National Storage Affiliates Remote jobs

Remote contract for PhDs in Chemistry, Chemical Engineering, or related fields. Work on cutting-edge projects with top AI labs while earning up to $50+/hour, fully remote, with flexible weekly hours. No AI experience required. Help fine-tune large language models (like ChatGPT) using your chemistry knowledge. You'll design problems, check how well AI solves them, and work with researchers to build better benchmarks. Responsibilities: Design advanced chemistry problems to test AI performance (e.g., chemical engineering, biochemistry). Develop clear, step-by-step solutions with rigorous logic. Evaluate AI outputs for accuracy and quality of reasoning. Collaborate with researchers to refine benchmarks across undergraduate to PhD-level chemistry topics. Requirements: PhD (pursuing or completed) in Chemistry, Chemical Engineering, Biochemistry, or related field. Strong chemistry reasoning and problem-solving skills across advanced domains. Ability to communicate complex ideas clearly in writing and provide structured feedback. No AI experience required Perks: Fully remote, flexible work. Work on cutting-edge AI projects with leading LLM companies. Offer Details: Pay rate: $50+/hour (depends on role and candidate expertise). Assessment: Shortlisted experts complete an evaluation before selection. Assignments: Contract roles with defined start/end dates; up to 40 hrs/week. About Turing: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile. Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Remote contract for PhDs in Biology, Biotechnology, Biochemistry, or related fields. Work on cutting-edge projects with top AI labs while earning up to $50+/hour, fully remote, with flexible weekly hours. No AI experience required. Role Overview: Help fine-tune large language models (like ChatGPT) using your biology knowledge. You'll design problems, check how well AI solves them, and work with researchers to build better benchmarks. Responsibilities: Design advanced biology questions to test AI performance. Develop clear, step-by-step solutions with rigorous logic. Evaluate AI outputs for accuracy and quality of reasoning. Collaborate with researchers to refine benchmarks across undergraduate to PhD-level biology topics. Requirements: PhD (pursuing or completed) in Biology, Biotechnology, Biochemistry, or a related field. Strong biology reasoning and problem-solving skills across advanced domains. Ability to communicate complex ideas clearly in writing and provide structured feedback. No AI experience required Perks: Fully remote, flexible work. Work on cutting-edge AI projects with leading LLM companies. Offer Details: Pay rate: $50+/hour (depends on role and candidate expertise). Assessment: Shortlisted experts complete an evaluation before selection. Assignments: Contract roles with defined start/end dates; up to 40 hrs/week. About Turing: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile. Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Bridge radically simplifies accepting insurance for virtual care clinics, enabling them to offer patients insurance-covered care within a matter of weeks. By utilizing Bridge, virtual care clinics can tap into nationwide insurance coverage, leverage patient-facing and back-office technology specifically designed for virtual care workflows, and benefit from comprehensive revenue cycle management. Recently emerging from stealth mode, Bridge has already signed multiple large companies, including public companies. It is led by a team of seasoned healthcare experts with extensive experience across virtual care clinic operations, insurance contracting, and revenue cycle management. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're poised to scale rapidly. The Role We're hiring a Growth team member to report directly to the Head of Growth, with responsibility for driving new logo sales and revenue growth. You'll own the full sales cycle, from prospecting through close, with a focus on signing new logos, accelerating deal velocity, and building repeatable sales processes. This is not a traditional sales role; success requires deep curiosity, the ability to educate and advise prospects, and comfort navigating the nuances of healthcare billing and insurance at a scaling startup. This is a high-impact role for an ambitious operator who thrives in fast-moving environments and enjoys scaling go-to-market functions. By helping virtual care companies scale, you'll directly expand patient access to affordable, insurance-covered care nationwide. Responsibilities Own the full sales cycle (from lead generation through close) with a focus on new logo acquisition and pipeline health. Build trusted relationships with executives and operators, advising them on billing models, payer requirements, and Bridge's capabilities. Partner cross-functionally (Product, RCM, Payor, Ops, Legal, Engineering) to ensure successful deal execution and translate market feedback into strategy and product improvements. Contribute to building repeatable sales processes that support scale and faster deal velocity. Requirements4+ years of