Quality Assurance Manager jobs at National Lutheran Communities & Services

The Compounding Quality Assurance Specialist reports to the Assistant Director Pharmacy Compounding Services and is responsible supporting the pharmacies in the Johns Hopkins Health System with compounding compliance. This individual will positively affect patient care by participating in quality assurance, regulatory compliance, facilities/equipment maintenance, staff education/training, and applicable documentation. Shift: Full Time (40 hours)- This position is approved for some remote work. Day Shift 8:00am - 4:30pm Weekends may be required Education: * Requires a high school diploma or equivalent * College degree preferred Licensure/Certification: * Current Maryland Board of Pharmacy Registration required. * PTCB pharmacy technician certification required. * Advanced certifications such as PTCB Compounded Sterile Preparation (CSPT) and/or ASHP Compounded Sterile Preparations Certificate preferred. * JHH Intravenous (IV) Certification (includes aseptic technique and hazardous substance handling) within 90 days of hire. Required Work Experience: * Minimum 2 years of experience in the preparation of nonsterile and sterile compounding * Hospital pharmacy, pharmacy infusion service, or 503B experience preferred. * Advance training in compounding, microbiology, or laboratory experience desired. Knowledge, Skills and Abilities: * Comprehensive understanding of inpatient and ambulatory pharmacy operations, procedures, and equipment * Knowledge of pharmacy terminology, metric system weights/measures, and compounding practices * Thorough understanding of hazardous drug handling requirements * Strong attention to detail * Ability to independently complete and lead projects * Understanding and application of aseptic technique, and extensive knowledge in compounding standards USP , and preferred * Analytical ability to recognize and solve problems in assigned areas * Excellent prioritization, customer service skills and the ability to exercise initiative and judgment * Interpersonal skills necessary to obtain, verify and exchange information with third party vendors, supply chain, pharmacy, facilities, environmental care services, and hospital epidemiology and infection control * Proficient written and verbal communication with proven ability to work effectively with others * Aptitude to serve as a role model for compounding personnel * Methodical ability to maintain records * Proficiency to type a minimum of 40 words per minute * Proficient computer skills with demonstrated analytical experience and data retrieval is preferred * Ability to utilize presentation programs, word processing, spreadsheet software, and/or graphics applications is highly desired The Compounding Quality Assurance Specialist will: * Conduct routine pharmacy audits and employee obeservations for JHH/JHHS to evaluate aseptic technique and compliance with procedures * Actively participate in the JHHS USP Committee, contributing to projects and supporting follow up * Develop and deliver JHH/JHHS training as needed to support regulatory and operational standards * Support sites with compounding or USP-related questions * Administer aseptic competencies/media fill test for select employees * Schedule and coordinate JHH equipment maintenance annually * Provide support to the cleanroom certifier as needed for JHH monthly sampling and certifications * Manage centralized coordination and purchasing of media fill supplies to support JHH employee aseptic competency assessments * Coordinate with vendors for JHH compounding needs, including scheduling of hazardous drug wipe sampling * Maintain and update JHH spreadsheet of microbiology results of monthy sampling in compounding areas Salary Range: Minimum $23.00/hour - Maximum $37.97/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Your Job: Job Purpose: The Director Clinical / Quality Management is responsible for conducting assessments of medical STAFFnd hospital clinical outcomes, identifying opportunities for improved patient safety, clinical quality, operation performance, and facilitating processes to prioritize and act upon improvement priorities. The Director Clinical / Quality Management will incorporate the clinical and operational benchmarking systems, patient safety program, regulatory organizations' quality / patient safety requirements, and Joint Commission readiness in the assessment, prioritization, and improvement initiatives. The Director Clinical / Quality Management is responsible for communicating and reporting medical STAFFnd hospital performance related to quality, clinical outcomes and patient safety to the medical staff, hospital staff, and administration. The Director is responsible for assuring that data required for submission to meet regulatory requirements is valid, reliable, accurate, and timely. The Director will be responsible for coordinating efforts to maintain organizational compliance with Joint Commission standards related to medical staff, performance improvement, and national patient safety goals. Knowledge and Experience Required: Related Work Experience: Minimum five (5) years work experience in health care quality management, quality improvement, clinical outcomes, or hospital performance improvement Education: BA / BS degree required Licenses and/or Certifications Required: Certified Professional in Health Care Quality - CPHQ and/or CPPS Certified Risk Management, or Infection Control Licenses and/or Certifications Preferred: If basic education relates to a licensed health profession, then license must be current Job Responsibilities: Coach, mentor, and develop staff: Establish, in conjunction with MHS values, policies, ethics, and departmental operating guidelines; Establish and communicate department goals and accomplishments, incorporation individual and team efforts in formal and informal feedback and recognition programs; Create an atmosphere of collaboration within the department and organization. Coordinate and/or assist with the implementation of programs to improve patient safety: Analyze occurrence reports, near miss reports, sentinel events reviews and failure mode effects analysis to identify areas of actual/potential of patient safety hazards; Uses reports from other sources for organizational application and adoption of patient safety practices (e.g. Web M&M, ISMP, Joint Commission, Leapfrog, National Quality Forum, Institute for Healthcare Improvement); Facilitates organizational prioritization of patient safety initiatives; Coordinates organizational adoption of national patient safety goals. Facilitate / co-lead clinical improvement teams, fostering identification of needed improvements and integration with interdisciplinary teams as needed: Develop education and development program to assist managers, directors, supervisor, staff, and physicians to effectively respond to identified improvements required; Directs, manages, and maintains the medical staff peer review process of medical staff members on a current basis and reports medical staff issues as required. Integrate benchmarking, hospital quality initiatives, medical management, patient safety and JCAHO preparation with medical STAFFnd hospital quality initiatives: Educate