National Account Representative

Top National Account Representative Skills

Below we've compiled a list of the most important skills for a National Account Representative. We ranked the top skills based on the percentage of National Account Representative resumes they appeared on. For example, 14.5% of National Account Representative resumes contained Customer Service as a skill. Let's find out what skills a National Account Representative actually needs in order to be successful in the workplace.

The six most common skills found on National Account Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in National Account Representative jobs:
  • Assure exceptional customer service by leveraging client relationship management skills to win high customer service ratings.
  • Served in various roles including Trusted Business Professional, Technical Support and Customer Service Representative.
  • Provided outstanding customer service and post sales satisfaction, facilitating long-term relationships for repeat business
  • Enter customer orders/purchase orders accurately to ensure the highest level of accurate customer service.
  • Promoted within 2 weeks from Customer Service Representative to National Account Representative.
  • Developed and maintained a corporate newsletter to inform customer service dept.
  • Worked with customer service representatives, identifying areas that needed improvement.
  • Foster excellent customer services to maximize freight potential.
  • Provided customer service support for all incoming calls relating to accounts and routed them to the appropriate sales person for resolution.
  • Work with other internal and external departments to solve customer service issues on a daily basis.
  • Respond promptly with appropriates sense of urgency to customer contacts while providing superior customer service.
  • Used customer service and problem solving skills to retain national accounts.
  • Provide excellent customer service to over 50 customers per day.
  • Guarantee high level of customer service and product quality.
  • Provide direct hands on customer service and technical support.
  • Handle all customer service related issues for specific customers.
  • Provide knowledgeable, professional and prompt customer service.
  • Analyze & interpreting customer service trends and reports.
  • Utilize oral and written communication skills to proactively build and maintain positive relationships with a high level of customer service.
  • Direct workflow for three customer service representatives.

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2. Product Knowledge

high Demand
Here's how Product Knowledge is used in National Account Representative jobs:
  • Maximize performance by delivering an exceptional customer experience, product knowledge and cost control.
  • Conducted product knowledge training sessions with store personnel
  • Presented in-store demonstrations for customers and also product knowledge classes for employees to further promote the product lines.
  • Tasked with presentation script writing and product knowledge manual creation to assist in employee development.
  • Managed inventories, signage, space allocation, seasonal promotion displays and product knowledge seminars.
  • Created strong relationship with manufacturer network to bolster product knowledge and close business.
  • Processed requests of product knowledge, pricing, tracking, and returns.
  • Recognized by customers for product knowledge, support provided, and follow-up.
  • Trained store associates basic selling skills and Wood Flooring product knowledge.
  • Conducted product knowledge clinics for customers to insure Sales growth.
  • Implement point of purchase displays and teach product knowledge classes.
  • Provided training and overall product knowledge to all retail associates.
  • Conducted product knowledge and training classes to building department personnel.
  • Assigned the tasks of providing product knowledge to clients.
  • Conduct product knowledge training sessions for current and newly hired Lowes Home Improvement employees to grow business with-in the territory.
  • Use product knowledge trainings to convert contractor business and increase incremental sales.

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3. New Accounts

high Demand
Here's how New Accounts is used in National Account Representative jobs:
  • Completed timely data entry of new accounts and maintained confidentiality of customer information.
  • Procured the most major accounts in 2011 & won yearly award; 9 new accounts, 5 being major accounts.
  • Call on Senior Human Resource and Purchasing Professionals to service and develop new accounts in the Nebraska and Iowa region.
  • Top producer in opening new accounts(143 in fiscal year 2009) and managing over 1200 existing accounts.
  • Developed new accounts by identifying & prospecting over 100 retail clients throughout New York, New Jersey and Connecticut.
  • Generated sales through established and new accounts with dental schools, universities, government organizations and global clients.
  • Grow business at established accounts and develop new accounts with emphasis on internet service providers.
  • Train new accounts and their representatives in product application, operation and sales techniques.
  • Increased revenues dramatically within first two weeks of employment by contracting60 new accounts.
  • Researched, assessed, organized and established new accounts.
  • Develop new accounts with large geographic footprints.
  • Acquire new accounts and maintain them.
  • Develop and acquire new accounts.
  • Opened new accounts, expanded distribution with current customers and enabled key vendor communication for increased sales.
  • Develop and implement business plans forpartners and to develop new accounts.Seize opportunities to transmit new-product ideas/needs to R&D.
  • Key Achievements: Prospected and established new accounts/customers: Managed roughy 2-4 million in sales.
  • Maintain accounts Research to create new accounts Customer retention

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4. Revenue Growth

high Demand
Here's how Revenue Growth is used in National Account Representative jobs:
  • Developed customer facing PowerPoint presentations and letters to drive revenue growth.
  • Solidified account relationships and identified opportunities for revenue growth.
  • Marketed the first integrated media packages resulting in rapid client and revenue growth.
  • Drive revenue growth within account module.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in National Account Representative jobs:
  • Delivered consistently established district sales goals.
  • Grow sales to achieve department and corporate sales goals by developing existing accounts and penetration of newly assigned customers.
  • Achieved personal sales goals of over $200,000 per month while contributing to the team's goal.
  • Exceeded yearly sales goals with launch of new products by linking technical impact to client business needs.
  • Exceeded corporate sales goals by increasing market share 13%.
  • Conducted distributor sales meetings and met/ exceeded regional sales goals.
  • Worked with Chicago team to accomplish quarterly sales goals.
  • Exceeded targeted sales goals by []%.
  • Maintained a strong sales pipeline and forecasted to increase visibility and develop sales plans to achieve sales goals and exceed quotas.
  • Achieved monthly sales goals through building my funnel of new customers and closing them in a timely manner.

