Operation Support Analyst jobs at NCR - 2021 jobs

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success. Job Title: Production Support Lead Location(s): Austin, TX Job Description: This position will interface with key stakeholders and apply your expertise across different stages of the Production Support Life Cycle, including incident management, problem resolution, root cause analysis, and continuous service improvement. You will play an important role in leading and coordinating the resolution of high-priority issues, ensuring system stability, and minimizing business impact. You will also oversee day-to-day support operations, manage service requests, drive automation and process improvements, and ensure adherence to SLAs. In this role, you will lead validation and coordination of fixes across environments, support implementation and transition activities, and provide guidance during critical releases and warranty periods. You will be part of a collaborative culture where teamwork is encouraged, operational excellence is rewarded, and diversity is respected and valued. Skillset: Technology. Infra_Too Administration-ITSM ServiceNow Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of Information Technology experience. Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix. Strong experience in supporting ServiceNow Platform. Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB). Experience in working on ServiceNow Production support projects. Familiarity with integration concepts (API, Webservices, REST/SOAP). Preferred Qualifications: Good to have - ServiceNow Certified System Administrator (CSA) certification. Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM. Experience in ServiceNow upgrades and patching activities. Experience and desire to work in a Global delivery environment. Ability to work in diverse/multiple team stakeholder environment and client interfacing skills. Analytical and communication skills. Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

CV Resources is partnering with a real estate firm in search for a MRI Super User (MRI Web) with a strong property accounting background to serve as the functional and reporting expert for the MRI platform. This role will own MRI data, reporting, queries, and system optimization, acting as the bridge between Accounting, Property Management, and IT/Systems. The ideal candidate is highly proficient in MRI Web, can write and modify queries, build custom reports, and understands how property accounting workflows, lease data, CAM, and financial reporting should function inside MRI. Key Responsibilities MRI System Ownership & Reporting Serve as the MRI Web subject matter expert for the organization Build, modify, and maintain MRI queries, reports, and dashboards Design and automate standard and ad-hoc reports for Accounting, Property Management, Asset Management, and Leadership Support month-end, quarter-end, and year-end reporting needs from MRI Ensure data integrity across leases, tenants, properties, GL, and CAM structures Troubleshoot data, reporting, and configuration issues in MRI Business & Accounting Support Partner closely with Property Accounting and Property Management teams to support: Financial reporting Lease administration CAM reconciliations Budgets and forecasts Translate business and accounting requirements into MRI configurations and reporting solutions Support lease setup, amendments, CAM structures, and billing rules in MRI Assist with system enhancements, process improvements, and reporting automation System Administration & Optimization Own MRI Web configuration, security roles, and user access (in partnership with IT) Document system processes, reporting logic, and data structures Identify opportunities to improve reporting speed, accuracy, and usability Serve as primary liaison with MRI support and consultants as needed Qualifications Required 3+ years of hands-on MRI (preferably MRI Web) experience Proven experience writing MRI queries and building custom reports Strong property accounting background (commercial real estate preferred) Solid understanding of: General ledger Lease administration Tenant billing CAM Financial statements Advanced Excel skills

Are you an experienced Sr. Customer Service Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Sr. Customer Service Analyst to work at their company in Detroit, MI. Position Summary: The role is critical for supporting the program management team by acting as the primary interface in addressing various complaints and requests. Key responsibilities include: Primary Responsibilities/Accountabilities: Complaint/Escalation Handling Addressing all MPSC complaints and Executive Consumer Affairs web complaints (approximately 250 per year) Managing "I Can Help" requests Adhering to the required service level guidelines Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints. Supporting two separate call center companies. Reimbursement and Claims Processing Reviewing and processing over 2,500 reimbursement requests and 19,000 Greenbacks claims Currently, response times do not meet the desired average of 3 business days, often extending up to 30 days depending on volume and seasonality Quality Assurance and Training Monitoring over 80 call center FTEs for quality assurance during weekly call calibration sessions and providing feedback Ensuring adherence to proper HPP training guidelines Driving sales and retention efforts at the call center/Participating in weekly huddles Customer Feedback and Improvement Reviewing all Net Promoter Surveys Responding to NPS ticket complaint requests for callbacks (about 20 per week) Using Continuous Improvement (CI) to reduce complaints and improve customer satisfaction and Net Promoter scores Maintaining the customer journey map and tracking progress for improvements Reporting Creating reports for weekly/monthly General Manager meetings and/or Director/VP report-outs on performance metrics. Storm Duty may be required as part of an every third week rotation. Storm role is only required during the week on rotation and only if a storm is “called” where storm hours are required if a storm occurs at a level that requires Storm duty personnel (it is not very frequent). The only exception is if CAT Storm (Catastrophic Storm means when a threshold of over 100,000 customers are out of power and the length of time to restore could take up to 24 hours or more to restore. This CAT storm designation is defined by the Corporate storm team and will notify all storm duty participants when necessary. At that time all storm duty personnel are required to work storm role regardless if it is their storm week and also required regardless if it is a weekend, off hours, holiday etc.

