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Top 50 National Account Specialist Skills

Below we've compiled a list of the most important skills for a National Account Specialist. We ranked the top skills based on the percentage of National Account Specialist resumes they appeared on. For example, 6.7% of National Account Specialist resumes contained Customer Service as a skill. Let's find out what skills a National Account Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a National Account Specialist:

1. Customer Service

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high Demand
Here's how Customer Service is used in National Account Specialist jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Developed and conducted training classes for National Accounts Customer Service Representatives.
  • Recognized for providing superior customer service and flawless external client support.
  • Administered customer s accounts while providing excellent customer service.
  • Provided support within the Customer Service Department to ensure that excellent and prompt communication to internal and external clients is provided.
  • Reviewed all delinquent accounts and performed customer service related collection activities; spearhead next steps and follow-up action plans.
  • Followed through on customer needs and requests by providing excellent customer service and creative problem solving solutions.
  • Provide a high level of customer service to National Accounts Sales team as well as outside Stakeholders.
  • Provide customer service to all national account and field locations.
  • Handled escalated customer service issues for National and Corporate Accounts.
  • Verified mortgage fees on HUD sheet, Customer Service
  • Received first place award for Customer Service.
  • Resolved client-billing problems and rescued accounts receivable delinquency by applying good customer service in a timely manner.
  • Recommend Improvements in customer service and reporting procedures to prevent future complaints of similar nature.
  • Supported other customer service representatives.
  • Foster and develop positive customer relations by providing courteous, prompt and proactive customer service.
  • Developed high attention to detail, multi-task time management, and excellent customer service.
  • Received Customer Service of the Year Award in 2006 from largest Wholesale customer Maintained familiarity with new products and promotions.
  • Partnered with 5 National Account Sales Managers to provide pre and post sales customer service, training and implementation.

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1 Customer Service Jobs

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2. New Accounts

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high Demand
Here's how New Accounts is used in National Account Specialist jobs:
  • Collaborated with executives to penetrate new accounts, identify potential customers.
  • Recognized for development of new accounts and expansion of existing business.
  • Responded to inquiries and acquired new accounts with customers, manages accounts to insure business retention and gain more freight.
  • Set up new accounts in Northern California and determined a rate structure.
  • Prospected for new accounts via email and telephone, establishing new relationships.
  • Establish new accounts, discount rates and monitor or modify current contracts.
  • Secured new accounts within Colorado, Kansas, and Utah regions.
  • Increased sales volume for the company by adding new accounts.
  • Handled sales of new accounts and serviced existing accounts.

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3. Sales Goals

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high Demand
Here's how Sales Goals is used in National Account Specialist jobs:
  • Work directly with several department managers to assure proper product development and reach set sales goals.
  • Establish revenue increases and reach sales goals by creating mutually beneficial relationships and partnering with customers.
  • Achieved and at times exceeded quantitative and qualitative sales goals and brand building measures.
  • Maintained national reagent and capital equipment sales goals for blood gas product line.
  • Exceeded targeted sales goals by 100%.
  • Exceeded set sales goals for 7 years.

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4. Account Management

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high Demand
Here's how Account Management is used in National Account Specialist jobs:
  • Resolved escalations from members, employer group contacts, account management, inter-department management and implementation coordinators.
  • Pioneered and introduced internal processes to improve account management efficiency.
  • Served as primary contact for large business clients and was responsible for client services and account management.
  • Supported & trained field associates with questions regarding how to execute account management at the store level.
  • Assumed ownership of corporate account management and support throughout life cycle of account.
  • Executed all aspects of account management for Goodyear Commercial tires and retreads.

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1 Account Management Jobs

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5. Data Entry

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high Demand
Here's how Data Entry is used in National Account Specialist jobs:
  • Provided necessary national account administrative & data entry support.
  • Included accurate data entry; working knowledge of medical billing, reimbursement, and the national diagnostic and procedural coding systems.
  • Audit data on a regular basis and ensure data integrity; identify and correct data entry errors.
  • Administered and managed large updates to national accounts using the company s OccuSource data entry system.
  • Record completed data entry uploads and requests.
  • Processed checks for payment Entered data entry for month end deadline.

