Navigant Credit Union jobs - 36 jobs

Job Description ABOUT THE ROLE: The Business Credit Card Product Manager is primarily responsible for owning the end-to-end onboarding of business and corporate credit card programs - from acquiring and sourcing new businesses with an application through closing, account origination, employee card setup, Business credit card online banking system enrollment, online Expense Management platform solution configuration, providing training on the solutions to the business and its employees, and providing ongoing support. Serves as the Subject Matter Expert and administrator for SpendTrack (business credit card online banking) and related systems, ensuring smooth program launches, strong adoption, accurate configurations, and excellent member experience. Develops and implements Business Credit Card product strategies to drive growth, conducting market research, collaborating with cross-functional teams, managing external business relationships, and ensuring product performance and compliance. WHAT YOU WILL DO: Oversees the Corporate Card & Small Business Card Programs from end to end including the Sales Experience, Application, Fulfillment, New Account Setup, Implementation, Client Training, & Support. Generates new Small Business & Corporate credit card sales through Centers of Influence, identifying partnership opportunities for further business development opportunities. Accepts and actively works referrals from all channels; acts as the primary point of contact and SME for business & corporate credit card programs including collecting and process applications for business credit cards. Collaborates with Underwriting throughout the application lifecycle process; clarifies structure and responds to underwriting conditions, working with the members throughout and gathering additional documentation if necessary. Prepares & executes closing packages including requisite disclosures and agreements with members (in-person or via DocuSign). Onboards new business accounts and employee cards in the system and enrolls businesses in SpendTrack . Serves as the SpendTrack Program Admin & SME for all businesses, assisting with issues, performing maintenance, and providing support. Enrolls and configures SpendTrack system setup including roles, permissions, workflows, and Expense Management if selected, setting up organizational parameters including cost centers, GL's, code values, and reporting. Conducts training of SpendTrack and Expense Management for Business Program Admins and cardholders, providing guides and FAQs to enable future self service. Develops and implements Business credit card product strategies and roadmaps in line with the Credit Union's overall business objectives to drive business card growth. Collaborates with cross-functional teams including Commercial Banking, Cash Management, Marketing, Sales, and Operations to ensure successful product launches and ongoing product & portfolio management. Partners with Business Development Officers and Retail/Commercial Banking to upskill teams on Business credit card offerings and generate new incremental card business. Liaisons with Marketing as the product owner for Business Credit Card Programs; determines marketing strategies and assets required to successfully grow and manage the program. Works with small business and corporate clients to maximize their card programs and generate additional spend and interchange revenue, including driving top of wallet behavior and EMOB activities. Serves as the primary point of contact for complex issues from business and corporate clients including issues referred from branches/contact center. Works with internal teams to resolve issues and provides client resolution within all predetermined SLA's. Ensures full compliance with department procedures and Government agencies, adhering to all Regulatory and compliance requirements Performs all other duties as assigned by the VP, Credit Card Portfolio Manager. QUALIFICATIONS: Education This position requires a High School diploma or GED. A bachelor's degree in a business-related field is preferred. Experience / Skills/Knowledge : A minimum of 3 years previous experience in the credit card industry or a related field required, preferably at a financial institution. Must have a demonstrated understanding of commercial/small business credit card products and retail banking with a proven track record of developing and managing successful products. Must have excellent verbal and written communication skills, telephone etiquette and strong interpersonal skills. Excellent organizational, analytical and problem-solving skills required. Must possess strong service orientation skills in alignment with the credit union's mission and core values. Must have the ability to conduct presentations and training programs. Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome. The ability to deal with highly confidential information is required. Must be PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center! Our Call Center Reps provide quality service to members by providing information, resolving problems, and selling Credit Union products, maintain existing member relationships - provide superior level of financial services, represent the image, products, and services of Coastal1 to membership, maintain an awareness of laws and regulations affecting the department and/or areas of responsibility. This is an on-site, in office position. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Duties and Responsibilities * Provide accurate, efficient quality customer service to members and prospective members over the phone. * Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority. Forward inquiries to appropriate department for resolution beyond area of authority, access, or knowledge. * Order checks and complete account maintenance and transaction slips accurately and in a timely manner. Accept and process loan payments through Orbipay loan payment system. * Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions. * Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns. * Recognize referral opportunities, complete VISA applications over the phone, cross sell other Coastal1 products and services such as Online Banking enrollment and achieve minimum required referral goals. * Demonstrate knowledge of Credit Union products and services, policies, and procedures. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements. * Perform other duties as required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. * At least 2 years demonstrated successful work experience as a Teller with a strong background in customer service. * Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. * Familiarity with basic math concepts required. * Must be able to focus and pay attention to detail when processing a high volume of work, occasionally work under pressure and have the ability to meet tight deadlines. * Familiarity with PC's and basic office software such as MS Office. * Must have the ability to learn new and changed procedures and methods for processing member transactions. * Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. * Ability to maintain a positive and upbeat Credit union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual helpful Equal Opportunity Employer

