NBT Bancorp Incorporated jobs in West Hartford, CT

**About the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As the Senior Quality Assurance Manager, you will lead a high-impact team within our Customer Advocacy division, focusing on the most critical and escalated customer complaints - those that reach executive leadership, regulators, and state agencies. Your mission: safeguard quality, mitigate risk, and champion the voice of the customer. This role goes beyond traditional quality control. You'll manage a team of 5-10 dedicated professionals who validate written and verbal escalated, high risk complaint responses for accuracy, clarity, and compliance, while developing and enhancing the complaint program quality framework. The independent quality control function should work with leaders to raise the bar on quality and help increase quality resolutions in service to customer and managing risk. You'll collaborate closely with Compliance, Legal, Risk, and Root Cause teams to strengthen processes, enhance controls, and ensure regulatory adherence. If you thrive in a fast-paced environment where precision and leadership matter, this is your opportunity to make a measurable impact. **What You'll Do:** + **Lead Quality Control Operations:** Oversee audits and validations of complex customer complaint resolutions, ensuring accuracy, compliance, and exceptional quality. + **Drive Process Excellence:** Identify trends, recommend improvements, and implement solutions that elevate customer advocacy and reduce risk. + **Collaborate Across Functions:** Act as a key liaison with Compliance, Legal, and Risk teams to address audit requests and regulatory requirements. + **Coach and Develop Talent:** Guide your team in procedural writing, quality assessments, and continuous improvement initiatives. + **Champion the Customer:** Ensure every resolution reflects our commitment to advocacy, integrity, and regulatory standards. **Education and Experience Required:** + Bachelor's degree, or equivalent work experience + 3+ years' in quality assurance, compliance, risk-related roles, or other related experience + 2+ years' work leadership and/or supervisory experience **Education and Experience Preferred:** + **Experience with Escalated Complaints:** Background in handling complex customer issues from branches or call centers. + **Compliance & Risk Expertise:** Strong understanding of regulatory requirements, controls, and risk mitigation strategies. + **Process Improvement Skills:** Proven ability to identify gaps and implement procedural enhancements. + **Exceptional Communication:** Skilled in writing, editing, and ensuring clarity and accuracy in customer-facing responses. **Why Join Us?** You'll be part of a mission-driven team that handles the most critical customer interactions, ensuring trust and compliance at every step. This is a leadership role with visibility across the organization and the chance to shape processes that directly impact customer satisfaction and regulatory integrity. **Work Model/Office Location(s):** This is a hybrid position requiring three days in office per week. Eligible candidates must live within commuting distance to one of our two offices below: + 1100 Wehrle Drive, Williamsville, NY 14221 + 850 Main Street, Bridgeport, CT 06604 **Anticipated Travel Requirements:** Employees in this position should be prepared to travel at least once per quarter within the M&T Bank east coast footprint. Travel may occur more often than this and is based upon the needs of the business and work assigned. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Williamsville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Originates new equipment finance and loan business within MTCLC (M&T Capital Leasing Corporation) that adheres to internal credit standards. Structures, negotiates, and closes each transaction and builds and expands existing business relationships. **Primary Responsibilities:** Conduct a needs analysis of the customer via phone and/or in-person to identify the proper structure and product in originating new equipment finance and loan business for MTCLC to enhance overall profitability and minimize expenses. Identify and solicit new sources of business from current and prospective vendors and customers; represent the business in the marketplace to build a strong network to identify additional sales opportunities. Manage and own each transaction from identifying each prospect to funding, including providing credit the appropriate information for their decisioning, responding to questions from credit and the customer, and ensuring documentation is correct. Service and maintain existing sources of business to maintain and expand the customer relationship; assist in collection of payments as well as financial and other information on specific customers as needed. Work with departments throughout the organization to facilitate cross-sell of other Bank products to customers. Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. **Scope of Responsibilities:** **Supervisory/Managerial Responsibilities:** Not Applicable **Education and Experience Required:** Bachelor's degree and a minimum of 5 years' equipment financial and/or other relevant industry experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' equipment finance and/or other relevant industry experience **Education and Experience Preferred:** Theoretical and practical expertise in tax, accounting, and legal issues to apply this expertise to structure appropriate and profitable financial solutions for clients Strong analytical skills Strong influencing skills Strong negotiations skills Proven persuasion skills Strong verbal and written communication skills Strong presentation skills Strong public speaking skills **Physical Requirements:** M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $109,300.00 - $182,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the Consumer Bank. During this 1-year program, Branch Management Trainees engage in a variety of Core Training sessions which includes classroom training, departmental overview presentations and observations, interactions with Senior Leadership across the Retail Bank, and special projects that arise. Branch Trainees will also have On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Primary Responsibilities:** + **Community Branch Management Program** **Core Training** - Branch Management Trainees will complete a one-year training program while creating and adding value to the Retail and Consumer Bank. Trainees will participate in training throughout the one-year program to learn banking, basic financial skills, effective communication and coaching practices, and advanced leadership/interpersonal