Navient jobs in Wilmington, DE - 49 jobs

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Associate, Workforce Planning and Forecasting will be responsible for supporting the workforce planning and forecasting activities within our call centers. **What You'll Do** + Support the analysis of historical data, industry trends, and business projections to aid in labor demand forecasting and identify potential staffing gaps in our call centers. + Assist in the maintenance of workforce models, tools, and databases to evaluate workforce capacity, utilization, and productivity. + Contribute to workforce gap analysis by identifying areas of overstaffing or understaffing and providing input for appropriate corrective actions. + Assist in generating and maintaining workforce metrics, dashboards, and reports to track key performance indicators related to workforce planning and forecasting. + Support the execution of workforce planning initiatives and projects, ensuring adherence to timelines and objectives. + Coordinate with recruitment and talent acquisition teams to support alignment of hiring strategies with workforce plans and ensure timely fulfillment of staffing needs. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Strong analytical and quantitative skills, with the ability to analyze data and draw meaningful insights. + Proficiency in using spreadsheet software (e.g., Excel, Google Sheets) and data visualization tools. + Detail-oriented mindset with excellent problem-solving abilities and the ability to think critically. + Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. + Basic knowledge of labor laws, regulations, and industry trends related to workforce planning and forecasting. + Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment. + Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in Business Administration, Human Resources or a related field. + 1-3 years of experience or internships in workforce planning, forecasting, data analysis, or a related role is preferred. + Previous experience with NICE software. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let's talk about how you can find your place here at Stifel, where success meets success. What You'll Be Doing The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role will work with the Trust Company outsourcing partners to initiate requests and resolve issues. What We're Looking For Coordinate and track corporate action elections. Monitoring DDA account for incoming and outgoing activity. Complete Daily Bank Deposit/Sweep reconciliation and wire processing. Ensure transactions are processed adequately according to policies and procedures. Process a variety of cash transactions, including receipts and disbursements. Submit requests daily to the trust company outsourcing partners via forms, online requests, e-mail, or phone calls. Interact with outsourcing partners to follow up on requests and resolve any issues. Distribute daily reports. Set up and maintain financial advisor access to the online system. Scan, image, and index documents into document retention software. Additional duties and special projects as assigned. What You'll Bring Proficient in Microsoft Outlook and Microsoft Office Suite, in particular Excel. The ability to create and maintain spreadsheets is required. Ability to communicate effectively (written and verbal) on the phone and in person as appropriate for the audience's needs; uses excellent grammar, courteous and efficient telephone and office etiquette; effectively conveys information. Managing one's own time and priorities to ensure the meeting of deadlines. Skilled at finding and using traditional and creative methods of solving the problem. Education & Experience Minimum Required: High School Diploma or equivalent work experience. Minimum Required: 1+ years of related experience in financial services. Licenses & Credentials Minimum Required: None. Systems & Technology Proficient in Microsoft Excel, Word, and Outlook. About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success. While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off. Stifel's bank and trust companies are equal opportunity employers. All candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information or any other protected characteristic under applicable law. If you would like more information regarding Equal Employment Opportunity rights and protections, please review the following information: Know Your Rights. Stifel is an Equal Opportunity Employer.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** As a Director, Loan Program Management at Sallie Mae, you will apply your strategic and analytical skills to major company challenges. You'll work with top team members to develop and test strategies that impact every area of the business. And you will do it all in a collaborative environment that values your insight, encourages you to dig in, and rewards innovative thinking. In this role, you will work within the Credit team at Sallie Mae and have a first look into how we make decisions for our customers. You will have a chance to bring your core competencies of Integrated Thinking, Analytical Problem Skills and Communication skills to real business problems every day. Responsibilities: + Oversee monitoring and compliance processes for loans serviced and managed, ensuring strict adherence to credit-related terms and conditions. + Coordinate the development and implementation of credit procedures to maintain alignment with regulatory and contractual requirements. + Support the creation and maintenance of analytical dashboards that track credit performance and portfolio risk metrics. + Facilitate forecasting of credit portfolio performance, leveraging historical credit data and professional judgment to anticipate trends and outcomes. + Guide scenario analysis to assess potential outcomes and credit risks associated with loan portfolio management. + Support the maintenance of credit algorithms and models for identifying loans with differentiated performance, ensuring alignment with portfolio strategy and risk appetite. + Provide recommendations on changes to credit criteria and thresholds to senior management, grounded in portfolio analytics and market conditions. + Supervise the execution of ad-hoc credit data analyses to inform portfolio management decisions and portfolio optimization. + Ensure timely delivery of regular and ad-hoc credit reports and presentations for senior management, with a focus on portfolio performance, compliance, and risk