Coastal1 Credit Union is seeking a Retail Lending Team Lead. This role will, with guidance from the Assistant Vice President of Retail Lending, assist with overseeing the day-to-day operations of the Retail Lending Department. Provide service to members seeking loans. Gather information and analyze employment and credit history of loan application(s) and approve, deny or recommend the loan(s) based on guidelines and authority. DUTIES AND RESPONSIBILITIES: * Under the guidance of the Assistant Vice President, assist in overseeing the day-to-day operations of the Retail Lending Department ensuring the timely processing of critical items such as: early disclosures, loan decisions, closing disclosures, etc. * Provide training for new employees and cross-training for existing staff. * Perform the duties of loan interviewer, processor and underwriter as needed. * Perform investigative analysis of loan application requests. Review and approve loans within guidelines and authority. Provide routine information to members regarding loans and Loan Policy. * Review staff work to ensure accurate disclosures, thoroughly completed documents, and swift loan decisioning whenever possible. * Provide financial counseling to members. * Cross sell lending and savings products. * Review credit union policy and procedures for staff and assist AVP Retail Lending in developing department goals and objectives. * Generate and distribute daily reports as needed. * Perform other duties as required. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! QUALIFICATIONS: * High school diploma or equivalent, some college or industry related classes or training. Associates degree preferred. * Demonstrated successful experience of at least three years in credit union/banking plus a total of no less than two years working supervisory experience * Outstanding customer service skills, high level of professionalism, demeanor, and appropriate business appearance * Demonstrated leadership skills and the ability to motivate staff and foster a team atmosphere and positive attitude within the department * Excellent written, presentation and oral communication skills * Good interpersonal relations and organizational skills * Well organized, able to keep track of status of numerous time sensitive responsibilities, able to work under pressure and to meet deadlines * Experienced with PCs or computer-based programs Equal Opportunity Employer

ABOUT THE ASSET MANAGEMENT / COLLECTOR ROLE: We are seeking an Asset Management Specialist (Collector) to join our team. Under general supervision, and following established policies and procedures, you will contact members (via telephone, mail, e-mail) to resolve delinquent accounts. This role focuses on collections of overdrafts, negative share accounts and delinquent loans. You will counsel members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (Collections, Collector) 1. Collects all past due accounts. Communicates and counsels' members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels' members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses. 2. Collect on Mortgage Loans owned by secondary market investors (FreddieMac). 3. Coordinate loan modifications and troubled debt restructures with member mortgage accounts. 4. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity. Reviews debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts. 5. Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means. 6. Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent accounts to be charged off. 7. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations. 8. Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues. 9. Coordinate foreclosures for both Credit Union owned and secondary market owned properties. 10. Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions. 11. Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies. 12. Performs other collections and/or administrative related duties as assigned by the VP, Collections. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: 1. Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution. 2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures. 3. Knowledge of secondary market regulations, policies, procedures and experience with FreddieMac workout prospector software. 4. Excellent oral, written telephone and interpersonal communication skills. 5. Excellent organizational, analytical and problem-solving skills. 6. Ability to deal with difficult members, resolve problems and work well under pressure. 7. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. 8. Ability to manage multiple projects/priorities simultaneously and produce the desired results. 9. Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THE ROLE: Under general supervision and in accordance with established policies and procedures, this role is responsible for organizing, delivering, and supporting effective training programs across the Credit Union. The Learning & Development Trainer provides an engaging classroom and blended learning instruction on a variety of topics that support employee onboarding, role-based development, and performance reinforcement. This position works in collaboration with the Learning & Development team and various departments across the Credit Union to ensure training solutions are current, consistent, and aligned with Credit Union standards, regulatory requirements, and member service expectations. The Trainer also supports branch and department performance by identifying learning needs, developing training resources, and delivering targeted refresher training to address trends and strengthen employee confidence and consistency. WHAT YOU WILL DO: Training Delivery & Facilitation Work closely with the AVP of Learning & Development and L&D manager to ensure training programs are developed, customized, approved, maintained, documented, and delivered as needed. Facilitate engaging training programs using classroom, virtual, and blended learning formats based on employee needs. Create interactive, motivating learning experiences that support strong on-the-job performance. Prepare for training delivery by reviewing course materials, testing systems and scenarios, building course schedules, and creating hands-on practice activities. Program Support & Development Schedule, conduct, and facilitate training programs and workshops including (but not limited to): New Hire Training / Onboarding support Member Relationship Advisor (MRA) training Lending training Professional Development Trainings Training developed internally for departments and stakeholders Develop, customize, and maintain training support materials, job aids, quick reference guides, and visual tools. Ensure training materials are accurate, updated, and professionally formatted (spelling, clarity, completeness, and consistency). Support the design and enhancement of training modules and learning resources in collaboration with other trainers and internal partners. Branch & Department Support Maintain strong working knowledge of frontline operations, products, services, and systems to support employee learning and consistent practices. Provide training reinforcement and support for branches and departments through targeted coaching, follow-up, and refresher training sessions. Ensure all branches are supported with dedicated monthly training sessions focused on specific learning needs or trends identified in each branch. Serve as a quality internal support partner and training resource for employees across the Credit Union. Training Evaluation & Continuous Improvement Evaluate training effectiveness using skills practice, simulations, feedback, and participant evaluations. Recommend improvements based on observed learning needs, results, and discussions with L&D leadership. Additional Responsibilities Assist with quarterly meetings as assigned and support follow-up documentation when needed. Participate in special department projects and perform other duties as assigned by the Learning & Development leadership team. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. AA degree or some college coursework preferred. Required Experience / Skills/Knowledge : Minimum two years frontline member experience service experience required. Knowledge of Credit Union policies and Previous Team Leader experience desired. Prior training experienced preferred. Must possess strong communication skills, service orientation and willingness to guide utilizing core values standard. Highly self-motivated and driven to complete assigned work, and proactively seek out new work that needs to be done. PC proficient, including Microsoft Office (Word, Excel, Outlook, TEAMS) and the Ability to use a Learning Management System (LMS) as a content repository, tracking, and learning vehicle for employees. Ability to create and deliver clear, concise, and effective presentations to include PowerPoint. Proficient with presenting in a TEAMs environment and ability to use a Learner Management System. Excellent attention to detail and organizational skills. Ability to function in a credit union environment and utilize standard office equipment including but not limited to fax, copier, telephone, Ability to lift minimum 25 lbs. (i.e. coin bags & trays). Some travel required. Ability to safely and timely transport to credit union branches and back, and to trainings, conferences, seminars, and employer events as needed. ABOUT People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Your Role as a Member Relationship Advisor I (Universal Banker) As a Member Relationship Advisor I. (Universal Banker) at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas: Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes. Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services. Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps. Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act. Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals. What We're Looking For Education High school diploma or GED required. Qualifications Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus. Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being. Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment. Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs. Preferred Skills Sales Skills: Ability to recommend products and services based on member needs. Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution. Loan Processing: Understanding of loan origination, underwriting, and documentation. Languages: Bilingual Spanish Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive: Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. Career Growth: Ongoing training and professional development opportunities to grow your career Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy Navigant Credit Union is an Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.

Job Description ABOUT THE ROLE Under general supervision and following established policies and procedures, the Facilities Specialist is responsible for the interior and exterior maintenance of all Credit Union facilities. Responsible for performing a variety of custodial, facilities, courier and clerical duties on an on-going basis. Assists in maintaining the credit union's Records Retention and Destruction program. Duties may include but are not limited to: cleaning branches, trash removal, purchase of cleaning/maintenance supplies, schedule on-going and contracted maintenance, snow removal, minor construction or handyperson related tasks. Responsible for completion of assigned errands and tasks per requests or on authorized schedules. WHAT YOU WILL DO Ensures inside and outside of credit union facilities are clear of trash and other debris. Ensures parking lots are maintained and painted according to schedules. Performs snow removal and/or ice removal management. Performs a variety of facilities duties, including but not limited to: replacing light bulbs, moving furniture, relocating records, and setting up rooms for meetings, etc. Maintains inventory of necessary supplies, i.e. light bulbs. Monitors the conditions of the headquarters building & grounds daily, taking corrective action as necessary to maintain safety, security, and cleanliness. Completes room and equipment set-up for events and meetings. Provides support in handling back-office supplies and monitoring office supply ordering throughout the Credit Union. Provides support in maintaining the Records Retention and Destruction Policy with guidance from AVP, Facilities. Partners with the credit union's 3rd party vendor in managing the storage and/or destruction of records. Oversees shredding at Corporate Center. Acts as a liaison with the credit union's 3rd party vendor. Performs all duties of a courier. Travels from branch to branch on an as needed basis, performing maintenance tasks and transporting internal mail. Performs other facilitates and/or clerical related duties, as assigned by the AVP, Facilities or Vice President, Facilities. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Must possess a valid driver's license and can operate a motor vehicle. Must have the ability to function in an environment in which working conditions vary: noise, heat, dust, snow, ice. The ability to lift boxes up to 60 lbs is required. Must have strong service orientation in alignment with the credit union's mission and core values. Ability to manage multiple tasks simultaneously and produce an effective outcome is required. Must have the ability to use power tools safely and mount equipment or office supplies to walls. Excellent verbal, reading comprehension and interpersonal communication skills required. Basic computer proficiency required. Must be able to use Microsoft Outlook and the Internet to perform job-related tasks. Excellent organizational ability and time management skills required. Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: postage machine, fax, copier, telephone, etc. Travel required ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Coastal1 Credit Union is seeking to hire a Teller for our Putnam Pike Branch in Smithfield! The ideal candidate will have a strong customer service background with cash-handling experience. As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. It doesn't stop there; the Teller plays a key role in helping members understand our products, services, and latest technology banking products through proactively assisting members in accessing products using self-service tools. This way our members can bank smarter! Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Provide excellent member service from start to finish with each member. * Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier's checks, money orders and inquiries. Perform transactions discreetly and confidentially. * Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames. * Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services. * Prioritizes learning about products and services, and navigate internal portals to find answers in an efficient manner. * Perform other duties as required. Equal Opportunity Employer

