Medical Assistant jobs at National Vision Administrators

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price. For more details about America's Best, visit . At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. The optometric technician is key for keeping patient flow efficient, assisting the optometrist by conducting pre-screenings and testing prior to the Doctor's examination. The valuable vision tests they conduct help the optometrist provide the best care possible. This position does not require optical experience or certification, training provided! How would you like Sundays off? Yes, every Sunday we're closed! Job Description What would you do? - The Specifics Ensure high quality patient care. Maintain a professional atmosphere and appearance of doctor's office and pretest room. Understand ocular terminology and diseases and know the ocular abbreviations. Explain to the patient the types of preliminary examinations. Complete necessary paperwork and perform testing on patients prior to doctor examination. Promote visual field testing and retinal screenings to eligible patients. Perform exam pre-screening. Review prescriptions and/or patient information carefully and identify special needs. Consult with the optician, Doctor or Retail Management when necessary. Ensure equipment, both Doctor's and pre-test, is properly maintained. Qualifications Are you the right fit? - The Suitable Talent Fluent in reading and speaking both English and Spanish. Previous retail/optical experience preferred, but not required. Strong customer service skills. Ability to learn optical knowledge. Able to give instruction in a clear and concise manner to customers. Effective interpersonal skills. Excellent organizational skills. Detailed oriented. Multitasking and time-management skills. Professional attitude and appearance. Additional Information Taking care of our people We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates - including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, overtime pay when applicable and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website to learn more. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price. For more details about America's Best, visit . At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. The optometric technician is key for keeping patient flow efficient, assisting the optometrist by conducting pre-screenings and testing prior to the Doctor's examination. The valuable vision tests they conduct help the optometrist provide the best care possible. This position does not require optical experience or certification, training provided! Job Description What would you do? - The Specifics Ensure high quality patient care. Maintain a professional atmosphere and appearance of doctor's office and pretest room. Understand ocular terminology and diseases and know the ocular abbreviations. Explain to the patient the types of preliminary examinations. Complete necessary paperwork and perform testing on patients prior to doctor examination. Promote visual field testing and retinal screenings to eligible patients. Perform exam pre-screening. Review prescriptions and/or patient information carefully and identify special needs. Consult with the optician, Doctor or Retail Management when necessary. Ensure equipment, both Doctor's and pre-test, is properly maintained. Qualifications Are you the right fit? - The Suitable Talent Previous retail/optical experience preferred, but not required. Strong customer service skills. Ability to learn optical knowledge. Able to give instruction in a clear and concise manner to customers. Effective interpersonal skills. Excellent organizational skills. Detailed oriented. Multitasking and time-management skills. Professional attitude and appearance. Additional Information Taking care of our people We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates - including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, overtime pay when applicable and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website to learn more. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Assist with all phases of orthodontic treatment as directed by the Doctors and/or treatment plan. Prepare teeth for the placement of brackets and bands. Prepare and secure orthodontic wires. Educate patients on oral hygiene and appliance care. Help motivate patients to achieve the very best results from orthodontic treatment. Serve as key communication link between the patient and the orthodontist. Make patients feel comfortable, at ease and welcome to the Practice by engaging patient and/or parent in conversation. Answer patient/parent questions if appropriate or refer them to the Doctor or another staff member who can assist them. Complete accurate notes in patient records as required. Sterilize, set up and prepare orthodontic equipment and instrumentation in accordance with established regulations and guidelines. Maintain clean, neat work area. Restock supplies as needed. Follow OSHA guidelines and maintain safe and effective working habits; report any unsafe instruments or procedures to the Practice Manager. Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA. Maintain acceptable standards for waste of orthodontic equipment and supplies Serve as back up to front desk as needed, answer phones and schedule appointments. Work rotating on-call schedule holidays, evenings, or weekends. Must always represent the practice in a professional, pleasant, and cooperative manner. Maintain regular attendance and adhere to assigned work schedules and office policies. Must be flexible. Regular attendance of continuing education courses. Must maintain certification and/or license renewals as required by state. Must excel in forward thinking in order to anticipate the needs of the patient and our dental team. May be required to travel between office locations. Must be insurable by the company's insurance. Performs other related duties as necessary or assigned by management.