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6. Sales Representatives

high Demand
Here's how Sales Representatives is used in National Account Representative jobs:
  • Dispersed leads generated from national call center operation and internal referrals to Small Business and Residential Sales Representatives.
  • Designed and executed a prospect identification system enabling greatly improved tracking and sales management for multiple Sales Representatives.
  • Participated in logistic center meetings to update sales representatives on company goals and client achievements.
  • Educated and trained distributor sales representatives regarding product specifications and usage.
  • Collaborated with chain Account Managers and Sales Representatives regarding promotions.
  • Train new territory sales representatives.
  • Fielded an average of 100 calls per day from manufacturer sales representatives and management regarding transaction status.
  • Worked with owner and marketing firm on overall strategic marketing campaign carried out by sales representatives.
  • Ranked consistently in the top 2% of sales representatives in the office.
  • Trained new sales representatives on products, prospecting and sales techniques.
  • Interacted with sales representatives on sales orders Oversaw distribution of reports to support staff Established daily work priorities to meet deadlines
  • Recognized as top 1% of Executone sales representatives in the United States.
  • managed and trained team of five inside sales representatives.

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7. Customer Base

high Demand
Here's how Customer Base is used in National Account Representative jobs:
  • Provided administrative responsibilities to support customer base as well as extensive generated reports to present to management and directors internally.
  • Worked directly with clients to develop and structure individualized programs to meet the price-points and demographics of the customer base.
  • Develop and maintain a large customer base; assist new customers with obtaining credit lines and resolving issues.
  • Increased customer base by meeting with potential clients and educating them on benefits of company's products.
  • Estimated date of delivery to customer based on knowledge of own firm's production and delivery schedules.
  • Changed distribution model from strictly cellular and internet to new diverse customer base.
  • Account and Customer Relations: Excelled in building relationships with large customer base.
  • Evaluated relationships with customer base, seeking new alternatives for growth.
  • Widened customer base by 75% in 18 months.
  • Managed $35million customer base.
  • Forecasted, purchased materials, maintained customer base and reached targeted goals ahead of schedule.

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8. Business Development

high Demand
Here's how Business Development is used in National Account Representative jobs:
  • Expanded achievement in obtaining new business development through networking opportunities and consistent follow-up.
  • Started in National Business development managing a 20 million dollar funnel, moved to National Account Manager.
  • Ranked #1 or #2 in new business development (hardware) for 24-month period.
  • Account manager, analyst, business development, brand management, sales consultant, trainer.
  • Promote ongoing new business development from cold calling, telemarketing and email.
  • coordinated with regional and national company executives for business development.
  • Manufacture of 3D Graphics Cards Manage business development opportunities for Major OEM Accounts Dell Computers, IBM, & HP.

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9. Phone Calls

high Demand
Here's how Phone Calls is used in National Account Representative jobs:
  • Maintain goals pertaining to the National Bid Center metrics which include bids handled, chats and telephone calls taken.
  • Recorded phone calls used to train new hires on providing superior customer service through problem identification and resolution.
  • Answered and assisted with phone calls from other suppliers requesting loose OCC or bale pickups.
  • Placed orders from customers telephone calls, faxes, e-mail and efficiently faxed confirmations.
  • Assembled many claim accounts by taking various phone calls to report accidental incidents.
  • Handle large volumes of emails and phone calls with time sensitive requirements.
  • Responded to phone calls and written inquiries from members and groups.
  • Handle client direct phone calls and provide customer service when necessary.
  • directed incoming phone calls to services within the company via a Maestro system connected to the Aspect phone line.
  • Answer phone calls/emails for questions in a timely manner.
  • Dispatch on Alarms Answer inbound telephone calls from dispatch Confirm all notifications are properly documented on the account.

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10. Market Share

high Demand
Here's how Market Share is used in National Account Representative jobs:
  • Provided analysis of target accounts and distribution requirements to develop penetration strategies to increase market share.
  • Refined and facilitated marketing strategies in concert with regional management to expand ProSales market share.
  • Grow and develop relationship with-in assigned Lowe s store to continue to grow market share.
  • Expanded Wholesale distributor, and OEM composite sales, and market share by 30%.
  • Worked with a team to expand market share including marketing as well as field service.
  • Maintained market share and pursued growth of it when opportunities were presented.
  • Secured product shelf space allocation and market share in stores from competitors.
  • Increased the company's market share by 200% over the course of a 3 year period.
  • Manufacture of Transportation & Equipment Supplies Developed and implemented business strategies that increase product awareness, market share and company profitability.
  • Gain market share through market and account research Manage a large national account in the area.
  • Increased market share by 10% for startup branch by successfully acquiring multiple accounts.

