Navigator work from home jobs - 76 jobs

The physical location for the candidate selected must be within the contiguous United States in either the Central, Mountain or Pacific time zone. WHO WE ARE! Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to have the biggest impact against this disease. Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It's encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally! What you will be doing in the role of a Helpline Navigator Using a social work model, the Helpline Navigator provides high-quality psychosocial support, education on a variety of breast cancer topics, and information on resources via phone calls/email/chat/text to anyone with questions or concerns about breast cancer, including patients, survivors, and their families. Working within a team of highly trained professionals, the Navigator plays a key role in supporting individuals who need immediate support in a virtual contact center environment. The Navigator assesses needs, proposes options and provides information to meet the assessed needs, provides resource referrals, and coaches individuals on how to use resources to address needs. Working with a diverse population, the Navigator will be challenged with a broad range of issues including financial needs, emotional wellbeing, access to care, medical decision-making, and support for caregivers and family. The Komen Breast Care Helpline operates Monday - Thursday, 9 AM to 7 PM EST and Friday, 9 AM to 6PM EST with services provided in both English and Spanish. These hours may be modified in the future based on capacity and demand. . What you will bring to the table The primary objective of the Helpline Navigator is to support Susan G. Komen in achieving our overall Vision and Mission by: Using a social work model, assess the psychosocial, emotional, and practical needs of those with breast health/cancer concerns to help identify and prioritize needs, plan and coach for next steps. Providing education, psychosocial support, and information about local or other national resources based on need. Ensuring integration of safe, accurate, consistent, evidence-based, culturally responsive breast cancer/health information in delivery of patient services. Providing education, information, coaching and support to patients considering participation in clinical trials, including follow-up contacts. Using client relationship management software including but not limited to Salesforce HealthCloud and RingCentral to manage and document client interventions. Complying with escalation protocol when identifying and handling high-intensity situations in partnership with the Helpline Manager Adhering to the processes, policies, and procedures of the program, including the protection of personal health information. Documenting unmet needs to assist in the identification of gaps in services that can be addressed through the Komen Patient Care Center. Keeping current on breast cancer information and advances, Komen activities, etc. by attending meetings, participating in regularly scheduled training programs, reading publications and announcements, and actively seeking and sharing information with the team. Promoting and demonstrating appropriate person-centered service, with respect for cultural diversity and cultural responsiveness among coworkers and all work-related contacts. Completing all other duties, as assigned. We know you will have and be able to Bachelor's Degree in Health and Human Service disciplines such as Public Health, Nursing, Social Work, Human Services; Experience may be substituted for some of the education experience. Bilingual (English / Spanish) Minimum of 2 years' experience in counseling, oncology social work, case management, or resource navigation ideally in a call-center environment. A clear and distinct speaking voice, accompanied with excellent oral, written interpersonal, communication, and customer service skills - demonstrating cultural awareness and sensitivity. Ability to actively listen, demonstrate empathy, establish rapport and to gather, organize, compile, and present information effectively through a variety of mediums. Computer proficiency in databases, internet, and word processing programs. An openness to feedback and coaching from the Helpline Manager and Director. Ability to interact respectfully and effectively with difficult callers and situations. Ability to consistently learn and demonstrate knowledge of breast cancer and Komen services. Thrive in a fast-paced purpose driven contact center environment. Flexible to work evenings on a variable schedule. Ability to communicate effectively both oral and written; research, develop, present, and promote projects; work independently; prioritize work and meet deadlines; technology expertise. Travel requirements required outside of your home office will be less than 5%, depending on our business needs/department meetings. We would love if you also have Experience in social work or health-related environment. Experience and/or knowledge in breast cancer. Experience and/or knowledge of clinical trials. Experience with Salesforce or other client relationship database(s) a plus. Education: Master of Social Work Degree. So, what's in it for you? Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer: Competitive pay range of $21.54 - $28.21 hourly, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location. Health, dental, vision and a retirement plan with a 6% employer match Unlimited Paid Time Off + Holidays Flexible work arrangement in a fully remote working environment Bi-weekly work from home stipend Parental leave Tuition Reimbursement A culture of learning and development And so much more! Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department. Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences. SORRY NO AGENCIES #LI-REMOTE The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.

What We Strive For At Strive Health, we're driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. Benefits & Perks Hybrid-Remote Flexibility - Work from home while fulfilling in-person needs at the office, clinic, or patient home visits. Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. Financial & Retirement Support - Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources. Time Off & Leave - Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves. Wellness & Growth - Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. What You'll Do The Patient Navigator is responsible for supporting Strive's care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions. This position reports to the Manager, Patient Growth. The Day to Day Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them within an assigned geographic area Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them Build key internal relationships to escalate patient support needs Visit with patients in-person, when possible, at home or during medical visits with the goal of scheduling a future visit; travel will be to key markets within your territory Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce) Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities Minimum Qualifications High School Diploma 5+ years combined education or experience including working with customers or patients in a professional setting Efficient and reliable transportation, including an active driver's license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes. Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting. Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency Business travel up to 80%, some overnights Preferred Qualifications Bachelor's Degree in Business Administration or related Sales background preferred. Experience with promoting and selling primary care or other healthcare related services to high needs populations preferred Experience in healthcare, specifically educating patients on care models or insurance plans preferred Community health experience preferred. Proficient PC skills Proficient computer skills. About You Entrepreneurial and positive attitude. Effective and authentic interpersonal skills. Healthy and competitive drive to succeed. Empathy for the burden of kidney disease. Annual Salary Range: $53,000 - $60,000 Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **********************************. We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means. #LI-Hybrid

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics. Responsibilities Ensure a supportive, positive experience for clients and referral sources / external providers Work directly with clients, families, and referral sources to understand their needs and preferences Make accurate and timely outbound referrals for who are not admitted to Charlie Health Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities Document all client and referral source interactions in the electronic record system Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center Adhere to stated policies and procedures and achieve performance metrics goals Qualifications Bachelor's degree in health sciences, communications, psychology, social work, or related field 1-2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) Strong interpersonal, relationship-building and listening skills Metrics- and results-oriented mindset, with experience working against concrete targets Met or exceeded KPIs in previous roles Excellent written and verbal communication skills Extreme organization and attention to detail Work authorized in the United States and native or bilingual English proficiency Ability to thrive in a fast-paced environment and learn quickly Proficient in Salesforce and Google Suite/MS Office Must be based in Eugene, Oregon, or within a commutable distance Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The total target base compensation for this role will be between $45,000 and $52,500 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: ******************************************************* Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent *********************** email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics. Responsibilities Ensure a supportive, positive experience for clients and referral sources / external providers Work directly with clients, families, and referral sources to understand their needs and preferences Make accurate and timely outbound referrals for who are not admitted to Charlie Health Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities Document all client and referral source interactions in the electronic record system Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center Adhere to stated policies and procedures and achieve performance metrics goals Qualifications Bachelor's degree in health sciences, communications, psychology, social work, or related field 1-2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) Strong interpersonal, relationship-building and listening skills Metrics- and results-oriented mindset, with experience working against concrete targets Met or exceeded KPIs in previous roles Excellent written and verbal communication skills Extreme organization and attention to detail Work authorized in the United States and native or bilingual English proficiency Ability to thrive in a fast-paced environment and learn quickly Proficient in Salesforce and Google Suite/MS Office Must be based in Eugene, Oregon, or within a commutable distance Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The total target base compensation for this role will be between $45,000 and $52,500 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: ******************************************************* Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent *********************** email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Employer: Undivided Job Title: Part-Time Navigator Undivided is searching for our next round of part-time Navigators to support parents raising children with disabilities. This part-time role presents an exciting opportunity to directly impact families raising children with disabilities. Navigators partner with parents to map out where they may be able to increase the supports available to them, including insurance, public benefits, and the school system. Our goal is to take away the “don't know what you don't know” aspect of parenting and empower our families raising kids with disabilities with information, resources, and support to maximize their child's potential. This position provides an opportunity to share your experience and support families while working remotely from your home with flexible work hours. Primary responsibilities: Develop trust and rapport with clients Work with parents to identify supports that are available to them Work with parents to determine their priorities and goals, both short term and long term Work with parents to develop a personalized action plan for their family Support families by providing resources and guides as needed Facilitate monthly 45-minute Boost calls with your clients Communicate regularly with your clients within our app Attend meetings as requested by clients such as IEPs, IPPs, and Self-Determination meetings Support parents in the use of their account Binder to keep track of their child's providers, therapies, assessments, evaluations, IEPs, and more Perform a variety of administrative duties including capturing notes after client calls Promote and amplify Undivided's voice, mission, and culture of inclusivity Required education and experience: At least three years of personal experience or two years of professional experience navigating systems including special education, Regional Center, Medi-Cal, IHSS, and/or CCS; parent or volunteer experience welcome. A minimum of one year of experience providing services to families of children with disabilities or directly to children with disabilities. Can include volunteer experience. Bachelor's or master's-level training in social work, education, special education, human resources, counseling, nursing, or a family support-related field is a plus. Required skills and abilities: Critical thinking skills Resourcefulness and flexibility Excellent verbal, written, and interpersonal skills Practical understanding of at least one key California system that Undivided clients use such as special education, Regional Center, Medi-Cal, and/or health insurance Ability to show warmth and appreciation of human growth at all levels and understand the process of gaining trust and credibility with individuals and families Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data Ability to be professional, punctual, flexible, and reliable Action-oriented attitude with strong problem-solving skills Ability to handle sensitive information in a confidential manner Ability to understand, uphold, and continue working toward accomplishing the mission, strategic goals, and performance measures of the organization Preferred skills and knowledge: Computer-literate with basic knowledge of Google Suite, data tracking programs, Notion, Slack, Vimeo, Zoom, etc. If this sounds like you, please apply today! We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or on the basis of disability. Pay Type: Contractor Employment Indicator: 15-40 hours per week as needed Hiring Rate: $25 an hour (with opportunities for growth) Seniority Level: Mid-level Location: Headquarters is in Los Angeles area; Navigators work remotely

Use Your Experience to Truly Make a Difference! Join the Master•Care Team as a Remote Care Navigator Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California's CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few of the services we provide. Master•Care is currently seeking a Remote Care Navigator (RCN) to support our Care Navigation and Quality Teams. While this role is remote, preference will be given to candidates located in the Sacramento area due to periodic in-person meetings and collaboration. POSITION SUMMARY A Master•Care Remote Care Navigator serves as a secondary point of contact and provides in-office and virtual support to assigned patients and Field Care Navigators. The RCN is consistently available by phone and electronic communication to support patients, families, providers, and internal teams. This role requires a welcoming, calm, and empathetic approach, strong communication skills, and the ability to manage expectations while supporting patient-centered goals outlined in the Master•Care Plan. The RCN works closely with the Quality Team Manager and Care Navigation team to ensure productive outcomes and compliance. This position is primarily remote, with occasional travel required for company meetings. Duties and Responsibilities -Serve as a consistent remote point of contact for regionally assigned patients -Provide in-office and virtual support to Field Care Navigators -Answer phones and written inquiries with professionalism, empathy, and efficiency -Conduct virtual meetings and assessments with patients and Field Care Navigators as needed -Coordinate patient updates and changes with the Care Navigation team -Document patient-centered goals and progress in Master•Care systems and MCP portals -Assist with referrals to other CalAIM services -Communicate with providers regarding patient needs as required -Manage patient and family expectations through clear and compassionate communication -Foster strong professional relationships with patients, providers, and community resources -Work collaboratively with executive leadership, clinical teams, and care navigation staff -Ensure compliance with applicable laws, regulations, and managed care standards -Properly handle and safeguard personal health information -Maintain a professional, organized, and respectful work environment Skills and Specifications -Excellent customer service and communication skills -Ability to remain calm and empathetic in difficult situations -Strong attention to detail and quality control -Hands-on experience in customer service or support roles -Proficiency with web-based technology and Microsoft Office -Organized, punctual, and efficient -Maintains a professional demeanor -Bilingual or multilingual skills are preferred but not required Education and Qualifications -Experience in healthcare, care coordination, social services, or customer support preferred -Ability to perform the physical demands of the position, including: -Lifting, pushing, or pulling a minimum of 10 lbs -Bending, reaching, and navigating stairs -Sitting and/or standing for extended periods -Some travel may be required for company meetings Benefits Competitive pay (DOE) Medical, Dental, Vision, Life Insurance 401(k) Paid Time Off (PTO)

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff. What We're Looking For You're a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav's clients and mission. You've spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must. Job Description Required Experience with the Developmental Disability Community (professional experience preferred) Experience managing multiple customer relationships at once History of time management and delivering high-quality work under pressure Ability to work collaboratively with customers and co-workers Passion and excitement for NeuroNav's mission Patient, non-judgmental, and genuine Track record of working well with diverse, multi-functional teams Excellent written and verbal communication skills Experience with Microsoft Office & Google Suite Bachelor's Degree or equivalent work experience Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality Preferred Experience Experience and/or training in one (or more) of the following areas preferred: Self Determination Policy in California Advocacy within the Traditional System Person-Centered Thinking, Planning, and/or Practices Experience developing PCPs and/or IEP/ITP/IPPs Multi-lingual (Spanish preferred) Master of Social Work Qualifications Experience with the Developmental Disability Community (professional experience preferred) Experience managing multiple customer relationships at once History of time management and delivering high-quality work under pressure Ability to work collaboratively with customers and co-workers Passion and excitement for NeuroNav's mission Patient, non-judgmental, and genuine Track record of working well with diverse, multi-functional teams Excellent written and verbal communication skills Experience and/or training in one (or more) of the following areas: Self Determination Policy in California Advocacy within the Traditional System Person-Centered Thinking, Planning, and/or Practices Experience developing PCPs and/or IEP/ITP/IPPs Experience with Microsoft Office & Google Suite Bachelor's Degree or equivalent work experience Licensed Clinical Social Worker (preferred) Multi-lingual (Spanish preferred) Must have computer, reliable high-speed internet connection, and a quiet work environment We are a neurodiverse and racially diverse team. We believe in creating opportunities for all and encourage neurodiverse and racially diverse applications. Additional Information This is a full-time position Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends. Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer.

Part-time Description About the Job: Chronic Care Management Specialist - Medical Assistant Job Type: Full-time. NOT A REMOTE POSITION. MUST BE ABLE TO WORK FROM OUR LOCATION IN Raleigh, NC. MONDAY THROUGH FRIDAY - Future weekends. Description: Specialist must be (one of the following): Have a current, nationally recognized Medical Assistant (MA) certification or Licensed Practical Nurse (LPN) certification. A copy of the MA/LPN certification will need to be provided. The candidate will work in a team environment to assist and support the clinical pharmacists in performing duties relating to patients enrolled in Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). The candidate will serve 500 plus patients between multiple clinics throughout North Carolina. About Axil Health: Axil Health is a privately owned pharmacist collective that offers clinical services located inside established medical facilities. Through clinical services, Axil Health works to improve compliance and better patient outcomes while increasing a clinic's bottom line. Requirements Requirements/Duties: Enroll patients into either RPM or CCM. Prepare the patient chart for upcoming CCM encounters. Make monthly check-in calls to patients enrolled in CCM. Make daily compliance calls to patients enrolled in RPM. Timely and proper communications with clinical pharmacists of any urgent health-related call needs, medication refills, and appointment requests communicated by the patient during any telephone. Respects patient confidentiality at all times and treats patients with courtesy and respect. Required Skills: Professional telephone skills. Computer skills including: Data entry functions, Excel, and the use of Allscripts or other various EHRs, and various software programs. Time management skills. Clear verbal and written communication skills as well as customer service excellence. Must be able to work in a team environment. Self-motivated, compassionate, and a patient-oriented clinician. Minimum requirement is a High school graduate or GED equivalent. Ability to establish and maintain effective working relationships with patients, caregivers, fellow team members, medical providers and the public. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Knowledge of medical terminology. Ability to react calmly and effectively in emergency situations. Preferred, not required, skills: Prior CCM or RPM experience. Prior Pharmacy experience.

Our client is a mission-driven healthcare organization dedicated to delivering personalized nutrition and wellness services. The company specializes in evidence-based nutrition counseling, often working with individuals who manage chronic conditions or seek preventive care. They are seeking a Care Experience Navigator to join the team! The Care Experience Navigator serves as the primary point of contact for patients/members throughout their journey with the Company, from initial referral through program completion. This role supports patients/members in navigating program options and provides ongoing guidance to ensure a seamless, positive experience. The ideal candidate is compassionate, detail-oriented, and excels in a fast-paced environment. This is a remote position working East Coast hours. Bilingual (Spanish and English) is required. Essential Responsibilities Include: Serve as the primary point of contact for prospective and enrolled patients/members via phone, email, and portal communication. Create a welcoming, empathetic experience by building rapport and providing clear, timely support throughout the patient/member journey. Communicate with patients about services, provider availability, insurance coverage, and next steps. Assist Spanish-speaking patients/members to ensure clear communication. Translate materials from English to Spanish when needed. Support intake and onboarding by collecting and verifying demographic, insurance, and referral information; ensuring all forms, consents, and authorizations are completed accurately. Coordinate insurance eligibility and benefits verification, as needed. Schedule initial and ongoing appointments and coordinate with clinical, nutrition, administrative staff, and referring providers. Provide orientation and onboarding support, including portal access, digital tools, meal profile management, and preparation for initial sessions. Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion. Maintain regular communication throughout the program, assisting with navigation, referrals, scheduling, rescheduling, and troubleshooting service-related concerns. Accurately document all patient/member interactions in the EMR system. Conduct midpoint and post-program satisfaction surveys, identify barriers to engagement, and escalate concerns as appropriate. Participate in team meetings, contribute to process improvements, and comply with HIPAA, confidentiality standards, and company policies. Highly Qualified Candidates Will Possess: Associate or bachelor's degree in healthcare administration or a related field. Minimum of one year of experience in healthcare, medical office, or patient/member services. Background in behavioral health, nutrition, or specialty care preferred. Experience with EMR systems, digital platforms, and care coordination or patient/member navigation. Strong communication, organizational, and problem-solving skills with keen attention to detail. Empathetic, patient-centered, professional, and discreet with sensitive health information. Tech-savvy with the ability to manage multiple priorities in a fast-paced environment. Bilingual (Spanish and English) is required.

You will serve as a guide for clients navigating trip decisions, ensuring they feel supported, informed, and confident. You'll help identify the best destinations, experiences, and logistics while building trust through expert advice and consistent communication. You also assist with documentation, vendor outreach, and travel follow-ups. Qualities: Strong interpersonal skills, active listening, problem-solving, clarity in communication, and the ability to simplify complex information.

The physical location for the candidate selected must be within the contiguous United States in either the Central, Mountain or Pacific time zone. WHO WE ARE! Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to have the biggest impact against this disease. Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It's encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally! What you will be doing in the role of a Helpline Navigator Using a social work model, the Helpline Navigator provides high-quality psychosocial support, education on a variety of breast cancer topics, and information on resources via phone calls/email/chat/text to anyone with questions or concerns about breast cancer, including patients, survivors, and their families. Working within a team of highly trained professionals, the Navigator plays a key role in supporting individuals who need immediate support in a virtual contact center environment. The Navigator assesses needs, proposes options and provides information to meet the assessed needs, provides resource referrals, and coaches individuals on how to use resources to address needs. Working with a diverse population, the Navigator will be challenged with a broad range of issues including financial needs, emotional wellbeing, access to care, medical decision-making, and support for caregivers and family. The Komen Breast Care Helpline operates Monday - Thursday, 9 AM to 7 PM EST and Friday, 9 AM to 6PM EST with services provided in both English and Spanish. These hours may be modified in the future based on capacity and demand. . What you will bring to the table The primary objective of the Helpline Navigator is to support Susan G. Komen in achieving our overall Vision and Mission by: Using a social work model, assess the psychosocial, emotional, and practical needs of those with breast health/cancer concerns to help identify and prioritize needs, plan and coach for next steps. Providing education, psychosocial support, and information about local or other national resources based on need. Ensuring integration of safe, accurate, consistent, evidence-based, culturally responsive breast cancer/health information in delivery of patient services. Providing education, information, coaching and support to patients considering participation in clinical trials, including follow-up contacts. Using client relationship management software including but not limited to Salesforce HealthCloud and RingCentral to manage and document client interventions. Complying with escalation protocol when identifying and handling high-intensity situations in partnership with the Helpline Manager Adhering to the processes, policies, and procedures of the program, including the protection of personal health information. Documenting unmet needs to assist in the identification of gaps in services that can be addressed through the Komen Patient Care Center. Keeping current on breast cancer information and advances, Komen activities, etc. by attending meetings, participating in regularly scheduled training programs, reading publications and announcements, and actively seeking and sharing information with the team. Promoting and demonstrating appropriate person-centered service, with respect for cultural diversity and cultural responsiveness among coworkers and all work-related contacts. Completing all other duties, as assigned. We know you will have and be able to Bachelor's Degree in Health and Human Service disciplines such as Public Health, Nursing, Social Work, Human Services; Experience may be substituted for some of the education experience. Bilingual (English / Spanish) Minimum of 2 years' experience in counseling, oncology social work, case management, or resource navigation ideally in a call-center environment. A clear and distinct speaking voice, accompanied with excellent oral, written interpersonal, communication, and customer service skills - demonstrating cultural awareness and sensitivity. Ability to actively listen, demonstrate empathy, establish rapport and to gather, organize, compile, and present information effectively through a variety of mediums. Computer proficiency in databases, internet, and word processing programs. An openness to feedback and coaching from the Helpline Manager and Director. Ability to interact respectfully and effectively with difficult callers and situations. Ability to consistently learn and demonstrate knowledge of breast cancer and Komen services. Thrive in a fast-paced purpose driven contact center environment. Flexible to work evenings on a variable schedule. Ability to communicate effectively both oral and written; research, develop, present, and promote projects; work independently; prioritize work and meet deadlines; technology expertise. Travel requirements required outside of your home office will be less than 5%, depending on our business needs/department meetings. We would love if you also have Experience in social work or health-related environment. Experience and/or knowledge in breast cancer. Experience and/or knowledge of clinical trials. Experience with Salesforce or other client relationship database(s) a plus. Education: Master of Social Work Degree. So, what's in it for you? Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer: Competitive pay range of $21.54 - $28.21 hourly, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location. Health, dental, vision and a retirement plan with a 6% employer match Unlimited Paid Time Off + Holidays Flexible work arrangement in a fully remote working environment Bi-weekly work from home stipend Parental leave Tuition Reimbursement A culture of learning and development And so much more! Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department. Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences. SORRY NO AGENCIES #LI-REMOTE The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.

Job Title: Remote Patient Navigator Commitment: 16-week cohort Classification: Volunteer The Link Health Patient Health Navigators will assist individuals and families in navigating and enrolling in government assistance programs such as HEAP, Supplemental Nutrition Assistance Program, Lifeline, and other state/federal benefits as a way to address social determinants of health. This role integrates social services, client support, data management, and public assistance knowledge with a focus on health equity. Link Health's Theory of Change: Link Health actively seeks to assist eligible people in the navigation and enrollment in benefit programs that address crucial needs like affordable internet, food access, healthcare support, and housing resources. We use community-centered approaches that leverage data, technology, and partnerships to achieve this. This will reduce barriers & connect underserved populations to the benefits available to them for improved economic stability and health outcomes. Duties/Responsibilities: Commit to 10 hours per month to the following responsibilities: Support patients directly in navigating benefits applications and engage with the community at our partner clinics. Enroll patients into specified programs using Link Health's dashboard. Communicate professionally and appropriately with the leadership team and Senior Patient Navigators. Complete all required compliance documentation. Opportunity to write & publish op/ed, conduct research, and present research at conferences. Required Skills/Abilities: Outgoing personality & an ability to work with people from a variety of backgrounds. Positive, proactive, and personable team player who is goal-oriented. Ability to work independently and as part of a collaborative team. Strong interest in advancing social and economic justice. Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity. Drive to seek what can be improved and offer ways to fix any potential roadblocks. Comfort admitting what you don't know and recognizing that feedback is part of the learning process. Proficiency in Spanish is preferred Proficiency in DaisyChain is preferred Please Note: This is an unpaid volunteer position. Volunteers are not employees of Link Health and do not receive wages or employee benefits. This opportunity is designed for civic and educational engagement and should not be seen as a substitute for paid employment.

About SynapticureAs a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer's, Parkinson's and ALS. About the Role The Care Navigator is a direct support to people affected by neurodegenerative diseases. This person oversees the relationship, enrollment, documentation and care experience of patients through the Synapticure program as well as the development of the Care Coordination team workflows and processes in collaboration with your peers and other leaders. Applicants should be passionate about the power of involving patient voices in their care experiences and outcomes, and should thrive on direct patient support, particularly for vulnerable populations. Our most successful Care Navigators are thoughtful, organized, curious, compassionate, and empathetic. They value the opportunity to positively impact patients' lives and to improve continually. Most of all, they are eager to help shape a program from inception and are comfortable with growth, change, and evolution in service of the neurodegenerative community. Job Duties - What you'll be doing Establishes and manages compassionate relationships with and serves as the primary point of contact for patients with neurodegenerative diseases and their caregivers Adhering to HIPAA guidelines and standards, executes on patient care plans, and provides ongoing patient support in order to coordinate connections to neurology experts, genetic experts, and various referral resources Provides basic health education including information about diagnosis, treatment and care options, and research opportunities. Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality. Develops and adheres to standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness. Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients. Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences. Nurtures and maintains positive and effective relationships with medical and community partners. Maintains working knowledge of research development and other trends and advances in neurodegenerative diagnoses, treatment and care. Speaks expertly internally and externally about the program and company. Requirements - What we look for in you Bachelor's degree in a related field 2+ years experience in direct case or care management in the healthcare setting. Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.) Excellent verbal and written communications, organizational skills, and interpersonal skills to work effectively in a diverse team Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members' care and health Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities Ability to establish cooperative working relationships with patients, teammates, and health care and community service providers We're founded by a patient and caregiver, and we're a remote-first company. This means our values are at the heart of everything we do, and while we're located all across the country, these principles are what tie us together around a common identity: Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients' circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly - with hope. Seek to understand, and stay curious . We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn. Embrace the opportunity. We are energized by the importance of our mission, and bias toward action. Benefits for full-time employees Remote-first design with work from home stipend Competitive compensation with an annual bonus opportunity 401(k) with matching contribution from day 1 Medical, Dental and Vision coverage for you and your family Life insurance and Disability Generous sick leave and paid time off Fast growth company with opportunities to progress in your career Preferred QualificationsExperience with clinical care of patients with neurodegenerative diseases Bilingual, with verbal and written fluency in Spanish to support a diverse population of patients and caregivers Travel Requirements:This position is fully remote, and we provide the necessary technology to work from home. Occasional travel to our headquarters in Chicago, IL and/or other locations may be expected. Salary and Benefits: Position is full time/non-exempt with competitive compensation and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate's level of experience

Curative wants to change the view on what a health plan can be. We created a health plan reinvented for a world that is built around whole-person affordable preventive care featuring more benefits. $0 copays and $0 deductibles when members complete the Baseline Visit within 120 days of enrollment into the Plan. The Population Health Team is responsible for driving improved health outcomes, leveraging a data-first mindset to help our members achieve their optimal health well-being. As a part of Curative's Population Health team, we are seeking an experienced and dynamic Care Navigator who will be assigned member accounts and they are responsible for helping our members navigate healthcare, engage in preventive care, and partner with them towards achieving their health goals Essential Functions: Primarily responsible for conducting, facilitating, and leading a member's initial or renewal Baseline Visit via Zoom virtual meeting Develops relationships with members and educates/assists in the completion of their baseline visit. Listens to/educates/assists members towards their healthcare goals - provides motivation, coaching, facilitating, and education for members Helps members review benefit concerns and connects them with the appropriate internal resources to expedite resolution of concerns and inquiries. Discusses and answers benefit and appeals related questions Performs other duties and responsibilities as assigned Supports special programs within the department Coordinates and completes correspondence according to established workflows Ensure assigned members have a great experience seeking and receiving care Support Curative operations by assisting with care coordination, prior authorizations, claims issues, pharmacy issues and resolution, etc Improve the member experience by anticipating care interventions before serious issues arise Be knowledgeable about our technology products, clinical programs, and policies and be able to communicate them effective Provide feedback and input towards process improvements within the department Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 2+ years of experience in a medical office role/health plan/care navigation/case management At least 1 year of experience working in a clinical setting Exceptional written and verbal communication Analytical mindset Strong ability to use and learn new technology tools Strong interpersonal skills Exceptional attention to detail and organizational skills Willingness to continually self-educate Capable of working independently with minimal supervision and also as part of a team Required Education and Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Preferred Education and Experience: Experience working in a health plan, healthcare provider, hospitality, or custom service Understanding of medical terminology Work Environment: This job operates in a remote environment with the need to have a reliable internet and phone connection Must have a quiet place, secure, with no distractions to perform duties for work from home Must have password protected, stable internet access - stipend will be provided Work location MUST be secure and private to maintain HIPAA compliance for work from home Office equipment will be supplied including: PC, monitor, keyboard, mouse, headset While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work You'll take on challenging work, but you can be located anywhere in the continental U.S. This is a full-time hourly position. There are multiple shifts available: Working hours between 7 a.m. CST through 9 p.m. CST Days are: ■ Monday through Friday ■ Tuesday through Saturday ■ Sunday through Thursday

About This Role Biogen is searching for a dynamic and seasoned Access Navigator to join our US Neuropsychiatry Franchise. This role is pivotal for ensuring patient access to our products and a positive customer experience through education on effective script fulfillment processes. In this remote-based, regional scope position, the NAN is the subject matter expert for reimbursement, prior authorizations, coding, pharmacy distribution models, and patient access issues related to administration of therapy by practices treating postpartum depression (i.e., women's health, perinatal-focused psychiatrists, and PCP offices). Collaborating closely with the Neuropsych Account Managers (NAMs) and other customer-facing teams as necessary and appropriate, the NAN will strategically educate and support appropriate account stakeholders - i.e., healthcare providers and office staff involved in fulfillment processes - on access and reimbursement and script pull through processes, distribution pathways, specific payer policy requirements, and clinical information when appropriate. What You'll Do Engage and work strategically with account decision-makers, relevant HCPs, and support personnel to deliver educational information that facilitates patient access and reimbursement for PPD therapy. Educate stakeholders in key accounts who are involved in the script fulfillment process, with a focus on successful script submission, getting the script to the proper pharmacy, navigating the prior authorization process, and setting fulfillment process expectations with PPD patients. Work closely with the account stakeholders to identify potential opportunities to improve fulfillment processes. Act as the subject matter expert on all aspects of reimbursement, distribution options, and public and private payer policy coverage determination criteria relevant to specific customer's practices. Collaborate closely with Neuropsych Account Managers (NAMs), Trade, Payer, and Patient Services teams on script fulfillment issues (e.g., Specialty Pharmacy, account access and reimbursement management, etc.) to support pull-through and ensure that issues are resolved in a timely manner. Organize and lead virtual as well as in-person access and reimbursement presentations to key account stakeholders, leveraging expert-level acumen on national and local payer payment trends, public and private payer dynamics, and pharmacy benefit reimbursement practices. Serve as the regional reimbursement resource for key customer accounts providing both technical and practical advice to avert or resolve reimbursement issues and support patient access across the journey. Promote a culture of compliance to ensure that all activities are fully compliant with Company policies and procedures, applicable laws, regulations, and industry standards. Who You Are You are a strategic thinker and authority in access and reimbursement, with a demonstrated track record of high performance. You have robust expertise in public and private payer policies, prior authorization policies and procedures, specialty pharmacy distribution models, and access pertaining to controlled substances. You are a collaborative, resourceful, and tenacious individual who thrives in fast-paced environments and approaches challenges with creativity and determination. You have a unique ability to distill complex payer information in a streamlined and digestible manner for your stakeholders. You put the needs of patients and those who care for them above all else and have a passion for serving them. Qualifications BA/BS required, preferably in one of the following areas: Business Administration, Communications, Healthcare Management, and Marketing. The ideal candidate will have 7+ years of access and reimbursement experience, with a successful track record across field reimbursement, clinical education or pharmaceutical account management of products that required significant payer and reimbursement support; specific emphasis on limited distribution network and controlled substances. Comprehensive understanding of all aspects of reimbursement models (coding, coverage, and payment), including complete understanding of Commercial and Medicaid benefit designs and ability to locate applicable coverage policies. Demonstrated advanced level of expertise with e-Prescribing and Prior Authorization processes. Specialty Pharmacy, HUB and/or Patient service model experience, including experience with financial assistance programs. Proactive and resourceful problem-solver with excellent interpersonal skills, exemplary and collaborative work ethic, and an ability to manage multiple and often-evolving strategic priorities. Excellent written and verbal communication and presentation skills, tailored to various levels of internal and external audiences up to and including executive audiences. Remote role with travel required - customer engagement will be virtual as well as in-person (~80% virtual and ~20% in-person) Job Level: Management Additional Information The base compensation range for this role is: $170,000.00-$234,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being ; including, but not limited to: Medical, Dental, Vision, & Life insurances Fitness & Wellness programs including a fitness reimbursement Short- and Long-Term Disability insurance A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) Up to 12 company paid holidays + 3 paid days off for Personal Significance 80 hours of sick time per calendar year Paid Maternity and Parental Leave benefit 401(k) program participation with company matched contributions Employee stock purchase plan Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

We are hiring LPN's with Illinois license to support patients who are enrolled in chronic care management and/or remote patient monitoring programs. This is done in partnership with the patients' care team which may include primary or specialty physician practices or healthcare systems. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. This is a full-time 40-hours-per-week role Monday-Friday. As a Care Navigator, you will be trained in HealthSnap's remote patient monitoring platform and will be responsible for communicating with enrolled patients in conjunction with the patients' care team. Care Navigators typically have an assigned group of patients for which the Care Navigator is responsible for assisting throughout the month. Care Navigators also assist with other patients or patient tasks as assigned. Above all else, you will play an essential role in establishing a relationship with assigned patients that allows you to empower them to manage their chronic illnesses and improve their health. ** Illinois Nursing License Required ** ** Additional Compact Nursing License Preferred ** Key Responsibilities: Patient Support: Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions. Education and Empowerment: Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. Assist patients to set and reach goals in line with their provider-approved care plans. Documentation: Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol. Problem Solving: Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes. Communication: Provide clear, compassionate, and effective communication to patients. Follow approved workflows regarding communicating patient needs to their providers. Continuous Improvement: Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience. Evaluation and Responding: Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows. Qualifications: Education: A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN) Additional state licenses may be required and will be reimbursed by HealthSnap Experience: 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring Skills: Strong communication and interpersonal skills Excellent organizational and time management abilities Proficiency in using electronic health records (EHR) and care management software Ability to work independently and as part of a team Empathy and a patient-centered approach to care Technical Requirements: Reliable internet connection and HIPAA-compliant work area and proficiency with virtual communication tools (e.g., Zoom, Slack) Benefits: Competitive salary and benefits package Opportunity for professional growth and development Collaborative and inclusive work environment Meaningful work that makes a positive impact on healthcare accessibility and outcomes We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!