Behavioral Health Connections Paragon Behavioral Health Connections is a comprehensive behavioral health organization on a mission to positively impact individuals and families through compassionate, and client-centered care. Our mission is to deliver personalized care that uplifts our clients and builds supportive connections in communities. Through community based or in-home services, and digital solutions as needed, we meet clients where they are-both physically and emotionally-to provide the right support at the right time. Serving communities across Colorado, we deliver equitable and creative “one-stop” behavioral health services-providing in-home mental health and substance use treatment, crisis stabilization, early childhood support, intensive outpatient programs, assertive community treatment, medication management, wrap around support and more. We believe care should meet people where they are, both physically and emotionally. Our approach is rooted in understanding, respect, innovation, and community collaboration. Our vision is to empower individuals and families with complex needs, helping them overcome challenges, build essential skills, and access the resources necessary to achieve long-term well-being. We offer a wide range of services, including step-down care from inpatient hospitalization for youth and adults, comprehensive support for children and families, and specialized treatment for adults facing depression, trauma, substance use, and other mental health needs. Our programming includes intensive care management supports for families and adults, Crisis Stabilization programming, Assertive Community Treatment (ACT) for individuals diagnosed with serious mental illness, Child First for young children and caregivers, integrated co-occurring Intensive Outpatient treatment, individual and family therapy, medication management (including MAT), peer support, supported employment/housing, and holistic recovery services for mental health and substance use disorders. Why Work With Paragon Statewide Reach - Deliver care where it's needed most. We're not region-limited-serve communities across Colorado, including rural and frontier areas with limited access to care. Flexibility & Work-Life Balance - Own your schedule. Partner with families to set visit times that work for them (and you), so you can enjoy Colorado's trails, slopes, and sunshine during off-peak hours. Clinical Leadership & Support - Clinicians lead here. Our executive team includes licensed providers who shape business decisions with a care-first lens. We provide licensure supervision and regular consultation to support your growth as a clinician. Comprehensive, Company-Paid Benefits - We cover health, dental, vision, short- and long-term disability, and life insurance-company-paid-so there are no premium deductions from your paycheck. Keep your full salary and your peace of mind. Career Growth Opportunities - Grow with us. Explore new modalities and specializations and advance into leadership as we expand statewide. Position Summary The Medical Assistant (MA) plays a key role on the multidisciplinary care team, supporting integrated physical and behavioral health services within a community behavioral health setting. This position provides direct patient care support, administrative functions, and coordination with clinicians to ensure safe, trauma-informed, person-centered care for individuals with mental health and substance use needs. Key Responsibilities Clinical Support Perform routine clinical tasks, including vital signs, height/weight, BMI, and point-of-care testing. Assist providers with medical and psychiatric assessments, exams, and procedures. Conduct health screenings (e.g., PHQ-9, GAD-7, SBIRT, social determinants of health). Administer immunizations and medications per organizational policy and state regulations. Prepare exam rooms, maintain equipment, and ensure infection control standards. Update patient charts with accurate, timely clinical documentation within the EHR. Conduct pre-visit screening and collection of pre-visit information Collecting lab specimens and obtaining vital signs (after training) Conduct follow-up communication with patients to reinforce care plans and address barriers to care Care Coordination Support integrated care workflows between primary care and behavioral health teams. Assist with referrals, authorizations, follow-up appointments, and lab/imaging coordination. Track preventive care needs and outreach for missed appointments or care gaps. Provide patient education on medication adherence, chronic conditions, wellness, and self-management. Administrative Duties Manage front- and back-office operations as needed, including check-in, scheduling, and insurance verification. Process incoming calls/messages and route appropriately within the care team. Maintain inventory of medical supplies and ensure regulatory compliance. Participate in quality improvement initiatives and contribute to team meetings. Maintain accurate data in EHR to support compliance, audits, and reporting. Behavioral Health-Specific Functions Support crisis prevention protocols (without performing clinical crisis intervention beyond scope). Provide trauma-informed interactions with individuals experiencing acute psychiatric symptoms. Monitor patients during psychiatric injections or medication-assisted treatment appointments. Assist nursing and psychiatric providers with medication administration workflows. Qualifications Education: High school diploma or equivalent required. Current MA certification/registration (CMA, RMA, CCMA, or state equivalent) preferred. CPR/BLS certification. Experience: Experience working with diverse populations and sensitivity to behavioral health conditions Prior experience in community health, behavioral health, or integrated care settings. Familiarity with trauma-informed care, de-escalation techniques, and harm-reduction principles. Experience with electronic health records (EHR), preferably in an outpatient or community clinic environment. Strong communication skills and ability to build rapport with patients experiencing mental health or substance use challenges. Compassion, patience, and emotional resilience in high-stress situations. Ability to work collaboratively on interdisciplinary teams (medical, nursing, behavioral health, case management). Organizational skills and attention to detail in fast-paced environments. Commitment to cultural humility, equity, and reducing stigma in behavioral health care. Awareness of crisis safety protocols Familiarity with healthcare compliance requirements (HIPAA, credentialing, immunization tracking). Language Skills: Bilingual (Spanish) preferred. Job Details Type: Full-Time Location: Lakewood or Centennial, Colorado (Hybrid) Department: Administration Schedule: Monday - Friday standard business hours. 2 days/week in either the Centennial or Lakewood Office Occasional travel to meet clients in their homes or in the community Salary: $57,000-$65,000 Benefits Paid health, dental, vision, life, short- and long-term disability insurance. Flexible work hours Discretionary Time Off (DTO) 401(k)retirement plan Employee Assistance Program (EAP) Professional development support Referral bonuses Diversity & Inclusion Paragon Behavioral Health Connections is committed to creating a diverse, inclusive, and equitable workplace. We strongly encourage applications from candidates of all backgrounds, identities, and lived experiences.