medical STAFFnd hospital staff regarding performance improvement processes/initiatives; Anticipate and integrate quality measures, which may be publicly reported or will tie to pay for performance for the hospital or medical staff, into ongoing assessment and improvement activities; Assure timely and accurate data collection to meet requirements for state, federal, other initiatives (e.g. Hospital Quality Initiatives); Develop a systematic approach to use of benchmark data by the medical STAFFnd hospital staff which will result in and support prioritization of needed improvement activities; Assure that prioritized performance improvement initiatives are supported by appropriate structure, charters, methodologies, accountability and feedback mechanisms; Evaluate effectiveness of performance improvement efforts; Revise performance improvement methods to achieve targeted results. Maintain current knowledge of federal, state, hospital and Joint Commission standards related to quality, clinical outcomes, and patient safety: Coordinate and/or assist with policy/guidelines development to assure compliance with external regulations; Coordinate and/or assist with required reporting of patient care-related incidents to the Texas Department of State Health Services; Coordinate responses to Texas Department of State Health Services, Centers for Medicare/Medicaid Services, and/or Joint Commission requests for data, on-site reviews, and action plans to correct deficiencies; Submit required follow-up reports to Joint Commission, state and federal agencies. Maintain fiscal responsibility for departmental operations: Direct the development, implementation and evaluation of the department budget; Establish processes for orientation, ongoing development, and competency verification of personnel. Maintain organizational compliance with Joint Commission standards related to medical staff, infection control/prevention, and performance improvement functions and national patient safety goals. Assist with organizational survey readiness activities: Conduct ongoing readiness assessment using the “periodic performance report“ (PPR) tools and other aides provided by Joint Commission, MHS JCAHO readiness activities, for performance improvement, infection control, and national patient safety goals; Provide education, coaching etc to help medical and hospital staff meet medical staff, performance improvement, infection control, and national patient safety goal standards; Support tracer surveys, department-based mini-surveys, mock surveys. Support may be evident through participating in, leading, or coordinating any of the above; Assist in coordinating Joint Commission surveys; Coordinate the organization's response to Joint Commission survey findings. Optimize the medical staff's quality program. Use performance improvement processes to assure ongoing evaluation and improvement of medical care through peer review, departmental goal setting, and benchmark data: Assure annual adoption of medical staff department peer review case selection criteria, rates for ongoing tracking and “rate”-related trigger points for further review, and rules requiring adherence by the medical staff; Use benchmarking data, adherence to evidenced base practices, trending of medical staff performance, to identify opportunities for improving medical staff performance; Implement and use physician profiling to assist individual physicians and medical staff departments to recognize or improve performance; Conduct timely mortality and special event screening and peer review; Provide timely and accurate data related to medical staff performance to each medical staff department; Provide timely and accurate data related to individual medical staff members when certain volume parameters have been met; Provide data to support medical staff credentialing/reappointment processes; Develop and maintain medical staff department performance reports; Conduct annual reviews of each medical staff department's performance; Coordinate the Medical Staff Quality Council activities. Methodist Dallas Medical Center is one of North Texas' best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: Magnet -designated hospital 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Join VHC Health, a nationally recognized, 453-bed teaching hospital and Magnet facility ranked among Newsweek's 2025 World's Best Hospitals and U.S. News & World Report's Best Hospitals , as our next Director of Quality and Patient Safety. In this vital leadership role, you'll guide systemwide initiatives that drive clinical excellence, regulatory compliance, and patient safety outcomes across our award-winning organization. This is an exceptional opportunity for an experienced healthcare professional to make a measurable impact, helping VHC Health continue setting the standard for quality care in the Washington, DC metro region and beyond. Purpose & Scope: The Director of Quality/Patient Safety reports to the Associate Vice President and will lead all activities designed to support Quality, clinical excellence, clinical improvement initiatives, and Patient Safety Goals throughout the system. This individual will: • Utilizes quality concepts and team facilitation skills to lead clinical improvement initiatives. • Monitors the status of patient safety, Core Measures, and relevant clinical processes and outcomes. • Strong healthcare background. The Director is responsible for planning, implementing, and coordinating all activities designed to ensure regulatory compliance and continuously maintain accreditation standards. • Serves as an internal expert and resource regarding accreditation standards and regulatory compliance. • Provide leadership for all Joint Commission and regulatory reviews. Education: Bachelor's degree in Nursing, Pharmacy, Physical Therapy, Occupational Therapy, or other similar clinical degree is required. Master's degree in an approved related field is preferred. Experience: Five years of healthcare/medical - nursing/patient care experience is required. Three years of managerial experience is required. Certification/Licensure: Certified Professional in Healthcare Quality (CPHQ) is preferred Lean/Six Sigma certification is preferred Additional Job Description Pay & Benefits: Commensurate with experience. Team members are eligible to receive benefits on the first day of the month following the date of hire, with 30 days to apply for benefits of choice. Employee-Led Engagement and Wellness Committee dedicated to make work a fun and healthy place to work Annual Employee Survey - Your Voice is Heard at VHC! Paid Major Holidays Generous Paid Time Off / Vacation / Sick Time Health Insurance Dental Insurance Tuition Reimbursement Student Loan Repayment Career Counseling, Leadership Development and Training Clinical and Research Pathways Eligible Annual Merit Review and Merit Increases Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) Health Savings Account (HSA) Health Fitness & Education Class Discounts Employee Wellness Benefits Hospital Discount for Employees and Family VHC Health Outpatient Pharmacy VHC Retirement Program Workforce Enhancement Program Work/Life Discounts Program Free onsite parking Commuter Benefits Family Leave 401(k) + Match and much more!

