Neighborhood Credit Union job in Highland Village, TX
Mortgage Loan Officers will conduct loan interviews and collects all pertinent information needed for verification and underwriting purposes. Employs sales and service techniques to ensure loans are processed and closed according to established mortgage guidelines and procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and timely performance of assigned functions.
Conducts loan interviews, answers inquiries, and processes applications in a timely manner of all real estate requests made by telephone and internet.
Counsels applicants during the loan process, obtaining additional information when necessary and keeping applicants updated as to the status of their application.
Prepares mortgage disclosures, collects contract (if applicable) and all other documents required, and ensures all necessary documentation is signed by applicants.
Prepares approved loans for closing, drawing closing documents, scheduling closing appointments and conducting closing. Also preparing file for final funding.
Completes HMDA on all mortgage loans originated.
Evaluates applicant financial information including salary, assets, debts, and expenses.
Verifies the accuracy of all applicant data provided.
Certifies compliance is met with all regulations.
2. Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
Establishes, develops, and maintains referral network with professionals such as pool builders who can provide an on-going source of referrals.
Analyzes potential lending opportunities involved in each lending situation to further assist the borrower as well as increase the credit union's lending portfolio.
Maintains professional relationships with partners such as Member First Mortgage, Certified Funding, Achieva, and Truhome.
Timely and effectively processes indirect loans.
3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.
Communicates effectively and professionally with teammates, other departments, management, and mortgage partners related to mortgage inquires.
Completes any internal requests by email or phone.
Assists other departments including and related to mortgage inquiries.
4. Assumes responsibility for related duties as required or assigned.
Maintains understanding of the credit union's loan policy, and loan products and services.
Ensures that the credit union's lending practices follow state and federal regulations.
Qualifications
Education/Certification:
Associate's degree or equivalent years of experience and education.
Required Knowledge:
Knowledge of Texas mortgage rules and regulations.
Knowledge of Credit Union products and services, policies, and procedures.
Knowledge of credit union computer software, including Microsoft Office.
Knowledge of lending rules and regulations.
Comprehensive of direct lending procedures.
Knowledge of credit union practices culture, rules, and regulations.
Experience Required:
Two years of related experience.
Skills/Abilities:
Excellent communication and public relations skills.
Ability to analyze accounts.
Ability to express ideas effectively and speak clearly.
Ability to use correct grammar, punctuation, and spelling.
Ability to follow instructions and respond to management directions.
Ability to assess multiple tasks or issues which are competing for limited amount of time or resources and effectively determine order in which each will be addressed, ability to set priorities, and to track both complete and incomplete activities.
Attentive to detail. Well organized.
Ability to assist others.
$41k-54k yearly est. 1d ago
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Manager, Fund Financial & Tax Reporting
Fidelity Investments 4.6
Westlake, TX job
The Role
The Tax Manager is primarily responsible for providing tax support and oversight for Fidelity's alternative investment products, including U.S Partnerships funds, U.S. REITs and U.S grantor trusts, and Canadian Mutual Fund Trusts. The manager is responsible for:
Analyzing the Funds books and records to provide accurate and timely U.S. investor tax information reporting (k-1s, estimates, 1042-s etc.), Canadian fund distributions, tax returns and Canadian shareholder reporting and to ensure compliance with various Tax Agencies.
Reviewing information provided to third party service providers, tax work papers, tax returns (U.S. form 1065/K-1/K-3, 1120, 1120-F and state returns, and Canadian form T3 etc.), and other monthly, quarterly, and ad-hoc tasks.
The Expertise and Skills You Bring
Bachelor's degree or equivalent experience in Finance or Accounting
3+ years proven experience in investment management tax operations, or related tax specialty strongly preferred
Familiarity with tax research techniques
Broad knowledge of accounting and tax principles
Ability to embrace and adapt to a constantly evolving regulatory and technology environment
Ability to work in a collaborative environment
Comfortable in a fast paced, deadline-oriented environment
Interpersonal and time management skills
Flexibility to work overtime (as needed) to fulfill the job requirements
Tax experience with Real Estate Investment Trust, private credit funds, Private Equity fund of funds, Regulated Investment Company and/or Canadian mutual fund a plus
Experience with accounting platforms InvestOne, Geneva, and Yardi a plus
The Team
The Tax Manager role is part of the Tax Operations team within the Fidelity Fund Investment Operations business unit. The primary responsibilities of the team include providing tax compliance services for US 40-Act mutual funds, Canadian mutual fund trusts, and alternative investment products. The Tax Operations team works closely with several different operations teams and internal business partners including Shareholder Reporting, Compliance, Legal, and Fund Treasury.
#Fidelityalts
#FFIOALTS
Certifications:Category:Investment Operations
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
$74k-94k yearly est. 2d ago
Assistant Store Manager (Bilingual)
Community Choice Financial Family of Brands 4.4
Houston, TX job
Your Opportunity:
Assistant Store Manager (Bilingual) Titlemax Houston, TX
As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.
