Navient jobs in Indianapolis, IN

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Principal Specialist, Corporate Security will be responsible for supporting the execution of security protocols and ensuring adherence to security policies and procedures. The receptionist/security officer will serve as the first point of contact for visitors, creating a welcoming and professional atmosphere. Greet guests, employees and staff with a friendly demeanor, ensuring they feel valued and well attended. Answer and direct incoming calls efficiently, providing accurate information and forwarding messages as needed. Manage visitor check-in and check-out procedures, ensuring security protocols are followed. Issue visitor badges and maintain a log of all visitors for safety and accountability. Work closely with other staff members to ensure smooth operations and support team objectives. Participate in team meetings and contribute ideas for improving reception services. **What You'll Do** + Assist in the enforcement of corporate security policies, protocols, and procedures. + Support the execution of security measures, including access control systems, surveillance systems, and physical security protocols. + Review Logbook, Temporary Post Orders and Revisions to Original Post Orders sections of post orders. + Review any equipment and keys (if any) and ensure that it is in good condition. + Monitor access control & VMS. + Maintain a daily Security Officer Report and save in the guard force shared drive. + Answer lobby desk phone and provide customer assistance. + Issue visitor, contractor, and temporary access badges. Screen all visitors. + Contact the Security Operations Center (SOC) for customer request approvals (desk unlocks, etc.) + Maintain visitor logs. + Assist with basic inquiries and provide information about the company services. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + Demonstrated interest in corporate security and a basic understanding of security principles and best practices. + Familiarity with security technologies, such as access control systems, surveillance systems, and incident response tools. + Strong attention to detail and organizational skills, with the ability to follow established security protocols and processes accurately. + Effective written and verbal communication skills, with the ability to communicate security-related information clearly and concisely. + Ability to work collaboratively within a team environment, supporting the goals and objectives of the corporate security team. + High school diploma or equivalent; additional certification is a plus. + Previous experience in a receptionist or administrative role preferred. + Strong communication and interpersonal skills. + Proficient in MS Office Suite and basic office equipment. + Ability to multitask and manage time effectively. Preferred education, skills, and experience. + High School Diploma or equivalent. + Prior experience in security operations, or a related field is preferred. + 1-3 years of experience in corporate security, customer service or a related field is highly desirable. The Americans with Disabilities Act _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. As a security architect with a specialization in enabling rapid and durable DevSecOps capabilities, you will be a strategic leader in shaping security posture of the organization's enterprise architecture. You will architect resilient, compliant, and scalable solutions that protect critical assets, mitigate risks, and enable durable secure application development lifecycle that can be leveraged by all application development teams. In this role, you will work closely with the enterprise architects and solution architects to ensure security is embedded across all architectural layers and aligned with business objectives and regulatory requirements. Your leadership will help the organization operate confidently in a dynamic threat environment while contributing to the development of enterprise-wide architectural principles, patterns, and standards to achieve our Secure-by-Design strategic intent. **What You'll Do** + Contribute to the success of Enterprise Architecture foundation and framework. + Partner with other Enterprise Architects to articulate and evolve architectural principles, reusable patterns, and technology standards that promote secure design and interoperability. + Partner with other Solutions Architects and Application Development Leaders to develop and implement durable security controls anchored in OWASP ASVS for the secure application development environment. + Collaborate with the information security team to evangelize security best practices across the organization, promoting awareness and adoption among technical and non-technical stakeholders to establish security-first culture. + Conduct risk assessments and threat modeling to identify vulnerabilities and implement mitigation strategies, including security controls, encryption, and access management solutions. + Evangelize secure-by-design principles across the organization, promoting awareness and adoption among technical and business stakeholders. + Partner with IT, DevOps, and business units to integrate security into system designs and promote a security-first mindset. + Stay ahead of emerging security threats and trends, proactively addressing risks and advising on innovative solutions like zero-trust architecture and secure APIs. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + Thorough understanding of how security frameworks and architecture (e.g., NIST Cybersecurity Framework, MITRE ATT&CK framework, Zero Trust, PCI) is applied in a regulated financial services environment, from public-facing online service offerings to backend enterprise data processing and automation. + Track record of formulating and transforming security frameworks and application security verification best practices into practical repeatable patterns, templates and copybooks to be used in AzureDevOps software build pipelines and in AWS cloud resource configurations conforming to enterprise architecture standards. + Background in secure system design, solid grasp of API-based identity, conditional access and fine-grained authorization management (IAAM), zero knowledge proof (ZKP), public key infrastructure (PKI), data encryption and network security. + Strong knowledge of cloud security principles automating DevSecOps practices in Azure DevOps, automating test driven design such as Playwright MCP, building resilient AWS Compute and Storage workloads and securing Snowflake data sharing controls. + Ability to evangelize security best practices and influence cross-functional teams. + Experience delivering software projects in fast-paced, highly regulated environments (FDIC, etc.) + Excellent leadership and communication skills to articulate complex security concepts to diverse audiences. + Strong analytical and problem-solving skills to assess and mitigate risks. + Ability to work collaboratively with information security teams, business stakeholders, and technical teams. Preferred education, skills, and experience. + A master's degree in computer science, engineering, or a related technical field is required. + Preferred certifications: CISSP, CISM, CCSP, AWS Certified Security-specialty + Minimum 10 years of experience in software architecture and design. + 8+ years of experience in cybersecurity, with at least 5 years in enterprise architecture role. + Familiarity with enterprise architecture frameworks (e.g., TOGAF, Zachman) **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As a key contributor to our IT Service Management (ITSM) strategy, you will lead the implementation and ongoing enhancement of core ITSM processes. Your responsibilities will include overseeing incident, problem, and change management to ensure high service quality, operational efficiency, and compliance with organizational standards. You will collaborate closely with cross-functional IT teams and