Title Director of Quality Analytics and External Reporting Job Description Purpose & Scope: The Director of Quality Analytics provides strategic leadership in leveraging data to advance clinical quality, patient safety, and performance improvement initiatives across VHC. This role serves as a critical link between analytics, quality, and operational teams, ensuring that data-driven insights translate into measurable outcomes. This position works collaboratively with Physician and Nursing Leadership, as well as clinical, financial, and operational departments, to develop and implement a data-informed strategy that enhances clinical and operational performance. Reporting to the AVP of Quality and Patient Safety, the Director oversees all analytics and reporting functions supporting Quality & Patient Safety, clinical excellence, performance improvement initiatives, and physician evaluations. This individual will: Provide strategic oversight and leadership of the Quality Analytics team, fostering a culture of analytical excellence, transparency, and continuous improvement. Partner with Physician and Nursing Leadership and other key stakeholders to define metrics, develop dashboards, and establish performance benchmarks that align with organizational goals. Lead analytics and reporting related to patient safety audits, Core Measures, key performance indicators (KPIs), and other clinical quality outcomes. Serve as an internal expert on performance improvement methodologies, external quality rankings, and regulatory compliance reporting. Collaborate with Business Intelligence, Epic, and operational teams to enhance data integrity, accessibility, and usability across reporting systems. Translate complex data into actionable insights to support strategic decision-making and performance improvement initiatives. Oversee analytics support for physician evaluations and medical staff performance reviews. Support change management efforts by aligning data initiatives with enterprise quality and safety priorities. Ensure compliance with national, state, and accreditation reporting requirements, maintaining accuracy and timeliness in all submissions. Partner with Quality & Patient Safety, Business Intelligence, Epic, Medical Staff Office, and department leadership to optimize the design, governance, and utilization of internal dashboards and performance presentations. Education: Bachelor's degree in an approved related field is required. Master's degree in degree in informatics, nursing informatics, data analytics, public health or in an approved related field is required. Clinical degree is preferred. Experience: Eight years of experience in data analytics is required. Five years of experience in SQL database/ server/ systems administration is required. Three years of coding experience is preferred. Two years of management experience is required. Certification/Licensure: Six Sigma/LEAN Training preferred. Certified Professional in Healthcare Quality (CPHQ) preferred. Epic Certification: application specific preferred. Other Qualifications • Post baccalaureate experience in a professional healthcare/hospital setting, working with clinicians and business users in developing analytical solutions to meet clinical and operational/ business needs • Experience with relational database concepts, querying and/or analyzing clinical data, using SQL for data extraction, manipulation, and reporting, design, build, test, validation, and maintenance • Experience with third party database tools such as Vizient, Premiere, Press Ganey • Experience with Electronic Health Records such as Epic, SCM, etc • Demonstrated competency with Microsoft Excel, PowerPoint, and/or Access • In depth training and expertise with patient coding. • Experience with data analysis and visualization tools such as: Tableau, Crystal Reports, Business Objects, Microsoft Power BI, etc.

