Relationship Manager jobs at NCR - 1845 jobs

Aera Technology is a pioneer in the growing category of Decision Intelligence - the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud, we are helping the best-known brands in the world make smarter, faster decisions. Privately-held and VC-funded, we have a global team of over 400 Aeranauts - and we're growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. The ideal candidate will be based out the Boston area. Responsibilities Identify new business (Hunting) by identifying, qualifying, and closing new SaaS opportunities Meet and exceed quarterly and annual sales ACV bookings targets Develop and maintain strong relationships with key decision makers Actively seek out new business opportunities to develop pipeline Stay current on industry trends and market developments Work closely with cross-functional teams to ensure seamless sales processes and successful transition to client implementation About You Must be based in the Boston Metro area A player with 5+ years experience serving large enterprise customers Experience in industrial verticals (e.g. manufacturing, chemicals) with a focus on the following domains: Supply Chain / Planning / Data Analytics Solid track record in either management consulting or enterprise software sales, with successful engagements with the C-suite, account development and net new sales Excellent communication, presentation, negotiation, and interpersonal skills Ability to work in a fast-paced, dynamic, high-growth environment and meet tight deadlines Bachelor's degree in Business or a related field Nice to Have Strong understanding of the chemicals and/or manufacturing industries Network of contacts in the field Background in Data Analytics / Planning / ML/AI a definite plus Supply Chain or Finance experience a plus $180,000 - $200,000 a year Compensation for this position is a maximum salary of $200,000 cash + 10% commission on all NNARR (uncapped) + Meaningful equity. If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let's build this! Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Benefits Summary At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, remote work reimbursement, generous parental leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you're working from the office, you'll also have access to a fully-stocked kitchen with a selection of snacks and beverages.

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world's most complex organizations-from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue. We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain. The Opportunity We're at an inflection point. Our platform is proven, our customers see tremendous value in their customer operations, and we're sitting on 2/3 of our business and our highest growth potential right here in North America. But we have a strategic challenge to solve: while we're deeply successful within our operational sandboxes, we're not yet driving the broader AI transformation conversation at the C-suite level. We need a Head of Customer Success for North America who can change that trajectory-someone who can elevate our relationships from successful implementations to strategic partnerships that shape our customers' entire AI agenda, particularly around customer engagement and operations where AI ROI is most tangible and measurable. The Role As Head of Customer Success for North America, you will own the strategic expansion and deepening of our most important customer relationships. This isn't traditional customer success focused on adoption metrics and renewals. This is about becoming a trusted advisor to CXOs, connecting our knowledge infrastructure capabilities to their customer engagement transformation imperatives, and positioning eGain as essential to how they think about scaling AI to deliver measurable ROI across their customer operations. You'll work with customers operating in highly regulated, high-complexity environments where getting AI right in customer-facing scenarios isn't optional-it's existential. Your ability to speak their language, understand their constraints around customer data and compliance, and articulate how trusted, governed knowledge infrastructure enables (rather than constrains) their ability to deliver AI ROI at scale will be critical. What You'll DoStrategic Relationship Building Systematically elevate our customer relationships from operational sponsors to C-suite stakeholders (Chief Customer Officer, Chief Experience Officer, CIO, CDO, CTO, Chief AI Officer) Create and execute account expansion strategies that position eGain at the center of customers' customer engagement and AI transformation roadmaps Build executive alignment around the criticality of trusted knowledge infrastructure for delivering AI ROI at scale in customer operations Customer Success Leadership Own North American customer outcomes, expansion, and retention across our enterprise portfolio Build and scale a customer success organization capable of supporting complex, regulated enterprises Define success metrics that balance operational excellence with strategic relationship depth and demonstrated AI ROI AI ROI and Customer Engagement Advisory Engage CXOs in substantive conversations about how to achieve measurable AI ROI in customer operations and engagement Translate technical concepts around knowledge infrastructure, governance, and compliance into business outcomes: reduced handle time, improved CSAT, increased automation rates, and customer lifetime value Serve as a thought partner on how to operationalize AI at scale in customer-facing functions where trust, accuracy, and