NeighborCare Holdings Inc jobs - 58 jobs

The Clinic Administrator (CA) II is responsible for providing support throughout the clinic. Key duties include the creation of clinic schedules, leading staff meetings, managing annual budgets, hiring and training direct reports, and providing support to business management. The CA II is also responsible for working in partnership with internal departments and external agencies and organizations based on Neighborcare Health's (NCH) formal contracts and agreements. Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $83,699.20 annually to $102,232.00 annually. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities Responsible for all day-to-day business operations of the site or program Work in partnership with site or program clinical leader to manage staffing levels, patient schedules, quality outcomes and to support the organizations strategic goals. Plan and Lead staff meetings, leadership meetings, trainings, and team building activities. Partner with non-operations departments and teams, in order to achieve clinic and organizational goals. Manage multiple project responsibilities across site or program teams simultaneously and effectively. Coordinate community outreach and local or co-located partnerships Support the integration of service lines within the sites to meet patient need and maximize efficiency Financial Management, including plan, monitor, and manage annual budgets People Management including hire, train and orient direct and non-direct reports on clinical operations and functions, ongoing coaching and support Perform other duties as assigned Key Skills, Knowledge & Abilities Required for this job: Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork Ability to develop solutions and manage expectations, conflict management Ability to facilitate and present at meetings, ability to organize and manage time and tasks independently Ability to communicate in person, email, and on the phone Ability to work in a high pressure, time-sensitive, and complex health care environment. Education Required: Bachelor's degree OR High School Diploma/GED and five years relevant work experience in a professional setting or equivalent experience Preferred: Bachelor's or Master's degree in business or healthcare administration, health care, or health sciences Years of Relevant Experience Required: Two (2) years of direct supervision of people or teams experience Years of Relevant Experience Preferred: Two (2) years of health care administration or practice management Two (2) years of leadership team supervision and development About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year's influenza immunization.

Purpose The Site Medical Director provides clinic site leadership to ensure that the care provided meets Neighborcare Health's goals for quality, patient access and patient experience. They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability for the site with the Clinic Administrator and work collaboratively with the other site lead team members to achieve Neighborcare Health's goals and follow its mission and guiding principles. Neighborcare Health sees patients of all backgrounds, languages, housing environments, and insurance coverage. At Meridian, our most common language after English is Spanish, followed by Vietnamese, Amharic, Tigrinya, Arabic, Somali, Mongolian, Chinese, Pashto, Dari, Russian, etc. We provider care to patients of all ages. We also provide prenatal care with a team consisting of Nurse Midwives and Family Medicine Physicians. Patients and providers are supported by Nurses, Behavioral Health Consultants, Diabetes Educators, Social Work, and Eligibility Specialists. Meridian has onsite pharmacy, dental clinic and lab. Additionally, Meiridan clinic is collocated with Valley Cities and King County Department of Health. Our patients see us for routine care including wellness exams, cancer screenings, and school physicals, as well as a wide variety of chronic conditions like diabetes, hypertension, cardiovascular disease, mental health conditions, etc. We have a moderate-sized population of patients we see for chronic pain and/or substance use disorders and utilize buprenorphine in both oral or injectable forms. We also provide hormonal therapy for gender-affirming care as well as contraception and care for reproductive health. And have large pediatric population and see children from their first newborn visit into childhood, adolescence, and beyond. We love our community and enjoy being a part of a group of Neighborcare clinics in the North end of Seattle which includes our 45th St and Lake City clinic partners. Nurse Practitioners are encouraged to apply. Health, Wellness & Retirement benefits: * Medical, dental & vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for the MD/DO position is $175,177.60 to $220,563.20 annually. * The target wage range for the ARNP position is $118,435.20 to $144,955.20 annually. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: Leadership Duties * Hire, train and orient providers on clinical operations and functions * Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care * Provide supervision to providers through direct interactions and/or chart review * Provide indirect clinical supervision to Medical Assistants, including Medical Clinic Supervisor * Work to ensure the clinic team follows best clinical practices * Provide onboarding and ongoing mentoring for individual provider's growth and development * Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed Administrative Duties * Monitor and communicate patient access data to providers in partnership with Clinic Administrator * Act as a clinical champion for quality performance and quality improvement activities * Communicate program and individual provider quality and patient experience data with providers and clinic team * Prepare and facilitate site All Staff, provider team and site leadership meetings, in collaboration with Clinic Administrator * Participate in Neighborcare Health leadership trainings and meetings * Address site issues identified by the * Collaborate with Clinic Administrator to ensure clinic support staff are following Service Commitments * Develop and implement clinic goals and key performance indicators in alignment with organizational strategic goals and initiatives * Assist in timely credentialing of staff, trainees and volunteers Direct Clinical Work * Provide patient centered preventative care as well as diagnoses and treatment of acute and chronic conditions * Identify the need for referrals and provide overall care coordination in a team-based setting Indirect Clinical Work * Assure accurate and timely completion of all clinical records * Complete necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists in a team-based approach * Timely response to communications and test results * Provide feedback to appropriate teams and/or individuals when necessary * Be on call to support afterhours coverage per the call coverage guidelines Required Skills: * Ability to work in a high pressure, time-sensitive, and complex health care environment. * Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations * Ability to work with patients that have substance or mental disorders * Ability to treat opioid use with medication assisted treatments * Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information * Experience working with interpreters in a medical setting * Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients * Ability to build relationships while maintaining appropriate boundaries. Preferred Skills: * Fluency in languages other than English * Insertion and removal of long-acting contraception * Experience with motivational interviewing skills * Understanding and application of Just Culture principles * Understanding of process improvement principles * Change management experience Education/Experience Requirements: * Graduated from an accredited School of Medicine or Osteopathy, * Completion of residency or graduated from an accredited university * Graduated from an accredited School of Medicine or Osteopathy or Graduation from an accredited School of Medicine for a Nurse Practitioner Program * Completion of a Family Medicine or Internal Medicine residency * Licensed as a Physician (MD/DO), with the State of Washington or Licensed as a Nurse Practitioner with Washington State Department of Health * Current board certification (Family Medicine or Internal Medicine) as appropriate to credentials or NP Board Certification * Current BLS Certification * DEA License Preferred Requirements: * Strong preference for experience as both a provider in direct patient care and experience in leading and supervising people and/or teams * Contraceptive Implant Certification * Bilingual in a language frequently used by patients * Experience prescribing buprenorphine or other treatments for opioid use disorders * Experience working in a leadership role with a diverse team of health care providers and administrators About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request #WORK4NCH

