National account manager job description
Updated March 14, 2024
11 min read
A national account manager acts a liaison between organizations and their top-tier clients. Aside from managing sales goals for national sales department, these managers also ensure client satisfaction, propose new ideas for national accounts, and build lasting relationships with clients.
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Example national account manager requirements on a job description
National account manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in national account manager job postings.
Sample national account manager requirements
- Bachelor's degree in marketing or a related field
- Minimum 3 years of relevant experience
- Proficiency in Microsoft Office
- Knowledge of CRM software
- Strong understanding of sales principles
Sample required national account manager soft skills
- Excellent communication and negotiation skills
- Ability to build relationships with clients
- Strong problem-solving and organization skills
- Highly motivated and results-driven
- Ability to work independently and as part of a team
National account manager job description example 1
Stevens Transport national account manager job description
THE COMPANY: Since 1980, Stevens Transport has remained the primary choice of the Fortune 500 for delivery of perishable items and is the largest family-owned and operated climate controlled freight company in Texas. Family is a top priority at Stevens and those values are integrated into everything we do, every day. Our award-winning service and reputation paired with state-of-the-art equipment has made us the pioneer of the industry.
Stevens Transport Corporate offices as well as it's many departments and family of companies, reside on a massive 75-acre campus just East of Dallas. As a debt free, multimodal logistics conglomerate, Stevens Transport injects unmatched integrity into a corporate business model that reflects a track record of consistent growth and success. As “America's Trucking Family” and one of the nation's premier employers, we understand that our biggest “assets” are our people that support the continuous growth.
If you are looking to continue with a rewarding career in Transportation & Logistics, come join the over 750 corporate family members with an exciting opportunity waiting for you!!
THE ROLE: The National Logistics Account Manager is responsible for ensuring absolute truckload coverage of customer-awarded freight while also securing additional lanes of opportunity. This includes close oversight of all internal activities that impact service obligations (carrier performance, last minute customer requests, resolution of delayed pickup/delivery, billing, etc.).
Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.
QUALIFICATIONS:Ability to service multi-million dollar accounts and support new and existing sales opportunities and markets Ability to perform in a deadline-driven environment with rapidly changing priorities Extremely organized and communicative Ability to handle high volumes of inbound and outbound email
ESSENTIAL FUNCTIONS:Communicating with assigned customer base as the single point of contact Working with other internal departments to balance capacity and freight Soliciting additional freight opportunities that eliminate empty miles when necessary Researching and attempting to remedy service issues on a daily basis Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better Relaying excess load availability to Brokerage and Rail divisions Reviewing EDI data for accuracy before releasing verifications to the customer
REQUIRED QUALIFICATIONS:3+ years of experience in business development, sales, or transportation operations
HIGHLY BENEFICIAL QUALIFICATIONS:Intermediate proficiency in Microsoft Excel functions is required; some familiarity with AS/400 operating system is ideal
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
#LI-MA2
Stevens Transport Corporate offices as well as it's many departments and family of companies, reside on a massive 75-acre campus just East of Dallas. As a debt free, multimodal logistics conglomerate, Stevens Transport injects unmatched integrity into a corporate business model that reflects a track record of consistent growth and success. As “America's Trucking Family” and one of the nation's premier employers, we understand that our biggest “assets” are our people that support the continuous growth.
If you are looking to continue with a rewarding career in Transportation & Logistics, come join the over 750 corporate family members with an exciting opportunity waiting for you!!
THE ROLE: The National Logistics Account Manager is responsible for ensuring absolute truckload coverage of customer-awarded freight while also securing additional lanes of opportunity. This includes close oversight of all internal activities that impact service obligations (carrier performance, last minute customer requests, resolution of delayed pickup/delivery, billing, etc.).
Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.
QUALIFICATIONS:Ability to service multi-million dollar accounts and support new and existing sales opportunities and markets Ability to perform in a deadline-driven environment with rapidly changing priorities Extremely organized and communicative Ability to handle high volumes of inbound and outbound email
ESSENTIAL FUNCTIONS:Communicating with assigned customer base as the single point of contact Working with other internal departments to balance capacity and freight Soliciting additional freight opportunities that eliminate empty miles when necessary Researching and attempting to remedy service issues on a daily basis Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better Relaying excess load availability to Brokerage and Rail divisions Reviewing EDI data for accuracy before releasing verifications to the customer
REQUIRED QUALIFICATIONS:3+ years of experience in business development, sales, or transportation operations
HIGHLY BENEFICIAL QUALIFICATIONS:Intermediate proficiency in Microsoft Excel functions is required; some familiarity with AS/400 operating system is ideal
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
#LI-MA2
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National account manager job description example 2
BrightView national account manager job description
Looking for an opportunity where success comes naturally? Then you may have found your crew. We're looking for a National Account Manager to join our team.