stakeholders to uphold service excellence and align IT operations with business goals and best practices. What You'll Do * Process Management: * Support and improve key ITSM processes, including incident, problem, change, and service request management. * Manage all aspects of our Change Management processes * Understand and Evangelize Change and Incident management procedures * Support delivery teams with prioritization of change requests, coordination of delivery windows and communication of system outages * Support Major system incident activities (Manage troubleshooting calls, Produce Alert communications, Conduct Post action reporting) * ITSM Tool Administration: * Work closely with our ITSM platform, ServiceNow, administration team to add workflows, reports, and configurations as needed. * Reporting & Metrics: * Coordinate the collection and analysis of data to produce key performance reports for management, * Outline key metrics and identifying trends and areas for improvement for both Change and Incident management * Compliance & Policy: * Help ensure IT services comply with internal policies. Contribute to the development and maintenance of compliance plans and procedures. * Maintain all documentation supporting our change management processes (policies, procedures, templates, etc.) * Execute self audits to ensure team and process compliance * Service Strategy & Improvement: * Work with process owners to develop and implement strategies for service enhancement * Advocate for the continual evolution of ITIL best practices * Stakeholder Communication: * Facilitate meetings and communicate with various stakeholders, including technical experts and business users, to socialize ITSM activities gather requirements and provide status updates. * Manage weekly CAB (change advisory board) meetings * Create and circulate the weekly change schedule * Lead recurring Operations calls to review recent incidents and highlight upcoming changes, events, releases or outages. * Training & Documentation: * Assist in developing training materials and documentation to help users and staff understand ITSM processes and tools. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Strong knowledge of change management frameworks and strategies (ITSM, ITIL, etc). * Strong knowledge of change management, delivery and procedure management tools such as Service Now, Azure Dev Ops (ADO), PolicyTech, etc * Strong analytical skills and ability to observe, research and interpret change data and disposition accordingly (scheduling, compliance, reporting). * Possess the technical skills to understand application and infrastructure changes and assess their impact * Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels. * Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities. * Ability to work independently and collaboratively in a fast-paced environment Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's degree in computer science, information technology, or a related field. * 3 to 5 years of proven experience in IT service management or a related IT operations role The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Associate, Business Operations (Dialer Analyst) will collaborate with the Business Operations Team and various cross-functional teams to ensure smooth operations and contribute to process improvements through the analyzation and presentation of data. **What You'll Do** + Execute daily and scheduled dialer campaigns, ensuring accuracy and compliance with operational guidelines. + Monitor campaign performance, analyzing KPIs and identifying opportunities to improve contact rates and efficiency. + Provide detailed performance reports and recommendations to the Dialer Team Manager and leadership team. + Partner with cross-functional teams to adjust campaigns in real time based on business needs. + Assist in implementing new dialer initiatives, contributing to testing, documentation, and post launch review. + Maintain accurate campaign documentation, including setup configurations and procedural updates. + Identify potential operational risks or bottlenecks and promptly escalate to management. + Support continuous improvement by suggesting enhancements to workflows, reporting, and automation opportunities. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Minimum education, skills and experience required. + 3 + years of experience working with the execution and monitoring of dialer campaigns. + Proven ability to analyze campaign performance data and provide actionable insights. + Strong problem-solving skills, with the ability to identify and troubleshoot operational issues. + Excellent written and verbal communication skills for working with peers and cross-functional teams. + Highly detail-oriented, with a strong focus on accuracy and quality in all work. + Proficient in business software and tools, such as Microsoft Office Suite, data reporting tools, and productivity platforms. + Working knowledge of industry-specific regulations and compliance requirements. Preferred: "Nice to haves" regarding education, skills, and experience. + Bachelor's degree in business administration, Data Analytics, Operations Management, or a related field. + Experience supporting dialer conversions or system migrations. + Background in business operations, process improvement, or similar roles. **Core Competencies** + Analytical Mindset - Comfortable interpreting data, identifying trends, and translating numbers into actionable recommendations. + Conscientious Execution - Takes ownership of work, double-checks for accuracy, and consistently meets deadlines. + Process Discipline - Follows established procedures while also seeking opportunities for improvement. + Adaptability - Responds quickly to changing priorities and business needs without sacrificing quality. + Collaboration - Works effectively with team members, peers, and other departments to achieve shared goals. + Regulatory Awareness - Understands and adheres to applicable compliance requirements in all dialer operations. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Associate, Vendor Management will support the Senior Manager, Vendor Management and will be fully engaged with the day-to-day support of the company's post-default loan sales and litigation strategy. Support functions will include, but not be limited to, supporting the team with review of complaints received from debt buyers and collection agencies, research of account inquiries, validation of various operational aspects of the litigation strategy such as, suit affidavits, chain-of-title documentation and reporting, complaint logs, DMDC/SCRA data reviews, and account placements. The role will additionally interact with internal counterparts in legal and compliance as well as external counterparts with our third-party legal network. What You'll Do * Demonstrate and leverage a strong understanding of the student loan lifecycle and related processes. * Deliver clear and articulate responses to questions posed by internal and external counterparts. * Provide clear guidance and insights regarding the student loan lifecycle, which is anticipated to include, but is not limited to, the origination and application process, disbursement of funds, repayment process (including payment allocation and other aspects of loan servicing), loss mitigation programs and loss recovery, as necessary * Assist Senior Manager with Loan Sales functions including but not limited to, run macros, validate 48-hour scrubs, create and send Operational Files to various internal departments, assist in the creation of letter macros. * Assist with monitoring ongoing diligence for debt buyers and collection agencies. * Log and track third-party debt buyer and agency complaints, including Salesforce entries. * Communicate any complaints internally. * Log and track judgments received, including FDR entries * Participate in periodic calls with internal legal and compliance counterparts as well as external legal network vendor, as needed. * Support third-party legal networks and third-party debt buyers with media and research requests. * Ensure proper and complete documentation is accurate and included with each lawsuit package. * Review and validate affidavits (prior to execution) for impending suit filings associated with the legal strategy and for support of our third-party debt buyers. * Ensure all compliance requirements are completed for each affidavit or lawsuit package (such as Servicemembers Civil Relief Act ("SCRA") status verification in compliance with the Military Lending Act ("MLA"). * Provide data and support to the post-default first line of defense team when executing its testing and monitoring protocols. * Participate in internal audits and internal risk assessments, as necessary. * Participate in process improvement and documentation exercises, as necessary. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Strong organizational skills and attention to detail. * • 2+ years progressive experience working in a financial service and/or private education loan environment. * Strong understanding and/or ability to become a subject matter expert of student loan life cycle and process, such as the application process, originations, disbursement, repayment process, loss mitigation programs and collections, and loss recovery. * Strong understanding of collections and recovery. * Strong analytical skills with the demonstrated ability to identify issues and suggest appropriate resolutions. * Possess excellent verbal and written communications skills to communicate with all levels of management, third-party vendors, and lawyers. * Ability to effectively prioritize multiple priorities in a fast paced, time sensitive environment * Proficient in Microsoft suite of applications and other Sallie Mae support systems such as FDR, Encore, SalesForce, and Atlas. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's Degree or equivalent experience * Vendor related experience or proven specialized experience in the following functions: internal partnership development and management, external business partnerships, and process evaluation. * Familiarity with ArtivaRM and MFT. * SQL or other data mining experience, with ability to interpret data * Familiarity and prior experience with the litigation process and court proceedings. * Notary license or ability to obtain a Notary license. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute We're seeking a senior-level engineer to lead the design and modernization of enterprise network and cloud infrastructure. This role will focus on campus networking, SD-WAN, wireless networks, and advanced AWS and Azure networking capabilities. What You'll Do * Design and implement scalable network infrastructure across campus and hybrid cloud environments. * Lead modernization of wireless and SD-WAN platforms across multiple sites. * Plan and manage AWS networking components including Transit Gateway, VPC, VPN, and security groups. * Plan and manage Azure networking components including VPN Gateway and ExpressRoute. * Engineer and maintain Palo Alto firewalls including GlobalProtect, Panorama, and HA clusters. * Collaborate with cross-functional teams to align network solutions with business and security requirements. * Develop and maintain network documentation, diagrams, and operational procedures. * Support audit responses and technical documentation for infrastructure components. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have Minimum education, skills and experience required. * 6+ years in network and cloud infrastructure engineering. * Expertise in campus networking, SD-WAN, and enterprise wireless deployments. * Deep experience with AWS networking (Transit Gateway, VPC, VPN, security groups). * Strong experience with Azure networking (VPN Gateway, ExpressRoute). * Advanced knowledge of Palo Alto firewall engineering and GlobalProtect VPN. * Proficiency in network segmentation, routing protocols, and access control. * Strong documentation and cross-functional collaboration skills. Preferred education, skills, and experience. * Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. * AWS Certified Solutions Architect * Azure Network Engineer Associate * PCNSE (Palo Alto Networks Certified Network Security Engineer) * CCNP or equivalent The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As Director of Authentication (Customer and Workforce), you will lead the delivery, modernization, and operational excellence of authentication services supporting both customer and employee identities. Reporting to Senior Director, Engineering, you'll manage a team of talented engineers to deliver secure, scalable authentication platforms that enable seamless, frictionless digital experiences at scale. You'll drive technical execution on key strategic initiatives, ensure robust daily operations, and partner with stakeholders to provide resilient, compliant authentication solutions aligned with organizational goals. Your expertise across hybrid and cloud identity environments will be critical as the organization advances its cloud-first identity strategy. What You'll Do * Lead and mentor a team of senior authentication engineers, fostering technical excellence and accountability in delivery. * Oversee day-to-day operations, automation, monitoring, and support for authentication services across both on-premises and cloud-based environments, ensuring high reliability and performance. * Execute modernization initiatives that transition authentication services from legacy platforms to modern, cloud-centric solutions, utilizing both Active Directory and Microsoft Entra ID as the environment evolves. * Integrate PingOne CIAM for customer authentication and leverage Microsoft identity platforms for workforce authentication, driving operational excellence and seamless user experiences. * Ensure authentication solutions comply with regulatory frameworks (e.g., CJIS, PCI, HIPAA) and reflect security best practices, including Zero Trust principles. * Collaborate closely with infrastructure, application development, security, and business stakeholders to align on requirements, design, and delivery. * Contribute technical expertise in architectural reviews, technical working groups, and compliance activities. * Identify opportunities for process automation and continuous improvement, sharing recommendations with leadership. * Represent the Authentication Engineering function in audits, technical briefings, and project reviews. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have Minimum education, skills and experience required. * Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of experience in authentication or identity services, with at least 3 years in a technical leadership role. * Proven expertise managing hybrid identity environments utilizing both Active Directory and Microsoft Entra ID in large enterprise settings. * Demonstrated success with modernization initiatives, platform migrations, or domain consolidations involving Microsoft identity solutions. * Experience deploying or integrating PingOne CIAM for customer authentication. * Knowledge of compliance and audit requirements for authentication services. * Proficiency in scripting and automation (e.g., PowerShell, Microsoft Graph API). * Strong communication and stakeholder management skills. * Strong knowledge of cloud platforms (e.g., AWS, Azure, or GCP) and experience with cloud services. Preferred education, skills and experience required. * Master's degree in a relevant discipline (e.g., Information Technology, Engineering Management). * Relevant certifications (e.g., Microsoft SC-300). * Experience integrating and supporting PingOne CIAM, Microsoft Entra ID, and Active Directory platforms. * Familiarity with access control models (RBAC, PBAC, ABAC) and AI/ML in IT operations. * Background in regulated industries or public sector environments. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute An Engineer I will be responsible for supporting the planning, administration, and technical support of operating system capabilities. Includes designing, developing, and troubleshooting or debugging software programs for enhancements and new products. What You'll Do * Assist in the development and implementation of engineering solutions, adhering to best practices and project requirements. * Conduct testing and quality assurance activities to ensure the reliability and functionality of deliverables. * Help troubleshoot technical issues and provide support to resolve challenges during project execution. * Create and maintain accurate and up-to-date documentation related to engineering projects. * Prepare reports and summaries to communicate project progress, milestones, and outcomes. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Strong understanding of programming fundamentals with experience in one or more languages (Python, C#, JavaScript, Java, or similar) * Detail-oriented with a focus on quality and accuracy * Experience with data movement processes such as ETL (Extract, Transform, Load) * Familiarity with Informatica or similar data integration tools (e.g., Talend, DataStage, SSIS) * Understanding of database concepts and working with structured data * Basic knowledge of SQL and data pipelines * Strong problem-solving and analytical thinking skills. * Excellent communication and interpersonal skills. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). * 1-2 years of experience in software engineering or a related technical role. * .Net experience * Experience with Informatica The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Manager, Chat for Collections (Operations with Technical Capability) Operations Leader with Strong Technical Expertise in Digital Collections **Position Overview** We are seeking an experienced Operations Manager to oversee our Chat for Collections team, with a unique blend of operational leadership and technical proficiency. This role is primarily focused on managing day-to-day collections operations through chat-based platforms, while also ensuring the effective use and optimization of digital tools. The ideal candidate will bring proven operational management experience, complemented by a solid understanding of technical systems and automation within the collections environment. **Key Responsibilities** + Lead, train, and develop a team of chat agents managing collections via live chat and automated chat platforms. + Drive operational excellence by implementing best practices for chat-based collections, ensuring both efficiency and high-quality customer service. + Leverage technical capabilities to configure, monitor, and optimize chat workflows, scripts, and platform integrations. + Utilize analytics tools to evaluate agent productivity, chatbot effectiveness, and overall collections performance. + Collaborate with technical teams and vendors to maintain system reliability, troubleshoot issues, and support new technology rollouts. + Ensure compliance with data privacy laws and collections regulations by integrating technical safeguards and monitoring digital communications. + Prepare operational reports detailing team performance, system metrics, and collection outcomes for senior leadership. + Handle escalated interactions, using technical tools to support efficient resolution and documentation. + Stay informed about advancements in chat technologies, automation, and digital engagement to continuously improve operations. **Qualifications** + Bachelor's degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience). + 3+ years of experience in collections operations, call center management, or customer service, with demonstrated technical aptitude. + Hands-on experience with chat platforms, chatbot management, and CRM/collections management software. + Proven ability to lead teams in a technology-driven environment and implement new digital tools. + Strong analytical and problem-solving skills, with proficiency in using data and technical systems to drive operational results. + Working knowledge of compliance and data privacy standards relevant to digital collections. **Preferred Skills** + Experience supporting or implementing chatbots, automation tools, or API integrations in an operational setting. + Familiarity with cloud-based communication platforms and cybersecurity best practices. + Project management experience, especially related to technology adoption or process improvements. **Why Join Us?** As Manager, Chat for Collections, you will play a critical operational leadership role while advancing our digital strategy. Use your technical expertise to empower your team, streamline collections processes, and deliver outstanding results in a fast-paced environment. **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute We are seeking a self-motivated and detail-oriented Adobe AEM/Web Infrastructure Engineer to support the administration, integration, and infrastructure monitoring of Adobe Experience Manager (AEM) products. The role will have a primary focus on Adobe Experience Manager and will also include responsibilities in Adobe Workfront administration, Fusion development, security monitoring, and tag management using Google Tag Manager, Tealium, and OneTrust. What You'll Do Adobe Experience Manager * Assist in patching and upgrading AEM services. * Integrate AEM with other Adobe and third-party services. * Configure and monitor AEM environments and deployments. Adobe Workfront & Fusion * Administer Workfront projects, templates, and user roles. * Develop and maintain Fusion scenarios for workflow automation. * Provide user support and training for Workfront and Fusion. Tag Management & Analytics * Maintain and update Google Tag Manager and OneTrust configurations. * Administer Tealium for web analytics tracking. * Collaborate with marketing and analytics teams to implement tracking strategies. * Ensure compliance with privacy and data protection standards. Infrastructure & Monitoring * Monitor infrastructure performance and Core Web Vitals. * Configure and maintain Apache or similar web servers. * Support AWS load balancer configurations and deployments. * Assist in implementing DevOps automation and CI/CD pipelines. Security & Compliance * Implement and monitor access controls and audit logs. * Support vulnerability scanning and remediation. * Ensure compliance with GDPR, CCPA, and internal security policies. * Assist in the development and implementation of engineering solutions, adhering to best practices and project requirements. * Conduct testing and quality assurance activities to ensure the reliability and functionality of deliverables. * Help troubleshoot technical issues and provide support to resolve challenges during project execution. * Create and maintain accurate and up-to-date documentation related to engineering projects. * Prepare reports and summaries to communicate project progress, milestones, and outcomes. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have: Minimum education, skills and experience required. * Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). * 1-2 years of experience with Adobe Experience Cloud products, especially AEM. * Experience with Adobe Workfront and Fusion. * Hands-on experience with Google Tag Manager, Tealium, and OneTrust. * Basic understanding of front-end technologies (JavaScript, CSS, HTML5, jQuery). * Experience with Apache or similar web server configurations. * Familiarity with AWS load balancer setup. * Good verbal and written communication skills. * Automation mindset through DevOps processes. * Self-motivated and proactive in taking ownership. Preferred education, skills and experience required. * Exposure to AEMaaCS migration projects or training. * Familiarity with Adobe Experience Platform (AEP). * CMS design and development experience (Java/J2EE, Sling). * Experience across Adobe products (AEM, Target, Analytics, Launch). * Understanding of Adobe integration patterns and architecture. * Awareness of SEO and Core Web Vitals optimization. * Experience with Agile methodologies, preferably SAFe. * Experience executing TDD with JUnit and other testing frameworks in AEM. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**Our mission is to make higher education accessible and affordable for everyone.** We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial future, including: + **Private student loans** - low rates, people-first service, and flexible payments. + **Student loan refinancing** - break free from high-interest rates or monthly payments. + **Scholarships** - access to thousands of scholarships to help students pay less. Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together! **The Senior Lifecycle Marketing Manager position will report to the Director of Performance Marketing.** **As the Senior Lifecycle Marketing Manager, you will:** + Provide senior leadership and stakeholders with campaign performance reports, including data-driven recommendations for future campaign optimization and strategic plans for growing the impact of lifecycle marketing through new channels and capabilities. + Own customer journey development, including strategy, creative briefing, audience segmentation, journey pathing, campaign execution, creative testing, analytics measurement, and campaign performance readouts. + Collaborate cross-functionally with Product, Data & Analytics, Client Happiness, Creative, and Legal teams to deliver high-impact lifecycle programs. **Your Impact:** + As the Senior Lifecycle Marketing Manager, you will play a strategic role in shaping the customer journey and executing lifecycle campaigns that drive deeper engagement, retention, and customer lifetime value across Earnest products. + You will be responsible for leading some of Earnest's most important initiatives, ensuring flawless campaign execution, delivering revenue and engagement growth, and driving innovation across lifecycle marketing strategies. **About You:** + 6+ years of experience in a business-to-consumer email marketing or lifecycle marketing role in a corporate or agency environment + 4+ years of experience developing lifecycle/CRM engagement program + Proven ability to present campaign strategies, performance, and recommendations to senior leadership + Able to apply a test-and-learn mindset grounded in analytics, using statistical rigor and data visualization to identify significant results, diagnose funnel drop-offs, and prioritize next best actions + Experience developing marketing plans that balance financial objectives and customer experience goals + Expertise in audience segmentation and targeting using database and real-time event data + Strong data analysis skills and knowledge of BI tools such as Looker or Tableau + Experience with enterprise marketing automation tools - Braze preferred (others valuable: Iterable, Customer.io, Salesforce Marketing Cloud, Adobe Campaign, Eloqua, Responsys) **Even Better:** + Experience with programmatic marketing scripting languages (Liquid preferred; AmpScript, GTL also valuable) + Experience building and optimizing automated campaigns and experimentation frameworks + Strong project management skills with tools such as Jira, Workfront, or Basecamp + Very strong attention to detail and strict adherence to QA processes **Where:** + This role will be based in the United States A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $135,000-$170,000 USD **Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:** + Health, Dental, & Vision benefits plus savings plans + Mac computers + work-from-home stipend to set up your home office + Monthly internet and phone reimbursement + Employee Stock Purchase Plan + Restricted Stock Units (RSUs) + 401(k) plan to help you save for retirement plus a company match + Robust tuition reimbursement program + $1,000 travel perk on each Earnie-versary to anywhere in the world + Competitive days of annual PTO + Competitive parental leave **What Makes an Earnie:** At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: + **Every Second Counts** : Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success. + **Choose To Do Hard Things** : We win by tackling the hard things that others avoid, fueled by grit and resilience. + **Pursue Excellence** : Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement. + **Lead Together** : Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team. + **Don't Take Yourself Too Seriously** : We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. **At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.** _Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance._

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** As a key contributor to our IT Service Management (ITSM) strategy, you will lead the implementation and ongoing enhancement of core ITSM processes. Your responsibilities will include overseeing incident, problem, and change management to ensure high service quality, operational efficiency, and compliance with organizational standards. You will collaborate closely with cross-functional IT teams and stakeholders to uphold service excellence and align IT operations with business goals and best practices. **What You'll Do** + **Process Management:** + Support and improve key ITSM processes, including incident, problem, change, and service request management. + Manage all aspects of our Change Management processes + Understand and Evangelize Change and Incident management procedures + Support delivery teams with prioritization of change requests, coordination of delivery windows and communication of system outages + Support Major system incident activities (Manage troubleshooting calls, Produce Alert communications, Conduct Post action reporting) + **ITSM Tool Administration:** + Work closely with our ITSM platform, ServiceNow, administration team to add workflows, reports, and configurations as needed. + **Reporting & Metrics:** + Coordinate the collection and analysis of data to produce key performance reports for management, + Outline key metrics and identifying trends and areas for improvement for both Change and Incident management + **Compliance & Policy:** + Help ensure IT services comply with internal policies. Contribute to the development and maintenance of compliance plans and procedures. + Maintain all documentation supporting our change management processes (policies, procedures, templates, etc.) + Execute self audits to ensure team and process compliance + **Service Strategy & Improvement:** + Work with process owners to develop and implement strategies for service enhancement + Advocate for the continual evolution of ITIL best practices + **Stakeholder Communication:** + Facilitate meetings and communicate with various stakeholders, including technical experts and business users, to socialize ITSM activities gather requirements and provide status updates. + Manage weekly CAB (change advisory board) meetings + Create and circulate the weekly change schedule + Lead recurring Operations calls to review recent incidents and highlight upcoming changes, events, releases or outages. + **Training & Documentation:** + Assist in developing training materials and documentation to help users and staff understand ITSM processes and tools. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Strong knowledge of change management frameworks and strategies (ITSM, ITIL, etc). + Strong knowledge of change management, delivery and procedure management tools such as Service Now, Azure Dev Ops (ADO), PolicyTech, etc + Strong analytical skills and ability to observe, research and interpret change data and disposition accordingly (scheduling, compliance, reporting). + Possess the technical skills to understand application and infrastructure changes and assess their impact + Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels. + Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities. + Ability to work independently and collaboratively in a fast-paced environment Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in computer science, information technology, or a related field. + 3 to 5 years of proven experience in IT service management or a related IT operations role **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie, you become a champion for all students.