insights. + Collaborate with cross-functional teams on related initiatives + Perform other responsibilities as assigned. Key Competencies required to deliver upon this role: **Strategic leadership** : Drive analytical and data-based approach to develop business strategies that will drive growth, inform core decisions, and drive success for Sallie Mae **Teamwork** : Can lead and mentor team of analysts to help solve business problems. **Execution** : Ensure delivery of business intent, build and evaluate business requirements to drive flawless execution of credit and product strategy. Ability to successfully drive multiple projects and programs concurrently **Partnership** : Collaborate effectively with colleagues across Sallie Mae to drive improvement in quality, volume, and service **Analytical Problem Solving** : A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. Successfully organize and drive structured thinking for white space business problems **Strong business judgment, leadership and integrity** : He/she should be a tenacious decisionmaker, able to bring a healthy, aggressive, yet responsible approach to business **Strong communication skills** : Impeccable written and oral communications, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Ability to take analysis and integrate into a clear and concise story **Basic Qualifications:** Bachelor's Degree in quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering **Preferred Qualifications:** Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 8+ years of experience in analysis 4+ years of experience in financial services 2+ year of experience in consulting 3+ years of experience in people management **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** As the Associate, Data Analytics you will support our analytics initiatives, working closely with the analytics team to gather and analyze data, generate insights, and contribute to data-driven decision-making. **What You'll Do** + Support the analytics team in conducting data analysis, modeling, and reporting to deliver insights and recommendations. + Assist in gathering, cleaning, and preparing data for analysis, ensuring accuracy and consistency. + Develop models and forecasts to support business planning and decision-making. + Assist in presenting findings and recommendations to senior leadership to influence strategic decision-making. + Assist in developing and maintaining data documentation, data dictionaries, and standard operating procedures. + Contribute to the continuous improvement of data quality and data management processes. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Experience with SQL, Python, R, or other programming languages commonly used in analytics. + Strong attention to detail and ability to deliver high-quality work. + Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. + Strong problem-solving and critical thinking skills. + Demonstrated ability to work collaboratively across departments and functions. + Familiarity with data visualization tools such as Tableau, Power BI, or similar. + Experience in e-commerce or retail analytics is preferred. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in mathematics, statistics, economics, computer science, or related field. + 1+ years of experience in analytics or related field. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** We are seeking an experienced, business-savvy transactional attorney to join our legal team. The ideal candidate will have a background in transactions and commercial law, and will be a subject matter expert in business transactions, commercial contracts, contract negotiations, and incident response. They will play a key role in supporting the day-to-day operations of our procurement and business continuity functions, and will be located at either Sallie Mae's Newark, Delaware headquarters office or its Sterling, Virginia office. **What You'll Do** + Procurement and Vendor Management + Provide legal advice and strategic advisory support for the day-to-day operations of Sallie Mae's Procurement, Vendor Management Office ("VMO"), and related functions. + Ensure the timely and accurate review of contracts and transactional items. + Support the legal aspects of business and financial transactions, to accelerate business objectives while ensuring compliance with regulations and mitigating future litigation risk. + Draft, review and negotiate complex commercial agreements, including sales agreements, master service agreements, vendor agreements, participation agreements, joint marketing agreements, IT agreements, nondisclosure agreements, and license agreements. + Analyze and identify relevant contract terms and conditions, and perform risk assessment at appropriate levels for contract scope. + Develop and implement training and education programs, policies and procedures related to commercial transactions, and contracting processes. + Identify process enhancements and create templates and playbooks where appropriate. + Incident Response and Cybersecurity + Provide legal advice and support to Information Security, Risk Management, and others relating to cybersecurity, incident response, and business continuity. + Provide advice to internal clients and stakeholders regarding cybersecurity laws and other business continuity areas in connection with Sallie Mae's business and compliance requirements. + Support periodic cybersecurity/business continuity tabletop exercises for various audiences within the company. + Participate in the annual review of cyber liability insurance for the enterprise and support the insurance application and renewal process. + Develop Staff and Serve as a Leader + Take direct responsibility for the growth and development of the team's non-lawyer paraprofessionals. + Contribute to department and company programs and projects as requested. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Juris Doctor (J.D.) degree from an accredited institution and an active license to practice law in a U.S. jurisdiction. Candidate must be eligible to obtain the necessary certification(s) to practice law as in-house counsel. + 5+ Years of experience in private practice and/or as in-house corporate legal counsel, advising and providing legal support to Procurement and Vendor Management functions, including negotiating contracts and providing legal analysis and risk assessment. + Demonstrated business acumen and strong understanding of business strategy and the ability to provide commercially pragmatic advice and counsel. + Extensive knowledge and experience in commercial/business law, contract negotiation, risk management, and compliance. + Excellent drafting skills, strong project management skills, and meticulous attention to detail. Experience drafting and revising policies, standards, and procedures. + Proficiency in Adobe, Microsoft Office, and legal software products, including legal research tools, as well as experience using data analytics in the legal setting. + Excellent oral and written communication and presentation skills. + Strong ability to resolve issues independently while building key relationships and working in team settings across disciplines. + In addition to following our current hybrid work policy, flexibility to be present at other Sallie Mae locations based on team or business needs. Some business travel required. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Experience in the banking, consumer finance, or other highly regulated industry is strongly preferred, including familiarity with bank regulatory frameworks relevant to contracting principles. + Experience advising on intellectual property and technology transactions, as part of an IP transactional or technology transactions practice at a law firm or in a sophisticated in-house environment. + Experience in various forms of corporate transactions, including but not limited to mergers & acquisitions, real estate, and intercompany transactions. + Experience counseling on project management in transactional workstreams, including but not limited to AI usage and adoption in procurement, vendor management, or contract review workflows. + Basic familiarity with contract management tools and systems, including but not limited to Workday Strategic Sourcing and Workday Contract Lifecycle Management. + Knowledge and experience with federal and state laws governing cybersecurity and incident response. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As the Associate, Data Analytics you will support our analytics initiatives, working closely with the analytics team to gather and analyze data, generate insights, and contribute to data-driven decision-making. What You'll Do * Support the analytics team in conducting data analysis, modeling, and reporting to deliver insights and recommendations. * Assist in gathering, cleaning, and preparing data for analysis, ensuring accuracy and consistency. * Develop models and forecasts to support business planning and decision-making. * Assist in presenting findings and recommendations to senior leadership to influence strategic decision-making. * Assist in developing and maintaining data documentation, data dictionaries, and standard operating procedures. * Contribute to the continuous improvement of data quality and data management processes. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Experience with SQL, Python, R, or other programming languages commonly used in analytics. * Strong attention to detail and ability to deliver high-quality work. * Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. * Strong problem-solving and critical thinking skills. * Demonstrated ability to work collaboratively across departments and functions. * Familiarity with data visualization tools such as Tableau, Power BI, or similar. * Experience in e-commerce or retail analytics is preferred. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's degree in mathematics, statistics, economics, computer science, or related field. * 1+ years of experience in analytics or related field. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Data Management Analyst I will play an evolving role that includes data management, software development, and business analysis as part of the learning curve. This position involves ensuring data integrity, supporting technical development, and delivering actionable insights to optimize business processes. You will collaborate with cross-functional teams to design, test, and implement solutions that meet organizational goals. What You'll Do This role will allow the associate to be exposed to a full suite of development across the Enterprise Data Services delivery team inclusive of testing, development and engineering, and business analysis assignments. * Data Management & Testing * Perform data entry, validation, and maintenance to ensure accuracy and completeness. * Conduct routine data quality checks and resolve discrepancies. * Support data cleansing, transformation, and integration activities. * Execute testing and quality assurance for data processes and software deliverables. * Development & Engineering * Assist in designing, developing, and troubleshooting software solutions. * Write and maintain scripts or queries using SQL, Python, or similar languages. * Collaborate on implementing engineering best practices and technical documentation. * Support debugging and issue resolution during project execution. * Business Analysis * Gather and analyze business requirements to align technical solutions with objectives. * Interpret complex data sets, identify trends, and provide actionable insights. * Prepare reports, dashboards, and presentations for stakeholders. * Contribute to process optimization and continuous improvement initiatives. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum Requirements * Basic understanding of: * Data management principles and best practices. * Software development methodologies and programming fundamentals. * Business analysis techniques and data visualization tools. * Proficiency in Microsoft Excel and familiarity with databases. * Ability to write basic SQL or similar queries. * Strong analytical, problem-solving, and organizational skills. * Excellent communication and interpersonal abilities. Preferred Qualifications * Bachelor's degree in Computer Science, Information Systems, Business, or related field. * 1-2 years of experience in data management, software development, or business analysis. * Familiarity with statistical analysis tools and visualization platforms. * Relevant certifications in data management, programming, or business analysis. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. This position can be based in any of the following locations: Arlington, VA Dulles-Sterling, VA New York, NY Newark, DE What You'll Contribute We are seeking an experienced credit expert to serve as the Director, Credit Risk - Loss Mitigation within the Second Line of Defense (2LOD) within the banks Risk Organization. This role plays a critical role in influencing innovation in loss mitigation for the bank. The Director will provide independent oversight and effective challenge to ensure the bank's strategies are resilient, data-driven, and aligned with evolving regulatory expectations and business goals. You will lead efforts to enhance portfolio quality, support loss mitigation strategy, and strengthen governance across the credit life cycle. What You'll Do * Provide 2LOD independent oversight of the bank's loss mitigation activities, including collections, charge-offs, recoveries, and payment programs. * Evaluate the effectiveness of first-line controls and ensure adherence to internal policies. * Conduct credit risk assessments and thematic reviews for collections operations, collection strategy, and portfolio review. * Lead oversight of the Risk Appetite for Loss Mitigation by monitoring and reporting on key risk indicators (KRIs), emerging risks, and trends in delinquency and default management. * Deliver independent oversight and effective challenge to business line strategies, risk assessments, and control frameworks. * Support governance and validation of Allowance for Credit Losses (ACL) methodologies and assumptions. * Collaborate with Compliance, Internal Audit, and Operational Risk to ensure comprehensive risk coverage. Prepare and present risk reports to senior management, risk committees, and regulatory bodies. * Drive adoption of advanced analytics and reporting tools to enhance risk identification, monitoring, and reporting. * Mentor and develop future risk leaders within the organization. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum education, skills and experience required. * Bachelor's degree in Finance, Economics, Business, or a related field; advanced degree or certifications (CRC, FRM, CFA) preferred. * Minimum 7+ years of experience in first line or second line credit management within the financial services industry, with a strong focus on loss mitigation and collections. * Demonstrated experience and strong understanding of lines of defense responsibilities and risk governance frameworks. * In-depth knowledge of consumer and/or commercial lending products (e.g., student loans, mortgages, credit cards, small business). * Experience with credit loss forecasting and allowance for credit losses (CECL). * Proven ability to challenge constructively and influence cross-functional stakeholders. * Strong understanding of U.S. banking regulations and supervisory expectations. * Exceptional analytical, communication, problem-solving, and stakeholder management skills, with the ability to think strategically and make informed decisions. * Proficiency in analytics, using Python, SAS, SQL, and Microsoft Office Suite. * Proven ability to communicate complex analytics to executive audiences. * Strong interpersonal skills and ability to influence across functions. Preferred education, skills, and experience. * Experience with credit models or risk governance frameworks, risk appetite statements, and issue management. * Experience with segmentation strategy, vendor management, and regulatory exam support. * Familiarity with advanced analytics platforms (SAS, SQL, Tableau, Power BI). The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie, you become a champion for all students.** Sallie's Education Services team is a diverse group of growth-obsessed entrepreneurs, data analysts, engineers, and developers with a passion for imagining and building scalable businesses for students and families on their unique journey to-through and immediately after higher education. We're on a mission to revolutionize how students and their families plan, pay and complete this journey with confidence. Join a team of seekers, challengers and creative thinkers to change the way students plan for their future for the better. Sallie Mae's new venture, **Sallie** , is looking for people like you to be the **founding members** who will define the future of education services for students and their families in the U.S. As the first education solutions company, we're creating products and experiences that help students when they need it most - connecting them to free money for school, providing tools and resources to plan for college, sharing inside advice on campus life, and so much more. Visit **************************** to learn more about us. We are seeking a **strategic and visionary Principal Data Scientist** to lead our organization-wide data science initiatives. This role will be responsible for driving advanced analytics, machine learning, large language model (LLM), and AI initiatives while fostering a culture of **data as a product** . The ideal candidate is a seasoned, hands-on data scientist with deep technical expertise, strong product sense, and a passion for driving measurable business impact. Experience in **advertising technology (AdTech)** , **marketing analytics** , or **consumer data platforms** is a strong plus. You'll thrive in this role if you enjoy working in an **entrepreneurial, cross-functional, and fast-moving environment** , collaborating with product, engineering, marketing, and leadership to define and execute the data science vision for Sallie. **Key Responsibilities:** **Strategic Leadership** + Define and execute the data science strategy that enables SallieSM'smission to help students and families access education resources. + Serve as the data science thought leader-partnering with senior leadership toidentify, prioritize, and deliver high-impact analytical solutions. + Mentor and coach data scientists and analysts, fostering a culture of curiosity, rigor, and innovation. **Advanced Modeling & Applied Machine Learning** + Build, evaluate, and deploy advanced ML models and generative AI systems (including LLM applications) to drive customer engagement and personalization. + Develop frameworks for experimentation, causal inference, and optimization that inform product and marketing decisions. + Ensure responsible AI practices and interpretability across all modeling efforts. **Data as a Product & Platform Enablement** + Partner with engineering and product teams to design scalable data pipelines, feature stores, and analytical platforms. + Lead the evolution of data into managed products-complete with ownership, lifecycle, and measurable value delivery. + Define the architecture for model deployment, monitoring, and continuous improvement. **Business & AdTech Impact** + Translate complex analytical outputs into actionable recommendations that shape marketing strategy, customer acquisition, and retention