Unit Coordinator jobs at Nationwide Children's Hospital

Fulltime, benefits eligible role Mon to Fri Alternating shifts: 7:15am - 3:45pm and 8:30am - 5:00pm Provides clerical and environmental support to clinical staff and patients, enhancing ambulatory clinic flow. Job Description: Essential Functions: Prepares and maintains patient electronic medical records, collecting patient information and documentation. Answers phone calls, schedules appointments and maintains patient records. Maintains cleanliness and orderliness of the clinic, including exam rooms and waiting areas. Stocks and orders medical and office supplies as needed. Follows all safety and infection control protocols to ensure a safe and healthy environment for patients and staff. Education Requirement: Successful completion of an approved unit coordinator or clerk course, or equivalent experience, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Excellent communication and customer service skills. Excellent computer skills. Demonstrated traits of teamwork, cooperation, and a positive attitude. Ability to multitask and prioritize. Experience: Previous health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Lifting / Carrying: 41-60 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs FREQUENTLY: Bend/twist, Flexing/extending of neck, Interpreting Data, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Squat/kneel, Standing, Walking CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Greet visitors and assist them as needed. Provides the clerical support to the clinical team in carrying out the daily functions of patient care. This position provides the pivotal communication link for processing information/requests to and from patients, staff, visitors, physicians, and other departments or agencies. Has responsibility for initiating and/or ensuring the data entry of patient related functions/ processes, as well as the management (maintenance) of the medical record and its related forms, documents, from admission to discharge. Communication is culturally based and age-specific. HUC Trainer: Provides on-boarding for all TCH new hire HUCS. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School graduate or GED If additional direct Patient Care Assistant (PCA) responsibilities are assigned, a) needs to complete (80) hours of state-tested nurse aide training, (40) hours of acute medical/ surgical training, specialty, and hospital-specific training, or b) the Health Unit Coordinator may be a student from an NLN accredited program who has completed (1) medical/surgical rotation. YEARS OF EXPERIENCE: *HUC Trainer: Previous HUC experience of 3 years. REQUIRED SKILLS AND KNOWLEDGE: Competent in reading at the 9th grade level and in math at the 7th grade level as demonstrated on a nationally normed test. Typing at 25 words per minute. Able to pass pre-hire basic computer literacy test. Skills with medical terminology preferred. Ability and willingness to work within a team and accept delegated duties. LICENSES & CERTIFICATIONS: Health Unit Coordinator certification preferred. Certification in American Heart Association Basic Life Support for Health Care Providers preferred. Communication 1. Keeps Clinical manager/staff informed of issues. 2. Receptionist - Meets and Greets Patients/Visitors/Staff. 3. Answer patient call light promptly & politely. 4. Uses appropriate communication systems. 5. Maintains Admit/discharge logs (census cards). 6. Obtain signature on the Consent to Hospital and Medical Treatment Form. 7. Make copies of Advanced Directives for the chart. 8. Facilitate communication with ancillary departments. 9. Communicates with various departments inside the hospital in a professional, cooperative manner. 10. Serves as a resource for location of supplies and medical records. 11. Communicates with physician offices regarding patient records. 12. Adheres to all departmental and hospital customer (ExCEL) service standards. 13. Call for STATs. 14. Appropriately complete consults in Epic. Computer Responsibilities 1. Timely Admission of patient. 2. Timely transfer and discharge of patients. 3. Maintains a manual order entry system according to appropriate downtime procedure (SRO, BCA Web, and BCA Standalone Downtimes). 4. Prepare requisitions for services (i.e. maintenance requests, clinical engineering, etc). 5. Enters/records unit based charges as appropriate. 6. NAVICARE as department appropriate. 7. Resource for physicians in need of assistance with EPIC. 8. Will run audits/reports daily from EPIC that are directed by the manager of the department. Chart Responsibilities 1. Chart maintenance-current & old charts. 2. Places forms and results to charts in timely manner. 3. Copy parts of medical records and retrieve as necessary. 4. Keeps all charts in designated order. 5. Stuffs charts as needed. Environment/Supplies/Equipment 1. Monitor tube system. 2. Use fax, copier, printer. 3. Routine maintenance for fax, copier, printer, etc. 4. Order, verify, and put away supplies and equipment. Maintains an appropriate volume of departmental supplies per manager discretion. 5. Typing and filing for unit (not patient record). 6. Courier as needed (run errands). 7. Other duties as delegated by RN. 8. Enter Plant Maintenance Work Requisitions as needed. 9. Notifies Clinical Engineering for malfunctioning equipment as needed. Unit Responsibilities/Accountability 1. Serves as a positive role model - maintains a positive attitude. 2. Ensures interpersonal follow through of job functions in timely and appropriate manner. 3. Participates in unit governance activities. 4. Contributes to unit performance improvement activities. 5. In-services and unit meetings are attended or minutes read. 6. Maintains the integrity of unit equipment (cleaning, repairs). 7. Appropriately assists staff in patient medical emergencies. 8. Follows chain of command. 9. Completes all unit assignments as requested. a. Obtain Respiratory Therapy & IV Team phone numbers to put on assignment sheet along with the staff's phone numbers. Make copies of the sheet and place around nursing station. b. Charge phone batteries. c. Make charts for new patients and ensure face sheets are on every chart. d. Place patient Thank You cards in appropriate location (i.e. clear pocket in front of chart, etc) and ensure signatures of staff at discharge. Send the Thank you cards to the appropriate place to be mailed at time of discharge with the exception of deceased patients. e. Ensure stickers and magnets are in appropriate locations (i.e. fall risk, isolation, core measure stickers on front of chart, fall risk magnets outside door, etc). f. Ensure Discharge Summary Form faxed to PCP and sign and date that form faxed at bottom of page. g. Break down charts of all discharged patients (ensure face sheet on top of pile). h. Periodically check fax machine for incoming faxes (give stat results directly to the RN immediately). i. Fill printers, copiers, and fax machines with 5-hole paper and the prescription printer with prescription paper. j. Enter transport requests into Navicare. k. Straighten up nurse's station. Population Served: Evidence exists that The Christ Hospital Staff considers the special needs and behaviors of the specific patient populations served. Evidence also exists that shows the staff demonstrates those competencies that address the unique characteristics related to developmental, physical, psychosocial, mental, emotional, and social needs of patients across the life span. Associates should also be able to demonstrate those competencies that address the needs of patients with unique cultural norms, religious preferences, language/communication barriers and/or literacy limitations