consistency directly impact customer experience and business results Cross-Functional Collaboration Partner closely with Sales to identify expansion opportunities and support enterprise deals Work with Product to ensure customer insights shape our roadmap for customer engagement use cases Collaborate with Marketing on customer advocacy, case studies, and thought leadership around AI ROI in customer operations Develop deep expertise in how our target customers are approaching customer engagement transformation and measuring AI ROI Understand the regulatory, compliance, and operational dynamics in customer operations across industries like financial services, government, healthcare, and insurance Position eGain ahead of market shifts in customer engagement technology and AI deployment Who You AreAI-Native Thinker with Customer Operations Expertise You naturally think in terms of AI transformation in customer engagement and operations, not just software implementation You understand why trusted knowledge infrastructure is the foundation for delivering AI ROI at scale in customer-facing scenarios-and can articulate this to any audience You're curious about where generative AI is heading in customer engagement and how governance, compliance, and trust will shape enterprise adoption in customer operations Executive Presence You can walk into a room with a Chief Customer Officer, Chief Experience Officer, or Chief AI Officer and immediately add value to the conversation about customer engagement strategy You have the gravitas and communication skills to be taken seriously by senior leaders at Fortune 500 companies You're comfortable translating between technical depth, customer operations metrics, and business impact Strategic Yet Tactical You see the big picture-where a customer relationship should be in 18 months and what AI ROI looks like at scale-but you're also willing to roll up your sleeves today You can build an account strategy tied to customer engagement outcomes and then execute the details to make it happen You balance long-term relationship building with near-term business outcomes and demonstrable ROI Intellectually Curious and Hungry You're energized by complex problems and sophisticated customers You read, learn, and seek to understand how AI is reshaping customer engagement and operations You're not satisfied with the status quo-you want to build something significant Requirements 10+ years of experience in customer success, account management, or consulting roles serving enterprise customers, ideally with focus on customer operations, contact centers, or customer experience Proven track record of building and managing C-suite relationships at large, complex organizations Deep understanding of AI/ML, customer engagement technology, and the unique challenges of deploying AI in customer-facing operations within regulated industries Experience in at least one of our core verticals: financial services, government, healthcare, or insurance Demonstrated ability to think strategically about AI ROI while executing tactically Exceptional communication and presentation skills with ability to discuss both technology and business outcomes Must be located in or willing to relocate to the San Francisco Bay Area This role is based in our Sunnyvale, CA headquarters and requires five days per week in-office presence Position requires approximately 50% travel to customer sites across North America Why This Role Matters The future of customer engagement depends on AI that actually delivers ROI. Our customers are dealing with millions of customer interactions, regulatory requirements around customer data, and business-critical moments where poor AI performance directly impacts revenue and brand reputation. The companies that figure out how to scale AI responsibly and effectively in customer operations will win their markets. The ones that don't will fall behind. You'll be at the center of that transformation, helping some of the world's most important organizations achieve measurable AI ROI in how they serve and engage their customers. If you're intellectually curious, strategically minded, and excited about shaping how enterprises think about AI infrastructure for customer operations, this is your opportunity. Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) To Apply Email your resumé to **************** with the position title “Head of Customer Success, NA” in the email subject and a brief note explaining why you're the right person to help eGain break through to the C-suite at our most important customers and drive the conversation around AI ROI at scale in customer engagement. Compensation Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr

Job Title: Director - Client Success Travel: 25-30% based on client needs About SkillNet Solutions SkillNet Solutions, Inc. is a leader in modern commerce, delivering consulting, AI solutions, and technology services to enterprises undergoing digital transformation. By implementing cloud and SaaS applications, SkillNet helps clients adapt to evolving consumer behaviors and build seamless client journeys across B2B, B2C, and B2B2C models. Since 1996, SkillNet has partnered with industry leaders such as Oracle, Salesforce, AWS, and others to accelerate agility, modernize operations, and elevate digital and in-store experiences. With solutions delivered across 63 countries for global brands including Disney, lululemon athletica, and PayPal, SkillNet continues to redefine what's possible in retail transformation. Position Summary We are seeking a strategic, relationship-driven Director of Client Success to lead enterprise retail accounts