How To Become A National Service Manager: What It Is and Career Path

What is a national service manager and how to become one

Updated January 8, 2025

3 min read

The average national service manager salary is $111,633. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-8 years of experience to become a national service manager. National service managers with a Master Certified Electronics Technician (CETma) certification earn more money. Between 2018 and 2028, the career is expected to grow 5% and produce 23,800 job opportunities across the U.S.

ScoreNational Service ManagerUS Average

Salary

7.9

Avg. Salary $111,633

Avg. Salary $59,228

Stability level

6.4

Growth rate 5%

Growth rate 0.3%

Diversity

2.7

Race

American Indian and Alaska Native 0.24%

Asian 4.07%

Black or African American 3.24%

Hispanic or Latino 9.82%

Unknown 4.41%

White 78.23%

Gender

female 25.76%

male 74.24%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.4

Work life balance is poor

6.4 - fair

Key steps to become a national service manager

Explore national service manager education requirements

Most common national service manager degrees

Bachelor's

58.8 %

Associate

19.5 %

Master's

11.2 %

Start to develop specific national service manager skills

Skills	Percentages
Project Management	18.82%
Customer Service	7.15%
Service Organization	5.16%
Business Development	4.97%
CRM	4.88%

Complete relevant national service manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New national service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a national service manager based on U.S. Bureau of Labor Statistics data and data from real national service manager resumes.

Research national service manager duties and responsibilities

Negotiate and set SLA parameters to ensure ongoing focus and drive to achieve set targets.
Manage call escalation, call dispatching, OEM support, and an extensive network of service representatives.
Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
Develop service contract structure and roll it out to the OEM partners, channel partners, and direct customers.

Prepare your national service manager resume

When your background is strong enough, you can start writing your national service manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a national service manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable national service manager resume templates

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