How to hire a national service manager

How to hire a national service manager, step by step

Here's a step-by-step national service manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a national service manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new national service manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a national service manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a national service manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a national service manager that fits the bill.

   This list presents national service manager salaries for various positions.

   Type of National Service Manager	Description	Hourly rate
   National Service Manager	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$37-75
   Client Manager	A client manager acts as a liaison between the company and its clients. You are expected to ensure client satisfaction and excellent customer service... Show more	$28-63
   Strategic Accounts Manager	A strategic accounts manager is a professional who is responsible for establishing and maintaining productive relationships with new and existing large clients. Strategic accounts managers assign staff members to provide help and support with client accounts and how they can be of service to the clients... Show more	$24-64

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Customer Service
   • Service Organization
   • Business Development
   • CRM
   • Training Programs
   • Service Delivery
   • Technical Support
   • Warranty Claims
   • Party Vendors
   • National Accounts
   • R
   • Technical Training
   • Service Support

   Check all skills

   Responsibilities:

   • Negotiate and set SLA parameters to ensure ongoing focus and drive to achieve set targets.
   • Manage call escalation, call dispatching, OEM support, and an extensive network of service representatives.
   • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
   • Develop service contract structure and roll it out to the OEM partners, channel partners, and direct customers.
   • Partner with product/supply chain senior management and sales field leadership teams to implement improvements to inventory and distribution processes.
   • Conduct weekly safety meetings to review ISO procedures, paperwork issues, safety issues and regulatory updates.

3. Make a budget

   Including a salary range in your national service manager job description is one of the best ways to attract top talent. A national service manager can vary based on:

   • Location. For example, national service managers' average salary in illinois is 41% less than in oregon.
   • Seniority. Entry-level national service managers 49% less than senior-level national service managers.
   • Certifications. A national service manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a national service manager's salary.

   Average national service manager salary

   $111,633yearly

   $53.67 hourly rate

   ---

   Entry-level national service manager salary

   $79,000 yearly salary

   Updated January 29, 2026

4. Writing a national service manager job description

   A national service manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a national service manager job description:

   National service manager job description example

   If you love being at the center of the development of new, innovative Federal tax solutions and service offerings, Deloitte's Proven Solutions service line may be the place for you! If you want to be part of a group that sets the standard for innovation and entrepreneurial spirt, we have a place for you!
   Work you'll do
   
   As a part of the Proven Solutions team, you will:
   
   + Research tax technical topics to assist with the development of innovative Federal tax solutions for clients.
   
   + Assist with the development of technology solutions for clients.
   
   + Work as part of a cutting-edge client service team.
   
   + Collaborate with our Washington National Tax specialists to develop new Federal tax opportunities.
   
   The team
   
   Proven Solutions is part of National Federal Tax Services (NFTS), a national practice within Deloitte Tax LLP made up of a number of tax service offerings. Each NFTS service offering has been developed and built as a result of a tax planning idea, a marketplace need, or a technological innovation-all with the purpose of delivering results for our clients. NFTS service lines provide tax planning and compliance support for the largest organizations across all industries.
   
   Qualifications
   
   Required
   
   + 4+ years' experience in federal taxation
   
   + Bachelor's degree in accounting
   
   + One of the following accreditations obtained:
   
   + Licensed CPA in state of practice/primary office if eligible to sit for the CPA
   
   + If not CPA eligible:
   
   + Licensed attorney
   
   + Enrolled Agent
   
   + Experience working in a fast-paced, team environment
   
   + Strong executive presence and demonstrated effective verbal and written communication skills
   
   + A self-starter with demonstrated ability to effectively handle multiple, competing priorities
   
   + Demonstrated ability to proactively develop internal and external working relationships
   
   + Aptitude in Microsoft Office Suite, especially Microsoft Excel
   
   + Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
   
   + Limited immigration sponsorship may be available
   
   Preferred
   
   + Advanced degree such as MST, MAcc, JD, or LLM
   
   + Big 4 or comparable experience
   
   btstax
   
   nftstax
   
   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right national service manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your national service manager job on Zippia to find and recruit national service manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting national service managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new national service manager

   Once you've decided on a perfect national service manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new national service manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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