and ensure clients realize maximum value from SkillNet's solutions. This role focuses on expanding existing accounts (“farming”), driving measurable business outcomes, and steering multi-phase transformation initiatives across digital, in-store, and omnichannel operations. The ideal candidate brings deep retail expertise, strong commercial acumen, and the ability to build long-term executive relationships while orchestrating high-impact programs. Key Responsibilities Client Success & Strategic Advisory Serve as the trusted advisor to enterprise retail clients, ensuring alignment between their business objectives and SkillNet's digital transformation solutions. Lead business transformation initiatives that improve operational efficiency, client engagement, and profitability. Develop and execute strategic account plans centered on client value, retention, and revenue expansion. Account Growth & KPI Ownership Own account-level KPIs including: Upsell and cross-sell targets On-time delivery for non-SDLC project engagements Account health and client satisfaction metrics Identify, qualify, and drive expansion opportunities across client experience, cloud modernization, eCommerce, POS, OMS, ERP, CRM, payments, inventory, and other retail domains. Partner closely with Solutioning/Pre-Sales teams to develop compelling pitches, proposals, and value narratives that support account growth. Program & Delivery Leadership Oversee end-to-end delivery for multi-phase enterprise programs, ensuring timelines, budgets, and KPIs are met. Use data-driven insights to monitor performance, forecast opportunities, and guide strategic decision-making. Coordinate cross-functional teams across product, engineering, delivery, and operations to ensure seamless execution. Executive Relationship Management Build and strengthen relationships across C-suite, business, and IT leadership levels. Provide strategic guidance on cloud adoption, hybrid architectures, global expansion, and retail modernization roadmaps. Represent SkillNet in executive steering committees and business review sessions. Operational & Financial Oversight Lead financial planning and forecasting across all assigned accounts. Ensure optimal resource allocation and utilization across engagements. Promote collaboration, transparency, and continuous improvement across internal teams. Experience & Qualifications 10+ years in Client Success, Strategic Account Management, or Business Transformation-preferably in retail or consumer goods. Proven track record of growing enterprise accounts (upsell/cross-sell) through consultative engagement. Strong understanding of retail technologies: eCommerce, POS, OMS, ERP, CRM, payments, inventory, and unified commerce systems. Demonstrated success leading large-scale transformation programs and IT strategy initiatives. Expertise in financial management including budgeting, forecasting, and P&L impact. Experience with cloud and hybrid-cloud environments. Bachelor's degree in Business, Technology, or related field (MBA preferred). Core Competencies Client Success & Strategic Account Management Business Transformation Leadership Retail Technology & Unified Commerce Expertise Account Growth & Upsell Strategy Product Road-Mapping & IT Strategy Program & Project Delivery Cloud / Hybrid Cloud Adoption Data-Driven Decision Making Stakeholder & Executive Management Solutioning & Pitch Development Communication & Creative Problem Solving #J-18808-Ljbffr

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience - 7+ years of managing large complex facilities organizations experience - Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization - 6+ years of employee and performance management experience - Travel up to 30% of the time Preferred Qualifications - Experience collaborating and influencing multiple teams across multiple organizations - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience in manufacturing, process, or industrial engineering - Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python) - Experience independently driving VP-level documents - Six Sigma Master Black Belt, or experience maintaining material handling equipment and integrated systems - Six Sigma Master Black Belt, or experience working with major MHE integrators - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent - Master's degree, or Six Sigma Black Belt certification - Professional Engineering registration, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience - 7+ years of managing large complex facilities organizations experience - Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization - 6+ years of employee and performance management experience - Travel up to 30% of the time Preferred Qualifications - Experience collaborating and influencing multiple teams across multiple organizations - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience in manufacturing, process, or industrial engineering - Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python) - Experience independently driving VP-level documents - Six Sigma Master Black Belt, or experience maintaining material handling equipment and integrated systems - Six Sigma Master Black Belt, or experience working with major MHE integrators - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent - Master's degree, or Six Sigma Black Belt certification - Professional Engineering registration, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience - 7+ years of managing large complex facilities organizations experience - Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization - 6+ years of employee and performance management experience - Travel up to 30% of the time Preferred Qualifications - Experience collaborating and influencing multiple teams across multiple organizations - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience in manufacturing, process, or industrial engineering - Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python) - Experience independently driving VP-level documents - Six Sigma Master Black Belt, or experience maintaining material handling equipment and integrated systems - Six Sigma Master Black Belt, or experience working with major MHE integrators - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent - Master's degree, or Six Sigma Black Belt certification - Professional Engineering registration, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - BS in Industrial or Mechanical Engineering or related discipline or BS/BA with 4+ years experience in maintenance or 2+ years Amazon experience - Previous corporate and/or regional facilities roles leading 250 or more employees including salaried employees - Experience leading change in a multiple site environments - 7+ years experience managing employees and their performance - Ability to travel up to 80% Preferred Qualifications - Strong communication, teambuilding, and influencing skills - Thrives in a fast-paced, dynamic environment, with high expectations - Manufacturing or complex industry experience and has had maintenance report up to them. - Thinks big! Proficient data analyst and new processes developer/adapter - Self-starter. Strong evidence of driving goals with minimal day-to-day supervision. - Experienced in material handling equipment and large, complex integrated systems maintenance with strong statistical analysis skills - Strong knowledge and experience with the major MHE integrators - Exposure to Lean Concepts, TOC, layout design, cost/benefit analysis, labor productivity analysis (time studies, standardized work), safety/ergonomic/human factors. - Strong working knowledge of MS Excel, AutoCAD, MS Project, and SQL - MBA or other Masters degree and/or Six Sigma Black Belt Certification a plus - Professional Engineering registration a plus Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Role & Responsibilities The Account Manager is responsible for teaming with all aspects of the customer's organization. This includes C-level executives, engineering, IT/operations, partner org, and sales. Skills required to build relationships across an account include creative systems thinking, visioning, and executing via collaboration with an extended team to address all ISV customer's needs. The Account Manager is responsible for selling at the most strategic (C-level) within the account and implementing a broad strategy for earning customer acceptance and service implementation. The Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, Solution Architect) to support customer interests, and will understand how to strongly advocate for the customer in harmony with what the AWS business needs. In addition to new service adoption and new line of business development, this role includes dotted line responsibility for partnership and technical collaboration. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications 7+ years of technology sales experience 5+ years of cloud computing experience Preferred Qualifications 5+ years of working with Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage experience Equal Opportunity and Fair Chance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. Compensation Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on the number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

Amazon Ads offers a rich array of advertising solutions to reach Amazon customers on Amazon.com, across our other owned and operated sites, including Twitch, and on other high quality sites across the web. If you're interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place. The Twitch Account Manager serves as the primary point of contact for advertising solutions on Twitch, managing the full advertising funnel from pre-sale consultation through campaign execution and reporting. This role combines strategic planning, client relationship management, and project management to deliver exceptional advertising experiences on the Twitch platform. We're looking for a results-driven Twitch Account Manager who is passionate about creating and executing innovative advertising solutions and building strategic partnerships with brands. As an Account Manager at Twitch, you'll be instrumental in navigating complex advertising challenges, identifying growth opportunities, and delivering measurable results that exceed client expectations. You'll own end-to-end client relationships, leveraging Twitch's unique platform insights to develop and execute customized advertising strategies that drive revenue. You'll work collaboratively across multiple teams including Sales, Product, and Brand Partnerships to develop and execute RFPs and proactive proposals. As the main point of contact both internally and with customers, you'll oversee projects from ideation through final execution. This highly dynamic role requires someone who can balance strategic thinking with tactical execution, managing the full advertising funnel from pre-sale consultation through campaign delivery and analysis. Your digital marketing expertise and ability to navigate the unique landscape of live-streaming content will be crucial in delivering value to our advertisers and contributing to Twitch's continued growth in the advertising space. Key job responsibilities * Drive Twitch advertising solutions by providing comprehensive pre-IO support and consultation in partnership with Twitch Account Executive * Develop and present strategic proposals with Twitch ad product recommendations * Forecast inventory and develop targeting strategy recommendations * Create compelling KOC decks featuring concepts, influencer recommendations, and production timelines * Lead communication between clients and internal teams to finalize campaign concepts * Generate new business opportunities in partnership with Twitch Account Executives * Manage creator sponsorships and Twitch promotional products * Provide real-time campaign troubleshooting and optimization * Ensure compliance with advertiser's brand safety requirements * Evaluate KPIs and optimize campaign delivery and performance using a data driven approach * Deliver campaign performance reports and conduct wrap-up calls with clients * Drive incremental revenue and increase advertiser satisfaction A day in the life * You will oversee Twitch programming including 'influencer' promoted broadcasts, tournaments, contests and sweepstakes, custom interactive digital products and custom commercials * You will be accountable for client relationships after the program has sold through, ensuring a good experience for our customers * You will you hit each milestone deadline, ensure expectations are set and all deliverables are met to make certain the client's vision is realized * Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process * Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser Basic Qualifications - 3+ years of digital advertising and client facing roles experience - Experience managing multiple projects, prioritizing, planning, and managing time - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience identifying and resolving complex issues - Adept at solving problems that span business and technology - Influence process improvement that scales broadly; inventing and simplifying within existing processes Preferred Qualifications - 5+ years of digital advertising and client facing roles experience - Bachelors' degree in Marketing, Advertising, Business; MBA is a plus - Excellent organizational, relationship-building, and communication (written and verbal) skills - Proven track record of delivering results (including revenue targets) and significantly contributing to advertiser revenue growth Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,000/year in our lowest geographic market up to $108,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Ads offers a rich array of advertising solutions to reach Amazon customers on Amazon.com, across our other owned and operated sites, including Twitch, and on other high quality sites across the web. If you're interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place. The Twitch Account Manager serves as the primary point of contact for advertising solutions on Twitch, managing the full advertising funnel from pre-sale consultation through campaign execution and reporting. This role combines strategic planning, client relationship management, and project management to deliver exceptional advertising experiences on the Twitch platform. We're looking for a results-driven Twitch Account Manager who is passionate about creating and executing innovative advertising solutions and building strategic partnerships with brands. As an Account Manager at Twitch, you'll be instrumental in navigating complex advertising challenges, identifying growth opportunities, and delivering measurable results that exceed client expectations. You'll own end-to-end client relationships, leveraging Twitch's unique platform insights to develop and execute customized advertising strategies that drive revenue. You'll work collaboratively across multiple teams including Sales, Product, and Brand Partnerships to develop and execute RFPs and proactive proposals. As the main point of contact both internally and with customers, you'll oversee projects from ideation through final execution. This highly dynamic role requires someone who can balance strategic thinking with tactical execution, managing the full advertising funnel from pre-sale consultation through campaign delivery and analysis. Your digital marketing expertise and ability to navigate the unique landscape of live-streaming content will be crucial in delivering value to our advertisers and contributing to Twitch's continued growth in the advertising space. Key job responsibilities * Drive Twitch advertising solutions by providing comprehensive pre-IO support and consultation in partnership with Twitch Account Executive * Develop and present strategic proposals with Twitch ad product recommendations * Forecast inventory and develop targeting strategy recommendations * Create compelling KOC decks featuring concepts, influencer recommendations, and production timelines * Lead communication between clients and internal teams to finalize campaign concepts * Generate new business opportunities in partnership with Twitch Account Executives * Manage creator sponsorships and Twitch promotional products * Provide real-time campaign troubleshooting and optimization * Ensure compliance with advertiser's brand safety requirements * Evaluate KPIs and optimize campaign delivery and performance using a data driven approach * Deliver campaign performance reports and conduct wrap-up calls with clients * Drive incremental revenue and increase advertiser satisfaction Basic Qualifications - 3+ years of digital advertising and client facing roles experience - Experience managing multiple projects, prioritizing, planning, and managing time - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience identifying and resolving complex issues - Adept at solving problems that span business and technology - Influence process improvement that scales broadly; inventing and simplifying within existing processes Preferred Qualifications - 5+ years of digital advertising and client facing roles experience - Bachelors' degree in Marketing, Advertising, Business; MBA is a plus - Excellent organizational, relationship-building, and communication (written and verbal) skills - Proven track record of delivering results (including revenue targets) and significantly contributing to advertiser revenue growth Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,000/year in our lowest geographic market up to $108,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. Trusted by more startups and over 80% of unicorns, AWS provides the technology that powers the largest companies. About the Role We are seeking a Senior Startup Account Manager to earn trust and help drive growth amongst a set of well‑funded, high‑potential fintech startups. You will work with fintech startups building innovative solutions, collaborating with external contacts and internal teams to meet and exceed sales quota. Key Responsibilities Ensure customer success with early and mid‑stage startups. Drive revenue and market share in a defined territory or industry vertical. Accelerate customer adoption through well‑developed sales engagements and a successful GTM strategy. Meet or exceed quarterly revenue and goal targets. Develop and execute a comprehensive account/territory plan. Create and articulate compelling value propositions around AWS services. Engage Founders, CxO, Board of Directors and VC influencers to drive adoption. Work with partners to extend reach and drive adoption. Develop long‑term strategic relationships with key accounts. Expect moderate travel. Basic Qualifications 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C‑level executives. 7+ years of business development, partner development, sales or alliances management experience. Experience working at or selling into the Fintech/Financial Services industry. Preferred Qualifications 5+ years of building profitable partner ecosystems experience. Knowledge of the startup ecosystem, passion for AI/ML, and deep fintech/FSI experience. Benefits Base salary range: USD 157,100.00-212,600.00 annually. The Amazon package includes sign‑on payments, restricted stock units (RSUs), and sales incentives. Final compensation is determined by experience, qualifications, and location. Additional benefits include health insurance, 401(k) matching, paid time off, and parental leave. Location USA, CA, San Francisco. Equal Opportunity Employer Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Posted: December 23, 2025 (Updated 19 days ago) #J-18808-Ljbffr

A leading cloud services provider is seeking a Senior Startup Account Manager in San Francisco. This role aims to drive growth among well-funded fintech startups by collaborating with internal teams and external contacts. The ideal candidate will have over 7 years of experience in direct sales or business development within the software or fintech fields. Competitive compensation includes a base salary of USD 157,100-212,600 annually, plus stock options and comprehensive benefits. #J-18808-Ljbffr

Sr. Customer Success Manager - SMB/Mid Market HoneyBook is the leading AI‑powered business management platform for service‑based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI‑powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast‑paced, intellectually‑charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role We're looking for a Sr. Customer Success Manager - SMB/Mid‑Market to design and run proactive customer success programs that measurably accelerate time‑to‑value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder‑IC, you'll own outcomes end‑to‑end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune‑ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs. Here's what we're looking for in a candidate Must‑haves Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time‑to‑value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection. Nice‑to‑haves Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade‑offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them. Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid‑Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune‑ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortable using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI‑assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff Mission‑driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out‑of‑the‑box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k‑$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. HoneyBook is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We honor all candidates and are committed to a fair recruitment process. #J-18808-Ljbffr

