National service manager job description
Updated March 14, 2024
7 min read
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Example national service manager requirements on a job description
National service manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in national service manager job postings.
Sample national service manager requirements
- Bachelor's degree in related field
- Minimum of 5 years' experience in a service management role
- Familiarity with service management tools
- Knowledge of local labor laws and regulations
- Knowledge of customer service principles and practices
Sample required national service manager soft skills
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making skills
- Ability to work under pressure and manage stress
- Highly organized and able to prioritize tasks
- Ability to lead and motivate a team
National service manager job description example 1
Deloitte national service manager job description
If you love being at the center of the development of new, innovative Federal tax solutions and service offerings, Deloitte's Proven Solutions service line may be the place for you! If you want to be part of a group that sets the standard for innovation and entrepreneurial spirt, we have a place for you!
Work you'll do
As a part of the Proven Solutions team, you will:
+ Research tax technical topics to assist with the development of innovative Federal tax solutions for clients.
+ Assist with the development of technology solutions for clients.
+ Work as part of a cutting-edge client service team.
+ Collaborate with our Washington National Tax specialists to develop new Federal tax opportunities.
The team
Proven Solutions is part of National Federal Tax Services (NFTS), a national practice within Deloitte Tax LLP made up of a number of tax service offerings. Each NFTS service offering has been developed and built as a result of a tax planning idea, a marketplace need, or a technological innovation-all with the purpose of delivering results for our clients. NFTS service lines provide tax planning and compliance support for the largest organizations across all industries.
Qualifications
Required
+ 4+ years' experience in federal taxation
+ Bachelor's degree in accounting
+ One of the following accreditations obtained:
+ Licensed CPA in state of practice/primary office if eligible to sit for the CPA
+ If not CPA eligible:
+ Licensed attorney
+ Enrolled Agent
+ Experience working in a fast-paced, team environment
+ Strong executive presence and demonstrated effective verbal and written communication skills
+ A self-starter with demonstrated ability to effectively handle multiple, competing priorities
+ Demonstrated ability to proactively develop internal and external working relationships
+ Aptitude in Microsoft Office Suite, especially Microsoft Excel
+ Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred
+ Advanced degree such as MST, MAcc, JD, or LLM
+ Big 4 or comparable experience
btstax
nftstax
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Work you'll do
As a part of the Proven Solutions team, you will:
+ Research tax technical topics to assist with the development of innovative Federal tax solutions for clients.
+ Assist with the development of technology solutions for clients.
+ Work as part of a cutting-edge client service team.
+ Collaborate with our Washington National Tax specialists to develop new Federal tax opportunities.
The team
Proven Solutions is part of National Federal Tax Services (NFTS), a national practice within Deloitte Tax LLP made up of a number of tax service offerings. Each NFTS service offering has been developed and built as a result of a tax planning idea, a marketplace need, or a technological innovation-all with the purpose of delivering results for our clients. NFTS service lines provide tax planning and compliance support for the largest organizations across all industries.
Qualifications
Required
+ 4+ years' experience in federal taxation
+ Bachelor's degree in accounting
+ One of the following accreditations obtained:
+ Licensed CPA in state of practice/primary office if eligible to sit for the CPA
+ If not CPA eligible:
+ Licensed attorney
+ Enrolled Agent
+ Experience working in a fast-paced, team environment
+ Strong executive presence and demonstrated effective verbal and written communication skills
+ A self-starter with demonstrated ability to effectively handle multiple, competing priorities
+ Demonstrated ability to proactively develop internal and external working relationships
+ Aptitude in Microsoft Office Suite, especially Microsoft Excel
+ Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred
+ Advanced degree such as MST, MAcc, JD, or LLM
+ Big 4 or comparable experience
btstax
nftstax
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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National service manager job description example 2
UnitedHealth Group national service manager job description
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing **your life's best work.(sm)**
There are changes happening in health care that go beyond the basics we hear in the news. People like you and organizations like UnitedHealth Group are driving ever higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your strong customer service orientation and knowledge of insurance claims to serve as an advocate for providers in our networks. As you do, you'll discover the impact you want and the resources, backing and opportunities that you'd expect from a Fortune 5 leader.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
**Primary Responsibilities:**
+ Assist in end-to-end provider issues and help enhance best in class service
+ Coach, provide feedback and guide others
+ Assist in efforts to enhance ease of use of provider admin services and future enhancements
+ Contribute to design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers
+ Help implement training and development of external providers through education programs
+ Identify gaps in network composition and services to assist network contracting and development teams
In this role, you'll be part of a performance driven, fast paced organization that is serving multiple markets. You'll have frequent interactions with senior management and physicians as you communicate about ways to evolve ongoing processes and programs.
+ Assesses and interprets customer needs and requirements
+ Identifies solutions to non-standard requests and problems
+ Solves moderately complex problems and/or conducts moderately complex analyse
+ Works with minimal guidance; seeks guidance on only the most complex tasks
+ Translates concepts into practice
+ Provides explanations and information to others on difficult issue
+ Coaches, provides feedback, and guides others
+ Acts as a resource for others with less experience
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High school diploma or equivalent experience
+ 5+ years of health care/managed care experience
+ 3+ years of provider relations and/or provider network experience
+ 1+ years experience with Medicare and Medicaid regulations
+ Proficiency with MS Word, Excel, PowerPoint and Access
**Preferred Qualifications:**
+ Undergraduate degree
+ Intermediate level of proficiency in claims processing and issue resolution
_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment_
**Careers at UnitedHealthcare Employer & Individual** . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is **your life's best work.(sm)**
**Colorado, Connecticut or Nevada Residents Only:** The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
There are changes happening in health care that go beyond the basics we hear in the news. People like you and organizations like UnitedHealth Group are driving ever higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your strong customer service orientation and knowledge of insurance claims to serve as an advocate for providers in our networks. As you do, you'll discover the impact you want and the resources, backing and opportunities that you'd expect from a Fortune 5 leader.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
**Primary Responsibilities:**
+ Assist in end-to-end provider issues and help enhance best in class service
+ Coach, provide feedback and guide others
+ Assist in efforts to enhance ease of use of provider admin services and future enhancements
+ Contribute to design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers
+ Help implement training and development of external providers through education programs
+ Identify gaps in network composition and services to assist network contracting and development teams
In this role, you'll be part of a performance driven, fast paced organization that is serving multiple markets. You'll have frequent interactions with senior management and physicians as you communicate about ways to evolve ongoing processes and programs.
+ Assesses and interprets customer needs and requirements
+ Identifies solutions to non-standard requests and problems
+ Solves moderately complex problems and/or conducts moderately complex analyse
+ Works with minimal guidance; seeks guidance on only the most complex tasks
+ Translates concepts into practice
+ Provides explanations and information to others on difficult issue
+ Coaches, provides feedback, and guides others
+ Acts as a resource for others with less experience
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High school diploma or equivalent experience
+ 5+ years of health care/managed care experience
+ 3+ years of provider relations and/or provider network experience
+ 1+ years experience with Medicare and Medicaid regulations
+ Proficiency with MS Word, Excel, PowerPoint and Access
**Preferred Qualifications:**
+ Undergraduate degree
+ Intermediate level of proficiency in claims processing and issue resolution
_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment_
**Careers at UnitedHealthcare Employer & Individual** . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is **your life's best work.(sm)**
**Colorado, Connecticut or Nevada Residents Only:** The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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Updated March 14, 2024
Updated March 14, 2024