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success. Job Title: Business Analyst Location: Atlanta, GA Job Summary: We are looking for a Senior Business Analyst with strong expertise in ServiceNow, Kafka, and hands-on experience in Python and Angular. The ideal candidate will bridge business needs and technical solutions, ensuring successful delivery of enterprise-grade applications and integrations. Key Responsibilities: Lead requirements gathering and analysis for ServiceNow implementations and integrations. Collaborate with stakeholders and technical teams to design solutions leveraging ServiceNow, Kafka, Python, and Angular. Perform impact analysis, gap-fit assessments, and process mapping for ITSM and related workflows. Act as a liaison between business and technical teams, ensuring clear communication and alignment. Develop and maintain BA artifacts (BRDs, functional specs, user stories). Support Agile processes: backlog grooming, sprint planning, and retrospectives. Conduct UAT and validate solutions against business requirements. Provide executive-level reporting on project status, risks, and mitigation strategies. Required Skills & Qualifications: Mandatory: Strong experience with ServiceNow (ITSM modules, workflows, integrations). Proficiency in Kafka, Python, and Angular. Solid background in business analysis and stakeholder engagement. Hands-on experience with Agile/Scrum methodologies. Excellent communication and documentation skills. Preferred Skills: Experience with Confluence, Jira, and cloud technologies. Knowledge of middleware and API integration patterns. Familiarity with DevOps and automation tools. Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities As a Senior Support Engineer, you will report to the Manager of Support Engineering and the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related to Vault and Vault Enterprise and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. You will contribute to product growth and development via weekly product meetings. You will also attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering. This will be a part of our Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise teams. What you'll do: Reproduce and debug customer issues by building or using existing test environments and tools. Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance Solve incoming technical support requests within SLA, including high-severity urgent cases. Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features. Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings. Collaborate with account managers to schedule, coordinate, and lead customer debugging calls. Document and record all activity with customers in accordance to both internal and external security standards. Contribute to product documentation, customer knowledge base, and best practices guides. Continuously improve process and tools in collaboration with the team. Periodic on-call rotation for production-down issues. Provision and bootstrap a Vault cluster without assistance. Understanding of Vault/Vault Enterprise and the interaction with other products within the HashiCorp Product Suite. Begin preparation for the Vault Certification Exam Complete Vault Certification Exam. Within first 60 days: Ride along on 1-2 live customer debugging calls. Effectively triage and respond to Sev 3 & Sev 4 inquiries independently. Contribute 1 Support Knowledge Base article. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted Begin working Sev 2 tickets. Within first 90 days: Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Required technical and professional expertise Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for mission-critical software. Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python). Experience with major cloud platforms, distributed systems, microservice architecture, and containers. Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. Preferred technical and professional experience Bachelor's degree in Computer Science or equivalent professional experience preferred DevOps Engineering, Software Engineering, and/or System Administration experience is a plus. Experience or knowledge with Vault; other HashiCorp tools is a plus. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

A leading global technology company is seeking a Senior Support Engineer in San Francisco. The role involves troubleshooting complex issues, maintaining customer communication, and contributing to Vault product improvements. Ideal candidates will have hands-on support engineering experience, familiarity with cloud platforms, and strong scripting skills. Join a dynamic team where you'll have a direct impact on customer satisfaction and product success. This position offers competitive benefits and the chance to develop within a diverse environment. #J-18808-Ljbffr