The primary care behavioral health consultant (BHC) provides behavioral health services within a multidisciplinary primary care medical team. The BHC works with the other health care providers at their clinic to identify and manage patients with mental health, substance use, and health behavior concerns. Activities include the provision of evidence-based behavioral interventions, real-time consultation with providers, and brief behavioral health assessments. The BHC works in partnership with other team members to increase patient access to behavioral health and substance abuse services and achieve Neighborcare's Mission, Guiding Principles and Goals. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $50.83 per hour to $62.89 per hour for Licensed Independent Clinical Social Worker, (LICSW), Licensed Mental Health Counselor, (LMHC) or Licensed Marriage Family Therapist, (LMFT) * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. PRIMARY RESPONSIBILITIES * Provide brief behavioral health assessment and intervention services for patients across the lifespan (children, adolescents, and adults) who present with a broad range of psychopathology, substance misuse, and health compromising behaviors contributing to chronic medical conditions. * Provide services in a manner consistent with the Primary Care Behavioral Health Consultant Model of integration, including same day access, team-based care, and a flexible, population-based approach to care and provide screening, brief intervention and referral to treatment (SBIRT). * Maintain a balance in daily schedule of same-day access to BH services, and a caseload of scheduled follow-up patients. Support PCPs and consulting psychiatric providers with regard to psychiatric medications, including basic patient education and helping to monitor adherence, side effects and effectiveness * Facilitate time-limited behavioral therapy groups, including psycho-education and skill-building. Maintain patient electronic medical charts in accordance with the organization's policies and procedures, including appropriate use of Disclosure/Consent forms, documentation completed within 72 hours of visit, and accurate use of CPT coding * Coordinate care with staff at community mental health centers to facilitate exchange of information on services and shared patients. Work with clinic reception and other support staff to maximize patient access to behavioral health services * Perform other duties as assigned. KEY SKILLS, KNOWLEDGE, & ABILITIES Required for this job: * Actively promotes team-based care within multidisciplinary medical teams including comfort in communicating with medical colleagues about clinical care * Demonstrates skill in assessing and intervening on patients with complex presentations, including those with comorbid medical and psychiatric symptoms * Ability to utilize brief behavioral health assessments to form diagnostic impressions and develop initial care plans. Ability to provide evidence-based treatments for behavioral health concerns in a brief format (e.g., 30-minute sessions and shorter courses of therapy) * Demonstrates good knowledge of substance use disorders and ability to provide brief screening and evidence-based behavioral interventions for them * Demonstrates experience in or willingness to become proficient in the Screening, Brief Intervention, and Referral to Treatment (SBIRT) model of managing substance use disorders * Demonstrates a working knowledge of psycho-pharmacology. Ability to communicate effectively and respectfully with persons of varied racial, educational, and socio-economic backgrounds as well as individuals with disabilities * Ability to utilize interpretation services to provide care to non-English speaking patients. Ability to maintain appropriate professional boundaries with patients, families, co-workers, and community resources EDUCATION/EXPERIENCE REQUIREMENTS Required for this job: * Required: Graduate degree (doctoral or masters) in a clinical mental health field * Preferred: Experience providing behavioral health care in a team- based medical setting Required: * A graduate degree in a clinical mental health field and a full, active, and unrestricted mental health license in Washington State and are able to independently bill for services. * License types accepted are Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), or Licensed Marriage and Family Therapist (LMFT). Years of Relevant Experience Preferred: * 2+ years of relevant experience in a team-based setting. About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. FLU/MASK policy Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: * Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. * Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year influenza immunization. The full job description is available upon request

Purpose The Talent Acquisition Associate is a new role providing support within the Talent Acquisition function, focusing on recruiting and onboarding support as well as full-cycle recruitment. May provide additional support to the Human Resources Team on other tasks and projects as needed. Health, Wellness & Retirement benefits: * Medical, dental & vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for the position is $23.21 per hour to $28.45 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. In this position you will: Pre-boarding Activities * Will process and coordinate pre-boarding activities such as electronic references, OIG, immunization/labs, background checks, I-9, etc. Will work in partnership with the HR Coordinator and Credentialing team to ensure candidates are in compliance to hire. * Communicates regularly and clearly with hiring managers and candidates as they move through the pre-boarding steps. * Delivers an inviting and welcoming onboarding experience with clear expectations and regular communication from the offer to New Hire Orientation. This includes setting expectations of candidate orientation preparation, background check, licensure/certification validation requirements, formscompletion, and health assessment. Delivers a personalized welcome appointment to each new hire and answer any questions. * Supports the selection process by offering support to the recruitment team and HR leadership with calendaring departmental interviews, facilitating assessments, managing travel logistics, creating interview itineraries and loops as needed, etc. * Coordinates with recruiter to ensure all requisitions are closed out timely, and after all pre-boarding requirements are met and the candidate is ready to start. Onboarding Activities * In partnership with the HR Coordinator, helps to coordinate day one activities such as I-9 documentation, badges, etc. * Prepares and submits documentation to personnel files. * Assist with New Hire Orientation Compensation * Implement pay structures for the organization. * Manage salary and sign bonus * Ensure legal compliance with compensation-related regulations for both union and non-union. * Analyze compensation data to identify trends and gaps. * Benchmark pay practices against market standards. Departmental Administrative Support * Track and coordinate recruiting and pipeline events for Neighborcare. * Coordinate supplies and swag needed for events, sending calendar invites to attendees and confirming details with school/vendor/host. Event debrief for evaluation for future consideration and ROI. * Process, maintain and update employee data in the Human Resource Information System as needed (mostly through use of an onboarding tool). * Respond to general TA and HR inquiries via phone and email and escalate issues as appropriate to ensure high touch support to staff and public and timely approach and resolution. * Perform other duties as assigned. Required Skills: * Adept in Microsoft Office Suite, Adobe, SharePoint, Applicant Tracking System/HRIS (UltiPro) and DocuSign. * Consistently provide outstanding attention to detail, demonstrated multi-tasking, organizational skills and ability to problem solve. * Demonstrated good judgment; adeptly manage multiple priorities and work under minimal supervision. * Demonstrate being proactive, strong initiative and follow-through. * Ability to prioritize projects with variable and sometimes conflicting deadlines. * Ability to maintain professionalism under pressure. * Possess a keen eye for detail and accuracy and have good organizational skills. * Must be technically savvy. Education/Experience Requirements: * High school diploma or equivalent * Minimum 1-2 years in Human Resources and/or Talent Acquisition Preferred Requirements: * Associate degree strongly preferred * HR or Recruitment/Sourcing related certification through, Social Talent, CHCR, The Recruiter Academy, AIRS, LinkedIn Certified, or etc. * 1+ years of recruiting coordinator experience strongly preferred; experience with UltiPro/UKG or Workday, MS Office Suite * Prior experience in healthcare, FQHC, and community health About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Dental Assistant Float provides chairside support to the Dentist and/or Dental Hygienist for scheduled procedures throughout the Neighborcare Health Clinics. They are responsible for the preparation and maintenance of dental instruments and equipment needed for procedures in support of patient treatment. The Dental Assistant - Float is required to work at all NCH dental clinics, as needed. Work Schedule Requirement: 4 shifts per month Benefits: * Retirement plan Compensation: * The target wage range for the position is $26.55 per hour to $33.39 per hour, plus $1.25 Float Premium. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: Direct Patient Care * Provide chair side assistance by preparing operatory, including cleaning, disinfection, setting up instruments, materials, and appropriate anesthetic for scheduled procedures; including but not limited to, restorative work, surgical extractions, basic endodontics, scaling and root planning, pediatrics, and removable prosthodontics * Interview patient to determine reason for visit and collects patient's vital signs, e.g., blood pressure * Place sealants, perform fluoride treatments, coronal polish, and oral hygiene instruction * Take digital x-rays * Take intraoral photos and digital scans * Take and pour impressions * Fabricate provisional crowns * Mix materials, place rubber dams, matrices, and wedges * Properly pass instruments while maintaining proper aseptic techniques and appropriate safety standards * Anticipate and appropriately respond to patient's needs under dentist's supervision Indirect Patient Care * Perform duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating dental provider's needs * Perform routine equipment maintenance, as assigned by supervisor and/or Lead * Review patient charts prior to patient treatment * Prepare the clinic for next day's work schedule and patient appointments. * Communicate with dental provider(s) about daily schedules to optimize patient experience. Participate in team huddles, providing patient by patient insights, and help anticipate patient needs and/or care gaps * Schedule appointments for patients in the EHR, as needed * Call patients regarding care needs and document accurately and appropriately in EDR, as directed * Participate in back-office dental meetings, huddles, and staff meetings * Maintain ethical standards and timely reporting of safety events Required Skills: * Ability to work in a fast-paced and complex health care environment * Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information * Knowledge and adherence of asepsis, universal precautions, and sterilization processes * Knowledge and understanding of dental terminology, instruments, and dental procedures * Ability to work respectfully and effectively with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations * Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients * Ability to build relationships while maintaining appropriate boundaries * Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork * Demonstrate effective time management skills Preferred Skills: * Proficient with computers and the use of email and electronic medical and dental records * Bilingual preferred Education/Experience Requirements: * High school diploma or equivalent * A current Washington State Dept. of Health Dental Assistant license * BLS Certification * Minimum of 280 hours chairside dental assisting experience Preferred Requirements: * Completion of accredited Dental Assistant program * 1 year of dental assisting experience About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The role of the Certified Nurse Midwife is to provide comprehensive pregnancy, birth, well woman and in-hospital newborn care. The Certified Nurse Midwife works as an independent provider and collaborates with other providers and consultants as necessary to fulfill Neighborcare Health's mission and purpose. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $56.94 per hour to $82.44 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons Primary Responsibilities: * Independently provide antepartum, intrapartum and postpartum care to low and moderate risk obstetric patients. * Collaborate with ob-gyn and perinatology services to provide care for select high risk obstetric patients. * Provide well-woman care, including contraceptive counseling and pregnancy options counseling. * Maintain a problem-oriented patient record including problem list, medication list, and flow sheets. Order and interpret indicated laboratory and other diagnostic tests. Prescribe medications and refer to specialty services as appropriate. * Offer culturally sensitive education, counseling, and support in accordance with the patient and family-centered model of care. * Participate in the development of midwifery protocols, policies, and documentation standards with practice partners. * Work scheduled clinic hours and provide hospital in-house coverage, including days, nights, weekends and holidays. * Work closely with other staff members as an interdisciplinary team and attend organization, clinic and team meetings. * Complete assigned in-service trainings and continuing education to enhance professional knowledge and provide evidence-based care. * Available to pick up additional shifts at a minimum of 2 times per month to support team coverage needs during unexpected call outs or sick leave, high census periods requiring additional staffing, holiday coverage gaps, training period for new staff members. * May precept midwifery students assigned to Neighborcare Health as part of their professional education. * Available to pick up additional shifts at a minimum of 2 times per month to support team coverage needs during unexpected call outs or sick leave, high census periods requiring additional staffing, holiday coverage gaps, training period for new staff members. * Perform other duties as assigned. Required Skills: * Basic computer and EHR competency with the ability to learn and use company software programs. * Ability to communicate respectfully and with people of varied racial, education and socio-economic backgrounds as well as individuals with disabilities and contagious diseases. * Ability to meet and comply with HIPAA/Confidentiality policies and procedures. * Ability to follow written and verbal directions and to complete assigned tasks. * Ability to be detail-oriented, multi-task, organize, problem solve and to follow up on tasks. * Ability to read, write and communicate effectively in English. * Ability to work within a team. * Ability to work with supervision, receiving instructions/feedback, coaching/counseling and or action/discipline. * Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints. * Ability to demonstrate predictable, reliable and timely attendance. * Available to pick up additional shifts at a minimum of 2 times per month to support team coverage needs during unexpected call outs or sick leave, high census periods requiring additional staffing, holiday coverage gaps, training period for new staff members. Preferred Skills: * Ability to speak additional language(s) * Unless ineligible, a Buprenorphine Waiver as a requirement for all medical providers with a DEA license (except School-Based Health Center providers). Providers without this waiver will be required to sign up for this waiver after hire. Education/Experience Requirements: * Licensed to practice as an ARNP and CNM in the State of Washington * Graduation from an educational program accredited by the Accreditation Commission for Midwifery and Education (ACME) required. * Successful completion of the certifying examination by the American Midwifery Certification Board (AMCB) required. * Enrollment in the Certification Maintenance Program by the AMCB required. Preferred Requirements: * Two or more years providing midwifery care * Trained in first and third trimester limited obstetric ultrasound and in the first assist role for Cesarean births * Experienced in the care and assessment of normal newborns * Experience in providing care to a low-income, multi-ethnic populations and a demonstrated ability to relate respectfully and effectively to people of diverse racial, educational, and socioeconomic backgrounds * Prior experience using EPIC About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $22.75 per hour to $28.60 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: * Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR * Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable * Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary * Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. * Other duties as assigned. Required qualification: * High School diploma or GED * One (1) year of customer service experience Preferred qualifications: * One (1) year of healthcare experience * Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Medical Operations Manager provides strategic and operational leadership for Medical Assistants (MAs) across multiple clinical sites. This role oversees all medical back-office operations, including staff supervision, daily clinic scheduling, workflow standardization, and medical supply management. The Manager is responsible for optimizing patient care delivery and supporting positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement. Health, Wellness & Retirement Benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $83,699.20 to $102,232.00 annually. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: * Provide direct supervision, coaching, and professional development for a regional team of 10-25 MAs (including Float MAs) * Lead recruitment, onboarding, orientation, annual evaluations, and corrective actions in partnership with HR and site leadership. * Conduct regular 1:1s and learning conversations to support staff growth, retention, and performance. * Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation. * Establish, implement, and monitor standardized workflows for all back-office clinical operations, ensuring alignment with organizational standards and regulatory requirements. * Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning. * Oversee site-level medical supply ordering, inventory control, and clinical equipment maintenance in partnership with facilities and site leadership. * Support clinic sites as points of contact for lab-related operations, including relationships with LabCorp and internal stakeholders. * Ensure all MAs are current in required skills training, competencies, and documentation, in alignment with patient safety and care standards. * Review, maintain and coordinate the MA Float pool calendar to account for vacations, illness, long and short-term absences, and meetings while maintaining adequate clinic coverage * Coordinate and support onboarding, training, and evaluation of float pool staff, students, and volunteers placed at clinics within the region. * Monitor