Job Description Qualifications Purpose & Scope: The Director of Quality Analytics provides strategic leadership in leveraging data to advance clinical quality, patient safety, and performance improvement initiatives across VHC. This role serves as a critical link between analytics, quality, and operational teams, ensuring that data-driven insights translate into measurable outcomes. This position works collaboratively with Physician and Nursing Leadership, as well as clinical, financial, and operational departments, to develop and implement a data-informed strategy that enhances clinical and operational performance. Reporting to the AVP of Quality and Patient Safety, the Director oversees all analytics and reporting functions supporting Quality & Patient Safety, clinical excellence, performance improvement initiatives, and physician evaluations. This individual will: Provide strategic oversight and leadership of the Quality Analytics team, fostering a culture of analytical excellence, transparency, and continuous improvement. Partner with Physician and Nursing Leadership and other key stakeholders to define metrics, develop dashboards, and establish performance benchmarks that align with organizational goals. Lead analytics and reporting related to patient safety audits, Core Measures, key performance indicators (KPIs), and other clinical quality outcomes. Serve as an internal expert on performance improvement methodologies, external quality rankings, and regulatory compliance reporting. Collaborate with Business Intelligence, Epic, and operational teams to enhance data integrity, accessibility, and usability across reporting systems. Translate complex data into actionable insights to support strategic decision-making and performance improvement initiatives. Oversee analytics support for physician evaluations and medical staff performance reviews. Support change management efforts by aligning data initiatives with enterprise quality and safety priorities. Ensure compliance with national, state, and accreditation reporting requirements, maintaining accuracy and timeliness in all submissions. Partner with Quality & Patient Safety, Business Intelligence, Epic, Medical Staff Office, and department leadership to optimize the design, governance, and utilization of internal dashboards and performance presentations. Education: Bachelor's degree in an approved related field is required. Master's degree in degree in informatics, nursing informatics, data analytics, public health or in an approved related field is required. Clinical degree is preferred. Experience: Eight years of experience in data analytics is required. Five years of experience in SQL database/ server/ systems administration is required. Three years of coding experience is preferred. Two years of management experience is required. Certification/Licensure: Six Sigma/LEAN Training preferred. Certified Professional in Healthcare Quality (CPHQ) preferred. Epic Certification: application specific preferred. Other Qualifications • Post baccalaureate experience in a professional healthcare/hospital setting, working with clinicians and business users in developing analytical solutions to meet clinical and operational/ business needs • Experience with relational database concepts, querying and/or analyzing clinical data, using SQL for data extraction, manipulation, and reporting, design, build, test, validation, and maintenance • Experience with third party database tools such as Vizient, Premiere, Press Ganey • Experience with Electronic Health Records such as Epic, SCM, etc • Demonstrated competency with Microsoft Excel, PowerPoint, and/or Access • In depth training and expertise with patient coding. • Experience with data analysis and visualization tools such as: Tableau, Crystal Reports, Business Objects, Microsoft Power BI, etc.

Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need. The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment. Essential Duties and Responsibilities: - Provide assistance to program clients with completion of paperwork and obtains employment verification documentation. - Support case managers to obtain attendance documentation. - Scan and log all client documentation in an accurate and timely manner. - Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. - Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems. - Coordinate review activities as assigned by management. - Perform general office duties such as filing, copying, faxing and mail. - Perform other duties as may be assigned by management. Minimum Requirements - High school diploma or equivalent with 0 - 2 years of experience. - Florida residency preferred. - Florida Healthy Kids Program experience preferred. - Bilingual proficiency in both English and Haitian Creole required. Home Office Requirements: - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer. - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer. - OS for Linux - Ubuntu (18.04). - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to ******************* - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. - Must have a camera EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.00 Maximum Salary $ 18.50

Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need. The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment. Essential Duties and Responsibilities: - Provide assistance to program clients with completion of paperwork and obtains employment verification documentation. - Support case managers to obtain attendance documentation. - Scan and log all client documentation in an accurate and timely manner. - Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. - Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems. - Coordinate review activities as assigned by management. - Perform general office duties such as filing, copying, faxing and mail. - Perform other duties as may be assigned by management. Minimum Requirements - High school diploma or equivalent with 0 - 2 years of experience. - Florida residency preferred. - Florida Healthy Kids Program experience preferred. - Bilingual proficiency in both English and Haitian Creole required. Home Office Requirements: - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer. - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer. - OS for Linux - Ubuntu (18.04). - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to ******************* - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. - Must have a camera EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.00 Maximum Salary $ 18.50

Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need. The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment. Essential Duties and Responsibilities: - Provide assistance to program clients with completion of paperwork and obtains employment verification documentation. - Support case managers to obtain attendance documentation. - Scan and log all client documentation in an accurate and timely manner. - Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. - Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems. - Coordinate review activities as assigned by management. - Perform general office duties such as filing, copying, faxing and mail. - Perform other duties as may be assigned by management. Minimum Requirements - High school diploma or equivalent with 0 - 2 years of experience. - Florida residency preferred. - Florida Healthy Kids Program experience preferred. - Bilingual proficiency in both English and Haitian Creole required. Home Office Requirements: - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer. - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer. - OS for Linux - Ubuntu (18.04). - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to ******************* - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. - Must have a camera EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.00 Maximum Salary $ 18.50

We are looking to hire a dynamic Director of Quality Outcomes (RN) to join our phenomenal Leadership Team! The Director of Quality Outcomes (RN) is responsible for planning, developing, directing, collecting and analyzing data, and improving performance indicators. These indicators include patient outcomes as well as routine quality assurance monitors. Promotes quality services in accordance with established agency policies and procedures. Ensures compliance with federal, state, and local regulations for home care as well as CHAP, assuring the quality and growth of the agency. Responsibilities: Directs the development and implementation of company clinical quality improvement programs Strengthens clinical quality and overall efficiency of delivery of home health, hospice and personal care services as evidenced by patient outcomes Identifies clinical areas needing improvement; offers suggestions for system redesign; tests solutions for improvement Designs and manages systems to capture and track data on various performance indicators Facilitates and coordinates patient record reviews, analyzes results and assists branch administrators in formulating and implementing quality improvement activities and corrective action plans Tracks and communicates most current regulatory requirements Supports and assists branch administrators in survey process, including plan of correction development and implementation Designs and coordinates new clinical programs, including policies, forms, staff training curriculum and tools, training formats and delivery methods. Coordinates with Branch Administrators and Vice President of Branch Operations to monitor and improve employee practices in home health, hospice and personal care services Completes regular reporting activities, assists the Vice President of Clinical Program Development and the Vice President of Branch Operations in making optimal operational decisions Participates in personal and professional growth and development Interprets company and industry policies and regulations for compliance Fulfills additional performance responsibilities as assigned and as necessary Qualifications: Graduate from an accredited college with a bachelor's in health care related field required; master's preferred Must have a minimum of 5 years of home care clinical experience, required At least 5 years experience in a quality improvement role strongly preferred Must have extensive knowledge of/experience with personal care, home health, and hospice services operations, strongly preferred Process improvement/efficiency experience preferred Knowledge of federal and state regulations, as well as Medicare regulations for home health and hospice services IN OUR COMPANY YOU WILL FIND: Diverse pay system and great earning potential Holiday, weekend and on-call additional pay Mileage reimbursement Advanced orientation and annual educational programs Friendly, family oriented and caring working environment Great benefits package which includes health, dental and vision care, PTO, company-paid life insurance, Tuition Reimbursement and a 401K Plan. Incentivize bonus plan and buddy bucks referral program

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Virginia Beach, VA (Sabre) Department: Quality Assurance Schedule: Full-Time | Monday-Friday (7:15AM-4:00PM) Clinical Status: Non-Clinical HOW YOU'LL MAKE AN IMPACT As a an Information Coordinator you'll play a vital role in advancing our mission. In this position, you'll serve as a recovery partner liaison for clinical recovery partners. Acts as quality contact for internal and external stakeholders. Obtains and performs initial review of donor chart documents and production related information to ensure completeness, accuracy, quality, and compliance with FDA regulations, AATB Standards, and LifeNet Health SOP, as applicable. Coordinates the daily flow of donor charts to ensure timely completion of donor chart review and approvals. Assists with new hire onboarding, special projects, and process improvement initiatives when needed. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU'LL DO * Compliance: Compiles and prepares donor chart documents which include but is not limited to recovery documentation, laboratory analysis, medical/hospital records, intake/output/blood bank records, and/or medical examiner reports. Determines readiness of the record for progression to next step of the donor chart review using defined protocols. Reviews documentation for accuracy and completeness. Provides accurate and timely documentation and data verification in donor charts and software systems. Initiates nonconformances. * Communication: Uses courteous, timely, appropriate, and effective communication methods for both internal and external customers. Requests, obtains, and tracks donor chart documents and information needed from both internal and external stakeholders. Coordinates the daily flow of donor chart documents to the next step of the donor chart review process. Works closely with other QA staff members, fostering a team-oriented work environment. * Continuous Improvement: Uses LEAN principles to identify mechanisms to strengthen and improve process controls related donor chart review functions. Participates in special projects and processes improvement initiatives. WHAT YOU'LL BRING Minimum Requirements: * High School Diploma * Two (2) years of experience (with high school diploma) with patient medical records and medical terminology. Data entry experience within a healthcare environment or similar highly regulated industry. * Zero (0) years of experience with associate or other advanced degree Preferred Experience/Skills/Certifications: * Associate degree or other advanced degree in Biological Sciences or related field * One (1) year experience in tissue banking Key Knowledge, Skills, & Abilities: * Adherence to defined protocols and procedures: Ability to follow defined protocols and procedures. * Time Management: Able to prioritize multiple, competing priorities and manage workload to meet defined goals. * Communication skills: Able to effectively communicate verbally and in writing. * Independent thinking and decision making. * Analytical thinking: Demonstrates the ability to successfully gather and evaluate