What We Offer:
Compensation
The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum one year's experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'd thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$15 hourly Auto-Apply 1d ago
Executive Assistant for CEO Team
Q Investments 4.1
Fort Worth, TX job
The Q Family Office is looking for a bright, eager, and dedicated individual to join its highly successful multi-billion-dollar private investment office in downtown Fort Worth. This person will be part of a team led by a 25-year veteran of the firm, all of whom assist the CEO in managing personal and business scheduling, travel coordination, organizational matters, photo and video archives, and research projects. This person will handle a variety of projects in an array of disciplines, which keeps the work fast paced and ever-changing. Someone who is already very organized and great with details is a must.
Base plus bonus (with full benefits) competitive with market and depending on experience.
Responsibilities will include:
Providing support within Executive Assistant team assisting with very complex calendars and schedules, travel coordination and general operational functions
Extensive experience scheduling & managing private air travel
Managing vendors and serving as a liaison
Researching and developing new ideas and projects
Typical hours are in the office (no remote work) Monday thru Friday from 8AM-6PM, i.e., ~ 50-hour weeks. This role does require some occasional weekend work as well.
The successful candidate will:
5+ years of experience in an executive admin role supporting an UHNWI or C-Suite executive at a substantial business enterprise
Be incredibly organized and detail oriented
About The Q Family Office
Established in 1994, the Q Family Office is an organization that combines an almost 30+ year history with a deep entrepreneurial spirit. The family office currently includes a manager of a $500 million hedge fund/private investment firm, a $3 billion bank, a $400 million real estate investment firm, and a $275 million charitable foundation.
$87k-125k yearly est. 2d ago
Digitalization Expert: Enterprise Automation & Data
Caterpillar Financial Services Corporation 4.5
Irving, TX job
A leading financial services company is seeking a Digitalization Expert to support enterprise-wide digitalization initiatives. Responsibilities include leading system deployment, improving transactional processes through RPA, and advanced statistical modeling. Must be proficient in high-level coding languages like C++ and Python, with strong strategic and organizational skills. The role involves in-office work five days a week and offers opportunities for creating significant operational efficiencies across the company.
#J-18808-Ljbffr
$126k-190k yearly est. 3d ago
Service Coordinator
Malin 3.1
Addison, TX job
Malin is a leading provider of forklift repair and maintenance services. We are dedicated to ensuring our customers' equipment operates efficiently and safely. We are seeking a highly organized and proactive Field Service Coordinator to join our team and organize field service operations.
Job Summary:The Field Service Coordinator will be responsible for scheduling and dispatching technicians to various job sites to perform maintenance and repairs on forklifts. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
Schedule and dispatch technicians to job sites based on priority and availability.
Communicate with customers to confirm service appointments and provide updates on technician arrival times.
Monitor technician progress and provide support as needed to ensure timely completion of work.
Maintain accurate records of service calls, technician assignments, and job status.
Coordinate with the parts department to ensure technicians have the necessary parts and tools for each job.
Handle emergency service requests and adjust schedules as needed to accommodate urgent repairs.
Use GPS technology to locate and track technicians in the field.
Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
Collaborate with the service manager to optimize technician routes and improve efficiency.
Qualifications:
High school diploma or equivalent; additional education or training in logistics or a related field is a plus.
Previous experience in dispatching or coordinating field service operations, preferably in the forklift or heavy equipment industry.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software and other computer applications.
Ability to work under pressure and handle emergency situations effectively.
Knowledge of forklift repair and maintenance is an advantage.
Benefits:
Competitive hourly rate
Health, dental, and vision insurance after 30 days
Paid time off after 90 days
Paid holidays
Eligible to participate in 401k on day 1
Opportunities for professional development and advancement
$31k-38k yearly est. 1d ago
Customer Service Representative
Tata Consultancy Services 4.3
Plano, TX job
The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections.
CSAT measurement & improvement:
Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions.
Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership.
Stakeholder collaboration
Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly.
Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences.
Compliance & documentation
Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record.
Outcomes & KPIs (program‑aligned)
Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”)
First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks.
Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents.
Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards.
Qualifications:
2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes.
Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders.
Experience with ticketing/CRM tools and structured survey/feedback collection.
Salary Range: $40,000 - $55,000 per year
$40k-55k yearly 5d ago
US Deputy CISO - Technology Risk & Cyber Security Leader
Scotiabank 4.9
Dallas, TX job
A leading American financial institution is seeking a US Deputy Chief Information Security Officer in Dallas, Texas. The role involves supporting the MD & US CISO in building technology risk controls and collaborating with senior executives across different departments. Suitable candidates should possess over 10 years of experience in technology risk management, excellent communication skills, and a relevant advanced degree. This position promotes a strong risk culture and aims to ensure compliance with security policies and regulations.
#J-18808-Ljbffr
$99k-120k yearly est. 2d ago
Talent Acquisition Specialist
New American Funding 4.2
Plano, TX job
The Talent Acquisition Specialist will have a proven success and track record cold calling** candidates and overcoming objections**.
Coordinates communications between VP/Manager and Candidates.
Develops and maintains network of contacts to help identify and source qualified candidates.
Enters notes and applicant information into Applicant Tracking System consistently.
Ability to demonstrate proficiency with using multiple internet recruiting sites to network and recruit.
Proactive approach to recruiting and experience building talent pools/talent communities.
Initiates contact by Cold Calling, texting, emailing, etc with possibly qualified candidates for specific job openings.
Current or previous mortgage sales or operations experience is a plus.
Proven success in a fast paced, sales-oriented work environment.
Strong interpersonal and people skills.
Excellent written and verbal communication skills.
Works extremely well in a team environment and collaborates with other team members.
In office Monday - Thursday and Work from Home on Fridays!
$48k-78k yearly est. 4d ago
Project Engineer
Orion 4.8
Houston, TX job
This position is accountable for planning, directing, and coordinating activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through subordinates, if applicable.
The incumbent must have the ability and flexibility to work varying shifts, long hours (8-12 hours) and weekend hours according to project needs.
The incumbent must support the guiding beliefs and core values of Orion, which are centered on Safety, Quality, Delivery, and Teamwork most importantly, with each built upon the all-important foundation of Integrity.
SPECIFIC RESPONSIBILITIES
Assists in the preparation and planning of pre-job meetings (examples: plans, specification, budgets, cost targets, scheduling, and others as necessary).
Assists Project Manager(s) in the management of all assigned jobs.
Reviews & processes shop drawings and submittals (including those from subcontractors), checking for accuracy when compared to drawings and specifications.
Distributes all drawing revisions to Project Manager(s), Superintendent(s) and Subcontractors; and request new shop drawings from suppliers and subcontractors as necessary to match revisions.
Prices all drawing revisions and Field Extra Work Tickets; review with Project Manager(s) and submit to General Contractor or client; update stick set and drawing log with each revision received.
Maintains the RCO log and PM Submittal Log for each assigned project.
Keeps all project schedules updated with actual durations for each task as compared to the original Base-Line Schedule; document all applicable delays (weather, GC, suppliers, others).
Orders, ensures timely delivery, and reviews accuracy of materials such as rebar, shoring, forming, and post-tensioning.
Contacts the Superintendent(s) on assigned job(s) frequently and visit job site(s) regularly to identify problems and assist in reaching solutions.
Approves and codes assigned invoices, as requested by project manager.
Tracks Manhours & Job Cost for all assigned jobs weekly.
Meets with Superintendents to identify target cost to complete job under budget.
Assists Project Manager(s) with End of Month Financial Reports for all assigned jobs.
Prepares project reports for management, client, or others.
Coordinates project activities with activities of government regulatory or other governmental agencies.
All employees, current and former, must maintain confidentiality by not disclosing to others any confidential, proprietary or trade secret information belonging to the Company.
EMPLOYEE SAFETY AND COMPLIANCE
Responsible and accountable for incumbent's own personal safety.
Responsible and accountable for the safety of all co-workers and any others incumbent encounters.
Authorized and obligated to stop work on any task or series of tasks whenever an unsafe condition or situation is anticipated or is observed.
Complies with all applicable laws, regulations and Company policies and procedures, and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
Reports violations of applicable laws, regulations or Company policies and procedures promptly, and is subject to appropriate disciplinary action (inluding dismissal) for failure to do so.
Performs other related administrative and technical duties as may be assigned or requested by immediate supervision (such as certification training, safety training, procedure review, etc.).
POSITION REQUIREMENTS
A minimum of (1) year of construction related experience. BS Degree in Construction Management required or related discipline and field experience in commercial concrete construction, or equivalent combination of education and experience.
In addition, the incumbent must have:
Working knowledge of Project Engineer functions.
Excellent computer skills including MS Office (Excel, Word, PowerPoint), MS Project, Adobe, construction drawings software (i.e., PlanGrid), and ability to learn new software systems as required for the position.
Outstanding verbal and written communication skills with the ability to interact with employees at all levels, clients, vendors, and suppliers.
Strong leadership skills with the ability to work well under pressure and high stress situations.
Ability to manage multiple projects, meet tight deadlines, and adapt to changing work priorities.
Problem solving, critical thinking, and analytical skills for project efficiency.
Ability to work in different weather conditions (heat, cold, etc.) and office settings (office, trailer at the field, etc.).
The Company expects and requires incumbent and each of its other employees to observe and fulfill the above and all other safety responsibilities and actively work toward maintaining a safe workplace. Failure to do so can result in disciplinary action, up to and including termination of employment.
PHYSICAL/MENTAL REQUIREMENTS
The incumbent must be able to perform the essential functions of the job with or without reasonable workplace accommodation.