changes in MA Scope of Practice in state or federal law and implement practice changes in accordance with laws. * Act as a resource for MA staff and leaders regarding clinical practice, policies and procedures; develop and implement new policies and procedures in collaboration with clinical and operations leadership. * Ensure timely completion of credentialing and recredentialing by tracking deadlines, resolving barriers, and coordinating with credentialing, HR, and site leadership to maintain compliance and prevent care disruptions. * Facilitate training and support staff in pursuing advanced skills and leadership pathways. * Develop and implement comprehensive training plans and curricula tailored to the needs of MA apprentices, ensuring alignment with industry standards and regulatory requirements. * Coordinate and oversee the recruitment, selection, and onboarding processes for new apprentices, fostering a supportive and inclusive learning environment. Required Knowledge: * Knowledge of HIPAA and privacy regulations related to handling confidential staff and patient information. * Understanding of team supervision, performance management, and staff development best practices. * In-depth knowledge of medical back-office workflows and procedures, including patient rooming, vital signs, point-of-care testing, immunizations, infection control standards, and documentation requirements. * Understanding of medical terminology, clinical instruments, common ambulatory procedures, and patient care needs in a primary care setting. * Familiarity with Medical Assistant scope of practice, certification standards, and regulatory requirements in Washington State, including DOH and WAC guidelines. * Knowledge of electronic medical records systems (Epic preferred), including charting workflows, encounter documentation, care team tasking, and basic reporting capabilities. * Understanding of team-based care models in outpatient clinics and the supervisory needs of Medical Assistants and support staff. * Knowledge of principles of staff development, performance evaluation, and change leadership in clinical settings. * Awareness of cultural humility, equity, and inclusion practices when working with diverse staff and patient populations. * Knowledge of effective communication techniques for team facilitation, coaching, and performance-related documentation. * Understanding clinic inventory and supply chain processes, including ordering cycles, usage monitoring, and cost control strategies. Required Skills: * Demonstrated ability to supervise, coach, and support large or dispersed teams (10-25 staff), including performance management and engagement. * Strong leadership and interpersonal skills to guide, motivate, and develop effective teams across multiple clinical locations. * Proven ability to lead operational changes, standardize workflows, and implement clinical process improvements. * Effective verbal and written communication skills, including the ability to lead meetings, conduct trainings, and convey information clearly. * Proficient with Microsoft Office Suite and other business applications (e.g., Word, Excel, Outlook, Teams, PowerPoint) as well as scheduling tools. * Strong organizational and time management skills, including the ability to balance long-term planning with urgent operational needs. * Sound judgment and prioritization skills in high-pressure, fast-paced environments. Preferred Skills: * Proficiency using scheduling software or comparable operational tools. * Experience using electronic medical records (Epic preferred), including navigation and reporting functions. Required Abilities: * Ability to build collaborative relationships across teams and matrix departments while maintaining appropriate professional boundaries. * Ability to handle sensitive conversations with empathy and discretion from a trauma informed lense (TIC), including those involving staff performance or interpersonal concerns. * Ability to work with individuals of diverse racial, ethnic, cultural, gender, and socioeconomic backgrounds, with demonstrated cultural humility. * Ability to navigate change, demonstrate resilience, and adapt to evolving priorities, staffing needs, and clinic operations. * Ability to identify issues, develop solutions, and lead others through problem-solving processes. Preferred Abilities: * Ability to supervise across multiple sites or service lines and coordinate among geographically dispersed teams. Education/Experience Requirements: * High School diploma or equivalent experience * Completed an accredited Medical Assistant program * Active WA state Medical Assistance licensure * 2 years of clinical experience with required licensure * 2 years of leadership of Medical Assistants * Active CPR/BLS Preferred Requirements: * Bachelor's degree in healthcare administration, health care, or health sciences * Relevant health care/leading certifications * 3 years of clinical experience with required licensure, and 3 years or more of leadership of Medical Assistants. About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

The primary care behavioral health consultant (BHC) provides behavioral health services within a multidisciplinary primary care medical team. The BHC works with the other health care providers at their clinic to identify and manage patients with mental health, substance use, and health behavior concerns. Activities include the provision of evidence-based behavioral interventions, real-time consultation with providers, and brief behavioral health assessments. The BHC works in partnership with other team members to increase patient access to behavioral health and substance abuse services and achieve Neighborcare's Mission, Guiding Principles and Goals. Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $50.83 per hour to $62.89 per hour for Licensed Independent Clinical Social Worker, (LICSW), Licensed Mental Health Counselor, (LMHC) or Licensed Marriage Family Therapist, (LMFT) Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. PRIMARY RESPONSIBILITIES Provide brief behavioral health assessment and intervention services for patients across the lifespan (children, adolescents, and adults) who present with a broad range of psychopathology, substance misuse, and health compromising behaviors contributing to chronic medical conditions. Provide services in a manner consistent with the Primary Care Behavioral Health Consultant Model of integration, including same day access, team-based care, and a flexible, population-based approach to care and provide screening, brief intervention and referral to treatment (SBIRT). Maintain a balance in daily schedule of same-day access to BH services, and a caseload of scheduled follow-up patients. Support PCPs and consulting psychiatric providers with regard to psychiatric medications, including basic patient education and helping to monitor adherence, side effects and effectiveness Facilitate time-limited behavioral therapy groups, including psycho-education and skill-building. Maintain patient electronic medical charts in accordance with the organization's policies and procedures, including appropriate use of Disclosure/Consent forms, documentation completed within 72 hours of visit, and accurate use of CPT coding Coordinate care with staff at community mental health centers to facilitate exchange of information on services and shared patients. Work with clinic reception and other support staff to maximize patient access to behavioral health services Perform other duties as assigned. KEY SKILLS, KNOWLEDGE, & ABILITIES Required for this job: Actively promotes team-based care within multidisciplinary medical teams including comfort in communicating with medical colleagues about clinical care Demonstrates skill in assessing and intervening on patients with complex presentations, including those with comorbid medical and psychiatric symptoms Ability to utilize brief behavioral health assessments to form diagnostic impressions and develop initial care plans. Ability to provide evidence-based treatments for behavioral health concerns in a brief format (e.g., 30-minute sessions and shorter courses of therapy) Demonstrates good knowledge of substance use disorders and ability to provide brief screening and evidence-based behavioral interventions for them Demonstrates experience in or willingness to become proficient in the Screening, Brief Intervention, and Referral to Treatment (SBIRT) model of managing substance use disorders Demonstrates a working knowledge of psycho-pharmacology. Ability to communicate effectively and respectfully with persons of varied racial, educational, and socio-economic backgrounds as well as individuals with disabilities Ability to utilize interpretation services to provide care to non-English speaking patients. Ability to maintain appropriate professional boundaries with patients, families, co-workers, and community resources EDUCATION/EXPERIENCE REQUIREMENTS Required for this job: Required: Graduate degree (doctoral or masters) in a clinical mental health field Preferred: Experience providing behavioral health care in a team- based medical setting Required: A graduate degree in a clinical mental health field and a full, active, and unrestricted mental health license in Washington State and are able to independently bill for services. License types accepted are Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), or Licensed Marriage and Family Therapist (LMFT). Years of Relevant Experience Preferred: 2+ years of relevant experience in a team-based setting. About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. FLU/MASK policy Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year influenza immunization. The full job description is available upon request

