Navy Federal Credit Union jobs in Pensacola, FL

Enterprise Supply Operations & Logistics exists to provide comprehensive solutions for resources and support to Navy Federal branches and campuses worldwide. Our services fulfill a range of needs from simple to complex and involve the coordination of various people, consumables, assets, and transportation. As an employee-powered team, we drive forward a service strategy involving warehousing & distribution, shipping & receiving, document storage & disposal, physical property & assets control, and branch & campus support services. We are always looking for member-driven insights to ensure the success of the team members we support. Navy Federal Membership is growing rapidly, and the field of supply chain logistics is continuously evolving. We keep members and team members at the forefront of everything we do, taking advantage of data insights and industry best practices to stay agile and continuously improve processes to ensure an optimal experience. The Summer Associate opportunity will involve a journey of exploration through the facets of Supply Operations & Logistics. This journey will begin with a robust orientation of the operations followed by a soft integration into various processes where knowledge and understanding of fundamental processes can be established. Building from the knowledge gained, the Summer Associate will begin to partner with relevant POCs to explore opportunities to collect, refine, and leverage data for meaningful interpretation and analysis. Ideally, the culmination of these efforts will result in Power BI dashboards providing valuable insights into operations and KPIs. Time permitting, the Summer Associate may also be tasked with a review of current SOPs to determine gaps and opportunities for refinement, which may include creating SOPs. These SOPs would need to be aligned in formatting and approach and uploaded into a secure OneDrive space for department access. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. An understanding of supply chain logistics Quick and agile learner A high level of service orientation and integrity Experience with research, analysis, and data manipulation Experience using MS Office with heavy emphasis on Excel, OneDrive, and PowerBI Good communication and presentation skills Ability to work independently and think outside of the box Strong strategic, critical, and analytical thinking skills Ability to work in an air-conditioned warehouse setting with occasional exposure to noise, dirt, and outdoor elements. Active driver's license and ability to drive a golf cart safely between campus locations. Understand and assess operations to determine opportunities for data insights. Source, organize, and consolidate data for operational reporting. Partner with team members to perform in-depth studies on SOP's, research industry best practices, and appropriately refine and align written SOP's. Analyze logistics related data in conjunction with operational goals to create reports and dashboards on KPI's. Create file repositories into shared drives. Present proposals and findings to leadership on a regular basis. Participate in the day-to-day strategy, analysis, and operations of the team.

The Developer will oversee the design, development, testing, and deployment of Digital Payments products and features working in collaboration with architecture, platform, product, operations, and business teams to accelerate the delivery of innovative money movement solutions and capabilities aligned with member-centric business initiatives and corporate strategies. This role ensures adherence to SDLC, operational, architectural, and security standards, and provides technical guidance to both leadership and less-experienced team members. The Developer specializes in delivering cloud-based compute services and applications, requires extensive knowledge of integration technologies, and works independently on complex projects. Familiarity with Navy Federal's core banking platform, payment products, cloud, and platform strategy is preferred. Responsibilities Collaborate with Technical Product Owner / Manager, Project Manager, and Scrum Master to lead the planning and delivery of products and features Collaborate with architects, engineers, and developers to analyze, define, and document the technical design for logical processes, workflows, system integrations, data, system environment, internal / external controls Perform analysis of technical challenges and advise team on mitigation and corrective action Maintain the product backlog including business and technical requirements in collaboration with developers, architects, Scrum Master, and business product owner Drive definition of technical enablers and non-functional requirements Perform peer design and code reviews; provide guidance on standards and best practices Develop implementation plans, coordinate with dependent teams, and drive the release and change management processes Manage the Continuous Integration & Delivery pipeline and toolchain Troubleshoot build / deployment, system, and application issues Oversee resolution of system and application defects Maintain and monitor systems, applications, services post-implementation Develop and maintain product documentation Develop in-depth domain knowledge of products, platforms, and technologies Conduct research and analysis on new and emerging technologies and share with the team Provide guidance and mentorship for less experienced team members Build and maintain relationships with leadership, team members, and key internal / external stakeholders including vendors Perform other duties as assigned Qualifications Bachelor's degree in information technology, Computer Science, or a related degree, or an equivalent combination of training, education, and experience Significant experience in one or more of the following disciplines: systems engineering, software engineering, technology management Significant experience with object-oriented programming languages with specific emphasis on Java / J2EE Significant experience developing web services using spring boot and other, microservices, APIs using REST and SOAP architecture patterns. Significant experience in Event driven Architecture using Kafka, Confluence , Apache Flink and Event Streaming. Significant experience developing and deploying applications to private, public, and hybrid cloud infrastructure (e.g., Azure) Advanced experience with enterprise cloud data platforms (e.g., Azure SQL, Azure Cosmos, Azure Data Lake) Advanced experience and knowledge of Continuous Integration & Delivery practices and tools. Strong experience in database skills. Advanced knowledge and experience of software development practices including defining, developing, testing, and implementing system requirements; designing, coding, debugging applications deployed to on-prem and cloud platform environments Advanced knowledge of engineering principles, practices, theories, and methods to identify and solve complex problems and perform sophisticated analyses Advanced knowledge and understanding of the end-to-end IT process, including architecture, design & engineering, implementation, and operations Significant experience in developing scripts or applications to automate system/application deployment, configuration, or management Advanced experience with Agile software development practices Advanced knowledge of the product management lifecycle Advanced skill troubleshooting and resolving technical problems Advanced skill in systems analysis, workflow, and procedural analysis Advanced skill applying innovative approaches to solve technical design issues Advanced skill influencing and guiding strategic thinking Advanced skill resolving conflicting requests and meeting changing requirements Advanced skill designing and deploying new, upgraded and/or existing systems Advanced skill analyzing and organizing problems or work processes for technical solutions Advanced problem solving, collaboration, critical thinking, team building, and presentation skills Advanced skill applying innovative approaches to solve technical design issues Expert verbal and written communication skills Expert organizational, planning and time management skills Advanced database and presentation software skills Advanced research, analytical, and problem-solving skills Experience working with all levels of staff, management, stakeholders, vendors Significant experience leading, guiding, and mentoring others Self-motivated and proactive, able to learn quickly and apply new concepts, tools, and applications Demonstrated ability to solve complex system/integration problems through innovative solutions Desired Qualifications Advanced knowledge of financial/banking industry standards, open banking standards, regulations, and practices Advanced knowledge of Navy Federal products, services, programs, policies, and procedures Advanced knowledge and experience implementing and/or supporting payment processing systems (e.g., Real-Time Payments, FedNow, International Payments, Zelle, ACH, Wires). Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support credit risk decision-making. Understand business needs and identify opportunities for new products, services, and process optimization to meet business objectives using cutting-edge data science. Conduct complex work under minimal supervision and with wide latitude for independent judgment. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively. •4+ years of working experience with requisite competencies •Complete knowledge and full understanding of specialization •Statistics, machine learning , data mining, data auditing, aggregation, reconciliation, and visualization •Programming, data modeling, simulation, and advanced mathematics •SQL, R, Python, Hadoop, SAS, SPSS, Scala, AWS •Tableau, Power BI, or related data visualization tools •Model lifecycle execution •Technical writing •Data storytelling and technical presentation skills •Research Skills •Interpersonal Skills •Advanced knowledge of procedures, instructions and validation techniques •Model Development •Communication •Critical Thinking •Collaborate and Build Relationships •Initiative with sound judgement •Technical (Big Data Analysis, Coding, Project Management, Technical Writing, etc.) •Independent Judgment •Problem Solving (Identifies the constraints and risks) •Bachelor's Degree in Data Science, Statistics, Mathematics, Computers Science, Engineering, or degrees in similar quantitative fields Desired Qualifications •Master's/PhD Degree in Data Science, Statistics, Mathematics, Computers Science, or Engineering Hours: Monday - Friday, 8:00AM - 4:30PM Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 •Develop, maintain, and manage advanced reporting, dashboards, data models and analytical results •Retrieve, analyze and validate data and interpret results •Lead projects to understand requirements and propose key analytical solutions to drive effective decision-making and influence business objectives •Develop and code complex software programs, algorithms, and automated processes •Use evaluation, judgment, and interpretation to select right course of action •Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors •Produce innovative solutions driven by exploratory data analysis from complex and high-dimensional datasets •Transform data into charts, tables, or format that aids effective decision making •Utilize effective written and verbal communication to document analyses and present findings analyses to a diverse audience of stakeholders •Develop and maintain strong working relationships with team members, subject matter experts, and leaders •Lead moderate to large projects and initiatives •Model best practices and ethical AI •Works with senior management on complex issues •Assist with the development and enhancement practices, procedures, and instructions •Serve as technical resource for other team members •Mentor lower levels

