Top National Account Manager Skills

Below we've compiled a list of the most important skills for a National Account Manager. We ranked the top skills based on the percentage of National Account Manager resumes they appeared on. For example, 12.5% of National Account Manager resumes contained New Product Development as a skill. Let's find out what skills a National Account Manager actually needs in order to be successful in the workplace.

The six most common skills found on National Account Manager resumes in 2020. Read below to see the full list.

1. New Product Development

high Demand
Here's how New Product Development is used in National Account Manager jobs:
  • Represented department on New Product Development Committee, a cross-functional team responsible for developing product innovations.
  • Participated in new product development for each customer, including the development of manufactured closeouts.
  • Manage weekly digital meetings with our Chinese office to ensure timely delivery new product development.
  • Worked with company engineers on new product development requested by customers.
  • Facilitate new product development with Engineering, Manufacturing and Procurement.
  • Manage new product development and coordinating new business process and procedures
  • Contributed toward new product development to meet specific customer requirements.
  • Directed critical feedback on new product development and positioning.
  • Worked closely with NPD (New Product Development) team on development projects with a strong focus on innovation and quality.
  • Direct liaison between factory and U.S. sales teams for new product development, market analysis, quality control and sales growth
  • Major areas of focus included new product development, branding, packaging, product differentiation, pricing and promotional planning.
  • Monitored account activity, kept well informed of trends & new product development, and communicated pertinent information to clients.
  • Evaluate new product development and feasibility as a strategy team member responsible for the success of new product launches.
  • Oversee all customer activities, including order processing, quotations, warranty claim resolutions and new product development.
  • Manage & develop the Quality Choice private brand program through new product development, pricing and promotional planning.
  • Planned and executed special assignments, including new product development and the training of other sales personnel.
  • Exceeded revenue objectives by up to 13% through sales of existing products and new product development.
  • Engaged in new product development activity which resulted in product launch increasing sales by $85,000 annually.
  • Started training to move into Technical Service role and attended trials for new product development with customers.
  • Orchestrated new product development initiatives over a 22 state region, increasing sales revenue 15%.

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2. Revenue Growth

high Demand
Here's how Revenue Growth is used in National Account Manager jobs:
  • Led Target Team responsible for strategic revenue growth, key executive relationship development, partnership linkage for product development and day-to-day operations
  • Collaborated with new President/CEO and other senior executives to engineer major turnaround in company's revenue growth and overall profitability.
  • Developed key relationships to ensure strategic partnerships and drive overall revenue growth of an assigned portfolio of national accounts.
  • Participate in projects with internal/external teams that help generate revenue growth within various business units.
  • Devise a customized managed services plan toward revenue growth based on identified financial performance.
  • Maintained existing accounts and drove revenue growth/new business initiatives through targeted prospecting.
  • Outpaced competition; penetrated new markets and accelerated corporate revenue growth.
  • Identified and capitalized on new revenue growth opportunities.
  • Introduced revenue growth management strategies into planning process.
  • Developed and implemented strategic plan to re-align national distribution network, which resulted in immediate revenue growth and shortened sales cycle.
  • Handpicked to spark aggressive revenue growth across all business lines, specifically 12+ Fortune 500 accounts on national and global platform.
  • Drive revenue growth and account penetration through cold calling, prospecting, face to face presentations, and strategic positioning.
  • Attributed part of revenue growth to expanding original contract to include long distance (LD) for remote sites.
  • Researched and anticipated shifts in market conditions to define marketing strategy, drive revenue growth, and expand profitability.
  • Awarded and recognized in 2013 at our kick off meeting for highest revenue growth in a 3 state region.
  • Improved the client relationship within 12 months, yielding a 10% revenue growth and significantly increased customer satisfaction.
  • Achieved 100% retention and 25% revenue growth in assigned account representing 30% of company's revenues.
  • Provided oversight for internal sales team in order to achieve monthly goals while contributing to overall revenue growth.
  • Exceeded all revenue growth targets through strategic plan development, execution, and national field sales' pull-through.
  • Established Buyer Group programs and sold into their respective independent dealers, generating immediate and long-term revenue growth.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in National Account Manager jobs:
  • Developed territory plan that helped to exceed assigned sales goals and forecasts that resulted in above-average quota attainment year after year.
  • Achieved sales goals by introducing seasonal promotions while employing superior retail marketing initiatives and effectively managing Market Development Trade Funds.
  • Developed productive relationships with customers by identifying market opportunities and presenting ideas to assist in achieving their sales goals.
  • Functioned successfully in a competitive and team oriented environment exceeding sales goals while maintaining a company focused approach.
  • Achieved maximum bonus and recognition for exceeding sales goals and developing new business in food/pharmaceutical/beverage/pet food markets.
  • Developed and implemented business strategies designed to increase partnership synergy and achieve sales goals.
  • Develop and allocate sales goals/expense budgets accurately and appropriately to sales staff.
  • Demonstrated consultative selling techniques while meeting and exceeding designated sales goals.
  • Initiated cross-sales solutions to client challenges, which generated $18M in annual revenue; surpassing sales goals by 70%.
  • Received Chairman's award for top sales in excess of $15 million in 1997 and consistently exceeded annual sales goals.
  • Developed comprehensive knowledge of products, competitors, and markets to guide strategy, optimize revenue, and satisfy sales goals.
  • Provided business plans and projections to adequately meet sales goals while achieving an ultimate return rate of less than 10%.
  • Developed and executed pricing strategies to determine products pricing model, hence establishing sales goals and projected revenues for company.
  • Monitored and coached associates to ensure they met and exceeded established performance measures, sales goals and quality assurance targets.
  • Maintain daily communication with internal and external client customers to Maximize performance, measure progress and achieve monthly sales goals.
  • Designed unique business building programs that surpassed sales goals and produced an additional $3,200,000.00 in incremental business income.
  • Established/serviced over 20 national retail chain accounts, documenting all market prospects, budget management, and sales goals.
  • Establish and maintain yearly sales plan that includes monthly/seasonal projection by account for the purpose of setting sales goals.
  • Assist in the development and implementation of business and action plans to surpass sales goals and maximize profit margins.
  • Outperformed sales goals for 3 out of 4 years, achieving 22% of previous year's total sales.

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4. New Accounts

high Demand
Here's how New Accounts is used in National Account Manager jobs:
  • Led prospecting to cultivate new accounts, and expanded current accounts by assessing client specifications and recommending additional strategic solutions.
  • Boosted profit opportunities, generating new accounts and successfully managing existing customer base to ensure advertising needs were met.
  • Created and executed prospecting techniques to increase customer base and penetrate new accounts with Enterprise Security solutions.
  • Expanded market penetration and secured new accounts by forging co-marketing partnerships with other school board associations.
  • Generated new accounts by implementing effective networking and marketing approaches to generate new business.
  • Collaborated with Sprint PCS national accounts department servicing existing accounts and establishing new accounts
  • Utilized successful prospecting strategies focusing on unique competitive advantages to establish new accounts.
  • Established new accounts while managing existing international and domestic satellite/ cellular accounts.
  • Established new accounts through personalized phone solicitations and subsequent follow-up calls.
  • Develop relationships with new accounts through referrals and company-driven marketing activities.
  • Implemented and managed customized employee recognition awards program for new accounts.
  • Generated new revenue from existing accounts and continually obtained new accounts.
  • Obtained new accounts and generated additional business from existing accounts.
  • Targeted and developed new accounts by establishing executive level relationships.
  • Prospect new accounts at all levels; warehouse/distributor/jobber/installer.
  • Secured new accounts and penetrated existing accounts.
  • Prospected new accounts and maintained existing businesses.
  • Set up new accounts in Fishbowl Inventory 2010 and drive the order placement, production, fulfillment, and shipping process.
  • Executed this strategy successfully and gained six new accounts that contributed over $800,000 in incremental revenue in the first year.
  • Worked to create new business development with new accounts and increase revenue with current accounts through print advertising within specific deadlines.

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5. Customer Service

high Demand
Here's how Customer Service is used in National Account Manager jobs:
  • Project Manager for installations, provided direction and worked closely with customer call center to ensure total customer service and satisfaction.
  • Interview, evaluated, selected and managed bilingual customer service representatives Responsible of providing bilingual technical and marketing support material.
  • Maintained high level of customer service, sales, and client relations while managing accounts within established National/Regional/Local territories.
  • Managed major national accounts, executed load plans, and consistently met/surpassed targeted customer service delivery and performance objectives.
  • Monitor overall service levels/metrics for assigned customers, Participate in customer service account reviews, including metrics reporting.
  • Provided leadership and direction for a team of sales associates and customer service representatives focused on relationship selling.
  • Serve as a cross-functional project coordinator by collaborating with multiple departments and vendors to ensure outstanding customer service.
  • Managed organization's day-to-day processes and conducted consultative customer service to clients regarding advertisement needs and requirements.
  • Developed programs for improving customer service and satisfaction, leading to increased customer loyalty and recurring sales.
  • Fostered excellent verbal and written communications to ensure outstanding customer service and implementation of customer solutions.
  • Applied technology that enabled automation, and monitored new product offerings to enhance customer service.
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service and safety.
  • Monitored performance of 20+ customer service representatives; ensured productive and efficient work environment.
  • Managed day-to-day operations on specific accounts including reporting, customer service and incoming requests.
  • Managed contracts and customer service team and improved customer service productivity and order accuracy.
  • Resolve customer service or billing issues by exercising appropriate leadership decisions within company guidelines.
  • Provide customer service to ensure timely deliveries through carrier tracking and customer negotiations.
  • Provided exceptional customer service by attentively listening and providing solutions to my customers.
  • Utilized problem solving skills and organizational skills to proactively provide excellent customer service.
  • Work with Sales Management to develop and implement value added Customer Service responsibilities.

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6. Business Development

high Demand
Here's how Business Development is used in National Account Manager jobs:
  • Maintained retail security; assumed responsibility for all business development activities and the execution of an industry sales and marketing strategy.
  • Spearheaded business development efforts for large Fortune 500 accounts and promoted sale of company products/services throughout designated national territory.
  • Lead advertising liaison with Tribune Media Network national offices for all national/regional exclusion business and new business development initiatives.
  • Introduced formal training programs for account handling and business development covering both sales methodology and product or demographic knowledge.
  • Noted for strong business development and management within the territory by achieving account profitability while maintaining customer-based serviced.
  • Managed the business development efforts, including the preparation of bid documents and statement of qualifications packages.
  • Provided outstanding business development in Eastern U.S., and managed national accounts outside territory with national entities.
  • Shepherd business development, client communications, operations, account implementation and strategic planning for assigned market.
  • Facilitate negotiations between the client companies and internal Microsoft product development, licensing and business development units.
  • Work collaboratively with Business Development, Brand and Target Team cross-functional resources to develop opportunities for Target.
  • Supported sales and new business development through account penetration, networking, and effective relationship management.
  • Developed strategic plans for business development with existing accounts as well as development of new business.
  • Directed all national initiatives including, financial responsibility, business development, all employee development programs.
  • Executed sales, business development, marketing, customer relationship management, and strategic planning activities.
  • Developed a business model for cellular & transport network operators to meet new business development objectives.
  • Directed business development using solution selling for a leading cloud-based Software-as-a-Service (SAAS) video platform.
  • Analyzed US commercial and residential construction markets and identified target areas to focus on business development.
  • Supervised all regional managers and collaborated with the business development team for all company programs.
  • Tripled sales in fulfillment services for catalog marketers Lead business development effort for distribution center expansion
  • Directed marketing strategies, business development plans, promotional activities, and product development projects.