Purpose The Pharmacist assures the safe, appropriate and legal dispensing of pharmaceuticals, monitors drug therapy, maintains inventory and provides consultation services to medical providers, dental providers, clinic staff and patients in accordance with the State of Washington Department of Licensing and professional scope of practice. The Pharmacist manages prescription refill authorizations under the Pharmacist Refill Authorization Protocol in accordance with the Washington State Collaborative Drug Therapy Agreement. Health, Wellness & Retirement benefits: * Medical, dental & vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Union: SEIU Healthcare 1199NW Compensation: * The target wage range for this position is $63.53 per hour to $78.61 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: Supervision * Responsible for handling, reporting and assisting in the resolution of patient complaints, billing issues and other administrative issues associated with the pharmacy. * May be responsible for day-to-day operational activities and supervision of support staff for the assigned pharmacy location. * Provide supervision of/or training for students who are assigned to Neighborcare Health as part of their professional education. * Assists the Pharmacy Supervisor in implementation of systems and workflows. Maintains Legal Standards * Ensures pharmacy complies with all laws, rules and regulations pertaining to the practice of pharmacy in accordance with Pharmacy Quality Assurance Commission. Inventory Management * Assures pharmacy inventory is adequately stocked. * Ensures payment processing and proper recording of financial records/transactions are conducted in accordance with established policies and procedures. * Assures inventory and dispensing practices are in compliance with HRSA 340B regulations. * Maintains procedures and records for quality assurance, formulary compliance, security of controlled substances, and disposal of hazardous waste drugs and devices. * Conducts annual inventory of all medications in stock in the pharmacy. Clinical Practice * Consults with Neighborcare providers to assure optimal therapeutic and cost-effective delivery of pharmaceutical services. * Uses professional judgment to make decisions regarding drug product selection and dosage adjustments. * Provides drug therapy information to patients, including, but not limited to treatment purpose and goal, correct use, dosage, storage, side effects and drug interactions. * Participates in Collaborative Drug Therapy Agreements approved within Neighborcare. * Provides technical expertise for Neighborcare teams regarding on site pharmacy services. * Performs other tasks assigned by Pharmacy Supervisor, Pharmacy Manager or Director of Clinical Operations. Education/Experience Requirements: * Active Pharmacist license with the State of Washington. * High school diploma or equivalency. Preferred Requirements: * 1+ years of experience in an out-patient setting preferably in a community health care environment. Required Skills: * Knowledge of and skill in pharmacy practices and procedures. * Knowledge of and proficient in the used of personal computers with the ability to learn and use role-specific software programs. * Knowledge of and basic understanding of various insurance programs and DSHS. * Ability to meet and comply with HIPPA/Confidentiality policies and procedures and ability to responsibly handle highly confidential and sensitive information. * Ability to be detailed oriented and multi-task. * Ability to communicate effectively and respectfully with people of various racial, educational and socio-economic backgrounds. * Ability to be organized, problem solve and follow through. * Ability to follow written and verbal directions and to complete assigned tasks as scheduled. * Ability to read, write and communicate in English, understanding of basic math. About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose Our integrated team is seeking a family practice physician to best support and care for our diverse patient population. In caring for our patients, our providers will have the autonomy of clinical practice, the support of knowledgeable colleagues, and work in a collaborative learning environment. Family practice providers are part of an integrated team, which may include behavioral health, dental, social work, and nursing case management. We have Obstetrics and Medical rounding available with our MD/DO positions. This position is fully grant funded. Health, Wellness & Retirement benefits: Medical, dental & vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for the MD/DO position is $98.21 per hour to $121.50 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. $5,000 sign-on bonus In this position you will: Direct Clinical Work Provide patient centered preventative care, as well as diagnoses and treatment of acute and chronic conditions Identify the need for referrals and provide overall care coordination in a team-based setting Work with individuals of varying ethnicities, socio-economic levels, culture and sexual orientation Indirect Clinical Work Assure accurate and timely completion of all clinical records Completion of paperwork in a team-based approach Completing necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists Timely response to communications and test results Provide feedback to appropriate teams and/or individuals when necessary Perform other duties as assigned Education/Experience Requirements: Graduation from an accredited School of Medicine or Osteopathy Completion of Residency Licensed as a Physician (MD/DO) with Washington State Department of Health Board Certified Current BLS Certification DEA License issued in the State of Washington Preferred Requirements: Nexplanon Contraceptive Implant Certification 2 years of clinical practice experience in community health, FHQC, family practice Bilingual skills Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act. Required Skills: Ability to work in a high pressure, time-sensitive, and complex health care environment Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations Ability to work with patients that have substance or mental disorders Ability to treat opioid use with medication assisted treatments Ability to meet and comply with HIPAA/Confidentiality policies and procedures Experience working with interpreters in a medical setting Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients Ability to build relationships while maintaining appropriate boundaries Ability to communicate effectively in person, email and on the phone Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork Attention to detail and ability to organize and manage time and tasks independently Ability to prioritize work assignments and adjust tasks as needed Proficient with email and electronic health records Preferred Skills: Fluent in a language(s) in addition to English Insertion and removal of long-acting contraception Experience with motivation interviewing Union: SEIU Healthcare 1199NW About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request #work4nch

Purpose The Medical Assistant (MA) is a flow manager and a vital team member who performs delegated clinical and administrative duties providing direct support to primary care providers and direct care to patients. They work in partnership and joint accountability with other team members to achieve Neighborcare Health's Mission, Guiding Principles, Service Commitments, and Goals. Health, Wellness & Retirement benefits: * Medical, dental & vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for the position is $26.55 per hour to $33.39 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. * $5,000 Sign-on Bonus Union: SEIU Healthcare 1199NW In this position you will: Primary Responsibilities * Perform duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating medical provider's needs * Demonstrate flexibility and readily assist other staff members. Maintains a safe and healthy work environments for patients, self and other * Prepare examination and treatment rooms for use by medical providers by cleaning, stocking and arranging supplies, equipment and instruments * Completes previsit planning ensuring care gaps and necessary follow-up items are identified prior to the visit and conduct huddles with providers to prepare for the day. Greets and escorts patients to examination or treatment room in a respectful, warm and caring manner. Keeps patients, medical providers, and other team members, informed of medical provider's status and/or time delays throughout the day * Interview patient to determine reason for visit; takes patient's vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; blood draws, immunizations, records information in patient's medical record; and reports findings to appropriate personnel, according to WAC standard requirements * Instruct and/or assist patients in preparation for scheduled procedures, in a caring and courteous manner. Be present for document informed consent process in EHR * Perform appropriate basic, routine and regular delegated medical functions as directed and within appropriate scope of practice as interred by knowledge, skill level, and Neighborcare Health guidelines (e.g.., vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, and sputum specimens, and urine cultures) using appropriate instruments, techniques, and specimen labeling process • Support medical providers performing routine examination and treatment procedures by attending patient during procedures and providing appropriate supplies