pertinent donor information. * Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes. * Attention to detail: Ensures high degree of accuracy, completeness, and on-time delivery of work. * Microsoft Office, Adobe, and related software: Proficient in Microsoft Office Suite, Adobe, and related software WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you're joining a mission-driven community dedicated to making a global impact through regenerative medicine. You'll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That's why our total rewards package is designed to help you thrive both professionally and personally. Here's how we support YOU: * Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won't break the bank. * Profit Sharing Plan- Share in the success you help create. * 403(b) Retirement Plan- Invest in your future with confidence. * Paid Parental Leave- 6 weeks to bond with your newest family member. * Corporate Sponsored Events- Celebrate milestones and build connections. * Generous Paid Time Off- Because balance matters: * 18 vacation days (based on position, tenure, and state laws) * 9 sick days (subject to local and state regulations) * 9 holidays (7 standard + 2 floating) * Flexible Work Program- For approved roles, how and where you perform best. * Tuition reimbursement- We invest in your growth and education. * Career & Leadership Development- Expand your impact and potential. * Wellness Program- Prioritize your health with holistic resources. * Employee Assistance Program (EAP)- Support for you and your household. * Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the "at-will" nature of employment at LifeNet Health. COMPENSATION Salary Range: $16.83 to $22.44 / hourly Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications) to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate's knowledge and relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Virginia Beach, VA (Sabre) Department: Quality Assurance Schedule: Full-Time | Monday-Friday (7:15AM-4:00PM) Clinical Status: Non-Clinical HOW YOU'LL MAKE AN IMPACT As a an Information Coordinator you'll play a vital role in advancing our mission. In this position, you'll serve as a recovery partner liaison for clinical recovery partners. Acts as quality contact for internal and external stakeholders. Obtains and performs initial review of donor chart documents and production related information to ensure completeness, accuracy, quality, and compliance with FDA regulations, AATB Standards, and LifeNet Health SOP, as applicable. Coordinates the daily flow of donor charts to ensure timely completion of donor chart review and approvals. Assists with new hire onboarding, special projects, and process improvement initiatives when needed. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU'LL DO Compliance: Compiles and prepares donor chart documents which include but is not limited to recovery documentation, laboratory analysis, medical/hospital records, intake/output/blood bank records, and/or medical examiner reports. Determines readiness of the record for progression to next step of the donor chart review using defined protocols. Reviews documentation for accuracy and completeness. Provides accurate and timely documentation and data verification in donor charts and software systems. Initiates nonconformances. Communication: Uses courteous, timely, appropriate, and effective communication methods for both internal and external customers. Requests, obtains, and tracks donor chart documents and information needed from both internal and external stakeholders. Coordinates the daily flow of donor chart documents to the next step of the donor chart review process. Works closely with other QA staff members, fostering a team-oriented work environment. Continuous Improvement: Uses LEAN principles to identify mechanisms to strengthen and improve process controls related donor chart review functions. Participates in special projects and processes improvement initiatives. WHAT YOU'LL BRING Minimum Requirements: High School Diploma Two (2) years of experience (with high school diploma) with patient medical records and medical terminology. Data entry experience within a healthcare environment or similar highly regulated industry. Zero (0) years of experience with associate or other advanced degree Preferred Experience/Skills/Certifications: Associate degree or other advanced degree in Biological Sciences or related field One (1) year experience in tissue banking Key Knowledge, Skills, & Abilities: Adherence to defined protocols and procedures: Ability to follow defined protocols and procedures. Time Management: Able to prioritize multiple, competing priorities and manage workload to meet defined goals. Communication skills: Able to effectively communicate verbally and in writing. Independent thinking and decision making. Analytical thinking: Demonstrates the ability to successfully gather and evaluate pertinent donor information. Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes. Attention to detail: Ensures high degree of accuracy, completeness, and on-time delivery of work. Microsoft Office, Adobe, and related software: Proficient in Microsoft Office Suite, Adobe, and related software WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you're joining a mission-driven community dedicated to making a global impact through regenerative medicine. You'll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That's why our total rewards package is designed to help you thrive both professionally and personally. Here's how we support YOU: Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won't break the bank. Profit Sharing Plan- Share in the success you help create. 403(b) Retirement Plan- Invest in your future with confidence. Paid Parental Leave- 6 weeks to bond with your newest family member. Corporate Sponsored Events- Celebrate milestones and build connections. Generous Paid Time Off- Because balance matters: 18 vacation days (based on position, tenure, and state laws) 9 sick days (subject to local and state regulations) 9 holidays (7 standard + 2 floating) Flexible Work Program- For approved roles, how and where you perform best. Tuition reimbursement- We invest in your growth and education. Career & Leadership Development- Expand your impact and potential. Wellness Program- Prioritize your health with holistic resources. Employee Assistance Program (EAP)- Support for you and your household. Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $16.83 to $22.44 / hourly Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications) to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate's knowledge and relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need. The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment. Essential Duties and Responsibilities: - Provide assistance to program clients with completion of paperwork and obtains employment verification documentation. - Support case managers to obtain attendance documentation. - Scan and log all client documentation in an accurate and timely manner. - Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. - Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems. - Coordinate review activities as assigned by management. - Perform general office duties such as filing, copying, faxing and mail. - Perform other duties as may be assigned by management. Minimum Requirements - High school diploma or equivalent with 0 - 2 years of experience. - Florida residency preferred. - Florida Healthy Kids Program experience preferred. - Bilingual proficiency in both English and Haitian Creole required. Home Office Requirements: - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer. - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer. - OS for Linux - Ubuntu (18.04). - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to ******************* - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. - Must have a camera EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.00 Maximum Salary $ 18.50