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Divisional Lead Employment Type: Full-Time Compensation: $130,000.00 - $172,250.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K Summary OneStream is seeking a Divisional Lead to join its dynamic Business Operations team. In this pivotal role, the individual will play a key part in shaping and executing the global strategy, serving as a critical link between Information Technology and various business functions. This position is responsible for driving cross-functional initiatives that support and advance the organization's strategic objectives. Primary Duties and Responsibilities Facilitate intake of divisional initiatives that require operational services and resources. Act as the strategic advisor for aligning divisional initiatives with enterprise-level objectives. Prioritize divisional initiatives with the enterprise enablement portfolio and enterprise-level objectives. Support the execution of aligned initiatives that require operational resources to ensure cohesive delivery. Monitor and track performance metrics aligned to division initiatives and enterprise outcomes. Promote a culture of transparency, innovation, and continuous improvement. Aid division in identifying gaps in process, capability, or resourcing. Create and manage relationships with key divisional stakeholders and advocate for divisional needs. Support and enforce Operation's processes and systems, ensuring compliance and effectiveness. Collaborate on the development of strategic plans, roadmaps, and business cases, as they align with operational services and resources. Lead technology planning efforts by supporting the development of annual project goals and estimates (effort and cost) for each initiative. Support the cross-prioritization of initiatives across functional areas. Represent business areas to technology at all levels of governance, including BAU, projects, programs, and cross-functional initiatives. Collaborate on evaluating vendors and tools to develop system requirements. Attend workshops, seminars, webinars, conferences, and other sources of technology advancements to stay updated on capabilities that can support and advance the business area. Act as an escalation point for divisional initiatives and supported by operational services and resources. Support execution of Request for Information (RFI) or Request for Proposal (RFP) procedures to assist assigned business areas in discovering the best solutions for their planned projects. Required Education and Experience 5+ years of experience in customer-facing roles and working with enterprise-level clients. Proven leadership skills with experience in setting strategy and standards. Strong track record in building relationships, trust, and stakeholder management. Active participation in industry networks and a keen interest in staying abreast of technological advancements. Strong ability to support and enforce IT processes and systems. Expertise in developing strategic plans, roadmaps, and business cases, and prioritizing initiatives effectively. Excellent liaison skills with experience in managing operational and technology-related issues. Skilled in technology planning, vendor management, and governance representation. Experience in executing RFI and RFP procedures to find optimal solutions for projects. Preferred Education and Experience Experience in enterprise architecture, business transformation, or large-scale operational improvement efforts. Familiarity with agile frameworks, change management methodologies, or portfolio management. Experience working in a public company environment. Knowledge, Skills, and Abilities Strong problem-solving skills and ability to handle escalations related to process and technology standards. Strong strategic thinking and problem-solving skills. Excellent communication and interpersonal skills, with an ability to work across diverse teams. Ability to navigate complexity and ambiguity with confidence. Deep understanding of organizational structures, governance, and enterprise delivery models. Capability to influence without direct authority. A proactive approach to learning and applying new technology to advance business goals. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ****************** Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan Dental & Vision Insurance Life Insurance Short & Long Term Disability Vacation Time Paid Holidays Professional Development Retirement Plan All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-CB1 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: As a Customer Success Manager III (CSM III) at OpenGov, you will play a critical role in ensuring the success and satisfaction of our customers. You will work closely with customers to understand their unique goals, challenges, workflows, and drive product adoption. In this role, you will leverage your expertise in influencing key decision-makers and navigating complex process changes to effectively position OpenGov solutions and industry best practices. Your ultimate goal is to help customers realize maximum value from our platform, fostering long-term relationships and business growth. Responsibilities: Develop and execute comprehensive customer success strategies, aligning with company goals and objectives to drive customer adoption, retention, and expansion. Cultivate and maintain strong relationships with executive-level stakeholders within customer organizations, serving as their trusted advisor and ensuring high customer retention. Drive the development and delivery of high-impact customer success initiatives, such as business reviews, strategic account planning, and customer engagement programs such as user groups. Collaborate cross-functionally within Customer Success, Sales, Product Management, and Support teams to address customer needs, resolve issues, and drive continuous improvement. Analyze customer data, feedback, and usage metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to customers and internal teams. Stay abreast of industry trends, best practices, and competitor offerings, providing insights and recommendations to inform strategic decision-making and drive customer success. Continuously assess and optimize customer success processes, workflows, and tools to enhance efficiency, scalability, and effectiveness. Requirements and Preferred Experience: Bachelor's degree in Business Administration or a related field is required; government experience is preferred. Minimum of 3 years in customer success, account management or a related role within the SaaS Industry Proven track record of managing customer relationships, driving customer satisfaction and retention, and achieving revenue growth targets. Excellent communication, presentation, and interpersonal skills, with the ability to build collaborative relationships. Strategic thinker with a customer-centric approach and a passion for delivering exceptional customer experiences. Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple priorities. Proficiency in CRM software (e.g., Salesforce, Gong) and other customer success tools. Willingness and ability to travel when required (25-30%). Compensation: $100,000 - $115,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $100K - $115K Apply for this Job

Job Title: Regional Sales General Manager Department: Sales Reports To: Vice President of Sales and Marketing The Regional sales General Manager is responsible for generating revenue, implementing strategies to increase sales and obtaining new business opportunities by developing and maintaining strong relationships with customers, dealers, and their direct reports. This role will be responsible for the performance of all Regional Sales Managers reporting to them and the performance of their territories. Within this structure the Regional Sales General Manager will be responsible for the effectiveness of agent relationships and the consistency of how CHIRON works with agents to generate sales opportunities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Develop strategies and tactical plans to achieve sales goals and increase market share working in the direct assigned territory and working with the RSMs that report directly to this position. Drive territory sales and development through regular RSM and customer interaction and by providing information on available products and services. Provide regular reporting of key account activities, sales win/loss and competitive updates within all territories. Prepare and present sales presentations to create product understanding/awareness and to ensure these sales materials are applied effectively and consistently across all territories. Monitor and report on market trends and conditions, competitive products and pricing, sales activities of competitors, existing and new product sales potential, and other related information as appropriate. This information must be pulled from the RSMs reporting to this role. Identify and properly qualify business and customer opportunities and compile list of prospective sales/leads from all territories. Manage assigned territories to identify and meet with existing and prospective customers and provide sales presentations and product updates. Support all RSMs to do the same. Work with Proposal Engineers to quote projects and deliveries, including complete and accurate costings and anticipated savings in production costs through time studies. A balance must be struck between this role and what is expected from the RSMs. Working with other functional groups, prepare sales contracts and deal sheets according to company procedures. Prepare reports of business transactions and maintain a database of all quotes for sales review and follow-up. Drive the RSMs to do the same. Investigate and help resolve customer satisfaction issues. Take charge in all territories so the RSMs may focus on selling and not get bogged down with quality issues. Strike a balance. Actively manage weekly sales itinerary to adequately cover assigned territory in a time-efficient manner and ensure the RSMs in all territories are doing the same. This role must specifically focus on the sales activities of the RSMs and ensure they are using their time effectively. A balance of “on the road”, in office and other must be achieved and effective. Prepare sales call reports and monthly 30-60-90 sales forecasts and ensure the RSMs do the same. Works with and manages Agents and Agent strategies where applicable. This must be done consistently across all territories. Attend territory trade shows when it makes sense to do so and drive local and regional events to increase brand awareness. Be 100% accountable to the performance and results generated by all RSMs reporting to this role. Schedule performance and review meetings with the assigned regional sales managers TRAVEL: 50 - 80% travel is anticipated. Routine travel to various domestic customer and distributor locations will be required. A valid driver's license and passport are required for this position. EDUCATION and/or EXPERIENCE: Bachelor's degree in engineering, sales/marketing, business administration or relevant field. 5 years of experience in the machine tool industry and/or high-volume parts manufacturing industry. Held a Leadership role in the area of sales for a minimum of five (5) years. KNOWLEDGE and SKILLS: Strong leadership and people management skills Excellent verbal and written communication skills; drives open collaboration. Strong negotiation and presentation skills Demonstrated ability to build effective relationships Highly organized and comfortable with cold calling techniques Highly self-motivated and self-directed Excellent time and territory management skills Proficiency with a CRM Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or grasp objects and talk or hear. Regularly operates a computer and other office equipment such as printers and copy machines. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or move objects up to 25 pounds.