and instruments * Perform routine clerical and reception duties, as required, such as, maintaining departmental logs, answering telephones and taking massages, and scheduling patient appointments * Perform other duties as assigned, such as assisting in orienting and training new staff members, transporting equipment or patients, and stocking shelves. Medical Assistant Lead - Primary Responsibilities: * Assist with patient de-escalation and service recovery using trauma-informed approaches * Support onboarding, training, and orientation of MAs in partnership with Regional Operations Manager * Provide feedback to Regional Operations Manager and help identify training gaps or workflow issues * Support with MA recruitment and participate in back-office meetings, huddles, and staff meetings * Support with vaccine management, including monthly reporting * Generate, review, and help act on relevant back-office reports as requested * Champion site level process improvement initiatives and help update training materials or knowledge guides * Facilitate routine clinic tasks such as stocking, inventory, transporting equipment, and ordering supplies * Perform other duties as assigned by Regional Operations Manager or Site Leadership * Facilitate site-level infection prevention compliance. Ensure timely review, follow-up, and completion of sterilization tracking and quality control reporting. * Support the implementation and maintenance of standardized medical back-office workflows in partnership with site and regional leadership, ensuring alignment with organizational standards and regulatory requirements Required Skills: * Ability to problem-solve and use conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel * Knowledge of confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements * Basic PC skills in MS Windows environment, 10-key and typing * Working knowledge of electronic health records (EHRs) and practice management systems * Intermediate knowledge of medical terminology * Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers * Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision * Ability to develop successful interpersonal and professional relationships with diverse populations (leaders, clinical and non-clinical staff) * Strong organizational skills to prioritize multiple tasks Education/Experience Requirements: * High school diploma or equivalent * A current Washington State Dept. of Health Medical Assistant, Certification or Medical Assistant, Interim * BLS Certification * Minimum of one (1) year of customer service experience * Minimum of one (1) year of Back Office or Medical Assistant experience in an ambulatory clinic experience Preferred Requirements: * Prior experience as a medical assistant * Prior experience in primary care or community health environment * Prior experience with diverse populations * Bi-lingual skills * Two or more years of Back Office or Medical Assistant experience * Experience in coaching and/or lead roles About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Contact Center Representative (CCR) II provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR II is the first point of contact for new and returning patients into the Neighborcare Health system and serves our community by answering inbound calls related to clinical questions and making outbound outreach calls. The CCR II, in partnership with PCC clinical staff (LPN/RN), will respond to patient questions related to clinical care or symptoms, assist patients in navigating the Neighborcare Health system, respond to scheduling and messaging needs, and provide consistent, accurate, and efficient services that result in an exceptional customer experience. Successful candidates will demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently. They will have effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members. Candidates will be positive, open-minded, and focused on continuous improvement. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $23.25 per hour to $29.23 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare1199NW Primary Responsibilities: * Conduct detailed and accurate chart reviews to extract relevant clinical information necessary for appointment scheduling, care coordination, or response to outside provider inquiries. * Navigate multiple tabs and data points within the EHR (e.g., lab orders, referrals, future appointments, provider notes) to ensure appropriate follow-through and patient guidance. * Schedule appointments in alignment with NCH protocols, provider preferences, visit types, and availability, minimizing scheduling errors such as visit length mismatches or assigning to closed panels. * Serve as a liaison between external healthcare providers and NCH teams to facilitate information sharing and care continuity. * Use sound judgment to determine when a referral to clinical staff or escalation is required. * Communicate clearly and compassionately with patients and team members from diverse backgrounds. * Perform other duties as assigned. Required Skills: * Basic PC skills in MS Windows environment * Experience using EHRs, with the ability to navigate and extract key information. * Basic or limited familiarity with medical terminology and clinical workflows. * Excellent telephone and written communication skills, as well as listening skills and ability to demonstrate tact and patience with callers. * Active listening skillswith the ability to remain patient, tactful, and supportive. * Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision. * Ability to communicate effectively and respectfully with people of varied racial, educational, and socio-economic backgrounds. Education/Experience Requirements: * High School diploma, GED or equivalent * 2-years general office experience or experience in a customer service setting About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. Full job description will be provided during the interview process.

School Based Mental Health Therapists provide mental health services to children and teens within the school-based health center setting and in accordance with the Mental Health Scope of Services. They focus on the full spectrum of care, from promoting healthy development and preventing problems, to long-term intervention and support for students unable to obtain adequate mental health care from other organizations or in a non-school context. Emphasis is on asset and strengths-building; symptom reduction; increasing, stabilizing, and maintaining functioning; and on individual, family, and group modalities. School-based Mental Health Therapists provide services with a variety of therapeutic techniques, including evidence-based practices. Please note that as a part of the school-based health care program this position is on standby during the summer for approximately eight to ten weeks. School based employees are not paid during the standby period. The duration of the standby period may fluctuate from year to year depending on many factors. This is a grant funded position Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation The target wage range for this position is $80,097.60 annually to a maximum of $96,324.80 annually. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Please note that as a part of the school-based health care program this position is on standby during the summer for approximately eight to ten weeks. School based employees are not paid during the standby period. The duration of the standby period may fluctuate from year to year depending on many factors This is a grant funded position Primary Responsibilities Provide high quality, strengths-based services to clients Assist students, parents and school personnel in efforts to remove psychosocial and mental/emotional health obstacles to students' healthy functioning and academic performance. Provide individual, family, and group therapy; case management; classroom presentations; and psycho-educational services in accordance with the needs of the specific school population and as specified by applicable funding contract(s). Participate in school-wide interventions as appropriate. Assess mental health needs and develop individualized treatment goals for each caseload client. Participate actively in multidisciplinary team care provision, including but not limited to, coordinating and integrating client care with other providers within and outside of Neighborcare Health. Perform other duties as assigned Knowledge, Skills and Abilities: Ability to work effectively and respectfully with students of varying ethnicities, cultures, socioeconomic backgrounds, and gender/sexuality identities. Knowledge of child and adolescent development, group dynamics, and family systems Knowledge of mental health diagnoses Knowledge of school systems and local resources Ability to identify factors putting students at risk for mental health and/or substance issues Ability to complete assessments, and to make and carry out a plan of care for individuals with mental health and psychosocial issues Ability to apply evidence-based and other therapeutic methods to provide effective individualized care Ability to read, write and communicate in English Education Master's degree in Social Work, Counseling or related field, or PhD in Psychology Licensure (LICSW, LMFT, LMHC) in the State of Washington and a full, active and unrestricted mental health license in Washington state and are able to independently bill for services. About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: • Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. • Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year influenza immunization.