Here's what you'd do:
The National Account Manager will be responsible ensure service delivery and client expectations are met or exceeded. This individual will evaluate the performance of Service Level Agreements, quality levels and billing by client. The National Account Manager will own the client relationship and will serve as the primary point of contact for all assigned clients. They will serve in the lead role for all client communication and fully leverage our relationships to benefit the client and BrightView.
You'd be responsible for:
Networking to secure all business opportunities Ensuring internal company functions meet client expectations Organize and facilitate regular meetings with internal stakeholders about accounts. Investigating and resolving queries and issues raised by customer Accountable to lead the contract negotiating process with multifaceted constituents and business unit leaders Arranging meetings with all relevant decision makers within the customer Developing and presenting business reviews with assigned clients Managing all phases of the sales pipeline simultaneously with multiple deals developing at different stages Gathering and maintaining record of customer/vertical market/industry information and insights Analyzing market data and developing annual revenue and market penetration goals Providing timely, accurate and concise information to senior executive management Other duties as assigned
You might be a good fit if you have:
Bachelor's degree preferred and minimum 5 years of national account management experience Advanced executive leadership characteristics and comfort when influencing Managers, Director and other customer and internal leaders Quick learner who seeks information and source of information High degree of competence in administering sales information and communication using CRM Strong interpersonal skills and relationship building capability that produce understanding and influencing of customers and internal teams Comfortable with change and ambiguity, acts as a change agent Demonstration of critical thinking and problem solving Ability to multitask, prioritize and work independently while maintaining strong attention to detail Highly motivated self-starter Possess exceptional written and verbal communication skills Strong computer skills including Word, PowerPoint, Outlook, and expert level proficiency in Excel
And while not mandatory, it would be great if you also have:
Familiarity with the Challenger Sales philosophy Experience with Miller Heiman Strategic Selling/LAMP or equivalent major pursuit programs and processes
Here's what to know about working here:
At BrightView, we're a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
In addition to industry-leading development opportunities, you'll also have benefits and perks like:
Competitive salary Paid time off Medical, dental, and vision insurance
Think you've found your crew?
BrightView is an Equal Employment Opportunity and E-Verify Employer.
Here's what you'd do:
The National Account Manager will be responsible ensure service delivery and client expectations are met or exceeded. This individual will evaluate the performance of Service Level Agreements, quality levels and billing by client. The National Account Manager will own the client relationship and will serve as the primary point of contact for all assigned clients. They will serve in the lead role for all client communication and fully leverage our relationships to benefit the client and BrightView.
You'd be responsible for:
Networking to secure all business opportunities Ensuring internal company functions meet client expectations Organize and facilitate regular meetings with internal stakeholders about accounts. Investigating and resolving queries and issues raised by customer Accountable to lead the contract negotiating process with multifaceted constituents and business unit leaders Arranging meetings with all relevant decision makers within the customer Developing and presenting business reviews with assigned clients Managing all phases of the sales pipeline simultaneously with multiple deals developing at different stages Gathering and maintaining record of customer/vertical market/industry information and insights Analyzing market data and developing annual revenue and market penetration goals Providing timely, accurate and concise information to senior executive management Other duties as assigned
You might be a good fit if you have:
Bachelor's degree preferred and minimum 5 years of national account management experience Advanced executive leadership characteristics and comfort when influencing Managers, Director and other customer and internal leaders Quick learner who seeks information and source of information High degree of competence in administering sales information and communication using CRM Strong interpersonal skills and relationship building capability that produce understanding and influencing of customers and internal teams Comfortable with change and ambiguity, acts as a change agent Demonstration of critical thinking and problem solving Ability to multitask, prioritize and work independently while maintaining strong attention to detail Highly motivated self-starter Possess exceptional written and verbal communication skills Strong computer skills including Word, PowerPoint, Outlook, and expert level proficiency in Excel
And while not mandatory, it would be great if you also have:
Familiarity with the Challenger Sales philosophy Experience with Miller Heiman Strategic Selling/LAMP or equivalent major pursuit programs and processes
Here's what to know about working here:
At BrightView, we're a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
In addition to industry-leading development opportunities, you'll also have benefits and perks like:
Competitive salary Paid time off Medical, dental, and vision insurance
Think you've found your crew?
BrightView is an Equal Employment Opportunity and E-Verify Employer.
Dealing with hard-to-fill positions? Let us help.
National account manager job description example 3
Fireblocks national account manager job description
Hello potential future Oatly employee. It's us, the original oatmilk company that started in Sweden back 25 or so years ago and has since expanded to the U.S. where we've continued growing at a rate such that we need more brilliant minds to come work with us to keep the momentum going and the oatmilk flowing.
Sustainability, health, and transparency are the core values that guide everything we do.
