Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookCompareEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

National service manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Roland Rust Ph.D.
Below we've compiled a list of the most critical national service manager skills. We ranked the top skills for national service managers based on the percentage of resumes they appeared on. For example, 18.8% of national service manager resumes contained project management as a skill. Continue reading to find out what skills a national service manager needs to be successful in the workplace.

15 national service manager skills for your resume and career

1. Project Management

Here's how national service managers use project management:
  • Initiated project management weekly training on industry developments and guided personnel certifications.
  • Oversee day-to-day operations including vault cash processing, customer relation support, project management, error reduction and risk mitigation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how national service managers use customer service:
  • Prospected new potential business by building and maintaining positive client relationships by providing exceptional customer service and effectively communicating outstanding performance.
  • Managed service department operations to assure outstanding customer service including hiring, training, scheduling, performance evaluations and budgeting.

3. Service Organization

Here's how national service managers use service organization:
  • Recruited to restructure a service organization supporting sales and service of complex equipment used in the front-end manufacturing process for semiconductors.
  • Developed /managed independent Service Organizations to deliver optimal Customer Satisfaction while minimizing costs.

4. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how national service managers use business development:
  • Developed and implemented long-term strategies to promote positive business development; created execution plan across strategic accounts to garner added success.
  • Direct responsibility of sales & business development for Program Customers.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how national service managers use crm:
  • Managed the customization and implementation of CRM application enhancing call center productivity by 40% by centralizing dispatch operations and databases.
  • Utilized CRM solutions for improved customer satisfaction.

6. Training Programs

Here's how national service managers use training programs:
  • Planned, developed, and implemented service related technical training programs for customers and distribution partners.
  • Developed and facilitated training programs for new directors.

Choose from 10+ customizable national service manager resume templates

Build a professional national service manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your national service manager resume.

7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how national service managers use service delivery:
  • Directed 14 service technicians and electricians in effective service delivery to customers.
  • Designed and managed client feedback processes to improve service delivery.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how national service managers use technical support:
  • Directed the operations of the Technical Service division including technical support, warranty administration, budgets and quality assurance.
  • Provided technical support for technicians, coordinators and national account customers.

9. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how national service managers use warranty claims:
  • Process warranty claims with customers and vendors.
  • Review and process all warranty claims.

10. Party Vendors

Party vendors, also known as third-party vendors, refers to a private company or business that signs an agreement to work under the company for its customers. They can provide various services and include many sectors, e.g., marketing agencies, supply providers, telephone companies, consultants and more.

Here's how national service managers use party vendors:
  • Managed 3rd party vendors, parts and inventory.

11. National Accounts

Here's how national service managers use national accounts:
  • Monitored National Accounts billing and collections.
  • Supervised decisions and QA regarding pricing and billing of national accounts through contract review and analysis.

12. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how national service managers use r:
  • Initiated ideation session with Sam's Club/ R and D to develop 7 new items for testing in Category 44.
  • Utilized CRM tracking system for customer base tracking and process of sale tracking.1 Hamm R sum

13. Technical Training

Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.

Here's how national service managers use technical training:
  • Provided international technical training for repairing the ICP Spectrometers East Coast Service Supervisor.
  • Interfaced with potential partners to negotiate contracts and coordinate on-site technical training.

14. Service Support

Here's how national service managers use service support:
  • Provide customer correspondence and field service support as necessary to maintain a multiple microprocessor based Brain Imaging System.
  • Developed training and Service support program for domestic technicians and International distributors.

15. Sales Process

Here's how national service managers use sales process:
  • Designed and developed standardized sales processes.
  • Maintained contact with Customers, Vendors, and Sub-Contractors throughout the refurbishment and sales process.
top-skills

What skills help National Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on national service manager resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).
Do you want to know more?
Read more about what experts have to say about national service manager

List of national service manager skills to add to your resume

National service manager skills

The most important skills for a national service manager resume and required skills for a national service manager to have include:

  • Project Management
  • Customer Service
  • Service Organization
  • Business Development
  • CRM
  • Training Programs
  • Service Delivery
  • Technical Support
  • Warranty Claims
  • Party Vendors
  • National Accounts
  • R
  • Technical Training
  • Service Support
  • Sales Process
  • ERP
  • Customer Support
  • Service Operations
  • Customer Complaints
  • Product Line
  • Service Contracts
  • OEM
  • Logistics
  • Process Improvement
  • ISO
  • Technical Service
  • Service Issues
  • Service Quality
  • Service Calls
  • Trade Shows
  • Direct Reports
  • Customer Relations
  • Regional Service
  • POS
  • HVAC
  • Service Centers
  • Executive Management
  • Product Development
  • Depot Repair
  • Inventory Control
  • Service Revenue
  • PC
  • Training Materials
  • SLA
  • Equipment Installation
  • Cost Savings
  • Business Plan
  • Customer Sites
  • HR
  • KPI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs