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Navigator skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical navigator skills. We ranked the top skills for navigators based on the percentage of resumes they appeared on. For example, 18.7% of navigator resumes contained patients as a skill. Continue reading to find out what skills a navigator needs to be successful in the workplace.

15 navigator skills for your resume and career

1. Patients

Here's how navigators use patients:

Advised patients on appropriate protocols for maintaining good health habits and assisted patients in receiving updated medication adherence.
Registered patients, Customer service responsibilities include providing information and referral to resources for clients in need.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how navigators use customer service:

Position required excellent customer service skills with knowledge of health insurance and medical terminology.
Demonstrate positive attitude and optimal customer service.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how navigators use patient care:

Maintained knowledge on insurance carriers and provider specific eligibility for patient care.
Developed policies and procedures related to patient care and navigation.

5. Rehabilitation

Here's how navigators use rehabilitation:

Assisted with the placement of students in externship sites.Private Individual Private Duty NurseFairmont, WV 26554Extensive rehabilitation of stroke victim.
Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how navigators use community resources:

Coordinate and maintain effective relationships with community providers, partners, and local community resources.
Developed extensive knowledge of community resources and referred customers to appropriate agencies as necessary.

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7. Home Health

Here's how navigators use home health:

Home health, hygiene, nutrition, medication, organize all medical appointments & procedures, run errands and transport to appointments
Work closely with Linkage-to-Care and Home Health Nurses to schedule hospital follow-up appointments for established and newly diagnosed patients.

8. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how navigators use mental health:

Provide various resource information to diverse homeless population which may include individuals with chemical dependency and/or mental health issues.
Refer for specialized services (mental health, substance abuse, domestic violence) and follow-up with providers on those services.

10. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how navigators use support services:

Developed strategic partnerships between clients and employment opportunities, training providers, and other support services to meet mutual benefits.
Provide support to initiate and follow through with appointment and requirements for health care and ancillary support services.

11. Primary Care

Here's how navigators use primary care:

Prepare routine correspondence and medical records for referring agencies and primary care providers.
Scheduled appointments as needed with primary care doctor and/or specialists expediency.

12. Veterans

Here's how navigators use veterans:

Assist with Disabled Veterans Outreach Program and Local Veteran Employment Representatives.
Screen chronically homeless Veterans for Permanent Supportive Housing Programs.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how navigators use data entry:

Perform accurate data entry of patient information into reporting tools and patient management system.
Utilize computer applications for data entry and file management.

14. Substance Abuse

Here's how navigators use substance abuse:

Provide direct services/home visits to families affected by substance abuse who are pregnant or parenting children under six years of age.
Counseled families dealing with various issues, including unemployment, substance abuse, physical abuse, child neglect.

15. Care Plan

Here's how navigators use care plan:

Participated in interdisciplinary care planning process to determine adequacy of care and identify barriers.
Review adherence education and self-care planning.

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What skills help Navigators find jobs?

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List of navigator skills to add to your resume

The most important skills for a navigator resume and required skills for a navigator to have include:

Patients
Social Work
Customer Service
Patient Care
Rehabilitation
Community Resources
Home Health
Mental Health
Social Services
Support Services
Primary Care
Veterans
Data Entry
Substance Abuse
Care Plan
HIPAA

Community Outreach
Compassion
Data Collection
Health Education
Crisis Intervention
Community Agencies
Health Insurance
Financial Assistance
Medical Care
Patient Navigation
Community Services
Insurance Verification
Health Care System
Phone Calls
EMR
PCP

Emotional Support
Treatment Options
Outreach Efforts
Foster Care
Kids
Medical Appointments
Community Organizations
Schedule Appointments
Community Events
Affordable Housing
Appeals
Hiv Testing
Marketplace
Housing Assistance
Health Fairs
Outreach Events

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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