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Information Technology Professional jobs at Navy Mutual - 9 jobs

  • Tier III Help Desk

    Dane LLC 4.2company rating

    Chantilly, VA jobs

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Tuition assistance Vision insurance Description At DANE, we value experienced professionals who enjoy solving complex problems and supporting mission-critical systems. We offer competitive benefits, aggressive PTO from day one, and an environment that encourages learning and collaboration. We are seeking an experienced Tier III Application Support Help Desk Technician to support a complex production environment with multiple enterprise applications. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups. The environment is evolving toward greater use of automation and data-driven tools, and candidates should have beginner-level exposure to any of the following: Python, C#, or Power BI, along with a willingness to continue learning. Responsibilities Monitor production applications, scheduled jobs, and the incident management ticketing system. Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams. Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution. Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes. Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers. Perform backend data modifications using SQL in accordance with change management and security procedures. Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume. Support applications built on .NET, Java, and Oracle database platforms. Work within enterprise tools such as ServiceNow, CLM, jQuery, and SharePoint. Support operational reporting and analysis efforts, including basic Power BI dashboards. Utilize beginner-level scripting or automation (e.g., Python or C#) to assist with diagnostics, data handling, or operational efficiencies, as appropriate. Requirements Active DoD Secret clearance (or higher). Bachelors degree in Computer Science or a related field. Minimum of 4+ years of experience in a Tier III Application Support Help Desk role. Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes. Experience supporting applications developed using .NET, Java, and Oracle databases. Strong SQL scripting experience, including writing queries and performing backend data modifications. Experience working with Oracle or Microsoft SQL databases and tools such as TOAD. Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint. Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users and collaborate effectively with technical teams. Preferred Skills (Beginner-Level or Exposure) Python scripting for basic automation, diagnostics, or data processing. Familiarity with C# applications for troubleshooting or support purposes. Experience building or supporting Power BI dashboards or reports. Demonstrated Interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves. DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Flexible work from home options available.
    $53k-78k yearly est. 10d ago
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  • IT Systems Analyst - Remote

    Prime Therapeutics 4.8company rating

    Richmond, VA jobs

    At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. **Job Posting Title** IT Systems Analyst - Remote **Job Description** The IT Systems Analyst is responsible for utilizing various delivery methodologies employed by Prime and assist in the communications interface between IT and the business community in the investigation, identification, and documentation of business application requirements and technical solutions based on applicable technologies within Prime for either the enhancement of existing applications or to foster the development of new applications. **Responsibilities** + Manage application servers including: + **Installation & Configuration:** Determine necessary software and configuration settings to meet requirements and ensure compatibility. + **Monitoring & Performance Management:** Detect and resolve issues such as slow response times, high resource usage, and downtime using performance metrics. + Troubleshoot and resolve application-related issues to maintain optimal performance and reliability. + Understand integrations between applications and coordinate with vendors, business users, and IT teams for support and management. + Implement security measures in collaboration with vendors and internal teams, including certificate management, encryption, vulnerability remediation, and patching. + Coordinate with vendors and security teams to enforce access management and authentication policies. + Evaluate and recommend infrastructure platform upgrades to support evolving business needs. + Analyze interconnections between application components and develop tools for seamless integration. + Adhere to organizational policies for Incident, Problem, Change, Security, and Disaster Recovery Management. + Other duties as assigned. **Minimum Qualifications** + Bachelor's degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required + 2 years of experience supporting key business applications + Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship **Additional Qualifications** + Strong problem-solving and analytical skills. + Ability to work independently and collaboratively in a highly matrixed environment. + Strong documentation and communication skills. + Ability to coordinate across multiple vendors and internal teams. **Preferred Qualifications** + Experience with Windows Server administration. + Experience with Java application servers (e.g., Wildfly) and performance tuning. + SQL Server experience, including writing queries and troubleshooting performance issues. + Familiarity with IT Service Management practices (Incident, Problem, Change Management). + Experience working in environments with regulatory compliance requirements (HIPAA, PCI, etc.). + Previous experience in pharmacy operations or PBM/healthcare industry. + Understanding of security implications and best practices for application domains. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $74,000.00 - $118,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (******************************************* and click on the "Benefits at a glance" button for more detail. _Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to_ _race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law._ _ _ _We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._ _Prime Therapeutics LLC is a Tobacco-Free Workplace employer._ Positions will be posted for a minimum of five consecutive workdays. At Prime Therapeutics (Prime), we are a different kind of PBM. We're reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference. We know that people make all the difference. If you're ready for a purpose-driven career and are passionate about simplifying health care, let's build the future of pharmacy together. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at ************** or email *****************************.
    $74k-118k yearly 26d ago
  • PST Life Cycle Support Analyst (#CJ)

