National account coordinator job description

**About You**

You possess the 3 "P's"...Positivity, Patience, and Professionalism! You are self-motivated and enjoy working solo, but you also like to be part of a team. Your team relies on you for your dependability and great listening skills. You always have your ear to the ground, and are aware of everything that's going on within your department. You love a challenge, enjoy administrative work, and have a knack for helping others.

**Position Snapshot**

Our National Account Coordinators at US Ecology provide support to our National Account Specialists, retail customers, and internal customers. You can expect to prepare invoicing and reports in support of our retail customers.

**Day in the Life**

While no two days are the same, you can expect to:

+ Audit and complete invoices for customers.

+ Work closely with National Account Specialists to respond to and service retail customers.

+ Research and solve customer concerns and questions.

+ Assist other departments and divisions with customer needs.

+ Enter customer account information and data into the computer system and maintains customer files.

+ Attend sales and corporate functions as required.

+ Participate in on-call support for customers and USE technicians.

+ Prepare invoicing and reports in support of retail customers.

+ Perform other related duties as assigned. These are duties which may not be specifically listed in the class specification or position description, but which are within the general occupational series and responsibility level typically associated with the associate's class of work.

**What you need to apply**

+ High school diploma or GED equivalent required; Associates or Bachelor's degree preferred

+ Excellent communication and problem solving skills

+ Ability to work within a team environment and handle multiple tasks

+ Strong computer and phone skills required

+ Previous customer service experience preferred

+ Knowledge of waste industry preferred

US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
**This role is based in St. Louis, Missouri. Hybrid.**

The **National Account Coordinator** is focused on proactive management of assigned accounts, to ensure that each customer is managed and operates with maximum efficiency. Duties include cross-functional collaboration, internal and external relationship management, translating customer needs internally, meeting our business objectives, and improving overall productivity.

This position adds value by identifying and escalating any exceptions and requires independent decision making to proactively resolve issues and execute critical processes. This position is the point of contact for other departments related to operational activity, such as Customer Experience, Purchasing, Accounting, Production, Costing, Warehouse Ops, Marketing, and IT.

**KEY RESPONSIBILITIES**

+ Proactively collaborates with the National Account Sales Team in executing sales operational processes that enable commercial team members to focus on customer-facing revenue generating activities; overall performance, profitability and growth opportunities.

+ Creates and maintains critical National Account information such as customer company profiles, customer and vendor contracts, marketing programs, National price files, National part files and National customer contacts.

+ Manages various critical processes, including but not limited to, new customer set-up, forecasting, inventory overview/fill rate reviews, drop ship execution, order processing, accounting accuracy, A/R aging reduction, report management and customer account maintenance, both nationally and locally.

+ Contributes to development of sales and marketing strategies and approaches for various products and services such as marketing calendar, special promotions, campaigns, sponsored events, etc.

+ Responsible for the operational implementation of new business opportunities. Including, but not limited to: Customer engagement, coordination with internal stakeholders through customer on-boarding, continuous review of project/opportunity management throughout lifecycle.

+ Collaborates with National Account Managers in development of proposals and sales presentations that includes generation of sellable insights and pricing analysis, in partnership with Category Mgmt. & other internal teams

+ Facilitates collaborative forecasting process to provide accurate forecasts that drive purchase order decisions by the branches, optimizes future inventory levels, and maximizes service levels to customers

+ Facilitates multiple recurring customer-facing and internal (Sales & Marketing) meetings and disseminate critical information and see-through execution of action items.

**IDEAL EXPERIENCE/QUALIFICATIONS**

+ Bachelor's degree in business administration or relevant field.

+ 3-5 years' related experience or equivalent combination of education and experience.

+ Strong understanding sales and sales operations practices.

+ Proven and accomplished in executing against deliverables.

+ Ability to analyze information and determine appropriate action and to transfer previous learning to current situations.

+ Exceptional communication skills and capable of forging strong, impactful cross-functional relationships.

+ Exceptional EQ and teamwork are required.

+ Knowledge of one or more Bunzl operational areas (customer service, warehousing, finance, purchasing, inventory management) a strong plus.

+ Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines.

+ Outstanding attention to detail, flexibility with the ability to work in a fast-paced environment.

+ Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization.

+ Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments.

+ Ability to identify potential issues, rectify existing concerns and mitigate obstacles with a heightened sense of urgency

_Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company_ _match._

_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

1. Work closely with existing and prospective customers discussing their needs to ensure that all services meet customer expectations
2. Effective and accurately communicate the status and details of the project to internal team, regional agency and customers
3. Track change orders and contracts and submit to agencies for order processing
4. Review CRM proposal from agency and create formal proposal to submit to customer
5. Manage projects in Asana and CRM
6. Work with national accounts and agencies on product selection, pricing, and some order entry in CRM
7. Responsible for customer deliverables including reports, project updates, and daily tasks
8. Some lead processing
9. Comprehend technical scope and drawings to answer customer inquiries
10. Ensure all completion certificates and close-out documents are obtained and submitted to customers
11. Prepare daily, monthly and adhoc reports for sales management team
12. Delegate and complete tasks within time restraint
13. Other duties assigned by Manager or Supervisor.

Competencies

• Analytical Decision-Making
• Communication
• Planning & Organizing
• Professionalism & Integrity
• Teamwork & Relationship-Building

Education and/or Experience

• Minimum of an associate degree or 2 years' experience in related field
• Experience in a construction field preferred but not required

Travel


Some travel required such as customer visits, training, and offsite meetings


Language Skills


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence as well as be able to speak effectively before groups of customers or employees of the organization.


Reasoning Ability


Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.


Computer Skills


To perform this job successfully, an individual should be proficient in Excel, Word, and PowerPoint software, and CRM systems


Other


Individual should have excellent follow through, time management, and organizational skills. Be customer service oriented and effective in dispute resolution and escalation mitigation.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.

The employee will occasionally lift and/or move up to 25 pounds.
(50 pounds is the max)


Specific vision abilities required by this job include close vision and ability to adjust focus.


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.