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget. Responsibilities Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training Manage program budgets including risk and impact of changes to program plans Identify and minimizes risks or constraints that would impact program deliverables Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives Maintain/archive program documentation Ensure program deliverables are met in accordance with expectations Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions Manage multiple, large, and highly complex programs Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization Ensure effective initiative management of programs from inception through implementation Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures Participate in developing, modifying and executing department policies, standards, and processes Provides guidance on issues having department and/or organization-wide impact Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities Solves highly technical and complex problems Perform other duties as assigned Qualifications Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment Extensive experience in collaborating across organizational boundaries and building partnerships across various functions Significant experience in leading, training, guiding and mentoring others Extensive experience in working with leadership and management in diverse and complex operational environments Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Expert planning, organizational and problem-solving skills Expert skill identifying and analyzing business requirements and recommending solutions Expert innovative thinking skills to solve problems and facilitate the decision-making process Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience Desired Qualification(s) Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives Knowledge of systems and software used at Navy Federal Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience Project Management Professional (PMP), or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

As an Oracle Cloud Fusion Financials Engineer, the candidate would understand the business requirements, abstract the requirements, and design a configurable, extensible, scalable, performant, robust solution for Oracle Fusion Financials. The person will be responsible for providing technical solutions to implement Oracle Cloud Fusion Financials, ensuring the designed solutions are workable by coding or piloting in key modules, and being agile and innovative to solve business problems. Individuals in this role will work on multiple highly complex projects and require technical knowledge of Oracle cloud architecture approach and have experience of Oracle cloud technology stack. In this role, the candidate will be expected to work on multiple projects and be able to collaborate in multiple engagements across the product teams. Positions in this function would be responsible for delivering professional level technical work in support of the development of applications, tools, platforms, and services. The person would need to operate within established methodologies, procedures, and guidelines and apply knowledge of principles and techniques to solve technical problems. Work is self-directed and not prescribed. Work involves understanding the customer's business challenges and producing solutions to solve the problem with enhanced features and process flows while including advanced technology components and working with system implementors and vendors. The person would also engage with various stakeholders to research and provide evidence related to IT audit questions and observation raised by Finance Internal Control Over Financial Reporting (ICFR) Team, Technology Risk Team, Internal Audit, and External Audit Teams. This position also requires independently working with various cross-functional team members to design and develop solutions and provide IT support for critical processes including supporting the IT month-end, quarter-end, and year-end tasks including the generation of vendor 1099 files and reports. The candidate must be experienced in various architecture patterns, have participated in the full Software Development Life Cycle (requirements, Design, Development, Deployment, and Support) and Agile SAFe methodologies, Be Able to Communicate Solution Requirements and Architecture with Technical and Non-technical Stakeholders. This role also requires outstanding communications skills. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities Be part of a team that works with the development and integration of Oracle Cloud Fusion Financials with respect to application/enterprise capabilities and software for multiple on-going projects, collaborating closely with enterprise and solution architects, aligning to most current strategies. Responsible for systems analysis, design, development, integration, enhancement, and deployment as well as application support for various applications Manage the deployment of new modules, upgrades, and fixes Develop new reports using Oracle Cloud Reporting applications Define, develop, or modify software application modules or enterprise-wide software systems using disciplined development processes Implement integration plans and interface with testing teams to incorporate plans into the integration testing process Research, evaluate, recommend, and implement information technology that aligns with business needs and meets objectives Use holistic knowledge of all products in the information technology ecosystem to plan how new systems will be built and integrated Install, maintain, and perform configuration of infrastructure applications Review solutions to ensure alignment with customer objectives, organization guidelines/benchmarks and industry best practices Provide technical direction and leadership routinely to other engineers; serve as a coach and mentor Identify potential problems in design, quality, or operation and initiate corrective action Identify opportunities to effectively mitigate risk and improve performance and functionality Independently research and provide evidence related to IT audit questions and observations raised by Finance Internal Control Over Financial Reporting (ICFR) Team, Technology Risk Team, Internal Audit, and External Audit Teams. Provide IT support for critical processes including the month-end, quarter-end, and year-end tasks including the generation of year-end vendor 1099 files and reports. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training, and experience Advanced experience with Oracle Applications particularly Oracle Cloud Fusion Financials (General Ledger, Accounts Payable, Expense Management, Fixed Asset, Project Costing, and Cash Management) and Oracle Integration Cloud, and Cloud Infrastructure/Solutions Advanced experience in developing, modifying, and deploying BI Publisher Reports and OTBI (Oracle Transactional Business Intelligence) reports Advanced experience in Java, J2EE, and ADF based systems development Experience with integration development using Oracle Middleware solutions such SOA suite/ Fusion Middleware Experience with Oracle Cloud Data Conversion Knowledge in cloud migration and engineering cloud centric environments Experience in SQL (Oracle or MS SQL) Experience with Agile software development practices including SAFe, Scrum, JIRA, Peer Review, Git and CI/CD The position will require technical development skills and have thorough understanding of the development lifecycle, including software design, development, testing, and support of web applications Knowledge of discipline engineering principles, practices, and theories, and methods to identify and solve the highest complex problems and perform sophisticated analyses Knowledge and understanding of the end-to-end IT process, including architecture, design & engineering, implementation, and operations Troubleshooting skills and ability to identify root causes of issues and provide solutions Self-motivated and proactive, able to learn quickly and apply new concepts, tools and applications Demonstrated ability to solve complex system/integration problems through innovative solutions Advanced problem solving, collaboration, critical thinking, team building, and presentation skills Advanced skill applying innovative approaches to solve technical design issues Expert verbal, interpersonal and written communication skills Desired Qualifications Master's degree in Computer Science, Information Technology, or related field Some experience with private, public and hybrid cloud infrastructure (e.g., Azure, AWS, Google Cloud, etc.) Knowledge and/or understanding of Finance or Accounting Knowledge of banking/financial industry trends, products, and services Knowledge of Navy Federal products, services, programs, policies, and procedures Technical certifications for Oracle Cloud Applications and Oracle Cloud Infrastructure Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

To contribute to the planning and execution of complex IT, information security, pre-implementation, and integrated engagements. May act as an Auditor-In-Charge on engagements and will participate in Internal Audit initiatives. Play a role in promoting partnership, trust, and accountability within our organization and building deeper relationships with our audit stakeholders. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities Contribute toward the planning and execution of IT and/or integrated audits in accordance with Navy Federal and industry audit standards Perform pre-implementation reviews of new technology Analyze and assess Navy Federal's technological infrastructure to ensure processes and systems run accurately and efficiently, while remaining secure and meeting compliance regulations Plan and execute audits of the organization's IT systems in place to provide for confidentiality, availability and integrity of system and processes Develop risk-based audit objectives, scopes, and test plans to ensure NFCU's IT systems and infrastructure are compliant with regulation, requirements, policies, and standards. Occasionally act as Auditor-In-Charge on IT/integrated audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding Navy Federal practices and industry standards Coordinate with points of contact and first/second lines of defense to conduct preliminary research, lead process walkthroughs, document process narratives and workflows, identify key risks and controls, and obtain audit evidence for testing Identify opportunities to leverage data analytics and technology to drive deeper risk coverage and insights to business partners Work across multiple audits concurrently. Apply critical thinking skills by seeking to understand and execute assigned control testing and document results according to professional and internal standards Independently review and analyze audit evidence and results of testing to determine design and operating effectiveness of controls Identify and quantify issues and provide risk-based recommendations to implement and enhance internal controls to management in a timely manner Prepare audit workpapers to document relevant information obtained, analyzed, and evaluated that support audit observations/issues and conclusions Work collaboratively with other departments and stakeholders to provide insights and recommendations for improvement Partner with business areas to ensure adequate remediation plans are developed and implemented Contribute toward the development of high-quality, well-written, and timely audit reports for senior management, the President/CEO, and the Supervisory Committee When asked to operate as an Auditor-In-Charge, review work papers prepared by internal auditors assigned to audits and provide coaching and mentoring Manage audit timelines to ensure the timely reporting of identified risks and issues; report delays and issues in overall audit to management and lead resolution of audit project issues Participate in Internal Audit strategic initiatives and act as a champion of change and continuous improvement Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines Actively monitor and stay current with evolving industry trends, technology, and emerging risks that may impact the company Perform other duties as assigned Qualifications Minimum three years of experience in IT audit, with strong knowledge of IT control concepts and practices and risk-based auditing techniques Advanced knowledge of IT Risk, General Controls, Information Security Frameworks and best practices Advanced knowledge of technology and financial systems risk assessments and documentation Experience leading IT/integrated audits and/or overseeing other audit staff in the execution of audit work Advanced interpersonal and communication skills, including experience working with all levels of staff, management, stakeholders, and vendors Significant experience in presenting findings, conclusions, alternatives, and information clearly and concisely Advanced skill in managing multiple priorities independently and operate well in a team environment to achieve goals Advanced skill in collaborating across organizational boundaries and building partnerships across various functions Advanced skill to influence, negotiate & persuade to reach agreeable exchange & positive outcomes Advanced organizational, planning and time management skills Advanced word processing and spreadsheet software skills Advanced critical thinking, analytical, and problem-solving skills Bachelor's degree or the equivalent combination of experience, education, and training Desired Qualifications IT Certifications - CompTIA A+, Network+, Security +, CISA, CRISC, CISSP or GIAC Security Essentials (GSEC) Master's degree in Computer Science, Information Technology, or related field Experience with credit union financials and/or regulations Working Knowledge of NFCU products, services, programs, policies, and procedures Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in managing multiple priorities independently and/or in a team environment to achieve goals Effective skill in producing desired results and achieving goals and objectives Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing basic mathematical calculations and working accurately with numbers Effective active listening skills to accurately respond to inquiries and account requests Effective skill exercising initiative and using good judgment to make sound decisions Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective verbal and written communication skills Effective skill interacting tactfully and effectively in difficult situations Effective organizational, planning and time management skills Effective skill in resolving member/customer problems Desired Qualifications Experience in the mortgage lending industry Experience in high volume call center situations Working knowledge of accounting, credit and/or lending principles and techniques Working knowledge of NFCU Contact Center procedures, policies and practices Familiarity with savings and checking products, accounts and services Familiarity with applicable NCUA and federal regulations governing consumer lending, credit cards, mortgage and equity loans, and/or savings and checking accounts Familiarity with NFCU mortgage products, services, programs, policies and procedures Experience in a sales, cross selling or up-selling environment Hours: Multiple shifts available starting at 12:00PM CST and later Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 Provide mortgage information to members regarding products, services, policies and rates Basic/Routine Respond to inquiries about mortgage applications, processing status, problems and concerns Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc. Implement and update automatic member payment options for mortgage and equity loans Provide member service via phone or other media as available (e.g. email, chat, etc.) Moderately complex/Varied Protect and verify identity of caller; review account information for alerts and account irregularities Take action and respond to situations/patterns of activity indicating potential fraud or abuse Understand and comply with federal and other regulations relating to financial products and services Analyze, research and resolve problems and discrepancies related to member accounts/loans Moderately complex/Varied Counsel current prospective members about Navy Federal's products and services Under supervision Execute first call resolution; may require research, follow-up, return calls Identify opportunities to cross service products and increase product penetration Perform account transactions Moderately complex/Varied Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval) Effectively perform all duties required for MSRs - CCO Moderately complex/Varied Perform other duties as assigned

The Mainframe Systems Programming Manager II is a senior technical leadership role with strategic responsibility for shaping and sustaining NFCU's enterprise-class mainframe environment. This position leads a team of highly skilled mainframe systems programmers and serves as the architectural authority for IBM z/OS and related infrastructure technologies. This is a high-impact role requiring exceptional technical depth, architectural foresight, and leadership capability. As a key leader in NFCU's technology organization, this role ensures stability, security, and ongoing modernization of the mainframe platform that supports the institution's core banking applications. The successful candidate will possess advanced Mainframe and z/OS architectural expertise, enabling them to define and enforce standards for process design, configuration management, and risk mitigation across the platform. Additionally, the candidate must demonstrate proven ability to manage and develop a team of technical engineers supporting mission-critical platforms with 24/7/365 service levels, fostering a culture of accountability, collaboration, and continuous improvement. Talent Quest This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities Management Responsibilities Collaborate with senior IT leaders, business strategists, specialized technicians, vendors, auditors, and risk consultants to align technology initiatives with organizational objectives. Influence technology vendors to prioritize NFCU's requirements for enhancements and fixes. Develop and manage the mainframe budget, including NFCU's annual budgeting process. Maintain vendor software support contracts and oversee renewal processes. Solve complex problems with significant impact on strategic IT priorities and measurable business outcomes. Serve as a credible expert advisor to peers and internal/external partners, act as a trusted advisor to leadership. Foster skills development through coaching and mentoring of both experienced and junior mainframe engineers. Partner with IBM and other vendors to evaluate emerging technologies and negotiate support agreements. Lead staff in defining project scope, plans, deliverables, cost projections, and implementation timelines. Contribute to strategic and tactical business initiatives in collaboration with technical managers and subject matter experts across network, security, and operations domains. Drives staffing decisions, including interviewing and evaluating candidates for mainframe engineering roles. Implements leadership development and succession planning, reskilling/upskilling team members for future growth. Technical Leadership Responsibilities Lead the mainframe systems programming team, providing subject matter expertise and guidance in: Configuration, maintenance, and lifecycle management of z/OS, subsystems, and mainframe hardware. Design and implementation of replication solutions to ensure disaster recovery compliance with RTO/RPO objectives. Installation, administration, and support of third-party mainframe software products. Diagnosis and resolution of complex hardware and software issues to maintain system stability and performance. Define and enforce architectural standards for the mainframe platform, ensuring alignment with NFCU security and enterprise architecture policies. Implement and maintain processes for configuration management and drift control. Oversee patching and vulnerability remediation to maintain a secure and compliant environment. Ensure robust privileged access management practices to safeguard sensitive system resources. Collaborate with operations and delivery teams to integrate new functionality without compromising performance or stability. Drive modernization initiatives to optimize performance, scalability, and supportability. Maintain comprehensive documentation of mainframe technical standards and procedures. Develop long-term strategies for mainframe infrastructure, including capacity planning and technology refresh cycles. Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, or equivalent experience. Minimum 10 years of experience in mainframe engineering or related mission-critical technologies, including at least 5 years in technical/engineering management. In-depth knowledge of IBM mainframe industry trends, best practices, & 3 rd party z/OS middleware products. Advanced understanding of z/OS configuration and security standards. Proven experience leading and coaching technical managers and engineering staff, including managing distributed teams across multiple locations and time zones. Strong ability to collaborate and communicate effectively with all levels of staff, management, stakeholders, and vendors. Advanced relationship-building, influencing, negotiation, and facilitation skills. Expert-level knowledge of IBM Mainframe, z/OS, and associated hardware/software technologies, including: z/OS, CICS, DB2, MQ, JES2, DFSMS & HSM, RACF GDPS (Metro Mirror & Global Mirror), HyperSwap, HCD Parallel Sysplex, SMP/E, HLASM, USS, OMVS, REXX, & ISPF Capacity planning, WLM, SCRT analysis, & Flexible Capacity SMF analysis and reporting, SMS/disk and tape management Storage hardware & peripherals (DASD subsystems, VTS, HMCs) Experience developing and managing budgets, procurement processes, and vendor contract negotiations. Advanced verbal/written communication and strategic planning skills. Strong analytical and problem-solving abilities, including summarizing complex information and identifying key patterns and relationships. Effective presentation skills for conveying findings, conclusions, and recommendations clearly and concisely. Desired Qualifications Extensive experience supporting financial services and/or core banking technology environments. Familiarity with cloud computing, network, middleware, firewall, and file transmission technologies Experience with ADO, Ansible, GitHub, and/or ServiceNow. Certifications: PMP, ITIL, Agile, and/or DevOps. Experience with encryption technologies (at-rest, TLS, GSKLM, & pervasive) Familiarity with NFCU operations, processes, and procedures. Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

The Senior Release Train Engineer is responsible for facilitating and coaching the Agile Release Trains. They coordinate Agile Release Train events, which includes PI Planning, System Demo, Scrum of Scrums, PI Inspect & Adapt and PO Sync. They are a servant leader and coach to their value stream and stakeholders. They act as the next level escalation for obstacles reported by Development Teams and strive to empower teams to remove impediments. Works with the Program Team to resolve or escalate risks and issues and ensures collaboration in cross-train Scrum of Scrums. Responsibilities Responsible for managing agile teams within the Product domains and ensuring scrum/kanban success Enable teams to remove impediments. Act as escalation point for impediments the team cannot remove in a timely manner Own escalated impediments and raise issues to leadership if they cannot be resolved in a timely manner Continuously work with teams and to deliver PI Objectives Owns the Risk, Issues, Action and Decision Register for a specific train Manage dependencies between Development Teams within and across Programs or Agile Release Trains Partner with stakeholders to identify and address staffing and tool needs Enable and coach teams to define capacity for PI Planning Develop and serve as owner of the program release communication plan; schedule and facilitate program release planning activities Gather and report performance information and metrics (e.g., Release burn down data, etc.), and work with teams to continually improve based on metrics Update and communicate Release Plans Collaborate with Product Management, Systems Architects, teams as needed Build and maintain relationships with lines of business, teams, management, and key stakeholders Assist with developing and delivering training and workshops as requested Become an influential leader within for the team and promote Agility across Navy Federal Encourage teams to embrace a Lean/Agile Mindset Help resolve team conflicts when needed Qualifications Significant experience working in an agile transformation successfully coaching and transitioning teams, programs, and portfolios 12-15 years of experience working within Information Technology as a Project Manager, Program Manager, Product Manager, Product Owner, or Release Train Engineer Experience coaching agile teams and assessing their development maturity Experience working with Azure DevOps Experience in creating reporting metrics and dashboards that illustrate the flow of value Experience in leading successful delivery teams Experience in software development Experience as a Scrum Master or Delivery Lead in leading transformation Successful track record implementing Agile methodologies Experience working with all levels of staff, management, stakeholders, vendors Experience in leading, guiding and coaching professional staff Ability to coach and mentor scrum masters and empower the delivery teams to embrace agility Ability to remove impediments that impact the team's planned execution Ability to create release plans and roadmaps needed for existing product or platform release Ability to work both independently and as part of a team in a matrixed environment Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Advanced skill in motivating and uplifting team members using teaching/mentoring skills Advanced skill building effective relationships through rapport, trust, diplomacy and tact Advanced problem solving, collaboration, critical thinking, team building, and presentation skills Advanced verbal, interpersonal and written communication skills Advanced word processing, spreadsheet, diagramming, and presentation software skills Advanced skill to deliver presentations to virtual and in-person teams Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training, and experience Desired Qualifications Experience working within an organization going through an Agile transformation Advanced knowledge of Navy Federal functions, philosophy, operations and organizational objectives Leading SAFe, SAFe RTE, SAFe Advanced Scrum Master and SAFe Program Consultant Certifications CSPO, PMI, Scrum@Scale Practitioner, CSPO or other advanced Agile Certification Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience. Experience in product management or ownership to include Scrum, Agile and/or XP Experience leading, shaping and developing innovative solutions while managing business risks Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly Ability to productively communicate to stakeholders, team members, and leaders Experience in developing business or technology strategy Knowledge of project/program management processes and methodologies Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members Ability to exercise initiative, produce desired results and achieve objectives Ability to learn different collaboration or product management tools quickly Effective skill building effective relationships through rapport, trust, diplomacy and tact Analytical and conceptual skills to create original concepts/theories for various projects Skill delivering effective presentations to groups of various sizes Skill influencing and guiding strategic thinking Strong verbal, written and interpersonal communication skills Strong problem solving and negotiation skills Bachelor's Degree in Information Technology, Strategy or other related field, or the equivalent combination of training, education, and experience Desired Qualifications Experience working with cloud-based technologies and platforms Knowledge of and experience with payment systems and products, such as ACH, Zelle, wire transfers, cashier's checks, and other digital or traditional payment methods Familiarity with Azure DevOps (ADO) and Microsoft Office Suite Background in technology or entrepreneurship Advanced knowledge of credit union operations, processes, and procedures Familiarity with internal Navy Federal systems and applications Hours: Monday - Friday, 8:00AM - 4:30PM (Employee may be required to work outside normal working hours to provide technical support during product implementation efforts) Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 Collaborate with a cross-functional team to define and launch product vision and strategy Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team Influence, and motivate product team and stakeholders towards continuous improvement of product Assist with translating program vision into product user stories and acceptance criteria Assist with managing the product backlog including refinement of stories with cross-functional team Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization Regularly analyze true needs for product features and constantly push for clear understanding of value Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team Proactively work with product team to formulate creative ideas or solutions for potential issues Stay current with technology as well as, government/policy impacts and industry best practices Assist with determining when added product value should be pushed to members/employees Assist with the communications/presentations to executive management Perform other related duties as required

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. To lead systems analysis and act as the Experience Owner for Navy Federal's nCino/Salesforce platform within the Business Lending Technology Solutions team. This role combines product ownership responsibilities with technical and analytical expertise to ensure solutions align with strategic objectives, regulatory compliance, and superior member experience. The incumbent will manage product backlog, define vision, and partner with stakeholders while leveraging system knowledge and commercial lending experience. Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent combination of training, education, and experience. 5+ years in systems analysis or business analysis within financial services. Proven experience acting as a Product Owner or Experience Owner in an Agile environment. Hands-on knowledge of nCino and Salesforce platform capabilities (configuration, workflows, reporting). Strong understanding of commercial lending processes (origination, servicing, compliance). Extensive experience with advanced knowledge of systems analysis and design techniques in program development. Expertise in requirements gathering, process design, and solution documentation. Familiarity with Agile methodologies (Scrum, SAFe) and backlog management tools (ADO, JIRA). Excellent communication and stakeholder management skills. Ability to influence, negotiate, and drive consensus across technical and business teams. Strong analytical and problem-solving skills; ability to manage multiple priorities. Ability to learn different collaboration or product management tools quickly. Advanced research, analytical, and problem-solving skills Advanced skills identifying and analyzing business requirements and recommending solutions Salesforce certifications (Administrator, App Builder, or nCino LOS experience). Experience with DevOps and change management processes. Knowledge of Navy Federal products, services, and regulatory requirements. Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing. Experience in leading large projects/initiatives which have business risk and impact. Desired Qualifications Background in technology or entrepreneurship. Advanced knowledge of credit union operations, commercial and small business lending processes and procedures. Working knowledge of Navy Federal's functions, operations, systems and organizational objectives Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131 Collaborate with cross-functional teams to define and launch product vision and strategy for nCino/Salesforce. Own and manage the product backlog; refine and prioritize user stories based on business value and member impact. Translate program vision into actionable requirements and workflows; ensure conceptual and technical integrity. Partner with internal and external partners to integrate usability studies, user research, and market analysis into product requirements. Write requirements and define editorial workflow for business owner projects. Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. Direct and develop cross departmental and highly visible complex projects and assign tasks. Conduct root cause analysis to identify development opportunities and recommend applicable business solutions. Analyze product usage and practical data to determine changes in prioritization and feature enhancements. Serve as a change agent, promoting innovation and continuous improvement across the product team. Lead requirements gathering, documentation, and validation for lending technology solutions. Coordinate integration of solutions with existing applications; ensure compatibility and scalability. Develop test plans, facilitate user acceptance testing (UAT) when applicable, and manage release readiness. Apply change management principles to ensure smooth adoption of new features and processes. Mentor junior analysts and provide expert consulting for complex issues. Stay current with technology trends, regulatory impacts, and industry best practices. Perform other duties as assigned.