This role provides clerical support to the clinical team, helping with daily patient care tasks. It serves as a key communication link for processing information and requests between patients, staff, visitors, physicians, and other departments. Responsibilities include entering patient data, maintaining medical records, and managing related documents from admission to discharge. Additionally, the role supports patient care by running errands, cleaning, and ensuring a conducive environment for quality care. Communication is tailored to be culturally and age-appropriate. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School graduate or GED LICENSES & CERTIFICATIONS: None Communication Keep Clinical Manager and staff informed of any issues. Greet and assist patients, visitors, and staff as a receptionist. Answer patient call lights promptly and courteously. Maintain positive customer relations with physicians, visitors, and patients, using clear and respectful phone etiquette. Transfer calls to appropriate personnel efficiently. • Handle phone inquiries with accuracy, courtesy, and confidentiality. Facilitate communication with ancillary departments as needed. Collaborate professionally with hospital departments. Serve as a resource for locating supplies and medical records. Communicate with physician offices about patient consultations and records. Adhere to departmental and hospital customer service standards. Computer/Chart Responsibilities Maintain admit/discharge logs (census cards). Ensure timely patient admission, transfer, and discharge. Enter transport requests into EPIC Bed Management. Obtain signatures for Consent to Hospital and Medical Treatment Forms as needed. Make copies of Advanced Directives for patient charts. • Complete consults in Epic accurately. Place calls for STAT requests. Follow downtime procedures for manual order entry (SRO, BCA Web, BCA Standalone). Prepare requisitions for services (e.g., maintenance, clinical engineering). Enter and record unit-based charges as needed. Run daily audits/reports in EPIC as directed by the department manager. Maintain current and old patient charts. Place forms and results into charts promptly. Copy and retrieve medical records as necessary. Keep charts organized and in designated order. Prepare charts for new patients, ensuring face sheets, labels, and armbands are included. Break down charts for discharged patients, placing the face sheet on top. Environment/Supplies/Equipment Ensure all mobile phones have charged batteries. Monitor the tube system, emptying and distributing contents to appropriate nurses. Periodically check the fax machine for incoming faxes and forward to the correct personnel. Maintain and refill printers, copiers, and fax machines. Perform routine maintenance on fax machines, copiers, printers, etc. Order, verify, and store supplies and equipment, maintaining an appropriate inventory as directed by the manager. Handle typing and filing tasks for the unit (excluding patient records). Assist with unit-specific needs as directed by the manager or charge RN. Complete errands accurately and promptly. Submit Plant Maintenance Work Requisitions as needed. Notify Clinical Engineering about malfunctioning equipment. Regularly observe the functioning of equipment and report malfunctions to the appropriate personnel (charge RN, Clinical Engineering, Maintenance, Help Desk, POMS). Identify and report potential safety hazards. Be familiar with the locations of fire alarms, extinguishers, and hoses. Keep the nurses' station clean, tidy, and organized at all times Unit Responsibilities/Accountability Serve as a positive role model, maintaining a positive attitude. Ensure timely and appropriate follow-through on job functions. Participate in unit governance activities. Collaborate with the Clinical Manager to develop, implement, and evaluate Process Improvement Plan initiatives to enhance outcomes. Advocate for High Reliability principles in patient care and operational efficiency. Use data to drive improvement efforts. Attend in-services and unit meetings or review meeting minutes. Maintain the integrity of unit equipment (cleaning, repairs). Train and orient new employees as requested. Respond to emergencies and follow directed actions. Adhere to the chain of command. Complete all unit assignments as requested.

Greet visitors and assist them as needed. Provides the clerical support to the clinical team in carrying out the daily functions of patient care. This position provides the pivotal communication link for processing information/requests to and from patients, staff, visitors, physicians, and other departments or agencies. Has responsibility for initiating and/or ensuring the data entry of patient related functions/ processes, as well as the management (maintenance) of the medical record and its related forms, documents, from admission to discharge. Communication is culturally based and age-specific. HUC Trainer: Provides on-boarding for all TCH new hire HUCS. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School graduate or GED If additional direct Patient Care Assistant (PCA) responsibilities are assigned, a) needs to complete (80) hours of state-tested nurse aide training, (40) hours of acute medical/ surgical training, specialty, and hospital-specific training, or b) the Health Unit Coordinator may be a student from an NLN accredited program who has completed (1) medical/surgical rotation. YEARS OF EXPERIENCE: *HUC Trainer: Previous HUC experience of 3 years. REQUIRED SKILLS AND KNOWLEDGE: Competent in reading at the 9th grade level and in math at the 7th grade level as demonstrated on a nationally normed test. Typing at 25 words per minute. Able to pass pre-hire basic computer literacy test. Skills with medical terminology preferred. Ability and willingness to work within a team and accept delegated duties. LICENSES & CERTIFICATIONS: Health Unit Coordinator certification preferred. Certification in American Heart Association Basic Life Support for Health Care Providers preferred. Communication 1. Keeps Clinical manager/staff informed of issues. 2. Receptionist - Meets and Greets Patients/Visitors/Staff. 3. Answer patient call light promptly & politely. 4. Uses appropriate communication systems. 5. Maintains Admit/discharge logs (census cards). 6. Obtain signature on the Consent to Hospital and Medical Treatment Form. 7. Make copies of Advanced Directives for the chart. 8. Facilitate communication with ancillary departments. 9. Communicates with various departments inside the hospital in a professional, cooperative manner. 10. Serves as a resource for location of supplies and medical records. 11. Communicates with physician offices regarding patient records. 12. Adheres to all departmental and hospital customer (ExCEL) service standards. 13. Call for STATs. 14. Appropriately complete consults in Epic. Computer Responsibilities 1. Timely Admission of patient. 2. Timely transfer and discharge of patients. 3. Maintains a manual order entry system according to appropriate downtime procedure (SRO, BCA Web, and BCA Standalone Downtimes). 4. Prepare requisitions for services (i.e. maintenance requests, clinical engineering, etc). 5. Enters/records unit based charges as appropriate. 6. NAVICARE as department appropriate. 