The individual must also be able to wear and properly utilize appropriate personal protective equipment (PPE) to work or visit within areas where it is required. This includes hard hat, safety glasses, respirators, ear plugs, steel toed shoes, or other protective equipment as required by the work performed and location the work is being done.
This individual must also have the ability to identify critical issues and formulate action plans with all levels of management, including corporate and executive.
The incumbent must possess the ability to remain calm during emergencies and respond appropriately as dictated by the circumstance of the incident and as directed by the Safety Representative or other management personnel. Must be capable of evacuating the work area in a timely manner should an emergency situation arise.
Compensation & Benefits:
An excellent compensation and benefits package is offered. Benefit plans include:
Medical, including Prescription Drugs
Dental
Vision
Life and AD&D Insurance
Short Term and Long-Term Disability Insurance
Employee Assistance Plan
401(k) Retirement Plan
Paid Time Off for Vacation, Sick, Holidays, Jury Duty and Bereavement Leave
Pre-Tax Health and Dependent Care Flexible Spending Accounts
Career Growth & Development
$65k-97k yearly est. 4d ago
Card Product Director - Global Growth (Hybrid/Remote)
Crypto.com 3.3
Remote or Dallas, TX job
A leading cryptocurrency platform is seeking a Card Product Manager to oversee the end-to-end management of their card products. The role involves collaboration across various teams to ensure success and drive revenue growth. Ideal candidates should have over 8 years of experience in product management, particularly with card products, and possess strong analytical and communication skills. The position offers competitive salary and benefits including work flexibility.
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$103k-149k yearly est. 4d ago
Virtual Banker
First National Bank Texas 4.5
Olmito, TX job
* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency * Must display ability to toggle between multiple applications while assisting customers in the various channels
* Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
* Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
* Cross-sell bank services and products
* Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task
* Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
* Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
* Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
* Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
* Consistently meets critical deadlines and other performance targets or requirements
* Must be available to work all weekdays and holidays, within Bank operating hours
* Perform other tasks requested by supervisors as they relate to the bank and its functions
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FNBT is an equal opportunity employer.
$34k-39k yearly est. 1d ago
P&C Store Administrator
Primark 2.6
Hurst, TX job
If you love working with people - and keeping everything in order - you're in the right spot! You will work collaboratively with the Store Management Team and the Store P&C Business Partner to deliver the people agenda in-store. This is a generalist role, responsible for all day-to-day P&C administrative activity. This is what you can expect to be responsible for, day-to-day:
Delivering the P&C administration activities in your store demonstrating a high level of trust, collaboration, and confidentiality with all Colleagues; demonstrating an understanding of the overall P&C strategy and purpose and promoting a culture of inclusion
A generalist administrative role covering all area of P&C including, recruitment, onboarding, performance management, payroll, talent and succession, employee relations, engagement, and well-being
Maintain colleague records in accordance with federal and local regulations
Develop an understanding of store commercial performance and customer experience.
Deliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations, and mitigation of risk to the business.
Support the delivery of core learning programs and mandatories
Reporting on your activities and keeping our KPIs on track.
Review administrative aspects of P&C in store and make recommendation where efficiency gains are identified
$44k-50k yearly est. 4d ago
Commercial Relationship and Servicing Supervisor
Countryplace Mortgage 3.6
Plano, TX job
ABOUT THE ROLE
CountryPlace Mortgage is seeking a Commercial Relationship & Servicing Supervisor in commercial lending operations. Based in our Plano, TX headquarters, this role is instrumental in driving strategic account management, leading process development and operational improvement, and developing team capabilities. The Commercial Relationship & Servicing Supervisor serves as a subject matter expert and requires a high degree of independence, strategic thinking, and cross-functional collaboration, with regular engagement across credit underwriting, Regional Sales Managers, Retailers, manufacturing partners, auditors, and vendors.