** Sallie's Education Services team is a diverse group of growth-obsessed entrepreneurs, data analysts, engineers, and developers with a passion for imagining and building scalable businesses for students and families on their unique journey to-through and immediately after higher education. We're on a mission to revolutionize how students and their families plan, pay and complete this journey with confidence. Join a team of seekers, challengers and creative thinkers to change the way students plan for their future for the better. **What You'll Contribute** The Manager, Web Development will be responsible for full stack web development execution and ensuring the successful launch of functionality to drive business growth and achieve organizational goals for the unauthenticated Sallie.com experience and other Education Services marketplaces. The ideal candidate will be an experienced content management system (CMS) web developer with a track record of successfully deploying projects, adhering to development best practices, and working closely with cross functional teams to identify & meet business needs. **What You'll Do** + Build scalable solutions that fully leverage the Hubspot CMS ecosystem including forms, workflows, custom objects, CTA's, and personalization through contact record properties + Develop templates and modules that enable content authors to self-serve publishing + Transform designs delivered via Figma into responsive web experiences + Explore opportunities to apply AI and automation to improve web development efficiency, content personalization, and user experience + Collaborate with business owners, solution architects, data analysts and engineering counterparts in prioritizing, testing, and deploying web solutions + Communicate complex development concepts to non-technical stakeholders + Leverage source control, documentation, and project management tools to be well managed + Stay up-to-date with the latest trends and techniques in web development & technology, applying them to our business as appropriate _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + 5+ years of experience in web development with a focus on CMS development (Hubspot, Drupal, Adobe Experience Manager, or similar) + 2+ years of experience with the Hubspot CMS platform demonstrating an ability to tackle web development challenges within the constraints of an established framework + Strong project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines + Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels + Knowledge of source control (Github, BitBucket), API's, and modern development tools + Familiarity with applying AI/ML tools or APIs in web development workflows (content generation, personalization, data processing, QA automation, etc) + Strong background in responsive web design & web accessibility requirements + Experience with the following programming languages: JavaScript, HubL, HTML5, CSS3 + Bachelor's degree in Computer Science, Engineering, Information Systems or a related field **Preferred education, skills, and experience.** + Experience leading design or architecture (design patterns, reliability and scaling) of new and existing systems + Experience with the following programming languages: Python, JSON, React + Knowledge of tag management and familiarity with Google Tag Manager + Familiarity with search engine optimization concepts + Involvement with A/B testing and digital event tagging + Knowledge of OAuth, SAML and other web authentication concepts The Americans with Disabilities Act _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

Navient Solutions LLC Navient (Nasdaq: NAVI) helps students and families confidently manage the cost of higher education. We create long-term value for customers and investors through responsible lending, flexible refinancing, trusted servicing oversight, and decades of portfolio management expertise. Our employees thrive in a culture of belonging, where they are supported and proud to deliver meaningful outcomes. The Campus Partnerships Marketing Manager will lead marketing strategies that strengthen Navient and Earnest's relationships with colleges and universities. Acting as the marketing lead for the Campus Partnerships team, this role connects schools, financial aid offices, and students to our private student loan products. You'll create campaigns, materials, and events that showcase our value to institutional partners and their students. Working closely with Campus Partnerships reps, you'll deliver marketing support that drives engagement, awareness, and application growth. This role also serves as a key link between Campus Partnerships and the broader marketing organization, ensuring alignment with Product Marketing, Design, Content, and Copy teams. Our ideal candidate is a versatile marketer who blends strategic planning with hands-on execution across channels like web, email, events, and content. Strong communication, project management, and creative skills are essential, along with the ability to craft clear, compelling partner-facing materials that reflect Navient and Earnest's brand and mission. Areas of Responsibility: Partner Marketing Strategy and Execution * Develop and implement marketing strategies that support Navient and Earnest's engagement with colleges, universities, and financial aid offices. * Build campaigns and materials that highlight Navient and Earnest's benefits to schools and their students, including presentations, one-pagers, videos, and digital assets. * Work closely with the Campus Partnerships sales team to ensure marketing efforts align with partner priorities and business goals. * Create annual and seasonal marketing calendars that align with the academic and financial aid cycles. Campaign Development and Channel Management * Lead campaign planning and execution for the campus channel, including targeted email campaigns, digital advertising, and newsletters. * Partner with Marketing Operations and Product Marketing to measure campaign performance and optimize for engagement, reach, and partner satisfaction. * Develop segmented content strategies to address different institution types (size, degrees, programs, etc.). * Ensure all communications align with Navient and Earnest's brand voice and compliance requirements. Event and Conference Marketing * Plan and coordinate marketing campaigns and creative activations around conferences, summits, and industry events where the Campus Partnerships team participates. * Manage pre-event outreach, onsite brand visibility, and post-event follow-up campaigns. * Ensure Navient and Earnest stands out through clear messaging, creative materials, and partner engagement opportunities. * Collaborate with internal creative and design teams to produce booth graphics, giveaways, and presentation materials. Content and Channel Coordination * Collaborate with Product Marketing, Design, Content, and Copy teams to develop materials that educate schools and reinforce Navient and Earnest's brand positioning. * Maintain and update website content related to school partnerships and financial aid resources. * Create and manage webinars, presentations, and partner training sessions that help schools understand Navient and Earnest's offerings and processes. * Partner with Copy and Content teams to maintain a consistent message across web, collateral, and partner communications. MINIMUM REQUIREMENTS * Bachelor's Degree in Marketing, Business, or a related field; * 5+ years of experience in marketing, with at least 2 years in partner, B2B, or channel marketing roles. * Experience in financial services, higher education, or another regulated industry preferred. * Proven ability to manage projects