skills. Throughout this time, trainees will develop a solid understanding of banking functions, processes, and operations by engaging with customers to identify financial needs across all product and service lines, resolving complex service issues, and completing accurate and timely processing of various types of transactions. Trainees will also collaborate with local small business leaders to grow community partnerships as well as taking an active role in coaching and developing their team to achieve their individual career goals. + **On-the-Job Training** - The fundamental skills taught in core training are combined with OTJ training based on individual needs of the branch and Market. Job specific training will cover departmental risk policies, procedures, systems, and financial products. Upon completion of the CBMP, Branch Management Trainees will have basic skills necessary to become entry-level professionals and/or managers in their assigned branch, based on individual performance. + **Branch Network Training** - Branch Trainees will learn numerous functions relating to operations, service, and sales in preparation for a Branch Leadership position. This will include: + Exposure opportunities to master communication and personal interaction skills, detailed product knowledge, maintaining operational efficiencies, sales skills, and achievement of sales goals. + Playing a key role in the Customer Experience, Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP) and branch operations). + Learning all product and service lines to be able to engage with customers to identify financial needs, resolve service issues, and complete accurate and timely processing of teller transactions. + Learning to collaborate with local small business leaders to grow your community partnerships as well as how to coach and develop a team to achieve their individual, personal, and career goals. + **Other Assigned Duties:** + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Consumer Bank. During this 1-year program, Branch Management Trainees engage in various of Core Training sessions and On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Managerial/Supervisory Responsibilities:** N/A **Education and Experience Required:** Bachelor's (or MS/MBA) candidates with: + Minimum Cumulative GPA 3.0 + Customer facing/retail work experience + Outstanding written and verbal communication skills + Strong interpersonal skills + Demonstrated presentation skills + Proven leadership abilities + Demonstrated analytical & computer skills + Work visa sponsorship not offered for this role M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** West Hartford, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent). Primary Responsibilities: Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary. Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency. Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made. Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action. Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Initiates direct contact with consumers. Education and Experience Required: A combined 2 years' higher education and/or relevant work experience. Ability to communicate effectively and professionally over the phone. Excellent communication and customer service skills. Proficiency with word processing and spreadsheet software. Education and Experience Preferred: Associate's degree. Collections experience. Knowledge of M&T systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

Translates most complex credit approvals and raw information into complete, accurate and legally enforceable contracts. Provides advice, guidance, and training to less experienced team members and recommends operational efficiencies to management. Leads team and serves as support for Business leaders and serve as a Subject Matter Expert **Primary Responsibilities:** + Prepare legally binding documents for customer's execution for the most complex transactions with greatest risk to the organization. + Maintain a sound understanding of the laws and regulations for each type of equipment finance asset and location to make sure MTCLC (M&T Capital Leasing Corporation) has a first lien. Analyze and make recommendations to deviate from policy for specific situations to be able to close on a transaction with a customer. + Work with sales, credit, and customers to ensure all legal documents are created properly, executed accordingly and any needed items are obtained for the loan or lease to be perfected. Work with Legal on customer documentation negotiations and incorporate their changes in documents that have been approved and deemed acceptable by MTCLC. + Contribute to the team success by implementing solutions to problems on behalf of the manager, lead team discussions, build procedures with their manager's input and learn and share relevant information with others in the MTCLC organization to achieve individual and team goals. + Represent that MTCLC has a first lien and recommend release of funds for the transaction. Review and run pricing at closing to comply with credit approval and MTCLC policy. Create wires or check requests as applicable to release funds specific to the transaction. Approve outgoing wires of others in the department within assigned authority. + Work on most complex transactions to ensure credit approval conditions are met and appropriate documentation is received. Inform internal and external customers of any problems regarding processing of the transaction. Close most complex loans and leases, ensuring closing requirements are met, including in specialty areas such as aviation and marine. + Obtain and review liens and lien searches. Obtain releases and subordinations from competing secured parties to obtain first lien. Maintain current knowledge of applicable state laws to process titles to obtain MTCLC's accordingly. Prepare and process interim funding for complex or unusual situations. + Approve variances for pricing exceptions under certain circumstances. + Work, primarily on the most complex tasks, utilizing expertise in purchasing non-Leasing paper and assignment documentation for third party originations to ensure MTCLC will be secured when buying the transaction. + Remain current on relevant laws, regulations, and compliance issues to be able to interpret them as required for a specific transaction. + Work with Sales in the sale of MTCLC transactions including, but not limited to, non-routine transactions to sell the deal that we are perfected on. + Ensure complex transactions are properly booked in the appropriate system, input all informational requirements, and ensure files are documented adequately. + Obtain countersigned documents by an authorized signatory at MTCLC and scan them into the system. Obtain any post-closing items allowed per MTCLC policy and/or approval. + Ensure completion and documentation of all files for submission to Portfolio Audit. + Participate in special assignments and projects. + Lead, train and serve as mentor for advice and guidance to less experienced team members. Assist manager with a variety of daily activities including providing feedback on performance, monitoring workflow, and providing recommendations to improve operational efficiency. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position helps ensure accurate and enforceable loan and lease contracts. Errors made by the position could result in loss of first lien position, which puts the organization at risk. This position is critical in the day-to-day operation of the business. The position works directly with borrowers, third party vendors, and internal/external customers and counsel. This requires an excellent knowledge of the leasing business, tax rules, legal issues and accounting rules and insurance requirements applicable to leasing while navigating multiple computer systems to process transactions. The incumbent works with uncertainty, constantly changing legal, tax and accounting rules and must be able to make discretionary decisions based on knowledge, past experience, and within their delegated authority limits. **Supervisory/Managerial Responsibilities:** Not Applicable **Education and Experience Required:** Bachelor's degree and a minimum of 3 year's relevant experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' relevant experience Strong verbal and written communication skills Strong analytical skills Strong math skills Strong organizational skills Detail-oriented Proficiency with personal computers as well as pertinent word processing, spreadsheet, and leasing specific software Specialized knowledge of loan and lease documentation **Education and Experience Preferred:** Minimum of 5 years' relevant experience Ability to convey complex information in a clear and concise manner Ability to evaluate equipment sales contracts, related documents, and data M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $91,100.00 - $151,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Accountable for a revenue goal met through the acquisition of new clients from internal and external sources, and the retention and expansion of a book of business. Consults and coordinates on the delivery of solutions for a comprehensive wealth management strategy for individuals, business owners, and/or families. Primary Responsibilities: Leads the client relationship team and has overall responsibility for assuring the client has access to all resources and solutions of the firm. Work closely with Client Managers, Custom Credit, Investment Advisors and Trust Officers to assess client's current financial situation, goals and objectives to determine solutions through the financial planning process. Prioritize short term and long term needs of the client based on the analysis. Responsible for leading the development of sales strategies to grow client base . Promote and sell the full array of financial services distributed by the Company to current and new clients. Coordinates team communication and activities. Recommend ideas, suggestions and alternative wealth solutions by utilizing a team of specialists as applicable. Responsible for managing pipeline and activities to assure appropriate number of prospect opportunities are in pipeline and moving through sales cycle to meet sales goal. Implement and deliver specific solutions. Leads client relationship review discussion with committee. Manage and review the relationship on an ongoing basis to ensure client goals and objectives are achieved. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. Complete other related duties as assigned. Scope of Responsibilities: As the manager for a book of client relationships, the Wealth Advisor is responsible and accountable for coordinating activities of the relationship team (IAs, FAs, PBs, WSs, etc), and ultimately responsible for growth and retention of that client base. The Wealth Advisor is focused on the profitable expansion of our fee revenue while maintaining the highest ethical standards and adhering to our fiduciary culture. Accountable for revenue growth including the acquisition of new business and the ongoing relationship management, growth and retention of our existing clients. Managerial/Supervisory Responsibilities: None. Education and Experience Required: Bachelor's degree and a minimum of 9 years' sales experience in the financial services industry, or in lieu of a degree, a combined minimum of 13 years' higher education and/or work experience, including a minimum of 5 years' sales experience in the high net worth or ultra high net worth client segment Proven track record of implementing wealth management strategies Education and Experience Preferred: Securities licensing, CFP, CTFA, CPA designation MBA (Master's degree in Business Administration) or JD (Juris Doctor) M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $143,874.91 - $239,791.52 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWest Hartford, Connecticut, United States of America

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. **Primary Responsibilities:** Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. **Scope of Responsibilities:** The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. **Managerial/Supervisory Responsibilities:** Not Applicable **Education and Experience Required:** High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology **Education and Experience Preferred:** Bilingual based on branch needs **Physical Requirements:** Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs - 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.98 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Stratford, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