    Tamayo Federal Solutions LLC 4.0company rating

    Virginia Beach, VA jobs

    Job DescriptionDescription: Tamayo Federal Solutions, LLC is seeking a highly qualified PST Life Cycle Support Analyst to join our team supporting the PEO Aircraft Carriers (CVN) Product Support Team (PST). This role provides critical program, logistics, and lifecycle sustainment support to Navy carrier programs. The ideal candidate will have strong program management experience, excellent communication skills, and a solid understanding of Navy acquisition and logistics processes. Responsibilities: Serve primarily as an Action Officer (AO) to the PST Director and greater PST. Provide Subject Matter Expert (SME) level support for PSM efforts that are impacted by design related logistics issues. Develop program and executive level briefs and related documents such as white papers, correspondence (e.g., letters, and/or memorandums) and summaries. Manage schedules, metric planning, implementation, and execution of documentation development processes in support of Integrated Logistics Assessments (ILA) and Logistics Readiness Reviews. Assist in the review and analyzes of contract requirements across material outfitting program accounts and direct cite funded contracts, reducing program costs through strategic enhancements such as assistance in GFE/GFI Management, SCN ILS Budgets, and LCS process improvements for stakeholders. Develop and maintain programmatic related documentation including but not limited to: LCSP, SSMP, RMP, POM FY planning issue papers/summaries and Technology Readiness and Risk Assessment Reports. Manage acquisition logistics planning documentation updates including the review and update of Life Cycle Sustainment Plan (LCSP), Supply Support Plan, TM Contract Requirements, Obsolescence, Data and Configuration Management (CM), Manpower Estimates (MER), Navy Training Plans (NTSP) and new technology Front End Analysis (FEA) package development. Work action items, identify risks and develop resolutions with engaged stakeholders and Ship's Force, both active duty and pre-commissioning crews. Conduct in-depth research and technical reviews on topics relating to Logistics Program Planning and Management for the following Logistics Products: Configuration Management (CM); Material Management; Provisioning Technical Documentation (PTD); Coordinated Shipboard Allowance List (COSAL); and Ships Selected Records (SSR); Maintenance Systems (e.g. Supportability Analysis and Legacy Maintenance reviews); Technical Publications (Tech Pubs), Supportability Plan, obsolescence and implement Unique Identification (UID) in the maintenance requirements for the ship. Develop status reports for Logistics Product Availability/Delivery on Government Furnished Equipment/Systems identified in Schedule A by Participating Acquisition Resource Managers (PARMs), Headquarters Modification Requests (HMRs), and Field Modification Requests (FMRs) for Logistics Product Availability/Delivery. Determine if there are any logistics impacts and provide recommended corrective action. Provide technical and administrative support in the planning and execution of program reviews to include ILSMTs, ILAs, Logistics Readiness Reviews (LRR), etc. and the action items and resolution findings. The contractor shall also provide ILS expertise and ensure technical oversight and support during the development, evaluation and execution of the logistics requirements with focus on Total Ownership Cost (TOC) and Life Cycle Management for all Navy Aircraft Carriers. The support shall be maintained throughout periods to cover overall system design, integrated product and process development, milestone acquisition, construction and operations. Provide logistics support in the development and execution of the shipboard integrated data/information system. Requirements: BA/BS in communication, business, or related logistics field 10+ years of relevant experience in life-cycle sustainment project and product management 3-5 years (minimum) of relevant AO experience Active DoD Secret Clearance Strong MS365 suite (Word, Excel, PowerPoint, Project, Outlook, etc.) skills Strong communication skills (written/oral), attention to detail, and time management Navy experience; active duty, civilian, or contractor Desired: MA/MS in communication, business, or related logistics field Former Navy (aircraft carrier) active-duty experience Former NAVSEA or Shipyard experience Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at TFS that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At TFS, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. EEO/AA Employer. Protected Veterans and individuals with disabilities are encouraged to apply. Please NO RECRUITERS - Job Applicants ONLY
    $68k-114k yearly est. 14d ago
  • Network Administrator