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7. Customer Base

high Demand
Here's how Customer Base is used in National Account Manager jobs:
  • Supervised Sales Calling Center Department, managing six sales-rep to achieve desired objectives buy expanding customer base and focusing on product penetration
  • Initiated and executed multiple packaging projects focused on new business development within existing and targeted customer base of National Accounts.
  • Established and maintained working relationships with telephony and data equipment vendors in order to provide turn-key solutions to customer base.
  • Developed and grew relationships with existing customer base with emphasis on headquarter key decision makers and senior level management.
  • Identified, developed and maximized new and incremental business opportunities with both current and potential customer base.
  • Managed portfolios of national accounts while focusing on expanding customer base and obtaining new national accounts.
  • Communicated product developments to existing clients while actively building a new customer base for organization.
  • Solicited new business from current customer base by continually staying in contact with transportation supervisors.
  • Proved success in leading business development efforts, expanding customer base and increasing revenue potential.
  • Led marketing strategy to expand and retain existing customer base ensuring continued profitability.
  • Developed and presented cost analysis summaries to National customer base for investment justification.
  • Developed successful value-added cost solutions to customer base, improving customer retention rate.
  • Manage and grow existing customer base by building relationships and analyzing business reviews.
  • Established relationships with new and existing agency/customer base, and industry representatives.
  • Managed current customer base and developed new business opportunities for West Division.
  • Developed a customer base outside of collision industry on several occasions.
  • Managed and developed relationships with existing companies throughout customer base.
  • Cultivated relationships with customer base and uncovered new customer needs.
  • Grow customer base to meet individual and organizational targets.
  • Coordinated on-site training and activation seminars throughout customer base.

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8. Account Management

high Demand
Here's how Account Management is used in National Account Manager jobs:
  • Maintained clear communications with department managers and account executives and provided comprehensive account management to ensure client needs were being met.
  • Position encompassed all aspects of account management including opportunity analysis, product development, life-cycle management, and inventory/order management.
  • Account Management: Cultivated and nurtured relationships at every level internally and with customers to ensure account retention.
  • Possess a unique combination of project and account management skills, with excellent organization and prioritization abilities.
  • Facilitated Contract Negotiations and Centralized Account Management for assigned Integrated Delivery Networks and National Group Purchasing Organizations.
  • Worked with national vendor management, project management, home equity operations and sales account management departments.
  • Transitioned account management into a Vendor Managed Inventory by analyzing and revising B&N inventory models.
  • Provide strategic account management by developing and implementing initiatives for business development, education, and promotion.
  • Leverage account management strengths and Senior Management relationships to grow sales and profitability and increase market share.
  • Hired, trained and supervised Grocery Sales Account Managers responsible for retail account management and merchandising.
  • Utilized a strategic account management methodology to targeted existing and new national accounts across the US.
  • Managed client relationships, provided dedicated account management, and conducted on-site training sessions and presentations.
  • Conduct in-depth audits and analysis of operational and financial controls relating to the account management.
  • Handled all aspects of territory management and account management associated with high volume accounts.
  • Cultivated strong client relationships to maximize revenue through strategic account management and operational support.
  • Executed vertical and horizontal account plans through account management, facilitation, and negotiations.
  • Wholesale Account Manager Managed business development and account management in central United States.
  • Prospect and solicit new business and provide account management services to existing customers.
  • Provided dedicated account management support for enterprise level accounts deploying voice/data networks.
  • Achieved superior results in account management role for leading wireless telecommunications company.

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9. Annual Sales

high Demand
Here's how Annual Sales is used in National Account Manager jobs:
  • Developed, implemented, and tracked annual sales plans in conjunction with local distributorship principals used for volume/distribution forecasting.
  • Prepared annual sales/marketing plans and expense budgets to support activities.
  • Negotiated annual sales contracts with National Accounts and manufacturers.
  • Achieved $672K in incremental annual sales, consistently ranking among company's top 5% in terms of sales performance.
  • Gained 8 incremental new item placements that will generate an incremental $300k+ in annual sales revenue within first 90 days.
  • Directed all aspects of new business development, key account maintenance and client relations with $90 million in annual sales.
  • Developed Borders Walden Book Stores (Alternative Trade Class) on check stand program representing $2.5 million in annual sales.
  • Increased territory sales to $34.5MM which included BIC SMD's first five distributors to exceed $1MM in annual sales.
  • Generated $2M in new booked business in first nine months, and produced an annual sales volume of $3.1M.
  • Managed total brand DPSG portfolio in Military / Food channels that generated annual sales in excess of $35 million annually.
  • Challenged to develop and maintain portfolio of 10 accounts worth $3M of company's total $65M annual sales.
  • Developed new business worth at least $1 million to increase annual sales by over 10% five different times.
  • Achieved cumulative annual sales revenue growth of over 4% with 5.5% gross profit for the past five years.
  • Developed and implemented sales and marketing programs to achieve a sales increase of 125% over previous year annual sales.
  • Added $2.5M Eaton connector package to existing JIT supply contract with Boeing's Commercial division, doubling annual sales.
  • Exceeded $1.2 million in annual sales; consistently achieved sales quota and increased annual sales volume by 50%.
  • Championed an average monthly revenue of $200K, and an annual sales revenue growth in excess of 20%.
  • Managed $75+ million in annual sales for Home Cleaning & Laundry Divisions accounting for 75% of Clorox sales.
  • Received Key Account Award in 2005 for securing 3-year contract and increasing customer's annual sales by $1 million.
  • Entrusted with total ownership and full accountability for National and Global customers, achieving $8M in new annual sales.

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10. Market Share

high Demand
Here's how Market Share is used in National Account Manager jobs:
  • Delivered consistent market share growth while expanding product line merchandising, gaining new item placements and executing promotions within profit objectives.
  • Developed sales, marketing and distributions strategies while cultivating relationships, increasing market share and designing training.
  • Provided marketing solutions designed to help clients increase market share through targeted acquisitions and retention of customers.
  • Created and maintained all pricing structures on a market-by-market basis to achieve maximum profitability and market share.
  • Developed strategic business plans and directed promotional funds to increase market share and new item distribution.
  • Increased revenue and market share consistently by closing opportunities and providing technical sales support in respective
  • Worked closely with distribution partners to gain market share through business plan management and implementation.
  • Develop and solidify current sales and increase market share while developing customer supplier relationship.
  • Concentrated on specific vertical markets to increase overall market share of national business.
  • Established online initiatives and effectively used these tools to expand publication market share.
  • Prioritize customer mix opportunities based profitability and the ability to drive market share.
  • Developed and executed sales strategies/initiatives and marketing plans that increased market share.
  • Provided creative merchandising support to increase market share and execute product promotions
  • Developed/implemented marketing campaigns in order to obtain greater market share.
  • Increased market share through successful collaboration with independent sales representatives.
  • Conceptualized and designed strategic marketing plans that improved market share.
  • Secure existing relationships from competitive encroachment and capture market share.
  • Formalized contractual and business relationships to drive market share.
  • Developed significant customer loyalty increasing market share in Arizona.
  • Initiated targeted consumer loyalty campaigns which resulted in increased market share and significant share of shelf gains in ALL categories managed.

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11. Trade Shows

high Demand
Here's how Trade Shows is used in National Account Manager jobs:
  • Exhibited and participated in professional trade shows and on-site vendor events, increased awareness of corporate program and generated sales.
  • Represented company at national trade shows, developed and delivered important sales presentations.
  • Complete responsibility for successful implementation of the national sales and management trade shows.
  • Coordinated and facilitated customer meetings, attended national conventions and trade shows.
  • Represented national accounts in cross-functional initiatives, industry functions and trade shows.
  • Represented and publicized company attributes at trade shows and marketing events.
  • Created opportunities by analyzing multiple regional and national trade shows.
  • Represent company at professional association and direct marketing trade shows.
  • Represented company at regional, national and international trade shows.
  • Presented Power point presentation and trade shows to the top architectural and designer firms in Georgia that resulted in new sales.
  • Trade Shows: Planned, coordinated, and managed corporate participation in five major trade shows in the U.S. each year.
  • Manage independent sales organizations, including: quota development, critical account presentations, industry trade shows and special pricing programs.
  • Organized and facilitated national sales meetings and trade shows to introduce new products and new marketing programs to customers and consumers.
  • Attend trade shows and conference within my territory to stay up to date with current trends and new business development opportunities.
  • Developed and implemented integrated sales and marketing strategy including trade shows, business partner alliances, and joint bidding partnerships.
  • Handled billing, conceived marketing campaigns, selected and attended trade shows and events, and led customer retention campaigns.
  • Represented and coordinated regional and national trade shows to present computer and consumer electronics products and meet with key accounts.
  • Develop relationships with prospective clients through trade shows, industry conferences and leverage existing relationships to achieve new business growth.
  • Traveled 25% of the year visiting prospects, clients and trade shows promoting MCI's robust products and services.
  • Planned and attended special events and trade shows that assisted in raising company awareness and adding to book of business.

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12. Distributors

high Demand
Here's how Distributors is used in National Account Manager jobs:
  • Leveraged strategic relationships with leading IT manufacturers, distributors and software publishers to provide the best pricing and product availability.
  • Established and managed a collaborative relationship with a number of packagers/distributors focusing on the value segment products and turnkey projects.
  • Developed and implemented a demand planning process for all Kraft Military Sales Managers and distributors for seasonal and promotional items.
  • Partnered with distributors to develop sound distributor network and promote further product innovation to diversify offerings and increase revenue.
  • Recognized for effective management of industrial distributors in central and western region of U.S. while developing new distribution partners.
  • Pursued top 50 national industrial distributors for integration into strategic plan designed to expand company's global market penetration.
  • Authored new policy and procedure for creating and maintaining leads in five different arenas for approximately 80 licensed Distributors/Representatives.
  • Worked in Medical/Professional Products Division managing the medical distributors and hospital business for Duracell Batteries and Gillette Razors.
  • Created and executed account specific, national marketing, advertising and promotional programs for Electrical and industrial distributors.
  • Developed streamlined program for indirect agents to sell into smaller divisions and distributors of many corporate accounts.
  • Investigated and identified opportunities for growth with distributors and provided them with resources to improve their effectiveness.
  • Created and executed custom programs with off-premise retailers and distributors, assisted in price-setting and promotional strategies.
  • Coordinated and executed the development and training of supervisors and associates within the Master Distributors organization.
  • Leveraged distributors marketing programs and evangelized solution selling techniques increasing sales volumes and sales per opportunity.
  • Worked collaboratively with local territory reps and distributors to obtain accurate forecast to on-board Whole Foods.
  • Selected to join company's National Distributors Steering Committee to move organization to strategic customer teams.
  • Managed network of distributors and General Contractors involved in new construction and remodeling of c-stores.
  • Prospect and originate finance programs with national and regional manufacturers, their distributors and retailers.
  • Introduced new product solutions to existing business while recruiting and contracting four new distributors.
  • Managed the education of new product introductions with buyers, independent representatives and distributors.

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13. Client Relationships

high Demand
Here's how Client Relationships is used in National Account Manager jobs:
  • Developed and managed corporate client relationships with Fortune 1000 companies in vertical markets including transportation, logistics, and distribution industries.
  • Developed strong client relationships by identifying company-specific value propositions, expanding client utilization and enabling increased revenue commitment through long-term contracts.
  • Developed IBM client relationships with Hiring Managers, Technical Coordinators and Purchasing Personnel to obtain exclusive or advanced requisition notification.
  • Originated business with prospective companies and maintained client relationships by identifying credit worthy companies that utilized company products.
  • Penetrated market share and contributed to growth through crystallizing crucial client relationships and seizing new business territories.
  • Cultivated client relationships throughout North America by providing hands on, consultative and solution-based sales techniques.
  • Broadened existing client relationships to gain strategic positioning, retaining existing revenue and attaining additional business.
  • Supervised national recruitment team and ensured productive client relationships with decision makers at a national level.
  • Develop and implement strategies for building and growing client relationships using various disciplines and opportunities.
  • Develop and improve agency/client relationships by troubleshooting and providing superior maintenance on all accounts.
  • Managed existing accounts and established new client relationships on a national and international scale.
  • Utilized strong understanding of Capital One business processes to cultivate successful client relationships.
  • Established solid client relationships to significantly increase volume to meet sales objectives.
  • Developed strong client relationships with executives in relocation and human resource field.
  • Manage ongoing client relationships with focus on customer satisfaction and retention.
  • Strengthened client relationships and strategically grew accounts to increase company revenue.
  • Designed strategies to enhance client relationships and uncover new opportunities.
  • Maintained effective client relationships to determine and understand mission needs.
  • Develop client relationships promoting increasing satisfaction of EHR adoption.
  • Develop and maintain strong advertising/business client relationships.