RMSP: Relationship Manager Sales Training Program A six-month hybrid program that consists of 2-3 weekly virtual sessions and travel (25%) throughout the footprint once/month, for one week at a time. Comprehensive curriculum covering essential topics and skills related to the Business Banking Relationship Manager role. The training is targeted to ensure that participants will learn commercial-specific job knowledge thoroughly and efficiently, so that trainees are well prepared to reach their goals quickly; Classroom collaboration is a key aspect of the program Primary Responsibilities: Participate in a combination of structured classroom sessions, web-based, and on-the-job practical training. Will learn about the credit culture and commercial underwriting process while developing and refining relationship management skills. Exposure to the banks sales culture when supporting commercial customer meetings. Will develop call planning and execution skills. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Complete other related duties as assigned; timely completion of weekly in-program and in-field assignments while also managing networking events, client calls, etc. Scope of Responsibilities: Centralized training and program oversight will be done in Baltimore, MD or another designated location and will include periodic travel to other locations. During the program, all trainees will learn about the credit culture and commercial underwriting process while developing and refining relationship management skills. Trainees will be exposed to the banks sales culture when supporting commercial customer meetings. Additionally, participants will develop call planning and execution skills. Heavy focus on project work, team collaboration, study groups, book clubs, etc. RMSP trainees will also receive a significant amount of exposure to senior management throughout the program. (Need to be able to communicate horizontally and vertically) The candidate will begin in a support role assisting more senior Relationship Managers in their credit and underwriting process and managing customer relationships within the bank. Eventually, successful trainees will be assigned a portfolio as well as sales goals and expectations. Education and Experience Required: Bachelor's Degree in accounting, finance, economics or related business field and one year of sales-related experience with a demonstrated sales aptitude or in lieu of degree, a combined minimum of 5 years higher education and/or work experience. Previous banking and sales experience highly recommended. Demonstrated analytical and quantitative skills, with prior knowledge of accounting principles Ability and willingness to travel (25%) overnight extensively during program. Proficient with MS Office software. Education and Experience Preferred Masters of Business Administration. Previous experience in banking or financial services. Experience in credit and/or underwriting Demonstrated history of volunteerism including contribution to community/civic organizations and causes. An ability to balance priorities and exhibit organizational skills to manage both individual and multiple team priorities. Excellent communication and interpersonal skills with the ability to interact with all levels of personnel using tact and diplomacy. Ability to quickly master the bank's technology and systems. #LI-WR1 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $52.43 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the Consumer Bank. During this 1-year program, Branch Management Trainees engage in a variety of Core Training sessions which includes classroom training, departmental overview presentations and observations, interactions with Senior Leadership across the Retail Bank, and special projects that arise. Branch Trainees will also have On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Primary Responsibilities:** + **Community Branch Management Program** **Core Training** - Branch Management Trainees will complete a one-year training program while creating and adding value to the Retail and Consumer Bank. Trainees will participate in training throughout the one-year program to learn banking, basic financial skills, effective communication and coaching practices, and advanced leadership/interpersonal skills. Throughout this time, trainees will develop a solid understanding of banking functions, processes, and operations by engaging with customers to identify financial needs across all product and service lines, resolving complex service issues, and completing accurate and timely processing of various types of transactions. Trainees will also collaborate with local small business leaders to grow community partnerships as well as taking an active role in coaching and developing their team to achieve their individual career goals. + **On-the-Job Training** - The fundamental skills taught in core training are combined with OTJ training based on individual needs of the branch and Market. Job specific training will cover departmental risk policies, procedures, systems, and financial products. Upon completion of the CBMP, Branch Management Trainees will have basic skills necessary to become entry-level professionals and/or managers in their assigned branch, based on individual performance. + **Branch Network Training** - Branch Trainees will learn numerous functions relating to operations, service, and sales in preparation for a Branch Leadership position. This will include: + Exposure opportunities to master communication and personal interaction skills, detailed product knowledge, maintaining operational efficiencies, sales skills, and achievement of sales goals. + Playing a key role in the Customer Experience, Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP) and branch operations). + Learning all product and service lines to be able to engage with customers to identify financial needs, resolve service issues, and complete accurate and timely processing of teller transactions. + Learning to collaborate with local small business leaders to grow your community partnerships as well as how to coach and develop a team to achieve their individual, personal, and career goals. + **Other Assigned Duties:** + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Consumer Bank. During this 1-year program, Branch Management Trainees engage in various of Core Training sessions and On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Managerial/Supervisory Responsibilities:** N/A **Education and Experience Required:** Bachelor's (or MS/MBA) candidates with: + Minimum Cumulative GPA 3.0 + Customer facing/retail work experience + Outstanding written and verbal communication skills + Strong interpersonal skills + Demonstrated presentation skills + Proven leadership abilities + Demonstrated analytical & computer skills + Work visa sponsorship not offered for this role M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** West Hartford, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

The Community Branch Internship Program is a 10-week summer internship centered around customer service, professional development, career growth and building the necessary interpersonal skills to succeed within Retail Banking. Participants will have the opportunity to immerse themselves into the M&T Bank Culture to gain an understanding of our engagement and belonging efforts along with community initiatives. Interns will gain exposure through guest speakers and industry leaders, workshop trainings, and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank. **Primary Responsibilities:** + Play a key role in Customer Relationship Management through proactive outreach and servicing and will be responsible for identifying financial need of customers and presenting appropriate options, onboarding new customers, and establishing trust with existing customers. + Service our customers to gain fundamental understanding of Retail Banking. + Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank. + Ensure activities adhere to established internal policies and external regulations as applicable. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The jobholder works under immediate supervision. The position is for about a 10-week time period from beginning to June to beginning of August. **Supervisory/Managerial Responsibilities:** Not Applicable **Education and Experience Required:** + Currently pursuing a Bachelor's or Master's degree + Minimum Cumulative GPA of 3.0 + Work visa sponsorship not offered for this role **Education and Experience Preferred:** + Strong written and verbal communication skills + Proficiency in pertinent software, particularly spreadsheet software + Proven analytical skills + Proven critical thinking skills + Strong organizational skills + Detail-oriented M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.00 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Hartford, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Strategic Operations to join the BNY Hamilton Institute, part of our Enablement and Global Affairs organization. This role is located in New York, NY The Institute focuses on driving very tailored development for the company's senior leaders, in the context of BNY's culture, strategic pillars and principles. In addition, it guides BNY's approach towards building financial knowledge through structured programs for both our employees in support financial decision making, and to support the financial resilience of our broader communities. The Senior Associate, Strategic Operations is the go-to person for keeping BNY's Hamilton Institute's initiatives running smoothly. This role combines providing essential program coordination (incl. operational support) with analytical thinking to empower senior leads within the team to achieve strategic objectives. Working across internal stakeholders, external vendors and subject matter experts particularly with the People Team, Philanthropy and Community Banking, this individual will ensure seamless alignment and drive measurable organizational impact. In this role, you'll make an impact in the following ways: Program Operations & Execution Assist in planning and delivering programs, experiences, and enterprise-wide initiatives. Coordinate logistics, communications, pre-work, and post-session analysis. Own vendor management execution (e.g., sourcing reviews) and invoice processing. Data Management & Reporting Ensure quality, consistency, and compliance of data used in executive forums and reporting. Maintain, analyze, and visualize data to support decision-making. Prepare recurring and ad-hoc reports. Communication & Stakeholder Support Draft and edit presentations, talking points, and materials for senior audiences, including the executive committee Conduct a range of advanced, diversified and often confidential duties Update and maintain templates, toolkits, and process documentation Qualifications Bachelor's degree in Business, Finance, HR, Education, or related field. 2-3+ years of experience in finance, financial education, learning & development, HR benefits, or financial wellbeing programs. Excellent collaboration, communication, diplomacy, confidentiality skills. Experience with the Microsoft Office suite of products (mainly Outlook, PowerPoint, Excel, Word). Key Competencies Data-driven mindset Vendor and stakeholder management Clear, empathetic communication At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $58,000 and $80,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.

Salary Range: $16 - $16.75 A position that provides students the opportunity to exercise their skills and apply their knowledge in work situations that relate to their field of education. Will work closely with experienced staff to complete general administrative and operational duties as well as special projects as assigned. Will provide excellent customer service and exhibit professional telephone and communication skill when interacting with customers and clients. Education and Experience: * Currently enrolled as a full-time student in an accredited college * Customer service experience preferred Skills and Abilities: * Basic PC skills with a working knowledge of Word, Excel and PowerPoint * Excellent verbal and written communication skills * Excellent attention to detail * Ability to foster company success through professional appearance, being courteous to customers and other staff by having a positive attitude Tasks Performed: * 30% Develop, send and receive documents * 30% Review, research and analyze documents * 20% Setup and maintain recordkeeping systems * 15% Respond to customer inquiries * 5% Other duties as assigned Physical Requirements: * Communicate effectively with internal and/or external customers * Stationary 75% of time or greater * Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: * Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. * Parental Leave: Six weeks of paid leave at 100% of your salary. * Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. * Dental and Vision Coverage: Ensuring your overall health and well-being. * Flexible Spending Accounts: For healthcare and dependent care expenses. * Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. * Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. * Voluntary Benefits: Including hospital, accident, and critical illness coverage. * Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. * Adoption Assistance: Supporting your growing family. * Tuition Reimbursement: Invest in your education and career growth. * Employee Assistance Program (EAP): Access to support and resources. * Financial and Banking Services: Various benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: * Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. * Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: * Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future * Paid Sick and Safe Leave: For your health and safety. * Employee Assistance Program (EAP): Access to support and resources. * Financial and Banking Services: Various benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor assume sponsorship of an employment Visa at this time.

Originate mortgage applications within low-to-moderate income neighborhoods and to low-to-moderate income borrowers. Participate in Community Reinvestment Act (CRA) related activities and functions within M&T community bank regions. Must adhere to the requirements of federal registration under the SAFE Act. **Primary Responsibilities:** + Works independently to cultivate new mortgage business. + Markets, services and promotes the bank's mortgage products. + May be required to travel to and work at prospective customers' homes or business locations. Follows-up on potential customers via travel or telephone. + Follows-up on potential customers via travel or telephone. + Market bank wide proprietary CRA products, e.g., Get Started, with Retail Bank Network as well as outside organizations such as real estate firms, housing agencies, etc. + Market agency related products (FHA, VA, etc.) to low-to-moderate income borrowers and in low-to-moderate income neighborhoods.Interviews applicants to collect and analyze information regarding their income, assets, debts and credit data as well as their needs, desires, and earnings to assist in determining whether the loan will be an acceptable risk; obtains and analyzes pertinent financial and credit data. + Independently assesses applicant's credit worthiness. + Has authority to issue pre-qualification statement of borrowers' eligibility. + Determines which products best meet the customer's needs and financial circumstances and advises potential borrowers regarding the advantages and disadvantages of different financial products and the most appropriate mortgage loan programs. + Makes recommendations to customers regarding other bank products or to alternative lending vehicles, as needed.Negotiates terms and conditions of loans with mortgagors. + Has authority to bind the bank in connection therewith.Ensures lending compliance with all origination procedures including bank policies and procedures and regulatory requirements. + Advises management on effective compliance strategies and potential modifications to corporate operating policies where appropriate to ensure ongoing regulatory compliance. + Interact with various housing agencies and governmental entities focused on CRA initiatives. + Stay informed of industry regulations and governmental requirements as they relate to CRA housing needs.Meet with potential customers to ascertain financial needs as they may relate to CRA guidelines, first time homebuyer guidelines and mortgage opportunities that lie therein. + Represents the bank in the community and related functions to identify, develop and promote additional business. + May present seminars to general public and real estate agents to promote additional business and community outreach. **Scope of Responsibilities:** Facilitates the bank's need to meet its CRA responsibilities with the federal regulators and the citizens of the community bank regions. Relationships will forge with local housing agencies and groups which specialize in CRA outreach programs. The incumbent is required to travel extensively with limited supervision. The position requires extensive external contacts (potential and existing customers, Realtors, etc.) primarily on sales calls outside the office, as well as internal contacts (other Bank personnel). Will interact with individuals and teams internally and within the assigned community, developing new relationships and maintaining existing relationships. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. **Supervisory/ Managerial Responsibilities:** None. **Education and Experience Required:** Associates degree and 2 years sales experience, OR in lieu of a degree, A combined minimum of 4 years higher education and/or relevant work experience, including a minimum of 2 years sales experience. \#LI-111 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $31.72 - $52.86 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. **Primary Responsibilities:** Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs. Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. Explain the high-level criteria used to decision loan applications. Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs. Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships. Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs. Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud. Resolve and accurately log all customer complaints in the appropriate system. Review, approve and help resolve Consumer and Business Banking customer overdrafts. Accurately complete customer transactions. Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. Complete other related duties as assigned. **Scope of Responsibilities:** The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions. **Managerial/Supervisory Responsibilities:** Not Applicable **Education and Experience Required:** High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience Strong verbal communication skills Strong interpersonal skills Ability to interact with varying customers (consumer to small business) Ability to effectively handle difficult customer conversations Well-organized Proven time management skills Proven prioritization skills Ability to work under critical time constraints in a team environment Proficiency with internet user-level technology **Education and Experience Preferred:** Bilingual based on branch needs Proven referral and/or sales ability **Physical Requirements:** Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs. Ability to read fine print Ability to interact with customers in an open face-to-face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Colchester, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Originates new equipment finance and loan business within MTCLC (M&T Capital Leasing Corporation) that adheres to internal credit standards. Structures, negotiates, and closes each transaction and builds and expands existing business relationships. Primary Responsibilities: Conduct a needs analysis of the customer via phone and/or in-person to identify the proper structure and product in originating new equipment finance and loan business for MTCLC to enhance overall profitability and minimize expenses. Identify and solicit new sources of business from current and prospective vendors and customers; represent the business in the marketplace to build a strong network to identify additional sales opportunities. Manage and own each transaction from identifying each prospect to funding, including providing credit the appropriate information for their decisioning, responding to questions from credit and the customer, and ensuring documentation is correct. Service and maintain existing sources of business to maintain and expand the customer relationship; assist in collection of payments as well as financial and other information on specific customers as needed. Work with departments throughout the organization to facilitate cross-sell of other Bank products to customers. Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities:Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Bachelor's degree and a minimum of 5 years' equipment financial and/or other relevant industry experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' equipment finance and/or other relevant industry experience Education and Experience Preferred: Theoretical and practical expertise in tax, accounting, and legal issues to apply this expertise to structure appropriate and profitable financial solutions for clients Strong analytical skills Strong influencing skills Strong negotiations skills Proven persuasion skills Strong verbal and written communication skills Strong presentation skills Strong public speaking skills Physical Requirements:M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $109,300.00 - $182,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

**THIS ROLE WILL BE HYBRID (3 DAYS/WEEK) OUT OF: BUFFALO NY, BRIDGEPORT CT, or WILMINGTON DE. MUST BE WITHIN A COMMUTABLE DISTANCE OR WILLING TO RELOCATE.** + Participates in all phases of the audits across their assigned projects. Assists in completion of annual risk assessments, continuous auditing, and remediation plan validations as assigned, under supervision of a Lead Auditor or Manager. **Primary Responsibilities:** + Participate in audits by executing assigned tasks in accordance with the Division's methodology and professional standards. Complete work within the established timeframes with guidance by a Lead Auditor or Manager. + As part of audit execution, conduct effective walkthroughs, accurately identify risks and controls within the process, design and execute effective testing approach with guidance by a Lead Auditor or Manager. + Conduct effective root cause analysis of identified findings with guidance by a Lead Auditor or Manager. + Actively participate in meetings with business management and provide updates on their respective areas of testing. + Participate in other assurance activities (including continuous auditing, product delivery assessments, validation procedures, investigations, and retrospective reviews) under the supervision of a Lead Auditor or Manager, utilizing modernized assurance methodologies, tools, and approaches and in accordance with the Division's methodology. + Document the work, including findings, in clear and concise fashion in accordance with the Division's methodology. + Embrace innovative change. + Understand how to effectively incorporate data analytics. + Actively seek out knowledge in the areas of assigned audit activities. + Embrace the culture of engagement and belonging . + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** + This individual is responsible for executing and documenting assigned assurance activities to support the delivery of audit reports that are in conformance with professional auditing standards. They report to an Audit (Senior) Manager. **Supervisory/Managerial Responsibilities:** + Not Applicable **Education and Experience Required:** + Bachelor's degree and a minimum of 2 years' work experience or successful completion of the MDP (Management Trainee program), or in lieu of degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' work experience or successful completion of the MDP (Management Trainee program) + Proven analytical skills + Proven critical thinking skills + Effective verbal and written communication skills + Willingness to challenge the status quo and defend conclusions when challenged **Education and Experience Preferred:** + Bachelor's degree in Accounting, Business, Finance, Technology, Cybersecurity, Mathematics, Statistics, or other related technical field + MBA or Master's degree in an appropriate field + Related professional certifications + Financial services experience \#LI-RS1 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Serves as an advisor to provide an advice-based approach to financial solutions for an assigned book of business in a centralized area comprised of smaller, less complex accounts. Solicits new and existing investments and insurance solutions from mass affluent customer segment, primarily Retail and Business Banking. Works with Investment Advisors, Financial Advisors, Community partners, Wealth/WISD and Mortgage to deliver advice-based solutions and alternative investment and insurance solutions catered to the individualized needs of each customer and with the client's best interest in mind. **Primary Responsibilities:** + Based on individualized needs analysis, prepare recommendations for customized financial solutions to current and potential Bank customers and their portfolios, to meet their needs and with their best interests in mind; offer an array of products and services best suited to meet those needs; sell and close these independently. Profile customers and deliver recommendations to ensure these needs are met. + Accounts are within a centralized function comprised of generally smaller and less complex accounts. Use sales tools and modules to conduct the analysis and offer the best advice and products and customer understanding of solutions in a moderately complex level of suitability within defined standard procedures, regulatory requirements and in support of the best interests of each customer. + Deliver a diversified set of brokerage, investment and insurance and advice-based solutions with amindset to meet the individualized investment needs of current and potential Bank customers for the mass affluent segment of a smaller, less complex nature, utilizing experts in , Carriers, Wholesalers in Insurance and Managed Accounts, as necessary. + Utilize COIs (Centers of Influence) to offer a diversified set of solutions and full scope of investment products and services to meet the best interest of clients and within regulatory requirement. + Increase assets under management by offering investment and insurance solutions to clients and leveraging partnerships in Retail, Business Banking and Wealth to increase referrals. + Provide services by advising the customer on the advantages and disadvantages of different product decisions in alignment with their individual needs. + Coach and mentor less experienced Financial Advisors, Licensed Bankers and Business Banking staff to ensure quality investment and insurance referrals. + Meet or exceed established sales goals for assigned portfolio, while meeting individual client needs and complying with pertinent policies and regulations. + Maintain customer appointment activity log on a weekly basis, to substantiate advisory and referral activity; follow-up on activity levels of all products to meet or exceed expectations. + Maintain and build referral channel and develop strong partnerships with Retail branch, Business Banking and Wealth partners to ensure investment needs of current and potential are met or exceeded. + Work with Retail, Business Banking, Community Bank and Wealth through ongoing account reviews and re-evaluation of customer needs + Deliver a high quality customer service experience during each customer interaction through a complete understanding of sales process, policies and licensing requirements to contribute to the attraction, retention and expansion of client relationships + Ensure accuracy in completing required paperwork to comply with standard procedures, regulatory requirements and firm policies. + Serve as a primary PIC (Supervisor/Person-in-Charge) to lead and manage customer relationships to bring the full spectrum of investment and insurance solutions to each client based on their individualized needs. + Regularly review customer information to ensure compliance with BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements to protect Bank interests. Address issues of non-compliance by requesting additional information from the client and updating the remediation tool in the appropriate system. + Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** **Education and Experience** **Required:** Associates' degree and a minimum of 2 years' investment or insurance sales experience, or in lieu of a degree, a combined minimum of 4 years' higher education and/or work experience, including a minimum of 2 years' investment or insurance sales experience FINRA Series 7, 63 and 65 or 66 licenses Pertinent state Life/Variable Insurance (LAH) licenses **Education and Experience Preferred:** Previous trust/fiduciary product, Financial Planning, Managed Accounts or insurance experience CFP (Certified Financial Planner), CLU (Chartered Life Underwriter) and/or ChFC (Chartered Financial Consultant) designation M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $75,900.00 - $126,500.00 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Translates most complex credit approvals and raw information into complete, accurate and legally enforceable contracts. Provides advice, guidance, and training to less experienced team members and recommends operational efficiencies to management. Leads team and serves as support for Business leaders and serve as a Subject Matter Expert Primary Responsibilities: Prepare legally binding documents for customer's execution for the most complex transactions with greatest risk to the organization. Maintain a sound understanding of the laws and regulations for each type of equipment finance asset and location to make sure MTCLC (M&T Capital Leasing Corporation) has a first lien. Analyze and make recommendations to deviate from policy for specific situations to be able to close on a transaction with a customer. Work with sales, credit, and customers to ensure all legal documents are created properly, executed accordingly and any needed items are obtained for the loan or lease to be perfected. Work with Legal on customer documentation negotiations and incorporate their changes in documents that have been approved and deemed acceptable by MTCLC. Contribute to the team success by implementing solutions to problems on behalf of the manager, lead team discussions, build procedures with their manager's input and learn and share relevant information with others in the MTCLC organization to achieve individual and team goals. Represent that MTCLC has a first lien and recommend release of funds for the transaction. Review and run pricing at closing to comply with credit approval and MTCLC policy. Create wires or check requests as applicable to release funds specific to the transaction. Approve outgoing wires of others in the department within assigned authority. Work on most complex transactions to ensure credit approval conditions are met and appropriate documentation is received. Inform internal and external customers of any problems regarding processing of the transaction. Close most complex loans and leases, ensuring closing requirements are met, including in specialty areas such as aviation and marine. Obtain and review liens and lien searches. Obtain releases and subordinations from competing secured parties to obtain first lien. Maintain current knowledge of applicable state laws to process titles to obtain MTCLC's accordingly. Prepare and process interim funding for complex or unusual situations. Approve variances for pricing exceptions under certain circumstances. Work, primarily on the most complex tasks, utilizing expertise in purchasing non-Leasing paper and assignment documentation for third party originations to ensure MTCLC will be secured when buying the transaction. Remain current on relevant laws, regulations, and compliance issues to be able to interpret them as required for a specific transaction. Work with Sales in the sale of MTCLC transactions including, but not limited to, non-routine transactions to sell the deal that we are perfected on. Ensure complex transactions are properly booked in the appropriate system, input all informational requirements, and ensure files are documented adequately. Obtain countersigned documents by an authorized signatory at MTCLC and scan them into the system. Obtain any post-closing items allowed per MTCLC policy and/or approval. Ensure completion and documentation of all files for submission to Portfolio Audit. Participate in special assignments and projects. Lead, train and serve as mentor for advice and guidance to less experienced team members. Assist manager with a variety of daily activities including providing feedback on performance, monitoring workflow, and providing recommendations to improve operational efficiency. Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position helps ensure accurate and enforceable loan and lease contracts. Errors made by the position could result in loss of first lien position, which puts the organization at risk. This position is critical in the day-to-day operation of the business. The position works directly with borrowers, third party vendors, and internal/external customers and counsel. This requires an excellent knowledge of the leasing business, tax rules, legal issues and accounting rules and insurance requirements applicable to leasing while navigating multiple computer systems to process transactions. The incumbent works with uncertainty, constantly changing legal, tax and accounting rules and must be able to make discretionary decisions based on knowledge, past experience, and within their delegated authority limits. Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Bachelor's degree and a minimum of 3 year's relevant experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' relevant experience Strong verbal and written communication skills Strong analytical skills Strong math skills Strong organizational skills Detail-oriented Proficiency with personal computers as well as pertinent word processing, spreadsheet, and leasing specific software Specialized knowledge of loan and lease documentation Education and Experience Preferred: Minimum of 5 years' relevant experience Ability to convey complex information in a clear and concise manner Ability to evaluate equipment sales contracts, related documents, and data M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $91,100.00 - $151,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

The Community Branch Internship Program is a 10-week summer internship centered around customer service, professional development, career growth and building the necessary interpersonal skills to succeed within Retail Banking. Participants will have the opportunity to immerse themselves into the M&T Bank Culture to gain an understanding of our engagement and belonging efforts along with community initiatives. Interns will gain exposure through guest speakers and industry leaders, workshop trainings, and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank. **Primary Responsibilities:** + Play a key role in Customer Relationship Management through proactive outreach and servicing and will be responsible for identifying financial need of customers and presenting appropriate options, onboarding new customers, and establishing trust with existing customers. + Service our customers to gain fundamental understanding of Retail Banking. + Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank. + Ensure activities adhere to established internal policies and external regulations as applicable. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The jobholder works under immediate supervision. The position is for about a 10-week time period from beginning to June to beginning of August. **Supervisory/Managerial Responsibilities:** Not Applicable **Education and Experience Required:** + Currently pursuing a Bachelor's or Master's degree + Minimum Cumulative GPA of 3.0 + Work visa sponsorship not offered for this role **Education and Experience Preferred:** + Strong written and verbal communication skills + Proficiency in pertinent software, particularly spreadsheet software + Proven analytical skills + Proven critical thinking skills + Strong organizational skills + Detail-oriented M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.00 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Norwich, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.