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. You will be joining the Marketplace Topline team within the FP&A function. This team is dedicated to providing financial insights and supporting data-driven decision-making, collaborating closely with cross-functional stakeholders to shape strategic initiatives and drive sustainable growth. Responsibilities Support financial deliverables related to close, forecasting, and planning for the Marketplace business Analyze marketplace financial data to identify trends, risks, and opportunities for revenue enhancement Collaborate with cross-functional teams to develop and implement strategies that optimize revenue processes Provide financial insights and support for strategic initiatives related to marketplace operations Monitor and report on marketplace performance, offering recommendations for improvements Minimum Qualifications At least 5 years experience in finance, with the majority in financial planning and analysis in tech, consulting or banking Strong financial modeling skills and an understanding of business metrics Demonstrated experience drawing upon insights to tell a compelling story using data Experience engaging and providing financial support to senior business partners Strong critical thinking, organizational, interpersonal, communication, and collaboration skills Experience working in a dynamic, rapidly changing environment A curiosity to learn and the initiative to act Preferred Qualifications Technology or Software / SaaS industry experience (Marketplace business experience good to have) Experience with topline forecasting in technical field Experience working with Sales and Revenue Accounting teams Experience working with a variety of planning tools, finance systems, and BI tools (eg Anaplan, SQL) Hold a degree in Economics, Mathematics, Finance or related field Benefits Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career. #J-18808-Ljbffr

About the team: The Global Retention Programs team at Gartner is seeking a talented operations analyst to join our team. The Global Retention Programs team are experts in ensuring that Gartner's largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders, and also plays a critical role in providing Gartner's Operating Committee with regular recommendations, insights and opportunities to shape the company's retention and growth strategy. What you'll do: Creatively solve open-ended operational problems across all phases of the project lifecycle: understanding business challenges, proposing and architecting technical solutions, data wrangling & cleaning, exploratory data analysis, feature engineering, model selection and development, model validation, and model operationalization Develop actionable insights that influence delivery of exceptional client service by integrating observations about client needs and internal processes and capabilities. Present insights and recommendations to cross-functional partners. Leverage Python and SQL as well as Excel expertise to support the business in analyzing problems; leverage techniques from machine learning/AI, natural language processing, and statistical modeling to solve challenging business problems. Effectively communicate complex technical solutions and analytical results to both technical and non-technical stakeholders, ensuring alignment and understanding. Collaborate cross-functionally with business stakeholders, IT, and Project Management teams to design, develop, and deliver solutions that have a measurable business impact. What you'll need: Bachelor's degree in Statistics, Mathematics, Computer Science, or a related quantitative field and 4-5 years of data analysis experience; or Master's degree and 2-3 years experience. Proficiency in Python (including core data manipulation libraries - Pandas/Polars, NumPy, etc.) and SQL; working knowledge of Excel. Experience working with AI tools and APIs to enhance data workflows. Demonstrated ability to write and maintain production-quality code for data cleaning, transformation, and analysis. Practical understanding of statistical principles and their applications; practical experience with core statistical modelling/ML methods. Ability to thrive in a fast-paced environment, managing multiple priorities and delivering high-quality results within established timelines Exceptional communication skills, with the ability to convey complex technical concepts to diverse audiences and influence key stakeholders and leaders across the organization #LI-JH4 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 72,000 USD - 100,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:105140 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Job Title: Operations Analyst 🕒 Contract: 12 Months About the Role We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, workload management, and operational reporting. This role is ideal for a proactive professional who enjoys working with data, tracking performance metrics, and driving operational efficiency in a collaborative, fast-paced environment. Key Responsibilities Extract, organize, and validate data from databases to support reporting and business decision-making Assist with workload management by helping prioritize tasks and optimize resource utilization Track, analyze, and report on financial performance and key operational metrics Build dashboards and presentations to communicate insights to stakeholders Provide ongoing operational support and identify process improvement opportunities Collaborate with cross-functional teams to implement best practices Qualifications Bachelor's degree in Business, Finance, Data Analytics, or a related field (or equivalent experience) Experience with database querying tools such as SQL preferred Strong proficiency in Microsoft Power Suite (Power BI, Power Apps, Power Automate) Advanced skills in Microsoft Excel and PowerPoint Strong analytical, organizational, and problem-solving skills Excellent communication and teamwork abilities