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11. Trade Shows

high Demand
Here's how Trade Shows is used in National Account Representative jobs:
  • Assisted coordinating and attending National and International industry trade shows.
  • Coordinated trade shows and organized company events.
  • Coordinate my own travel plans & itinerary, entertained clients to lunch & learns, golf & trade shows, etc.
  • Compiled lists of target customers by attending retail trade shows, researching retailers on the Internet and use of business directories.
  • Traveled throughout the United States to 6-8 trade shows per year to retain current customers and generate new business.
  • Called on Director of Facilities through cold calls, prospecting, trade shows, RFQ'S, and referrals.
  • Attend trade shows, conferences, and Executive forums to drive sales opportunities within managed account base.
  • Obtain leads through cold calling, trade shows, lunch and learns and other networking events.
  • Travel and participate trade shows, which include setup of company's booth and selling merchandise.
  • Developed new business via trade shows, cold calls and research.
  • Organize travel arrangements, booth set up and attend trade shows.
  • Organized and implemented Milwaukee special events/trade shows at the branch level.
  • Participated and presented products in national trade shows.
  • Attend national trade shows to develop new business.
  • Represented company at trade shows throughout country.
  • Represent the company at trade shows.
  • Attended trade shows and sales conferences.
  • Represented Symark Software in on-site presentations at trade shows
  • Coordinated and participated in trade shows nationwide, setting event program standards, and managing the execution of onsite setup.
  • Participated in trade shows to increase new & future products launch (Comdex & PC Expo).

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12. Account Management

high Demand
Here's how Account Management is used in National Account Representative jobs:
  • Account management - Increased portfolio profitability - Provided customer service - Created formatted written communications
  • Handled multiple priorities and account management responsibilities to ensure customer loyalty representatives
  • Participated in Account Management Meetings.
  • Provided account management for large national account customers for purchase order processing, installations, and repairs.
  • Developed and maintained strategic account management plans using the team and consultative sales approach.
  • Mentored other reps to grow and enhance their account management and marketing efforts.
  • Worked with the account management team to maintain and grow accounts.
  • Increased sales through client account management and extensive cold calling.
  • Account management of company's national accounts, i.e.
  • Handle account Management for National Accounts customers.
  • Key Contributions Promoted from collections to account management after outperforming the entire department.
  • Account Management: Troubleshoot and solve escalated or systemic issues for large national and multi-market accounts.
  • Account Executive, Electronics Division Sales and account management for products sold to General Motors
  • Guided all account management activities for Osco/Sav-On Drug, a division of Albertson's.

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13. Depot

high Demand
Here's how Depot is used in National Account Representative jobs:
  • Established relationships with national companies, including WalMart and Home Depot, to generate business development at customer locations.
  • Increase sales and market share for Corporation's top two accounts: Home Depot and Lowe's Home Improvement Warehouse.
  • Project manager for commercial garage door company, managing the installation of doors at Home Depot locations across the country.
  • Manage appliance purchase orders: Home Depot Expo, Circuit City & Costco accounts.
  • Worked closely with companies such as Home Depot.
  • Home Depot, Ace Hardware, etc.
  • Managed Lowes and Home depot accounts in Northern Virginia, including Product training; Problem resolution, programs management.
  • Tracked sales of product lines through national distributors like The Home Depot and Lowes in the region.
  • Increased HardieBacker sales through Home Depot and Lowes by Contractor conversions.
  • Developed and maintained corporate accounts for Home Depot and Lowes stores.
  • Account Manager for Home Depot, Lowes, Wal-Mart and Georgia-Pacific2.
  • Led the West Region to earn Home Depot's coveted "Vendor of the Year" designation.
  • Company's representative to Office Max, Office Depot, ToysRUs, Homeplace, Walgreens & others.
  • Supervised sales activity for James Hardie in 72 retail market Home Depot and Lowes.
  • Provided sales and service programs to Home Depot, Lowes and Menards.

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14. Customer Relations

high Demand
Here's how Customer Relations is used in National Account Representative jobs:
  • Provided all customer relations and account maintenance from contract inception through expiration for a specific sub-set of Commercial and Industrial customers.
  • Project managed the purchase, design, implementation and administration of new customer relationship management platform.
  • Maintained customer relationship information databases and spreadsheets through direct vendor and customer contact.
  • Accomplished sales professional with advanced experience in prospecting and customer relationship management.
  • Focused on building customer relations to optimize customer growth potential.
  • Establish and maintain accounts through Customer Relationship Management.
  • Increased customer relations and service by instituting a satisfaction survey, and developing an action plan based on those surveys.
  • Generated income from specified 41 Coca-Cola & Kraft Accounts of $1.5 million annually with strong customer relations.
  • Enter all pertinent data into customer relationship management software and Order to Pay software program.
  • Turned around customer relationship and helped to transition the local account to a national account.
  • Processed orders, maintained customer relations, handled complaints and adjustments for entire region.
  • Build customer relations and responds to customer needs Monitor expenditures to ensure compliance with approved budgetary constraints.