7. Resource for physicians in need of assistance with EPIC. 8. Will run audits/reports daily from EPIC that are directed by the manager of the department. Chart Responsibilities 1. Chart maintenance-current & old charts. 2. Places forms and results to charts in timely manner. 3. Copy parts of medical records and retrieve as necessary. 4. Keeps all charts in designated order. 5. Stuffs charts as needed. Environment/Supplies/Equipment 1. Monitor tube system. 2. Use fax, copier, printer. 3. Routine maintenance for fax, copier, printer, etc. 4. Order, verify, and put away supplies and equipment. Maintains an appropriate volume of departmental supplies per manager discretion. 5. Typing and filing for unit (not patient record). 6. Courier as needed (run errands). 7. Other duties as delegated by RN. 8. Enter Plant Maintenance Work Requisitions as needed. 9. Notifies Clinical Engineering for malfunctioning equipment as needed. Unit Responsibilities/Accountability 1. Serves as a positive role model - maintains a positive attitude. 2. Ensures interpersonal follow through of job functions in timely and appropriate manner. 3. Participates in unit governance activities. 4. Contributes to unit performance improvement activities. 5. In-services and unit meetings are attended or minutes read. 6. Maintains the integrity of unit equipment (cleaning, repairs). 7. Appropriately assists staff in patient medical emergencies. 8. Follows chain of command. 9. Completes all unit assignments as requested. a. Obtain Respiratory Therapy & IV Team phone numbers to put on assignment sheet along with the staff's phone numbers. Make copies of the sheet and place around nursing station. b. Charge phone batteries. c. Make charts for new patients and ensure face sheets are on every chart. d. Place patient Thank You cards in appropriate location (i.e. clear pocket in front of chart, etc) and ensure signatures of staff at discharge. Send the Thank you cards to the appropriate place to be mailed at time of discharge with the exception of deceased patients. e. Ensure stickers and magnets are in appropriate locations (i.e. fall risk, isolation, core measure stickers on front of chart, fall risk magnets outside door, etc). f. Ensure Discharge Summary Form faxed to PCP and sign and date that form faxed at bottom of page. g. Break down charts of all discharged patients (ensure face sheet on top of pile). h. Periodically check fax machine for incoming faxes (give stat results directly to the RN immediately). i. Fill printers, copiers, and fax machines with 5-hole paper and the prescription printer with prescription paper. j. Enter transport requests into Navicare. k. Straighten up nurse's station. Population Served: Evidence exists that The Christ Hospital Staff considers the special needs and behaviors of the specific patient populations served. Evidence also exists that shows the staff demonstrates those competencies that address the unique characteristics related to developmental, physical, psychosocial, mental, emotional, and social needs of patients across the life span. Associates should also be able to demonstrate those competencies that address the needs of patients with unique cultural norms, religious preferences, language/communication barriers and/or literacy limitations

This role provides clerical support to the clinical team, helping with daily patient care tasks. It serves as a key communication link for processing information and requests between patients, staff, visitors, physicians, and other departments. Responsibilities include entering patient data, maintaining medical records, and managing related documents from admission to discharge. Additionally, the role supports patient care by running errands, cleaning, and ensuring a conducive environment for quality care. Communication is tailored to be culturally and age-appropriate. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School graduate or GED LICENSES & CERTIFICATIONS: None Communication Keep Clinical Manager and staff informed of any issues. Greet and assist patients, visitors, and staff as a receptionist. Answer patient call lights promptly and courteously. Maintain positive customer relations with physicians, visitors, and patients, using clear and respectful phone etiquette. Transfer calls to appropriate personnel efficiently. • Handle phone inquiries with accuracy, courtesy, and confidentiality. Facilitate communication with ancillary departments as needed. Collaborate professionally with hospital departments. Serve as a resource for locating supplies and medical records. Communicate with physician offices about patient consultations and records. Adhere to departmental and hospital customer service standards. Computer/Chart Responsibilities Maintain admit/discharge logs (census cards). Ensure timely patient admission, transfer, and discharge. Enter transport requests into EPIC Bed Management. Obtain signatures for Consent to Hospital and Medical Treatment Forms as needed. Make copies of Advanced Directives for patient charts. • Complete consults in Epic accurately. Place calls for STAT requests. Follow downtime procedures for manual order entry (SRO, BCA Web, BCA Standalone). Prepare requisitions for services (e.g., maintenance, clinical engineering). Enter and record unit-based charges as needed. Run daily audits/reports in EPIC as directed by the department manager. Maintain current and old patient charts. Place forms and results into charts promptly. Copy and retrieve medical records as necessary. Keep charts organized and in designated order. Prepare charts for new patients, ensuring face sheets, labels, and armbands are included. Break down charts for discharged patients, placing the face sheet on top. Environment/Supplies/Equipment Ensure all mobile phones have charged batteries. Monitor the tube system, emptying and distributing contents to appropriate nurses. Periodically check the fax machine for incoming faxes and forward to the correct personnel. Maintain and refill printers, copiers, and fax machines. Perform routine maintenance on fax machines, copiers, printers, etc. Order, verify, and store supplies and equipment, maintaining an appropriate inventory as directed by the manager. Handle typing and filing tasks for the unit (excluding patient records). Assist with unit-specific needs as directed by the manager or charge RN. Complete errands accurately and promptly. Submit Plant Maintenance Work Requisitions as needed. Notify Clinical Engineering about malfunctioning equipment. Regularly observe the functioning of equipment and report malfunctions to the appropriate personnel (charge RN, Clinical Engineering, Maintenance, Help Desk, POMS). Identify and report potential safety hazards. Be familiar with the locations of fire alarms, extinguishers, and hoses. Keep the nurses' station clean, tidy, and organized at all times Unit Responsibilities/Accountability Serve as a positive role model, maintaining a positive attitude. Ensure timely and appropriate follow-through on job functions. Participate in unit governance activities. Collaborate with the Clinical Manager to develop, implement, and evaluate Process Improvement Plan initiatives to enhance outcomes. Advocate for High Reliability principles in patient care and operational efficiency. Use data to drive improvement efforts. Attend in-services and unit meetings or review meeting minutes. Maintain the integrity of unit equipment (cleaning, repairs). Train and orient new employees as requested. Respond to emergencies and follow directed actions. Adhere to the chain of command. Complete all unit assignments as requested.