Basically, we exist to make it easy for people to eat better and live healthier lives without recklessly taxing the planet's resources in the process. If any of this resonates with you, then maybe you'd like work for Oatly, too. Now onto the formal stuff.
We are looking for a National Account Manager to join our team. This role will be responsible for Whole Foods & UNFI.
Qualified candidates must reside in Austin, TX due to business needs.
Here are the things we want to hire you to do: Work with the VP of Natural and Emerging Channels to create a long-term vision for Whole Foods and bring flawless plans to execution Develop and implement strategic business plans to drive continued success at Whole FoodsDeliver annual sales volume, market share growth, and positive ROI targets and profitability Act as the main point of contact with Whole Foods, managing and addressing daily business needs and requests Have enthusiasm and creativity for networking and building deep relationships throughout Whole Foods's organization; senior and assistant category merchants, across all Oatly selling categories. Leverage top to top meetings where it makes sense Partner and work collaboratively with cross-functional teams (Customer Strategy, Customer Service, Product Development and Shopper Marketing) Utilize your Whole Foods knowledge of programming to guide the team to build best-in-class promotions, shopper, and support plans to support distribution in a way that fits the Oatly go-to-market strategy. Analyze, learn, and adjust.Bring thought leadership and insights to the Whole Foods organization around plant-based growth and Oatly's role in their stores by utilizing data and establishing Oatly as a leader in plant-based Curate fact-based selling stories leveraging syndicated data sources and all available selling materials Create a cadence and expectation for insights sharing internally and with customers, whether that be monthly, quarterly business updates, new item launch progress or promo evaluations Participate in the Oatly annual planning process which will culminate in presenting your customer plans to the sales leadership team Responsible for making monthly forecast adjustments, uploading and managing all promotional, trade management, and shopper plans into Oatly's proprietary planning system Monitor in stock rates to Whole Foods by sku and work with UNFI team to balance inventory by warehouse to optimize sales Manage third-party merchandising team to ensure in-store programming execution, reporting surveys and category/competitive insights Present at customer category reviews throughout the year to sell in void closures and innovation Participate in trade shows, sales meetings, and customer events Exhibit a collaborative mindset with peers and leadership on the retail sales team, while sharing best practices and being open to learning what you don't know The UNFI portion:Manage the UNFI relationship with the SRM directly and through our broker Plan, coordinate and participate in Distributor trade shows (3), managing show all show details, events and logistics Manage UNFI promotion calendar and communicate guidance to Oatly sales team Communicate new item launches and setup, price, packaging, etc. changes to ensure timely updates, including completing necessary paperwork when applicable Review and communicate Distributor policies, contracts and agreements with internal stakeholders Work with Sales and Demand Planning Team to ensure forecasting accuracy
Here are the things we think you need:Bachelor's degree Minimum of 5+ years in retail sales in the CPG industry Minimum 2+ years leading the Whole Foods business. With extensive experience working directly with the senior and assistant category merchants Critical to have a solid understanding of UNFI's distribution methods to best service Whole FoodsCategory management mindset and know how to expertly use syndicated data sources (SPINS, Nielsen, IRI) and customer specific data to support fact-based selling Excellent organizational and communication (written, verbal, and virtual) skills with high attention to detail Ability to prioritize and manage time effectively, while thriving in a remote environment Strong leadership, team-oriented and influencing skills to gain alignment, agreement, and commitments both internally and externally Love using PowerPoint, and Excel and would consider yourself a data savvy sales professional Have a thorough understanding of trade math, promotional planning, and forecasting rationale Have an open mind and be excited to do things differently when the opportunity presents itself Problem-solving skills and desire to bring creative and tactful solutions to business opportunities Motivated, enthusiastic, and positive even during stressful times (we love what we do but not every day is a walk in the park)
And here's another list of qualities we think make a good Oatly team member:You feel connected to our mission of encouraging health, sustainability, and transparency You are a self-starter who doesn't need direct supervision to motivate you for success - we believe strongly in building a culture of individual accountability and ownership and need partners that can embrace that mentality You are ready to make your mark in a smaller, growing brand leveraging your experience to deliver amazing results and build an outstanding company You have entrepreneurial spirit in that you're comfortable with ambiguity and are energized by the process of building something lasting from the ground up You enjoy sharing your quirkiness and talents with your coworkers
Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deal to work with us, like providing flexible vacation for starters, really great benefits with 100% medical coverage, genuinely great coworkers who want to see the company and each other succeed, a start-up vibe with an established company history, and a fridge full of the best non-dairy alternative in the world for your enjoyment.
The salary for this role will be based on a variety of factors, including but not limited to geographic location, internal equity, experience, education, specialty, and training. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. Compensation may also include bonus, commission, or equity as applicable.
Oatly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#Li-Remote
Sustainability, health, and transparency are the core values that guide everything we do.