Job DescriptionABOUT THE ROLE: The Sr. System's Administrator responsibility is to develop, implement and maintain the organizations in- house, co-located, cloud, and security infrastructure. This includes planning, developing, installing, configuring, maintaining, and supporting all systems, services, hardware, and software. WHAT YOU WILL DO: Oversees installation, configuration, maintenance, and troubleshooting, of all networks, servers, and cloud infrastructure components. Implements and maintains best practices configurations with a focus around high availability, zero trust security, and least privileged access. Collaborates with team members to provide full oversight of all enterprise systems. Collaborates with technicians and helpdesk employees to ensure knowledge transfer, training and adequate customer service is provided to stakeholders and end-users. Maintains relationships and negotiates with vendors, outsourcers, and contractors to secure and maintain infrastructure and Researches, evaluates, and implements technologies that align with the business needs and compliance standards of the organization. Conducts research on emerging products, services, protocols, and standards in support of infrastructure procurement and development Leads technical requirements and implementation efforts for organization-wide projects. Manages, monitors, and maintains servers (virtual, physical and cloud), and their associated operating systems and Manages, monitors, and maintains all network infrastructure including routers, switches, wireless, and cloud components. Monitors the daily server and storage area network backups and replication at all CU facilities. Understands offsite business continuity and disaster recovery strategy. Assesses and mitigates vulnerabilities and risks on all systems and endpoints through update and patching strategy. Ensures policy enforcement is holistic in both cloud and on-prem environments. Administers and maintains end user accounts, permissions, and access Oversees security hardware and software including anti-virus and encryption solutions. Assists various departments when end-user hardwaresoftware problems require advanced knowledge (level 2 support). Develops, provides and updates documentation for departmental, auditing, and compliance obligations. QUALIFICATIONS: Education College diploma or university degree in a related field and 5+ years' work experience preferred Relevant technical certifications required Experience/Skills/Knowledge: In -depth technical knowledge of Microsoft Cloud, Microsoft Server, Network Fundamentals, Security Concepts required. Must have 5+ years direct hands-on hardware & software troubleshooting Must have working technical knowledge of Microsoft server and workstation operating systems including Windows Server 2019& Windows 10/11 required. Must have working technical knowledge of Microsoft 365 and Azure Cloud required. Must have extensive application support experience with Microsoft Office and other common user productivity Must possess stronginterpersonal skills, oral communication skills, and proven analytical and problem-solving Must have strong service orientation skills in alignment with the Credit Union's mission and core values. Must possess strong time management skills and the ability to effectively prioritize and execute tasks in a fast-paced environment required. Ability to conduct research related issues and products as Must be highly self-motivated and Must have experience working in a team-oriented, collaborative On-call availability for emergency evening and weekend support required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Coastal1 Credit Union is seeking to hire a Branch Manager for our Post Road location in East Greenwich! The Branch Manager is responsible for the overall efficient management of the traditional Branch's personnel and physical resources, always acting within established guidelines and policies, and to ensure all savings and loan products and services are promoted, properly represented, and processed. Education and Experience Requirements * Undergraduate degree from a four-year college or university in a business-related field preferred. * Minimum of 3 years demonstrated successful teller and member services experience, minimum 5 years supervisory responsibilities in a branch management position. * Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. * Must register/be registered by the Nationwide Mortgage Licensing System and Registry. * Have in-depth knowledge of all branch operations and functions. * Ability to make consistently effective decisions that are in accord with policy and procedural guidelines. * Ability to train, develop, and supervise an efficient, effective, productive, motivated teller staff. * Computer proficiency to include MS Office and other banking software. * Must have well-developed analytical skills, excellent written, verbal and telephone communication skills. * Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. * Must be able to work under pressure and have the ability to meet deadlines. * Ability to maintain a positive and upbeat Credit Union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Coordinate daily operations of the branch by allocating and coordinating workflow and work schedules, direct employees in the more complex phases of work, monitor for accuracy and efficiency, train new employees and cross-train/develop existing staff, direct staff personnel issues such as attendance and vacation, performance evaluations and compliance with credit union policies and procedures. * Responsible for developing strong relationships with members, engaging potential members, and building Coastal1 brand recognition. * Advise members and potential members on all types of consumer and commercial accounts and assist them in making appropriate selections, open new accounts, originate loan/equity requests as needed. * Work closely with the Business Banker to promote Coastal1's visibility in the community as well as promote the business products and services. * Promote Credit Union and its products and services to surrounding market area and ensure that various marketing programs are implemented effectively. * Develop a cohesive sales team and manage branch sales program to ensure set quarterly goals are consistently met. Provide day to day support and coach staff members to ensure individual sales skills meet required standards to successfully achieve positive results. * Ensure all Branch personnel are thoroughly trained so that they follow all policies and procedures on a consistent basis. Help ensure that all staff work individually and together to meet established individual and branch goals; evaluate staff performance according to established criteria and provide all needed counseling and guidance. Monitor loan and deposit growth to realize goals and objectives. * Ensure staff compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program (MIP)), and Office of Foreign Assets Control (OFAC) screening and record keeping requirements, Including reviewing and monitoring staff compliance with BSA/MIP/OFAC related procedures. * Ensure Branch is proved each day in a timely and accurate manner and that all unreconciled items are resolved, and that file maintenance reports are reviewed. * Originate and underwrite consumer and retail loan applications within limits of lending authority, and ensure applications are submitted promptly to Retail Lending Department or to a VP Branch Administration. * Enforce compliance with all account opening, lending origination/closing process and with all other procedural standards. * Encourage collaboration and communication by providing training, coaching, development, and motivation. * Ensure Branch Management function is covered in the event of absence. * Ensure maintenance and security of the Branch is coordinated with Facilities Department. * Perform other duties as required. EOE/M/F/Vet/Disabled

Job Description ABOUT THE ROLE: Under general supervision, but following established policies and procedures, provides leadership and direction to daily Digital Branch operations; supervises, trains and ensures that the digital and credit card services team provides exceptional, value-added member experiences, aligned with the credit unions core values and mission statement; ensures that sales and service standards and goals are communicated, met and monitored; monitors member calls for quality assurance and team development; responds to questions and/or provides information from employees and members; processes requests/transaction as appropriate; assists members and potential members in understanding and utilizing credit union products and services. WHAT YOU WILL DO: Manages, trains, and mentors team members on digital and credit card services, processes, and procedures. Interviews, recommends for hire, schedules, delegates, establishes performance expectations, and recommends the necessary corrective action steps for subordinate staff. Handles Performance Management, including yearly appraisals and engagement responsibilities. Acts as the subject matter expert on digital communications and credit card services and reviews high-risk requests as needed Collaborates with digital branch leadership to implement process improvements and digital communications utilization, update and create procedures and best practices. Utilizes tact and experience-based knowledge to research and resolve complex member escalations related to digital and credit card services, by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations. Performs objective quality evaluations for all digital and card services channels/media Collaborates with cross-functional teams to introduce new features and enhancements. In the absence of Assistant Digital Branch manager, assists the team with problem resolution and coaching as needed. Performs all other duties as assigned by the AVP, Digital Branch. QUALIFICATIONS: Education High School/GED completion required. Experience / Skills/Knowledge : Minimum 3 years progressively responsible contact center experience required, preferably in a credit union or financial institution Minimum 2-3 years coaching, training, or other supervisory experience required Demonstrated knowledge of laws and regulations impacting the Contact Center and Credit Union function required. Excellent organizational, analytical and problem-solving skills are required. Ability to conduct presentations and training programs preferred. Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome. Must have the ability to deal with highly confidential information. Must possess strong service orientation skills in alignment with the credit union's mission and core values. Excellent verbal, written, telephone and interpersonal communication skills required. Must be PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Must have the ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Coastal1 Credit Union is seeking a Mortgage Closer II for our Real Estate Lending team! The role of Mortgage Closer is responsible for the timely closing of residential mortgage applications ensuring that all loan documentation is complete, accurate and complies with regulatory agency and internal policies. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Duties and Responsibilities * Maintain current and accurate knowledge of all loan programs offered by Coastal1, as well as current and thorough knowledge of industry standards for loan documentation including secondary market, government regulatory agency, FNMA, VA, USDA Rural Housing, RI and MA Housing Agencies. * Verify and input all closing data accurately into the LOS system and the closing documentation system for all loan types, including conventional, FHA, VA, USDA, and construction-perm loans. * Prepare and send Closing Disclosures to all borrowers in compliance with CFPB and TRID guidelines and timeframes. Follow up with the borrower for acknowledgements. Retain all documentation showing disclosure and receipt in file. * Responsible for verifying adequate coverage for Flood and Hazard Insurance. * Ensure all closing and processing conditions are cleared, complete verbal VOE, and complete soft-pull credit prior to approving disbursement of mortgage funds. * Responsible for completing funding sheets and loan set-up sheets. Enter on FISERV loan system. * Coordinate all aspects of the closing process and ensure compliance with appropriate regulations. * Assist in clearing noted pre- and post-closing file conditions and/or exceptions. * Respond to all inquiries and requests by internal/external customers. Provide guidance to less experienced closers. * Review mortgage file to ensure that all applicable disclosures have been signed, initialed, and dated by borrower(s). Disclosures not properly executed will be sent to mortgage closing for execution. * Review underwriting approval sheet to ensure approval is within established limits and conforms to Coastal1's guidelines. Contact members, realtors, attorneys, etc., to request missing or erroneous information. * Review title work provided for defects. Ensure legal description matches subject property, and all other identifying information corresponds to other documentation in the file. * Verify legal description on appraisal and title binder. Ensure final 1033 (Uniform Residential Applications) contain all verified information based on RMCR, VOE's, VOD's, appraisal, title binder and member supplied information. * Prepare and review all closing documentation, ensuring compliance. Schedule mortgage closings. Coordinate time and date with all parties (i.e., buyer, seller, closing agent, realtor, etc.). * Calculate closing figures and coordinate loan funding with accounting department. Effectively communicate and coordinate with Closing, Funding and Secondary departments. Oversee the transfer of the loan file to Loan Servicing. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program, and the Office of Foreign Assets Control screening and record keeping requirements. * Perform other duties as required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. Associated degree preferred. * At least 2 years demonstrated successful lending function or closely related field experience required; Familiarity with EllieMae/Encompass Loan Origination System preferred. * Must register/be registered by the Nationwide Mortgage Licensing System and Registry. * PC Proficiency to include Microsoft Office and other banking software. * Excellent communication skills, both written and verbal. Must understand basic math concepts. * Ability to manage multiple priorities simultaneously with time management/organizational/multi-tasking skills. * Must be able to work under pressure and have the ability to meet deadlines. * Ability to maintain a positive and upbeat Credit Union image. * Ability to handle confidential information securely. * Must be capable of accurate and timely performance of duties. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Bi-lingual helpful. Equal Opportunity Employer