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15. New Clients

average Demand
Here's how New Clients is used in National Account Representative jobs:
  • Recognized as a leader in new clients acquisitions each month on a sales team of 10.
  • Designed and implemented new inside sales strategy focusing on acquiring new clients.
  • Solicit new clients and expand new business opportunities throughout the United States.
  • Negotiated new clients accounting for $150,000 in new annual business.
  • Communicate billing options and processes to new clients.
  • Prospected new clients and serviced existing accounts.
  • Lead in conversion of new clients to the Relius software system.

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16. Client Relationships

average Demand
Here's how Client Relationships is used in National Account Representative jobs:
  • Serviced existing clientele of more than 2,000 accounts while aggressively pursuing new client relationships.
  • Maintained client relationships with key personnel to enhance overall product sales.

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17. Annual Sales

average Demand
Here's how Annual Sales is used in National Account Representative jobs:
  • Coordinate production efforts to plan, schedule and ship folding cartons for corporate accounts totaling 8 million in annual sales.
  • Project Manager/Contract Administrator for 2.1 million dollars in annual sales for the automated doors for remodels & new construction nationwide.
  • Generated more than $10M in annual sales with launch of new products on behalf of clients in 2003.
  • Increased annual sales consistently by 12% by introducing new and existing product lines to customer base and prospects.
  • Presented annual sales forecast and cross functional plans to management for budgetary purposes.
  • Achieved all annual sales goals leading to promotion into a leadership role.
  • Received annual sales award for greatest increase in product placement.
  • Managed $20.5 million in annual sales revenue.
  • Augmented annual sales from $80 million to $105 million over 14 months, a 31.25% annual increase.
  • Total annual sales: $5,274,600 in bicycles, $2,053,000 in parts and accessories.
  • Increased Annual Sales Revenue by 75%.
  • Managed accounts generating [ ] in annual sales.

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18. Data Entry

average Demand
Here's how Data Entry is used in National Account Representative jobs:
  • Demonstrated solid administrative skills through accurate data entry, timely communication responses via phone and email with educators and management.
  • Responded to all monitoring, customer service, data entry, billing, technical/trouble-shooting issues as related to the alarm system.
  • Selected to assist with data entry and outbound/inbound calls in busy call center.
  • Performed data entry by keying orders into system.
  • Provided backup for data entry of orders.
  • Answered multi-line phones, data entry, filed, and supported general office duties.
  • Used Workflow manager to track and perform data entry of customer special orders.

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19. Healthcare

average Demand
Here's how Healthcare is used in National Account Representative jobs:
  • Managed New York and New Jersey District Patient and HealthCare Professional Education and Referral Program.
  • Responded to inquiries from medical providers, hospitals and other healthcare facilities regarding eligibility and claim status.
  • Maintained continuous communication with warehouse managers, third party administrators, injured employees and healthcare professionals.
  • Cultivated relationships at the senior executive level within healthcare facilities and systems.
  • Initiated successful venture into State and Local NE Government, Not-For Profit and Healthcare group with revenue sales above $20MM.
  • Receive and maintain record of all vendor contracts from National Healthcare & Education GPO customers and forward to appropriate department.
  • Submit pricing and contracts to executives and decision makers of large Retail, Restaurant, Industrial and Healthcare industries.
  • Managed and consistently grew a $3.5M territory in the large healthcare, hospitality, and food service markets.
  • Promote ethical respiratory products within an assigned healthcare market through the use of effective selling principles and techniques.
  • Lease agreements ranging from $140,000 to $10 million consisting of healthcare, manufacturing and Information Technology.
  • Serve as single point of in house contact for National Accounts, National Healthcare & Education GPO customers.
  • Conducted Sales training with Regional Xerox Offices on how to sell to Healthcare Accounts.
  • Increased product sales by gaining access to healthcare executives, influencing policies & procedures, and adding products to national formularies.
  • Worked closely with Grainger Government, Healthcare, Marketing, Regional, National, and Territory Managers to increase sales.

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20. Customer Accounts

average Demand
Here's how Customer Accounts is used in National Account Representative jobs:
  • Serviced national account/hotel customer accounts and their product orders and shipments.
  • Exceeded status quote by saving customer accounts, benefiting company as revenue increased approximately $50,000.00 quarterly.
  • Manage customer accounts and run reports for customers in territories lacking a local office.
  • Work in Sales and Customer Service handling large customer accounts.
  • Conducted training seminars for customer accounts in northeast region.
  • Manage national large customer accounts Support Sales Representatives with processing customer orders in coordination with warehouse.
  • Processed all accounts payables for customer accounts, assisted in reconciling each month.
  • Maintain and service customer accounts throughout the US and develop goodrelationships with contact people.