Unit: Gastroenterology/Colorectal Surgery (A4S) - this unit specializes in the care of gastroenterology and colorectal surgery patients of all ages. Hours and Shifts: 24 hours per week, night shifts Training: Training is at least a week during the day. JOB RESPONSIBILITIES * Clerical Duties - Operates and maintains unit information systems to include-medical record integrity, forms management, timely response to faxes, printed material, mail, and accuracy of patient data, timely completion of admissions, discharges, transfers and short stay documentation. Demonstrates fiscal responsibility and accountability with respect to patient charges/rental equipment, CCHMC charge capture procedures, and ensures that unit maintains a designated par level of clerical supplies. * Environmental Management - Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit. Assists with compliance of visitor policies and applying arm bands for parents/caregivers. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows-up to assure completion. Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow. * Systems Management - Identifies system problems and utilizes strategies for resolutions. Responds to communication system/patient alarms and executes with a sense of urgency. Reviews and revises staffing information. * Communication - Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction; and interacts with parents/guardians to obtain non-clinical information as requested. Ensures and reviews timeliness, accuracy, availability and security of information (i.e. HIPAA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws, and regulations. Has in-depth knowledge of HIPAA standards and fosters application to clinical practice. To provide daily operational/administrative support for the unit and outpatient services. Functions as a resource for clinical personnel regarding unit and outpatient operational issues. Anticipate needs for department and provides coordination of information systems, environmental, admitting and clerical functions for patient areas of a medical center dedicated to the care of infants, children and adolescents. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Burnet Campus Schedule Part time Shift Night (United States of America) Department A4S Employee Status Regular FTE 0.6 Weekly Hours 24 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

JOB RESPONSIBILITIES * Clerical Duties - Operates and maintains unit information systems to include-medical record integrity, forms management, timely response to faxes, printed material, mail, and accuracy of patient data, timely completion of admissions, discharges, transfers and short stay documentation. Demonstrates fiscal responsibility and accountability with respect to patient charges/rental equipment, CCHMC charge capture procedures, and ensures that unit maintains a designated par level of clerical supplies. * Environmental Management - Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit. Assists with compliance of visitor policies and applying arm bands for parents/caregivers. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows-up to assure completion. Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow. * Systems Management - Identifies system problems and utilizes strategies for resolutions. Responds to communication system/patient alarms and executes with a sense of urgency. Reviews and revises staffing information. * Communication - Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction; and interacts with parents/guardians to obtain non-clinical information as requested. Ensures and reviews timeliness, accuracy, availability and security of information (i.e. HIPAA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws, and regulations. Has in-depth knowledge of HIPAA standards and fosters application to clinical practice. To provide daily operational/administrative support for the unit and outpatient services. Functions as a resource for clinical personnel regarding unit and outpatient operational issues. Anticipate needs for department and provides coordination of information systems, environmental, admitting and clerical functions for patient areas of a medical center dedicated to the care of infants, children and adolescents. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location College Hill Campus Schedule Part time Shift Rotating (United States of America) Department PA4.200 Adolescent Inpatient Employee Status Regular FTE 0.4 Weekly Hours 16 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

The Registration Specialist is responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, completing/filing medical records, insurance verification, diagnosis coding, etc. The Registration Specialist is a highly visible position that is always responsible for creating a positive impression with patients and visitors. A Registration Specialist will be on duty during all hours of operation. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: H.S. Diploma/GED YEARS OF EXPERIENCE: No formal experience required. Six months to one year medical office experience preferred. REQUIRED SKILLS AND KNOWLEDGE: Basic clerical skills and data entry knowledge required. 1. Preferred knowledge of Epic computer system 2. Preferred knowledge of Ohio/Kentucky insurance plans. 3. Preferred knowledge of Ohio/Kentucky insurance verification processes for various insurance plans. 4. Preferred post high school experience related to medical office environment. LICENSES & CERTIFICATIONS: N/A 1. Customer Service: a. Make customer service a top priority and adhere to ExCELS values. b. Maintain confidentiality at all times. c. Provide phone coverage during all hours of operation. d. Answer incoming calls within 3 rings. Identify yourself and department. Allow caller to speak before asking to place them on hold. e. Eagerly provide assistance to others; voluntarily assist others when his/her own work is finished. f. Promote a pleasant and positive atmosphere. g. Listen to, identify and respond quickly and appropriately to customer needs. h. Deal with conflict in an appropriate and timely manner. i. Use proper lines of communication to keep others informed or to address problems. j. Manage site emails. k. Initiate Patient Liability requests for those patients requesting financial responsibility detail. l. Coordinate special needs services for patients (translator, transportation, wheelchair). m. Manage and respond to all department voicemail and Phytel updates. 2. Check In: a. Verify the patient's identity upon their arrival by requesting, copying and scanning into Epic Documents a form of photo ID. i.e. driver's license. b. Complete all required fields of registration in Epic. c. Verify current insurance information by requesting, copying, and scanning into Epic Documents the insurance card(s). d. Verbally review with the patient, the insurance verification findings during Check In on the initial visit. Note accordingly on the insurance verification form. e. Obtain consent for treatment and financial agreement signatures on the TCH Consent for Treatment/Financial Agreement form, R14A, to include the ordering physician's name and TCH representative's signature, as witness. Scan both sides of the consent form into Epic Documents or obtain an electronic signature directly into Epic Documents. Review Patient Rights form, obtain signature, unless patient declines. Scan form in Epic Documents. f. Collect co-pays, when applicable. Post payment in Epic Enterprise Payments. g. Refer patients to PFS/Financial Assistance, when applicable. h. Review all hardcopy scripts for required components such as, patient name , DOB, date, time, diagnosis and MD signature. i. Contact the ordering physician office by phone and re-fax the order back to the MD when any of the above components are missing. Continue to monitor the account until all required information is obtained. j. Scan all hardcopy referrals/orders. k. Ensure all diagnosis code(s) are entered in Epic for each appointment scheduled and according to the physician order. l. Complete a MSPQ for all Medicare patients at the appropriate interval. m. Have patient complete a medical history form and scan in Epic Documents. n. Determine which Outcome forms is appropriate for the patient to complete. o. Review with the patient the necessary outcome form(s) that need to be completed and scan into Epic, Documents. p. Obtain waivers for non-covered procedures, if applicable, for each visit. q. Check in procedures apply to all new and returning patients for all sites, with the exception of JSC and Montgomery. r. JSC check in - frequently new patients will bypass Central Registration and arrive directly in the department. JSC staff will complete the check in process for Central Reg. s. Montgomery check in - all new and returning patients are “arrived”/checked in by Central Registration. t. All returning patients are checked in by department level staff for all sites, with the exception of Montgomery. u. For those patients that prefer not to use the kiosk, they will be checked in by department staff, i.e. JSC and Liberty. 