IDR is looking for a UKG Business Analyst to join our client's growing team in Las Colinas for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today! Position Overview: The manager is seeking a true Business Requirements Analyst to support a long-term UKG Pro Workforce Management implementation. This role will act as the primary business-side analyst, partnering closely with a third-party implementation partner while owning internal requirements and analysis work. Top Skills: 5+ years as a Business Analyst or Business Systems analyst 3+ years of experience working with UKG Workforce Management (Time and Attendance) Prior experience handling UKG implementation projects Hands-on experience with Root Cause Analysis, Requirements, and Configuration of tools Must have strong communication skills to speak with implementation partner and senior leadership What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

We're helping upstream and midstream operators adopt artificial intelligence at scale. As an AI Business Analyst, you'll bridge operations and technology - capturing business needs, documenting workflows, and driving the adoption of AI-powered tools, copilots, and predictive insights. You'll work with engineers, developers, and data scientists to translate field challenges into intelligent solutions that deliver measurable ROI. What you'll do: Shape requirements for AI/ML and digital solutions. Support copilots, agents, predictive dashboards, and workflow automation. Drive testing, training, and adoption of new AI tools. Partner with stakeholders to unlock efficiency, safety, and sustainability gains. What we're looking for: Strong business analysis and stakeholder skills. Oil & gas operational knowledge (land, accounting, D&C, production, SCADA, PI, logistics). Familiarity with cloud and AI platforms (Azure, Power Platform, OpenAI). Curiosity and passion for making AI real in the field. Be part of the team bringing AI into oil & gas operations - moving beyond digital workflows to intelligent decision-making. We are actively recruiting for our growing project pipeline focused on AI transformation and adoption.

Our client is seeking for Business Analyst for a hybrid role based in Alpharetta, GA . The position focuses on Business analyst with strong HR/workforce systems + data analysis + integration focus. If you feel interested on this position reach me @ below signature. Title: Business Analyst Location: Alpharetta GA (Hybrid 3days/Week) Duration: 6+ months Contract to Hire ** Onsite interview is required for this role. This is not a remote role ** We are looking for a detail-oriented and proactive Business Systems Analyst with data analysis skills. This role needs some knowledge of workforce data, compensation and time management, and process integration around these areas. You will be responsible for: Collaborating with stakeholders to capture and analyze requirements for new systems, processes, and interfaces. Documenting both current and future states with workflows, and presentations. Working with IT teams including facilitating UAT to ensure alignment with business requirements. Required Skills and Experience Skilled in designing and analyzing business processes and workflows. Experience in documenting requirements using functional specifications, user stories, diagrams, process flows, and AS-IS/TO-BE analysis. Knowledge of compensation and time management, and process integration across enterprise systems. Experience with API Analysis and documentation (payloads, data model) Solid grasp of SDLC processes, with a preference for Agile/Scrum experience. Strong problem-solving abilities and forward-thinking skills. Able to influence decisions and foster cooperation across departments. Ability to prioritize multiple projects and adapt to dynamic priorities effectively. Clear and persuasive in both technical and non-technical communication Srinivas (Srini) Kolumula Sr Technical Recruiter Office: ************ 912 Holcomb Bridge Road, Suite 301 Roswell, Georgia 30076 ********************************** LinkedIn **************************** A Saicon Company Certified WBE/MBE

Job Title: System Analyst (Calypso Configuration & CATT tool) Duration: 12+ Months Contract Experience needed: 6+ years of proven business or systems analysis experience (within financial services industry preferred) Derivative Trade Processing and Collateral Management domain expertise from a business and/or technology Experience with Calypso Configuration & CATT tool Experience in defining clear and concise requirements for and providing support for financial applications Experience with leading projects working along with a team of analysts and developers. Experience coaching/mentoring/training less experienced folks in team. Experience with JIRA, Postman, Excel, SQL, and Microservices based applications preferred Ability to understand the technology and software architecture of an application Strong analysis skills, with a proven track record of delivery of sophisticated technology projects Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related fields Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a harmonious work style Ability to establish and maintain positive relationships with business partners and technology Confident with having trade-off conversations with business partners A consistent track record of excellent written and verbal communication skills with business and technical team members across the organization