To support Navy Federal's Data Architecture organization, we are seeking a skilled and experienced Sr Principal Data Architect to develop and implement data strategies and frameworks that align with the organization's business goals. As a Data Architect, you will be responsible for architecting, designing, and building end-to-end cloud-based data services. Responsibilities include designing and optimizing conceptual and logical data models, implementing data migration strategies, and ensuring the efficient and secure storage of company information. Your expertise in cloud data platforms will be instrumental in guiding the organization's cloud data strategy, driving innovation, and delivering efficient and scalable data analytics, ML and AI solutions. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities Develop and implement a comprehensive data architecture that aligns with the organization's goals and supports business intelligence and analytics initiatives. Develop architecture strategy based on modern data architectures like Data Products, Data Mesh, Data Fabric and Domain Driven Design. Lead the design and architecture activities of cloud-based data solutions using Azure / AWS / GCP to meet the organization's data capabilities requirements. Design data models (canonical, conceptual and logical data models and data flow. charts) for operational and analytical systems, ensuring consistency and scalability. Provide thought leadership in optimizing and architecting an Analytical Semantic Layer (ASL). Collaborate with cross-functional teams, including data scientists, data engineers, application development and business stakeholders, to understand business needs and translate them into data architecture blueprints, design patterns and frameworks. Provide technical leadership and guidance ensuring adherence to best practices, standards, and security protocols. Evaluate existing systems and compute environment, identify opportunities for improvement, and recommend strategies to optimize performance, reliability, and cost efficiency. Conduct proof-of-concept projects to validate the feasibility and effectiveness of new technologies and methodologies. Stay up to date with the latest industry trends, emerging technologies, and advancements in cloud data platform services to drive innovation and continuously improve the organization's data capabilities. Collaborate with internal and external partners for discovery and fit gap analysis to identify and recommend appropriate tools, platforms, and services for cloud-based data analytics, ML, AI solutions. Provide mentoring and knowledge sharing to team members, fostering a culture of continuous learning and development. Qualifications 15+ years of data architecture and design experience and 10 years of cloud technologies and cloud data solutions experience. Bachelor's or Master's degree in computer science, information technology, or a related field. Extensive experience as a Sr data architect, with a strong focus on Azure data platform. In-depth knowledge and hands-on experience in designing, implementing, and managing cloud-based data analytics, ML. AI solutions using Azure. Extensive experience in enabling and shaping up data architecture of complex data ecosystem to adopt modern data architecture paradigms like Data Products, Data Mesh, Data Fabric and Domain Driven Design. Strong experience in data/information modelling (canonical, conceptual and logical data models and data flow charts) at enterprise level, modelling governance and good exposure to data modelling tools and best practices. A highly capable communicator, both written and verbal, adept in engaging, collaborating, and influencing people across different business units and at all levels of financial service organizations. Strong knowledge and experience in designing and architecting cloud-based data analytics, ML and AI solutions. Experience in cloud data architecture and services, including Azure Data Lake, Synapse Analytics, Databricks, Azure SQL Data Warehouse, Cosmos DB, Azure Blob Storage, Azure Data Factory, and Azure Functions. Successful in driving architectural change that transforms and optimizes complex businesses preferably in financial industry. Proficiency in SQL, NoSQL, structured and unstructured data. Well experienced with Relational Data Modeling (3NF and Dimensional Modeling) techniques; familiarity with NoSQL modeling preferred Extensive experience with Data Architecture, Database Design including Data Quality and Master Data Management (MDM) tools, processes, and governance Experience with ETL and ELT techniques Strong understanding of big data technologies, data warehousing concepts, and data integration patterns. Solid understanding of DevOps practices, CI/CD pipelines, and infrastructure-as-code concepts. Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to technical and non-technical stakeholders. Desired Qualifications Experienced with financial industry data models like Financial Services Logical Data Model (FSLDM) or Banking and Financial Markets Data Warehouse Model (BFMDW). Preferably experienced with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC) and Oracle Banking Cloud Services (OBCS). Experience with data analytics and use of data analytics tools like Power BI and Tableau. Experience as a Sr data architect, with a strong focus on AWS / GCP Cloud data platform. If you are a highly motivated and experienced Data Architect with a specialization in Cloud computing, we encourage you to apply and play a key role in driving the organization's cloud transformation, data analytics, ML and AI initiatives. Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

The successful candidate will be a subject matter expert with hands-on experience with cloud technologies, tools and methodologies with a particular focus on Microsoft Azure. The role is suited for an experienced Cloud Security Engineer with proven understanding in enterprise security and will focus on building tool sets and processes to support Navy's Cloud program. Navy's Cloud Organization fosters a collaborative environment and is building a best-in-class Cloud program that protects Navy Federal information and cloud compute environments. Responsibilities Support the ongoing and critical work within the Enterprise Data workstream Securing, managing, and optimizing mission-critical data services across our cloud infrastructure Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) for Navy's Azure environment. Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and manager audiences. Provide security consultancy and engineering support for cloud security solutions including analysis and development of Azure and other security solutions. Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams. Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures. Develop and maintain documentation of all Security products including specific tools, technologies and processes. Participate in Information Security Incident Response activities for the NFCU's environment. Respond to security vulnerabilities identified through periodic and on-demand system audits and vulnerability assessments of Cloud services. Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties. Manage remediation efforts for any gaps reported in audits or recommended process improvements. Actively monitor new and emerging cloud security technologies, trends, issues, and solutions and assess their applicability to Navy Federal's cloud strategy Qualifications Bachelor's degree in computer science, Information Technology, or similar field of study required Hands on experience with Azure Policy and Azure initiatives management Experience with Azure Key Vault integration, secrets, certificate and key management Hands-on experience with Access control technologies such as Azure RBAC, B2C; SAML SSO, oAuth 2.0 configuration, set-up and operations management Experience with Azure Access and Privileged Identity Management PIM Experience with Microsoft Defender for cloud Experience with Microsoft defender for cloud Apps and Defender for endpoints 5+ years' experience working in a technical role with a minimum of 3 years' experience focused on cloud security and access control. Experience with Azure Devops permission management and overall governance Strong knowledge of information security and access controls. Desired Qualifications Industry certification (CISSP, CISA, Azure) of high interest Financial industry experience preferred Experience with other IaaS and PaaS elements such as compute services, Data Services and App Services. Experience with Azure Purview Working knowledge of App registration management and enterprise Applications Experience with Microsoft Fabrics, FinOps, Databricks, Azure Synapse, Alation, Confluent Kafka & SCIM API configuration Experience with Azure Resource Management Templates and Azure Bicep Understanding of encryption options in Azure such as CMK with DES and TDE Experience with certificate management for IaaS and PaaS elements Hands-on development and scripting skills in PowerShell 5 Knowledge of Azure Policy as Code Experience with Azure Identity Governance Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

The Real Estate Lending division has more than four thousand team members helping Navy Federal's members with their home lending needs. The Real Estate Forecasting & People Analytics team is responsible for managing the staffing needs of the Real Estate division. The Capacity Planning & Intelligence team - members of the Forecasting & People Analytics group - collaborates with Real Estate Lending division leadership and business units to forecast strategic and tactical staffing requirements for both loan originations and servicing teams. Our Mission is to be the trusted partner for Real Estate Lending by supporting the achievement of strategic goals through predicting, planning, & optimizing workforce needs. Our objectives: Improve business performance and enhance the employee and member experience Collaborate with production, servicing, and analytics functional teams to develop optimal staffing projections Maintain organization agility by providing data-driven staffing recommendations Probable Projects: Over the last few years, Real Estate Lending has made significant investments into process improvements and technological improvements. The Summer Associate would partner with capacity model owners to determine the impact of specific process improvements and technological enhancements to things like loan conversions, reduction in cycle times, and reducing staffing footprint. Real Estate Lending is currently embarking on the initial stages of bringing agentic AI into the field. Summer Associate may have the opportunity to assess opportunities and impacts of such a rollout. Responsible for optimizing the performance of business operations by analyzing current and forecasting future performance. Conduct analyses and gather, organize and review data to support general business operations and planning activities and ensure processes are integrated and effective across the department. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and analysis techniques. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Working knowledge of mathematics, statistics, and analytics Ability to present complex topics in clear and understandable ways non-technical audience Ability to code in Python, R, SAS, SQL and have knowledge of modeling and statistical software packages such as JMP or AnyLogic Experience in business and operational strategy, planning and analysis Basic understanding of business and operating environment Working knowledge of data querying, reporting, forecasting, analysis and operations research Research, analytical, and problem solving skills Effective problem resolution skills including determining root cause, scope and scale of issues Effective word processing and spreadsheet software skills Effective project management skill to lead projects and/or initiatives of small to medium scope to include working effectively with diverse internal and external contacts Bachelor's Degree in Business Administration, Finance, Statistics, Computer Science, Mathematics, Economics or related field Desired - Master's Degree in Economics, Data Science, Mathematics, or related field Hours: Monday - Friday 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 Collaborate with model owners to understand the impacts of modeling efforts and process/technology improvements. Prepare presentations and present findings to executive leadership Participate in all team activities and knowledge shares Conduct analyses and reporting in support of general business operations and planning activities including budget development, equipment availability and other capabilities Assess requirements for internal business processes, ensuring integration across teams and business units and compatibility with organizational strategic goals Document business processes and workflows; identify inefficiencies or areas for improvement. Analyze and evaluate business data to identify solutions to basic business problems; use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Create reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems and value chain, input/output, to improve and/or automate business performance

To work alongside and learn from a senior developer while designing, building, and maintaining Real Estate Lending systems and automation. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule. A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application. Working knowledge of Web design techniques and practices Pursuing an education in Computer Science, Information Technology, or a similar field. Familiarity with PC and Internet/Web-based technologies such as HTML, CSS, JavaScript, and C#. Web content management software, editing and authoring tools, and development languages. Effective interpersonal, verbal, and written communication skills include the ability to relate technical concepts to non-technical personnel and present findings and conclusions clearly and concisely. Research, analysis, and problem-solving skills. Basic to advanced experience working within the Agile methodology. Experience in business operations and customer service relations, preferably in a financial institution Must be pursing degree from an accredited college/university Designs and develop user interface features and backend processes. Serves as a resource to Web staff and clients in developing user-friendly formats and producing documents in HTML and other applications. Implements Web-based /interactive media strategies. Maintains knowledge of graphic design trends and best practices through professional associations, conferences, and seminars. Monitors Web Pages and other electronic media to identify and correct technical and grammatical problems Recommends changes to the Website to improve system functionality and enhance its effectiveness. Participates in the analysis and development of new and innovative ways to improve member service. Troubleshoots day-to-day- problems and recommends solutions. Performs other related duties as assigned

The Employee Communications Operations team supports the planning and strategic operations of the Employee Communications function, which is responsible for delivering timely, accurate and engaging information to all Navy Federal employees. Our mission is to ensure employees have the knowledge and resources they need to succeed, while building a strong foundation for future AI-driven communication solutions. The Summer Associate will play a key role in improving content management processes within enterprise communication channels. This work will support proper knowledge management practices, ensuring content is organized, accessible and AI-ready for future innovations. The Summer Associate Program is a 12-week internship beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. Applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Currently pursuing a graduate degree in Communications, Business Administration (MBA), Information Science or a related field. Strong understanding of content management principles and knowledge management best practices. Familiarity with content management systems (e.g., Adobe AEM) and enterprise intranet platforms. Basic understanding of large language models (LLMs) and AI concepts. Excellent analytical, organizational and process improvement skills. Strong written and verbal communication abilities. Ability to work independently and collaboratively in a hybrid environment. Hours: Monday - Friday, 8:00 AM - 4:30 PM Location: Hybrid - 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 141 Security Dr, Winchester, VA 22602 Audit and organize existing content repositories across employee communication platforms (e.g., intranet, SharePoint). Develop and document governance processes for content lifecycle management. Analyze current workflows and identify opportunities for process improvement. Support initiatives to prepare content and knowledge structures for AI integration. Collaborate with cross-functional teams to ensure alignment with enterprise communication standards. Create dashboards, reports and presentations to share findings and recommendations with leadership. Participate in day-to-day operational planning and strategy discussions.