    CNA Corporation 4.6company rating

    Arlington, VA jobs

    Network Troubleshooting: Takes ownership of escalated Help Desk issues related to network connectivity and security, working directly with the User Support Team to drive swift resolution. Engages senior Network Team members for guidance when needed to ensure problems are resolved efficiently and effectively. Network Operations: Actively monitors network printers, servers, and core infrastructure to detect failures, performance issues, and security concerns. Escalates irregularities to the appropriate teams, identifies root causes, and executes corrective actions. Manages network account administration, performs connectivity testing, and tracks the health of network services. Contributes to documenting changes and updates within the network environment. Data Center Operations: Oversees corporate data backup processes and verifies that recovery operations are accurate and complete. Executes secure destruction of electronic media in alignment with organizational security standards. Performs user account configuration and maintenance, supporting the ongoing operation of the MDS messaging system. Develops, maintains, and updates Data Center standard operating procedures to ensure consistent and compliant operations. Network Infrastructure: Supports the administration of LAN, WAN, and SAN environments. Contributes to researching, recommending, procuring, installing, analyzing, and maintaining both classified and unclassified network systems and components, including routers, switches, remote‑access solutions, servers, firewalls, and cabling. Collaborates with senior team members to deploy and evaluate network‑monitoring tools that generate logs and reports for troubleshooting, maintenance, and archival needs. Assists in administering core network services such as TCP/IP, DNS, DHCP, and VTP. Troubleshoots issues across a heterogeneous operating‑system environment, including Windows‑based systems. Network Security: Enforces controlled access to corporate LANs through DHCP reservations, port‑security configurations, and related security measures. Supports senior Network Administrators in auditing all network‑connected devices-including desktops, laptops, servers, and mobile hardware-to ensure full compliance with corporate security policies and procedures. Maintains up‑to‑date knowledge of the corporate IT security manual and applies established security policies across the environment. Demonstrates a strong understanding of VPN technologies, IDS/IPS systems, and Zero Trust security principles. Performs other duties as assigned. JOB REQUIREMENTS Education: Bachelor's degree in Computer Science, Management Information Systems, Engineering, or related field or equivalent combination of education and work experience. Security+ certification highly preferred. Additional industry credentials-such as the Cisco Certified Network Associate (CCNA) and foundational knowledge of Zscaler preferred. Experience: Minimum 2 years strong IT support experience including troubleshooting network hardware (network interface cards, hubs, network ports, cabling) and connectivity issues via the desktop (ipconfig, ping, telnet, ssh, etc.). Skills: Foundational understanding of network equipment such as routers, switches, and firewalls with ability to work with core networking concepts including DHCP, DNS, subnet masking, and NAT. Ability to perform basic tasks in network operating systems like Cisco IOS, NX‑OS, and FortiOS, and support Windows and legacy environments. Ability to configure/harden desktop and server operating systems. Knowledge of patch management tools; ability to help connect and configure Cisco equipment. Must have ability to work collaboratively with team members with strong customer service skills. Interacts effectively with internal users and vendors; strong organizational skills with ability to write clear, concise, and accurate documentation. Ability to provide training; show initiative in learning new technologies. Good oral and written communications skills with ability to communicate clearly to both technical and non‑technical audiences. Other: Able to lift up to 50lbs (e.g. computer equipment), able to walk (to end user workstations) and bend (as needed to install or connect hardware). Support after-hours maintenance when required. This position is onsite, in-person and may be eligible for hybrid work arrangements at the discretion of the Supervisor. Employees may be required to work at CNA headquarters or other work locations resulting in changes to the scheduled telecommuting or hybrid work arrangements. Clearance: Ability to obtain and maintain top-secret security clearance.
    $69k-91k yearly est. 5d ago
  • Expert Technician