This position combines high-level commercial account servicing responsibilities with strategic business relationship functions. You will play a key role in managing complex dealer accounts, designing scalable processes, and cultivating new relationships to expand our lending footprint. The ideal candidate is a seasoned professional who thrives in a fast-paced environment, brings a consultative approach to client engagement, and demonstrates strong strategic thinking and leadership capabilities.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategically engage with factories and dealers to manage high-value commitments
Design, implement, and manage departmental processes to improve efficiency, accuracy, and scalability
Identify operational gaps and lead resolution efforts through process redesign and documentation
Develop and maintain SOPs, training guides, and workflow documentation
Monitor KPIs and operational metrics, presenting insights and recommendations to leadership
Lead cross-functional initiatives to align commercial lending operations with broader business goals
Champion system enhancements and automation opportunities, including Solifi optimization
Support internal audits and compliance reviews, ensuring adherence to regulatory and company standards
Serve as a liaison between account management and underwriting to ensure process alignment
Oversee and approve complex invoice and MCO transactions with minimal oversight
Analyze credit line utilization trends and advise on optimization strategies
Lead reconciliation of monthly billing statements and ensure financial accuracy
Facilitate payment processing and troubleshoot exceptions
Coordinate third-party inventory inspections and lead resolution of audit discrepancies
Perform payoff workflows, ensuring compliance and timely document delivery
Lead onboarding for new dealers, delivering expert-level training and support
Review and authorize pending orders, applying advanced credit and curtailment analysis
Ensure accurate and timely data entry into Solifi for approved orders
Provide strategic payoff guidance to dealers and third-party lenders
Perform document distribution upon loan payoff
Implement delinquency management strategies and lead recovery efforts
Partner with underwriting to assess and recommend credit line adjustments
Manage Help Scout communications and ensure timely resolution of escalated issues
Foster long-term dealer and supplier relationships, acting as a strategic consultant
Audit inspection reports and lead resolution of complex unit discrepancies
Lead financial documentation collection for annual reviews, ensuring compliance and completeness
Draft and execute formal collection communications, supporting legal and credit recovery efforts
Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence
Mentor peers and junior Account Managers on best practices and process adherence
Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making
Collaborate with the CPM Business Relationship Managers and CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs
POSITION REQUIREMENTS, CAPABILITIES & SKILLS
Strategic, self-directed, and highly accountable
Excellent interpersonal skills and ability to build rapport across diverse teams and clients
Proven ability to design and manage complex operational processes
Exceptional interpersonal and leadership skills
Mastery of written, verbal, and presentation communication
Bilingual proficiency preferred
Expert-level proficiency in Solifi preferred
Proven ability to manage high-risk accounts and complex collections
Consultative approach to client service, balancing business goals with relationship management
Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights
MINIMUM QUALIFICATIONS
Bachelor's degree required, in Finance, Accounting, or Business
3+ years of commercial loan servicing in manufactured housing, auto, RV, or marine
OR
5+ years of commercial loan servicing in finance or banking
Advanced spelling and grammar skills
Working knowledge on applicable computer software systems to include Microsoft Office and internal software
WE OFFER
Competitive Salary
Medical/Dental/Vision Insurance
Paid Holidays
401K Match
Generous PTO
FSA/HSA Plans
Life /Disability/Accidental Insurance and much more!
$50k-75k yearly est. 1d ago
Wealth Strategy & Private Banking Advisor
Jpmorgan Chase & Co 4.8
Dallas, TX job
A leading financial institution is seeking an experienced Private Banker in Dallas, Texas. The role demands strong client relationship management skills and expertise in wealth management. Candidates should have at least three years of experience in Private Banking or Financial Services and hold a Bachelor's Degree. The successful candidate will manage client assets, generate new business, and provide tailored financial solutions. This position requires strong communication skills and a proactive approach to meeting client needs.
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$54k-88k yearly est. 2d ago
Director, U.S. Deputy CISO
Scotiabank 4.9
Dallas, TX job
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Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Banking and Markets
Global Banking & Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose
The US Deputy Chief Information Security Officer (Deputy CISO) will support the MD & US CISO in building robust United States technology risk (includes all non-financial risks such as Cyber Risk, Availability, Resiliency Risks and Operational Risk) related controls and processes and ensure they are maintained and adhered to in the assigned portfolio. Along with the MD & US CISO the Deputy CISO will collaboratively assess, evaluate and remediate increasingly complex technology risk, design controls and assist in their implementation in the USA, a key growth market. Acts in the line of defense as Internal Control (1B) to ensure implementation of initiatives in accordance with regulatory expectations, risk appetite, organizational risk practices and evolving business practices. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
What You'll Do
Champion a customer focused culture to deepen relationships with Sr. leadership, peers, and functional groups by leveraging IT and risk expertise.
Partners across senior executives US CIO, Global CISO, Risk, Operations, compliance and legal teams to deliver improved US regulatory outcomes and strategies.
Supports in the US 1st line Technology Risk, Cyber Security and Internal Controls teams.
Alongside with the MD & CISO, the Deputy CISO will collaborate with US CIO and Global CISO, in leading frequent interaction and reporting to US Federal Regulators.
Support in overseeing critical 1st Line of Defense (1B) function in highly regulated US Technology realm with ongoing guidance to support the implementation of, and compliance to, established IT Standard, Policies, Procedures, regulatory, operational risk and cyber risk requirements through active engagement, guidance and counselling.
Support in leading US 1st Line of Defense (1A) teams and Risk owners, to build their capability to identify, assess, mitigate and monitor risks associated with their use of information and IT systems.
Is primary interface and conduit between the 1A risk owners and other risk groups or advisors in various business areas (Internal Controls, Audit, Cyber Security, Privacy, Fraud, Resilience, Availability) to spearhead the facilitation and execution of risk management activities.
Support in Managing Technology Risk identification, assessment, prioritization for relevant business areas. Ensures observations, issues and outputs are tracked and actioned.
Support in leading US Technology risk control testing and monitoring and guides all US based Technology Risk Owners with remediation plans.