3. Scheduling: a. Search/find patient in Epic by utilizing the standard three point patient look up process. b. Verify the patient's date of birth, address and phone number. c. Update/enter as much demographic information, as feasible, at the time of the call. d. Verify/obtain the insurance information, to include insurance company name, identification number, phone number, subscriber name, date of birth and employer name. e. Enter the standard appointment information for new patients, to include the reason for visit, ordering physician's name and ICD10 code. f. Enter the standard appointment information for return patients, to include the formal ICD10 code, the ordering physician's name and treating clinician(s). g. Strive to meet goal of scheduling new patient appointments within 48 hrs. of the call, confer with a therapists or manager when necessary. h. Inform new patients of the proper clothing attire to be worn for the appointment and to bring their insurance card, photo ID and written orders (script) or provide the office fax number for the referring physician to fax the script. i. Inform the patient copays are expected at the time of service, if applicable. j. Prior to ending the call reiterate the patient's appointment time and ask if they need directions to the office. k. All sites, including Montgomery, JSC and Liberty schedule all follow up visits and confer with treating provider, as needed. l. Access and respond to Account and Referral work queues daily. m. Follow up on Missing Orders is handled at the department level by contacting the referring physician office. n. Provide the Physician Referral phone line for individuals that want to schedule therapy and do not have an PCP. o. Contact PCP office for individuals that want to schedule an appointment but do not have a referral. p. Contact the patient once the script is received. q. When no immediate appointment is available, Central Registration will contact the site directly for post op patients that need an appointment with 24 - 48 hours of the call. Department level staff review the schedule for an appropriate time and/or schedule the PO appointment. r. Provide a printed Patient Itinerary to every patient upon departure from initial visit and/or when appointment schedules change. s. Schedule all follow up/return visits for all patients, this include all sites. 4. Completion of insurance verification, pre-certification, recertification and referral process prior to patient visit according to the Insurance/Precertification policy guidelines, policy number MI 30. a. All sites verify insurance benefit information for all new patients, document the findings in the Assigned Referral and transfer information to the Insurance Verification form, excluding Montgomery, JSC and Liberty. b. Montgomery, JSC and Liberty new patient benefits are verified by the Central Insurance Verification team. Benefit information is transferred from the Assigned Referral to the Insurance Verification form. c. Monitor insurance benefits for all patients, track visit limitations and obtain additional authorization, as needed. d. Update the Assigned Referral with all insurance benefit information and benefits status change information, such as, authorization updates, signed plan of care information, number of visits. e. All sites, verify and document Worker's Compensation benefits f. Work with TCH PFS and billing as needed to respond to requests. g. Accurate and timely distribution of patient requests. h. Respond to correspondence requests. i. Medical record requests will be processed via Record Reproduction Service (RRS). 5. Chart Prep: a. Prepare next day's new patient charts, to include, a new patient folder, completed insurance verification form, and consent form. Refer to the Chart Prep policy, number MI 21. b. Complete Claim Information screens for all new patients, including Central Reg sites; Montgomery, JSC and Liberty. c. Pull charts. d. All sites, for every patient visit, review insurance verification forms for any insurance guidelines or limitations, according to policy. e. Print individual provider schedules. f. Print and review the DAR (Dept. Appt. Report), according to policy. g. Retrieve and transmit all documents, such as IPOC, UPOC, PN and DC summaries to the ordering physician office. h. Record all physician transmittals and monitor the compliance for Medicare/Medicaid accounts requiring a physician signature on the IPOC, UPOC. i. Monitor each Medicare account for signed POCs, follow up via fax and phone to ordering physician when signed POC is not returned within the appropriate amount of time. j. Scan all hardcopy signed POCs in Epic, update the insurance verification and the assigned referral, accordingly. k. Scan all documents in Epic, to include, medical history form, outcome forms, exercise sheets, any hardcopy documentation that is not electronically in Epic. 6. End of Day Close: a. Print daily Revenue Usage Report. b. Reconcile Rev Usage report to the DAR to ensure all patients/charges are accounted for each business day. c. Correct any charge entry discrepancies through Account Maintenance and/or communicate with the treating clinician any discrepancies that need correction. d. Print daily Payment Summary Report (PSR). e. Reconcile PSR, deposit ticket and credit card receipts. f. Complete a Daily Deposit Reconciliation form for each business day. g. Retain copies of all supporting documentation in the daily packet folder, according to policy number MI 22. h. Bank trips will be made within 24 hours of business day for all sites. i. Montgomery and Liberty will make daily drop box deposit and JSC deliver the daily deposit to the Cashier's office on Level C of the main hospital by 8:00am the next business day. j. Retain a copy of the bank date stamped deposit ticket in the daily packet folder. k. Timely and accurate filing and distribution. 7. Other duties as assigned by supervisor or authoritative manager to include flexibility of routine hours to adequately maintain registration coverage for the department hours of operations, and communicating office supply needs to appropriate party.

This role will rotate between CPS schools and New Richmond JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location New Richmond SBHC Schedule Full time Shift Day (United States of America) Department CCHMC New Richmond SBHC Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Acts as resource person for staff on their shift and insures smooth operation of the area. Obtain and verify appropriate personal, demographic and financial information for the purposes of ensuring (1) Quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered. Performs all Department functions as needed. Delegate workflow duties per assignment indicated on Daily Placement. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School Diploma, Associates Degree preferred or equivalent combination education and experience. YEARS OF EXPERIENCE: One to three years experience in Registration, Billing, Customer Service, or Managed Care Organization work environment. Must have/gain knowledge of the Hospital Medical Staff rules and infection control policies to be effective in this position. REQUIRED SKILLS AND KNOWLEDGE: Analytical skills required to make decisions based on the facility and clinical situation at hand. Computer Literacy - use of multiple systems Epic, Passport, OnBase, Cisco, Microsoft Office products. Ability to use Internet Access and utilize third party payor systems for eligibility and verification. Knowledge of health insurance coverage, requirements. Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial. Ability to be flexible, organized and function well in stressful situations. Ability to interact Independently to resolve Customer Service issues. Typing (minimum of 35 words per minute or equivalent key strokes). Must understand medical terminology and be able to determine bed placement based on condition and the contra indication of roommates/isolation needs. Coordinates placements of patients with RN Supervisor based on medical condition. LICENSES & CERTIFICATIONS: Annual Registration Competency Review with 95% or greater score obtained. Yearly STAT testing completed. Education and Leadership Skills Provides education and training/mentoring for other staff members. Conducts and attends department meetings and reviews procedural & process changes per facility specific guidelines. Assist and clear accounts for billing from WQ's established. Ensures new associate orientation is completed. Must present positive role model. Facilitates Performance Improvement processes. Responsible for staffing issues during on call coverage. Interviews patients and obtains and verifies appropriate personal demographic and financial information for the purposes of ensuring: (1) quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered. Assesses and updates information as it relates to each encounter. Determines financial plan and coverage priority. Analytical Skills Analyze patient accounts; evaluate financial data for Establishment of current accounts and documents comments to reflect actions taken regarding accounts to maximize reimbursement Prioritize organizations participation in insurance contracts. Maintain knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements. Requires working knowledge of Insurance Plans the Christ Hospital participates in. Determines all insurance coverage's as primary, secondary, tertiary, etc. Completes required MSPQ questionnaires for all appropriate patients. Obtains and documents clinical referrals from other providers. Coordinates Patients in need of financial assistance to pay for present and/or future services to appropriate Financial Counselor. Collects and deposits according to specified protocols, all required and mandatory insurance co-payments. Initiates on-line verification of third party Insurance Carriers and Plan Administrators to verify patient benefits. Evaluates and prepares chart documentation to establish that Medical Necessity guidelines have been met. Prepares and completes documentation that establishes Medicare Compliance such as Medicare Secondary Payor Questionnaire and Advance Beneficiary Notice. Documents appropriate data in Account Doc and guarantor notes. Prepares daily census statistics, reconciles patient days and patient type changes. Clinical Skills Effectively facilitates room assignment for patients admitted for an inpatient, observation, or ambulatory stay who require recovery time utilizing established medical criteria for patient placement. Coordinates all internal and external transfers. Processes Emergency, Obstetrics, newborns and elective admissions as needed. Answers and directs incoming calls, schedules from physicians, Physician's office staff, ancillary departments and other facilities. Answers inquiries concerning hospital policies, processes orders for patients placed in bed. Compliance Skills Determines organizations participation in insurance contracts. knowledge of current HMO/PPO/Medicaid/Medicare/Commercial Insurance regulations and requirements. Screens and completes all required documentation and prioritizes all insurance coverage's as primary, secondary, tertiary. Completes required MSPQ questionnaires for all appropriate patients. Obtains and Documents clinical referrals from other providers. Coordinates Patients in need of financial assistance to pay for present and/or future services to appropriate financial counselor. Collects and deposits according to specified protocols, all required and mandatory insurance co-payments. Documents appropriate data in Account Doc and guarantor notes. Auditing work completed by registration to ensure compliance with Medicare and all third party payor guidelines, inclusive of JCAHO standards. Obtains signatures for the visit including consent to receive all treatments, medications, test, transfusions, therapy and other procedures. Charts procedures in the respective patient medical record, all collected forms and photocopies (insurance cards) documentation. Distribute, witness by signature and collect patient advanced directive forms/information; referring patients to appropriate personnel to address specific questions as indicated. Provides patients with information about their rights and responsibilities and all other duties as assigned. Must maintain facility established productivity and quantity standards per Department Quality Guidelines (i.e. 100% accuracy of 95% of all registrations). Communication/Interpretation Skills Demonstrates effective verbal and written communication skills. Must meet guidelines of Customer Service skills. Must follow appropriate communication guidelines between management and associates. Documentation and follow-up must be timely. Adheres to confidentiality and HIPAA policies of the organization.

Obtain and verify appropriate personal, demographic and financial information for the purposes of ensuring (1) Quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered. (3) Scanning the appropriate identification documents into OnBase. Obtain EMTALA notification signature. (4) Notify clinical staff when patients present with critical condition. (5) Once verified places appropriate insurance information on account. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School Diploma, Associates Degree preferred or equivalent combination education and experience. YEARS OF EXPERIENCE: One to three years experience in Registration, Billing, Customer Service, or Managed Care Organization work environment. Must have/gain knowledge of the Hospital Medical Staff rules and infection control policies to be effective in this position. REQUIRED SKILLS AND KNOWLEDGE: Analytical skills required to make decisions based on the facility and clinical situation at hand. Computer Literacy - use of multiple systems Epic, Passport, OnBase, Microsoft Office products and Midas. Ability to use Internet Access and utilize third party payor systems for eligibility and verification. Knowledge of health insurance coverage, requirements. Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial. Ability to be flexible, organized and function well in stressful situations. Ability to interact Independently to resolve Customer Service issues. Must understand medical terminology and acuity levels. LICENSES & CERTIFICATIONS: Annual Registration Competency Review with 95% or greater score obtained. Yearly STAT testing completed. Analytical Skills Analyze patient accounts; evaluate financial data for establishment of current accounts and documents comments to reflect actions taken regarding accounts to maximize reimbursement. Maintain knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements. Requires working knowledge of Insurance Plans the Christ Hospital participates in. Determines all insurance coverage's as primary, secondary, tertiary, etc. Completes required MSPQ questionnaires for all appropriate patients. Obtains and documents clinical referrals from other providers. Coordinates patients in need of financial assistance to pay for present and/or future services to appropriate Financial Counselor. Collects and deposits according to specified protocols, all required and mandatory insurance co-payments. Initiates on-line verification of third party Insurance Carriers and Plan Administrators to verify patient benefits. Evaluates and prepares chart documentation to establish that Medical Necessity guidelines have been met. Prepares and completes documentation that establishes Medicare Compliance such as Medicare Secondary Payor Questionnaire and Advance Beneficiary Notice. Documents appropriate data in account doc and guarantor notes. Clinical Skills Processes Emergency and Obstetrics by notifying appropriate staff. Answers and directs incoming calls from Physician's office staff, ancillary departments and other facilities. Answers inquiries concerning hospital policies. Compliance Skills Obtains signatures for the visit for all revenue cycle documentation. Prepares charts, collected forms and photocopies (insurance cards) and documentation. Distribute, witness by signature and collect patient advanced directive forms/information; referring patients to appropriate personnel to address specific questions as indicated. Provides patients with information about their rights and responsibilities and all other duties as assigned. Communication/Interpretation Skills Interviews patients and obtains, verifies and enters into database complete and accurate demographic and financial information. Assesses and updates information as it relates to each encounter. Determines financial plan and coverage priority. (Data collected directly impacts financial and clinical systems,) Must maintain facility established productivity standards and Patient Accounts Quality Guidelines (i.e. 100% accuracy of 95% of all registrations). Must communicate effectively and meet or exceed established customer service goals. Education and Leadership Skills Provides education and training/mentoring for other staff members. Attends department meetings and reviews procedural & process changes per facility specific guidelines.