experience in a customer-facing growth, business development, consulting, or account management role Strong understanding of US healthcare, ideally with exposure to virtual care and/or reimbursement models Demonstrated success in early-stage startup environments; comfortable with ambiguity Exceptional communication skills and ability to quickly build trust with executive-level stakeholders Analytical problem-solver who can translate prospect needs into actionable insights for internal teams Highly collaborative, eager to partner across the organization to drive impact What we're not looking for: Traditional transactional sales backgrounds without healthcare exposure Candidates without experience in early-stage or high-growth environments Why Bridge?Be a foundational team member in a company transforming how virtual care clinics scale insurance access Work on high-impact, revenue-driving initiatives directly alongside the Head of Growth Help shape and scale a critical revenue-driving function at a fast-growing startup. Join a world-class team backed by leading investors. Competitive salary, benefits, and equity package. Location Our preference is for candidates who can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office, 2 days remote. We are open to fully remote for select candidates. Compensation Base and variable compensation $110,000 - $150,000 + variable compensation DOE + equity opportunity

About Synapticure As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers, payers, ACOs, health systems, and life sciences organizations-including through CMS' new GUIDE dementia care model-Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases such as Alzheimer's, Parkinson's, and ALS. The Role Synapticure is seeking an experienced and highly capable Legal Counsel to serve as the company's in‑house attorney. In this critical role, you will function as a strategic business partner and trusted advisor to executive and clinical leadership-building and leading a right‑sized compliance program, managing legal risk, and ensuring regulatory alignment across our fast‑growing organization. The ideal candidate brings deep healthcare regulatory expertise, sound business judgment, and the ability to translate complex legal advice into actionable, practical guidance. You will oversee healthcare compliance, contracting, and general legal operations across the enterprise, supporting both the clinical delivery organization and the corporate entity. This is an exciting opportunity to shape the legal and compliance function at a mission‑driven, high‑growth healthcare company that is redefining access to specialized neurological care. Job Duties - What you'll be doing Healthcare Regulatory & Compliance Design, implement, and oversee a scalable healthcare compliance program, including policies, training, and internal monitoring frameworks Provide guidance on federal and state healthcare laws and regulations, including HIPAA, fraud and abuse (Stark and Anti‑Kickback Statute), corporate practice of medicine, and multi‑state telehealth requirements Advise on MSO/PC structures, payer contracting compliance, and corporate practice of medicine guardrails Provide counsel on complex billing, coding, and reimbursement issues, including Medicare and Medicaid participation Anticipate and communicate regulatory trends, advising leadership on both risk and strategic opportunity Oversee internal investigations, audits, and privacy/security initiatives in partnership with technology and clinical operations teams Contracting & Transactions Draft, review, and negotiate a wide range of contracts, including payer, health system, vendor, and technology agreements Support clinical and life sciences partnership agreements while maintaining appropriate corporate and compliance boundaries Develop and maintain contract templates, playbooks, and workflows to streamline review and approvals across the organization Corporate & Operational Legal Support Provide day‑to‑day legal counsel on corporate governance, employment, risk management, and marketing matters Collaborate with business and clinical leaders to translate legal and compliance advice into practical, operational solutions Serve as the primary point of contact for outside counsel, ensuring effective resource use and alignment with company strategy Educate and train internal teams on contracting best practices and healthcare regulatory requirements Support strategic initiatives, corporate development, and special projects as Synapticure continues to scale Requirements - What we look for in you Juris Doctor (J.D.) from an accredited law school and active licensure in at least one U.S. jurisdiction 5-10+ years of legal experience, ideally a blend of law firm and in‑house counsel roles within healthcare or health technology Demonstrated expertise in healthcare regulatory areas including HIPAA, fraud and abuse, corporate practice of medicine, telehealth, payer contracting, and MSO/PC structures Experience designing, managing, or scaling healthcare compliance programs tailored to growth‑stage or technology‑enabled healthcare companies Ability to assess and communicate risk clearly, balancing regulatory compliance with business objectives Strong interpersonal and communication skills, capable of translating complex legal issues into clear, actionable advice for diverse audiences Proven record of working cross‑functionally and collaborating with leadership, operations, and clinical teams Preferred Qualifications Experience in a telehealth or tech‑enabled healthcare environment Familiarity with value‑based care models and payer/provider partnerships Exposure to life sciences collaborations and related regulatory considerations Understanding of data privacy frameworks beyond HIPAA (e.g., CCPA, GDPR) Experience supporting corporate transactions, including fundraising or M&A activities Values Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we serve, and we put our patients first in everything we do. Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients' circumstances and meet that challenge with empathy, compassion, kindness, joy, and hope. Seek to understand, and stay curious. We listen first-to one another, our patients, and their caregivers-communicating authentically while recognizing there's always more to learn. Embrace the opportunity. We act with urgency and optimism, driven by the importance of our mission. Travel Expectations This is a fully remote position. Occasional travel to Synapticure's headquarters in Chicago, IL, or regional clinical team gatherings may be required. Salary & Benefits Competitive compensation based on experience Comprehensive medical, dental, and vision coverage 401(k) plan with employer matching Flexible scheduling and remote‑first work environment Life and disability insurance coverage Generous paid time off and sick leave Opportunities for professional development and advancement within a fast‑growing healthcare organization #J-18808-Ljbffr

Field Manager - Dallas Honey Homes | Making Homeownership Effortless Honey Homes is reimagining home maintenance. We're a membership-based service that pairs homeowners with a dedicated handyperson and an easy-to-use app to handle everyday to-dos, ongoing maintenance, and unexpected repairs. Our team includes leaders from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber, and we're backed by Khosla Ventures, Era Ventures, Pear VC, and the co-founders of DoorDash, Lyft, and Opendoor. Learn more: ****************** About the Role We're looking for a Field Manager to launch, grow, and lead our Dallas market. This is a hands-on leadership role where you will shape the customer experience, coach a high-performing handyman team, and drive market growth. In this role, you will: • Hire, train, and lead a team of Honey Homes handypeople, scaling to 10+ as demand grows. • Support new members and help onboard them into the Honey Homes experience. • Partner with Marketing to select launch neighborhoods, grow top-of-funnel demand, and activate ambassadors. • Build relationships with specialists (e.g., plumbers, electricians, roofers) to enhance service capabilities. • Own local operational performance, including quality metrics, customer satisfaction, and productivity. • Manage an expanding set of responsibilities as the market grows, including financial and operational strategy. This role is based in Dallas with travel to Austin every 2-3 weeks to collaborate with the Texas team. What You'll Accomplish in the First Six Months • Grow the market by owning customer outcomes, retention, and operational execution. • Activate at least five member ambassadors by building strong relationships during First Visits and coordinating with Marketing on engagement and content. • Coach and develop your handyperson team, ensuring high-quality visits and consistent follow-up. • Build a culture of hospitality and quality, measured by retention, visit feedback, NPS, and referrals. What You Bring Leadership & Culture: • You lead with empathy and hospitality. • You build trust quickly with customers and team members. • You thrive in fast-moving, ambiguous environments. Operational Excellence: • You act like an owner and solve problems from first principles. • You prioritize effectively and communicate clearly. • You use data to guide decisions and improve processes. • You build scalable playbooks and drive efficiency. Experience & Qualifications: • 3+ years of operations or field management experience, ideally in a fast-paced or startup environment. • 2+ years managing teams of 8+ (including distributed field teams). • Proven track record of meeting or exceeding operational KPIs. • 5+ years of customer-facing experience with strong service and escalation skills. • Experience with homeownership or home maintenance is a plus. • Must have a valid driver's license and reliable transportation. Compensation & Benefits • Salary: $95,000-$110,000 (commensurate with experience). • Equity: All employees are owners at Honey Homes. • Benefits: 100% employer-paid Medical, Dental, and Vision; 401(k); FSA; Flexible Time Off; partial remote work schedule. • Note: This is a field + in-office role. Candidates must be authorized to work in the U.S.; we cannot provide visa sponsorship.

PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations. As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry. Due to our continued growth, we are hiring for a Physician Relations Specialist to join PracticeMatch, an M3 company. This position is fully remote and you will be able to work permanently from your home. This Physician Relations Specialist will be responsible for conducting phone interviews with graduating residents and fellow physicians to gain their valuable personal recruitment information that physician healthcare organizations require to successfully recruit and place qualified physicians. Essential Duties Include: Complete phone interviews with physicians to obtain their personal contact information and future practice desires Place outbound calls to physicians in regards to future practice opportunities Connect with residents/fellows on social media platform Inform physicians on PracticeMatch's career resources Receive inbound calls from physicians, hospitals, and administrators Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed Produce between 80-100 calls each day Qualifications Superior listening skills and professional phone communication Experience using LinkedIn Possesses self- motivation and assertiveness to achieve goals Is experienced with a ‘sales' approach towards “gate-keepers” Outbound call experience preferred High school degree or equivalent work experience in market research; sales and/or customer support preferred Efficient communication skills are required in order to be successful. Excellent verbal and written communication skills Ability to multi-task, prioritize and manage time effectively Attention to detail, as the job consists of data entry of information received from physician Additional Information Benefits: A career opportunity with M3USA offers competitive wages, and benefits such as: Health and Dental Life, Accident and Disability Insurance Prescription Plan Flexible Spending Account 401k Plan and Match Paid Holidays and Vacation Sick Days and Personal Day About M3 USA: M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. *M3 reserves the right to change this job description to meet the business needs of the organization #LI-Remote #LI-LB1

What You Will Do Write and maintain JavaScript / Node.js code for automated trading systems, background jobs, and market data ingestion Contribute to Go services where concurrency and predictable behavior matter Rewrite outdated or messy JavaScript services in Go Work across multiple repositories communicating via WebSockets, Redis, and HTTP Debug real production issues in live systems Move fast: build, break, fix, and ship Gradually take ownership of small but critical parts of the system What We're Looking For Comfortable with JavaScript / Node.js Some exposure to Go, or interest in learning it Understanding of async code, OOP, and event-driven systems Not afraid of messy codebases or unfamiliar repos Able to move quickly, ask questions, and take feedback well Strong debugging instincts Startup, side-project, or self-taught engineering background Flexible availability, including occasional nights or weekends Nice To Have Betting, trading, or market-related experience Experience with real-time systems (WebSockets, Redis, pub/sub) Some infrastructure or Linux experience Bonus: scraping or automation experience (Playwright, Puppeteer, Selenium) What This Role Is A high learning-curve role with an emphasis on getting systems into production Direct visibility into how real-world trading systems are built Working closely with a small, highly involved team Shipping code that runs live with real money What This Role Isn't No formal onboarding or extensive documentation Not a heavy-process environment (minimal tickets, meetings, or planning cycles) Base salary: $100,000+ annually, depending on experience and role fit Structure: Role begins with a 1-2 month paid contract engagement, followed by full-time conversion upon mutual fit Equity: Available for the right candidate About 4C Software 4C Software builds the technology powering one of the largest sports prediction markets in the world, with $750M+ traded on the platform this year. We also develop automated trading and market infrastructure software that operates on multiple platforms at a significant scale. We're a small team working in a fast-paced environment, building systems that run live with real money in production. Our team is based in Chicago, but this role is fully remote.