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6. Revenue Growth

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high Demand
Here's how Revenue Growth is used in National Account Specialist jobs:
  • Account Manager, Inside Sales Position primarily responsible for overall customer satisfaction and revenue growth for base of assigned National Accounts.

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7. Corporate Office

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high Demand
Here's how Corporate Office is used in National Account Specialist jobs:
  • Monitor inventory levels, track sales, and communicate relevant feedback to corporate office regarding accounts and competition.

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8. Client Relationships

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high Demand
Here's how Client Relationships is used in National Account Specialist jobs:
  • Established and nurtured client relationships to assist Human Resources professionals with the tools needed to manage their daily responsibilities.
  • Led multi-disciplinary Signature to Revenue committee responsible for developing and implementing strategies to maximize revenues from new client relationships.

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9. Sales Representatives

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high Demand
Here's how Sales Representatives is used in National Account Specialist jobs:
  • Mailed replacement parts to either stores representatives or sales representatives.
  • Ranked in Top 10 (of ~100 sales representatives) during nationwide Home for the Holidays competition.
  • Trained six (6) sales representatives for HealthCare Professional Sales Group.
  • Support Icom America's Railroad Sales Representatives throughout the US and Canada with all inquires.

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10. Special Projects

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high Demand
Here's how Special Projects is used in National Account Specialist jobs:
  • Assist with creatives on special projects including the design of invitations, awards, and account recognition gifts.
  • Complete any special projects, reports, etc, requested by management.
  • Assist with special projects including all phases of conversions and acquisitions.
  • Discussed and reviewed special projects with Sr. Management.
  • Assisted with related special projects, as required.
  • Handle special projects from management.
  • Complete "Special Projects" upon request.

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11. Customer Accounts

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high Demand
Here's how Customer Accounts is used in National Account Specialist jobs:
  • Position associated with high profile, national customer accounts that ship product via less than truckload carrier (LTL).
  • Partnered with sales managers to streamline the process of product ordering and delivery for national customer accounts.
  • Develop and implement Excel spreadsheet for month-end GL reports and customer accounts with billing issues.
  • Reconcile, complies batches and applies customers check to customer accounts and spreadsheets.
  • Worked closely with management, sales and financial personnel to maintain customer accounts.
  • Research and maintain integrity of customer accounts.
  • Performed billing and posting of customer accounts.
  • Monitor and administer over 40 customer accounts for this multi-million dollar company.
  • Generated reports to monitor customer accounts for monthly compliance requirements.

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12. Depot

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high Demand
Here's how Depot is used in National Account Specialist jobs:
  • Promoted to Home Depot Captain Role.
  • Boosted Home Depot market share from 25% in 2008 to 29% in 2009.
  • Devised national training programs for Home Depot and Lowes Home Improvement.

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13. Trade Shows

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high Demand
Here's how Trade Shows is used in National Account Specialist jobs:
  • Attended multiple trade shows for Specialty Contractors, Property Management, Construction and Heavy Highway markets.
  • Trade shows - Coordinate the show materials: Logistics, sample materials and literature materials.
  • Attended trade shows to develop new relationships while continuing to nurture old relationships.
  • Represented brand at national trade shows SURFACES, Mohawk Color Center, Shaw
  • Coordinated group demonstrations and trade shows including equipment and set up.
  • Plan, organize, and present at national trade shows.
  • Represented and promoted the organization at various trade shows.
  • Coordinate and execute trade shows and supplier/vendor meetings.
  • Managed and worked Government related trade shows that were not supported by Pelco's Trade Show group.