←Back to all jobs at Legal Services of North Florida Court Navigator Legal Services of North Florida has an opening for a full-time (35 hours/week) Court Navigator. Come work with great people who do hard work to better the lives of low-income and vulnerable individuals in our communities. Work for a non-profit law firm, with 140+ employees in eight offices across North Florida, that seeks legal justice while understanding the value of work-life balance. Our work is supported by grant funding and allows us to handle about 9,000 civil legal cases in a year for low income and marginalized people and families. Court Navigators play a vital role in helping individuals who are representing themselves in court. They are trained non-attorneys who guide unrepresented litigants through the court process by offering procedural support, helping them prepare and organize documents, and ensuring they understand what to expect before, during, and after their court appearances. This position involves extensive client interaction and provides a unique opportunity to make a meaningful impact in the lives of people navigating complex legal systems on their own. Additional responsibilities include helping clients find and complete court forms, explaining courtroom roles and processes, directing individuals to appropriate court services such as interpreters, and assisting with referrals to community resources. Navigators do not provide legal advice or represent clients in court. Ideal candidates are strong communicators who are comfortable working in a fast-paced environment with individuals from diverse backgrounds. Ability to work independently and in a team environment is desired. Customer service, community outreach, or court experience is a plus. The role requires professionalism, attention to detail, and a genuine commitment to helping others through challenging circumstances. We especially encourage applicants with lived experience navigating the court system, as this perspective can help build trust and connection with the individuals we serve. However, such experience is not required to apply. Salary is negotiable, depending on experience. Applicants meeting the minimum qualifications can expect an entry level annual salary of $34,000 plus benefits. Comprehensive fringe benefits package includes: A four day (35 hour) work week Paid time off includes: holidays, sick leave, and personal leave (which after two years, increases to four weeks per year) 100% fully paid health insurance for employee & dependent children after 60 days of employment Employer paid life insurance policy of $25,000 Employer contributes 6% to retirement/ 401K plan, after one year of full-time service Additional voluntary options of dental, vision, term life, disability, and other insurance coverages are also available. Flexible Work Plans including remote work options available after 6 months of employment Salary paid monthly by direct deposit Minimum qualifications include one of the following: A two-year or four-year degree in a relevant field such as human services, public administration, criminal justice, or legal studies OR Completion of a paralegal or legal assistant program OR Equivalent work experience involving community support, client advocacy, or assistance in a legal, court, or related professional setting may be substituted for the educational requirement on a year-for-year basis Applicants must complete Legal Services of North Florida online employment application and submit a resume to be considered for this position. To learn more about Legal Services of North Florida: ********************* ****************************** ***************************************************** ************************************** This company is an equal opportunity employer and does not discriminate because of race, color, religion, sex, age, marital status, disability, veteran status, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other protected category. Please visit our careers page to see more job opportunities.

Healthcare Financial Navigator Call Center/Customer Service Agent (Must live in FL, GA, NC, OH, TN, TX, or VA), Work from Home Who We Are iTX Companies (IntelliHARTx, LLC) is a Healthcare Receivables Management service provider. In addition to our offices located in Findlay, Ohio and Kingsport, Tennessee, we also have remote team members in numerous states and are proud to work with several hospital systems across the country. Our Healthcare Financial Navigators (customer service agents) speak to patients over the phone to help them resolve their outstanding healthcare balances by making payments in full, setting up payment plans, answering questions about the balances, and reporting issues back to the hospitals. Our goal is to educate patients about their balances and facilitate a resolution that works for them. We have a unique, yet simple, concept that achieves great results: being kind, friendly, and knowledgeable goes a long way! Our training is designed to ensure our Healthcare Financial Navigators are performing at a high level of customer service in a team-based environment to achieve rewarding outcomes. As a result, iTX Companies was recognized in 2023 by Inc. 5000 as one of the most successful and fastest growing Healthcare Receivables Management Organizations in the country. Why Work for iTX Companies Competitive Pay Based on Experience Full-Time 40 hours/week: Monday through Friday work schedule with no late nights or weekends! Performance Bonus Programs PTO and Sick Time: PTO hours given in a lump sum at 90 days with yearly increases based on tenure. Perfect Attendance Award Program: Earn extra PTO for each month of perfect attendance after 90 days. Individual Coverage Healthcare Reimbursement Arrangement (ICHRA): This program gives employees the option to choose their own individual qualified health insurance plan. After they pay the monthly premium, they can qualify for a reimbursement to cover a portion of the premium payment. 401k Plan Company-Sponsored Life Insurance: A life insurance plan is available after 90 days with supplemental buy-up options. What You'll Do In your home office, you will facilitate both inbound and outbound calls to speak with patients about their outstanding healthcare balances. Assist patients by answering questions, explaining date of service details, providing education about insurance, and setting up payments and payment plans that work for them. Work an 8-hour shift from either 8:00am-5:00pm EST or 9:00am-6:00pm EST, Monday-Friday, based on client assignment. A full shift includes a daily unpaid meal break and two 15-minute paid breaks. *Some overtime may be required depending on client assignment and business needs. Use the innovative technology of Balto™ to follow carefully curated scripts that help guide you through patient calls. Work closely with a team of great coworkers via video for the duration of your shift and replicate an in-office environment using Collaboration Room™. What We'll Love About You High school diploma or equivalent education. Minimum 2 years of experience in medical billing or a call center environment; medical contact center experience preferred. General knowledge and understanding of health insurance processing and healthcare business terminology. High emotional intelligence with the ability to answer questions, provide education, and help patients to resolve their balances in an empathetic, respectful manner. General computer proficiency with good typing skills, accuracy, and the ability to multitask with multiple computer systems while talking on the phone. Positive, get the job done attitude and passion to help patients resolve their balances. Remote Work Technical Requirements Minimum Internet Bandwidth Requirements - Minimum requirements assume that the entire bandwidth will be available and used for the employee working from home. If other users are using the bandwidth, it is the employee's responsibility to ensure these minimum requirements are met for their work use. Internet Speed Requirements: 50 Mbps download speed and 10 Mbps upload speed. Please use ******************************* test your internet speed. Round Trip Time (RTT) Requirement: 100ms or less to “AWS Workspaces US East (N. Virginia)”. Please use ************************************************** test your RTT. Hardline Connection: Employees who are issued a Desktop computer must be able to hardline into their home router as Wi-Fi connections are not enabled for desktop users. Employees must use the router or modem-router combination provided by their Internet Service Provider. The use of any third-party or personal routers is prohibited. The Internet Service Provider (ISP) must be through Cable/Coax or Fiber connections. Satellite or wireless via cell phone providers (I.e. Starlink, HughesNet, or T-Mobile) are not permitted. The use of any personal or third-party Virtual Private Network (VPN) software or hardware is not allowed while working. Multi-Factor Authentication: Employees must be willing to install necessary applications on your smartphone for multi-factor authentication, including the Microsoft Authenticator App, Imprivata ID App and any others required based on client access needs. Remote Work Physical Space Requirements Employees may only work at a primary home residence listed with Human Resources. Employees working remotely are required to maintain a quiet, secure workspace that is free from distractions. Only the employee should be in their workspace during work hours. This means restricting access to children, family members, and pets. Additionally, others within the household should not be able to hear conversations going on between the employee and clients or patients. No PHI or HIPAA data may be printed or written down in home locations. Employees must utilize electronic resources and systems to contain PHI and HIPAA data for security and compliance purposes. Company-provided computers and equipment may not be used by anyone other than the employee and will need to be secured in a way where others do not have access to the equipment, preferably in a locked office. Equipment Deposit Requirements To maintain a secure and compliant work environment, all employees of iTX Companies are required to use only company-issued equipment. Each employee receives a complete desktop setup prior to their first day, which includes: Desktop computer, two monitors, webcam, mouse and keyboard, network cable, surge protector and headset. This ensures employees are prepared to work with the proper tools from day one. All issued equipment is covered by a fully refundable equipment deposit. The deposit is collected through 20 bi-weekly payroll deductions of $50 each. It is refunded after 24 months of employment or upon the return of all equipment in good condition. Video, Audio and Computer Screen Monitoring and Recording Requirements As a condition of employment, it is required that all employees follow guidelines for video, audio and computer screen monitoring/recording for the duration of their shifts. We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients' lives, then apply today with iTX Companies! ****************************