Purpose The Site Medical Director provides clinic site and program leadership to ensure that the care provided meets Neighborcare Health's goals for quality, patient access and patient experience. They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability with the site clinic administrator and work collaboratively with the other lead team members to achieve Neighborcare Health's goals and follow its mission and guiding principles. The Pike Market Medical Clinic opened in 1978 by two grassroots activists to address the lack of access to health care in the area. The clinic operated in the back of the Motherlode Tavern with two exam rooms and a lab. The full medical clinic was built just one year later. The clinic joined the Neighborcare Health family in 2005 and continues to specialize in serving low-income patients in the Market community and downtown Seattle. "The Clinic", as it continues to be known to many patients today, primarily serves elderly, low-income community members and patients experiencing homelessness. Neighborcare Health at Pike Place Market provides a range of primary care health services for adults regardless of income or insurance. The clinic supports patients when they are ill and assists them to stay healthy with chronic condition management, regular check-ups, and health education. Team members also offer mental health care, substance use services, and connections to dental and social services including housing and food assistance. Nurse Practitioners are encouraged to apply. Health, Wellness & Retirement benefits: * Medical, dental & vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for the MD/DO position is $175,177.60 to $220,563.20 annually. * The target wage range for the ARNP position is $118,435.20 to $144,955.20 annually. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: Leadership Duties * Hire, train and orient providers on clinical operations and functions * Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care * Provide supervision to providers through direct interactions and/or chart review * Work to ensure the clinic team follow best clinical practices * Provide onboarding and ongoing mentoring for individual provider's growth and development * Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed Administrative Duties * Monitor and communicate patient access data to providers in partnership with clinic administrator * Be a clinical champion for quality performance and quality improvement activities * Share clinic and individual quality and patient experience data with providers and clinic team * Participate in NeighborCare leadership meetings and leadership development activities * Address issues identified by team and collaborate with the site leads team as needed * Leads a team of support staff to assure services meet or exceed the expectations of patients, coworkers, the public, and community standards * Develop and implement clinic strategic goals and key performance indicators in alignment with Organizational strategic initiatives * Be on call two weeks a year, providing phone-based clinical care * Assist in credentialing of staff, trainees and volunteers Direct Clinical Work * Provide patient centered preventative care as well as, diagnoses and treatment of acute and chronic conditions, * Identify the need for referrals and provide overall care coordination in a team-based setting Indirect Clinical Work * Assure accurate and timely completion of all clinical records * Complete necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists in a team-based approach * Timely response to communications and test results * Provide feedback to appropriate teams and/or individuals when * Be on call two weeks a year, providing phone-based clinical support Required Skills: * Ability to work in a high pressure, time-sensitive, and complex health care environment. * Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations * Ability to work with patients that have substance or mental disorders * Ability to treat opioid use with medication assisted treatments * Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information * Experience working with interpreters in a medical setting * Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients * Ability to build relationships while maintaining appropriate boundaries. * Ability to communicate effectively in person, email, and on the phone Preferred Skills: * Fluency in languages other than English * Insertion and removal of long-acting contraception * Experience with motivational interviewing skills * Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act Education/Experience Requirements: * Graduation from an accredited School of Medicine or Osteopathy * Completion of a Family Medicine or Internal Medicine residency * Licensed as a Physician (MD/DO), with the State of Washington or Licensed as a Nurse Practitioner with Washington State Department of Health * Current board certification (Family Medicine or Internal Medicine) as appropriate to credentials * Current BLS Certification * DEA License Preferred Requirements: * Strong preference for experience both as a provider in direct patient care and experience in leading and supervising people and/or teams * Contraceptive Implant Certification * Bilingual in a language frequently used by patients * Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Executive Assistant provides direct administrative and strategic support to the Chief Executive Officer (CEO) and the Board of Directors. This role manages complex calendars, correspondence and scheduling; prepares and organizes executive and board materials; coordinates executive-level cross-departmental communication; and supports special projects and initiatives led by the CEO and broader executive team. The Executive Assistant will work as a key liaison between the CEO, Board of Directors, executives, employees, the community, governmental, and elected officials while maintaining confidentiality, integrity, and professionalism. Health, Wellness & Retirement benefits: Medical, dental & vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $37.22 per hour to $45.54 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Key responsibilities: Provide executive level administrative support to the Chief Executive Officer (CEO). This includes daily and routine administrative assistance. Manage complex calendars, schedule meetings, and coordinate travel arrangements. Prepare agendas, minutes, and presentations. Ensure the CEO is briefed and prepared for meetings and engagements. Ensure timely follow-up on action items and commitments. Assist with special projects and strategic initiatives as directed by the CEO. Track progress on organizational goals and prepare status reports for the CEO and Board. Conduct research and compile data to support decision-making. Coordinate Board activities with guidance from the CEO. Develop and prepare meeting agendas and packet, prepare resolutions and minutes, manage board communications, track follow-up items, and ensure governance materials are accurate and up to date. Maintain accurate governance files and documents including: Articles of Incorporation, Bylaws, minutes, and various corporate and organization records. Plan and coordinate meetings, retreats, travel, and special functions. Compile and prepare materials, coordinate facilities, meals, technology needs, onsite support, and other logistics. Support executive level coordination by tracking executive deadlines, gathering and synthesizing information, preparing briefing materials, and ensuring timely completion of tasks. Facilitate effective information flow between the executive leadership team and other stakeholders, representing the CEO with professionalism and discretion. Draft, edit, and proofread executive correspondence, presentations, reports, and other documents with a high level of accuracy and clarity. Anticipate needs, identify potential issues, and proactively resolve administrative challenges to support the CEO. Serve as cost center manager for Board and Executive budgets. KEY SKILLS, KNOWLEDGE, & ABILITIES Required for this job: Ability to communicate respectfully and with people of varied racial, education and socio-economic backgrounds. Demonstrated ability to maintain confidentiality. Exercise independent judgment and make appropriate decisions in the routine conduct of business. Strong organizational skills, including the ability to set up and maintain organized and efficient office systems. Ability to manage multiple priorities under tight deadlines. Excellent written and verbal communication skills. High proficiency with Microsoft Office software of products including: Word, Excel, PowerPoint, and Teams. Ability to be detail-oriented, multi-task, organize, problem solve and to follow up on tasks. Ability to display consistent professional and ethical conduct. Ability to read, write and communicate in English and understand basic math Ability to learn from directions, observations and mistakes and apply procedures using good judgment. Ability to demonstrate predictable, reliable and timely attendance. Must be able to abide by HIPAA laws and NCH's policies Preferred for this job: Familiarity with Federally Qualified Health Centers or Community Health Organizations. Experience working with Boards of Directors and understanding of governance practices. Project Management Experience Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints. Ability to be a system thinker. Core Competencies: Professionalism and integrity Strategic thinking and problem-solving Relationship building and collaboration Adaptability and resilience About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. Full job description will be provided during the interview process

Purpose The Patient Services Operations Manager provides strategic and operational leadership for Patient Services Representatives (PSR) and Patient Services Representatives - Lead across multiple clinical sites. In partnership with Clinic Administrators of assigned sites, this role oversees all front office operations and direct leadership of assigned staff, including day-to-day oversight of clinic schedules to meet patient access needs. The Manager is responsible for optimizing patient care delivery and supporting a positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement. Health, Wellness & Retirement Benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $68,494.40 to $ 84,926.40 annually. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Primary Responsibilities: People Leadership (50%): Provide direct supervision, coaching, and professional development for a regional team of 10-25 PSR, including PSR Leads. Lead recruitment, onboarding, training, evaluations, and corrective actions with HR and site leaders; coordinate and support onboarding and performance of staff including float pool staff and volunteers at assigned clinics. Conduct regular 1:1 meetings to support staff growth, retention, and performance. Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation. Monitor and adjust staffing and FTE levels across clinics based on operational needs, including same-day coverage coordination and long-term staffing planning. Collaborate with Clinic Administrators on scheduling, timekeeping, and workforce planning. Ensure direct reports complete required training, competencies, and documentation. Facilitate training and support staff in pursuing advanced skills and leadership pathways. Lead and/or facilitate staff and team meetings, including but not limited to creating agenda, tracking deliverables and minutes. Operations Management (50%): Participate in organizational planning and policies or procedure development with central Operations team and leadership. Implement and monitor standardized workflows for all Patient Services front office operations, ensuring alignment with organizational standards and regulatory requirements. Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning. Ensure compliance with cash handling procedures and complete daily reconciliation. Complete required Front Office process and financial reports in a timely manner. Develop training materials and tools for staff. Conduct monthly Revenue Cycle Front Office operations training for new and current staff, in partnership with Director of Revenue Cycle and peer leaders. Use data and feedback to identify process improvement opportunities. Lead and/or support implementation of solutions to improve patient services operations efficiency, patient access, and clinical quality. Work with assigned clinic Lead teams to plan for long-term patient and staff needs, resources, and process improvements. Support resolution of patient issues and/or complaints in a timely manner. Escalating to site leadership, as needed, to ensure effective outcomes. Champion a culture of equity, safety, and continuous improvement that aligns with Neighborcare's mission and core values. Partner with assigned clinic site lead team during annual budgeting. Required Skills: Knowledge of HIPAA and confidentiality regulations as they apply to patient and staff information Knowledge of electronic medical records (Epic preferred), including navigation, task management, and basic reporting Knowledge of principles of standardized clinical workflows and performance improvement Knowledge of culturally responsive practices and an understanding of how identity (race, ethnicity, gender, etc.) intersects with patient and staff experience Intermediate knowledge of front office operations, including patient check-in, registration, and point-of-service collections Intermediate knowledge of insurance reimbursement processes, including eligibility verification and authorization workflows. Knowledge of customer service principles, including service recovery techniques for resolving patient and staff concerns professionally and empathetically Required Abilities: Ability to maintain confidentiality and comply with HIPAA and privacy regulations Ability to supervise, coach, and support development for large or dispersed teams (10-25 staff) Ability to lead and manage through change, including the implementation of standardized workflows Ability to de-escalate concerns, resolve issues, and maintain professionalism in high-pressure situations Ability to assess, prioritize, and respond to competing operational needs in a fast-paced, high-pressure clinical environment Ability to navigate interpersonal and performance-related concerns with empathy, discretion, and professionalism Ability to work effectively with individuals from diverse backgrounds, including across racial, ethnic, cultural, gender identity, and socioeconomic lines Ability to adapt and remain resilient in response to staffing fluctuations, evolving priorities, and process changes Ability to work evenings and weekends, as needed Preferred Skills: Electronic medical record experience. Experience with Epic preferred. Experience supervising across multiple clinic locations or service lines Education/Experience Requirements: AA Degree or equivalent; or high school diploma or GED 2 years of leadership in a professional setting Preferred Requirements: Bachelor's Degree 2 years of leadership experience in medical or dental clinic, specifically overseeing one or more of the following functions: patient check-in, patient scheduling About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The role of the Locum Certified Nurse Midwife is to provide comprehensive pregnancy, birth, well woman and in-hospital newborn care. The Certified Nurse Midwife works as an independent provider and collaborates with other providers and consultants as necessary to fulfill Neighborcare Health's mission and purpose This role will support the following Neighborcare Clinics and Hospital: Columbia City, Meridian, Rainier Beach, High Point, Lake City, and Swedish Hospital Health, Wellness & Retirement benefits: Retirement Plan Compensation: The target wage range for this position is $70.94 per hour to $83.04 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons Primary Responsibilities: Independently provide antepartum, intrapartum and postpartum care to low and moderate risk obstetric patients. Collaborate with ob-gyn and perinatology services to provide care for select high risk obstetric patients. Provide well-woman care, including contraceptive counseling and pregnancy options counseling. Maintain a problem-oriented patient record including problem list, medication list, and flow sheets. Order and interpret indicated laboratory and other diagnostic tests. Prescribe medications and refer to specialty services as appropriate. Offer culturally sensitive education, counseling, and support in accordance with the patient and family-centered model of care. Participate in the development of midwifery protocols, policies, and documentation standards with practice partners. Work scheduled clinic hours and provide hospital in-house coverage, including days, nights, weekends and holidays. Work closely with other staff members as an interdisciplinary team and attend organization, clinic and team meetings. Complete assigned in-service trainings and continuing education to enhance professional knowledge and provide evidence-based care. Available to pick up additional shifts at a minimum of 2 times per month to support team coverage needs during unexpected call outs or sick leave, high census periods requiring additional staffing, holiday coverage gaps, training period for new staff members. May precept midwifery students assigned to Neighborcare Health as part of their professional education. Available to pick up additional shifts at a minimum of 2 times per month to support team coverage needs during unexpected call outs or sick leave, high census periods requiring additional staffing, holiday coverage gaps, training period for new staff members. Perform other duties as assigned. Required Skills: Basic computer and EHR competency with the ability to learn and use company software programs. Ability to communicate respectfully and with people of varied racial, education and socio-economic backgrounds as well as individuals with disabilities and contagious diseases. Ability to meet and comply with HIPAA/Confidentiality policies and procedures. Ability to follow written and verbal directions and to complete assigned tasks. Ability to be detail-oriented, multi-task, organize, problem solve and to follow up on tasks. Ability to read, write and communicate effectively in English. Ability to work within a team. Ability to work with supervision, receiving instructions/feedback, coaching/counseling and or action/discipline. Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints. Ability to demonstrate predictable, reliable and timely attendance. Available to pick up additional shifts at a minimum of 2 times per month to support team coverage needs during unexpected call outs or sick leave, high census periods requiring additional staffing, holiday coverage gaps, training period for new staff members. Preferred Skills: Ability to speak additional language(s) Unless ineligible, a Buprenorphine Waiver as a requirement for all medical providers with a DEA license (except School-Based Health Center providers). Providers without this waiver will be required to sign up for this waiver after hire. Education/Experience Requirements: Licensed to practice as an ARNP and CNM in the State of Washington Graduation from an educational program accredited by the Accreditation Commission for Midwifery and Education (ACME) required. Successful completion of the certifying examination by the American Midwifery Certification Board (AMCB) required. Enrollment in the Certification Maintenance Program by the AMCB required. Preferred Requirements: Two or more years providing midwifery care Trained in first and third trimester limited obstetric ultrasound and in the first assist role for Cesarean births Experienced in the care and assessment of normal newborns Experience in providing care to a low-income, multi-ethnic populations and a demonstrated ability to relate respectfully and effectively to people of diverse racial, educational, and socioeconomic backgrounds Prior experience using EPIC About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Medical Assistant performs delegated clinical and administrative duties providing direct support to primary care providers and some direct care to patients. Work in partnership and joint accountability with other team members to achieve Neighborcare Health's Mission, Guiding Principles, Service Commitments, and Goals. Eligible for an up to $5,000.00 sign on bonus, based on FTE Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $26.55 per hour to $33.39 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU 1199NW In this position you will: Perform duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating medical provider's needs Demonstrate flexibility and readily assists other staff members. Maintains a safe and healthy work environments for patients, self and other Prepare examination and treatment rooms for use by medical providers by cleaning, stocking and arranging supplies, equipment and instruments Interview patient to determine reason for visit; takes patient's vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; blood draws, immunizations, records information in patient's medical record; and reports findings to appropriate personnel, according to WAC standard requirements Required qualifications for this position include: Completed an accredited Medical Assistant program Active WA State Department of Health Medical Assistant-Certification or Medical Assistant - Interim status with the Washington State Department of Health Basic Life Saving Certificate (BLS) Preferred qualifications for this position include: Prior experience in primary care or community health environment Prior experience with diverse populations Bi-lingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description will be provided during the interview process. Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year's influenza immunization.