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21. EDI

average Demand
Here's how EDI is used in National Account Representative jobs:
  • Developed strategic marketing and media plans and public relations communications to increase product visibility.
  • Grow credit union membership by working directly with Utility companies throughout the United States to offer financial services to their employees.
  • Develop strategies to grow the number of Utility companies to join the credit union's form of membership.
  • Required to meet production plans by scheduling and delivering dynamic multimedia presentations in the high school market.
  • Make outbound calls to customers to obtain correct credit card information to process orders through completely.
  • Major Account sales position responsible for attaining and exceeding copier and digital product direct sale quotas.
  • Managed EDI systems to accept tenders and to track, trace and report progress of shipment.
  • Visit Sponsor Companies to present credit union products and services to employees and grow membership.
  • Issued basic credits for purchase orders containing defective or damaged products.
  • Assisted with new employee training as directed by immediate supervisor.
  • Design invitations, brochures and related media for events.
  • Key direct channel orders and manage credit card/leasing transactions.
  • Processed pricing quotes, merchandise returns and credits.
  • Proofread, edited, and approved final artwork.
  • Update blog and social media channels.
  • Account reconciling, adjustments & credits.
  • Analyze issues for immediate solutions.
  • Assisted Graphics Department by updating and editing brochure and poster artwork / text for Napa sales promotions.
  • Certified in voice, data, Internet access, dedicated services equipment, and enhanced telecom services.
  • traced loads and negotiated with carriers) Provided customer service to direct consumers and intermediaries

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22. CRM

average Demand
Here's how CRM is used in National Account Representative jobs:
  • Participated in a project team, which customized, tested and trained the department on a new CRM software application.
  • Utilized customer relationship management (CRM) system to input, track, quote and report territory sales data.
  • Utilized Customer Relationship Management (CRM) software tools to track lead progression and configure market share percentage.
  • Managed the integration of Hand Shake and CRM for streamlining outside sales department of 12 direct reports.
  • Develop and track project opportunities for ParexUSA through McGraw Hill and REED Connect CRM systems.
  • Utilize the Customer Resource Management (CRM) to document sales calls and store visits.
  • Guided approved customers through receiving their oil deliveries using their accounts in the CRM system.
  • Monitor and advise customer of product codes and availability using SAP and CRM technologies
  • Use of SalesForce CRM for tracking of contacts.
  • Gather and document competitor intelligence in the CRM.
  • Documented Goldmine tracker CRM and Excel.

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23. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in National Account Representative jobs:
  • Established relationships with key decision makers and match customers with the right solutions for their needs.
  • Developed strategies to penetrate National Accounts with the key decision makers at the National Account level.
  • Established relationships with key decision makers within major hospitals and health care systems.
  • Developed and maintained relationships with key decision makers to build sales Increased sales by 37% from the previous year.

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24. Outbound Calls

average Demand
Here's how Outbound Calls is used in National Account Representative jobs:
  • Monitor alarms, made outbound calls and took inbound calls, answer email.
  • Make outbound calls to customers and contacts with information pertaining to specific alarms.
  • Average 60+ outbound calls daily to generate more candidates, activity and referrals.
  • Provided customer service on inbound and outbound calls.
  • Maintained daily average of 87 outbound calls.
  • Handled inbound and outbound calls for insured policy holders who had questions in regards to specific and general policy information.

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25. Customer Relationships

average Demand
Here's how Customer Relationships is used in National Account Representative jobs:
  • Construct strong customer relationships; develop customer loyalty and mutually beneficial business partnerships.
  • Maintained customer relationships by constant e-mail and phone communication.
  • Qualified, established and maintained customer relationships.
  • Developed exceptional customer relationships built on integrity, trust, and solutions focus to garner client retention.
  • Maintained customer relationships with a diverse portfolio of services to meet their needs.
  • Secured 11 new Dealer and customer relationships in the first 24 months.
  • Developed lasting customer relationships and gained referrals..

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26. Special Projects

average Demand
Here's how Special Projects is used in National Account Representative jobs:
  • Provided training, facilitated service, resolved billing issues, conducted quality assurance audits and directed special projects.
  • Handled special projects involving mail outs and surveys to national account participant.
  • Participate in special projects and perform all other tasks as assigned.
  • Assigned to lead and manage special projects.
  • Assisted with special projects as needed.
  • Assist Field Quality Engineering in special projects and scrambles as requested Nissan Power of One award recipient.
  • Assist with "Special Projects" to ensure all accounts are monitored and documented appropriately.
  • Provide proper management of unbilled charges Participate in special projects as assigned or needed.

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27. Wal-Mart

average Demand
Here's how Wal-Mart is used in National Account Representative jobs:
  • Manage customer relations between vendors and Wal-Mart Corporate.
  • Achieved 60% market share and realized $7mm in potential lost sales at Wal-Mart through forecast analysis.
  • Provided daily support to National Retail accounts including Circuit City, Wal-Mart and Target.
  • Provided drug and alcohol testing results with Wal-Mart managers and Assistant Managers.
  • Serviced 24 Wal-Mart's and 2 Air Force bases in 3 states.
  • Led product launches, managed sales operations and analytics of internal and external customers, including Wal-Mart issues and trends inquiries.