Compensation: $18.00 - $27.00 per hour The Certified Medical Assistant (CMA) provides patient care in accordance with established methods and techniques and conforms to recognized standards. The Certified Medical Assistant (CMA) assists practitioner in performing procedures, telephone prescription orders/refills, maintaining patient records and relaying test results. Principal Responsibilities: 1. Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within. 2. Directs patient flow and prepares patients for exams. 3. Obtains chief complaint, patient history, vital signs, and any other pertinent information and ensures accurate documentation in the EHR in a timely manner. 4. Retrieves and communicates laboratory and radiology test results and instructs patients regarding medications and treatment per practitioner's instructions. 5. Accepts and returns patient phone calls in a timely manner, as per provider direction, with accurate documentation. 6. Assists providers with clinical procedures as directed per national standards of practice. 7. Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance and participation in most in-services/department meetings and remaining current on clinic/department policies and procedures. 8. Proactively monitors provider schedules for accuracy. 9. Performs injections under direct supervision of provider per clinic policy, as needed. 10. Actively participate in the cleaning of shared work areas. Keeping exam rooms clean, neat and stocked. 11. Participates in the orientation and training of new employees. Education, Licensure and Experience: 1. High school diploma or equivalent required. 2. Certificate from a medical assistant program required (AAMA, NHA, AMT, or NCCT). 3. Current Basic Life Support (BLS) certification or ability to complete BLS certification within 90 days of hire required. Knowledge and Skills: 1. Effective written and oral communication skills to explain complex issues to patients and caregivers as well as internal team members. 2. Ability to work well with providers, clinical staff, and patients. 3. Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work. 4. Ability to remain calm and effective in emergency situations. 5. Ability to work with a diverse population and understand the age-related differences in caring for and/or communicating with patients and caregivers. 6. Ability to tactfully discuss issues and develop cooperative working relationships with others and maintain them over time. Perks and Benefits: Work-life balance is a top priority at The Corvallis Clinic 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve Generous Personal Leave Accrual Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA) Employer contribution to HSA and HRA (when enrolled in Medical Plan) Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP) Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield) Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) and discretionary Profit Share after 2 years (w/hours requirement). Pay on Demand (up to 2x per month) Casual Fridays (with clinic approved attire) Year-round employee engagement events and festivities Team centered culture, delivering exceptional medical care with compassion and a commitment to service

Compensation: $18.00 - $27.00 per hour The Certified Medical Assistant (CMA) provides patient care in accordance with established methods and techniques and conforms to recognized standards. The Certified Medical Assistant (CMA) assists practitioner in performing procedures, telephone prescription orders/refills, maintaining patient records and relaying test results. Principal Responsibilities: 1. Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within. 2. Directs patient flow and prepares patients for exams. 3. Obtains chief complaint, patient history, vital signs, and any other pertinent information and ensures accurate documentation in the EHR in a timely manner. 4. Retrieves and communicates laboratory and radiology test results and instructs patients regarding medications and treatment per practitioner's instructions. 5. Accepts and returns patient phone calls in a timely manner, as per provider direction, with accurate documentation. 6. Assists providers with clinical procedures as directed per national standards of practice. 7. Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance and participation in most in-services/department meetings and remaining current on clinic/department policies and procedures. 8. Proactively monitors provider schedules for accuracy. 9. Performs injections under direct supervision of provider per clinic policy, as needed. 10. Actively participate in the cleaning of shared work areas. Keeping exam rooms clean, neat and stocked. 11. Participates in the orientation and training of new employees. Education, Licensure and Experience: 1. High school diploma or equivalent required. 2. Certificate from a medical assistant program required (AAMA, NHA, AMT, or NCCT). 3. Current Basic Life Support (BLS) certification or ability to complete BLS certification within 90 days of hire required. Knowledge and Skills: 1. Effective written and oral communication skills to explain complex issues to patients and caregivers as well as internal team members. 2. Ability to work well with providers, clinical staff, and patients. 3. Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work. 4. Ability to remain calm and effective in emergency situations. 5. Ability to work with a diverse population and understand the age-related differences in caring for and/or communicating with patients and caregivers. 6. Ability to tactfully discuss issues and develop cooperative working relationships with others and maintain them over time. Perks and Benefits: Work-life balance is a top priority at The Corvallis Clinic 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve Generous Personal Leave Accrual Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA) Employer contribution to HSA and HRA (when enrolled in Medical Plan) Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP) Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield) Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) and discretionary Profit Share after 2 years (w/hours requirement). Pay on Demand (up to 2x per month) Casual Fridays (with clinic approved attire) Year-round employee engagement events and festivities Team centered culture, delivering exceptional medical care with compassion and a commitment to service