Partner with and face other risk groups to assess, implement and communicate new/updated risk controls, frameworks, policies, risk indicators, metrics and limits.
Oversee analyses of systems or asset data and deliver monthly / quarterly reporting for senior management, Internal Controls, GRM, Compliance, Audit, Operational Risk or 1A stakeholders.
Leads team that develops reports and presentations to deliver updates on KPIs/KRIs to various audiences, including senior business risk committees. Develop or manage programs to establish KRI performance within the bank's risk tolerance. Prioritize risk activities, ensure timely remediation and elevate when necessary.
Evangelize for Technology Risk and promote a strong risk culture in partnership with the risk owners.
Co-ordinate SOX control testing. Facilitate evidence collection and elevate conflicts or roadblocks to relevant SME to ensure control testing is completed as per schedule. Prepare quarterly SOX attestations.
Ensuring that sound and consistent information security architectures that have been defined and documented are leveraged and effectively communicated to local business lines and technology support groups.
Support in the directing, assuring, and advancing the security of the Scotiabank Group's networks, including the reliability and manageability of logical access security and application change control operations locally.
Pursuing security and control process improvements and the protection of emerging technologies and new delivery systems; In collaboration with the Central ESS/CSS/GSS functions.
Working closely with Global Security Operation Services, Global Advisory Services and Enterprise Security Services to facilitate communication, support and transmit the Bank's Information Security vision as developed by the global CISO.
Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Scope includes compliance with information security regulations, user education and access, and cybersecurity.
Accountable for understanding, communicating and ensure compliance with Scotiabank's Information Security Policies as defined by Global Security Operation Services and Enterprise Security Services functions.
Leads the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.
Provides and maintains technical expertise on security aspects of systems, applications, and networks currently resident in the company and those planned for in the future.
Reviews system development, maintenance and acquisition efforts to ensure efficient and adequate security provisions.
Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champion a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
What You'll Bring
Candidates should have a breadth of Technology and non-financial Risk management experience. 10+ years (governance, operations, audit, cyber, control functions, compliance, risk management).
Candidates require expert leadership, communication (both verbal and written) and influencing capability, supported by well-developed logical thinking competencies. Proficient written and verbal communication required at all levels of the organization is essential.
Requires expert Technology risk management experience in multiple areas including but not limited to; internal controls, systems design, security, availability/stability/resiliency, disaster recovery, third party risk management, change management, release management, audit, regulatory risk, logical access, software currency. Exposure to cloud controls would be an asset.
Proven experience in risk or Cyber security leadership preferably with deep knowledge of US and GBM businesses including related systems, procedures, regulations expected.
Ability to balance contesting or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and advanced negotiation, project management, governance and influencing skills.
Strong presentation design and delivery expected as part of the leadership team. Data Analytics and Visual dashboarding would be desirable.
Knowledge or understanding of Risk / Control frameworks (ITIL, ISO, COBIT, NIST, FFIEC).
Advanced degree in Computer Science, Engineering, Business Commerce or equivalent experience. Additional relevant Certifications would be an asset - ITIL V3 Foundation Cert. in ITSM, COBIT, CRISC, CISSP.
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
#DALLAS
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
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$105k-131k yearly est. 2d ago
Lead Data Science & AI Strategy for Growth
Varo Money, Inc. 4.4
Dallas, TX job
A digital banking company is seeking a Head of Data Science in Dallas, Texas. You will drive the data science roadmap, lead model development, and serve as a strategic consultant to stakeholders. The ideal candidate has over 8 years of experience in data science, particularly in financial services, and is proficient in Python and machine learning tools. A competitive salary of $250,000 to $300,000 is offered, along with bonuses and equity.