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14. Technical Support

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high Demand
Here's how Technical Support is used in National Account Specialist jobs:
  • Provided exceptional customer service and technical support for internal and external voice and data product customers.
  • Provide on-site technical support to OEM customers: Toshiba OR76, Philips Echelon OR105 and Hitachi OR105/122 magnets.
  • Perform sales and technical support to key national accounts, distributors, and OEM's.
  • Worked in Collection, Cancellation, Technical Support, Telesales, and equipment sales.
  • Administer business service developments for customer service, billing, and technical support.
  • Provided technical support by operating various types of online systems and platforms.

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15. Phone Calls

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16. External Customers

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Here's how External Customers is used in National Account Specialist jobs:
  • Generated, Organized and prepared data from business systems and presented to internal personnel and external customers to improve business processes.
  • Acquired broad product knowledge while reviewing product specifications and explaining technical concepts to internal and external customers.
  • Maintain effective professional oral and written communication to internal/external customers on the status of the account.
  • Provide operations and logistics support to both internal and external customers.
  • Act as the liaison between external customers, Sales and OCM headquarters.
  • Earned a reputation for providing premier service for both internal and external customers using onsite visits to achieve business objectives.
  • ensured operational excellence by supporting both internal and external customers.

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17. Order Entry

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average Demand
Here's how Order Entry is used in National Account Specialist jobs:
  • Provided order entry, quotations, standard pricing, coordinate lead time and shipping, and specialized applications.
  • Manage all aspects of National Accounts including pricing contracts, quotations and order entry.

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18. Outbound Calls

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average Demand
Here's how Outbound Calls is used in National Account Specialist jobs:
  • Receive inbound and make outbound calls to ensure proper payments are made and that sufficient documentation is received.
  • Make and take Inbound and Outbound calls to Pharmacies, Distribution Centers and Drivers.
  • Make outbound calls to dispatchers and rental counters; working to find efficient solutions in various situations.

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19. Annual Sales

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average Demand
Here's how Annual Sales is used in National Account Specialist jobs:
  • Managed a territory consisting of Lowe's, Home Depot, and JC Penney stores worth $2.5M in annual sales.
  • Recognized by management at annual sales meeting for exceeding annual sales quota.
  • Supported NA team and customers worth over $414M in annual sales.
  • Expanded business to $2M annual sales with just 5 clients.
  • Achieved 107% of annual sales quota.
  • Key Achievements Sold products to 21 new companies, worth over $3.3 million in annual sales.

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20. EDI

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average Demand
Here's how EDI is used in National Account Specialist jobs:
  • Coordinate and schedule interviews with individuals, families and Medicaid Service Coordinators.
  • Provided informative legal and medical assistance to the asylum seekers.
  • Process credits and Return Material Authorizations.
  • Manage billings to include: communicate and solve issues for bills in error; setup customers for billing EDI and EIP.
  • Provide direct interface to customers of the National, Consolidated Major Accounts, and Small to Medium Business Programs.
  • Co-edited the rules of competition and judge s materials, which included a bench memo.
  • Code and enter credits/debits from stores into the AR/AP side of accounts.
  • Led nation in total sales for Roland DM-80 digital editing workstation.
  • Processed Check by Phone and Credit Card Payments with P2K software.
  • Implemented training courses for new recruits - speeding profitability.
  • Post cash receipts and credit cards for all locations.
  • Resolve and research any problems on any credits/debits invoices.
  • Monitor and reconcile EDI billed to eliminate billing discrepancies.
  • Analyze credit reports on businesses and prospective customers.
  • Received an Extra Miler award and two What It Takes To Do The Job Right Awards (WITTDTJR) MEDICAL EXPERIENCE
  • Maintained credit balance in 60+<$850,000 and $0 in 120+.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Mixed medications in a CAI, Grifill and table top for immediate use of different IV medications.
  • Provide customers with assistance in processing, verifying, trouble shooting and expediting POs.
  • Maintain customer files up to date, issue credits and RMAs.