Medical Assistant at AllCare Health with the AllCare Medical Group - Mountainview team in Grants Pass, Oregon

Medical Assistant at AllCare Health with the ACMG - WellSpring Clinic in Grants Pass, Oregon We Are Seeking Qualified Candidates to Join Our Team! AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options. Summary Responsible for providing professional care to the patients under the supervision of the provider. Assists provider(s) in coordinating patient care. Functions as the primary liaison between patients and provider. Essential Duties Rooms patient and prepares patient for provider. Receives and returns all telephone calls in a courteous, professional, and timely manner. Gathers all written information, documents patient symptoms, and relays message to appropriate provider(s). Preps patient chart notes for provider's future patient appointments. Manages Medication prior authorizations. Job Duties Screens patients for same day appointments, recording vital signs, current medication list, and chief complaint. Confers with the provider(s) for work-in appointments. Ensures confidentiality and compliance with healthcare regulations, including HIPAA. Handles phone calls for patients calling in with medical concerns. Documents all calls in respective patient charts, verifies the phone number and pharmacy preference. Ensures patient charts contain all current pertinent information within EHR and are placed in designated areas for the provider's use. Maintains exam rooms with necessary supplies and materials. Prepares list of medical supplies needed and gives order requests to Practice Manager. Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary. Prepares equipment and aids providers during treatment, examination, and testing of patients. Greets patients and prepares them for physician examination. Screens patients for appropriate information. Instructs patients in the collection of samples and tests. Maintains/reviews patient records, charts, and other pertinent information. Records tests and examination results in the patient's chart. Verifies prior approval before referring to Immediate Care, Urgent Care, or Emergency Room, unless life-threatening issue. Orders immunizations as needed following standing orders. Assists with surgeries and office procedures as needed, dresses wounds, and provides other patient care; handles lab specimens and conducts approved in-office testing. Instructs patient and family regarding medications and treatment instructions. Ensures all medications are filled or refilled as instructed by the provider per medication protocol. Promotes a positive and professional company image when communicating with co-workers, providers, patients, outside health providers, and the public. Administers medications, immunizations, etc. as directed by MD, PA, or NP staff. Maintains punctual, regular and predictable attendance. Works collaboratively in a team environment with a spirit of cooperation. Respectfully takes direction from leadership. Meets all required training including those listed in Relias Learning Module System (LMS). Performs other duties as assigned. On Call Responsibilities This position does not have any on-call responsibilities. Supervisory Responsibilities This position does not have any supervisory responsibilities. Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. All health care providers who are HIPAA covered entities, whether individuals or organizations, must get an NPI. Under HIPAA, you're a covered health care provider if you electronically transmit health information in connection with a HIPAA standard transaction, even if you use a business associate to do so. AllCare Health employs staff that are defined under OHA or CMS as health care providers. Positions that are defined as providers include, but are not limited to, Doctors, Nurse Practitioners, Physical Therapists, Traditional Health Workers, and Certified or Qualified Healthcare Interpreters. All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education. Education & Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 1-2 years' experience working in a medical office, preferred. Certificates, Licenses and/or Registrations Current BLS Certification (or willing to be certified within 90 days of hire). Current Medical Assistant Certification, preferred. Physical Demands & Work Environment The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Company Overview AllCare Health Website: ****************************** AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at *************************************** AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more. The AllCare Health family of businesses is guided by our corporate principles: Purpose | Working together with our communities to improve the health and well-being of everyone. Values | Trust, Innovation, Relationships, and Voice. Vision | Thriving, Inclusive, and Equitable communities. Brand Promise | Changing Healthcare to Work for You. AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call ************ and ask for Human Resources. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Medical Assistant at AllCare Health with the AllCare Medical Group - Mountainview team in Grants Pass, Oregon We Are Seeking Qualified Candidates to Join Our Team! AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options. Summary Responsible for providing professional care to the patients under the supervision of the provider. Assists provider(s) in coordinating patient care. Functions as the primary liaison between patients and provider. Essential Duties Rooms patient and prepares patient for provider. Receives and returns all telephone calls in a courteous, professional, and timely manner. Gathers all written information, documents patient symptoms, and relays message to appropriate provider(s). Preps patient chart notes for provider's future patient appointments. Manages Medication prior authorizations. Job Duties Screens patients for same day appointments, recording vital signs, current medication list, and chief complaint. Confers with the provider(s) for work-in appointments. Ensures confidentiality and compliance with healthcare regulations, including HIPAA. Handles phone calls for patients calling in with medical concerns. Documents all calls in respective patient charts, verifies the phone number and pharmacy preference. Ensures patient charts contain all current pertinent information within EHR and are placed in designated areas for the provider's use. Maintains exam rooms with necessary supplies and materials. Prepares list of medical supplies needed and gives order requests to Practice Manager. Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary. Prepares equipment and aids providers during treatment, examination, and testing of patients. Greets patients and prepares them for physician examination. Screens patients for appropriate information. Instructs patients in the collection of samples and tests. Maintains/reviews patient records, charts, and other pertinent information. Records tests and examination results in the patient's chart. Verifies prior approval before referring to Immediate Care, Urgent Care, or Emergency Room, unless life-threatening issue. Orders immunizations as needed following standing orders. Assists with surgeries and office procedures as needed, dresses wounds, and provides other patient care; handles lab specimens and conducts approved in-office testing. Instructs patient and family regarding medications and treatment instructions. Ensures all medications are filled or refilled as instructed by the provider per medication protocol. Promotes a positive and professional company image when communicating with co-workers, providers, patients, outside health providers, and the public. Administers medications, immunizations, etc. as directed by MD, PA, or NP staff. Maintains punctual, regular and predictable attendance. Works collaboratively in a team environment with a spirit of cooperation. Respectfully takes direction from leadership. Meets all required training including those listed in Relias Learning Module System (LMS). Performs other duties as assigned. On Call Responsibilities This position does not have any on-call responsibilities. Supervisory Responsibilities This position does not have any supervisory responsibilities. Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. All health care providers who are HIPAA covered entities, whether individuals or organizations, must get an NPI. Under HIPAA, you're a covered health care provider if you electronically transmit health information in connection with a HIPAA standard transaction, even if you use a business associate to do so. AllCare Health employs staff that are defined under OHA or CMS as health care providers. Positions that are defined as providers include, but are not limited to, Doctors, Nurse Practitioners, Physical Therapists, Traditional Health Workers, and Certified or Qualified Healthcare Interpreters. Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual. All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education . Education & Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 1-2 years' experience working in a medical office, preferred. Certificates, Licenses and/or Registrations Current BLS Certification (or willing to be certified within 90 days of hire). Current Medical Assistant Certification, preferred. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Computer Skills Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Interpersonal Skills Attentive, empathetic, and wants to learn. Collaborates and finds ways to work with our diverse culture. Empathy for others. Ability to work with people with mental illness and from diverse backgrounds and experiences. Physical Demands & Work Environment The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Company Overview AllCare Health Website: ****************************** AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at *************************************** AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more. The AllCare Health family of businesses is guided by our corporate principles: Purpose | Working together with our communities to improve the health and well-being of everyone. Values | Trust, Innovation, Relationships, and Voice. Vision | Thriving, Inclusive, and Equitable communities. Brand Promise | Changing Healthcare to Work for You. AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call ************ and ask for Human Resources. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information. Monday - Friday; Clinic Hours (Typically 8:00am-5:00pm) 40 hours per week