Mandarin Document Reviewer Contact Review - Washington, DC Familiarity with document review workflows Examples: Privilege/Responsiveness Review, Redactions, Conceptual Searching, First and Second Review, etc. Experience with electronic document review technology Examples: Relativity, Concordance, ViewPoint, etc. Active bar admission in at least 1 U.S. Jurisdiction and status in good standing Ability to read/write Mandarin Chinese. Preferred Skills (Not Required) Experience as a member of a document review team Familiarity with Relativity 9.0 or higher version 2+ years of legal support experience Hours & Location Location (including opportunity for remote work) is established on a project‑by‑project basis Hours (including the opportunity to work outside standard business hours) are established on a project‑by‑project basis About Contact Contact Review prides itself on finding high‑quality, high‑accountability, barred attorneys specifically tailored to the needs of our project. We seek attorneys to assist with document review, privilege review, expert testimony, legal research, and foreign language translation. Unlike other eDiscovery vendors, Contact fosters a culture where every project manager, programmer, engineer, reviewer, and analyst sees themselves as an extension of the projects' team. Here at Contact, we look for ways to improve efficiency, streamline workflows, and put our clients in the best possible position to weather the next storm. For more information about Contact Review please visit: ************************************************************* Salary: $60 - $60 an hour #J-18808-Ljbffr

Job Description Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security. In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment. This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering. Responsibility * Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues * Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation * Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets * Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation * Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities * Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence * Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem * Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc * Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development * Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners * Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management * Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration * Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions * Eperience embedding security and compliance controls into AI/automation workflows * Experience with IT operations, incident management, and ticketing systems * Experience with Agile, DevOps, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes) Preferred * Experience with multi-agent orchestration and AI/ML frameworks at scale * Track record of reducing operational burden through AI or automation in complex enterprise environments * Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts * Familiarity with zero-trust, security monitoring, and cloud-native architectures * Demonstrated prompt engineering expertise and LLM strategy development * Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns * Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption * Certifications in AI, cloud computing, or ITSM platforms Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. * Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We are looking for a high-potential, analytical, and crypto-passionate intern to join our Consumer Product team for a 6-month internship, reporting directly to the VP of Consumer based in Paris. As the right hand to the VP of Consumer, you will support a wide range of strategic and operational topics - from product and market analysis to project management and process optimization. This is a rare opportunity to get hands-on experience at the intersection of product, growth, and strategy in one of the most fast-moving industries in the world. WHAT YOU WILL DO * Conduct deep-dive product and market analyses to support strategic decision-making * Analyze user data to uncover insights on product usage, engagement, and growth opportunities * Draft briefing notes, dashboards, and presentations for leadership and cross-functional teams * Support project management of key initiatives across Product, Design, Data, Engineering, and Marketing * Identify and drive operational improvements to make the Consumer team more efficient and effective WHAT YOU WILL NEED * Final-year student at HEC, ESSEC, ESCP, or a top engineering school (X, Centrale, Mines, Télécom, etc.) * Strong analytical and problem-solving skills, with the ability to structure and interpret complex data * SQL knowledge is a plus (bonus), not a requirement * Excellent written and verbal communication skills in English * Fluent in crypto / Web3 trends, products, and culture - you actively follow the industry * Previous internship experience in strategy consulting or investment banking is a strong plus * Highly proactive, rigorous, and resourceful, able to work autonomously in a fast-paced environment WHAT YOU WILL GAIN * First-hand exposure to product strategy, analytics, and operations in a global crypto company * Direct mentorship and collaboration with a senior executive * A steep learning curve, ownership, and the chance to have tangible impact from day one COMPENSATION & PERKS * Competitive full-time salary based on experience and meaningful equity in an industry-leading company * Awesome office location in the heart of Paris * Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year. * The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry * Unlimited vacation policy; work hard and take time when you need it * Performance-based bonuses paid in cash * Apple equipment provided by the company #LI-Hybrid Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time. You may contact our Data Protection Officer by email at ******************. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Remote AI research project focused on understanding real retail-investor behavior. We're looking for active traders and experienced retail investors who can provide high-quality insights into how everyday investors analyze markets, manage portfolios, and make trading decisions. You'll contribute judgment, structured reasoning, and hands-on domain context while also supporting data-annotation and evaluation tasks that help train financial AI systems. You'll review trading-related content, investor communications, and platform activity; categorize and label data with consistency; and help refine how AI models reason about equities, ETFs, crypto, and broader market behavior. Candidates should be up-to-date on current market trends, familiar with major brokerage platforms, and comfortable explaining how real investors think through risk, conviction, and execution. Ideal candidates actively use platforms such as Robinhood, Wealthsimple, Charles Schwab, Fidelity, eToro, Interactive Brokers, SoFi, or Webull, and bring practical experience trading stocks, ETFs, crypto, or derivatives. Strong analytical judgment, clear written communication, and comfort with structured labeling work are essential. This is a fully remote contract role with flexible hours, where you'll directly impact how frontier AI systems understand retail trading behavior and investment decision-making.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As an intern at Affirm, you will be a contributing member of our outstanding engineering team, and as such you will work on meaningful projects and frequently ship code. Recent grads and past interns have built a real-time high-throughput data processing pipeline, developed an extensive automated testing framework, and built out our proprietary financial platform that is central to our long term company mission. We are excited to meet and consider strong students for our 12-16 week internships. We are a dynamic organization that is happy to tailor projects to your skills, and we will work with you throughout the interview process to determine which team will be best for you. What You'll Do Interns are responsible for developing and shipping a project and verifying that it works in production. Because things are changing fast at Affirm, we do not specify intern projects in advance, instead you will collaborate with your mentor and manager when you start to spec a project that will best contribute to your team. * This role will ship code and monitor the deployment of your work. Our intern projects are not isolated or intended to be thrown away: your team will depend on your contributions! * We pair interns with a dedicated mentor who will be by your side to give advice and ensure the success of your project. Expect to meet with them on a regular basis and receive feedback. * There are opportunities to attend events with other interns and full-time Affirmers! Past events have included virtual cooking classes, executive fireside chats, cable car trolley tours, and Giants games. * Interns present their work to the entire engineering organization at the end of the internship. What We Look For * Passion and dedication to changing consumer banking for the better * Experience with Python, C/C++ or Java * Frontend experience in WebApps/JavaScript/AngularJS/React * Strong communication skills * Experience with object oriented programming * Deployment and testing frameworks * API development/documentation * AWS or other PaaS frameworks Compensation is a set amount for the Intern role with no range. USA hourly base pay: $55.00 USA monthly base pay: $9,500 Please note that visa sponsorship is not available for this position. Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: * Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents * Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses * Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge * ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Company Remote Career Work Type Part Time Classification Human Resource Clerks Required Skills Strong people skills Excellent phone manner Be passionate about growing a small business Have a Can do attitude Preferred skills Work from home Flexible hourr Role Description Email Management/ Admin Answer calls Data entry Apply now for more information How to apply: Please apply using the link below. If we would like to proceed with your application, we will contact you and ask you to complete a short application test against the client's brief.