Coastal1 Credit Union is seeking to hire a Loan Servicing Manager! This role will be responsible for assisting the AVP/Loan Servicing in the efficient daily operations of the Loan Servicing Department. Job Duties & Responsibilities: * Monitor all staff and operational processes, including the upload of commercial, mortgage, and retail loans from their respective origination systems to the Credit Union's core platform. * Oversee the recording and release of liens on motor vehicles, real estate, and all other collateral; insurance tracking; escrow account management; force-placed insurance; credit insurance claims; quality control reviews; investor reporting and review; paid-loan package processing; loan and construction disbursements; and all related account maintenance. * Manage servicing staff to ensure consistent coverage at all times, coordinating workflow, training, and other staffing needs as required to support efficient operations. * Ensure that data upload from each loan origination system is consistently accurate and collaborate with all applicable vendors to maintain reliable system functionality. * Monitor all commercial, mortgage, and retail loan products to ensure they continue to function properly within the core data processing system. * Work directly with the AVP Loan Servicing and the IT Department to ensure accurate and comprehensive testing of all applicable enhancements and system upgrades related to the loan servicing functions of commercial, mortgage, and retail loan products. * Monitor daily, weekly, monthly, and quarterly reports to ensure the accuracy of account maintenance and overall system functionality. * Oversee the daily and monthly reporting and remittance processes for secondary market investors to ensure accuracy and timely delivery. * Work with the AVP Loan Servicing and the Compliance Department to ensure all compliance-related loan servicing duties are being performed in accordance with state and federal regulations, and provide staff with clear, up-to-date procedures to support ongoing adherence. * Work together with internal & external members to ensure all commercial, mortgage, and retail loan accounts are properly serviced, and member requests are managed promptly, accurately, and professionally. * Encourage on-going staff development by coaching and motivating team members through regular monthly one-on-one meetings. * Strengthen cross‑training efforts to ensure consistent coverage and maintain operational continuity during personnel shortages. * Work with the AVP Loan Servicing to prepare and administer annual performance reviews, ensuring evaluations are thorough, consistent, and aligned with departmental goals. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program, and Office of Foreign Assets Control screening and record keeping requirements. * Perform other administrator duties as required. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Education and Experience Requirements * Associates degree required. Four-year degree from a college or university preferred. * Minimum of 5 years' experience in a credit union/banking environment. Minimum of 2 years management experience. * Demonstrated leadership skills and the ability to motivate staff and foster a team atmosphere and positive attitude within the department. * Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. * Excellent written, verbal and telephone communication skills. * Must be able to work under pressure and have the ability to meet deadlines. * PC Proficiency to include Microsoft Office and assorted banking software. * Ability to maintain a positive and upbeat Credit Union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual helpful. Equal Opportunity Employer

Coastal1 is looking to hire a Collector II! A Collector is responsible for administering the collection process so that Coastal1's loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made. On site availability in Pawtucket, Rhode Island is required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. Associates degree preferred. * At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service. * Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively. * Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations. * Familiarity with basic math concepts required. * Must be capable of accurate and timely performance of duties. * Familiarity with PC's and basic office software such as MS Office. * Ability to maintain a positive and upbeat Credit union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual helpful. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities. * Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications. * Communicate member credit data with various credit bureaus. * Resolve consumer credit disputes in a timely manner. * Monitor and maintain accurate records associated with insurance issues of OREO. * Prepare, send, and follow up all correspondence with members regarding delinquent accounts. * Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives. * Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied. * Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off. * Collect on returned (NSF) checks that result in reversal of payments on loans. * Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans. * Prepare month end charge off reports. * Assist in preparation of paid loan packages. * Review and set up automatic payments for EFT. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements. * Perform other duties as required. Equal Opportunity Employer

ABOUT THE ROLE: Under general supervision, but following established policies and procedures, responsible for organizing, and conducting credit union training programs by providing creative and effective classroom instruction on a diverse range of subject matter. Schedules, conducts, and facilitates blended learning programs for new hires and follow-up education. Develops, customizes, and maintains related training support materials. Ensures that all branches are supported with dedicated monthly training sessions to provide training and support for specific identified issues in each branch. Ensures acceptable audit results and adherence to credit union and regulatory procedures. Is responsible for providing quality internal member service and acts as primary operational contact for branches. Works with various departments to implement and support new initiatives. Performs a variety of routine daily tasks; prepares correspondence; participates in special department projects. WHAT YOU WILL DO: * Works closely with the AVP of L&D and L&D Manager to ensure quality training programs are developed, customized, approved, maintained, revised, properly documented, and delivered as required. * Develops and uses appropriate training methodologies to communicate information clearly, concisely and in accordance with participant needs; appropriately applies adult learning theories in a classroom environment; creates a motivational, inspiring experience that transfers back to the work environment; finds creative solutions to assist employees in learning required materials. * Prepares for training delivery by reviewing, analyzing, and developing a thorough understanding of course content and materials; develops training facilitation skills practice, such as preparing simulations, setting up the classroom and systems, testing