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14. Sales Reps

high Demand
Here's how Sales Reps is used in National Account Manager jobs:
  • Managed account relationship working with direct sales reps to hospitals nationally.
  • Manage 3 VA broker groups (50+ total sales reps) and establish product positioning, sales strategy and overall direction.
  • Set field execution sales plan for 140 sales reps and merchandisers across the US to execute a consistent strategy for growth.
  • Maintained current clients and developed new clients, while assisting national sales reps to meet and exceed all their budgets.
  • Worked sales reps on setting up new client profiles & implementing client specific shipping, receiving & inventory management requirements.
  • Assisted sales reps on payment information submission, as well as payment terms application submissions to billing dept for approval.
  • Trained sales reps, sales engineers, and customers regarding product use and installation; develop post-installation support services.
  • Trained and motivated distributor sales reps and buyers by conducting sales meetings, training workshops and joint end-user calls.
  • Hired, trained and managed a team of six sales reps. All were promoted to Residential Account Manager positions.
  • Managed two sales managers, one service manager, 16 direct sales reps, and 70 indirect reps.
  • Direct management of a dedicated group of 12 sales reps in the West for the Criterion Division.
  • Hired and managed a team of 6 direct sales reps. All were promoted to territory manager positions.
  • Provided leads to National Sales Reps resulting in a gross increase of $5M within 13 months.
  • Motivate, educate, and assist roughly 60 sales reps across the country to obtain market share.
  • Supported 18 independent sales reps in sales/relationship building efforts with educators at more than 700 schools.
  • Included interfacing with over 180 sales reps to drive sales, training and creating sales presentations.
  • Lead a team of sales reps, including facilitating conferences and training sessions on product portfolio.
  • Manage, train and motivate 75 Independent Sales Reps and staff at 75 Design Studios.
  • Led, coached, motivated, managed, and trained a team of Sales Reps.
  • Hired 8 new Sales Reps/Broker Groups and developed contracts to establish territories and commission schedule.

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15. Customer Relationships

average Demand
Here's how Customer Relationships is used in National Account Manager jobs:
  • Retained and built new business primarily in the beverage industry on a national basis through extensive travel building solid customer relationships.
  • Established superior customer relationships with proven ability to succeed with all customer personality types leading to strong personal and corporate bonds.
  • Established and nurtured customer relationships and trust that resulted in negotiating long-term agreements to maintain and/or increase brand availability.
  • Establish and manage existing customer relationships, develop, and solicit new business opportunities through networking and marketing.
  • Negotiate and close national contracts, coordinated implementations, product sales furniture installations and developed customer relationships.
  • Coordinated customer relationships throughout a rapidly expanding company with evolving hierarchies resulting in fragmented services and focus.
  • Initiated and maintained effective training and post-sales support programs that maximized customer loyalty and enhanced customer relationships.
  • Manage category and customer relationships, business planning and trade management utilizing cross-functional resources and data sources.
  • Established customer relationships and worked directly with Director of Nutrition, Nutrition Coordinators and Franchisee Owners.
  • Developed customer relationships by providing innovative products, expert design standards and flawless product development.
  • Managed existing top customer relationships and advocated product solutions that fit the current company portfolio.
  • Focused on developing strong mutually beneficial customer relationships and developing business opportunities to maximize profitability.
  • Developed and maintained customer relationships and implemented strategies for expanding the company's market share.
  • Demonstrated exceptional customer service to facilitate growth of major distributor accounts and maintain customer relationships.
  • Develop strong customer relationships by determining customers' needs and implementing sound business plans.
  • Manage customer relationships, expectations and requirements to ensure 100% customer satisfaction.
  • Cultivated and managed customer relationships and built sustainable rapport that resulted in repeat business
  • Developed long-term customer relationships resulting in increased revenue, margins and customer loyalty.
  • Created network of solid customer relationships ranging from purchasing agents to executive management.
  • Developed key customer relationships in GPO space through regular interaction and industry events.

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16. Internet

average Demand
Here's how Internet is used in National Account Manager jobs:
  • Supported and sold Internet telephony services into assigned base of wholesale customers to ensure maximum customer satisfaction and revenue growth.
  • Implemented Internet based advertising campaign while selling and structuring sales/marketing strategies for corporate business development programs.
  • Targeted business to provide outsourced social media management and internet strategies to mid to large corporations.
  • Presented to various organizations regarding document and information management and the use of the internet.
  • Performed inside sales selling internet and telecommunications solutions to small and medium size business nationwide.
  • Served leadership role in early adoption of real-time provider and payer electronic internet transactions.
  • Account Management/Sales Representative to approximately 30 Internet Service Providers in central and northern Michigan.
  • Created internet postings and marketing materials to attract high-level consultants.
  • Developed private-line, broadband and Internet backbone solutions.
  • Researched and acquired new merchants via internet research, professional networking, social media avenues, and involvement in community groups.
  • Generated $2.6 Million a year in drop ship sales to the internet within three years after starting at zero.
  • Used a consultative approach in selling email marketing to agencies, list brokers, Internet, and Fortune 1000 companies.
  • Launched Internet/E-commerce business with primary customer in Canada and the United States, generating $1.2 million in additional business.
  • Coached, Developed, Motivated sales team to increased sales of home products: Home phone lines & internet services.
  • Served as vital member of $85 million revenue team responsible for national sales management of finance/insurance vertical Internet advertising.
  • Focused Marketing of Managed Network services, Virtual Private Networks, Internet, Private Line, Ethernet and Wavelength services.
  • Led new brand launch initiatives at Lowe's including consumer brochure, signage, Internet, and packaging implementations.
  • Manage and coordinate the processing of product images from grocery manufacturers to be used for internet and print advertising.
  • Designed internet recruitment strategies and campaigns for Monster and partner platforms, networks, ATS, and social media.
  • Negotiated and closed strategic contracts for optical fiber networks, Internet commerce systems, Web/Application hosting and professional services.

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17. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in National Account Manager jobs:
  • Communicate directly on daily basis with key decision makers/stakeholders in managing contracts, development and planning of product launches.
  • Developed strong relationships with key decision makers and continued to nurture overall client relationships
  • Identify key decision makers and develop relationships to create opportunities for proposals.
  • Formed and nurtured strategic relationships with key decision makers at every level.
  • Utilized Category Management to influence key decision makers related to strategic recommendations.
  • Developed strong relationships with key decision makers at strategic accounts.
  • Developed solid relationships with key decision makers within accounts.
  • Developed solid relationships with referrers and key decision makers.
  • Established communications with C-suite executives and key decision makers.
  • Have built solid relationships with key decision makers to assure sales growth, new product flow and follow through at retail.
  • Reached key decision makers through lead generation, e-mail campaigns, cold calling and other forms of sales and marketing.
  • Collaborate with Lowe's key decision makers to implement account strategies for HHI Security Hardware existing and new products.
  • Initiate cold calls, identify the key decision makers, build/maintain professional relationships with key client managers.
  • Represented company at various expos and conferences; networking with key decision makers in the industry.
  • Managed communication channels with C-suite executives and key decision makers to advance sales cycle strategy.
  • Partnered with assigned Career Colleges to establish close working relationships with key decision makers.
  • Implement K-C brand strategies and tactics with customer by networking with key decision makers.
  • Penetrate new major accounts via 25-50 phone calls per week identifying key decision makers.
  • Coordinated programs with key decision makers at national buying groups with local franchisees.
  • Negotiated highly profitable, recurring annual maintenance contracts, with key decision makers.

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18. Healthcare

average Demand
Here's how Healthcare is used in National Account Manager jobs:
  • Lead on Start up and Implementation of new Major Account (WellPoint-Healthcare).
  • Developed hospitality and healthcare purchasing consortium focused on maximizing savings on purchases within multiple products and service product lines.
  • Provided managed care expertise to industry leading system developers to create web-based solutions for healthcare revenue cycle.
  • Specialized in multiple industries during tenure including healthcare, manufacturing, oil/gas and state/local governments.
  • Covered major account territory, including financial services, healthcare, manufacturing and communications.
  • Developed relationships with Healthcare distributors to introduce new products and grow product offering.
  • Developed communications strategies for recruiting clients and candidates to improve healthcare staffing efforts.
  • Conduct meetings with healthcare network executives, hospital administration and medical practice owners.
  • Developed and implemented marketing plans for the Generic Healthcare and Contract Manufacturing markets.
  • Support healthcare policy pull-through efforts, cross-functional efforts with internal / external stakeholders.
  • Cultivated relationships with major third-party healthcare providers; targeted vertical markets, e.g.
  • Established a full-service small ticket leasing specializing in healthcare and information technology.
  • Identify internal champions/administrators within the C-Suite of healthcare provider organizations.
  • Focus primarily on large medical center and specialty healthcare providers.
  • Recruited for both professional and healthcare related positions.
  • Conducted outbound calls to large pharmaceutical/healthcare companies.
  • Implement best practices within healthcare organizations.
  • Manage the recruitment and hiring of skilled healthcare professionals; source, interview and qualify candidates; full cycle recruiting method.
  • Focus on Fortune 1000 customers and key verticals- including Manufacturing, Healthcare, Retail, Government, Education, etc.
  • Gained sales experience across entire healthcare continuum of acute care, selling to organizations of all sizes and practice types.

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19. Depot

average Demand
Here's how Depot is used in National Account Manager jobs:
  • Managed Home Depot National Account agreements by proposing, negotiating and presenting strategies to improve customer and Georgia-Pacific's profitability margins.
  • Cultivated high trust relationships with multiple Merchant Buyers, Executives and Marketing positions at Office Depot through collaborative partnership management.
  • Negotiated completely new Marketing & Sales Programs for OfficeMax and Office Depot to increase profitability and drive incremental revenue.
  • Developed spreadsheets to improve and inform corporate customers of their depot inventory levels.
  • Coordinated review and negotiations between Home Depot corporate legal department and customers.
  • Maintained the Corporate Customer depot spreadsheets and inventory levels.
  • Maintained customer driven depot website.
  • Led team in the development and growth of GE's Warranty Management Product portfolio within the Home Depot and Circuit City.
  • Produced sales in top 15% of company through consistent, effective negotiations with all levels of management in Home Depot.
  • Hired to manage company's largest single key account with Home Depot, the leading home improvement retailer in the nation.
  • Account responsibilities include: The Home Depot, Orchard Supply Hardware, Costco Wholesale, Sears Holdings, Dillard's Dept.
  • Managed Home Depot National Account agreements by selecting, proposing, presenting, and completing new agreements while maintaining existing accounts.
  • Managed partner relationships at Staples, Office Depot and Circuit City with average combined annual revenues of $60 million.
  • Create and execute promotions and contests for Extended Service Contract sales achievements to the extent allowed by The Home Depot.
  • Key partner of 5-person, $83 million Home Depot account team reporting to Vice President of AT&T.
  • Negotiated rate increases and streamlined routing for Home Depot suppliers resulting in 18% decrease in Distribution Center transportation costs.
  • Managed the sales of Office Depot's national office supply contract sales programs with New York based Fortune 500 companies.
  • Co-developed and sold innovative, successful programs to such major retailers as Wal-Mart, Lowe's, and Home Depot.
  • Appointed to Senior Office Depot Management steering committee to identify, develop and execute best practices for Vendor partnerships.
  • Guided clients from competitive buys through persistence, building rapport, and demonstrating value doing business with Office Depot.

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20. New Clients

average Demand
Here's how New Clients is used in National Account Manager jobs:
  • Negotiated all new contracts with existing and new clients maintaining set profitability factors while meeting competitive challenges.
  • Demonstrated excellent prospecting skills by gaining new clients monthly by developing personal strategic marketing campaigns.
  • Maintained existing business relationships, while also generating new clients electronically, and by phone/mail.
  • Acquired new clients and successfully provided contingent and permanent placement staffing solutions.
  • Prospected new clients, initiated and developed relationships.
  • Managed 5-8 large employer client accounts including implementing new clients and products, to insure satisfaction, profitability and renewal.
  • Increased client portfolio by adding eight new clients during the first year, compared to six the year before.
  • Identified, prospected and signed two of the company's largest new clients within the first 12month of employment.
  • Helped GTE Commercial Services expand their product offerings and skill sets to gain new clients by expanding CA footprint.
  • Supervised a staff of 11 sales representatives and service coordinators to obtain new clients and improved client retention.
  • Initial contact for new clients, helping them to understand the full range of capabilities of our company.
  • Introduced new business opportunities to existing customers, provided new clients with direction, support and exceptional customer.
  • Prepared for all shows scheduled in showroom and confirmed appointments with Territory Managers and existing/new clients as needed.
  • Generated a high volume of new clients for the company thus resulting in being awarded President's Club.
  • Developed new clients by prospecting, cold calling, and leveraging relationships with existing customers to gain referrals.
  • Implement Rolling Strong wellness program into new clients terminals and corporate buildings who have contracted for services.
  • Added $1.8M in profit, securing 6 new clients with 3-year enterprise agreements in Chicago market.
  • Planned and organized personal sales strategies by consulting and nurturing new clients through a complex sales cycle.
  • Collaborate cross channels to create external partnerships and new business opportunities for existing and new clients.
  • Conducted twice monthly reviews with all sale Reps to develop existing clients and target new clients.