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28. Order Entry

average Demand
Here's how Order Entry is used in National Account Representative jobs:
  • Increased efficiency, productivity and accuracy of order entry by devising new procedures.
  • Managed quarterly ship budget of 27 Million, involved order entry and tracking, expedites and return authorizations.
  • Modified and automated the departments order entry and distribution process which resulted in 20% time savings.
  • Handled all types of service issues, from order entry to billings and collections.
  • Helped test and implement the new TBS system in the Internal order entry group.
  • Trained company sales force on new order entry software at national sales conference.
  • Average order entry volume of 1,000 orders per month.
  • Implemented technology and expanded use of software features for efficient order entry, price coding and traceability.

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29. Sales Support

average Demand
Here's how Sales Support is used in National Account Representative jobs:
  • Collaborated with National Account Managers in researching customer product and sales support issues for national account customers.
  • Perform duties of dispatching, data entry, billing, customer complaints, sales, sales support & general office skills.
  • Provided sales support and in-store training for store personnel on subjects relating to merchandising, maintenance, and inventory management.
  • Provided sales support with signage and various marketing materials that were created and personalized for each location.
  • Managed four-person sales support team.
  • Conducted daily site visits toretail partner sales locations providing sales support and ongoing coaching.
  • Provide sales support for pre-existing customers, coordinating new equipment orders.

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30. New Product Development

low Demand
Here's how New Product Development is used in National Account Representative jobs:
  • Executed new product development strategies to support account growth initiatives for Macintosh systems.
  • Drive new product development from conceptual stage to implementation.

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31. High Volume

low Demand
Here's how High Volume is used in National Account Representative jobs:
  • Resolved high volumes of claims accurately and efficiently within state specific handling guidelines while ensuring customer satisfaction.
  • Managed a staff of 50+ credit managers, collectors, loan processors and clerical staff in a high volume office.
  • Increased territory sales through high volume of sales calls and customer referrals.
  • Handled high volume of incoming calls in a fast pace ACD environment.
  • Process orders for Verizon Communications team, a high volume account.
  • Processed orders in SAP for several high volume clients.
  • Responded in high volume situations to decrease workload Works within several different action plans and to followed to the letter

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32. Technical Support

low Demand
Here's how Technical Support is used in National Account Representative jobs:
  • Provided technical support for Point of Sale systems including QuickBooks Point of Sale, QuickBooks Pro, and Microsoft Office.
  • Provide technical support to Engineers, Architects, Authorities Having Jurisdiction
  • Provided sales and technical support for clients
  • Coordinated and scheduled virtual and onsite demonstrations with technical support.
  • Worked incoming technical support calls daily for 2,000+ users (Avg.

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33. Sales Presentations

low Demand
Here's how Sales Presentations is used in National Account Representative jobs:
  • Developed original sales presentations that were adopted by marketing and distributed to all National Account Representatives.
  • Conduct sales presentations including product education on features, benefits, and energy efficiency savings.
  • Created and delivered effective sales presentations and developed strong business cases to demonstrate cost benefits.
  • Designed and develop marketing slicks and website literature to enhance sales presentations.
  • Delivered sales presentations to key customers and customer groups to educate end users on the clinical benefits of AVD products.
  • Performed Power Point sales presentations Trained new sales employees Created and deployed new regional position Achieved $50-million in sales
  • Produced and executed sales presentations to big box medium and high level executives.
  • Delivered compelling sales presentations to both new and existing accounts.
  • Designed and led sales presentations.
  • Develop high impact sales presentations to persuade resellers to purchase new ideas for each franchise on a state-wide level.

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34. Service Calls

low Demand
Here's how Service Calls is used in National Account Representative jobs:
  • Communicated with vendors regarding scheduled maintenance and service calls, customer expectations and procedures and invoicing.
  • Answer all West region customer service calls as well as back up for overflow General Customer Service calls.
  • Managed and maintained sub-contracting accounts for hardware service calls outside of IBM in North America and Europe.
  • Managed all fire and life safety service calls and inspections for a million dollar national account.
  • Communicated with vendors to ensure that service calls were handled properly.
  • Dispatched and coordinated service calls directly to vendors.

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35. T-Mobile

low Demand
Here's how T-Mobile is used in National Account Representative jobs:
  • Represented T-Mobile at various account locations.
  • Visited several stores daily to ensure the in-store reps were up to date on all T-Mobile products and services.
  • Plan and host successful weekend events to increase overall partner kiosk revenue and T-Mobile sales.
  • Train store staff on T-Mobile products and services and how to position them against competition.
  • Trained National Retail staff on how to sell T-Mobile products and services.
  • Launched T-Mobile (formerly VoiceStream Wireless) to the Chicago market.
  • Sell current T-Mobile Products and Services within the Northwest Valley.
  • Answered customer's questions regarding T-Mobile offers.
  • Qualified clients on T-Mobile cellular service.

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36. Cold Calls

low Demand
Here's how Cold Calls is used in National Account Representative jobs:
  • Demonstrated pro-activeness and initiated contacts with dealerships to generate leads through both appointments and 'cold calls'.
  • Make cold calls to potential leads.