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$90k-112k yearly est. 2d ago
Management Consulting - Tech Advisory Solutions Principal
Rsm Us LLP 4.4
Dallas, TX job
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.We (RSM US, LLP) are looking for a growth-minded, tech-savvy, Partner/Principal for our Management Consulting - Technology Advisory Solution Practice to provide innovative digital strategy and senior advisory management consulting services to improve the overall effectiveness of our clients' digital technology environments.As a Principal, you will need to:* Demonstrate strong regulatory technical expertise coupled with outstanding financial services industry experience.* Draw upon your demonstrated technical, industry and risk advisory knowledge to become a trusted advisor to our clients.* Ability to assess and communicate regulatory, technology and risk considerations while leveraging cross functional teams to drive expertise through the talent and client experience.* Lead the development of innovative solutions and approaches to serving clients based on evolving technological tools and trends.* Build and sustain effective third-party relationships with regulatory compliance and automation technology firms, as relevant to the execution of the strategy.* Enhance Firm capability to respond to high-profile client needs as it relates to significant, complex compliance remediation and/or program transformation.* Effectively manage, motivate, and mentor multidisciplinary teams to work as a cohesive, client-centric unit in delivering high-quality solutions to sophisticated clients.* Leverage your existing network and personal brand in the marketplace to drive growth, which includes identifying and securing new opportunities.* Oversee a diverse book of business, maintaining overall responsibility for the profitability, effective delivery, and engagement risk of all client-related work within the portfolio.* Responsibility for managing P&L, including driving net services and managing to margin metrics* Leading multiple high-profile client relationships simultaneously, while providing leadership on proposal opportunities and ongoing internal initiatives.* Recruit and retain future leaders of the firm.* Leverage your experience and expertise to advance the professional aspirations and skills of your colleagues.* Model the core RSM values of respect, integrity, teamwork, excellence, and stewardship in all interactions with clients and team members.**Responsibilities*** Discover and deliver digital management consulting opportunities for clients looking to optimize their performance.* Work with new prospects and existing clients to identify the optimal digital strategy for them with supporting roadmap of activities that will enable clients to achieve their growth goals.* Help grow the Tech Advisory sales through business development, relationship development, and industry and market aligned growth activities.* Support, mentor, and grow an existing team of Tech Advisory professionals to continue and accelerate our ongoing growth trajectory.* Be well-versed in existing and emerging technology paradigms such as Digital Strategy and Transformation, AI, Analytics, IT Target Operating Models, Automation, ERP, Cloud, Enterprise Architecture, ITSM etc.* Lead all client delivery activities and discovery sessions that include requirements gathering and desired workflows with clients to understand and document their business needs (i.e. budget forecasting, financial reporting, and consolidation)* Serve as a liaison between stakeholders and users* Define business requirements for a number of different types of technology engagements* Interact and communicate effectively with managers and middle management executives* Assist the project teams through agreed upon phases on a variety of projects which could include best practices, process re-engineering, finance strategy and organizational development, business integration planning and execution, performance management software selection, design and implementation, ERP software selection, implementation, and optimization or operational and IT strategy assessments and due diligence* Provide analysis, development and documentation of improvement opportunities* Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges* Continuously learn to better understand RSM's array of services, with the intent to enhance value to our clients* Stay up to date on the latest process and IT advancements to automate and modernize systems and regulations* Effectively document and communicate your insights and plans to cross-functional team members and management* Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions* Prioritize initiatives based on business needs and requirements* Provide leadership, training, coaching, and guidance to junior staff* Gather critical information from meetings with various stakeholders and produce useful reports* Provide thought leadership through presentations or writing such as blogs or RSM content either individually or jointly with other RSM team members* Network internally and externally to develop sales opportunities* Establish yourself as a trusted advisor to clients, while managing their expectations* Manage multiple projects and project teams to deliver exceptional client experience**Qualifications*** A minimum of 12-15 years of previous experience delivering Digital Strategies, IT Transformations. information technology integration, outsourcing, and/or management consulting services* Experience selling and delivering IT consulting services/solutions of which encompassed digital strategy, people, and process, technology and infrastructure components* Experience with ERP, CRM, financial reporting, portal, accounting systems* Industry experience in one or more of our key industries - Industrials, Life Sciences, Consumer Products, Financial Services and/or Public Sector.* Strong oral and written communication skills, including high-impact client-facing communications* Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems* Solid understanding of IT application lifecycle, IT general controls and methods* Experience with project management, business process re-engineering, business intelligence software design and implementation, ERP implementation, or merger/integrations* Experience building and maintaining client relationships and sales* Basic understanding of Data Privacy regulations* Familiarity with methodologies, tools, and approaches to support the practice* Experience with various software solutions including Microsoft Project, Visio, PowerPoint and Word* Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA* Ability and willingness to travel up to 50% locally and nationally At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at .All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national
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$59k-94k yearly est. 1d ago
Mechanical Project Manager
Allegiance Group 4.4
Houston, TX job
Job Title: Mechanical Project Manager
Salary: $110K-$150K + Benefits
We are a well-established mechanical contractor delivering high-quality HVAC, mechanical, and plumbing solutions across commercial, healthcare, education, hospitality, and public-sector projects. Known for our collaborative approach and strong project delivery, we continue to grow our presence across the Houston market and are now seeking an experienced Mechanical Project Manager to join our team and oversee projects from pre-construction through to closeout.
The Mechanical Project Manager will be responsible for managing all aspects of mechanical construction projects, ensuring they are delivered on time, within budget, and to the highest safety and quality standards. This role requires strong leadership, excellent communication skills, and a solid understanding of mechanical systems and on-site construction processes.
Key Responsibilities:
Manage mechanical construction projects from pre-construction through completion.
Develop and manage project schedules, budgets, and procurement plans to ensure cost and programme control.
Coordinate and oversee subcontractors, suppliers, and on-site teams.
Conduct regular site visits to monitor progress, quality, and safety compliance.
Act as the primary point of contact for clients, consultants, general contractors, and internal stakeholders.
Review and manage submittals, RFIs, change orders, and project documentation.
Identify and mitigate project risks, resolving issues proactively to avoid delays or cost overruns.