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21. C-Level

average Demand
Here's how C-Level is used in National Account Manager jobs:
  • Optimized success through development of strategic relationships with C-level leaders - achieved results by effectively articulating value proposition and overall solutions.
  • Forged and sustained strong relationships with potential, existing, and former customers /c-level executives to maintain pipeline and drive referral/retention.
  • Utilized Miller-Heiman techniques and tools to strategically map account opportunities and provide real value and consultative selling to C-level executives.
  • Collaborated with C-Level executives, primarily the CIO, in providing technology solutions directly and through channel & distributor organizations.
  • Conducted extensive research to identify key decision makers and build relationships with gatekeepers to gain access to C-level executives.
  • Developed and proactively maintained relationships with C-level contacts and buyers to maximize company's revenue and profitability goals.
  • Established C-level/Executive level relationships both internally and externally to grow and develop the Fortune 1000 national account business.
  • Establish & maintain high-level relationships with C-level executives & direct/indirect channel partners of Fortune 500+ Global corporations.
  • Worked directly with C-Level management on budget forecasting and strategic business planning and sales team development.
  • Develop client partnering relationships through a consultative sales approach with C-level contacts at larger employer organizations.
  • Developed relevant and specific training programs with C-Level executives that aligned with company s IT initiatives.
  • Developed contingency plans for C-level personnel for their networks by providing redundancy services and security applications.
  • Cultivated and strengthened C-level relationships to gather analyze and translate client needs into sophisticated sales solutions.
  • Established and maintained key relationships via account penetration from C-Level Executives to pertinent departmental personnel.
  • Hunted new business opportunities interfacing with C-level executives in companies for strategic projects.
  • Presented voice/data products and complex business solutions including MPLS to C-level executives.
  • Established sustainable relationships with C-level executives and of client organization end users.
  • Cultivated trusted relationships with C-level executives and Legal Counsel based on needs.
  • Developed advanced solution based sales strategies to target C-level prospects.
  • Cultivated and leveraged relationships with C-level contacts utilizing solution-selling process.

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22. CRM

average Demand
Here's how CRM is used in National Account Manager jobs:
  • Improved sales process documentation by utilizing CRM to better communicate with field sales staff in idealizing customer interactions.
  • Initiate and implement marketing campaigns to prospective national accounts working exclusively within SalesForce as a CRM platform.
  • Managed relationships of the two top national accounts undergoing enterprise-level full-time and temporary staffing CRM implementations.
  • Maintained and updated CRM system for accurate forecasting and pipeline transparency.
  • Applied advanced Customer Relationship Management (CRM) skills to assess client needs and ensure that solutions met or exceeded expectations.
  • Optimized marketing processes, implementing branding strategies and customizing CRM/ social media campaigns to achieve a 30% increase in sales.
  • Deal directly with hospitals (CRM), Supply Chain Directors, distributors, and vendors by telephone and/or electronically.
  • Designed a company CRM and it's architecture for issue resolution, trouble shooting and a CIA ticket tracking system.
  • Tracked and moved projects forward to PO in Microsoft CRM, many with a two-year lead time or longer.
  • Led sales meetings, created/maintained sales reporting and account documents, and updated client information in Sage Act CRM.
  • Manage client communications, conflict resolution and manage all client details with our CRM, payment and tracking systems.
  • Facilitated our participation in the ECRM program, creating many business opportunities in the area of new business development.
  • Trained, supported and managed over 60 remote users of the ACT CRM that were located throughout the Nation.
  • Develop all lead generation, channel marketing strategy and tactics, and CRM management with 2 direct marketing reports.
  • Used CRM to manage pipeline, analyze client and prospect metrics, and set a plan of action.
  • Establish mid-quarter client calls to gauge customer satisfaction to KPI's and document results in the CRM Platform.
  • Used various data mining and CRM tools to identify key decision-makers and high-level execs at Fortune 500 companies.
  • Developed a strategic and tactical national sales pursuit plan for CRM, CIS software and professional services.
  • Specialized in the sales of security, ERP, CRM software and LAN/WAN and wireless LAN products.
  • Trained colleagues on RightNow CRM software and took over administration of the tool while at Ruckus Network.

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23. SAM

average Demand
Here's how SAM is used in National Account Manager jobs:
  • Governed broker relationships and led replenishment team responsible for Walmart and Sam's Club international product delivery.
  • Managed household demographic databases to make daily business decisions for national sample.
  • Developed contract dealer sampling and conversion plans to maximize sales opportunities.
  • Coordinated shipments of samples and products with a manufacturing facility.
  • Prepared commercial invoices for international sample shipments.
  • Achieve same store growth using sales by objective strategies and Managed relationships and protected 140 million in revenue for the company.
  • Work closely with the SAM (Strategic Account Manager) who has a dotted line to me as well as management.
  • Service National Accounts by acting as liaison for Wal-Mart, Sam's Club, Best Buy, Target, and Costco.
  • Planned and participated in multiple Walmart and Sam s Club Innovation and Top-to-Top meetings increasing visibility to our brand and business.
  • House account responsibility for Sam's Club, Costco, JC Penny, Wal-Mart and many other large national accounts.
  • Introduced NCAA & NFL Licensed Tailgating Product at WMT/Sam's generating $15M FOB in new sales, first year.
  • Acquired $10M in new office supply sales by negotiating deal with Sam's Club to replace competitor within account.
  • Secured four DC's for Banana sales at Sam's Club that will generate over $50MM in POS Sales.
  • Developed $1 Million a year sampling project for Johnson & Johnson in a new for Marietta tube filling technology.
  • Project exceeded sales over 2 million dollars * Developed a potting soil for Sam's Club from design to execution.
  • Appointed by CEO to grow $55M+ business with strategic retailers: Walmart, Costco, and Sam's Club.
  • Maintained the business and grew the business with additional feature programs within 12 months of employment in same department.
  • Championed the development, sell-in and launch of a Sam s Club exclusive item; Carolina Gold BBQ sauce.
  • Worked with all levels within US Smokeless Tobacco Company and Sam's Club to flawlessly execute all trade programs.
  • Interact and coordinate with the sales team and other staff members and departments working on the same account.

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24. Costco

average Demand
Here's how Costco is used in National Account Manager jobs:
  • Established and developed Costco as an incremental business opportunity by conceiving and executing a tailored product concept.
  • Implemented new product testing in Costco warehouses- forecasting and setting up item agreements for each category.
  • Established an innovative program with Costco Wholesale to provide a specialized offering and increase market share
  • Reestablished business partnership with Costco.
  • Advanced revenues through introduction of Hebrew National Beef Frank appetizers to rotational distribution in Costco Northeast, Southeast and Texas regions.
  • Increased year over year (YOY) Costco sales +129% over 18 month period through strategic sales and marketing plan.
  • Worked closely with Costco to maintain consistent presence, obtain prominent placement, develop member value, and create brand awareness.
  • Created and implemented strategic retail and channel sales & marketing plans for clients including Wal-Mart, Target, and Costco.
  • Increased Wrigley volume at Costco by 6.5% with new distribution in S. Cal, Texas, and Midwest Regions.
  • Provided sales leadership with accounts consisting of Remington Arms, Lowe's, Gander Mountain, Costco, and Sears.
  • Expanded business with major corporate clients, including Wal-Mart, Costco, PepsiCo, and M&M Mars.
  • Collaborated with the brand team and distribution network to consistently execute Costco's Multi-Vendor Mailer (MVM) Program.
  • Managed three of Sprint's key national retail partners; Costco Wholesale, Wireless Advocates and Fry's Electronics.
  • Developed, designed and implemented seasonal promotion at 350 Costco locations resulting in 1-week sales increase of 89%.
  • Led Costco team with design, planning, forecasting, and delivering products to warehouses for retail sales.
  • Promoted to head and service a $25M national account portfolio encompassing the business-critical Costco and Safeway customers.
  • Improved the manageability of the Costco account by consolidating their accounts from nearly 100 to only 10.
  • Focused market research and new product development to win $4.2 million in new business at Costco.
  • Expanded Sunshine distribution into the Canadian market at Costco and Price Club - $2.5 million incremental.
  • Collaborated with Marketing and the Supply Chain in the development and placement of new items for Costco.

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25. Sales Presentations

average Demand
Here's how Sales Presentations is used in National Account Manager jobs:
  • Developed and delivered sales presentations of programs and products to corporate buyers resulting in increased distribution and placement of new products.
  • Presented marketing and sales presentations for new item sell-in and strategic initiatives; demonstrating comprehensive product and business knowledge.
  • Conduct sales presentations at the executive level, identifying needs and communicating relevant information to decision makers.
  • Designed custom product kits based on customer specifications and conducted sales presentations to purchasing managers for hospitals.
  • Utilized industry experience/knowledge to identify prospects, customize marketing/sales presentations/collateral, and offer company-based solutions.
  • Conduct in depth analysis, sales presentations/proposals; achieve monthly/yearly quota objectives.
  • Travel to customer locations to share ideas and conduct solution-based sales presentations.
  • Create innovative sales presentations, incorporating industry research and campaign performance data.
  • Created, coordinated, and delivered sales presentations effectively utilizing resources available.
  • Devised and delivered many successful sales presentations to maximize sales opportunities.
  • Present sales presentations and conduct technical/positioning presentations to customers & prospects.
  • Prepared sales presentations and proposals that explain product specifications and applications.
  • Prepared sales presentations to explain product applications and required limitations.
  • Conducted sales presentations to introduce company capabilities to potential customers.
  • Created sales presentations, negotiated programs and generated promotions.
  • Conducted successful sales presentations to diverse corporate groups.
  • Provided sales presentations to external, internal customers.
  • Generate and deliver sales presentations and proposals.
  • Designed customized sales presentations for new prospects.
  • Lead comprehensive software demonstrations and sales presentations.

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26. Project Management

average Demand
Here's how Project Management is used in National Account Manager jobs:
  • Provided project management support, working with other Starbucks professional services groups, leading to improved Go-to-Market timing and customer satisfaction.
  • Worked closely with content aggregation specialists, product marketing and project management to customize wireless solutions/product offerings for clients.
  • Implemented project management tools and tracking mechanisms to enhance efficiency and effectiveness of the federal agency section.
  • Provide all coordination and project management to execute health-screening events as scheduled by Corporate Sales Division.
  • Project management responsibilities to coordinate all internal teams and resources necessary to ensure success and completion.
  • Managed all aspects of regional account relationships ranging from construction project management to energy consulting.
  • Project management, budgeting and coordination for installation of food equipment for major national retailer.
  • Provided innovative project management and solutions that resulted in company's business growth.
  • Increased customer engagement by driving plant efficiency and productivity through effective project management.
  • Project management for installation of commercial restaurant equipment for national chain accounts.
  • Created and implemented Standard Operating Procedures manual for Project Management team.
  • Provide account project management for release of health information management services.
  • Recognized by clients for providing superior project management and product delivery.
  • Stabilized decreasing sales and increased account penetration and project management.
  • Project management of simultaneous accounts for trade show technology company.
  • Lead project management in workload assessments and deficiency assignments.
  • Oversee project management and implementation of nationwide network projects.
  • Project management with daily client reporting and communications.
  • Facilitated project management for all internal elements.
  • Sell professional services & project management solutions.