across multiple teams and deliver materials that drive measurable results. * Strong writing, editing, and storytelling skills, with experience crafting marketing materials for both institutional and consumer audiences. * Experience with marketing automation, CRM tools, and content management systems (e.g., Salesforce, HubSpot, Iterable, or similar). * Understanding of B2B and B2C marketing principles and how to adapt messaging across audiences. * Familiarity with brand and creative development, event marketing, and campaign reporting. * Strong project management, organizational, and communication skills. * Ability to create engaging and informative content across print, web, and presentation formats. * Proficiency with design and content collaboration tools (e.g., Asana, Figma, Google Suite). * Analytical mindset with ability to track campaign performance and derive insights. * Ability to collaborate effectively with both marketing and sales stakeholders. * Ability to balance multiple priorities and deliver projects on time and on brand. * Ability to think strategically while executing tactically across multiple marketing channels. * Ability to represent the brand with professionalism, creativity, and authenticity in all partner-facing materials. * Additional equivalent education above the required minimum may substitute for level of experience. PREFERRED QUALIFICATIONS * Knowledge of higher education systems and financial aid processes preferred. IMPORTANT NOTICES: All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** We're seeking a senior-level engineer to lead the design and modernization of enterprise network and cloud infrastructure. This role will focus on campus networking, SD-WAN, wireless networks, and advanced AWS and Azure networking capabilities. **What You'll Do** + Design and implement scalable network infrastructure across campus and hybrid cloud environments. + Lead modernization of wireless and SD-WAN platforms across multiple sites. + Plan and manage AWS networking components including Transit Gateway, VPC, VPN, and security groups. + Plan and manage Azure networking components including VPN Gateway and ExpressRoute. + Engineer and maintain Palo Alto firewalls including GlobalProtect, Panorama, and HA clusters. + Collaborate with cross-functional teams to align network solutions with business and security requirements. + Develop and maintain network documentation, diagrams, and operational procedures. + Support audit responses and technical documentation for infrastructure components. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + 6+ years in network and cloud infrastructure engineering. + Expertise in campus networking, SD-WAN, and enterprise wireless deployments. + Deep experience with AWS networking (Transit Gateway, VPC, VPN, security groups). + Strong experience with Azure networking (VPN Gateway, ExpressRoute). + Advanced knowledge of Palo Alto firewall engineering and GlobalProtect VPN. + Proficiency in network segmentation, routing protocols, and access control. + Strong documentation and cross-functional collaboration skills. Preferred education, skills, and experience. + Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. + AWS Certified Solutions Architect + Azure Network Engineer Associate + PCNSE (Palo Alto Networks Certified Network Security Engineer) + CCNP or equivalent **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute An Engineer III will be responsible for developing and maintaining data delivery pipelines that support our marketing business functions. This is an individual contributor role involves designing and building end-to-end scalable systems that process marketing data, manage customer communication preferences, and ensure seamless data flow across our marketing technology stack. You'll work closely with the marketing and cross-functional teams while taking a solutions-based approach to technical challenges in our heavily regulated and agile/scrum delivery framework. What You'll Do * Design, code, test, and deploy robust software solutions with a focus on reliability, scalability, and maintainability. * Lead end-to-end development of data delivery pipelines that support marketing operations and customer communication management. * Develop scalable, reliable applications and pipelines that process marketing data and ensure proper data flow across platforms. * Work closely with other engineers, product managers, and designers to build features that solve real customer problems. * Contribute to and uphold high standards of code quality through code reviews, unit testing, and documentation. * Analyze and resolve technical issues across the software stack. Troubleshoot production issues and implement sustainable fixes. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have Minimum education, skills and experience required. * Proficiency in one or more modern programming languages (e.g., Python, Java, SQL). * Experience developing and deploying software in a production environment. * Minimum 5+ years in software engineering or related technical role. * Understanding data delivery solutions and best practices. * Solid understanding of computer science fundamentals (data structures, algorithms, object-oriented design). * Strong debugging, troubleshooting, and problem-solving skills. * Good communication skills and a collaborative attitude. Preferred education, skills, and experience. * Advanced AWS experience. * Experience with Snowflake, Adobe Experience Manager. * Previous development work supporting marketing business functions and teams. * Experience with email marketing platforms and tools. * Knowledge of data pipeline architecture and ETL processes. * Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** As **Director of Authentication (Customer and Workforce)** , you will lead the delivery, modernization, and operational excellence of authentication services supporting both customer and employee identities. Reporting to **Senior Director, Engineering** , you'll manage a team of talented engineers to deliver secure, scalable authentication platforms that enable seamless, frictionless digital experiences at scale. You'll drive technical execution on key strategic initiatives, ensure robust daily operations, and partner with stakeholders to provide resilient, compliant authentication solutions aligned with organizational goals. Your expertise across hybrid and cloud identity environments will be critical as the organization advances its cloud-first identity strategy. **What You'll Do** + Lead and mentor a team of senior authentication engineers, fostering technical excellence and accountability in delivery. + Oversee day-to-day operations, automation, monitoring, and support for authentication services across both on-premises and cloud-based environments, ensuring high reliability and performance. + Execute modernization initiatives that transition authentication services from legacy platforms to modern, cloud-centric solutions, utilizing both Active Directory and Microsoft Entra ID as the environment evolves. + Integrate PingOne CIAM for customer authentication and leverage Microsoft identity platforms for workforce authentication, driving operational excellence and seamless user experiences. + Ensure authentication solutions comply with regulatory frameworks (e.g., CJIS, PCI, HIPAA) and reflect security best practices, including Zero Trust principles. + Collaborate closely with infrastructure, application development, security, and business stakeholders to align on requirements, design, and delivery. + Contribute technical expertise in architectural reviews, technical working groups, and compliance activities. + Identify opportunities for process automation and continuous improvement, sharing recommendations with leadership. + Represent the Authentication Engineering function in audits, technical briefings, and project reviews. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + Bachelor's degree in Computer Science, Information Technology, or a related field. + 5+ years of experience in authentication or identity services, with at least 3 years in a technical leadership role. + Proven expertise managing hybrid identity environments utilizing both Active Directory and Microsoft Entra ID in large enterprise settings. + Demonstrated success with modernization initiatives, platform migrations, or domain consolidations involving Microsoft identity solutions. + Experience deploying or integrating PingOne CIAM for customer authentication. + Knowledge of compliance and audit requirements for authentication services. + Proficiency in scripting and automation (e.g., PowerShell, Microsoft Graph API). + Strong communication and stakeholder management skills. + Strong knowledge of cloud platforms (e.g., AWS, Azure, or GCP) and experience with cloud services. Preferred education, skills and experience required. + Master's degree in a relevant discipline (e.g., Information Technology, Engineering Management). + Relevant certifications (e.g., Microsoft SC-300). + Experience integrating and supporting PingOne CIAM, Microsoft Entra ID, and Active Directory platforms. + Familiarity with access control models (RBAC, PBAC, ABAC) and AI/ML in IT operations. + Background in regulated industries or public sector environments. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** We are seeking a self-motivated and detail-oriented **Adobe AEM/Web Infrastructure Engineer** to support the administration, integration, and infrastructure monitoring of Adobe Experience Manager (AEM) products. The role will have a **primary focus on Adobe Experience Manager** and will also include responsibilities in **Adobe Workfront administration** **,** **Fusion development** **,** **security monitoring** , and **tag management** using **Google Tag Manager** **,** **Tealium** , and **OneTrust** . **What You'll Do** **Adobe Experience Manager** + Assist in patching and upgrading AEM services. + Integrate AEM with other Adobe and third-party services. + Configure and monitor AEM environments and deployments. **Adobe Workfront & Fusion** + Administer Workfront projects, templates, and user roles. + Develop and maintain Fusion scenarios for workflow automation. + Provide user support and training for Workfront and Fusion. **Tag Management & Analytics** + Maintain and update Google Tag Manager and OneTrust configurations. + Administer Tealium for web analytics tracking. + Collaborate with marketing and analytics teams to implement tracking strategies. + Ensure compliance with privacy and data protection standards. **Infrastructure & Monitoring** + Monitor infrastructure performance and Core Web Vitals. + Configure and maintain Apache or similar web servers. + Support AWS load balancer configurations and deployments. + Assist in implementing DevOps automation and CI/CD pipelines. **Security & Compliance** + Implement and monitor access controls and audit logs. + Support vulnerability scanning and remediation. + Ensure compliance with GDPR, CCPA, and internal security policies. + Assist in the development and implementation of engineering solutions, adhering to best practices and project requirements. + Conduct testing and quality assurance activities to ensure the reliability and functionality of deliverables. + Help troubleshoot technical issues and provide support to resolve challenges during project execution. + Create and maintain accurate and up-to-date documentation related to engineering projects. + Prepare reports and summaries to communicate project progress, milestones, and outcomes. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have:** Minimum education, skills and experience required. + Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). + 1-2 years of experience with Adobe Experience Cloud products, especially AEM. + Experience with Adobe Workfront and Fusion. + Hands-on experience with Google Tag Manager, Tealium, and OneTrust. + Basic understanding of front-end technologies (JavaScript, CSS, HTML5, jQuery). + Experience with Apache or similar web server configurations. + Familiarity with AWS load balancer setup. + Good verbal and written communication skills. + Automation mindset through DevOps processes. + Self-motivated and proactive in taking ownership. Preferred education, skills and experience required. + Exposure to AEMaaCS migration projects or training. + Familiarity with Adobe Experience Platform (AEP). + CMS design and development experience (Java/J2EE, Sling). + Experience across Adobe products (AEM, Target, Analytics, Launch). + Understanding of Adobe integration patterns and architecture. + Awareness of SEO and Core Web Vitals optimization. + Experience with Agile methodologies, preferably SAFe. + Experience executing TDD with JUnit and other testing frameworks in AEM. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Manager, Chat for Collections (Operations with Technical Capability) Operations Leader with Strong Technical Expertise in Digital Collections Position Overview We are seeking an experienced Operations Manager to oversee our Chat for Collections team, with a unique blend of operational leadership and technical proficiency. This role is primarily focused on managing day-to-day collections operations through chat-based platforms, while also ensuring the effective use and optimization of digital tools. The ideal candidate will bring proven operational management experience, complemented by a solid understanding of technical systems and automation within the collections environment. Key Responsibilities * Lead, train, and develop a team of chat agents managing collections via live chat and automated chat platforms. * Drive operational excellence by implementing best practices for chat-based collections, ensuring both efficiency and high-quality customer service. * Leverage technical capabilities to configure, monitor, and optimize chat workflows, scripts, and platform integrations. * Utilize analytics tools to evaluate agent productivity, chatbot effectiveness, and overall collections performance. * Collaborate with technical teams and vendors to maintain system reliability, troubleshoot issues, and support new technology rollouts. * Ensure compliance with data privacy laws and collections regulations by integrating technical safeguards and monitoring digital communications. * Prepare operational reports detailing team performance, system metrics, and collection outcomes for senior leadership. * Handle escalated interactions, using technical tools to support efficient resolution and documentation. * Stay informed about advancements in chat technologies, automation, and digital engagement to continuously improve operations. Qualifications * Bachelor's degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience). * 3+ years of experience in collections operations, call center management, or customer service, with demonstrated technical aptitude. * Hands-on experience with chat platforms, chatbot management, and CRM/collections management software. * Proven ability to lead teams in a technology-driven environment and implement new digital tools. * Strong analytical and problem-solving skills, with proficiency in using data and technical systems to drive operational results. * Working knowledge of compliance and data privacy standards relevant to digital collections. Preferred Skills * Experience supporting or implementing chatbots, automation tools, or API integrations in an operational setting. * Familiarity with cloud-based communication platforms and cybersecurity best practices. * Project management experience, especially related to technology adoption or process improvements. Why Join Us? As Manager, Chat for Collections, you will play a critical operational leadership role while advancing our digital strategy. Use your technical expertise to empower your team, streamline collections processes, and deliver outstanding results in a fast-paced environment. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.