will be hybrid and can be hired anywhere in the Denver, CO area. The Sr. Talent Acquisition Partner is responsible for researching, developing, and implementing an effective strategy to attract a diverse pool of qualified talent to Optiv. This role will use creative tactics for building upon our employment brand to source candidates for active openings and future needs through proactive pipelining. This role will function as a full life-cycle recruiter from sourcing to offer negotiations. How you'll make an impact: Execute Optiv's Talent Acquisition strategy in support of company growth initiatives, goals and values. Integral partner in helping to acquire key talent using a variety of methodologies: cold calling, emailing, and communicating through professional and Internet/Social Networks (i.e. LinkedIn and other tools). Manage Talent Acquisition processes for client groups, attracting qualified candidates and matching them to the jobs for which they are best suited. May assist in mentoring/training new team members in Talent Acquisition Collaborate with HR Business Partners and Compensation teams to ensure best in class practices with internal candidate identification and career progression plans. Lead kick-off meetings with Hiring Managers to confirm job requirements for roles, including job duties, qualifications and skills, timeline to hire, and potential sourcing strategies. Create compelling job postings that convey the requirements of the role and support the employment and business segment brand while following employment law and local/country specific legislation. Partner with Hiring Managers throughout the selection process while providing hiring and offer recommendations. Facilitates offer negotiation process and extends formal offer. Ensure a positive candidate experience with timely and clear communication throughout the hiring process; cultivates relationships with strong pipeline candidates in anticipation of future critical roles. Provide expert guidance, facilitation, and collaboration to recruit, identify, select, orient, and retain highly skilled and diverse candidates to Optiv's commitment to a diverse culture. Build innovative plans to ensure pipeline for talent is met including and not limited to college programs, programs with industry associations, and internships or job rotation plans. Earn the confidence and trust of others; deliver on commitments; demonstrate high standards of ethical conduct; and protect confidential information. Promote and build on the Optiv Employment Brand Other responsibilities as assigned What we're looking for: Minimum 7+ years recent recruiting experience managing all phases of the recruitment and hiring process; 2+ years direct experience recruiting for niche Cybersecurity, Professional Services or Sales roles strongly preferred; Bachelor's degree or equivalent preferred; or some combination of related experience and education. Expert in internet recruiting, social networking, and other creative sourcing solutions. Proven ability to build pipeline and/or programs to enhance employment brand and reach passive candidates for a variety of roles. Exceptional ability to communicate multi-dimensional concepts in a simple way to diverse audiences. Knowledgeable with laws, regulations, and best practices applicable to hiring and recruitment. Skilled in delivering training for managers/employees on hiring, comfortable making recommendations and able to take proactive steps to move the recruiting process forward. Proven success in developing and maintaining collaborative relationships with management, peers, and colleagues, as well as with internal and external applicants. Ability to work well both autonomously and within a team, in a fast-pace, high-volume and deadline-oriented environment. Experience fully utilizing an Applicant Tracking System (ATS) and other technologies Goal-oriented individual who can prioritize activities and follow-through necessary to achieve results in a changing business environment. Strong business acumen and demonstrated ability to translate business priorities into talent priorities. Salary Range Description $95,800.00 - $127,600.00 Annual The Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component. Job Application Window This position accepts applicants for a minimum of 4 business days after the job posting date and will remain available until an applicant has been selected for the position. What you can expect from Optiv A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. Work/life balance Professional training resources Creative problem-solving and the ability to tackle unique, complex projects Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Remote contract for PhDs in Biology, Biotechnology, Biochemistry, or related fields. Work on cutting-edge projects with top AI labs while earning up to $50+/hour, fully remote, with flexible weekly hours. No AI experience required. Role Overview: Help fine-tune large language models (like ChatGPT) using your biology knowledge. You'll design problems, check how well AI solves them, and work with researchers to build better benchmarks. Responsibilities: Design advanced biology questions to test AI performance. Develop clear, step-by-step solutions with rigorous logic. Evaluate AI outputs for accuracy and quality of reasoning. Collaborate with researchers to refine benchmarks across undergraduate to PhD-level biology topics. Requirements: PhD (pursuing or completed) in Biology, Biotechnology, Biochemistry, or a related field. Strong biology reasoning and problem-solving skills across advanced domains. Ability to communicate complex ideas clearly in writing and provide structured feedback. No AI experience required Perks: Fully remote, flexible work. Work on cutting-edge AI projects with leading LLM companies. Offer Details: Pay rate: $50+/hour (depends on role and candidate expertise). Assessment: Shortlisted experts complete an evaluation before selection. Assignments: Contract roles with defined start/end dates; up to 40 hrs/week. About Turing: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile. Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Remote contract for PhDs in Chemistry, Chemical Engineering, or related fields. Work on cutting-edge projects with top AI labs while earning up to $50+/hour, fully remote, with flexible weekly hours. No AI experience required. Help fine-tune large language models (like ChatGPT) using your chemistry knowledge. You'll design problems, check how well AI solves them, and work with researchers to build better benchmarks. Responsibilities: Design advanced chemistry problems to test AI performance (e.g., chemical engineering, biochemistry). Develop clear, step-by-step solutions with rigorous logic. Evaluate AI outputs for accuracy and quality of reasoning. Collaborate with researchers to refine benchmarks across undergraduate to PhD-level chemistry topics. Requirements: PhD (pursuing or completed) in Chemistry, Chemical Engineering, Biochemistry, or related field. Strong chemistry reasoning and problem-solving skills across advanced domains. Ability to communicate complex ideas clearly in writing and provide structured feedback. No AI experience required Perks: Fully remote, flexible work. Work on cutting-edge AI projects with leading LLM companies. Offer Details: Pay rate: $50+/hour (depends on role and candidate expertise). Assessment: Shortlisted experts complete an evaluation before selection. Assignments: Contract roles with defined start/end dates; up to 40 hrs/week. About Turing: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile. Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Senior Recruiter (Hybrid/Remote) Company: Fuze HR Solutions Inc. Industry: Recruiting & Staffing We are hiring a Senior Recruiter to manage and fill high volume open positions in the skilled trade, and professional niche. This is a Remote/Hybrid role and can be based across the US, with a focus on these metro areas: Atlanta, GA Denver, CO Las Vegas, NV Phoenix, AZ Pittsburgh, PA Seattle, WA If you're passionate about recruitment and thrive in a fast-paced, team-driven environment, we'd love to have you grow with us! Duties/Responsibilities: Manage the full-cycle recruitment process for high-volume industrial, skilled trades, professional roles, Conduct daily outreach, phone screens, interviews, and successful candidate placements Utilize social media platforms, Applicant Tracking Systems (ATS), and CRM tools to source, screen, track, and engage candidates Partner with internal teams and client contacts to understand staffing needs and ensure timely fulfillment of job orders Perform administrative tasks such as timesheet collection, data entry, and maintaining accurate candidate and client records Proactively build and maintain a robust pipeline of qualified candidates while promoting top talent to clients Collaborate with team members to support shared goals and contribute to the overall success of the recruiting team Ensure adherence to all compliance guidelines and promote workplace safety standards Qualifications/Requirements: 3+ years high volume recruitment experience Proven experience head hunting skilled and professional talents in a busy changing environment High school diploma or equivalent required Strong verbal and written communication skills Proven ability to build and maintain effective relationships with clients, candidates, and team members Demonstrated commitment to delivering high-quality service and meeting client expectations Excellent time management and organizational skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment Proficient in using Applicant Tracking Systems (ATS) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) About Fuze HR Solutions Fuze HR Solutions Inc. is proud to be a 100% Canadian-owned company, serving the recruitment and staffing industry since 2006. Over the years, Fuze HR has built a strong reputation as a trusted recruitment partner, specializing in a wide range of sectors including Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting & Finance, Sales & Marketing, Hospitality, Construction, and Development. We support organizations at every level-from administrative roles to senior leadership positions-providing tailored recruitment solutions for contract, temporary, and permanent placements. By partnering closely with our clients, we deliver the comprehensive, high-quality service expected from a leading staffing agency. Below are examples of some of the things you can take advantage of from this opportunity: Be part of the excitement - we are growing in the US! Work with a highly motivated, collaborative, fun, talented team/work environment Get mentored by leading professionals in this field! Top-notch support and training to help you be successful in your current role and long-term growth with Fuze HR Competitive compensation/total rewards package; uncapped income potential Employee Recognition Program Employee assistance program and so much more! Fuze HR is experiencing rapid growth, with exciting projects, amazing clients, and opportunities driving our success. Join our team and grow your career with us! To learn more, visit ************** Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.