Customer Service Representative jobs at National Dentex - 6166 jobs

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job is typically 8-weeks length in assignment. This job is considered a leader in the provision of patient care utilizing the Nursing Process within the framework of the Nurse Practice Act, ANA Code for Nurses and Scope & Standards of Practice. The RN effectively delegates, directs and assists licensed and ancillary team members; assumes accountability for quality patient outcomes; exhibits sensitivity to cultural, ethnic and religious diversity in all interactions; maintains involvement in activities aimed toward the achievement of unit and the department's strategic goals and objectives and demonstrates professional responsibility and accountability for his/her own practice and supports the company's philosophy of nursing. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - Graduate of an accredited school of nursing. Preferred - Bachelor's degree in nursing. Work Experience Required - 1 year of experience as a Registered Nurse. Certifications Required - Current RN License in the state of practice Current Basic Life Support (BLS) certification from the American Heart Association Current Advanced Cardiovascular Life Support (ACLS) certification from the American Heart Association Crisis Prevention Intervention (CPI) certification (within 30 days of hire) Preferred - Certification in clinical specialty area Knowledge Skills and Abilities (KSAs) * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Proficiency in using computers, software, and web-based applications. * Demonstrated good judgement. * Strong interpersonal skills. Job Duties * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Effectively uses the Nursing Process in the delivery of patient care. * Assesses learning needs and implement teaching strategies appropriate for the diverse needs of the patient, family and other groups or disciplines. * Communicates, delegates and manages nursing team resources (human and fiscal) properly and serves as a leader and partner on the Interdisciplinary Team. * Utilizes data, information and knowledge to evaluate and promote change in order to achieve optimal outcomes. * Embraces concepts and behaviors that enhance customer satisfaction and employee morale and improvement in the profession of nursing. * Performs other related duties as assigned. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* (mailto:*******************) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* (mailto:*******************) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Job Title: Patient Financial Rep Senior Shift: 9am to 5pm Monday to Friday Schedule: 5 days a week - 40 hours Roles and Responsibilities: Experience working within a multi-facility hospital business office environment. Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms. Meets expectations of the applicable One Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Performs Revenue Cycle functions in a manner that meets or exceeds key performance metrics. Ensures PFS departmental quality and productivity standards are met. Collects and provides patient and payor information to facilitate account resolution. Responds to all types of account inquiries through written, verbal. The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to ensure account resolution and reconciliation of outstanding balances for patient accounts.

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* (mailto:*******************) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels. Key Responsibilities Respond to customer inquiries via phone, email, chat, or messaging platform. Provide accurate information about products, services, policies, and procedures. Resolve customer issues efficiently while maintaining professionalism and empathy. Document all customer interactions in the CRM system. Process orders, returns, refunds, and account updates as needed. Escalate complex issues to the appropriate department or supervisor. Meet performance metrics such as response time, customer satisfaction, and quality standards. Stay informed about product updates, feature changes, and company policies. Contribute to a positive team environment and suggest process improvements. Qualifications High school diploma or equivalent (Associates or Bachelors degree a plus). Prior customer service experience preferred (call center, retail, hospitality, or similar). Strong written and verbal communication skills. Ability to work independently in a remote environment with minimal supervision. Comfortable using customer support software, CRM systems, and communication tools. Strong problem-solving and multitasking abilities. Reliable high-speed internet and a quiet workspace. Key Skills Customer service & communication Active listening Conflict resolution Multitasking & time management Tech-savviness Attention to detail Empathy & patience Work Environment 100% remote position Flexible or set schedule depending on role Requires consistent internet connection and adequate home office setup Benefits (Optional Section) Health, dental, and vision insurance Paid time off & holidays Retirement savings plan Performance bonuses Remote work stipend Preferred qualifications: Legally authorized to work in the United States 18 years or older

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday-Friday, 7:30 am -5:30 pm. Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday-Thursday 7:30am-6:00pm Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday-Thursday 7:30-6:00 Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed IND2

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 8AM-5PM Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: M-F 8am-5pm Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN 10am-10pm Every Other Weekend The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. 1-2 years of previous working knowledge of basic medical terminology * A typing test is required. * Excellent communication skills in a high-volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. Must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, read, write, speak and spell in English and speak with proper and professional grammar * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 80 and 100 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for multiple step emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas systems for Kalamazoo. * Responds to all emergency situations, Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed

Job DescriptionDescriptionTo support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission! Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday - Friday, 40 hours weekly-Hours vary depending on clinic needs. As a Customer Relations Specialist (Float), you'll be the welcoming face of Compass Health Network-greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you'll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it's needed most. Flexibility is key, as schedules may vary based on clinic needs. This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care-one interaction at a time. Key Responsibilities Greet clients with warmth and professionalism upon arrival Manage check-in/check-out processes, appointment confirmations, and daily schedules Verify and update insurance and demographic information at each visit Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms Answer phones courteously and route calls/messages appropriately Monitor lobby and waiting area to ensure a welcoming and timely experience Balance daily cash collections and submit to designated supervisor Disperse incoming mail and ensure the front-desk area is clean and organized Collaborate with clinical and office staff to support smooth clinic operations Travel to multiple Compass Health clinic sites in the region as assigned Maintain regular attendance and flexibility to accommodate changing schedules Maintain confidentiality and comply with HIPAA and organizational policies Requirements, Skills, Knowledge and Expertise• High School/GED preferred Work Experience / Training / Additional Requirements: • At least one year of customer service experience required • A valid driver's license and agency-established minimum automobile coverage required You'll Be A Great Fit for This Role if You: Love being the first point of contact and creating a positive first impression Are comfortable working in fast-paced, people-focused environments Stay organized and calm while juggling phones, appointments, and walk-ins Enjoy variety in your schedule and are willing to travel to different office locations Can learn multiple systems and procedures across different types of care Communicate clearly and respectfully with clients, families, and team members IND2

Job DescriptionDescriptionTo support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission! Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday - Friday, 40 hours weekly As a Customer Relations Specialist (Float), you'll be the welcoming face of Compass Health Network-greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you'll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it's needed most. Flexibility is key, as schedules may vary based on clinic needs. This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care-one interaction at a time. Key Responsibilities Greet clients with warmth and professionalism upon arrival Manage check-in/check-out processes, appointment confirmations, and daily schedules Verify and update insurance and demographic information at each visit Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms Answer phones courteously and route calls/messages appropriately Monitor lobby and waiting area to ensure a welcoming and timely experience Balance daily cash collections and submit to designated supervisor Disperse incoming mail and ensure the front-desk area is clean and organized Collaborate with clinical and office staff to support smooth clinic operations Travel to multiple Compass Health clinic sites in the region as assigned Maintain regular attendance and flexibility to accommodate changing schedules Maintain confidentiality and comply with HIPAA and organizational policies Requirements, Skills, Knowledge and Expertise• High School/GED preferred Work Experience / Training / Additional Requirements: • At least one year of customer service experience required • A valid driver's license and agency-established minimum automobile coverage required You'll Be A Great Fit for This Role if You: Love being the first point of contact and creating a positive first impression Are comfortable working in fast-paced, people-focused environments Stay organized and calm while juggling phones, appointments, and walk-ins Enjoy variety in your schedule and are willing to travel to different office locations Can learn multiple systems and procedures across different types of care Communicate clearly and respectfully with clients, families, and team members IND2 *Retention bonuses paid as per bonus policy; exclusions may apply.

Full-time Description Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available WORK LOCATION(S): Newburgh, NY STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. Makes appointments for new and existing patients using the practice management system template. Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. Provides back-up support for patient registration as requested by management. Attends monthly departmental meetings. Handles other duties as assigned. Requirements Bilingual: Fluent in Spanish High School Diploma or High School Equivalency Diploma For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks. Salary Description $17.00

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! * Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. * Makes appointments for new and existing patients using the practice management system template. * Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. * Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. * Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. * Provides back-up support for patient registration as requested by management. * Attends monthly departmental meetings. * Handles other duties as assigned. Requirements * Bilingual: Fluent in Spanish * High School Diploma or High School Equivalency Diploma * For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.

In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu. Education Some additional training beyond high school, but less than an Associates Degree. Certification, Registration & Licensure None required. Experience Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment required. Strong communication skills and the ability to use an automated call distribution system highly preferred. Responsibilities Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and requisitions. Provides customer service to patients. Answers incoming phone calls. Delivers patient nourishments. Actively attends departmental meetings. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, and walk. The employee is occasionally required to climb, smell, squat, stand, and taste. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, nonweather related heat or cold, and slippery surfaces. The noise level in the work environment is usually moderate.