Full-time Description Join an energetic, patient-focused team! MedStar Radiology Network at Bel Air, MD, is currently seeking an experienced Quality Control Manager for a full-time position across our growing network of outpatient imaging centers across the greater D.C./Maryland area. JOB SUMMARY: Under the direction of the Administrator, the Radiology Quality Control Manager: Provides planning, executing and monitoring methods for the achievement of departmental initiatives related to enhancing and sustaining Radiology Quality and Patient Safety. Provides planning and decision-making measures that support the operational/functional requirements of each program/area and assure their integration into the overall Radiology and organizational initiatives. Oversees Radiology Department compliance with Pennsylvania DOH and DEP requirements for PA and NJ. Serves as part of the imaging center team and seeks as well as provides feedback for improved clinical practice. Accomplishing our mission takes a team of people who are dedicated to treating others as they expect to be treated and who consistently demonstrate mutual respect for one another. We hold our employees in high regard as the key component to our success. We offer a total compensation package including competitive base pay and a comprehensive benefits program for your health, your quality of life, and your future: · Paid Time Off and Holiday Pay · Health insurance including medical, dental, vision and prescription coverage with HSA and FSA Accounts · 401(k) plan with Company Match and Company-paid Life Insurance · Short-term and Long-term Disability and Employee Assistance Program Requirements EXPERIENCE: Minimum of 2 years' clinical leadership in radiology or nursing. Direct experience in quality improvement, planning, and process improvement. EDUCATION: Must have a minimum Associates Degree in Radiology or be a graduate of an accredited two-year radiology program. LICENSE/CERTIFICATION REQUIREMENTS: Must be certified by the American Registry of Radiologic Technologist (ARRT) in Radiography and maintain current valid registration from ARRT. Must also hold an advanced level certification in primary specialty area through ARRT or must obtain it within their first 12 months of employment. Additionally, must meet the state licensure requirement for the state in which they practice. BLS certification required within 60 days of hire. SKILLS/ABILITIES: Skill in operation of radiographic equipment as well as applicable ancillary equipment. Ability to work independently and multitask. Excellent verbal and written communication skill. Works effectively within a "partnership" model with program, specific program leaders, and staff. Ability to develop and implement projects in a timely manner . Ability to create innovative organizational pathways that support and achieve both functional and innovation goals. Serves as a "matrix manager" (one who oversees cross-functoinal performance of a process). Demonstrates expert process analysis skills around clinical process improvement/redesign initiatives. Flexible thinker, with an ability to quickly adapt to a changing environment. Demonstrates creativity, foresight and mature judgment in managing process workload. Ability to provide documentation accurately and concisely. Demonstrates understanding of human anatomy, physiology, pathology, radiopharmacology, and medical terminology. Imaging studies are an essential component of preventative care and treatment, and having the best diagnostic equipment possible is a vital step to good preventive health for our patients. Our experts use a variety of imaging modalities to provide diagnosis, consultation, and intervention. We offer access to advanced imaging performed on state-of-the-art equipment, interpreted by radiologists with advanced subspecialized training, and nationally recognized for expertise in the field of radiology. To learn more, visit us at www.medstarradiologynetwork.com. Our outpatient imaging center offers competitive salary and benefits. Pre-employment drug screen and background check are required. If qualified, please apply today for immediate consideration. OIA partners with local healthcare providers to develop, own and operate quality, easily accessible, service-oriented outpatient diagnostic imaging centers. To learn more, visit us at www.oiarad.com. Equal Opportunity Employer. IHROIACL Salary Description $38-$55/hour

OPEN UNTIL FILLED The Quality Assurance Coordinator for Behavioral Health Services/Case Management reviews service documentation of assigned programs to ensure quality control measures, clinical quality, and compliance with applicable agency policy and procedures, as well as pertinent regulatory standards, to include but not limited to: the Department of Medical Assistance Services, licensure, human rights, Department of Justice, and other regulatory bodies, to ensure the highest quality standards of person-centered and evidence-based practices to all individuals served by the Agency. Position may be assigned related tasks to assist the Director in promoting seamless operations of Compliance and CQI throughout the Agency. ESSENTIAL FUNCTIONS: Provide ongoing review/audits assigned program service records to ensure compliance with all regulatory guidelines; develop and maintain a statistical process control system, which tracks compliance and deficiencies, identifies patterns, and provides follow up; keep program leadership aware of results and offer recommendations for improvement. Participate in training of program services staff in areas of documentation, and charting compliance. Keep mandatory training up to date, and participate in relevant clinical training to enhance ability to train others in person-centered documentation and the documentation of evidence-based practices. Develop, implement, and monitor quality assurance measures; schedule reviews, provide technical assistance and develop reporting/follow-up system documentation reflecting regulatory requirements. Keeps up-to-date on all regulatory guidelines such as licensure and Medicaid. Attend local, regional, and state training related