This position provides non-clinical, evidence-based peer support services and serves as a member and family advocate. The FSN brings their life experiences and skills to deliver assistance to the family as they explore the goals they would like to achieve and offers interventions to the family to increase engagement and empowerment within a variety of service delivery systems. Provides peer support to family/caregivers of children with mental health and substance use conditions identified as requiring intensive wellness support and recovery-oriented interventions. Guides families in creating Wellness Recovery Action Plans (WRAP ) for themselves and their family to recognize strengths and identify wellness self-management and crisis prevention strategies. Utilizes the 8 dimensions of wellness to help parents/caregivers identify their social determinants of health needs, determine their whole health goals and objectives in order to address their own challenges and those of their child. Guides and empowers family members to understand and participate in all decisions related to the treatment process, the support plan, service choices, and transitions in care. Coaches and role-models regarding a parent's perspective and lessons learned from life experience. Facilitates support and education to families who have questions, concerns or specific needs related to mental health or substance use and their relationship to Magellan and child serving agencies. Strategically shares their lived experience to inspire hope, empowerment, and positive action. Performs ongoing interventions to engage families and members in traditional and nontraditional health services and supports, as well as community and social support networks including community-based peer, parent, and family support services. Facilitates a team approach to member care including with the Magellan care coordination team. Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes. Acts as an advocate for family and member`s needs by identifying and addressing gaps in services and supports. Educates providers, supporting staff, members, and families on resiliency and recovery-oriented principles, practices, strategies, and tools. Documents all interactions according to company standards. Maintains professional responsibility to maximize supervision, respond appropriately to personal stressors that impact ability to perform job duties, and recognize crisis situations or risks to the member's safety and respond appropriately. Travels to meet families within the community. Other duties as assigned. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities 2+ years' experience working as a family peer specialist. Peer Specialist certification as required by the state. CFPS/National Peer Support Credential required within one year of hire. Must be or have been a parent or caregiver of a child who is or who has in the past received services from a child-serving agency for mental health related issues. Applicants must be able to draw from their own personal experience of parenting or caregiving for a child or youth with significant mental health or substance use challenges; negotiating services and supports for their child and family; be familiar with key resources for children, youth and families in the community; be able to transcend personal events to provide unconditional support and assistance to families. Positive attitude that communicates hope and a recovery and resiliency orientation; approachable and empathetic; strong people skills. Must have a vehicle in good, working condition with the ability to travel within the community regularly. Working knowledge of Microsoft Office Product Suite. Ability to make decisions that require significant analysis of solutions, and quick, original, and independent thinking. Ability to determine appropriate courses of action in complex situations that may not be addressed by existing policies or protocols. Knowledge of local mental health, substance use, and community systems; wellness strategies, resiliency and recovery principles, practices, and tools, such as system of care, Wellness Recovery Action Plans (WRAP), wraparound process, and community-based peer, family and parent support organizations and services. Strong interpersonal and organizational skills and effective verbal and written communication skills. Ability to represent strengths and needs of families and members in clinical settings. Ability to summarize and document findings and maintain complete and accurate records. Must be able to work effectively, independently and in a team, and prioritize in a fast-paced environment to meet the demands of the organization. General Job Information Title Family Support Navigator Grade 19 Work Experience - Required Lived experience as parent/caregiver of a child with mental health challenges, Peer Specialist Work Experience - Preferred Education - Required Education - Preferred Associate License and Certifications - Required CPRS/CPS/CPSS/CRPS/PRSS, Peer Specialist, State Requirements - Care MgmtCare Mgmt, DL - Driver License, Valid In State - OtherOther License and Certifications - Preferred NCPS - National Certified Peer Specialist - Care MgmtCare Mgmt Salary Range Salary Minimum: $37,725 Salary Maximum: $56,595 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.