The Registration Specialist is responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, completing/filing medical records, insurance verification, diagnosis coding, etc. The Registration Specialist is a highly visible position that is always responsible for creating a positive impression with patients and visitors. A Registration Specialist will be on duty during all hours of operation. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: H.S. Diploma/GED YEARS OF EXPERIENCE: No formal experience required. Six months to one year medical office experience preferred. REQUIRED SKILLS AND KNOWLEDGE: Basic clerical skills and data entry knowledge required. 1. Preferred knowledge of Epic computer system 2. Preferred knowledge of Ohio/Kentucky insurance plans. 3. Preferred knowledge of Ohio/Kentucky insurance verification processes for various insurance plans. 4. Preferred post high school experience related to medical office environment. LICENSES & CERTIFICATIONS: N/A 1. Customer Service: a. Make customer service a top priority and adhere to ExCELS values. b. Maintain confidentiality at all times. c. Provide phone coverage during all hours of operation. d. Answer incoming calls within 3 rings. Identify yourself and department. Allow caller to speak before asking to place them on hold. e. Eagerly provide assistance to others; voluntarily assist others when his/her own work is finished. f. Promote a pleasant and positive atmosphere. g. Listen to, identify and respond quickly and appropriately to customer needs. h. Deal with conflict in an appropriate and timely manner. i. Use proper lines of communication to keep others informed or to address problems. j. Manage site emails. k. Initiate Patient Liability requests for those patients requesting financial responsibility detail. l. Coordinate special needs services for patients (translator, transportation, wheelchair). m. Manage and respond to all department voicemail and Phytel updates. 2. Check In: a. Verify the patient's identity upon their arrival by requesting, copying and scanning into Epic Documents a form of photo ID. i.e. driver's license. b. Complete all required fields of registration in Epic. c. Verify current insurance information by requesting, copying, and scanning into Epic Documents the insurance card(s). d. Verbally review with the patient, the insurance verification findings during Check In on the initial visit. Note accordingly on the insurance verification form. e. Obtain consent for treatment and financial agreement signatures on the TCH Consent for Treatment/Financial Agreement form, R14A, to include the ordering physician's name and TCH representative's signature, as witness. Scan both sides of the consent form into Epic Documents or obtain an electronic signature directly into Epic Documents. Review Patient Rights form, obtain signature, unless patient declines. Scan form in Epic Documents. f. Collect co-pays, when applicable. Post payment in Epic Enterprise Payments. g. Refer patients to PFS/Financial Assistance, when applicable. h. Review all hardcopy scripts for required components such as, patient name , DOB, date, time, diagnosis and MD signature. i. Contact the ordering physician office by phone and re-fax the order back to the MD when any of the above components are missing. Continue to monitor the account until all required information is obtained. j. Scan all hardcopy referrals/orders. k. Ensure all diagnosis code(s) are entered in Epic for each appointment scheduled and according to the physician order. l. Complete a MSPQ for all Medicare patients at the appropriate interval. m. Have patient complete a medical history form and scan in Epic Documents. n. Determine which Outcome forms is appropriate for the patient to complete. o. Review with the patient the necessary outcome form(s) that need to be completed and scan into Epic, Documents. p. Obtain waivers for non-covered procedures, if applicable, for each visit. q. Check in procedures apply to all new and returning patients for all sites, with the exception of JSC and Montgomery. r. JSC check in - frequently new patients will bypass Central Registration and arrive directly in the department. JSC staff will complete the check in process for Central Reg. s. Montgomery check in - all new and returning patients are "arrived"/checked in by Central Registration. t. All returning patients are checked in by department level staff for all sites, with the exception of Montgomery. u. For those patients that prefer not to use the kiosk, they will be checked in by department staff, i.e. JSC and Liberty. 3. Scheduling: a. Search/find patient in Epic by utilizing the standard three point patient look up process. b. Verify the patient's date of birth, address and phone number. c. Update/enter as much demographic information, as feasible, at the time of the call. d. Verify/obtain the insurance information, to include insurance company name, identification number, phone number, subscriber name, date of birth and employer name. e. Enter the standard appointment information for new patients, to include the reason for visit, ordering physician's name and ICD10 code. f. Enter the standard appointment information for return patients, to include the formal ICD10 code, the ordering physician's name and treating clinician(s). g. Strive to meet goal of scheduling new patient appointments within 48 hrs. of the call, confer with a therapists or manager when necessary. h. Inform new patients of the proper clothing attire to be worn for the appointment and to bring their insurance card, photo ID and written orders (script) or provide the office fax number for the referring physician to fax the script. i. Inform the patient copays are expected at the time of service, if applicable. j. Prior to ending the call reiterate the patient's appointment time and ask if they need directions to the office. k. All sites, including Montgomery, JSC and Liberty schedule all follow up visits and confer with treating provider, as needed. l. Access and respond to Account and Referral work queues daily. m. Follow up on Missing Orders is handled at the department level by contacting the referring physician office. n. Provide the Physician Referral phone line for individuals that want to schedule therapy and do not have an PCP. o. Contact PCP office for individuals that want to schedule an appointment but do not have a referral. p. Contact the patient once the script is received. q. When no immediate appointment is available, Central Registration will contact the site directly for post op patients that need an appointment with 24 - 48 hours of the call. Department level staff review the schedule for an appropriate time and/or schedule the PO appointment. r. Provide a printed Patient Itinerary to every patient upon departure from initial visit and/or when appointment schedules change. s. Schedule all follow up/return visits for all patients, this include all sites. 4. Completion of insurance verification, pre-certification, recertification and referral process prior to patient visit according to the Insurance/Precertification policy guidelines, policy number MI 30. a. All sites verify insurance benefit information for all new patients, document the findings in the Assigned Referral and transfer information to the Insurance Verification form, excluding Montgomery, JSC and Liberty. b. Montgomery, JSC and Liberty new patient benefits are verified by the Central Insurance Verification team. Benefit information is transferred from the Assigned Referral to the Insurance Verification form. c. Monitor insurance benefits for all patients, track visit limitations and obtain additional authorization, as needed. d. Update the Assigned Referral with all insurance benefit information and benefits status change information, such as, authorization updates, signed plan of care information, number of visits. e. All sites, verify and document Worker's Compensation benefits f. Work with TCH PFS and billing as needed to respond to requests. g. Accurate and timely distribution of patient requests. h. Respond to correspondence requests. i. Medical record requests will be processed via Record Reproduction Service (RRS). 5. Chart Prep: a. Prepare next day's new patient charts, to include, a new patient folder, completed insurance verification form, and consent form. Refer to the Chart Prep policy, number MI 21. b. Complete Claim Information screens for all new patients, including Central Reg sites; Montgomery, JSC and Liberty. c. Pull charts. d. All sites, for every patient visit, review insurance verification forms for any insurance guidelines or limitations, according to policy. e. Print individual provider schedules. f. Print and review the DAR (Dept. Appt. Report), according to policy. g. Retrieve and transmit all documents, such as IPOC, UPOC, PN and DC summaries to the ordering physician office. h. Record all physician transmittals and monitor the compliance for Medicare/Medicaid accounts requiring a physician signature on the IPOC, UPOC. i. Monitor each Medicare account for signed POCs, follow up via fax and phone to ordering physician when signed POC is not returned within the appropriate amount of time. j. Scan all hardcopy signed POCs in Epic, update the insurance verification and the assigned referral, accordingly. k. Scan all documents in Epic, to include, medical history form, outcome forms, exercise sheets, any hardcopy documentation that is not electronically in Epic. 6. End of Day Close: a. Print daily Revenue Usage Report. b. Reconcile Rev Usage report to the DAR to ensure all patients/charges are accounted for each business day. c. Correct any charge entry discrepancies through Account Maintenance and/or communicate with the treating clinician any discrepancies that need correction. d. Print daily Payment Summary Report (PSR). e. Reconcile PSR, deposit ticket and credit card receipts. f. Complete a Daily Deposit Reconciliation form for each business day. g. Retain copies of all supporting documentation in the daily packet folder, according to policy number MI 22. h. Bank trips will be made within 24 hours of business day for all sites. i. Montgomery and Liberty will make daily drop box deposit and JSC deliver the daily deposit to the Cashier's office on Level C of the main hospital by 8:00am the next business day. j. Retain a copy of the bank date stamped deposit ticket in the daily packet folder. k. Timely and accurate filing and distribution. 7. Other duties as assigned by supervisor or authoritative manager to include flexibility of routine hours to adequately maintain registration coverage for the department hours of operations, and communicating office supply needs to appropriate party.

JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Liberty Primary Care Schedule Part time Shift Rotating (United States of America) Department CCHMC Mason Primary Care Employee Status Regular FTE 0.6 Weekly Hours 24 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Obtain and verify appropriate personal, demographic and financial information for the purposes of ensuring (1) Quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered. (3) Scanning the appropriate identification documents into OnBase. Obtain EMTALA notification signature. (4) Notify clinical staff when patients present with critical condition. (5) Once verified places appropriate insurance information on account. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School Diploma, Associates Degree preferred or equivalent combination education and experience. YEARS OF EXPERIENCE: One to three years experience in Registration, Billing, Customer Service, or Managed Care Organization work environment. Must have/gain knowledge of the Hospital Medical Staff rules and infection control policies to be effective in this position. REQUIRED SKILLS AND KNOWLEDGE: Analytical skills required to make decisions based on the facility and clinical situation at hand. Computer Literacy - use of multiple systems Epic, Passport, OnBase, Microsoft Office products and Midas. Ability to use Internet Access and utilize third party payor systems for eligibility and verification. Knowledge of health insurance coverage, requirements. Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial. Ability to be flexible, organized and function well in stressful situations. Ability to interact Independently to resolve Customer Service issues. Must understand medical terminology and acuity levels. LICENSES & CERTIFICATIONS: Annual Registration Competency Review with 95% or greater score obtained. Yearly STAT testing completed. Analytical Skills Analyze patient accounts; evaluate financial data for establishment of current accounts and documents comments to reflect actions taken regarding accounts to maximize reimbursement. Maintain knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements. Requires working knowledge of Insurance Plans the Christ Hospital participates in. Determines all insurance coverage's as primary, secondary, tertiary, etc. Completes required MSPQ questionnaires for all appropriate patients. Obtains and documents clinical referrals from other providers. Coordinates patients in need of financial assistance to pay for present and/or future services to appropriate Financial Counselor. Collects and deposits according to specified protocols, all required and mandatory insurance co-payments. Initiates on-line verification of third party Insurance Carriers and Plan Administrators to verify patient benefits. Evaluates and prepares chart documentation to establish that Medical Necessity guidelines have been met. Prepares and completes documentation that establishes Medicare Compliance such as Medicare Secondary Payor Questionnaire and Advance Beneficiary Notice. Documents appropriate data in account doc and guarantor notes. Clinical Skills Processes Emergency and Obstetrics by notifying appropriate staff. Answers and directs incoming calls from Physician's office staff, ancillary departments and other facilities. Answers inquiries concerning hospital policies. Compliance Skills Obtains signatures for the visit for all revenue cycle documentation. Prepares charts, collected forms and photocopies (insurance cards) and documentation. Distribute, witness by signature and collect patient advanced directive forms/information; referring patients to appropriate personnel to address specific questions as indicated. Provides patients with information about their rights and responsibilities and all other duties as assigned. Communication/Interpretation Skills Interviews patients and obtains, verifies and enters into database complete and accurate demographic and financial information. Assesses and updates information as it relates to each encounter. Determines financial plan and coverage priority. (Data collected directly impacts financial and clinical systems,) Must maintain facility established productivity standards and Patient Accounts Quality Guidelines (i.e. 100% accuracy of 95% of all registrations). Must communicate effectively and meet or exceed established customer service goals. Education and Leadership Skills Provides education and training/mentoring for other staff members. Attends department meetings and reviews procedural & process changes per facility specific guidelines.

This is a float position for our new Eastgate facility located on Ivy Pointe Blvd. The hours will range M-F from 6:30 am-6 pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. If shifts arise for different hours once the two-week schedule has been set, these new shifts will be offered to this PAR. If agreed upon, the two-week schedule will be revised. This position may require long periods of standing. JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Eastgate Schedule Full time Shift Day (United States of America) Department Anderson Access Services Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Anderson Primary Care Schedule Full time Shift Day (United States of America) Department CCHMC Anderson Primary Care Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Facility:Community Based General Pediatrics - UrbanaDepartment:Community Based Pediatrics - NorthSchedule:Full time Hours:40Job Details:Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency. Department Specific Job Details: Education Requirements: GED, High School (Required) Certification/License Requirements:

Facility: Dayton Children's - Main Campus Department: Patient Access - Emergency Department Schedule: Part time Hours: 5 Job Details: Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency. Department Specific Job Details: Shift * Flexible hours. * Must work 52 hours in a 6-week schedule * Every third weekend rotation 9aam-5:30pm at Main ED * Will float to: Main ED, South ED, Behavioral Health Center, Outpatient Care Center Huber Heights Education * High school diploma or GED required Experience * Customer service (front desk/patient facing) * Healthcare (preferred) Education Requirements: GED, High School (Required) Certification/License Requirements:

Facility: Dayton Children's - Main Campus Department: Patient Access - Main Campus Schedule: Full time Hours: 40 Job Details: Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency. Department Specific Job Details: Shift * Monday-Friday * 11:30am-8pm * Every 10th Saturday rotation * No holidays * Will rotate between the Main Campus, the Child Health Pavilion, and the Hope Center. Education * High school diploma or GED Experience * Customer service (preferred) * Registration (preferred) Education Requirements: GED, High School (Required) Certification/License Requirements: