NCO Group history

Michael J. Barrist took the reins of the company from his retiring parents in 1986.

In the eight-year period ending in 1994, the company grew to $5 million in sales and 125 employees.

Armed with a revolving loan from Mellon Bank, NCO purchased three companies before 1996: B. Richard Miller Inc., Eastern Business Services, and the collection division of Trans Union Corp.

In 1997, the company had posted $85 million in revenues.

By 1998, NCO had acquired 11 companies and was posting $118 million in revenues.

1999: NCO declares halt in aggressive acquisitions.

In October 2000, the company announced the formation of a separate debt-purchasing business in conjunction with the announcement of the purchase of Creditrust Corp.

NCO Group moved into the age of the Internet in February 2001 with an announcement that it would partner with CyberStarts, Inc. and Collections X to develop e-collection products and services.

Winkler, J.D., Leonard, H.A., & Shanley, M.G. (2002). Army distance learning and personnel readiness.

In 2004, NCO was fined by the United States Federal Trade Commission for violations of the Fair Credit Reporting Act for improper reporting of consumers' debt information.

Hogan, D.W., Wright, R.K., & Arnold, G.F. (2007). Story of the Noncommissioned Officer Corps: The backbone of the Army.

In 2012, NCO and APAC Customer Services merged to form Expert Global Solutions. (en)

2, 2017. (United States Army photo by Sgt.

The current problem is Soldiers, generally, only have a surface knowledge of the corps' evolution supplied from basic training (Cox, 2018). As a result, many NCOs are destined to make the same mistakes as their predecessors.