Basically, we exist to make it easy for people to eat better and live healthier lives without recklessly taxing the planet's resources in the process. If any of this resonates with you, then maybe you'd like work for Oatly, too. Now onto the formal stuff.
We are looking for a National Account Manager to join our team. This role will be responsible for Whole Foods & UNFI.
Qualified candidates must reside in Austin, TX due to business needs.
Here are the things we want to hire you to do: Work with the VP of Natural and Emerging Channels to create a long-term vision for Whole Foods and bring flawless plans to execution Develop and implement strategic business plans to drive continued success at Whole FoodsDeliver annual sales volume, market share growth, and positive ROI targets and profitability Act as the main point of contact with Whole Foods, managing and addressing daily business needs and requests Have enthusiasm and creativity for networking and building deep relationships throughout Whole Foods's organization; senior and assistant category merchants, across all Oatly selling categories. Leverage top to top meetings where it makes sense Partner and work collaboratively with cross-functional teams (Customer Strategy, Customer Service, Product Development and Shopper Marketing) Utilize your Whole Foods knowledge of programming to guide the team to build best-in-class promotions, shopper, and support plans to support distribution in a way that fits the Oatly go-to-market strategy. Analyze, learn, and adjust.Bring thought leadership and insights to the Whole Foods organization around plant-based growth and Oatly's role in their stores by utilizing data and establishing Oatly as a leader in plant-based Curate fact-based selling stories leveraging syndicated data sources and all available selling materials Create a cadence and expectation for insights sharing internally and with customers, whether that be monthly, quarterly business updates, new item launch progress or promo evaluations Participate in the Oatly annual planning process which will culminate in presenting your customer plans to the sales leadership team Responsible for making monthly forecast adjustments, uploading and managing all promotional, trade management, and shopper plans into Oatly's proprietary planning system Monitor in stock rates to Whole Foods by sku and work with UNFI team to balance inventory by warehouse to optimize sales Manage third-party merchandising team to ensure in-store programming execution, reporting surveys and category/competitive insights Present at customer category reviews throughout the year to sell in void closures and innovation Participate in trade shows, sales meetings, and customer events Exhibit a collaborative mindset with peers and leadership on the retail sales team, while sharing best practices and being open to learning what you don't know The UNFI portion:Manage the UNFI relationship with the SRM directly and through our broker Plan, coordinate and participate in Distributor trade shows (3), managing show all show details, events and logistics Manage UNFI promotion calendar and communicate guidance to Oatly sales team Communicate new item launches and setup, price, packaging, etc. changes to ensure timely updates, including completing necessary paperwork when applicable Review and communicate Distributor policies, contracts and agreements with internal stakeholders Work with Sales and Demand Planning Team to ensure forecasting accuracy
Here are the things we think you need:Bachelor's degree Minimum of 5+ years in retail sales in the CPG industry Minimum 2+ years leading the Whole Foods business. With extensive experience working directly with the senior and assistant category merchants Critical to have a solid understanding of UNFI's distribution methods to best service Whole FoodsCategory management mindset and know how to expertly use syndicated data sources (SPINS, Nielsen, IRI) and customer specific data to support fact-based selling Excellent organizational and communication (written, verbal, and virtual) skills with high attention to detail Ability to prioritize and manage time effectively, while thriving in a remote environment Strong leadership, team-oriented and influencing skills to gain alignment, agreement, and commitments both internally and externally Love using PowerPoint, and Excel and would consider yourself a data savvy sales professional Have a thorough understanding of trade math, promotional planning, and forecasting rationale Have an open mind and be excited to do things differently when the opportunity presents itself Problem-solving skills and desire to bring creative and tactful solutions to business opportunities Motivated, enthusiastic, and positive even during stressful times (we love what we do but not every day is a walk in the park)
And here's another list of qualities we think make a good Oatly team member:You feel connected to our mission of encouraging health, sustainability, and transparency You are a self-starter who doesn't need direct supervision to motivate you for success - we believe strongly in building a culture of individual accountability and ownership and need partners that can embrace that mentality You are ready to make your mark in a smaller, growing brand leveraging your experience to deliver amazing results and build an outstanding company You have entrepreneurial spirit in that you're comfortable with ambiguity and are energized by the process of building something lasting from the ground up You enjoy sharing your quirkiness and talents with your coworkers
Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deal to work with us, like providing flexible vacation for starters, really great benefits with 100% medical coverage, genuinely great coworkers who want to see the company and each other succeed, a start-up vibe with an established company history, and a fridge full of the best non-dairy alternative in the world for your enjoyment.
The salary for this role will be based on a variety of factors, including but not limited to geographic location, internal equity, experience, education, specialty, and training. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. Compensation may also include bonus, commission, or equity as applicable.
Oatly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#Li-Remote
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Updated March 14, 2024