scenarios, and preparing a course schedule; gathers information needed to adjust or adopt for specialized training or coaching for any group regarding specific items or processes (including "train the trainer" sessions) * Schedules, conducts, and facilitates blended learning programs, classes and workshops including, but not limited to, the following areas: * New employee orientation * Teller training * MSR training * Accelerated training for head/assistant head tellers * Operational policies and procedures * Any training developed internally for any stakeholder * Develops and maintains a strong working knowledge of front-line operations and subject matter expertise in focus areas; uses current and past line work experience to add depth to training delivery and ensures consistent operational practices are maintained throughout the credit union's regional network and departments; maintains up to date knowledge of all related credit union policies and procedures and functions as a subject matter expert for those subjects. * Maintains knowledge of all products and services as well as the systems utilized to support them. * Assists and attends quarterly head teller and MSR meetings, follow-up with posting meeting minutes to credit union intranet. * Develops, customizes, and maintains training support materials and visual aids; ensures materials are effectively proofread for format, spelling, punctuation, clarity, content accuracy and completeness. * Maintains various classroom facilities, classroom equipment and supplies, and other related materials; ensures training sessions are conducted in an open, friendly, and professional environment that promotes successful knowledge transfer to the participant as a willing learner. * Evaluates training performance throughout the learning process by use of classroom participation, skill practice, simulations, testing and other means; conducts voluntary surveys and classroom evaluations with participants; implements appropriate actions based on performance and discussions with the AVP of Learning & Development and the Learning & Development Manager. * Assists in the activities of other trainers in conducting training sessions by participating in the design and content creation of training modules. * Provides quality internal member service and acts as primary operational contact for branches. * Performs other duties as assigned by the Learning and Organizational Development management team. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. AA degree or some college coursework preferred. Required Experience/Skills/Knowledge: * Minimum two years frontline member experience service experience required. Knowledge of Credit Union policies and Previous Team Leader experience desired. Prior training experienced preferred. * Must possess strong communication skills, service orientation and willingness to guide utilizing core values standard. * Highly self-motivated and driven to complete assigned work, and proactively seek out new work that needs to be done. * PC proficient, including Microsoft Office (Word, Excel, Outlook, TEAMS) and the * Ability to use a Learning Management System (LMS) as a content repository, tracking, and learning vehicle for employees. * Ability to create and deliver clear, concise, and effective presentations to include PowerPoint. Proficient with presenting in a TEAMs environment and ability to use a Learner Management System. * Excellent attention to detail and organizational skills. * Ability to function in a credit union environment and utilize standard office equipment including but not limited to fax, copier, telephone, Ability to lift minimum 25 lbs. (i.e. coin bags & trays). Some travel required. * Ability to safely and timely transport to credit union branches and back, and to trainings, conferences, seminars, and employer events as needed. ABOUT People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

We are looking for a Member Service Representative for our Smithfield Ave branch in Pawtucket! Our Member Service Representatives are responsible for creating and sustaining a welcoming environment with a desire to discover and support members' financial needs and goals. They assist members with everyday transactions, account opening, maintenance, and consumer lending needs, while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals. Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous teller experience required Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Purpose Create and sustain a welcoming environment with a desire to discover and support members' financial needs and goals. Assist members with everyday transactions, account opening, and maintenance while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals. Duties and Responsibilities * Provide excellent member service from start to finish with each member. Proactively engage with members while opening new accounts such as savings, checking, IRAs, CDs, Visa, and debit card products for both consumer and business members. Perform all member transactions discreetly and confidentially. * Treat each member as an individual. Enhance member relationships by asking discovery questions with a genuine curiosity of helping members to achieve their goals. Provides solutions by educating members about products and services. * Process all member transactions when needed and assist members with general account questions withing the scope of their role. Know when to refer members to the appropriate team member for additional products and services such as loans, commercial products, and wealth management. * Ensure cash drawer and branch is in proof at close of every business day and research errors as needed. * Follows established processes and guidelines in daily activities ethically and with integrity. * Prioritizes learning Coastal1 products and services and completes assigned training within the required timeframe. * Perform other duties as required. Equal Opportunity Employer

Your Role as a Member Relationship Advisor I (Universal Banker) As a Member Relationship Advisor I. (Universal Banker) at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas: * Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes. * Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services. * Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps. * Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act. * Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. * Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals. What We're Looking For Education * High school diploma or GED required. Qualifications * Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus. * Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being. * Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment. * Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs. Preferred Skills * Sales Skills: Ability to recommend products and services based on member needs. * Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution. * Loan Processing: Understanding of loan origination, underwriting, and documentation. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive: * Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. * Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. * Career Growth: Ongoing training and professional development opportunities to grow your career * Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy Navigant Credit Union is an Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.