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27. RFP

average Demand
Here's how RFP is used in National Account Manager jobs:
  • Completed RFP response, development, and presentation which resulted in a one year contractual extension, increased revenue and profits.
  • Managed RFP process by ensuring our response was comprehensive and met the requirements stated in the Statement of Work (SOW)
  • Provide RFP (Request -For - Proposal) support; enter stores, land/lot specification into software systems and proposal development.
  • Created, managed RFP and contracts, and developed project delivery schedules for Novartis, Boehringer-Ingelheim, Wyeth and Roche Pharmaceuticals.
  • Collaborated with Executive Management and Engineering on major accounts to respond to RFP's, RFI's and RFQ's.
  • Directed $5M RFP through organization; matrix-managed global, virtual teams, consultants, product SME s, legal.
  • Prospect and cold call into accounts to secure appointment / demonstration, respond to RFP's and develop proposals.
  • Assisted internal Senior Managers with establishing scope of work for Request for Proposals (RFP) delivered to Voyager.
  • Identified, applied for, and closed corporate RFP's, increasing sales average 35% per quarter.
  • Led winning RFP bid process to obtain a new account with Nissan North America worth $2.4 million.
  • Acquired a portfolio of 30 major accounts, developed over 100 RFP's and client specific proposals.
  • Top performer from the cold calling stage, appointments, RFP's and the close of business.
  • Established benchmark materials manual focusing on core business offerings, thus increasing RFP levels by 35%.
  • Develop and prepare solutions and recommendations to customers resulting in MCFA RFP participation, truck quotes.
  • Work collaboratively with internal groups including marketing, RFP division, sales team, and operations.
  • Process customer RFP s, create proposals and preform presentations for C level customer decision makers.
  • Assist Corporate Travel Manager with annual RFP process, rate negotiations, GDS Loading etc.
  • Responded to RFP's, reviewed construction drawings, provided customer service and managed accounts.
  • Answered RFP's and provided custom quotes for telephony, data/networking, and cabling requirements.
  • Processed over fifteen RFP's from several of the large brokerage houses across the country.

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28. Kroger

average Demand
Here's how Kroger is used in National Account Manager jobs:
  • Created and maintained efficiency process to reduce Kroger backdoor refusal/receiving costs.
  • Managed and serviced important general merchandise accounts for Kroger Company.
  • Developed 'Centralized' communication and coordination of Kroger Corporate programs.
  • Retail customer responsibility included HEB & Kroger Texas.
  • Collaborated with Kroger Marketing to provide buyers with incentives to buy Fuji vs. Eastman Kodak representing 85% of the market.
  • Manage a broker/distributor for placement and ordering of spices in Walmart & Kroger;s Stores with $2 million annually.
  • Developed and implemented new retail-pricing program through detailed analysis, which enabled Kroger to be price competitive with its mass competition.
  • Worked directly with Kroger buying team to secure over 30 promotions per year generating over $7M in retail sales.
  • Initiated joint sales and marketing project creating a Kroger specific master case of various clip strips to support incremental promotion.
  • Developed private label household items for Target, K-Mart and Kroger while working closely with the category managers.
  • Directed staffing, training, development, succession planning, and performance of two Kroger Category Development Managers.
  • Developed a Kroger account specific promotions, which resulted in a 20% increase in sales volume.
  • Awarded category captain for all ad, price and space management for Kroger Mid South division.
  • Managed a $20 million floral account for the 2400 Kroger Stores in the United States.
  • Secured completely new distribution at Kroger resulting in $3 million in new sales.
  • Gained new distribution within the Grocery channel at Kroger, SuperValu and HyVee.
  • Increased Kroger Corporate sales 18.6% by increased distribution and expanded promotion.
  • Developed successful co-promotion with USPC and Big K Cola at Kroger Stores.
  • Managed a $24m snack and grocery business at Kroger Corporate.
  • Managed Wholesale Clubs, Closeout/Overstock Accounts, Kroger & Canadian Accounts.

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29. Contract Negotiations

average Demand
Here's how Contract Negotiations is used in National Account Manager jobs:
  • Facilitated annual contract negotiations ensuring quality, profitability and advertising goals were met to ensure a competitive advantage in the marketplace.
  • Recommended pricing, target accounts for contract negotiations and provided solutions for anticipated business opportunities/challenges within the different payer segments.
  • Leverage exceptional training expertise in deal closings with Enterprise accounts including IT integration, presentations and contract negotiations.
  • Key responsibilities included contract negotiations, product specification, development, implementation, entitlements, and billing.
  • Maintained daily vendor-client relationship which resolved contract and customer issues, contract negotiations and increased client retention.
  • Participate in renewal and contract negotiations by providing competitive intelligence, benefit and plan design recommendations.
  • Focused on contract negotiations, presentations, retention with a specialty of new business/partnerships.
  • Focused on rate analysis, contract negotiations and presentations/proposals to large and national companies.
  • Initiated, developed and managed new business including contract negotiations with strategic partners.
  • Directed client contract negotiations and was intricately involved in project implementation.
  • Managed complex contract negotiations, pricing, marketing programming and forecasting.
  • Directed contract negotiations, solution development and warehouse technology development.
  • Led contract negotiations with National Executive Director and industry representatives.
  • Coordinated contract negotiations with vendors and product presentations.
  • Lead customer contract negotiations and new business development.
  • Presented solutions, managed and facilitated contract negotiations.
  • Controlled all contract negotiations between client and subcontractors.
  • Collaborated with customers upon entering into contract negotiations.
  • Executed high level networking and contract negotiations.
  • Participate in contract negotiations and develop proposals.

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30. Direct Sales

low Demand
Here's how Direct Sales is used in National Account Manager jobs:
  • Managed key national retail accounts through direct sales, advertising/promotional planning, sales forecasting, and merchandising initiatives.
  • Developed and Implemented National Accounts program leading and coordinating efforts of manufacturer representatives and direct sales force.
  • Solicit profitable freight brokerage business by marketing transportation capabilities via direct sales calls.
  • Direct sales of international network services to civilian federal government agencies.
  • Direct sales management of major accounts within professional hearing aid division.
  • Established database for direct sales reporting, increasing productivity.
  • Acquired new customers through direct business-to-business and indirect sales.
  • Direct sales representative to major national accounts.
  • Direct Sales responsibility for a territory.
  • Developed diverse product line and sales throughout the entire US; oversaw 22 company employees including district managers and indirect sales.
  • Generated over 25,000 sales leads annually through integrated marketing programs developed with product marketing, direct sales and system integrator partners.
  • Increased sales from $3 Million to $15 Million in new business with direct sales to key national accounts.
  • Direct sales and profit responsibility for Clorox's $70 million Laundry and Home Care businesses at Kmart and Fleming.
  • Establish new direct sales channels, focus marketing / business development strategy, and develop new product planning models.
  • Increased direct sales 30% emphasizing zip code call plan, lease programs, direct mail and trade shows.
  • Trained direct sales staff on product positioning, sales techniques, new account development and territory maintenance and planning.
  • Direct sales responsibilities to sell plastic products into the private and public business sector and to utility power companies.
  • Implemented wide ranging policy changes including the immediate termination of direct sales to promote supply chain management expansion.
  • Managed direct sales volume for national accounts: Toys R Us, Rite Aid, and Family Dollar.
  • Suggested, developed and managed a new division of the Fasteners Business Unit that focused on direct sales.

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31. Business Reviews

low Demand
Here's how Business Reviews is used in National Account Manager jobs:
  • Utilize corporate marketing tools along with customized PowerPoint presentations to conduct quarterly business reviews, seminar training and new product proposals.
  • Assisted Kmart Category Managers in business reviews resulting in incremental sales for their category by identifying assortment opportunities.
  • Created and presented business reviews on an ongoing basis to include category management and upcoming marketing initiatives.
  • Conducted presentations customized to client needs and delivered business reviews to management, including detailed account analysis.
  • Led implementation team in all new business launches, orchestrated Quarterly Business Reviews and negotiated renewals.
  • Conducted quarterly Partnership Business Reviews with decision makers to ensure program profitability and measure performance goals.
  • Established uniform execution and relationship management with core business customers by conducting quarterly business reviews.
  • Provided On Time reports through Quarterly Business reviews to monitor existing business develop internal opportunities.
  • Developed and conducted business reviews for existing customers where proactive cost reduction programs were discussed.
  • Scheduled customer appointments, quarterly business reviews, and follow-up meetings and presented product information.
  • Directed national marketing programs, business reviews and Kirkland Signature recommendations to Costco Corporate.
  • Collaborated with peer to prepare and deliver performance updates and quarterly business reviews.
  • Presented pricing and business reviews to include category management and fact-based selling solutions.
  • Participate in customer-facing Quarterly Business Reviews to discuss opportunities for account improvement.
  • Conduct customer business reviews to support and update assigned service locations.
  • Manage Quarterly Business Reviews and survey feedback to monitor customer satisfaction.
  • Coordinate Quarterly Business Reviews and survey feedback to monitor client satisfaction.
  • Worked closely with key stakeholders to conduct comprehensive quarterly business reviews.
  • Prepared and presented financial proposals and business reviews at executive levels.
  • Conducted quarterly business reviews with distributors, retailers and brokers.

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32. ROI

low Demand
Here's how ROI is used in National Account Manager jobs:
  • Led market development for this IVD manufacturer of reagents and instrumentation for Autoimmune Diseases, NeuroImmunology and Infectious Diseases.
  • Provided key consultative sales support and managed assigned accounts selling Toyota commercial embroidery and apparel decorating equipment.
  • Collaborated with National account to increase efficiency by developing ROI models and produced a savings forecast.
  • Managed Detroit office with on-sight customer engineering, project management and marketing support.
  • Achieved ROI optimization for key retailers nationwide; employed consultative sales methodology.
  • Developed cost models to identify ROI savings and contract implementation.
  • Delivered presentations and ROI-based proposals to client
  • Maximized account penetration of Fortune 500, enterprise and SMB accounts by communicating ROI and value proposition of document management solutions.
  • Design appropriate solutions, and along with meeting ROI on lease options, present proposals and complete paperwork for desired units.
  • Managed key customer accounts, resolved all customer issues and billing concerns in order to help increase the customer's ROI.
  • Worked closely with decision makers to conceptualize material handling automation projects, develop pricing, proposals, ROI, and presentations.
  • Provided insights regarding assortment, space planning, share of shelf, and category productivity to drive market share and ROI.
  • Developed new presentation techniques allowing a more consultative approach to educate potential C-level clients and show ROI returns for revenue solutions.
  • Improved overall profitability 20% by increasing promotional spending ROI and reducing end of life expenses through disciplined supply chain planning.
  • Launch was a success that increased ROI by square foot in the seasonal product area at the Sam's Club stores.
  • Directed broker on custom events and shelving programs Created an ROI tool that has been adopted nationally with the company.
  • Maximized sales efficiency and overall marketing ROI by leveraging shopper insights to adjust sales plans and promotions to market trends.
  • Increased Lowe's ROI & unit turns by developing a plan to remove low turning items from the selling program.
  • Manage and analyze trade funds and shopper marketing dollars to ensure they are driving Sales, ROI and share.
  • Result: Added 5 flavors to assortment, driving sales volume, turns, and ROI on account.

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33. OEM

low Demand
Here's how OEM is used in National Account Manager jobs:
  • Managed OEM relationship from a proactive consultative role proposing strategy and tactics for client based on research data and marketing/engagement metrics.
  • Pioneered seminars for training OEM customers and personally trained in-plant line personnel on application procedures and quality control for powder coating.
  • Managed the logistics of engineering resources for product development and customized OEM solutions for advanced integration of hardware processes.
  • Manage OEM relationships while negotiating promotional funding, developing sales incentives and establishing marketing programs.
  • Displaced OEM incumbents to secure preferred vendor status, leveraging relationships at all levels enterprise-wide.
  • Cultivated strong working relationships with OEM management to facilitate seamless and accurate transactions.
  • Integrated Superior Communications' promo offerings with Motorola OEM companion products.
  • Established and managed accounts with major automotive OEM equipment providers.
  • Interfaced with customers' and internal engineering departments on developing private labeled products, including quoting special OEM components for clients.
  • Served as Primary point of contact for multiple OEM engineering contracts and accounts servicing the aviation industry - defense and commercial.
  • Managed major accounts and created sales strategy for North America OEM sales of factory automation and machine vision systems.
  • Initiated the development and growth of the Communication Division products to all direct end users and OEM account base.
  • Developed and executed partnerships, co-op advertising programs, and strategic sales and service initiatives to grow OEM business.
  • Implemented industrial OEM product line and supported 30+ field sales people with technical and sales cycle reducing input.
  • Defined/developed new OEM, Distributor, and VAR sales partnerships; $6.2 Million+ in annual incremental business.
  • Increased served OEM, Distributor, and VAR channel sales revenues over 20% above previous best-year levels.
  • Supervised $38M in aftermarket OEM programs with Caterpillar USA, Honda US and Toyota Motors NA.
  • Account Manager for national and regional retail, OEM/Carrier and wholesale accounts reporting to Director of Sales.
  • Structured the U.S. pricing models for OEM, VAR and ISP/ASP markets with input from corporate headquarters.
  • Support the OEM's international sales and engineering teams in the United States, Europe and Asia.