Prepare and present regular project reports, including progress updates and financial tracking.
Ensure all work complies with local codes, safety regulations, and company standards.
Requirements:
Proven experience as a Mechanical Project Manager within HVAC, mechanical, or MEP contracting.
Strong understanding of mechanical systems, construction sequencing, and commercial project delivery.
Excellent leadership, organisational, and communication skills.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Proficient in project management software and Microsoft Office Suite.
Degree in Construction Management, Mechanical Engineering, or a related field is preferred.
OSHA certification is advantageous.
Knowledge of Houston and Texas building codes and regulations is highly desirable.
APPLY today for immediate consideration!
$110k-150k yearly 1d ago
Loan Specialist
Neighborhood Credit Union 4.1
Neighborhood Credit Union job in Dallas, TX
The Loan Specialist is responsible for compiling loan documents, reviewing loan applications for adherence to Neighborhood Credit Union's loan policies and procedures, and ensuring all liens are fully secured on every collateralized consumer loan funded. The Loan Specialist will also be responsible for performing a variety of lending services such as product claims, product cancellations, insurance claims, total loss claims, collateral protection insurance adjustments, support with GL reconciliations and other lending maintenance duties as assigned. The Loan Specialists must communicate professionally with dealers, members, sellers and NCU staff. They must have a robust understanding of all collateralized and personal loan types including title work for in and out of the state of Texas.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and timely performance of assigned functions.
Assembles and verifies accuracy of loan documentation.
Ensures that loan files contain documents with proper signatures, and other relevant information.
Responsible for understanding the title process for autos, boats, and recreational vehicles. Follow up timely with financial institutions regarding title releases.
Responsible for timely processing of liens for collateralized consumer loans.
Responsible for the timely release of liens for collateral payoffs in accordance with state guidelines, rules and regulations.
Responsible for working with insurance companies on total losses.
Responsible for back-end product cancelations and claims.
Responsible for all existing loan maintenance and clerical duties for the lending department. This includes completing maintenance in electronic title system including error reports, matching titles, and closing accounts.
Processes dealership and insurance payments in a timely manner via official check and wire.
Responsible for referring credit union products and services to meet company, personal and departmental goals.
2. Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
Maintains a thorough understanding of all credit union consumer loans, consumer loan products, and required loan documentation for each loan type.
Responsible for effectively communicating with Texas Department of Motor Vehicle Tax Office staff, dealerships, and insurance companies regarding title work and collateral claims.
Promptly and professionally responds to member inquiries by phone, email or text.
Collaborates with members, insurance companies, other Financial Institutions, and third parties to provide a fast and efficient consumer loan funding process.
3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.
Communicates effectively and professionally with teammates, other departments, management and third parties.
Follows all policies and procedures regulated by the credit union as well as governmental policies, procedures, and regulations.
Complies with the US Patriot Act, Bank Secrecy Act. OFAC, policies and procedures.
Assists other departments with lending related questions and support.
4. Assumes responsibility for related duties as required or assigned.
Performs any loan related duties as needed.
Provides feedback on daily duties to promote process improvements.
Maintains a good attitude when assigned new processes, new services, and new products.
Qualifications
EDUCATION/CERTIFICATION:
Associate's degree or equivalent from a two-year college or technical school OR knowledge typically gained through a minimum of one year experience providing customer service in financial institutions
REQUIRED KNOWLEDGE:
Knowledge of lending rules and regulations
Comprehensive understanding of direct lending procedures
Knowledge of auto buying process and all consumer loan related functions
Knowledge of credit union products and services, policies, and procedures
Knowledge of Microsoft Office, DocuSign, and Meridian Link preferred. Symitar, Synapsys and Synergy is a plus
Knowledge of credit union practices, culture, rules, and regulations
EXPERIENCE REQUIRED:
At least two years of related experience
SKILLS/ABILITIES:
Excellent communication and public relations skills
Ability to provide courteous, knowledgeable, and professional customer service both in person and on the phone
Ability to assume responsibility, display initiative, exercise good judgement and make an act upon decisions with minimal supervision
Must be able to work with frequent interruptions while multi-tasking for accuracy with time limitations
Ability to analyze accounts
Verbal communication, ability to express ideas effectively and speak clearly
Written communication, ability to use correct English grammar, punctuation, and spelling
Dependable, able to follow instructions, and respond to management directions
Ability to assess multiple tasks or issues which are competing for limited amount of time or resources and effectively determine order in which each will be addressed, ability to set priorities, and to track both complete and incomplete activities
Attentive to detail
Well organized
Ability to assist others
Ability to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment
Zippia gives an in-depth look into the details of Neighborhood Credit Union, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Neighborhood Credit Union. The employee data is based on information from people who have self-reported their past or current employments at Neighborhood Credit Union. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Neighborhood Credit Union. The data presented on this page does not represent the view of Neighborhood Credit Union and its employees or that of Zippia.