MUST HAVE'S: THE EXPERTISE & SKILLS YOU BRING 6+ years of proven business or systems analysis experience (within financial services industry preferred) Derivative Trade Processing and Collateral Management domain expertise from a business and/or technology Experience with Calypso Configuration & CATT tool Experience in defining clear and concise requirements for and providing support for financial applications Experience with leading projects working along with a team of analysts and developers. Experience coaching/mentoring/training less experienced folks in team. Experience with JIRA, Postman, Excel, SQL, and Microservices based applications preferred Ability to understand the technology and software architecture of an application Strong analysis skills, with a proven track record of delivery of sophisticated technology projects Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related fields Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a harmonious work style Ability to establish and maintain positive relationships with business partners and technology Confident with having trade-off conversations with business partners A consistent track record of excellent written and verbal communication skills with business and technical team members across the organization

MatchPoint is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you! Role: Project Support Analyst Location: Rosemead, CA (Hybrid - Tuesday and Wednesday) Contract: 1 year - likely to extend Rate : $50 to $52 /hr w2 The Project Analyst supports the delivery of Information Technology (IT) and Operational Technology (OT) projects within a utility environment. This role partners with Project Managers, engineering teams, operations, cybersecurity, and vendors to support planning, execution, tracking, and reporting across initiatives that enable grid operations, enterprise systems, and field technologies. The Project Analyst plays a key role in ensuring projects follow utility governance, security standards, and regulatory requirements while meeting schedule, cost, and quality objectives. Required Qualifications Bachelor's degree in Business, Information Systems, Engineering, or a related field. 2-5 years of experience supporting IT, OT, or technology-driven projects. Experience working in structured or regulated environments. Familiarity with project management methodologies (Waterfall, Agile, or hybrid). Proficiency with project and collaboration tools (e.g., MS Project, Smartsheet, Jira, SharePoint). Strong organizational, analytical, and documentation skills. Effective written and verbal communication skills. Preferred Qualifications Experience in a utility, energy, or critical infrastructure environment. Exposure to OT systems such as SCADA, ADMS, OMS, AMI, or field/telecom technologies. Understanding of IT/OT cybersecurity considerations. Key Responsibilities Project Planning & Coordination Support planning activities for IT/OT projects, including scope definition, schedules, milestones, and dependencies. Coordinate project tasks across IT, OT, engineering, operations, cybersecurity, and vendor teams. Schedule, Cost & Resource Tracking Maintain project schedules and dashboards; monitor progress against approved baselines. Track project financials, including budgets, forecasts, accruals, and invoices. Support resource planning and effort tracking across internal and external teams. Reporting & Documentation Develop and maintain project documentation such as charters, work plans, risk and issue logs, change requests, and decision logs. Prepare weekly, monthly, and executive-level status reports. Ensure documentation aligns with utility PMO standards, audit requirements, and regulatory expectations. Risk, Issue & Change Management Identify, log, and monitor project risks and issues; assist with mitigation planning and escalation. Support change control processes, including impact analysis and approval workflows. Track interdependencies between IT and OT workstreams and highlight potential impacts. Stakeholder & Vendor Support Act as a coordination point between business stakeholders, IT/OT teams, and third-party vendors. Support meeting facilitation, including agendas, materials, and meeting minutes. Assist with vendor deliverable tracking and compliance with contractual requirements. Governance, Security & Compliance Support adherence to SDLC, IT/OT governance frameworks, and utility policies. Assist with cybersecurity, NERC, and regulatory documentation and review processes (as applicable). Support audit readiness and evidence collection for project activities. ***************************** MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Skill Set : OS Imaging MAC Total Experience : 5.00 to 15.00 Years No of Openings : 1 Domain : IT Recruitment Keywords: IT Support Analyst, Walkup Bar Support, Technology User Support Business Title: Tech bar Analyst Job Summary: As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in person as needed daily. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers. service while managing engagement between end users, operational leadership, and IT teammates. Required Skills/Experience Experience collaborating with various teams in a service-oriented customer-success environment Experience troubleshooting issues, researching solutions, and problem-solving efficiency Ability to learn & adapt quickly to new technologies and business requirements Ability to solve complex incidents by applying well-known documented solutions and processes, while maintaining task ownership to completion with minimal direct supervision Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing Ability to leverage attentive listening to understand and empathize with customer needs Experience supporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals Experience supporting and troubleshooting corporate networks and remote user environments Experience supporting and troubleshooting L1 Active Directory related issues Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication) Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed Adherence to security policies and corporate best practices Ensuring support content is accurate and up to date (Knowledge base maintenance) The pay range for this role is $50,000 - $55,000*per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_******************************. #J-18808-Ljbffr

Job Title: Epic TDR Support Analyst Travel Requirement: Required travel throughout the healthcare system / region (go-live support) Duration: 6 - Month Contract Pay: $50 - $60/hour W2 Expenses: Mileage Reimbursement for travel Job Description: Summary The Epic TDR Support Analyst plays a critical role in supporting Epic Technical Dress Rehearsals (TDRs) and go-live readiness activities across a healthcare system. This role supports end-to-end technical validation of Epic environments, workflows, interfaces, devices, and infrastructure prior to Epic go-live events. The analyst partners with Epic application teams, infrastructure, clinical informatics, and operational stakeholders to ensure systems, integrations, and workflows function as expected in real-world clinical scenarios. This role is based in Tyler, TX and requires travel to facilities during TDR and go-live periods. Key Responsibilities Support planning, execution, and issue resolution for Epic Technical Dress Rehearsals (TDRs) Validate Epic system readiness, including applications, interfaces, devices, and workflows Execute and support end-to-end testing scenarios simulating real clinical and operational workflows Identify, document, track, and escalate defects and risks identified during TDR events Collaborate with Epic application teams, interface teams, infrastructure, networking, and device teams Support issue triage, remediation, and retesting during TDR and pre-go-live phases Provide on-site support at hospitals and clinics during TDRs and go-live activities Assist with cutover preparation, go-live command center support, and stabilization activities Maintain detailed documentation of test results, issues, and lessons learned Support continuous improvement of TDR processes, tools, and runbooks Required Qualifications Experience supporting Epic Technical Dress Rehearsals (TDR) or Epic go-live readiness activities Strong understanding of Epic workflows and integrated healthcare systems Experience working in healthcare IT environments (hospital or integrated delivery network) Ability to troubleshoot technical and workflow issues under time-sensitive conditions Strong communication skills with both technical and clinical stakeholders Willingness and ability to travel extensively during TDR and go-live periods Preferred Qualifications Epic certification(s) in clinical, revenue cycle, or technical modules Experience supporting Epic go-lives, upgrades, or large-scale implementations Familiarity with interfaces, devices, printers, barcode scanners, and clinical hardware Experience with incident tracking tools (ServiceNow, JIRA, Azure DevOps, etc.) Prior command center or activation support experience Skills & Competencies Strong problem-solving and critical-thinking skills Ability to perform under pressure during go-live events Highly organized with excellent attention to detail Team-oriented with a customer-service mindset Adaptable to changing priorities and schedules