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you Pay starting at: $20.00/hr Actual pay will be determined based on several factors. These may include education, work experience and in some instances, certifications. We strive for market alignment and internal equity with our colleagues' pay. Position Summary Under the direct supervision of the Central Admissions Nursing Supervisor, the Central Admissions Medical Assistant will perform clinical and administrative duties and delegated functions as a member of the patient care team to provide a variety of multi-skilled services. Essential Functions • Prioritizes work responsibilities daily, decreasing waiting time. Collaborates with providers, clinical and clerical support staff to facilitate appropriate patient flow. Effectively works as a member of the health care team assisting other team members as needed or requested. • Prepares patients to be seen by provider. • Accurately performs and documents patient vital signs and medical histories. • Independently and accurately performs appropriate CLIA waived tests, blood alcohol concentration tests, and EKG using proper technique and procedure • Performs blood draws and sends samples to lab for processing • Maintains a clean, orderly, safe working environment. Oversees maintenance of supplies and documents in medical logs as directed. • Setup and stock exam rooms and clean rooms at end of each day worked. • Assist prospective clients with admission to the Medication Assisted Treatment Program services by gathering data, screening clients, coordinating treatment services, obtaining records, collaboration with other agencies, and providing referrals to appropriate community resources when indicated. • Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to the appropriate dept./person, retrieves messages, distributes voice mail message and faxes to appropriate staff. • Orient prospective clients on program services and expectations. • Obtain new and concurrent insurance authorizations. • Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, staff meeting minutes, etc. • Data collection and reports as requested by the Nursing Supervisor. • Adheres to all infection control standards, follows Standard Precautions and safety policies and procedures of the Agency. Minimum Qualification Requirements High school graduate required, plus appropriate certification preferred. Prior experience with phlebotomy required, prior medical office/health aide experience working with physicians and nurses preferred. COMPENSATION & BENEFITS For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including: Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more! Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan. Voluntary Vision Insurance Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery Short-Term Disability - 100% paid by Root Center for Advanced Recovery 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment. $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences. Annual bonus eligible based on agency performance Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program. #sponsored