ABOUT THE ROLE Under general supervision and following established policies and procedures, the Facilities Specialist is responsible for the interior and exterior maintenance of all Credit Union facilities. Responsible for performing a variety of custodial, facilities, courier and clerical duties on an on-going basis. Assists in maintaining the credit union's Records Retention and Destruction program. Duties may include but are not limited to: cleaning branches, trash removal, purchase of cleaning/maintenance supplies, schedule on-going and contracted maintenance, snow removal, minor construction or handyperson related tasks. Responsible for completion of assigned errands and tasks per requests or on authorized schedules. WHAT YOU WILL DO * Ensures inside and outside of credit union facilities are clear of trash and other debris. Ensures parking lots are maintained and painted according to schedules. Performs snow removal and/or ice removal management. * Performs a variety of facilities duties, including but not limited to: replacing light bulbs, moving furniture, relocating records, and setting up rooms for meetings, etc. Maintains inventory of necessary supplies, i.e. light bulbs. * Monitors the conditions of the headquarters building & grounds daily, taking corrective action as necessary to maintain safety, security, and cleanliness. * Completes room and equipment set-up for events and meetings. * Provides support in handling back-office supplies and monitoring office supply ordering throughout the Credit Union. * Provides support in maintaining the Records Retention and Destruction Policy with guidance from AVP, Facilities. Partners with the credit union's 3rd party vendor in managing the storage and/or destruction of records. * Oversees shredding at Corporate Center. Acts as a liaison with the credit union's 3rd party vendor. * Performs all duties of a courier. Travels from branch to branch on an as needed basis, performing maintenance tasks and transporting internal mail. * Performs other facilitates and/or clerical related duties, as assigned by the AVP, Facilities or Vice President, Facilities. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: * Must possess a valid driver's license and can operate a motor vehicle. * Must have the ability to function in an environment in which working conditions vary: noise, heat, dust, snow, ice. * The ability to lift boxes up to 60 lbs is required. * Must have strong service orientation in alignment with the credit union's mission and core values. * Ability to manage multiple tasks simultaneously and produce an effective outcome is required. * Must have the ability to use power tools safely and mount equipment or office supplies to walls. * Excellent verbal, reading comprehension and interpersonal communication skills required. * Basic computer proficiency required. Must be able to use Microsoft Outlook and the Internet to perform job-related tasks. * Excellent organizational ability and time management skills required. * Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: postage machine, fax, copier, telephone, etc. Travel required ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THE ROLE: The Sr. System's Administrator responsibility is to develop, implement and maintain the organizations in- house, co-located, cloud, and security infrastructure. This includes planning, developing, installing, configuring, maintaining, and supporting all systems, services, hardware, and software. WHAT YOU WILL DO: * Oversees installation, configuration, maintenance, and troubleshooting, of all networks, servers, and cloud infrastructure components. * Implements and maintains best practices configurations with a focus around high availability, zero trust security, and least privileged access. * Collaborates with team members to provide full oversight of all enterprise systems. * Collaborates with technicians and helpdesk employees to ensure knowledge transfer, training and adequate customer service is provided to stakeholders and end-users. * Maintains relationships and negotiates with vendors, outsourcers, and contractors to secure and maintain infrastructure and * Researches, evaluates, and implements technologies that align with the business needs and compliance standards of the organization. * Conducts research on emerging products, services, protocols, and standards in support of infrastructure procurement and development * Leads technical requirements and implementation efforts for organization-wide projects. * Manages, monitors, and maintains servers (virtual, physical and cloud), and their associated operating systems and * Manages, monitors, and maintains all network infrastructure including routers, switches, wireless, and cloud components. * Monitors the daily server and storage area network backups and replication at all CU facilities. * Understands offsite business continuity and disaster recovery strategy. * Assesses and mitigates vulnerabilities and risks on all systems and endpoints through update and patching strategy. * Ensures policy enforcement is holistic in both cloud and on-prem environments. * Administers and maintains end user accounts, permissions, and access * Oversees security hardware and software including anti-virus and encryption solutions. * Assists various departments when end-user hardwaresoftware problems require advanced knowledge (level 2 support). * Develops, provides and updates documentation for departmental, auditing, and compliance obligations. QUALIFICATIONS: Education * College diploma or university degree in a related field and 5+ years' work experience preferred * Relevant technical certifications required Experience/Skills/Knowledge: * In -depth technical knowledge of Microsoft Cloud, Microsoft Server, Network Fundamentals, Security Concepts required. * Must have 5+ years direct hands-on hardware & software troubleshooting * Must have working technical knowledge of Microsoft server and workstation operating systems including Windows Server 2019& Windows 10/11 required. * Must have working technical knowledge of Microsoft 365 and Azure Cloud required. * Must have extensive application support experience with Microsoft Office and other common user productivity * Must possess stronginterpersonal skills, oral communication skills, and proven analytical and problem-solving * Must have strong service orientation skills in alignment with the Credit Union's mission and core values. * Must possess strong time management skills and the ability to effectively prioritize and execute tasks in a fast-paced environment required. * Ability to conduct research related issues and products as * Must be highly self-motivated and * Must have experience working in a team-oriented, collaborative * On-call availability for emergency evening and weekend support required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!