    Genex Systems 4.5company rating

    McLean, VA jobs

    Genex Systems is looking for an Expert Technician (ET) to assist engineers in conducting engineering research projects for the Federal Highway Administration (FHWA) at the Turner-Fairbank Highway Research Center (TFHRC). The ET will be assigned to the Structures Laboratory (STR Lab) at TFHRC. The STR Lab focuses on the execution of applied engineering research relying on the full-scale testing of bridges, bridge components, and components of other highway-related structures. This includes physical experiments in hydraulically operated test frames, design and fabrication of testing equipment and specimens, field testing, analysis of laboratory and field data, and computational structural mechanics (CSM) modeling. Responsibilities: Assist the FHWA and Structures Research Engineers in the execution of research projects and to maintain the state of good repair of the laboratory. Duties may include but not be limited to installing/calibrating/maintaining laboratory equipment, maintaining/installing software for specialized laboratory equipment, rigging, conducting complex movements of heavy items with overhead cranes, forklifts, and/or other rigging equipment, conducting standardized materials tests, operation of servo- valve hydraulic equipment, erection of load frames, setting up sensors and data collection systems, and metallography specimen preparation. Qualifications: Must have a Bachelor of Science degree with two years of engineering technician experience or completion of at least four years of technical training in engineering, engineering technician skills, computer science, electronics, or mechatronics. Must have a good level of mechanical aptitude, basic computer skills (including proficiency with MS Word and MS Excel, and ability to use specialized software for hydraulic and instrumentation systems), and ability to comprehend construction plan drawings. Must be familiar with hydraulic testing systems and basic instrumentation systems for collecting data. Able to lift 50 lbs. Requires US citizenship or valid work visa with 3 years residency in the US.
    $117k-162k yearly est. Auto-Apply 60d+ ago
  • 2026 Information Technology Internship

    Kinsale Management 4.0company rating

    Richmond, VA jobs

    Are you a rising junior, senior, or master's student interested in building IT experience on a collaborative team? Kinsale Insurance is offering paid summer internships across multiple IT disciplines, including application development, DevOps, and data analysis. You'll contribute to meaningful projects while learning from industry experts. About Kinsale Insurance Kinsale Insurance is an excess and surplus (E&S) lines insurer headquartered in Richmond, VA. We combine innovative technology with a high-touch, service-driven culture. Our IT team supports the business through software development, security, analytics, and systems infrastructure - all managed in-house at our new Richmond office. What You'll Do Depending on your track, a typical day may include: Application Development (Java & Angular) Building and enhancing software solutions aligned with business requirements Designing and automating test cases Learning best practices for development, QA, and release management Data Analysis (SQL & Python) Documenting workflows, processes, and requirements Running ad-hoc analyses and defect investigations Creating and automating reports for business leaders DevOps Engineering (Git, Python, Java & Angular) Designing and optimizing CI/CD pipelines Configuring Helm charts and Kubernetes environments Writing scripts and leveraging third party APIs to create and maintain enhancements to developer tools and processes Qualifications A successful candidate has: Working toward a bachelor's degree in computer science, information systems, technology, or related field Desire to collaborate and grow technical and soft skills Strong analytical and problem-solving ability Ability to manage multiple priorities Familiarity with programming languages (Java, Angular, Python preferred) and Generative AI Comfort with SQL queries and cloud platforms (AWS or Azure a plus) A compelling candidate also has: Hands-on experience with DevOps tools, containerization, or advanced data analysis Training & Development Weekly Lunch & Learns with leaders on career, technical, and industry topics Assigned project sponsor, mentor, and team support Exposure to multiple IT disciplines and business stakeholders Hiring Timeline Phone screens: November 2025 - January 2026 Interviews: February 2026 Offers extended after interviews Internship: 10 weeks beginning May 26, 2026 Work hours: Onsite in Richmond, VA, Monday-Thursday, 8:30 a.m.-4:00 p.m. Kinsale values strong financial responsibility. A credit check will be conducted as a part of the selection process for roles that require sound judgement, trustworthiness, or access to sensitive information.
    $27k-35k yearly est. 60d+ ago
  • Help Desk Support (Tier III)