Job DescriptionBenefits/Perks Flexible Scheduling We are seeking a Medical Scribe to join our team. In this role, you will gather and document information about clients for their doctors visits. Responsibilities include printing lab reports, completing summaries of treatment sessions, charting doctors appointments, and operating electronic health records. Responsibilities Documenting patients visits by taking notes and entering them in the electronic health records system Collaborate with colleagues to ensure consistent and comprehensive patient documentation Coordinate with doctors to complete and submit medical records Communicate professionally with patients, doctors, and healthcare staff Complete administrative tasks as requested Qualifications High school diploma/GED or equivalent Previous experience as a Medical Scribe or in a similar position Ability to take detailed notes and accurate documentation Strong computer and transcription skills Ability to adhere to strict confidentiality requirements Highly organized with excellent time-management skills Ability to work well under pressure

Join Our Dynamic Rite of Passage Team as a Medical Assistant at Canyon State Academy in Queen Creek, AZ, a community rooted in a rich agricultural history and known for cultivating growth both in its fields and in the lives of Youth-by fostering positive change and empowerment. Canyon State Academy is located on a scenic 180-acre campus surrounded by a Farm, Student Housing for 300 + youth, a Thrift Store, Cafe, Barbershop and Church open to the community incorporating life skills for our students. Along with a fully equipped weight room, football stadium, and athletic center (gymnasium, padded wrestling room & more), Canyon State has it all! Pay: $19.00 an hour Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more! ROP-benefits-and-perks-2 What you will do: The Medical Assistant works as a staff member of the Student Services team. Primarily responsible for serving as an assistant to the entire Student Health Services Department. Coordinates the flow of students to be seen by the health care professionals within programs and the scheduling of students to be seen by outside health care professionals. Depending on location, the Medical Assistant reports to the Medical Manager and/or Medical Coordinator. Documentation: Maintain accurate records of youth progress, behaviors, and incidents, ensuring compliance with program policies. This role requires compassion, consistency, and a commitment to empowering youth to succeed. To be considered you should: Possess a high school diploma or equivalent ~ Certification for Medical Assistant or Nurses Assistant required ~ Successfully completed QMAP training ~ Be at least 21 years of age ~ Be able to pass a criminal background check, drug screen (we no longer test for THC), physical, and TB test ~ Be able to pass a search of the child abuse central registry. Schedule: PRN - This is for a Part Time- Medical Assistant (Part time as needed). Shifts will be as needed. *Schedule subject to change based on the need of the program* Apply today and Make a Difference in the Lives of Youth! After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Medical Assistant, you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment. Follow us on Social! Instagram / Facebook / Linkedin / Tik Tok / YouTube

Join Our Dynamic Rite of Passage Team as a Medical Assistant at Canyon State Academy in Queen Creek, AZ, a community rooted in a rich agricultural history and known for cultivating growth both in its fields and in the lives of Youth-by fostering positive change and empowerment. Canyon State Academy is located on a scenic 180-acre campus surrounded by a Farm, Student Housing for 300 + youth, a Thrift Store, Cafe, Barbershop and Church open to the community incorporating life skills for our students. Along with a fully equipped weight room, football stadium, and athletic center (gymnasium, padded wrestling room & more), Canyon State has it all!  Pay: $19.00 an hour Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more! ROP-benefits-and-perks-2   What you will do: The Medical Assistant works as a staff member of the Student Services team. Primarily responsible for serving as an assistant to the entire Student Health Services Department. Coordinates the flow of students to be seen by the health care professionals within programs and the scheduling of students to be seen by outside health care professionals. Depending on location, the Medical Assistant reports to the Medical Manager and/or Medical Coordinator. Documentation: Maintain accurate records of youth progress, behaviors, and incidents, ensuring compliance with program policies. This role requires compassion, consistency, and a commitment to empowering youth to succeed. To be considered you should: Possess a high school diploma or equivalent ~ Certification for Medical Assistant or Nurses Assistant required ~ Successfully completed QMAP training ~ Be at least 21 years of age ~ Be able to pass a criminal background check, drug screen (we no longer test for THC), physical, and TB test ~ Be able to pass a search of the child abuse central registry.  Schedule: Two Shifts   A Shift Days - Sunday to Every other Wednesday 7a-8p and 7a-3p *1 hour break each day*   B Shift Days -Every other Wednesday to Saturday 3p-8p or 7a-8p *1 hour break each day*  *Schedule subject to change based on the need of the program*  Apply today and Make a Difference in the Lives of Youth!  After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Medical Assistant, you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.  Follow us on Social!  Instagram / Facebook / Linkedin / Tik Tok / YouTube 