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21. RFP

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average Demand
Here's how RFP is used in National Account Specialist jobs:
  • Managed a portfolio of accounts end to end RFP program execution inclusive of pricing, contracting, process and technology solutions.
  • Cultivated productive long-term relationships with all assigned accounts, and managed all reporting and presentation needs for RFP's.
  • Created, maintained and updated RFP and RFI national account informational databases.
  • Responded to all RFP, RFI and BPA product line requests.
  • Completed quarterly Request for Proposals (RFPs) for national account firms.

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22. CRM

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average Demand
Here's how CRM is used in National Account Specialist jobs:
  • Oversee and coordinate integration projects with over 35 proprietary CRM and Lead Management Systems.
  • Worked with SharePoint, CRM database and Salesforce.
  • Experienced in Nxtrend & SAP Order Entry, Shipment creation, Billing, Idoc/CRM order error correction.

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23. Business Development

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Here's how Business Development is used in National Account Specialist jobs:
  • Maintain clear understanding of client objectives and organizational structure within Business Development.
  • Travel nationwide was necessary for closings and business development.
  • Serve as a direct point of contact between corporate clients and business development team.

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24. Powerpoint

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average Demand
Here's how Powerpoint is used in National Account Specialist jobs:
  • Produced Excel and PowerPoint reports.
  • Provided and presented rate analysis and cost saving suggestions to corporate customers using Word, Excel and Powerpoint.
  • Provided Customer Service for 50 Corporate Vendors Proficient in Microsoft Word Excel, PowerPoint and Salesforce

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25. Market Share

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average Demand
Here's how Market Share is used in National Account Specialist jobs:
  • Conducted trainings designed to market the brand name and educate associates in order to increase overall sales and gain market share.
  • Provided detailed product training to retail sales teams to drive future sales, market share and profits.
  • Help develop promotional and incentive programs for key accounts: example Market Share and Tradeshows.
  • Maintained 47% market share in Lowes.

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26. Service Calls

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Here's how Service Calls is used in National Account Specialist jobs:
  • Process inbound and outbound customer service calls and nationwide salvage claims including facilitating communication via interpretation center.
  • Worked on organizing both client's service calls and installs through a spreadsheet to make certain everything is completed on time.
  • Handled inbound customer service calls providing World Class Call Quality.

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27. Customer Complaints

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Here's how Customer Complaints is used in National Account Specialist jobs:
  • Investigated and analyzed customer complaints to identify and resolve issues.
  • Reduced customer complaints by investigation and fixing any process errors.
  • Experienced in resolving internal and external customer complaints.
  • Initiated detailed tracking and reporting of customer complaints, which resulted in the overhaul and launch of improved production processes.
  • Handle customer complaints/concerns, assuring the best outcome for the customer.
  • Follow up on customer complaints and resolving issues.
  • Handled all customer complaints in a timely manner to resolve any and all issues.

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28. Billing Questions

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average Demand
Here's how Billing Questions is used in National Account Specialist jobs:
  • Answer questions with regard to available coverage, billing questions and troubleshoot network restrictions as they arise.

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29. High Volume

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Here's how High Volume is used in National Account Specialist jobs:
  • Sell high volume production printing equipment to major account and commercial print customers along with associated print controllers and software.
  • Fielded a high volume of calls daily, while maintaining a strict adherence company policies and procedures.
  • Managed a 30-client portfolio of high volume, high dollar accounts in a very fast paced environment.
  • Coordinate sales activity for high volume products with branch major account team.
  • Administered a high volume of inbound EDI orders for quality and timeliness.

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30. Monthly Reports

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low Demand
Here's how Monthly Reports is used in National Account Specialist jobs:
  • Designate parameters to generate weekly and monthly reports.
  • Drive Monthly Business Performance Management Process - Monthly reports are generated on the fourth- sixth working days of each month.
  • Compiled data and prepared monthly reports and statements.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Processed $5 Million receivables monthly Distributed monies to 90+ BFI districts Reported monthly reports to in-house CPA

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31. Conference Calls

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low Demand
Here's how Conference Calls is used in National Account Specialist jobs:
  • Attend and present information during customer/internal conference calls.
  • Coordinated and lead monthly team meetings and attended necessary conference calls for key accounts.
  • Interacted on department conference calls and meetings regarding future plans and goals.