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34. Sales Training

low Demand
Here's how Sales Training is used in National Account Manager jobs:
  • Produced presentations to key accounts & distributor sales personnel, extensive field sales training with distributors/wholesalers.
  • Developed operational structure, reporting methodology, sales training, field management planning and execution.
  • Acted as Sales Training Specialist introducing interpersonal selling skills to new account executives.
  • Maintain communication with clients and periodically do product sales training or consultations.
  • Conducted product demonstrations, technical presentations and sales training seminars.
  • Accomplished amazing P/L from producing new sales through distributors/dealers and sale reps. Best results from sales training and on-farm producer meetings.
  • Boosted sales by 68% year over year by leading all sales training, technical training, and trade show events.
  • Led sales training to all sales professionals, resulting in 100% sales increase for every member in 6 months.
  • Tapped for sales management expertise for newly formed company that provided sales training and software services for numerous verticals.
  • Increased National Account sales by 21% in 2002, through individual sales and sales training for Account Executives.
  • Managed sales of quality HR and Sales training programs to pharmaceutical companies in metropolitan New York and New Jersey.
  • Created, compiled, and led sales training materials at HSN and QVC call centers with marketing material.
  • Set and achieved monthly sales goals, mentored/trained new Account Executives, and participated in/conducted monthly sales training.
  • Landed contracts with fortune 500 companies for delivering industry, product and sales training through online media.
  • Developed and supervised strategic sales training for employees responsible for Environmental, Forensic, and Pharmaceutical sales.
  • Credited for developing a sales training program that was later adopted as a company wide initiative.
  • Managed, motivated and developed strategic business plans for accounts as well as sales training programs.
  • Co-Marketed with IBM through their VAR Channel developing sales training and programs for incremental sales growth.
  • Deliver group sales presentations (5 to 50) and sales training for retail teams.
  • Provide outstanding consultative sales training, support, and follow up to carrier sales representatives.

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35. SKU

low Demand
Here's how SKU is used in National Account Manager jobs:
  • Maximized DC inventory investments and developed SKU level seasonality profiles to ensure proper life-cycle procurement.
  • Performed SKU/store level forecasting to minimize at-risk inventory exposure.
  • Gained +70% incremental SKU count across Q4 Product Launch on two (2) D94 end-caps during key season.
  • Gained 4 new SKU's while managing $20,000,000 annual program consisting of both private label and branded product.
  • Coordinate with Marketing Directors, Purchasing Managers, and other key contacts to maximize profits and increase SKU diversification.
  • Recruited to manage private label line of supplements suffering from poor infrastructure, low morale and limited SKU selection.
  • Coordinated with Amazon on website merchandising and marketing efforts, enhanced digital content, SKU exclusives, and forecasting.
  • Secured 9 incremental SKU's for 2015 POG including gaining Reach brand back into Adult Oral Care POG.
  • Expanded account base by 35% and developed 30 new SKU's after assuming role in 2001.
  • Improved EBITDA through implementation of new internal processes, price increases at accounts and SKU rationalization.
  • Challenged Walmart's $0.88 assortment in Category which led to decreased facings of dollar SKU.
  • Worked with a $70mm inventory of 300 franchised manufacturers with over 120k SKU's.
  • Monitored SKU level inventory levels at DC's to ensure in-stock goals were met.
  • Increased SKU counts in key grocery and hardware accounts despite industry SKU rationalization efforts.
  • Inventory Analysis - Performed SKU/DC level inventory analysis to ensure product class financial goals.
  • Placed the first 12 SKU's at Sam's Club at Rubbermaid Commercial products.
  • Added 10 food storage SKU's that generated $150K in incremental sales.
  • Inventory Procurement - Managed order process to support SKU level inventory plans.
  • Increased product penetration by 150 SKU's within major paper packaging manufacturer.
  • Identified and developed new processes for SKU creation directly increasing profits.

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36. R

low Demand
Here's how R is used in National Account Manager jobs:
  • Evaluated distributor sales representatives Fort Dodge sales by utilizing pivot tables and tracking monthly goals to ensure territories reached maximum potential.
  • Evaluate individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback.
  • Traveled extensively to client manufacturing or distribution sites to assist with issue resolution, meet with managers and executives.
  • Conducted quarterly meetings with distribution sales force and collaborated with management to enhance sales representatives' abilities.
  • Coordinated digital initiatives, content strategy and development for web, e-mails, catalogs and channel communications.
  • Identify qualified sales opportunities in both new and existing customer accounts through well-planned demand generation efforts.
  • Provide professional and technical advice on business applications to ensure account satisfaction by fulfilling customer needs.
  • Developed curricula and delivered education on IBM services available to PaineWebber management and non-management personnel.
  • Improved flow of communications, resulting in more clearly defined project requirements and achievable milestones.
  • Collaborate with other internal departments as necessary to process orders and monitor order compliance.
  • Negotiate and execute category management programs to maximize market share of mature key categories.
  • Educated veterinarians and office managers on products to achieve financial and strategic goals.
  • Developed overall customer sales, marketing strategy and overall field sales execution plans.
  • Completed fact/need finding assessments to determine solutions for meeting and exceeding customer requirements.
  • Developed successful go-to-market bottled water Integrated Commercial Planning strategies for QSR channel.
  • Negotiate corporate agreements to satisfactory level of commitment for both parties.
  • Maximized current account activity through the development of effective marketing strategies.
  • Managed and developed a portfolio of 50+ national targeted corporate accounts.
  • Managed sales and day-to-day business for national and international retail accounts.
  • Developed promotional strategies adapted to each customer while respecting budget.

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37. Sales Process

low Demand
Here's how Sales Process is used in National Account Manager jobs:
  • Aided management in making future decisions about company direction by providing industry knowledge gained during the sales process.
  • Manage entire sales process effectively from prospecting, system design, and project management of electronic security equipment.
  • Participated in all aspects of the sales process including presentation, solution development, negotiation and partner management.
  • Conducted Six Sigma Black Belt analyses to evaluate internal sales processes resulting in adoption of recommendations.
  • Initiate sales process by scheduling appointments, making initial presentations and understanding account requirements.
  • Managed dealer representatives to establish local relationships in assisting in the sales process.
  • Created, developed and implemented sales process and go-to-market strategy with limited resources.
  • Develop solution requirements and implementation plans enterprise-wide and department specific during sales process.
  • Prospected new leads, coordinated sales process/sales presentations, reviewed proposed locations.
  • Evaluated sales processes, motivated/mentored account executives and managed special projects.
  • Oversee entire sales process for implementation of pharmaceutical product placement.
  • Orchestrated entire sales process from telemarketing to demonstration to negotiations.
  • Developed matrix sales process between self-service and security divisions.
  • Implemented new sales process activities to eliminate operational inefficiencies.
  • Managed a complete sales process: prospecting, needs analysis, price negotiation, purchase approval, closing and follow up.
  • Surpassed first year sales quota through self prospecting and maintaining consistent client relations over an average sales process of 6 months.
  • Owned the post-close sales process, teaming with sales executives and key contacts within each account to drive additional revenue opportunities.
  • Managed sold proposals from beginning to the end of sales process using on the problem solving skills and various negotiating techniques.
  • Manage sales assistant's efforts to aid entire sales process including design, project management, logistics and global sourcing.
  • Manage business accounts by overseeing the sales processes, prospecting business development, managing contracts, and providing post-sales support.

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38. Product Knowledge

low Demand
Here's how Product Knowledge is used in National Account Manager jobs:
  • Developed distributor relationships in Australia and Asia Pacific markets, including conducting training and product presentations to drive product knowledge.
  • Increase employee and customer knowledge by assisting with development and implementation of product knowledge training materials, including system documentation.
  • Job required exceptional product knowledge from specifying applications to customer service.
  • Deliver training and certifications on product knowledge and overall comprehension.
  • Expanded product knowledge by attending training and management conferences.
  • Perform extensive product knowledge presentations.
  • Conducted in-store product knowledge seminars.
  • Maintained and applied understanding of the industry and Kraft Foods' product knowledge to create effective business solutions and key partnerships.
  • Ranked as the #2 ranked salesperson in recognition of sales skills, product knowledge and client satisfaction levels.
  • Accomplished North American OEM strategic account builder using superior product knowledge and relationship building with high level decision makers.
  • Function as a consultant to National Account regarding industry trends, product knowledge and establishing category building proposals.
  • Conducted education classes for customer service personnel at key accounts including general product knowledge and new product launches.
  • Work with Fortune 500 companies to develop product demonstration and product knowledge training programs in various retailers.
  • Develop and continually improve product knowledge, pricing, and MRC systems, procedures, and strategy.
  • Assimilated new product knowledge quickly, and adapted to rapid changes in calling areas and marketing campaigns.
  • Maintained knowledge of current sales and promotions, product knowledge, clinical studies and competitive products.
  • Selected to train 17 new employees in product knowledge, customer value creation and sales methodologies.
  • Participated in training as it relates to inside sales skills, sales techniques and product knowledge.
  • Partnered with Regional Vice President to grow product knowledge and sales in the Midwest Region.
  • Established strong customer loyalty through prompt follow-up, product knowledge, and exceptional service.

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39. Wal-Mart

low Demand
Here's how Wal-Mart is used in National Account Manager jobs:
  • Handled daily maintenance of category ladders and dollar planners and provided any additional reports for both Kayser-Roth and Wal-Mart Corporation.
  • Developed a selling deck that highlighted Purina s capabilities and resources around category management using Wal-Mart as an example.
  • Obtained and implemented international business for Wal-Mart, increasing International exposure of product line in Mexico.
  • Co-developed and implemented an exclusive nostalgic line for Wal-Mart.
  • Developed trusting and respectful relationship with Wal-Mart buyers.
  • Tripled sales volume with Wal-Mart account through aggressive, hands-on execution of sales and marketing strategies and innovative, value-added products.
  • Worked hand in hand on these accounts, plus added my wireless experience in growing RadioShack, Wal-Mart and Best Buy.
  • Recognized by Wal-Mart Canada Corp. as #1 for in-stock performance out of 280 vendors supplying the electronics department in 2004.
  • Provided Wal-Mart sales forecast based upon history and current sales trends and responsible for accuracy of projected monthly and seasonal forecasts.
  • Worked with internal Category Management, CPFR and Inventory teams and Wal-Mart Replenishment Managers and Buyers to insure success of programs.
  • Coordinated sales of journals and bookmarks with Levy Home Entertainment and Anderson Merchandising to Wal-Mart, generating $600K in sales.
  • Direct contact to Wal-Mart Buyer, GFS, Replenishment, Marketing, Distribution Centers, and 3rd party sources.
  • Hired, trained and directed 20+ field sales representatives and developed a nationwide service program for the Wal-Mart stores.
  • Create and execute all strategic plans for brands and private label products sold to Wal-Mart Buyers and Wal-Mart Marketing.
  • Key player in development of pilot packaging program for Wal-Mart (pilot was successful and being implemented nationwide).
  • Increased coffee filter sales by 30% in Wal-Mart in 2003 by changing packaging/item count to gain retail space.
  • Account Manager who advanced interior and exterior paint color mixing into the Wal-Mart stores on a national level.
  • Managed Frito Lay sales of $24 million in 64 Wal-Mart stores throughout Eastern Pennsylvania and New Jersey.
  • Developed a complete product program than maintained a five year status as the single source vendor for Wal-Mart.
  • Presented weekly sales and merchandising KPI's to Wal-Mart buying teams and implemented consistent plans to drive growth.