Total Health Care, Inc. Title: Medical Assistant (MA) Certified Medical Assistant (CMA) Job Class Specification/Job Description Grade: TBD FLSA: Non-Exempt Financial Disclosure: May be required to file Designation as Essential Personnel: No Reporting to the Clinical Manager or Program Director and/or their designee, the Medical Assistant (MA) and Certified Medical Assistant (CMA) are responsible for performing physician support services that help ensure that the medical centers run efficiently. The Total Health Care MA/CMA is an integral member of the healthcare team and is recognized as being one of the first clinical staff to engage with a patient during a provider visit. The tone set for the visit by the MA/CMA can contribute to the overall impression of the clinic and influence how the patient engages with the care team. General responsibilities for all medical assistants may include both administrative as well as clinical duties. Administrative duties involve collecting demographic and payment information from Total Health Care's (THC) patients at point of service, verifying and entering insurance information into THC's Electronic Medical Records (EMR) systems (dental, CESH, substance abuse, or medical), patient registration, scheduling appointments, processing encounters, and assisting with the reduction of unnecessary write-offs and negative adjustments for uncollectible charges. Clinical activities include performing necessary clinical assessments such as vital signs and POC testing, giving injections, performing EKG's, assisting with procedures, and documenting clinical activities in accordance with governmental and institutional guidelines and protocols. Licenses and Certifications Completion of an approved Medical Assistant program Completion of a nationally recognized Medical Assistant Certification Exam for Certified Medical Assistants Physical Demands Ability to lift, carry, push or pull heavy objects in excess of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Office setting.

Total Health Care, Inc. Title: Medical Assistant (MA) Certified Medical Assistant (CMA) Job Class Specification/Job Description Grade: TBD FLSA: Non-Exempt Financial Disclosure: May be required to file Designation as Essential Personnel: No Reporting to the Clinical Manager or Program Director and/or their designee, the Medical Assistant (MA) and Certified Medical Assistant (CMA) are responsible for performing physician support services that help ensure that the medical centers run efficiently. The Total Health Care MA/CMA is an integral member of the healthcare team and is recognized as being one of the first clinical staff to engage with a patient during a provider visit. The tone set for the visit by the MA/CMA can contribute to the overall impression of the clinic and influence how the patient engages with the care team. General responsibilities for all medical assistants may include both administrative as well as clinical duties. Administrative duties involve collecting demographic and payment information from Total Health Care's (THC) patients at point of service, verifying and entering insurance information into THC's Electronic Medical Records (EMR) systems (dental, CESH, substance abuse, or medical), patient registration, scheduling appointments, processing encounters, and assisting with the reduction of unnecessary write-offs and negative adjustments for uncollectible charges. Clinical activities include performing necessary clinical assessments such as vital signs and POC testing, giving injections, performing EKG's, assisting with procedures, and documenting clinical activities in accordance with governmental and institutional guidelines and protocols. Licenses and Certifications Completion of an approved Medical Assistant program Completion of a nationally recognized Medical Assistant Certification Exam for Certified Medical Assistants Physical Demands Ability to lift, carry, push or pull heavy objects in excess of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Office setting.

Full-time Description AllCare Primary and Immediate Care has grown into a trusted provider of comprehensive healthcare services with over 30 locations across Maryland, Virginia, Washington DC, and Georgia. We are committed to continuous expansion and are proud to bring convenient access to high-quality primary care to communities in need. We are seeking a skilled and dedicated Medical Assistant Specialist to join our team. The Medical Assistant Specialist will be primarily responsible for conducting training sessions for new hires and providing remediation training as needed for existing centers/ employees. Also, the Medical Assistant Specialist will participate in clinical duties/shifts on the clinic floor, ensuring the highest standards of patient care and support. AllCare Core Responsibilities: Has a contagious and positive work ethic, inspires others, and models the AllCare values. Shows effective verbal and written communication that is clear, well-organized, and understands audience needs. Through genuine and positive communication, ensures each patient feels informed, understood, and special. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Can keep up in the AllCare environment by facing tasks and challenges with energy and passion. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. Adherence to standards of business conduct and compliance. Qualifications: High School Diploma or GED Completion of medical assistant training program with certification 2+ years of medical assistant experience in primary care, urgent care or emergency room setting. 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred). Direct experience with the following tasks: Clinical intake, patient data collection Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.) Performing EKG testing Must meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board. Experience with basic computer software and the ability to learn electronic medical records (EMR) systems. Preferred Qualifications: 2+ year (s) of customer service experience OR experience in a medical office setting 3+ years of direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting. Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements Working Relationships: Clinical team members including providers and non-providers (MA's) Administrative leadership team members Practice & Regional Manager Principal Duties and Responsibilities: Conduct comprehensive training sessions for new medical assistant hires, covering clinical procedures, administrative tasks, and compliance with clinic protocols Assess training needs and provide remediation sessions to address performance gaps identified during onboarding and ongoing evaluations. Serve as a mentor and resource for new hires, offering guidance and support throughout their training period and beyond Collaborate with the Clinical Training Specialist to develop and update training materials and protocols to ensure they reflect current best practices and regulatory requirements Work alongside medical assistants on the clinic floor to demonstrate best practices, troubleshoot issues, and ensure smooth operations. Work floor shifts in assigned pod for business continuity, assisting with patient intake, assessments, and basic medical procedures as needed to support clinic operations Maintain accurate documentation of training sessions, attendance records, and performance evaluations Participate in continuing education opportunities to stay updated on company workflows, SOP's and policies Working Conditions: Flexibility to work various schedules, including evenings and weekends, to accommodate training schedules assigned clinical shifts, and call outs. Travel. The role will require 100% travel between locations of assigned region or market This position primarily operates in a clinical environment, involving regular interaction with patients and healthcare staff Physical demands include standing for extended periods, lifting and carrying medical equipment or supplies, and assisting with patient mobility Requirements Qualifications: High School Diploma or GED Completion of medical assistant training program with certification 2+ years of medical assistant experience in primary care, urgent care or emergency room setting 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred) Direct experience with the following tasks: Clinical intake, patient data collection Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.) Performing EKG testing Must meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Experience with basic computer software and the ability to learn electronic medical records (EMR) systems Preferred Qualifications: 2+ year (s) of customer service experience OR experience in a medical office setting 3+ years of direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements Salary Description $20-$23