to medical records, information and outcome management. Keep program leadership aware of any changes and make recommendations for compliance; provide training and orientation to program staff about existing or new regulatory guidelines. Attend or facilitate various meetings as assigned by Director; facilitate other meetings as assigned or coordinate special projects as a result of regulation changes. May provide entry of serious incidents or human rights issues in the Department of Behavioral Health and Developmental Services (DBHDS) CHRIS reporting system; may provide clinical or investigative reviews of particular incidents or breaches as assigned by the Director. OTHER DUTIES: May be assigned special projects such as surveys, program reviews, and development of forms. Assist the Director in providing review and consultation regarding the Agency's policies and procedures. Act as the Director's designee as assigned, or in the absence of the Director, as necessary to maintain timely operations and in response to questions or concerns raised about policy, procedure, or licensure or other unannounced site or desk audits. Perform other job related duties as assigned by supervisor. QUALIFICATIONS: Effective written and oral communication skills required Organization and time management skills Knowledge of statistical process control, data collection, follow up Awareness of CSB programs, available services, and service delivery Knowledge of regulatory guidelines Extensive knowledge of mental health and substance abuse issues Knowledge of developmental disabilities Knowledge of medical records practices and procedures and audits Skills in staff development and training Computer experience and skill required. Minimum Requirements EXPERIENCE/EDUCATION REQUIRED: Bachelor's Degree in a human service field required and experience with a minimum of two-three (2-3) years' clinical experience working with individuals with Severe Mental Illness, Substance Use Disorder, and/ or Serious Emotional Disturbance, and/or children who are at risk of serious emotional disturbance. Must be willing to travel within the catchment area. Must have a valid driver's license with a good driving record.

The Revenue Cycle Training and QA Coordinator is responsible for the evaluation, support and analysis of certain new updates and applications for Patient Access. This role provides timely feedback and on the spot training to the staff to correct errors identified during the quality reviews while working with the department supervisors as well as providing feedback from escalated patient interactions. This position monitors and reports error rates for each staff member as related to new system enhancements and applications as well as provides constructive and appreciative feedback to staff. This position is responsible for the design and development of computer systems and operational training programs to meet the needs of new hires and incumbents in support of the departments goals and objectives. Serves as a training representative to committees and work groups to ensure successful outcomes of problem solving and/or growth initiatives. Required Skills & Abilities: Strong computer skills in Microsoft Office, including Word, Access, PowerPoint and Excel; experience with Meditech highly desirable. The ability to maintain a high level of confidentiality. Must have the ability to analyze and determine types of data needed to complete various types of patient information functions. Must demonstrate the ability to manage time, deadlines, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision. Exhibits outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management. Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information. Must demonstrate the ability to work independently and with the concurrence of the department team in achieving overall department goals. The ability to work professionally with a diverse population base. Associates degree in Management, Healthcare Administration Finance or related field or equivalent combination of education and experience is preferred. Minimum of 5 years of experience in healthcare; registration, physician's office, medical records, patient accounting. Has an overall knowledge of Revenue Cycle with specific emphasis on Patient Access, and Accounts Receivables. 2-3 years in staff training/development. Demonstrates a level of expertise in use of various Admission, Discharge, and Transfer system. Previous experience in training/education preferred, excellent training/presentation skills are needed. Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Pay Range: $21.61-$31.28

The Revenue Cycle Training and QA Coordinator is responsible for the evaluation, support and analysis of certain new updates and applications for Patient Access. This role provides timely feedback and on the spot training to the staff to correct errors identified during the quality reviews while working with the department supervisors as well as providing feedback from escalated patient interactions. This position monitors and reports error rates for each staff member as related to new system enhancements and applications as well as provides constructive and appreciative feedback to staff. This position is responsible for the design and development of computer systems and operational training programs to meet the needs of new hires and incumbents in support of the departments goals and objectives. Serves as a training representative to committees and work groups to ensure successful outcomes of problem solving and/or growth initiatives. Required Skills & Abilities: Strong computer skills in Microsoft Office, including Word, Access, PowerPoint and Excel; experience with Meditech highly desirable. The ability to maintain a high level of confidentiality. Must have the ability to analyze and determine types of data needed to complete various types of patient information functions. Must demonstrate the ability to manage time, deadlines, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision. Exhibits outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management. Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information. Must demonstrate the ability to work independently and with the concurrence of the department team in achieving overall department goals. The ability to work professionally with a diverse population base. Associates degree in Management, Healthcare Administration Finance or related field or equivalent combination of education and experience is preferred. Minimum of 5 years of experience in healthcare; registration, physician's office, medical records, patient accounting. Has an overall knowledge of Revenue Cycle with specific emphasis on Patient Access, and Accounts Receivables. 2-3 years in staff training/development. Demonstrates a level of expertise in use of various Admission, Discharge, and Transfer system. Previous experience in training/education preferred, excellent training/presentation skills are needed. Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Pay Range: $21.61-$31.28