National account managers function as the primary link between a business and its customers. They may be employed by various industries and their main responsibility is to tend to accounts by building and sustaining strong, personal yet professional relationships with key clients. By managing their portfolios, they serve as the main point of contact in case of any issue and mediate between clients and internal departments of the company.
National account managers supervise the work of regional account managers, setting and monitoring their sales targets. They negotiate contracts and assure the consistency of the brand. They stay on top of business trends by analyzing data, always one step ahead of customers' needs, and constantly develop new ways to increase business revenues.
This position is not the place for you to try your hand at sales and customer service. In order to be successful, you already need to have obtained solid experience in these areas, as well as an in-depth understanding of sales metrics and familiarity with CRM software. If you do have what it takes, you will be doing a lot of traveling while mastering your art holding a lucrative and esteemed position.