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Become A Navigator

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Working As A Navigator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Navigator Do At Staples

* Identify and close technology sales opportunities within existing inside sales accounts and identified new business accounts using consultative, value-based selling strategies to grow and penetrate technology business
* Set up technology standards lists to create “sticky” and loyal Staples technology customers
* Provide ongoing training to the inside account management team on how to identify qualify technology opportunities
* Ensure that the AM’s feel comfortable and confident discussing and broaching the subject of low tech commodity items
* Develop, nurture and grow manufacturer relationships and work with our key suppliers and other identified technology vendors to grow sales
* Work closely with internal partners and groups to ensure customer satisfaction and loyalty throughout the ordering process

What Does A Navigator Do At Idaho Division of Human Resources

* Identify individual and family strengths and service needs through skillful interviewing and discussion with participants, and review of enrollment forms and requests for service.
* Provide appropriate information, referral and diversion to community resources to meet identified needs.
* Identify and schedule additional assessments, gather collateral information as needed for processing applications and for assessments.
* Provide interim case management to facilitate client access to support services; take action to reduce risk to client by making appropriate referrals; develop interim case plans and work with participants to ensure goals are met.
* Introduce and educate families on department services and community resources, the assessment process, and participant rights.
* Assist and support families in the identification of needs, completion of applications, development of service goals, and the assessment process.
* Refer cases to cross-program teams for development of an integrated service plan and ongoing case management

What Does A Navigator Do At Geisinger Health System

* Travels to assigned hemodialysis facilities on days and times that patients are receiving treatment
* Screens and recruits patients at hemodialysis facilities as described in protocol.
* Conducts visits as described in protocol.
* Determines each patient’s step in the transplant process, identifying barriers to moving forward, and providing information and assistance to interested patients.
* Communicates with other dialysis facility personnel when necessary.
* Follows-up with patients by phone when necessary.
* Completes daily diary listing the total number of patients worked with, how many are failing to move forward, and reasons for failing to move forward.
* Performs other job related duties as assigned.
* Denotes essential functions

What Does A Navigator Do At New England Baptist Hopsital

* Facilitates and monitors scheduling and arranging medical appointments for patients.
* Maintains email contact and facilitates three way calling as needed.
* Coordinates medical appointments and all related activities such as registration , gathering medical records and coordinating clinical and non-clinical services ( i.e. consult appointments, transportation, hotel accommodations dining reservations etc).
* Provide continuing communication with each patient weekly or more frequently if necessary to access information and provide updates for the patient to move forward with clinical plan.
* Collaborates with members of the patient’s healthcare team and communicates effectively.
* Maintain appropriate documentation of patient contact, referrals made and services provided.
* Responsible for coordinating with financial counselors, physician offices, and hospital scheduling to ensure that pre-authorizations and referrals are obtained prior to surgery.
* Summarize patient activity in a weekly report to be provided to all relevant parties.
* Interface with appropriate clinical members of the healthcare team to provide updated information and resolution of outstanding issues

What Does A Navigator Do At Mercy

* Answer telephone calls from patients/Family in Mercy Virtual Ambulatory Program
* Coordinate Telemedicine visit(s), testing, procedures and/or appointments for the patients in their care team.
* Facilitate and/or answer patient questions and/or concerns about treatment plan and program.
* Confirm all patient equipment is delivered and working properly.
* Educate the patient on all in home equipment and peripherals.
* Communicate with stakeholders to include patient, physicians, clinics and medical staff.
* Track and report statistics and information as requested.
* Schedule all telemedicine visits in the care team in triage software.
* Participatein the Quality Assurance Program of Mercy Virtual.
* Participates in the Share governance team

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How To Become A Navigator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Navigator jobs

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Navigator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Italian

  • French

  • Russian

  • Portuguese

  • Hindi

  • Korean

  • Chinese

  • Mandarin

  • Hebrew

  • Urdu

  • Cantonese

  • Hakka

  • German

  • Japanese

  • Tagalog

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Navigator Education


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Top Skills for A Navigator


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Top Navigator Skills

  1. Community Outreach
  2. Community Health
  3. Health Insurance Coverage
You can check out examples of real life uses of top skills on resumes here:
  • Involved in strategic planning for oncology service line; including development of physician relations for community outreach.
  • Collaborated with Berkeley Medical Center and outside community agencies for the Community Health Needs Assessment
  • Coordinate medical records requests and verify health insurance coverage.
  • Provided personal guidance to patients as they move through the health care system.
  • Position required excellent customer service skills with knowledge of health insurance and medical terminology.

Top Navigator Employers

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