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40. POS

low Demand
Here's how POS is used in National Account Manager jobs:
  • Developed strategic sales retention plans and penetration strategies aimed at positioning LexisNexis as the superior research provider in my account base.
  • Promoted all corporate partnership process requirements effectively by researching company needs, securing executive sponsorship, developing proposals and negotiating contracts.
  • Identify new business opportunities and respond to requests for proposals to maximize growth, profitability, and strengthen customer relationship.
  • Analyzed industry market trends to effectively forecast needs, provide solutions to mitigate customers risk and exposure to their corporation.
  • Support business operations by creating proposals and presentations - Seminar origination and presentation, Expert in the industry presentations.
  • Created strategies that optimized national account business positions for various companies; built relationships that positively influenced C-Suite Executives.
  • Supplied solicited and unsolicited proposals to prospects detailing money saving options for optimizing markets to expand business opportunities.
  • Employed alternative channels and market/POS data analysis to assess and pursue prospective sales opportunities and cultivate strategic partnerships.
  • Created unique call processing solution for clients to address PBX applications, eliminating operator positions and improving service.
  • Position also included cold calling, telemarketing, product demonstrations, proposals and presentations to executive level clients.
  • Worked with Regional Harley-Davidson Management to do coordinated sales proposals to increase dealership business and brand value.
  • Resolved complex problems regarding proper installation and correct positioning of greenhouses, garages and other storage facilities.
  • Demonstrated value propositions for Oracle information security, identity management, and mobile device protection offerings.
  • Prepared and presented marketing presentations and written contract proposals to key decision-makers and effectively closed sales.
  • Earned promotion to National Account Manager through documented success in demanding sales and customer service positions.
  • Managed national customer accounts, created and provided bids/proposals for telecommunications and data cabling services.
  • Utilized these relationships to positively impact coverage policy with commercial payers, Medicare and Medicaid.
  • Implemented standardized reporting for inventory management, supply disposition and for new product roll-outs.
  • Increased national exposure as company representative and facilitator at recruiting events and national conferences.
  • Identify additional service opportunities with existing customers and prepare proposals to customers to expand services

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41. Relationship Building

low Demand
Here's how Relationship Building is used in National Account Manager jobs:
  • Foster excellent business partnerships with customers through a combination of techniques that emphasizes personal service, consumer education and relationship building.
  • Delivered innovative technology based business solutions to diverse clientele using a consultative, value-added approach to relationship building.
  • Developed and organized sales pipeline via business development calls, relationship building and networking, and lead generation.
  • Skilled at effectively maximizing the sales activity of channel partners through relationship building and consistent communication.
  • Maintained client contact after placement to address any consultant issues, supporting new openings and relationship building
  • Visit assigned customers nationwide, instrumental in relationship building as well as new business development.
  • Focused on relationship building and operational quality to acquire accounts.
  • Increase sales/product placement through account relationship building.
  • Created relationship building tactics to grow brand awareness yielding a 15% lift in new leads and 8% new systems.
  • Achieved through relationship building, product value proposition, competitive positioning & sales negotiation at the product level and executive branch.
  • Established new clients and grew existing sales by 10%, employing effective strategic planning, presentations, and relationship building.
  • Spearheaded growth through cold calling targeted accounts, relationship building, product demonstrations, and the utilization of a benefits-based approach.
  • Helped with the growth and development of high value customers through the use of strong relationship building and communication skills.
  • Implemented variety of sales/marketing and relationship building programs to increase revenue from $4M to $33M in seven years.
  • Determine amenity needs and solicit brand interest through heavy relationship building and persistence in long sales cycles.
  • Expanded existing client base through cold calling, relationship building, and networking through existing sales team.
  • Solicited new business from buyers and grew existing accounts via relationship building and customer service skills.
  • Supported large number of accounts by relationship building in showing the value of LexisNexis products.
  • Ensured a low attrition rate on both services and clientele through communication and relationship building.
  • Stabilized annual revenue stream at $5 million through relationship building and new business development.

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42. CVS

low Demand
Here's how CVS is used in National Account Manager jobs:
  • Manage $11M in Landscape Maintenance and Snow Removal for Knowledge Universe and CVS at a gross margin of 44%.
  • Manage CVS Health account with over $7 million in annual revenue and an annual growth rate over 15%.
  • Managed $25MM territory, including CVS, Rite Aid, Brooks directly as well as 4 Food Broker areas.
  • Identified, monitored & addressed specific customer needs to achieve company goals with CVS for profit, volume and share.
  • Developed, managed and executed the business strategy for a privately held French cosmetics company, for the CVS account.
  • Negotiated and won 2 consecutive, record-breaking 3-year contracts with CVS Health worth $60M during financial downturn.
  • Developed and finalized the annual customer business plan that met EPC's brand strategies and objectives for CVS.
  • Led team of CVS planners and ASO production/planning personnel to successfully turn this around in a four-month period.
  • Included direct responsibility for CVS and Rite Aid, Broker management responsibility for Kmart and Regional accounts.
  • Initiated and coordinated Color Contest Sweepstakes for CVS, resulting in double-digit growth during off seasons.
  • Established Wyeth as a valuable trading partner with major accounts such as CVS and Cardinal Health.
  • Implemented store brand first aid glove program at CVS with incremental sales of $1.5M.
  • Ensured the effective and actionable communication of EPC's company and marketing strategies to CVS.
  • Created a team environment and managed a field sales team that serviced 350 CVS stores.
  • Increased Nielsen market share in the top five CVS markets by implementing multiple rack programs.
  • Worked with CVS Store Brand team for first time launch of Private Label products.
  • Created presentation utilizing IRI and Market-insights to create a Baby Care set at CVS.
  • Prepared and monitored promotional plans for retail chains including CVS and Rite Aid.
  • Managed 918 Knowledge Universe Centers and 38 CVS locations throughout 22 States.
  • Managed seven store brands at CVS along with my branded items.

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43. Walgreens

low Demand
Here's how Walgreens is used in National Account Manager jobs:
  • Developed long-term business relationships with independent and major retailers including Dollar General, Walgreens, Big Lots, and KB Toys.
  • Headquarter account responsibility for Walgreens, Kroger, WHI, Catalyst, Coventry, and Safeway over past 4 years.
  • Closed new business representing sales volume of 1,550 accounts and 282,000 employees for major clients such as Walgreens.
  • Determined that the new product would deliver an incremental $1.6MM to Walgreens men's grooming business.
  • Developed a successful customer shopper marketing program at Walgreens resulting in sales of $450,000.00 annually.
  • Created a National Accounts program growing sales to Walgreens from zero to $750,000.
  • Developed 1st Sun Care End Cap Program at Walgreens generating $3MM in sales.
  • Managed $15MM Burt's Bees business for Walgreens during NAM maternity leave.
  • Established key accounts within Archer Daniels Midland, Ace Hardware, and Walgreens.
  • Managed Vendor relationship and mail order program with Walgreens Mail Order Pharmacy.
  • Delivered company best 44 new item distributions at Walgreens & Rite Aid.
  • Key accounts: Cardinal, Rite Aid, and Walgreens.
  • Direct responsibility for $68MM+ seasonal business at Walgreens.
  • Implemented best in class planogram at Walgreens-2013, 2014.
  • State Farm, Motorola, Kraft, Walgreens, etc.
  • Headquarter responsibility for Walgreens, Price Chopper, Rite Aid and Walmart, Hess and Ahold.
  • Target, Walgreens, Rite Aid among others Developed and created promotions for large national accounts.
  • Prospected and opened Walgreens with Burpee as the exclusive seed supplier for 2013.
  • Executed largest new item launch program in L'Oreal/Walgreens history.
  • Dash and Molly Mcbutter into K-Mart and Walgreens.

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44. Verizon

low Demand
Here's how Verizon is used in National Account Manager jobs:
  • Developed and manage strategic relationships with key Verizon and agent channel contacts including Regional Presidents, Directors and District Managers.
  • Developed and implemented proactive sales strategies to improve sell-through and secure competitive advantage for the Verizon Wireless account.
  • Collaborated with Verizon Marketing/Sales Operations Teams in order to secure incremental advertising and product placement.
  • Collaborate with Partner Senior Management to develop competencies selling Verizon products via training seminars.
  • Manage overall strategic relationships between Fortune 500 companies and Verizon.
  • Recruited to launch Verizon LATAM and Stocking Distribution Businesses
  • Recognized Nationally by Verizon for exceeding Sales Quotas.
  • Developed Customized Training Modules used by Verizon SMB
  • Created and maintained relationships within the Channel Community (INX, General DataTech, Verizon Business, InterCall, etc.)
  • Led the sales team for 3 major accounts, including Bell Atlantic (later merged with GTE to become Verizon).
  • Coached and motivated Account Executives to effectively sell and promote Verizon Wireless services and products to small and medium business customers.
  • Closed first affiliate contract created at Verizon Wireless, a successful beta test in use as a model nationwide today.
  • Purchased computer parts and whole units for resale to customers such as IBM, Lockheed Martin, and Verizon FNS.
  • Developed territory visions with partners such as: EMC, PwC, Verizon, Cisco, and IBM.
  • Created new revenue streams; managing and promoting strategic alliances within multiple departments throughout the Verizon organization.
  • Managed the relationship with our National partners including Verizon Wireless, American Wireless and ALLTEL Wireless.
  • Managed National accounts for major clients including Verizon Wireless, American Express, and Ace Hardware.
  • Build relationships to position myself as a value-adding partner to increase sales of Verizon Wireless Brand.
  • Partnered with Verizon and others to architect the Department of Justice Home Land Security data network.
  • Managed the Verizon Wireless account and expanded sales for Master Lock's advanced technology portfolio.

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45. Safeway

low Demand
Here's how Safeway is used in National Account Manager jobs:
  • Directed national Sony Pictures Home Entertainment DVD merchandising continuity service program in Safeway stores.
  • Negotiated national spoilage agreement with Safeway Inc., eliminating all post audit deduction.
  • Develop and implement programs designed to expand patient utilization of Safeway pharmacies.
  • Negotiate Pharmacy reimbursement rates for all Safeway pharmacies Nation-wide.
  • Managed the Safeway National Account in the USA and Canada, all aspects from drawing takeoffs to store opening.
  • Produced national Ingram Entertainment DVD merchandising service programs and one-day blitz launches of New Releases in Safeway stores.
  • Coordinated 4th quarter off-shelf promotion in 1,500 Safeway / OfficeMax stores representing $423K in incremental sales volume.
  • Gained distribution into first major grocery chain- Safeway- in 2011- resulting in 225 points of distribution.
  • Pioneered and Implemented 1st Customized Boxed Game & Puzzle Pallet Program for Safeway, Inc.
  • Increased Sony service compliance to 98% in 1,400 Safeway stores by creating service improvements.
  • Established and developed strong business relationships with Safeway, Inc. and Longs Drugs.
  • Managed $50 million business with national grocery customer, Safeway Inc.
  • Contract to expand Safeway access via Specialty and Compounding pharmacy networks.
  • Secured new account with Safeway Canada.
  • Secured a long-elusive multi-year agreement for the $8M Safeway account by leading an extended negotiation and sophisticated relationship cultivation effort.
  • Facilitated ongoing meetings with Safeway Supply Chain team to streamline vendor managed inventory process leading to efficiencies for both parties
  • Leveraged Safeway display program and successfully forecasted sales for Safeway s two specialty warehouses servicing 1,500 stores.
  • Achieved/Developed Strategic Volume Objectives thru effective partnering - Safeway and Advantage Sales and Marketing.
  • Maintained and grew market share after 911 adding national accounts, Safeway and Kaiser Permanente.
  • Gained 11 potted planter items for 2013 Safeway seasonal distribution through California Camellia Gardens.