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32. Internal Departments

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low Demand
Here's how Internal Departments is used in National Account Specialist jobs:
  • Interfaced with all internal departments for ordering, installation, and billing for all equipment.
  • Processed account maintenance requests received from various internal departments ie .customer service, accounts receivable, local market centers etc.

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33. Customer Requirements

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low Demand
Here's how Customer Requirements is used in National Account Specialist jobs:
  • Assist with the implementation process of services and systems both internally and externally as needed based on individual customer requirements.
  • Worked with customer requirements and expectations to ensure billing compliance.
  • Consulted with the AT & T project managers to ensure that all customer requirements were met or exceeded.

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34. New Clients

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low Demand
Here's how New Clients is used in National Account Specialist jobs:
  • Served as the single point of contact primarily for new clients during service turn-up and provide support for desired service configuration.
  • Processed sales calls and dispatched marketing proposals to arrange leases for new clients.

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35. Product Information

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low Demand
Here's how Product Information is used in National Account Specialist jobs:
  • Administered warranty, resolved high level Trade Partner concerns, provided technical product information, identified product trends and service issues.
  • Resolved technical problems, service installations, account charges and providing product information.

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36. Wal-Mart

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low Demand
Here's how Wal-Mart is used in National Account Specialist jobs:
  • Trouble shooting local phone service for large Fortune 500 Companies (ex: AT&T, Wal-Mart etc ).

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37. Key Decision Makers

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low Demand

38. Retail Accounts

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low Demand
Here's how Retail Accounts is used in National Account Specialist jobs:
  • Handle all aspects of sales to retail accounts in a given territory.
  • Promoted to manage the order-to-revenue process for national wholesale and retail accounts.
  • Handle scheduling of merchandisers, ensuring proper service of retail accounts.
  • Developed and maintained key reports for all retail accounts.

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39. Training Programs

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low Demand
Here's how Training Programs is used in National Account Specialist jobs:
  • Designed training programs for Kodak's National Sales Force and Marketing Managers.
  • Developed and implemented sales training programs to increase sales nationwide.

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40. Sales Support

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low Demand
Here's how Sales Support is used in National Account Specialist jobs:
  • Partner with the National Account Managers and assist with sales support, contract negotiations, implementation of services and commission reports.
  • Provided indirect dealer training, marketing, event planning and side by side sales support for current dealer channel.
  • Assisted Directors and Advertising Sales Managers in planning, developing, and implementing sales support functions.
  • Collaborated with National Account Manager in the enhancement of sales support to 10 Fortune 500 Companies.
  • Provided after sales support to the end consumer.

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41. Internal Customers

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low Demand
Here's how Internal Customers is used in National Account Specialist jobs:
  • Answered calls, emails and faxes from external and internal customers.
  • Communicate with First American Trust Bank, SMS/Trust32 reconcilers, and internal customers.

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42. Hvac

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low Demand
Here's how Hvac is used in National Account Specialist jobs:
  • Hired, because of my background and experience with HVAC and service industries.
  • Make sure HVAC inspections are done accurately and in a timely manner.

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43. Monthly Basis

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Here's how Monthly Basis is used in National Account Specialist jobs:
  • Supported 110 stores by conducting product trainings and consistently visiting on a monthly basis.

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44. C-Level

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low Demand
Here's how C-Level is used in National Account Specialist jobs:
  • Develop new business relationships with C-level decision makers.
  • Presented and negotiated multimillion dollar contract agreements with C-level customers.

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45. Customer Relationships

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low Demand
Here's how Customer Relationships is used in National Account Specialist jobs:
  • Hired to train and sell while working with a team of 10+ individuals in customer relationships.