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Commercial Operations Analyst I plays a critical role within the Commercial Operations team by providing foundational support for the deal desk and sales management functions. This position is integral to facilitating efficient deal execution and achieving team objectives through the management of pricing strategies, order forms, contract vehicles, and the coordination of deal progression to completion. Additionally, the role emphasizes driving process improvements, maintaining data integrity, and delivering actionable insights to inform strategic decision-making. Responsibilities: Assist in streamlining deal desk processes by collaborating with sales leadership, field teams, and operations to identify and resolve bottlenecks in deal execution. Manage the order management process by preparing order forms, managing quote approvals, ensuring alignment with cooperative contract vehicles, resellers, and distributors, and adhering to established guidelines. Perform pricing analyses under the guidance of senior team members, contributing to optimized deal structuring and alignment with financial metrics. Assist in the development and maintenance of dashboards and tools that enhance visibility into deal performance, ensuring data accuracy and alignment with team objectives. Ensure compliance with standard booking metrics through accurate deal data review and adherence to revenue recognition guidelines. Contribute to the identification of process improvement opportunities within the commercial operations workflow to support scaling efforts. Maintain CRM (Salesforce) data integrity, ensuring accurate and consistent information across sales and operations systems. Provide routine analysis and reporting to support deal desk operations and address specific ad hoc requests from sales management or leadership. Requirements and Preferred Experience: Bachelor's degree in Business, Finance, Accounting, or a related discipline is required. A minimum of 2 years of experience in deal desk operations, sales operations, finance, or a related field is preferred. Relevant internships or academic projects may be considered. Familiarity with B2B SaaS deal structures or similar environments is preferred. Strong problem-solving skills, with a focus on learning and applying established guidelines to resolve routine challenges. Curiosity about emerging technologies, including artificial intelligence (AI), and their potential to improve operation processes and decision-making. Ability to adapt to a fast-paced environment and manage evolving priorities with guidance from the manager. Clear written and verbal communication skills to articulate findings (e.g., pricing and deal structures) and collaborate effectively within the team. Proficiency in Google Suite (or Microsoft 365) and basic knowledge of Salesforce or other CRM systems is preferred. Familiarity with operational tools (e.g., CPQ, Tableau, Outreach) and quoting tools is highly preferred. Compensation: Chicago, IL: $65,000 - $78,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $65K - $78K Apply for this Job

Job Title: FP&A Analyst / Senior Analyst Report To: Vice President, Strategic Finance FLSA Status: Exempt We are seeking a dynamic and experienced FP&A Senior Analyst to join our finance team at a private equity-backed company experiencing record demand and rapid capacity expansion. Reporting to the Vice President, Strategic Finance, the position offers significant visibility to executive leadership, the Board, our private equity sponsor, and lenders. The ideal candidate will excel in building robust financial models, delivering actionable insights, and managing recurring reporting processes that directly support both day-to-day operations and long-term strategic decision-making. This is a unique opportunity to gain PE portfolio company experience in a fast-paced, entrepreneurial environment. Key Responsibilities The core responsibilities of this role include: Budgeting and forecasting: Participate in the development of annual budgets, quarterly forecasts, and long-range financial plans, ensuring alignment with organizational goals and incorporating historical data, trends, and business drivers. Sponsor & lender reporting: Prepare monthly reporting packages for the private equity sponsor, support quarterly Board presentations, and manage lender reporting requirements including covenant calculations and compliance schedules. Develop and maintain financial models: Build sophisticated models for scenario analysis, ROI evaluations, investment opportunities, and variance analysis to forecast financial performance and identify risks/opportunities. Conduct in-depth financial analysis: Analyze financial data, performance metrics, and KPIs to provide insights on manufacturing performance, revenue drivers, and operational efficiencies, including variance analysis and commentary on business trends. Prepare and present reports: Generate daily/monthly/quarterly management reports, dashboards, and ad-hoc analyses to support executive decision-making and strategic planning. Collaborate across teams: Partner with cross-functional departments, executive leadership, and business units to gather financial inputs, evaluate initiatives, and drive performance improvements. Monitor performance and risks: Track key financial metrics, identify emerging trends or issues, and recommend solutions to optimize assets, investments, and cost-saving opportunities. Drive process improvements: Evaluate and implement enhancements to FP&A tools, systems, and methodologies to increase efficiency and accuracy. Qualifications Bachelor's degree in Finance, Accounting, or a related field (Master's or CFA/CPA preferred). 3-7+ years of progressive experience in FP&A, financial analysis, or related roles. Proven track record in a fast-paced environment. Required Skills Advanced proficiency in Microsoft Excel and BI tools (e.g., Tableau, Power BI, or similar). Strong analytical and problem-solving abilities, with attention to detail. Excellent communication and presentation skills for conveying complex financial information to non-financial stakeholders. Leadership and collaboration skills to manage projects and work cross-functionally. Ability to multitask in a dynamic setting and adapt to changing priorities.