    Dane LLC 4.2company rating

    Chantilly, VA jobs

    Job DescriptionDescription At DANE, our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented team. We offer aggressive PTO from day one, comprehensive benefits, and learning opportunities to support our employees in being their best. We value curiosity, initiative, and the drive to solve problems. Youll work in an environment where your insights matter, where learning is encouraged, and where your contributions have a direct impact on the mission and the users we support. We are seeking a highly skilled Tier III Help Desk Technician to join a fast-paced production support team supporting mission-critical applications. In this role, you will investigate complex technical issues, collaborate with development teams, and use analytical tools to uncover root causes. As the client environment evolves toward greater use of automation and AI-assisted processes, we are seeking candidates who bring strong troubleshooting capabilities along with experience in Python, C#, and or Power BI to support emerging data-driven workflows. Responsibilities Monitor production applications, scheduled jobs, and incident management systems. Receive and analyze incidents and requests from end-users and troubleshoot and disposition appropriately. Research, track, and resolve complex issues escalated from Tier I and Tier II technicians Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details that can help to prioritize user stories. Write and execute SQL queries; analyze tables, grants, functions, procedures, packages, and triggers. Perform backend data modifications using SQL. Draft and update Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for lower-tier resolver groups to help with their knowledge of applications and decrease the time required to resolve issues. Utilize tools like TOAD for database management and optimization Support applications developed using .NET, Java, and Oracle Database environments. Work within tools such as ServiceNow, CLM, jQuery, and SharePoint. Develop and maintain PowerBI dashboards and reports for operational insights Write Python scripts for automation, data processing, and system integration tasks Work with C# applications and provide application-level support Requirements Must have a bachelors degree in computer science or related field. Must have an Active DOD Secret Clearance Must have experience with .NET, Java, and Oracle Database projects and applications. Must have SQL, Service Now, CLM, jQuery, and SharePoint experience. Must have SQL Script writing experience Minimum of 4+ Years of experience as a Tier III Application Support Help Desk Technician Minimum of 2+ years experience with Power BI and or Python Experience with C# is preferred but not required Must have exceptional ability to break down complex situations and identify root causes for both technical and process-related issues Must have strong verbal and written communication skills; ability to articulate technical concepts to non-technical users and collaborate effectively with development teams Must have the proven ability to quickly learn new technologies and apply skills in evolving technical environments DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Flexible work from home options available.
    $63k-96k yearly est. 13d ago
  • IT Specialist

    ABC Imaging 4.0company rating

    Annandale, VA jobs

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team. Responsibilities include: Level 2 technical support with Apple Mac's and Windows based computers and servers Install operating systems, migrations, upgrades, etc. Install and maintain virtual machines and servers Setup new or move existing computer hardware and software Troubleshoot user issues as they arise on applications, software, hardware, and configurations of network setup Run CAT6 cables where needed, and terminate Maintenance and updates on servers and workstations Basic knowledge of Active Directory to setup for users accesses Basic knowledge of camera systems and access point Identifying technical problems and resolving issues quickly in printing production line Basic knowledge of Microsoft Office 365 Maintain product inventory and order supplies and equipment as needed Work with large format printers, print servers, and different copiers. Basic knowledge of Caldera and Oris print software Basic knowledge of VoIP phones Basic knowledge of Mobile Device Management (MDM) Basic knowledge of PSA's and RMM's. Basic project management skills Work on time-sensitive tasks with hard deadlines. Role will have multiple duties or projects at once Organization skills are critical
    $70k-103k yearly est. Auto-Apply 7d ago
  • Network Administrator

    CNA 4.6company rating

    Arlington, VA jobs

    Network Troubleshooting: Takes ownership of escalated Help Desk issues related to network connectivity and security, working directly with the User Support Team to drive swift resolution. Engages senior Network Team members for guidance when needed to ensure problems are resolved efficiently and effectively. Network Operations: Actively monitors network printers, servers, and core infrastructure to detect failures, performance issues, and security concerns. Escalates irregularities to the appropriate teams, identifies root causes, and executes corrective actions. Manages network account administration, performs connectivity testing, and tracks the health of network services. Contributes to documenting changes and updates within the network environment. Data Center Operations: Oversees corporate data backup processes and verifies that recovery operations are accurate and complete. Executes secure destruction of electronic media in alignment with organizational security standards. Performs user account configuration and maintenance, supporting the ongoing operation of the MDS messaging system. Develops, maintains, and updates Data Center standard operating procedures to ensure consistent and compliant operations. Network Infrastructure: Supports the administration of LAN, WAN, and SAN environments. Contributes to researching, recommending, procuring, installing, analyzing, and maintaining both classified and unclassified network systems and components, including routers, switches, remote‑access solutions, servers, firewalls, and cabling. Collaborates with senior team members to deploy and evaluate network‑monitoring tools that generate logs and reports for troubleshooting, maintenance, and archival needs. Assists in administering core network services such as TCP/IP, DNS, DHCP, and VTP. Troubleshoots issues across a heterogeneous operating‑system environment, including Windows‑based systems. Network Security: Enforces controlled access to corporate LANs through DHCP reservations, port‑security configurations, and related security measures. Supports senior Network Administrators in auditing all network‑connected devices-including desktops, laptops, servers, and mobile hardware-to ensure full compliance with corporate security policies and procedures. Maintains up‑to‑date knowledge of the corporate IT security manual and applies established security policies across the environment. Demonstrates a strong understanding of VPN technologies, IDS/IPS systems, and Zero Trust security principles. Performs other duties as assigned. JOB REQUIREMENTS Education: Bachelor's degree in Computer Science, Management Information Systems, Engineering, or related field or equivalent combination of education and work experience. Security+ certification highly preferred. Additional industry credentials-such as the Cisco Certified Network Associate (CCNA) and foundational knowledge of Zscaler preferred. Experience: Minimum 2 years strong IT support experience including troubleshooting network hardware (network interface cards, hubs, network ports, cabling) and connectivity issues via the desktop (ipconfig, ping, telnet, ssh, etc.). Skills: Foundational understanding of network equipment such as routers, switches, and firewalls with ability to work with core networking concepts including DHCP, DNS, subnet masking, and NAT. Ability to perform basic tasks in network operating systems like Cisco IOS, NX‑OS, and FortiOS, and support Windows and legacy environments. Ability to configure/harden desktop and server operating systems. Knowledge of patch management tools; ability to help connect and configure Cisco equipment. Must have ability to work collaboratively with team members with strong customer service skills. Interacts effectively with internal users and vendors; strong organizational skills with ability to write clear, concise, and accurate documentation. Ability to provide training; show initiative in learning new technologies. Good oral and written communications skills with ability to communicate clearly to both technical and non‑technical audiences. Other: Able to lift up to 50lbs (e.g. computer equipment), able to walk (to end user workstations) and bend (as needed to install or connect hardware). Support after-hours maintenance when required. This position is onsite, in-person and may be eligible for hybrid work arrangements at the discretion of the Supervisor. Employees may be required to work at CNA headquarters or other work locations resulting in changes to the scheduled telecommuting or hybrid work arrangements. Clearance: Ability to obtain and maintain top-secret security clearance.
    $69k-91k yearly est. 6d ago

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