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high-quality support that our members deserve. To be eligible for this position you must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing your professional skills. This is a year-round, full or part-time, flexible internship based on school schedule. We are looking for an independent and responsible college or university student for our Desktop Support team. This person will be onsite assisting team members navigate technical challenges and assist in both navigating back end as well as hardware issues. ****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter" button during your application. • Ability to present findings and conclusions clearly and concisely • Ability to exercise initiative, produce desired results and achieve objectives • Effective attention to detail • Effective research, analytical, and problem-solving skills • Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others • Experience which demonstrates a high degree of maturity, objectivity, tact, integrity and sound judgment • Ability to apply sound judgment in analyzing and organizing problems • Effective planning, organizational, and multi-tasking skills • Ability to work independently and effectively as a member of a team with a cooperative, positive attitude • Experience with PCs and related software such as Microsoft Office (e.g., Excel, PowerPoint, Word, Access, etc.) • Perform work in support of assigned IT group - duties may vary depending on assignment • Plan, install, and/or support equipment to include (but not limited to) workstations, mobile devices, printers, telephony systems, and audio/visual equipment. • Apply knowledge gained from degree program in day-to-day duties/responsibilities • May receive guidance and direction from management and/or senior-level staff • Leverage technical knowledge and skills • Work within established standards, change control, policies and procedures • Provide exceptional customer service • Perform other related duties as assigned

About the Role: We are seeking a highly motivated and detail-oriented Data Scientist Summer Associate to join our Workforce Intelligence (WFI) team within Contact Center Operations (CCO). This internship is designed for graduate-level students who are passionate about data, analytics, and solving real-world business problems. You will work on impactful projects that drive strategic decision-making and operational efficiency across the organization. The Workforce Intelligence (WFI) team is a cross-functional, highly technical group composed of Data Scientists, Data Analysts, Application Developers, Data Stewards, Technical Writers, and Lead Systems Analysts. WFI operates as a support team for both operational and analytical functions across Contact Center Operations. The team manages databases and servers, builds and maintains ETL pipelines, develops custom applications, automates manual workflows, and creates data models that generate actionable insights. These efforts help identify opportunities for process improvement, efficiency gains, and strategic decision-making. Current Data Science Projects 1. Battery Life Model Objective: Enable data-driven decision-making by modeling employee retention probabilities Description: This model estimates the probability that an individual will stay or leave the organization, functioning like a "battery life" indicator. It incorporates behavioral, performance, and engagement metrics to forecast attrition risk. The output helps leadership proactively address retention challenges and improve workforce planning. 2. FTE/Contractor Ratio Optimization Objective: Identify the optimal balance between Full-Time Employees (FTEs) and Contractors to meet business needs efficiently. Description: This analysis evaluates historical staffing patterns, cost structures, and performance outcomes to determine the most effective FTE-to-contractor ratio. The goal is to support strategic workforce decisions that align with budget constraints, talent availability, and operational goals. 3. CCO Scenario Simulator Objective: Simulate changes to key inputs in the Contact Center Operations (CCO) model and assess downstream impacts. Description: This interactive tool allows stakeholders to adjust variables such as staffing levels, call volumes, and service level targets. It then projects the effects on metrics like Average Speed of Answer, Staffing Requirements, and workload projections. The simulator supports data-driven scenario planning and operational forecasting. 4. MSR Shift Optimization Objective: Align Member Services Representative (MSR) shift preferences with business demand to improve satisfaction and coverage. Description: This model analyzes MSR availability, preferred working hours, and historical service demand to identify opportunities for shift realignment. The goal is to enhance employee satisfaction while maintaining or improving service levels, using optimization techniques to balance individual preferences with organizational needs. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Must be currently enrolled in, or planning to enroll in, a graduate-level program (Master's) in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a closely related field following completion of undergraduate studies. Proficiency in Python and SQL. Experience with data cleaning and exploratory data analysis (EDA). Familiarity with data visualization tools such as Power BI and Dash. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Preferred Qualifications: Experience with R programming. Background in statistics, mathematics, or machine learning. Exposure to big data technologies (e.g., Spark, Hadoop) and cloud platforms (e.g., Azure, AWS, GCP). Understanding of version control systems like Git. What You'll Gain: Hands-on experience solving real business problems using data science. Mentorship from experienced professionals in analytics and business intelligence. Exposure to enterprise-level tools and technologies. Opportunity to present your work to senior leadership. A collaborative and inclusive work environment. Hours: Monday - Friday 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 Collaborate with cross-functional teams to understand business challenges and translate them into data-driven solutions. Perform data cleaning, preprocessing, and exploratory data analysis (EDA) to uncover insights. Develop and deploy interactive dashboards and visualizations using Power BI and Dash Apps. Write efficient and scalable code in Python and SQL to manipulate and analyze large datasets. Apply statistical methods and machine learning techniques to model and predict business outcomes. Document findings, methodologies, and present results to stakeholders in a clear and compelling manner. Contribute to the development of data pipelines and cloud-based analytics solutions.

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high-quality support that our members deserve. To be eligible for this position you must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing your professional skills. This is a year-round, full or part-time, flexible internship based on school schedule. We are looking for an independent and responsible college or university student for our Desktop Support team. This person will be onsite assisting team members navigate technical challenges and assist in both navigating back end as well as hardware issues. A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the "Attach Cover Letter" button during your application. * Perform work in support of assigned IT group - duties may vary depending on assignment * Plan, install, and/or support equipment to include (but not limited to) workstations, mobile devices, printers, telephony systems, and audio/visual equipment. * Apply knowledge gained from degree program in day-to-day duties/responsibilities * May receive guidance and direction from management and/or senior-level staff * Leverage technical knowledge and skills * Work within established standards, change control, policies and procedures * Provide exceptional customer service * Perform other related duties as assigned * Ability to present findings and conclusions clearly and concisely * Ability to exercise initiative, produce desired results and achieve objectives * Effective attention to detail * Effective research, analytical, and problem-solving skills * Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others * Experience which demonstrates a high degree of maturity, objectivity, tact, integrity and sound judgment * Ability to apply sound judgment in analyzing and organizing problems * Effective planning, organizational, and multi-tasking skills * Ability to work independently and effectively as a member of a team with a cooperative, positive attitude * Experience with PCs and related software such as Microsoft Office (e.g., Excel, PowerPoint, Word, Access, etc.)