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37. C-Level

low Demand
Here's how C-Level is used in National Account Representative jobs:
  • Served as company liaison to C-Level executives at industry conventions and conferences.
  • Negotiate with C-Level officers and vice presidents for national equipment, and support contracts in excess of $5M
  • Prepared and presented report to C-level management showing cost benefit analysis - resulted in $1.5M order.
  • Created a sales and marketing presentation for hospital Boards and C-level administrators.
  • Presented enterprise-wide IT solutions such as VoIP to C-level executives.
  • Developed relationships with C-level contacts within local, major and national businesses.

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38. Sales Process

low Demand
Here's how Sales Process is used in National Account Representative jobs:
  • Communicated this with the energy specialists and energy managers and next step sales processes improved by over 200%
  • Organized and managed the sales process and implementation; attended and oversaw implementations until hand off.
  • Manage sales processes capitalizing on selling opportunities, client retention, & customer service.
  • Manage sales process from negotiations to closing for sales ranging from $20K -191K.
  • Coordinated Team Leaders and managed the sales process.
  • Conduct product demos to influence the sales process.
  • Developed training aids and provided monthly trainings on sales processes and techniques, products, system applications and VZW competitive advantage.

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39. Order Processing

low Demand
Here's how Order Processing is used in National Account Representative jobs:
  • Performed account maintenance, customer correspondence and order processing.
  • Gained computer proficiency through daily order processing
  • Supported the two largest customers through order processing, phone, fax and also direct contact with their corporate buyers.
  • Order Processing Data Entry Credit Memos Return Authorizations Freight Bill Audit Purchase Orders Special Order Research
  • Provide training and leadership to new hires on order processing system.
  • Handled Rental Quotes for GM/Ford Purchase Order processing

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40. Billing Questions

low Demand
Here's how Billing Questions is used in National Account Representative jobs:
  • Service existing policyholders by answering billing questions, explaining coverage, quoting policy changes etc.
  • Answered general technical and billing questions regarding customers' services and rate plans.

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41. Potential Customers

low Demand
Here's how Potential Customers is used in National Account Representative jobs:
  • Develop innovative packaging and problem solve for current and potential customers.
  • Identified potential customers based on industry's historical product usage.
  • Confer with potential customers regarding equipment needs.
  • Mapped out potential customers and competitors.
  • Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
  • Provide both oral and written presentations to potential customers outlining the equipment and services.
  • Coordinated the marketing and sales strategies for promoting UV curable products to potential customers.
  • Attracted potential customers by answering product and service questions.
  • Negotiate and close all contracts presented to potential customers.

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42. Conference Calls

low Demand
Here's how Conference Calls is used in National Account Representative jobs:
  • Participated in bi-monthly based conference calls that included other country wide Mart experts discussing various challenges and solutions facing internal systems.
  • Lead conference calls with clients, coordinating senior members of Calvert management team, investment team and legal team.
  • Attended vendor training, meetings, and conference calls as scheduled to improve skills and knowledge.
  • Conduct conference calls with internal staff and the customer to resolve customer concerns.
  • Attend weekly and bi-weekly conference calls with the customer and our Sales Channel.
  • Conducted weekly conference calls to track placements and team performance.

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43. Account Maintenance

low Demand
Here's how Account Maintenance is used in National Account Representative jobs:
  • Handled accounts receivable function including collections and account maintenance.
  • Show Acquisition- prospect of new business Account maintenance (Sales) Assisted CEO with administrative responsibilities Managed a staff of three
  • Handle all other aspects of national account maintenance to provide superior customer service to our larger clients.

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44. Costco

low Demand

45. SAM

low Demand
Here's how SAM is used in National Account Representative jobs:
  • Developed an alternative distribution plan for Samsung Plasma TV's commercial/signage market
  • Coordinate same-day deliveries and pickups for customers.
  • Worked with Finance on charge back issues from vendors, issued credit memos, ordered samples for buyers to review.
  • Managed all pager sales for National Retail accounts such as Staples, Best Buy and Sam's Club.
  • Increased item distribution by nearly 100% in one high-profile Sam's Club.
  • Managed vendors and inventory for 68 Sam's Clubs across 5 states.
  • Support website customers including Amazon.com, Sam's Club, and NextDayGourmet.com.
  • Handled all Expo Sample fulfillment program and coordinated with sales representatives.
  • Distributed promotional materials (Fliers, posters, samplers etc.)
  • Monitor order backlog for same day shipment.
  • Provide customers with product samples and catalogs.
  • Handled all orders and set up delivery for samples of product in generating new sales.

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46. Government Agencies

low Demand

47. Troubleshoot

low Demand
Here's how Troubleshoot is used in National Account Representative jobs:
  • Resolved account issues including ordering equipment, troubleshooting and reworking billing inquiries while establishing a strong relationship with the business customer.
  • Provided troubleshooting assistance for photocopiers and printers as requested.
  • Provided technical support, troubleshooting and account maintenance.
  • Pitched in with troubleshooting help to other departments: order entry, shipping & receiving, inventory, accounting.
  • Identify, troubleshoot, and escalate equipment issues as it relates to commercial alarm subscriber account.
  • Assisted internal and external customers with all parts ordering issues, concerns, complaints through troubleshooting.
  • Performed routine maintenance and troubleshooting of customer circuits or voice services.
  • Managed customers technical problems and gave troubleshooting advice to resolve common technical issues.
  • Use Troubleshoot customer requests for assistance as related to order status, placement and general inquire.