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46. Cold Calls

low Demand
Here's how Cold Calls is used in National Account Manager jobs:
  • Conducted cold calls by generating leads through competitive magazines and presenting reach, distribution, and targeted editorial to create new business
  • Build territory from scratch by making over 50 phone calls a day combined with 15 in person cold calls a week.
  • Network existing clients and follow up on recruiter supplied leads by cold calls and reference checks to expand my database.
  • Prospected and closed new business accounts through multiple marketing channels including cold calls, lead follow up, and networking.
  • Completed [180] daily cold calls, with an average customer conversion rate of [0.06%].
  • Sourced candidates utilizing social networking, career sites, cold calls, and referrals from existing clientele and candidates.
  • Make 30-50 cold calls daily; bring on average 5-7 new Enterprise and broker accounts per week.
  • Hunt for new business via daily cold calls to new businesses, governments and hospitals.
  • Identified potential customers, prospected leads and made cold calls to build a sales pipeline.
  • Developed over $150K in Monthly Recurring Revenue from cold calls.
  • Performed cold calls, set up appointments and identified potential accounts.
  • Increased national market share 15% through cold calls and prospecting.
  • Generated 90% of territory sales revenue through cold calls.
  • Assisted in marketing strategies - from e-blasts to cold calls.
  • Generated new business through cold calls, e-mails and mailers.
  • Developed new sales through cold calls, proposals and presentations.
  • Developed leads and opportunities to grow sales via cold calls.
  • Conducted cold calls and client meetings to establish relationships.
  • Handled approximately 175 cold calls daily.
  • Executed 50-100 cold calls per day.

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47. IP

low Demand
Here's how IP is used in National Account Manager jobs:
  • Maintain awareness of industry, competition and market conditions while leveraging current client relationships to develop new National Account retro-fitting opportunities.
  • Selected to participate on a cross-functional, six sigma team to evaluate overall department performance and develop productivity improvement initiatives.
  • Maintained ongoing relationships with institutional clients and business partners to ensure the proper administration of their defined contribution retirement plans.
  • Cultivated relationships with key client stakeholders in targeted organizations through planning, organizing and leading a consultative business development process.
  • Manage relationships and interface daily with National Account buyers, replenishment managers, accounting departments, and executive management.
  • Established strong relationships with customers and prospects that resulted in higher level, revenue-producing programs and increased market visibility.
  • Cultivated and developed relationships with key players and decision makers within K-12 and Secondary Education institutions along Wasatch front.
  • Directed regional managers in safety, security, inventory control, transshipment accountability, incident reporting and investigations.
  • Directed server and workstation configuration and customization activities between multiple PaineWebber departments and the IBM service organization.
  • Fostered client relationships and negotiated client contracts to increase new business opportunities and profitability for the Company.
  • Recruited to develop new business relationships with Dallas-based national accounts for the company's folding carton business.
  • Developed enduring relationships with customers & managed the delivery of these engagements within schedule & budget.
  • Perform detailed business analysis and modeling to evaluate new business, partnerships, and product opportunities.
  • Participated in cross training program as a National Account Manager to oversee our newest acquisition responsibility.
  • Developed initial national relationships and product sales contracts for this start-up enterprise factory producing yogurt cups.
  • Acted as manager for an additional department while executive leadership searched for a qualified replacement.
  • Negotiated contracts, calculated competitive pricing plans, and nurtured relationships within managed care sector.
  • Conduct in-depth negotiations throughout multiple procurement levels and steer consolidation of national / global agreements.
  • Developed relationships with Wal-Mart buyers and personnel to establish new product strategies and specialty solutions.
  • Directed total relationship of national and regional direct channel organizations and developed new strategic accounts.

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48. Technical Support

low Demand
Here's how Technical Support is used in National Account Manager jobs:
  • Proposed appropriate platforms and provided customized fleet solutions including hardware, software, wireless technology and technical support.
  • Developed and implemented marketing initiatives that doubled customer orders while reducing technical support calls from key accounts.
  • Provided technical support and training to clientele/sales team regarding proper usage to ensure greater customer satisfaction.
  • Maintained operation of systems and coordinated with technical support for repairs as required.
  • Traveled extensively with rep groups providing product and technical support.
  • Delivered comprehensive technical support for sales representatives.
  • Developed steps to handle international technical support.
  • Handled inbound and outbound calls, completed product orders sent through email, and provided technical support to individual account users.
  • Provided sales and technical support for all aspects of software solution from concept consulting to end user support and maintenance.
  • Trained managers and employees in diverse facets of industry, including sales, marketing, customer service and technical support.
  • Provide technical support and operational guidance for three First Party Administrators leasing the claims operating system supporting 7,000 contracts.
  • Acquired dedicated technical support, network design, service contracts, engineering, marketing, shipping, international support.
  • Coordinated global account coverage, supply agreements and technical support with colleagues in Latin America, Europe and Asia.
  • Prepare quotes, provide technical support, enter orders and track account activity from project forecasting until project completion.
  • Managed a large base of existing accounts, provided technical support, trouble shooting, and uncovered new opportunities.
  • Maintained comprehensive technical background of 16 product lines as entailed in performing first-line technical support duties for clients.
  • Managed a 24 X 7 National Account Central Station, technical support team, and data entry team.
  • Interact with sales, finance, compliance, contracts & proposals and technical support teams to achieve goals.
  • Assisted with the year round client service and technical support of our VIP and National Clients.
  • Managed a 21 state territory, providing excellent sales skills, as well as technical support.

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49. GPO

low Demand
Here's how GPO is used in National Account Manager jobs:
  • Developed Tier level compliance contracts with key regional GPO's and IDN's to support marketing and sales product growth objectives.
  • Developed /implemented effective sales strategies successfully targeting key GPO contracting opportunities resulting in growth of the company's GPO contract portfolio.
  • Retained existing Managed Print Services (MPS) contracts through developing relationships with Group Purchasing Organizations (GPO) by region.
  • Reported to VP of Sales as sole National Account Manager for all acute care GPO's, and non-acute LTC's.
  • Managed a $14M customer portfolio while increasing new contracted GPO sales volume by over 220% within 18 months.
  • Collaborated as single point contact with Vital Source (GPO/Cardinal) to establish contract pull-through enhancing Field Sales efforts.
  • Worked directly with C-suite contacts at large GPO organizations to implement contracts and drive sales throughout their member facilities.
  • Directed contract development and implementation for national Oncology Physician Networks and Group Purchasing Organizations (GPO's).
  • Organized company sales programs to improve strategic partnerships with Quest, LabCorp, SmithKline, and GPO's.
  • Managed Group Purchasing Organizations (GPO's) relationships to grow business with new and current group members.
  • Secured 3 GPO national accounts, 2 smaller regional group agreements and 1 large medical manufacturing/devices company.
  • Selected by VP of Managed Markets as core member of national team for development of GPO position.
  • Increased GPO product portfolio from $2 Million to $4 Million in a 2 year period.
  • Negotiated six new GPO agreements at the C-Suite Levels, with extremely favorable terms for DMS.
  • Developed and Implemented contracts for 4 National GPO contracts with over a 1000 facilities per contract.
  • Identified and developed mutually rewarding business partnerships with the key GPO and IDN hospital groups.
  • Executed and maintained contracts for Regional and National Chains as well as key GPO's.
  • Developed and managed GPO partnerships and new relationships in preparation of new product launch.
  • Completed market analysis to drive GPO contract strategies and helped prepare sales forecasts.
  • Targeted and developed key IDN's and GPO's for incremental business growth.

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50. Meijer

low Demand
Here's how Meijer is used in National Account Manager jobs:
  • Generated national distribution in Whole Foods, H.E.B., Costco, Meijer, Walgreen's and Kmart.
  • Oversee full portfolio sales and distribution in all Meijer stores in the state of Michigan.
  • Key grocery retailers included Kroger, Meijer, Costco, and Giant Eagle.
  • Doubled Meijer bike business 2005-2006 and increased category share to 70%.
  • Implemented multiple Meijer M-Perks shopper events achieving +200% promotional lifts.
  • Reversed double-digit decline within Fred Meyer and Meijer.
  • Achieved new improved Eye Care plan-o-grams with Meijer.
  • Channel partners include Ace Hardware, Meijer, Do it Best, True Value and Lumbermens Merchandising Corporation (LMC).
  • Managed the sale of private label plastic plates and cups for various retailers in the Midwest including Supervalu and Meijer.
  • Developed a strong relationship with a group of regional discount chains in the Midwest: Shopko & Meijer.
  • Communicate daily with top level Meijer executives to develop impactful strategies, solve critical issues.
  • Lead account executive and senior account manager for Walgreens Corporation; and other national accounts including Meijer, Regis and Goodyear.
  • Managed, Meijer, Spencer's, Spencer's E-comm, Spirit Stores, Wireless Catalogue Company, Potpourri Catalogue Company.
  • Managed multiple key accounts, including Walgreen's, Target, Kmart, Kroger, SV/Albertson's, Meijer and Shopko.
  • Managed National Accounts including Walgreen's, Target, Kmart, Kroger, Albertsons, Meijer and Shopko.
  • Account responsibility includes Meijer, Sears, Kmart, Roundy's, Shopko and Broker management.
  • Account responsibilities included: Meijer, Spartan, Dominick's, Roundy Corporate, Kroger Peyton, Wegmans, and Penn Traffic
  • Utilized "Category Management" through analytical use of Meijer Vendor.Net, and Spirit Vendor Portal.

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20 Most Common Skill for a National Account Manager

New Product Development15.7%
Revenue Growth15.5%
Sales Goals13.5%
New Accounts9.8%
Customer Service6.3%
Business Development5.6%
Customer Base3.4%
Account Management3.4%

Typical Skill-Sets Required For A National Account Manager

RankSkillPercentage of ResumesPercentage
1
1
New Product Development
New Product Development
12.5%
12.5%
2
2
Revenue Growth
Revenue Growth
12.3%
12.3%
3
3
Sales Goals
Sales Goals
10.7%
10.7%
4
4
New Accounts
New Accounts
7.8%
7.8%
5
5
Customer Service
Customer Service
5%
5%
6
6
Business Development
Business Development
4.4%
4.4%
7
7
Customer Base
Customer Base
2.7%
2.7%
8
8
Account Management
Account Management
2.7%
2.7%
9
9
Annual Sales
Annual Sales
2.6%
2.6%
10
10
Market Share
Market Share
2.5%
2.5%
11
11
Trade Shows
Trade Shows
2.2%
2.2%
12
12
Distributors
Distributors
2.1%
2.1%
13
13
Client Relationships
Client Relationships
1.8%
1.8%
14
14
Sales Reps
Sales Reps
1.8%
1.8%
15
15
Customer Relationships
Customer Relationships
1.8%
1.8%
16
16
Internet
Internet
1.4%
1.4%
17
17
Key Decision Makers
Key Decision Makers
1.3%
1.3%
18
18
Healthcare
Healthcare
1.3%
1.3%
19
19
Depot
Depot
1.3%
1.3%
20
20
New Clients
New Clients
1.2%
1.2%
21
21
C-Level
C-Level
1.2%
1.2%
22
22
CRM
CRM
1%
1%
23
23
SAM
SAM
1%
1%
24
24
Costco
Costco
1%
1%
25
25
Sales Presentations
Sales Presentations
0.9%
0.9%
26
26
Project Management
Project Management
0.9%
0.9%
27
27
RFP
RFP
0.8%
0.8%
28
28
Kroger
Kroger
0.8%
0.8%
29
29
Contract Negotiations
Contract Negotiations
0.8%
0.8%
30
30
Direct Sales
Direct Sales
0.7%
0.7%
31
31
Business Reviews
Business Reviews
0.7%
0.7%
32
32
ROI
ROI
0.7%
0.7%
33
33
OEM
OEM
0.7%
0.7%
34
34
Sales Training
Sales Training
0.7%
0.7%
35
35
SKU
SKU
0.7%
0.7%
36
36
R
R
0.6%
0.6%
37
37
Sales Process
Sales Process
0.6%
0.6%
38
38
Product Knowledge
Product Knowledge
0.6%
0.6%
39
39
Wal-Mart
Wal-Mart
0.6%
0.6%
40
40
POS
POS
0.6%
0.6%
41
41
Relationship Building
Relationship Building
0.5%
0.5%
42
42
CVS
CVS
0.5%
0.5%
43
43
Walgreens
Walgreens
0.5%
0.5%
44
44
Verizon
Verizon
0.5%
0.5%
45
45
Safeway
Safeway
0.5%
0.5%
46
46
Cold Calls
Cold Calls
0.5%
0.5%
47
47
IP
IP
0.5%
0.5%
48
48
Technical Support
Technical Support
0.5%
0.5%
49
49
GPO
GPO
0.5%
0.5%
50
50
Meijer
Meijer
0.5%
0.5%

40,126 National Account Manager Jobs

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