Field Service Technician jobs at NCR - 1909 jobs

Must have Associate degree or two-year technical certificate, or 3-5 years' experience in lieu of degree/certificate. · 5+ years successful experience in industrial service or equipment installation is required. · 3+ years Field engineering experience · Very good Electrical and mechanical troubleshooting skills required. · Ability to read electrical schematics. · Experience with pneumatics is also an advantage. · Management/ supervisor experience would also be an advantage. Skills and Abilities · Detail-oriented, self-motivated with strong communication skills · Proven ability to multi-task and work collaboratively as well as independently in a dynamic environment. · Experience with hot melt adhesives is preferred. · Bilingual skills highly preferred Key Words: Technical Manufacturing Industrial service Mechanical Electrical Maintenance Installation Travel Bachelor's Degree Requirement: No

Our client is currently seeking a Engineering & Maintenance Technician II for their CPG Manufacturing facility located near Salisbury NC. This is a 4-day work week, working 10-hour days Mon-Thurs. The Maintenance / Engineering Tech will work closely with the Maintenance Manager & Engineering Team to install, repair, and fabricate plant equipment along with monitoring the performance of plant equipment to revise & generate maintenance programs & schedules and make corrective actions. This is a newer, automated facility and the company offers a competitive salary & benefits that are 90% paid for & 3-4 weeks PTO to start. Interested Candidates should contact Lee Douglas @ ************ or email a current resume to ****************** This job will have the following responsibilities: Operate basic repair and maintenance equipment. Monitor the performance of manufacturing and packaging equipment and take corrective actions, such as repairs Promptly bring to the attention of Maintenance Manager or VP of any problems that may be beyond one's skill set. Assist as necessary with independent repair and maintenance contractors. Assist with equipment rebuilds, upgrades and installations Monitor and perform basic repairs and maintenance on the manufacturing, warehousing, and the office facilities Maintains safe and clean work environment by following current good manufacturing practices (cGMP), and standard operating procedures; complying with legal regulations; monitoring environment. Qualifications & Requirements: High School Diploma / Trade School Certifications Preferred 2+ Years of Manufacturing Experience - Food / Beverage / Personal Care Products / Consumer Packaged Good Preferred Ability to read, write and trouble shoot simple electrical wiring problems. Ability to perform minor level mechanical and electrical repairs to manufacturing equipment, packaging. equipment, packaging equipment, pumps, fans, facility mechanical systems etc. Ability to assist with equipment installation. #JDP

This position will report to the Service Manager. The responsibilities of the Service Technician are to service, maintain, troubleshoot, and repair heating, ventilation, air conditioning, refrigeration systems and equipment. Diagnosing malfunctions and determining repair needs, inspecting, and performing tests on systems and equipment for defective parts and to assure proper functioning. Essential Job Function Customer Service Always present a professional positive and helpful attitude when interacting with customers and co-workers. Exhibit an understanding of Human Relations and functions as a “team player”. This position has frequent contact with customers, requiring reasonable tact and strong verbal/written communication skills. Observe additional maintenance needs requiring attention and report to the appropriate people. Basic Functions/Requirements Read and write English. Write legibly. Read a tape measure, perform basic math skills: (Add, Subtract, Fractions, Calculate sales tax) Must have valid Michigan drivers' licenses, good driving record (our insurance must accept you) Paperwork filled out properly daily, including electronic documentation, if applicable. Follow verbal and written instructions. Follow all safety rules. Be able to wear all P.P.E's when applicable (steel toe boots, gloves, safety glasses, hard hat, etc.) Lift, climb, bend, and kneel to complete assigned tasks. Tolerate working at heights off a ladder, scaffold, and aerial lifts. Perform heavy physical labor during adverse weather conditions. Work in confined spaces, exposed to fumes, chemicals, grease, acids, oil and in the vicinity of noise and vibration with proper P.P.E's. Maintain cooperative and effective working relationship with others. Be able to take “on call” in the regular rotation. Be available to work any time of the day to take care of your customer. (Before 8:00 am and after 5:00 pm during the week, any time weekends, and holidays) 4 hours safety training required annually. Must have refrigerant transition and recovery certification card. Continuing education is expected. Education/Experience High school diploma or GED preferred. 10+ Years' experience preferred. Work Coordination and Paperwork Coordinate start and stop time with Service Dispatcher for each call. Organize all work detail (work performed, service recommendations, etc.) and complete an accurate work ticket, paper or electronic, for billing and payroll purposes. Submit all paperwork to the office each Monday before 10:00 AM or at end of each month is required. Obtain record on work ticket and communicate to vendor an appropriate purchase order number when purchasing job-related parts and supplies. Physical Requirements Climbing (ladders, stairs, etc.) while carrying tools and parts Lift 50 lbs. frequently, 100 lbs. occasionally, and 100+ lbs. with assistance Bending or stooping Extended periods of walking Regular exposure to weather conditions Operating a motor vehicle Owning and operating power or hand tools Exposure to potentially harmful chemicals or materials with proper P.P.D's Non-Essential duties and responsibilities Performs other duties as assigned by Management.

Growing food production facility near Gardena, CA is seeking a hands-on Continuous Improvement Technician to enforce CI initiatives, 5S programs, and capital projects across our manufacturing operations. This role reports to the Process Engineer, and focuses on improving shop floor performance, business processes, and overall value chain efficiency while ensuring improvements are sustained long-term. This position is not a standard 40-hour role. The successful candidate must be available as needed, including weekends, when critical project work is scheduled. Key Responsibilities Enforce Continuous Improvement (CI) projects using DMAIC Serve as 5S Champion and ensure long-term sustainment of improvements Manage capital improvement projects and support capital planning Implement CI changes on the shop floor (layout, material flow, Kanban, workstation design) Conduct data analysis using control charts, Pareto charts, histograms, etc. Drive waste reduction, productivity improvements, lead time and WIP reduction Perform root cause analysis and barrier removal Create standard work, time studies, and production support tools Track, document, and report project results Support Kaizen and continuous improvement culture throughout the facility Qualifications High school diploma or GED required 3+ years of manufacturing experience Lean / Six Sigma White or Yellow Belt required Strong knowledge of Lean tools: 5S, Kaizen, Value Stream Mapping, 8 Wastes Food manufacturing experience preferred Experience participating in capital projects Strong technical, problem-solving, and communication skills Intermediate to advanced computer skills (Microsoft Office) Ability to analyze data and apply practical solutions Work Expectations Must be willing to work 50+ hours per week Weekend work required when project timelines demand it Flexible weekday scheduling when appropriate Why Join Us Direct influence on plant performance and growth Opportunity to manage major operational improvements Stable, growing manufacturing environment Salary Range: Depends on Experience Level.

Fiber Splicer / Field Operations Technician FULL-TIME | NATIONWIDE TRAVEL | MUST BE WILLING TO TRAVEL 4 WEEKS AT A TIME Company: E-3 Technical Solutions OUR VISION At E-3 Technical Solutions, we are committed to creating opportunities for our team to thrive and grow in the telecommunications industry. Our reputation is built on reliability, technical excellence, and a commitment to doing the job right the first time. We believe that when we take care of our people and our customers, success follows. JOB SUMMARY We are currently seeking a motivated and experienced Fiber Splicer / Field Operations Technician to join our nationwide team. This full-time, travel-based role is critical to the deployment and maintenance of high-performance fiber optic networks across the country. The ideal candidate will have practical, in-the-field experience with fiber optic splicing, testing, and troubleshooting, and be comfortable working independently in dynamic environments. KEY RESPONSIBILITIES Install, splice, and test single-mode and multi-mode fiber optic cables and connectors Perform OTDR, power meter, and light source testing for end-to-end validation Interpret fiber optic schematics, splice plans, and network diagrams Conduct troubleshooting and resolve technical issues efficiently in the field Complete preventative maintenance and report potential infrastructure issues Maintain thorough and accurate documentation of all work performed Collaborate with engineering, construction, and project teams to support deployments Manage and maintain inventory of fiber optic tools, test gear, and consumables Follow all safety protocols and adhere to company and industry quality standards REQUIREMENTS High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred Proven field experience with fiber optic installation, splicing, and testing Strong understanding of OTDRs, power meters, fusion splicers, and related equipment Excellent problem-solving skills and attention to detail Effective communication skills (both verbal and written) Valid driver's license and reliable transportation Ability to work independently with minimal supervision Flexible schedule - must be able to work evenings, weekends, or on-call as needed Comfortable with extensive nationwide travel (3-4 weeks at a time) WHAT WE OFFER Competitive pay Paid travel and per diem Opportunity to grow with a rapidly expanding telecom company A supportive team that values quality, safety, and professionalism HOW TO APPLY If you're passionate about fiber optics, thrive in the field, and are ready to travel and grow with a company that values your work, we want to hear from you. Please submit your resume and a brief cover letter to be considered.

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: The Mobility Team is hiring. We are seeking an experienced ITS / Intelligent Mobility Services Market Lead to join our Traffic and ITS team in South Florida. This role will work alongside Arcadis senior leaders, managers, and engineers to lead the strategy and projects for programs and projects across South Florida. The IMS Market Lead will utilize Arcadis' strong national and international reputation to support the growth of practice, opportunities, and services provided in the Florida Transportation market. This is a hybrid position; candidate location preference is South Florida. Candidates will have the ability to work a hybrid schedule but will be required to attend internal and external client meetings in person as needed. The IMS Market Lead will sit within the larger Global Mobility Business Area. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: As a client-facing project and people manager in transportation, the IMS Market Lead will be involved in developing relationships between potential clients and Arcadis to enhance Arcadis's opportunities in traffic and ITS in Florida. The IMS Market Lead will work alongside other senior program managers, project managers, and engineers to lead the delivery for programs and projects in Florida and across the Southeast. Role Accountabilities: * Growth: Coordinate with account leaders and regional management to lead the growth with local agencies and the FDOT district within your local market. This includes maintaining client relationships across a variety of clients, identifying and leading project pursuits, and identification of additional resources to meet future project needs. Additionally, assist regional leaders in identifying and recruiting new entry-level and experienced transportation engineers. * Operations: Work with regional and national management to develop and achieve operational performance goals and adhere to standards related to the Arcadis Way of Project Management. Additionally, you will coordinate with Department Leaders from other states across the organization to balance resources and share technical knowledge to assist in overall organizational growth. * Project Delivery: Collaborate with project managers and production team to define schedules and methodologies for local and regionally significant ITS / TSMO / Traffic Operations projects including those for public and private sector clients. Additionally, directly, and indirectly oversee technical execution of complex projects including engineering analysis, design, and operations. * Internal Campaigns/Initiatives: Assist/champion internal initiatives including those related to staff growth, strategic positioning, office operations, and global strategy. * Key Skills: Excellent verbal and written communication skills. Ability to work well in groups as well as independently. Qualifications & Experience: Required Qualifications: * 10+ years of relevant work experience * Bachelor's Degree in Engineering, Transportation Field or similar field. * Must possess a Florida PE * Must possess a U.S. Driver's License * Experience in TSMO, ITS Design or Traffic Operations * Experience with Industry leading transportation and Engineering principles. * Experience with FDOT design standards and common industry tools/software Preferred Qualifications: * Master's Degree in Transportation Engineering * Experience managing large tasks and/or projects * Experience managing projects for FDOT Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 20 days PTO that accrue per year. The salary range for this position is $136,719K - $239,259K. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. Join Arcadis. Create a Legacy. #LI-HYBRID #Mobility-NA #Mobility-US-Jobs #Traffic-ANA #LI-HA1 #IMSLead-HA

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: The Mobility Team is hiring. We are seeking an experienced ITS / Intelligent Mobility Services Market Lead to join our Traffic and ITS team in South Florida. This role will work alongside Arcadis senior leaders, managers, and engineers to lead the strategy and projects for programs and projects across South Florida. The IMS Market Lead will utilize Arcadis' strong national and international reputation to support the growth of practice, opportunities, and services provided in the Florida Transportation market. This is a hybrid position; candidate location preference is South Florida. Candidates will have the ability to work a hybrid schedule but will be required to attend internal and external client meetings in person as needed. The IMS Market Lead will sit within the larger Global Mobility Business Area. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: As a client-facing project and people manager in transportation, the IMS Market Lead will be involved in developing relationships between potential clients and Arcadis to enhance Arcadis's opportunities in traffic and ITS in Florida. The IMS Market Lead will work alongside other senior program managers, project managers, and engineers to lead the delivery for programs and projects in Florida and across the Southeast. Role Accountabilities: Growth: Coordinate with account leaders and regional management to lead the growth with local agencies and the FDOT district within your local market. This includes maintaining client relationships across a variety of clients, identifying and leading project pursuits, and identification of additional resources to meet future project needs. Additionally, assist regional leaders in identifying and recruiting new entry-level and experienced transportation engineers. Operations: Work with regional and national management to develop and achieve operational performance goals and adhere to standards related to the Arcadis Way of Project Management. Additionally, you will coordinate with Department Leaders from other states across the organization to balance resources and share technical knowledge to assist in overall organizational growth. Project Delivery: Collaborate with project managers and production team to define schedules and methodologies for local and regionally significant ITS / TSMO / Traffic Operations projects including those for public and private sector clients. Additionally, directly, and indirectly oversee technical execution of complex projects including engineering analysis, design, and operations. Internal Campaigns/Initiatives: Assist/champion internal initiatives including those related to staff growth, strategic positioning, office operations, and global strategy. Key Skills: Excellent verbal and written communication skills. Ability to work well in groups as well as independently. Qualifications & Experience: Required Qualifications: 10+ years of relevant work experience Bachelor's Degree in Engineering, Transportation Field or similar field. Must possess a Florida PE Must possess a U.S. Driver's License Experience in TSMO, ITS Design or Traffic Operations Experience with Industry leading transportation and Engineering principles. Experience with FDOT design standards and common industry tools/software Preferred Qualifications: Master's Degree in Transportation Engineering Experience managing large tasks and/or projects Experience managing projects for FDOT Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 20 days PTO that accrue per year. The salary range for this position is $136,719K - $239,259K. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. Join Arcadis. Create a Legacy. #LI-HYBRID #Mobility-NA #Mobility-US-Jobs #Traffic-ANA #LI-HA1 #IMSLead-HA

Fiber Splicer / Field Operations Technician FULL-TIME | NATIONWIDE TRAVEL | MUST BE WILLING TO TRAVEL 4 WEEKS AT A TIME Company: E-3 Technical Solutions OUR VISION At E-3 Technical Solutions, we are committed to creating opportunities for our team to thrive and grow in the telecommunications industry. Our reputation is built on reliability, technical excellence, and a commitment to doing the job right the first time. We believe that when we take care of our people and our customers, success follows. JOB SUMMARY We are currently seeking a motivated and experienced Fiber Splicer / Field Operations Technician to join our nationwide team. This full-time, travel-based role is critical to the deployment and maintenance of high-performance fiber optic networks across the country. The ideal candidate will have practical, in-the-field experience with fiber optic splicing, testing, and troubleshooting, and be comfortable working independently in dynamic environments. KEY RESPONSIBILITIES Install, splice, and test single-mode and multi-mode fiber optic cables and connectors Perform OTDR, power meter, and light source testing for end-to-end validation Interpret fiber optic schematics, splice plans, and network diagrams Conduct troubleshooting and resolve technical issues efficiently in the field Complete preventative maintenance and report potential infrastructure issues Maintain thorough and accurate documentation of all work performed Collaborate with engineering, construction, and project teams to support deployments Manage and maintain inventory of fiber optic tools, test gear, and consumables Follow all safety protocols and adhere to company and industry quality standards REQUIREMENTS High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred Proven field experience with fiber optic installation, splicing, and testing Strong understanding of OTDRs, power meters, fusion splicers, and related equipment Excellent problem-solving skills and attention to detail Effective communication skills (both verbal and written) Valid driver's license and reliable transportation Ability to work independently with minimal supervision Flexible schedule - must be able to work evenings, weekends, or on-call as needed Comfortable with extensive nationwide travel (3-4 weeks at a time) WHAT WE OFFER Competitive pay Paid travel and per diem Opportunity to grow with a rapidly expanding telecom company A supportive team that values quality, safety, and professionalism HOW TO APPLY If you're passionate about fiber optics, thrive in the field, and are ready to travel and grow with a company that values your work, we want to hear from you. Please submit your resume and a brief cover letter to be considered.

Fiber Splicer / Field Operations Technician FULL-TIME | NATIONWIDE TRAVEL | MUST BE WILLING TO TRAVEL 4 WEEKS AT A TIME Company: E-3 Technical Solutions OUR VISION At E-3 Technical Solutions, we are committed to creating opportunities for our team to thrive and grow in the telecommunications industry. Our reputation is built on reliability, technical excellence, and a commitment to doing the job right the first time. We believe that when we take care of our people and our customers, success follows. JOB SUMMARY We are currently seeking a motivated and experienced Fiber Splicer / Field Operations Technician to join our nationwide team. This full-time, travel-based role is critical to the deployment and maintenance of high-performance fiber optic networks across the country. The ideal candidate will have practical, in-the-field experience with fiber optic splicing, testing, and troubleshooting, and be comfortable working independently in dynamic environments. KEY RESPONSIBILITIES Install, splice, and test single-mode and multi-mode fiber optic cables and connectors Perform OTDR, power meter, and light source testing for end-to-end validation Interpret fiber optic schematics, splice plans, and network diagrams Conduct troubleshooting and resolve technical issues efficiently in the field Complete preventative maintenance and report potential infrastructure issues Maintain thorough and accurate documentation of all work performed Collaborate with engineering, construction, and project teams to support deployments Manage and maintain inventory of fiber optic tools, test gear, and consumables Follow all safety protocols and adhere to company and industry quality standards REQUIREMENTS High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred Proven field experience with fiber optic installation, splicing, and testing Strong understanding of OTDRs, power meters, fusion splicers, and related equipment Excellent problem-solving skills and attention to detail Effective communication skills (both verbal and written) Valid driver's license and reliable transportation Ability to work independently with minimal supervision Flexible schedule - must be able to work evenings, weekends, or on-call as needed Comfortable with extensive nationwide travel (3-4 weeks at a time) WHAT WE OFFER Competitive pay Paid travel and per diem Opportunity to grow with a rapidly expanding telecom company A supportive team that values quality, safety, and professionalism HOW TO APPLY If you're passionate about fiber optics, thrive in the field, and are ready to travel and grow with a company that values your work, we want to hear from you. Please submit your resume and a brief cover letter to be considered.

Fiber Splicer / Field Operations Technician FULL-TIME | NATIONWIDE TRAVEL | MUST BE WILLING TO TRAVEL 4 WEEKS AT A TIME Company: E-3 Technical Solutions OUR VISION At E-3 Technical Solutions, we are committed to creating opportunities for our team to thrive and grow in the telecommunications industry. Our reputation is built on reliability, technical excellence, and a commitment to doing the job right the first time. We believe that when we take care of our people and our customers, success follows. JOB SUMMARY We are currently seeking a motivated and experienced Fiber Splicer / Field Operations Technician to join our nationwide team. This full-time, travel-based role is critical to the deployment and maintenance of high-performance fiber optic networks across the country. The ideal candidate will have practical, in-the-field experience with fiber optic splicing, testing, and troubleshooting, and be comfortable working independently in dynamic environments. KEY RESPONSIBILITIES Install, splice, and test single-mode and multi-mode fiber optic cables and connectors Perform OTDR, power meter, and light source testing for end-to-end validation Interpret fiber optic schematics, splice plans, and network diagrams Conduct troubleshooting and resolve technical issues efficiently in the field Complete preventative maintenance and report potential infrastructure issues Maintain thorough and accurate documentation of all work performed Collaborate with engineering, construction, and project teams to support deployments Manage and maintain inventory of fiber optic tools, test gear, and consumables Follow all safety protocols and adhere to company and industry quality standards REQUIREMENTS High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred Proven field experience with fiber optic installation, splicing, and testing Strong understanding of OTDRs, power meters, fusion splicers, and related equipment Excellent problem-solving skills and attention to detail Effective communication skills (both verbal and written) Valid driver's license and reliable transportation Ability to work independently with minimal supervision Flexible schedule - must be able to work evenings, weekends, or on-call as needed Comfortable with extensive nationwide travel (3-4 weeks at a time) WHAT WE OFFER Competitive pay Paid travel and per diem Opportunity to grow with a rapidly expanding telecom company A supportive team that values quality, safety, and professionalism HOW TO APPLY If you're passionate about fiber optics, thrive in the field, and are ready to travel and grow with a company that values your work, we want to hear from you. Please submit your resume and a brief cover letter to be considered.

Details: The Lead Fiber Splicer is responsible for the installation and maintenance of fiber optic cables. They work on lines, analyzing and optimizing their operation. Underground and aerial fiber optic splice/tester. Responsibilities: Fusion splices SM ribbon and loose tube fiber optic cables, to initiate or terminate various types of fiber optic connectors (ST, SC, LC). Occasionally leads crews, involving supervision of other employees. Installs and tests pressurized and non-pressurized closures on all types and sizes of cable. Analyzes and troubleshoots basic technical problems or issues. Reviews, interprets, and works with various maps, drawings, blueprints and testing documents. Performs daily testing and maintenance of splicing and testing equipment. Performs optical continuity and conformance testing. Makes splicing rearrangements on existing facilities in underground, aerial and building work locations. Adheres to company policies, regulations, procedures, and principles. All other duties as required. Details: Technical Requirements: Minimum of 3 years on the job experience Working knowledge of using various fusion splicing and optical testing equipment including, Alcoa Fujikura, GN Net Test, EXFO, Fitel, Sumitomo, and Viavi. Basic understanding of Outlook, Excel and Word. Ability to read, review, interpret and understand technical documents and blueprints. Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks, etc.). Ability to work in confined spaces. Solid organizational skills. Safety-conscious. Able to travel. Flexible schedule, with hours of day and days of week. Compensation: $25.00-30.00/hr EQUAL EMPLOYMENT OPPORTUNITY POLICY #MTA1 Motive Energy Telecommunications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Motive Energy Telecommunications complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Motive Energy Telecommunications expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned. The scope of the job may change as necessitated by business demands.

Please note that this role requires candidates to be based in the Sacramento, California area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy. * Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator * Install and set up new computer hardware, software and peripherals * Troubleshoot and resolve onsite issues related to workstations and printers * Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix * Educate and guide VC3 clients on technical standards and best practices * Identify recurring issues and initiate problem tickets for them * Make recommendations to the VC3 team for improvements of supported hardware and software * Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients * Participate in the on-call rotation (1 week every 3-4 months) * Additional duties as assigned * Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada * 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 * 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Job DescriptionDescriptionPlease note that this role requires candidates to be based in the Sacramento, California area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy. What you will be doing: Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator Install and set up new computer hardware, software and peripherals Troubleshoot and resolve onsite issues related to workstations and printers Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix Educate and guide VC3 clients on technical standards and best practices Identify recurring issues and initiate problem tickets for them Make recommendations to the VC3 team for improvements of supported hardware and software Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Participate in the on-call rotation (1 week every 3-4 months) Additional duties as assigned The tools you bring: Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS Go Beyond - you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. What's in it for you: Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. Pay Transparency: $45,200.00 - $52, 700.00 USD Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! Want to know more about what it's like to be a Field Engineer? Take a look here!

Job DescriptionDescriptionLeveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility. The Field Analyst/Engineer I is responsible for providing mid-level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence. In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our customers face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing. Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by: Serve as One “Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success. Passionately Curious “Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning. Own It “Own IT” is about having the courage to do what's right, resolve to take responsibility, and grit to cross the finish line. Go Beyond “Go Beyond” is taking that extra step to create moments that are unexpected but appreciated. Our Core Focus - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset. The “VC3 Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients. Key Responsibilities Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards. Have full-time access to a vehicle, a valid driver's license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada. Drive to clients' offices as required by remote staff. Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time. Set up new computer hardware, software, and peripherals. Train and educate VC3 clients on technical standards. Troubleshoot and resolve issues that require an onsite presence with: Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office General network connectivity including ISP Common networking technologies such as DHCP and DNS Wireless network performance and accessibility Remote access technologies including VPN, RDS, and Citrix Operating systems on servers, desktops, and laptops Common peripherals such as printers Identify recurring issues and initiate problem tickets for them. Make recommendations for improvements of supported hardware and software. Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process Additional Responsibilities: Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Receive mentoring and feedback from peers and others Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams Review Tickets with Team Lead Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings Create and update documentation when changes or occur, or when discoveries are made Educate users on Process, Hardware, and Software Answer Incoming Service Desk phone calls and chats when not at a client site Attend monthly training & team meetings as required. Participate in the on-call rotation (1 week every 3-4 months) Skills, Knowledge & Expertise KPI goals consistently met in Service Technician I or II roles. 1-2 years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3. Microsoft 365 or Azure certifications highly desired Good problem solving and decision-making skills; ability to understand and analyze complex issues Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality At least 2 years relevant IT experience fully supporting and building customer environments. At least 2 years' experience managing & working with the following technologies: Windows Client Operating Systems (7, 8, 10, 11) Windows Server Microsoft/Office 365 Virus and Security TCP/IP DHCP DNS Additional info you will want to know: Travel Requirements: day travel often Work Schedule: Must participate in paid 7×24 rotation; scheduled work after hours and on weekends Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information VC3 offers great benefits, including: National health insurance coverage with two plan options FSA (flexible spending account) for health and/or dependent care HSA (health savings account) Vision and dental plans for you and your dependents 100% company paid basic life and long-term disability insurance 401k with a company match And more!

Please note that this role requires candidates to be based in or near the Cincinnati, Ohio area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy. * Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator * Install and set up new computer hardware, software and peripherals * Troubleshoot and resolve onsite issues related to workstations and printers * Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix * Educate and guide VC3 clients on technical standards and best practices * Identify recurring issues and initiate problem tickets for them * Make recommendations to the VC3 team for improvements of supported hardware and software * Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients * Participate in the on-call rotation (1 week every 3-4 months) * Additional duties as assigned * Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada * 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 * 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Job DescriptionDescriptionPlease note that this role requires candidates to be based in or near the Cincinnati, Ohio area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy. What you will be doing: Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator Install and set up new computer hardware, software and peripherals Troubleshoot and resolve onsite issues related to workstations and printers Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix Educate and guide VC3 clients on technical standards and best practices Identify recurring issues and initiate problem tickets for them Make recommendations to the VC3 team for improvements of supported hardware and software Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Participate in the on-call rotation (1 week every 3-4 months) Additional duties as assigned The tools you bring: Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS Go Beyond - you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. What's in it for you: Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! Want to know more about what it's like to be a Field Engineer? Take a look here!

Please note that this role requires candidates to be based in DFW, Texas. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy. * Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator * Install and set up new computer hardware, software and peripherals * Troubleshoot and resolve onsite issues related to workstations and printers * Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix * Educate and guide VC3 clients on technical standards and best practices * Identify recurring issues and initiate problem tickets for them * Make recommendations to the VC3 team for improvements of supported hardware and software * Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients * Participate in the on-call rotation (1 week every 3-4 months) * Additional duties as assigned * Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada * 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 * 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Job DescriptionDescriptionPlease note that this role requires candidates to be based in DFW, Texas. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy. What you will be doing: Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator Install and set up new computer hardware, software and peripherals Troubleshoot and resolve onsite issues related to workstations and printers Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix Educate and guide VC3 clients on technical standards and best practices Identify recurring issues and initiate problem tickets for them Make recommendations to the VC3 team for improvements of supported hardware and software Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Participate in the on-call rotation (1 week every 3-4 months) Additional duties as assigned The tools you bring: Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS Go Beyond - you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. What's in it for you: Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! Want to know more about what it's like to be a Field Engineer? Take a look here!

Please note that this role requires candidates to be based in DFW, Texas. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. * Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator * Install and set up new computer hardware, software and peripherals * Troubleshoot and resolve onsite issues related to workstations and printers * Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix * Educate and guide VC3 clients on technical standards and best practices * Identify recurring issues and initiate problem tickets for them * Make recommendations to the VC3 team for improvements of supported hardware and software * Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients * Participate in the on-call rotation (1 week every 3-4 months) * Additional duties as assigned * Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada * 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 * 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS * Go Beyond - you take that extra step to create moments that are unexpected but appreciated. * Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. * Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. * Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.