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48. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in National Account Representative jobs:
  • Submitted winning proposals, created effective Power Point presentations, and conducted contract negotiations with targeted corporate accounts.
  • Maintained productive relationships with vendors and suppliers; managed effective vendor contract negotiations through product pricing research.
  • Initiated sales proposals and participated in contract negotiations based on prospects business requirements.
  • Participated in pricing and contract negotiations.
  • Contract negotiations, data entry, legal notice entry.

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49. Retail Store

low Demand
Here's how Retail Store is used in National Account Representative jobs:
  • Initiated coordinated joint advertising campaigns with independent retail stores with marketing department, and record distribution companies.
  • Turned around product categories with strategic positioning in retail stores that grew overall volume +100%.
  • Managed Northern Chicago territory consisting of 28 retail stores.
  • Managed over 60 retail stores.

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50. Direct Sales

low Demand
Here's how Direct Sales is used in National Account Representative jobs:
  • Direct sales of UTY/Angelica apparel brand to key accounts in NC, parts of SC, and Tri-City, TN.
  • Managed a five person sales force responsible for generating revenue through direct sales, photographic distributors and dealer channels.
  • Designed and applied comprehensive, direct sales strategy to increase market share.
  • Direct sales of vascular surgical devices to hospitals and surgery centers.
  • Promoted from Lead Indirect Sales Representative after 6 months in position.
  • Conduct direct sales of cellular devices and services.

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20 Most Common Skill for a National Account Representative

Customer Service19%
Product Knowledge16.9%
New Accounts10.6%
Revenue Growth10.2%
Sales Goals5.7%
Sales Representatives5.2%
Customer Base3.3%
Business Development2.9%

Typical Skill-Sets Required For A National Account Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
14.5%
14.5%
2
2
Product Knowledge
Product Knowledge
12.9%
12.9%
3
3
New Accounts
New Accounts
8.1%
8.1%
4
4
Revenue Growth
Revenue Growth
7.8%
7.8%
5
5
Sales Goals
Sales Goals
4.3%
4.3%
6
6
Sales Representatives
Sales Representatives
4%
4%
7
7
Customer Base
Customer Base
2.5%
2.5%
8
8
Business Development
Business Development
2.2%
2.2%
9
9
Phone Calls
Phone Calls
2%
2%
10
10
Market Share
Market Share
2%
2%
11
11
Trade Shows
Trade Shows
1.9%
1.9%
12
12
Account Management
Account Management
1.9%
1.9%
13
13
Depot
Depot
1.8%
1.8%
14
14
Customer Relations
Customer Relations
1.8%
1.8%
15
15
New Clients
New Clients
1.6%
1.6%
16
16
Client Relationships
Client Relationships
1.5%
1.5%
17
17
Annual Sales
Annual Sales
1.5%
1.5%
18
18
Data Entry
Data Entry
1.4%
1.4%
19
19
Healthcare
Healthcare
1.4%
1.4%
20
20
Customer Accounts
Customer Accounts
1.2%
1.2%
21
21
EDI
EDI
1%
1%
22
22
CRM
CRM
1%
1%
23
23
Key Decision Makers
Key Decision Makers
1%
1%
24
24
Outbound Calls
Outbound Calls
1%
1%
25
25
Customer Relationships
Customer Relationships
1%
1%
26
26
Special Projects
Special Projects
1%
1%
27
27
Wal-Mart
Wal-Mart
1%
1%
28
28
Order Entry
Order Entry
1%
1%
29
29
Sales Support
Sales Support
0.9%
0.9%
30
30
New Product Development
New Product Development
0.9%
0.9%
31
31
High Volume
High Volume
0.9%
0.9%
32
32
Technical Support
Technical Support
0.9%
0.9%
33
33
Sales Presentations
Sales Presentations
0.9%
0.9%
34
34
Service Calls
Service Calls
0.8%
0.8%
35
35
T-Mobile
T-Mobile
0.8%
0.8%
36
36
Cold Calls
Cold Calls
0.8%
0.8%
37
37
C-Level
C-Level
0.8%
0.8%
38
38
Sales Process
Sales Process
0.8%
0.8%
39
39
Order Processing
Order Processing
0.8%
0.8%
40
40
Billing Questions
Billing Questions
0.7%
0.7%
41
41
Potential Customers
Potential Customers
0.7%
0.7%
42
42
Conference Calls
Conference Calls
0.7%
0.7%
43
43
Account Maintenance
Account Maintenance
0.7%
0.7%
44
44
Costco
Costco
0.6%
0.6%
45
45
SAM
SAM
0.6%
0.6%
46
46
Government Agencies
Government Agencies
0.6%
0.6%
47
47
Troubleshoot
Troubleshoot
0.5%
0.5%
48
48
Contract Negotiations
Contract Negotiations
0.5%
0.5%
49
49
Retail Store
Retail Store
0.5%
0.5%
50
50
Direct Sales
Direct Sales
0.5%
0.5%

81,205 National Account Representative Jobs

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