Job DescriptionBenefits: 401(k) Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Training & development Tuition assistance Vision insurance Wellness resources Benefits/Perks Competitive Compensation Great Work Environment Job Summary We are seeking a Medical Assistant to join our team! As a Medical Assistant, you will be preparing for each patient visit by preparing charts and pulling notes before their arrival. The ideal candidate has strong customer service skills, an interest in learning more about a working medical environment, and has previous office experience. Responsibilities Prepare for the patient visit, including pulling charts and notes, as well as setting up medical equipment Clean instruments and equipment after use Answer phones and field questions about medical issues, identifying visit needs Assist doctors with basic medical care and procedures Track lab results, call in prescriptions, and handle basic medical office duties Qualifications BLS Certification or Certified Medical Assistant desired Excellent customer service skills Strong attention to detail

The BlueCare Utilization Management is excited to expand our team with a Clinical Assistant. In this position, you will be responsible for handling incoming calls related to prior authorizations, entering demographic information in coordination with the clinical team, and addressing Customer Service inquiries, among other essential duties. If you're detail-oriented, thrive in a fast-paced setting, and enjoy working alongside a dedicated clinical team, we'd love to hear from you! You will be a great match for this role if you have: 1+ years of Customer Service and Claims experience Non- Clinical Utilization Management experience Facets, Care Advance experience and Agent Workspace experience Job Responsibilities Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area. Identify and refer cases appropriately to the Case Management and/or Transition of Care department. Receiving, investigating and resolving customer inquiries and claims. Maintain departmental goals. Perform projects, review and handle reports as assigned. Load complete organization determination/notification for services designed by internal policy. Clearly document and key data in to the appropriate system using departmental guidelines. Interact with membership, hospital and provider staff, advising of UM decision, status organization determinations, requesting additional or clarifying information and giving direction as necessary. Search for and key appropriate diagnosis and /or procedure code as part of the notification /prior authorization process. This job requires digital literacy assessment. Participation and attendance are mandatory. This position requires flexibility, due to rotations in schedules, and requires adherence to assigned schedules. Work overtime as required Job Qualifications Education High School Diploma or equivalent Experience 1 year - Customer service experience is required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) Proficient oral and written communication skills Proficient interpersonal and organizational skills Exceptional time management skills Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment Independent, Sound decision-making and problem-solving skills If current employee with the company, must meet minimum performance expectations Extensive knowledge of all aspects of Utilization Management, Care Management, and Behavioral Health. Knowledge and understanding of Medical terminology Solid knowledge and understanding of provider reimbursement methodologies, ICD-10-CM, CPT, HCPCS and UB-92 coding, UHDDS coding guidelines, AHA Coding Clinic Ability to talk and type simultaneously in a clear and concise manner while interacting with customers Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

What would you do? - The Specifics * Ensure high quality patient care. * Maintain a professional atmosphere and appearance of doctor's office and pretest room. * Understand ocular terminology and diseases and know the ocular abbreviations. * Explain to the patient the types of preliminary examinations. * Complete necessary paperwork and perform testing on patients prior to doctor examination. * Promote visual field testing and retinal screenings to eligible patients. * Perform exam pre-screening. * Review prescriptions and/or patient information carefully and identify special needs. Consult with the optician, Doctor or Retail Management when necessary. * Ensure equipment, both Doctor's and pre-test, is properly maintained.