efforts. + Partner with finance and business operations to develop forecasting and performance models. + Identifyopportunities to monetize data responsibly and ethically through new data products and partnerships. **Innovation & Thought Leadership** + Stay ahead of trends in AI,MLOps, and data monetization; drive adoption of emerging techniques across teams. + Champion data ethics, governance, and compliance standards that align with Sallie Mae's trusted brand. + Contribute to building the data-driven foundation that powers SallieSM'sgrowth and competitive edge. **Basic Qualifications:** + Master's or Ph.D. in Computer Science, Statistics, Applied Mathematics, Economics, or relatedfield. + 8+ years of experience in applied data science, machine learning, or quantitative research roles. + Provenexpertisein statistical modeling, machine learning, and experimental design. + Strong programmingproficiencyin **Python** and **SQL** , with experience in tools such as **PyTorch** , **TensorFlow** , or **Scikit-learn** . + Hands-on experience with **modern data stacks** (Snowflake, Databricks, AWS, or GCP). + Demonstrated ability to translate data insights into strategic business outcomes. **Preferred Qualifications:** + Experience in **AdTech** , **MarTech** , or **media analytics** environments. + Experience deploying and scaling **LLM** or **AI-powered** applications. + Familiarity with **financial modeling** , **forecasting** , or **marketing attribution** . + Strong publication record or contributions to open-source projects. + Passion for responsible AI, fairness, and data ethics. **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Senior Associate, Internal Audit will support the internal audit function by conducting audit procedures, assessing risks, and assisting in the development of internal controls. **What You'll Do** + Assist in the planning, execution, and documentation of internal audit procedures for financial, operational, and compliance audits. + Identify and assess risks, control weaknesses, and process inefficiencies, and provide recommendations for improvement. + Document audit workpapers and findings in a clear and concise manner, ensuring accuracy and completeness. + Collaborate with team members to develop comprehensive audit programs and ensure alignment with organizational objectives. + Participate in discussions with auditees to gather information, clarify audit observations, and assist in the development of corrective action plans. + Monitor and track the implementation of audit recommendations, ensuring timely resolution of identified issues. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Strong knowledge of internal audit principles, methodologies, and standards. + Familiarity with relevant regulations, frameworks, and standards. + Solid analytical, problem-solving, and critical thinking skills, with a keen attention to detail. + Proficiency in using audit software and Microsoft Office suite. + Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders. + Ability to prioritize tasks, manage multiple assignments, and meet deadlines. + Integrity, professionalism, and the ability to handle confidential information with discretion. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in accounting, finance, or a related field. + 3+ years of experience in internal audit, external audit, or a related field. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Director of Marketing Analytics will lead the strategy, measurement, forecasting, and optimization of all digital and print paid media campaigns that support our Student Lending line of business. This senior leader will work collaboratively with various business units to drive strategic paid media investment decisions. The candidate will leverage advanced analytics to maximize campaign effectiveness. The role requires deep expertise in digital marketing strategy and analytics, multi-touch attribution, financial analytics, and team leadership in a highly regulated environment. **What You'll Do** + Analytics and Measurement + Oversee comprehensive measurement for paid media performance and optimization across all channels (search, social, email, direct mail, etc.). + Drive the transition to advanced, full-funnel measurement and attribution models to accurately quantify marketing efficiency and ROI. + Collaborate with data science and analytics teams to refine methodologies for measuring media's impact on customer acquisition, engagement, and lifetime value. + Strategy and Planning + Serve as a strategic advisor to senior leadership, providing data-driven strategic insights and direction for paid media investments, budget allocation, and forecasting. + Partner with marketing, product, and finance teams to align media strategy with enterprise goals and financial forecasts. + Develop and oversee test-and-learn roadmaps to continually refine media channel mix, creative performance, and audience targeting. + Execution and Optimization + Collaborate with paid media channel managers and external agency partners to inform and guide day-to-day execution and optimization. + Leverage data insights to inform creative and landing page strategies, ensuring alignment of messaging with media objectives. + Maintain a current viewpoint on the evolving media landscape, emerging technologies, and channel best practices, incorporating findings into future strategies. + Team Leadership + Manage, mentor, and develop a high-performing team of paid media analytics managers and analysts. + Foster a culture of data-driven decision-making, innovation, and strategic thinking within the team and across the broader marketing organization. + Compliance and Reporting + Ensure all paid media strategies and data usage comply with financial regulations and data privacy laws. + Translate complex analysis into compelling, executive-ready presentations that communicate strategic narratives and influence senior decision-makers. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** + Experience: 10+ years of progressive experience in marketing analytics, with a significant portion focused on paid media and attribution. Financial services or fintech experience is highly preferred. + Education: Bachelor's degree in a quantitative field such as Finance, Statistics, Economics, or Computer Science. An advanced degree is a plus. + Technical Skills: + Strong SQL skills for data extraction, manipulation, and analysis. + Experience with multi-touch attribution and familiarity with utilizing marketing mix models. + Hands-on experience with major digital advertising platforms (e.g., Google Ads, Meta Ads Manager), CRM platforms, and familiarity with DSPs and ad-tech. + Advanced proficiency in web analytics tools (e.g., Google Analytics, Adobe Analytics) and data visualization platforms (e.g., Power BI). + Leadership: 5+ years of experience managing and developing a team of analysts. + Communication: Excellent written and verbal communication skills, with the ability to convey complex information to a variety of stakeholders. + Soft Skills: Proven strategic thinking, strong problem-solving skills, and a results-driven mindset. _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Associate will be responsible for managing the day-to-day operations of our collections department to optimize liquidation performance, resolution rates, and drive collector compliance with regulations. What You'll Do * Lead and motivate a team of collection professionals, providing guidance, training, and performance feedback to drive productivity and effectiveness. * Utilizes all available reporting to analyze performance factors to identify both successes and areas of focus to enhance assigned individual's performance * Conducts side-by-side observation sessions and completes listening evaluations. This includes live listening's, and account browses and identifies opportunities for improvement. * Provide daily direction and communication to employees so that calls are handled in a timely, efficient, and knowledgeable manner. * Develop appropriate coaching plans for everyone, tracks individual's progress and provides feedback for management consideration. * Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. * Provides lead coverage for all employees and provides customer call assistance rotating on Friday and Saturdays as needed. * Provides guidance to staff and identify to senior management when additional oversight is needed * Monitor lunches, breaks, handle times and other adherence performance factors * Maintain continuing education, training in industry career development. * Brainstorms with senior management to assess educational needs on the floor * Helps Education Specialist to facilitate training sessions with classes of collectors * Calibrate with our business support areas to mitigate risk * Develops handouts and training material for desk drops as needed * Assist with escalated phone calls when necessary * Ad hoc reporting and remediation * Assist the senior leadership team with interviewing and hiring candidates. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Bring Minimum education, skills and experience required. * Bachelor's Degree or equivalent experience preferred * 1+ years of experience in operations within financial services * Working knowledge of all federal and state rules and regulations governing collections including FDCPA, Privacy Act and FCRA. * Effective written and oral communication skills * Excellent negotiation skills with the ability to influence others * Demonstrated ability to appropriately manage multiple priorities in a time sensitive manner and high-volume environment * Strong analytical and problem-solving skills with the demonstrated ability to accurately identify issues, effectively resolve problems and or escalate to management. * Ability to work flexible day, evening and weekend hours as required * Proficient in MS Applications The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Senior Manager of Business Controls will be responsible for developing and implementing internal controls across all departments and functions, managing a team of control professionals, and collaborating with other senior executives to drive process improvements and operational efficiencies. **What You'll Do** + Develop and implement a comprehensive internal controls program that addresses risks and ensures compliance with company policies and regulatory requirements. + Manage a team of control professionals, providing guidance, support, and coaching to ensure high-quality control assessments and documentation. + Collaborate with other senior executives to identify and implement process improvements and operational efficiencies. + Ensure that all control deficiencies are identified, documented, and remediated in a timely manner. + Review and update control policies and procedures to ensure they are current, effective, and aligned with industry best practices. + Coordinate with external auditors to ensure timely and accurate completion of audits and assessments. + Prepare reports on the status of the internal controls program and provide regular updates to senior executives. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Understanding of internal control frameworks and regulations, including COSO, SOX, and other relevant standards. + Ability to lead and manage a team of control professionals. + Excellent communication skills, both written and verbal, with the ability to effectively communicate with senior executives and the board of directors. + Strong analytical and problem-solving skills, with the ability to identify and resolve complex control issues. + Ability to collaborate and build relationships with key stakeholders across the organization. + Experience working in a fast-paced, dynamic environment with multiple priorities and competing demands. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in accounting, finance, or a related field; a Master's degree is preferred. + Minimum of 5 years of experience in internal controls, audit, or related field, with at least 2 years in a leadership role. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts. **What You'll Do** + Manage a portfolio of assigned delinquent accounts. + Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements. + Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations. + Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns. + Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner. + Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors. + Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism. + Detail-oriented with excellent organizational and time management skills. + Reliable, ability to work flexible day, evenings and weekend hours as required. + Basic computing skills + Must be able to obtain required License for collecting upon placement. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + High school diploma or equivalent; some college coursework in business or related fields is preferred. + 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment. + Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite. + Familiarity with debt collection laws, regulations, and compliance requirements. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Associate, Business Analysis will support the business analysis function by gathering, analyzing, and interpreting data to provide insights and recommendations that drive informed decision-making and operational improvements. You will collaborate with stakeholders, assist in data analysis, and contribute to projects aimed at optimizing business processes **What You'll Do** + Provide recommendations on creditworthiness of educational institutions by conducting financial and qualitative analysis using an inbuilt tool. + Ensure ongoing compliance by regularly reviewing and monitoring the performance of existing partner institutions complete with website reviews and reviews of commission actions. + Conduct market/industry research to identify trends, risks, and opportunities. Support providing actionable insights on how evolving market conditions may impact business strategy and performance. + Assist in execution and automation of operational processes. + Support the development and maintenance of operational documentation, including process manuals and standard operating procedures (SOPs). + Collaborate with stakeholders to gather requirements, understand business objectives, and identify opportunities for analysis and improvement. + Conduct research and gather relevant information to support analysis and provide context for findings. + Review discharge cases by collecting evidence and providing recommendations as per procedure + Assist in developing and presenting reports, dashboards, and presentations to communicate analysis findings to stakeholders. + Support project management activities, including tracking project milestones, timelines, and deliverable **What You Have** Minimum: education, skills and experience required. + Add: Self-starter, strong organizational skills. + Bachelor's degree in business, finance, economics, statistics, or related field + Strong analytical and problem-solving skills with the ability to interpret data sets and develop data-driven strategies. + Excellent verbal and written communication skills, with the ability to effectively communicate findings and recommendations to senior leadership and stakeholders. + Experience working with cross-functional teams. + Interest in market and industry research. + Ability to thrive in a fast-paced, dynamic work environment. **Preferred** + 1+ years of experience in business analysis or related field. + Ability to read and interpret financial statements. This role will require travel. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute Sallie Mae is seeking a Workday Adaptive Manager or a Financial Systems and Support Manager to join our Financial Systems team. This role will be responsible for supporting and enhancing our Workday Adaptive Planning platform, enabling accurate forecasting, budgeting, and reporting across the organization. The ideal candidate will have strong functional and technical expertise, and a deep understanding of financial planning processes, preferably in a financial services environment. What You'll Do + Administer and maintain the Workday Adaptive Planning system, including model structure, dimensions, versions, and user access. + Collaborate with the FP&A team to gather requirements and translate them into scalable planning solutions. + Maintain the financial models for budgeting, forecasting, and scenario planning in Adaptive. + Create and maintain dashboards, reports, and visualizations to support executive decision-making. + Support monthly and annual planning cycles including 3YP + Support variance analysis (budget to actuals) and reporting. + Build integrations and maintain integrations from and to Adaptive. + Collaborate with the internal Workday support team, other internal teams and IT for regular system maintenance. + Work with Adaptive/ Workday customer support team to resolve any application related issues. + Perform testing and create required documentation for SOX, disaster recovery and other audit requirements. + Provide end-user training, documentation, and ongoing support to ensure effective system usage. + Stay current with Workday Adaptive Planning updates and best practices. What You Have Minimum education, skills and experience required. + Bachelor's degree in finance, Accounting, Information Systems, or related field. + At least 5+ years of combined experience with Workday Core and Workday Adaptive. + Strong understanding of financial planning and analysis (FP&A) processes. + Proficiency in Excel, data modeling, and financial reporting. + Experience with the core Workday ERP system and data integration tools. + Proficient SQL skills. Preferred: + Workday Adaptive Planning certification. + Knowledge of the Workday Foundational Data Model. + Experience with Workday Prism Analytics or other BI tools (e.g., Tableau, Power BI). + AdvancedSQL or scripting experience for data manipulation and automation. + Financial services experience, preferably in consumer lending or student loans + Experience with managing the Adaptive update/upgrade process. + Experience operating in a public company or regulated environment. + Experience working with internal and external auditors, testing SOX controls and creating the documentation required for audit and risk management. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Associate, Workforce Planning and Forecasting will be responsible for supporting the workforce planning and forecasting activities within our call centers. What You'll Do * Support the analysis of historical data, industry trends, and business projections to aid in labor demand forecasting and identify potential staffing gaps in our call centers. * Assist in the maintenance of workforce models, tools, and databases to evaluate workforce capacity, utilization, and productivity. * Contribute to workforce gap analysis by identifying areas of overstaffing or understaffing and providing input for appropriate corrective actions. * Assist in generating and maintaining workforce metrics, dashboards, and reports to track key performance indicators related to workforce planning and forecasting. * Support the execution of workforce planning initiatives and projects, ensuring adherence to timelines and objectives. * Coordinate with recruitment and talent acquisition teams to support alignment of hiring strategies with workforce plans and ensure timely fulfillment of staffing needs. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Strong analytical and quantitative skills, with the ability to analyze data and draw meaningful insights. * Proficiency in using spreadsheet software (e.g., Excel, Google Sheets) and data visualization tools. * Detail-oriented mindset with excellent problem-solving abilities and the ability to think critically. * Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. * Basic knowledge of labor laws, regulations, and industry trends related to workforce planning and forecasting. * Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment. * Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's degree in Business Administration, Human Resources or a related field. * 1-3 years of experience or internships in workforce planning, forecasting, data analysis, or a related role is preferred. * Previous experience with NICE software. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Senior Manager, Corporate Development will support in identifying and evaluating potential business opportunities, developing strategic partnerships, and driving initiatives that contribute to the organization's long-term success. **What You'll Do** + Contribute to the development and execution of the corporate development strategy in alignment with the organization's goals and objectives. + Identify and assess potential merger, acquisition, partnership, and investment opportunities to support business growth and expansion. + Conduct comprehensive due diligence on potential opportunities, including financial analysis, market research, and risk assessment. + Prepare business cases, financial models, and presentations to support decision-making and communicate recommendations to senior leadership. + Collaborate with cross-functional teams to evaluate strategic priorities, synergies, and integration plans for potential acquisitions or partnerships. + Assist in negotiating and structuring deals, including drafting agreements and coordinating with legal and financial advisors. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + Strong financial analysis and modeling skills, with a deep understanding of valuation methods, financial statements, and due diligence processes. + Excellent business acumen and strategic thinking, with the ability to identify growth opportunities aligned with organizational objectives. + Strong negotiation and deal structuring skills, with the ability to navigate complex transactions and achieve favorable outcomes. + Solid understanding of market trends, competitive landscapes, and industry dynamics. + Excellent analytical and problem-solving abilities, with a keen attention to detail. + Exceptional communication and presentation skills, with the ability to effectively communicate complex concepts to diverse audiences. + Strong project management and organizational skills, with the ability to prioritize tasks and meet deadlines. + High level of professionalism, integrity, and confidentiality in dealing with sensitive information and business matters. Preferred education, skills, and experience. + Bachelor's degree in Finance, or a related field. MBA or advanced degree is preferred. + 6+ years of experience in corporate development, mergers and acquisitions, or related roles, with a focus on deal execution. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Manager, Chat for Collections (Operations with Technical Capability) Operations Leader with Strong Technical Expertise in Digital Collections **Position Overview** We are seeking an experienced Operations Manager to oversee our Chat for Collections team, with a unique blend of operational leadership and technical proficiency. This role is primarily focused on managing day-to-day collections operations through chat-based platforms, while also ensuring the effective use and optimization of digital tools. The ideal candidate will bring proven operational management experience, complemented by a solid understanding of technical systems and automation within the collections environment. **Key Responsibilities** + Lead, train, and develop a team of chat agents managing collections via live chat and automated chat platforms. + Drive operational excellence by implementing best practices for chat-based collections, ensuring both efficiency and high-quality customer service. + Leverage technical capabilities to configure, monitor, and optimize chat workflows, scripts, and platform integrations. + Utilize analytics tools to evaluate agent productivity, chatbot effectiveness, and overall collections performance. + Collaborate with technical teams and vendors to maintain system reliability, troubleshoot issues, and support new technology rollouts. + Ensure compliance with data privacy laws and collections regulations by integrating technical safeguards and monitoring digital communications. + Prepare operational reports detailing team performance, system metrics, and collection outcomes for senior leadership. + Handle escalated interactions, using technical tools to support efficient resolution and documentation. + Stay informed about advancements in chat technologies, automation, and digital engagement to continuously improve operations. **Qualifications** + Bachelor's degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience). + 3+ years of experience in collections operations, call center management, or customer service, with demonstrated technical aptitude. + Hands-on experience with chat platforms, chatbot management, and CRM/collections management software. + Proven ability to lead teams in a technology-driven environment and implement new digital tools. + Strong analytical and problem-solving skills, with proficiency in using data and technical systems to drive operational results. + Working knowledge of compliance and data privacy standards relevant to digital collections. **Preferred Skills** + Experience supporting or implementing chatbots, automation tools, or API integrations in an operational setting. + Familiarity with cloud-based communication platforms and cybersecurity best practices. + Project management experience, especially related to technology adoption or process improvements. **Why Join Us?** As Manager, Chat for Collections, you will play a critical operational leadership role while advancing our digital strategy. Use your technical expertise to empower your team, streamline collections processes, and deliver outstanding results in a fast-paced environment. **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.