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46. Process Improvement

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low Demand
Here's how Process Improvement is used in National Account Specialist jobs:
  • Implemented process improvements and maintained centralized contract system for originals and scanned documents to enhance collaboration and compliance.
  • Develop process improvements for data management activities.
  • Implemented e-stationery system for client that achieved both cost savings and process improvement.
  • Implemented 15 process improvements, enhancing customer experience and saving revenue.

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47. Corporate Customers

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low Demand
Here's how Corporate Customers is used in National Account Specialist jobs:
  • Point of contact for corporate customers and field sales on assigned accounts.

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48. Customer Expectations

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Here's how Customer Expectations is used in National Account Specialist jobs:
  • Communicated regularly with marketing, clinical oncology managers, medical affairs, team members to optimize company resources and achieve customer expectations
  • Launch processes/systems to ensure meeting customer expectations.
  • Provide short and long term customer support and management to ensure customer expectations are met.
  • Processed purchase orders received through Electronic Data Interchange (EDI) to meet customer expectations.

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49. Insurance Companies

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low Demand
Here's how Insurance Companies is used in National Account Specialist jobs:
  • Act as liaison to process claims while collecting data from claimants and insurance companies.
  • Processed National accounts for Farmers, Furniture Medic and State Farm Insurance Companies.

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50. DSO

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low Demand
Here's how DSO is used in National Account Specialist jobs:
  • Prepare analytical reports bi-weekly to track trends based on DSO.

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National Account Specialist Jobs

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20 Most Common Skills For A National Account Specialist

Customer Service

10.7%

New Accounts

10.1%

Sales Goals

9.0%

Account Management

6.3%

Data Entry

5.9%

Revenue Growth

5.3%

Corporate Office

5.0%

Client Relationships

4.8%

Sales Representatives

4.2%

Special Projects

3.8%

Customer Accounts

3.8%

Depot

3.8%

Trade Shows

3.8%

Technical Support

3.6%

Phone Calls

3.6%

External Customers

3.4%

Order Entry

3.2%

Outbound Calls

3.2%

Annual Sales

3.2%

EDI

3.1%
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Typical Skill-Sets Required For A National Account Specialist

Rank Skill
1 Customer Service 6.7%
2 New Accounts 6.4%
3 Sales Goals 5.7%
4 Account Management 4.0%
5 Data Entry 3.7%
6 Revenue Growth 3.4%
7 Corporate Office 3.1%
8 Client Relationships 3.0%
9 Sales Representatives 2.7%
10 Special Projects 2.4%
11 Customer Accounts 2.4%
12 Depot 2.4%
13 Trade Shows 2.4%
14 Technical Support 2.3%
15 Phone Calls 2.3%
16 External Customers 2.2%
17 Order Entry 2.0%
18 Outbound Calls 2.0%
19 Annual Sales 2.0%
20 EDI 1.9%
21 RFP 1.9%
22 CRM 1.8%
23 Business Development 1.8%
24 Powerpoint 1.7%
25 Market Share 1.6%
26 Service Calls 1.6%
27 Customer Complaints 1.6%
28 Billing Questions 1.6%
29 High Volume 1.6%
30 Monthly Reports 1.4%
31 Conference Calls 1.4%
32 Internal Departments 1.4%
33 Customer Requirements 1.3%
34 New Clients 1.3%
35 Product Information 1.3%
36 Wal-Mart 1.2%
37 Key Decision Makers 1.0%
38 Retail Accounts 1.0%
39 Training Programs 1.0%
40 Sales Support 1.0%
41 Internal Customers 1.0%
42 Hvac 0.8%
43 Monthly Basis 0.8%
44 C-Level 0.8%
45 Customer Relationships 0.8%
46 Process Improvement 0.8%
47 Corporate Customers 0.8%
48 Customer Expectations 0.8%
49 Insurance Companies 0.8%
50 DSO 0.7%
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