Patient Service Representative jobs at Neighborhood Healthcare - 39 jobs

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Roles Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Increase vaccine confidence and demand by performing vaccine- related outreach to promote health center and community - based vaccination efforts and locations for vaccination, and to provide COVID -19 vaccine education, including through distribution of in - person and online education materials and through formal and informal opportunities for health center providers and staff to share information and respond to questions about vaccines. Requirements: High School diploma or GED equivalent required. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Bilingual in English/Spanish preferred. Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs We are excited to share that the salary range for this position is: $24.00 - $28.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. Preferred: One year of experience in a medical setting, preferably front desk, or reception. Education Required: High School or GED equivalent. Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required. Must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: Multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic. Universal Requirements: Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. Preferred: One year of experience in a medical setting, preferably front desk, or reception. Education Required: High School or GED equivalent. Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required. Must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: Multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic. Universal Requirements: Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. We are currently searching for Call Center Patient Services Representatives to join our team at Logan Heights FHC. This position provides support to patients seeking a wide range of information. Our ideal applicants will be able to provide compassionate and professional assistance. Due to the high number of primary Spanish-speaking patients, this position requires full fluency in both English and Spanish. Knowledge of medical terminology is preferred. Location Details * Address: 1809 National Ave, San Diego, CA 92113 * Clinic Hours: M-F, 8am-5:30pm * Website: ********************************************************* Responsibilities * Answer inbound telephone calls in assisting patients needing information * Assist patients with scheduling appointments, rescheduling or canceling appointments * Complete pre-registration items as necessary following patient appointment scheduling guidelines * Manage each call in a pleasant, professional, and helpful manner * Direct callers to the appropriate area in a timely fashion * Provide information requested and ensure caller has all the information necessary * Document calls and enter notes into our software system * Seek assistance and direction when you are unclear about the best approach * Perform other duties as assigned Requirements * High school diploma or GED equivalent required * 2 years of customer service experience required * Minimum 6 months of experience working in a Call Center preferred * Possess a clear speaking voice and diction * Knowledge of medical terminology and/or medical front office procedures preferred * Bilingual in Spanish/English required Rewards: * Full time, $23.00 to $27.29 hourly * Retirement Plan with Employer Match * Paid Time Off, Extended Sick Leave and Paid Holidays * Medical/Dental/Vision/FSA/Life Insurance * Employee Discounts and Wellness Programs We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Roles Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Education/Certifications/Licenses/Registrations High School diploma or GED equivalent required. Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations. Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. Details: Schedule varies - Monday through Friday, schedule ranges from 745am-445pm, 8am-5pm, and 830am-530pm. We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. We are currently seeking a Patient Service Representative for City Heights FHC. Our PSRs are typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. They schedule appointments, collect specified payments, complete insurance eligibility verification and do a wide range of other duties that keep our clinics running. Location Details * Hours: Monday through Friday, 8:30am - 5:30pm (closed 12:30pm-1:30pm for lunch) * Address: 5454 El Cajon Blvd. San Diego CA 92115 * Location Website: ******************************************************* * Responsibilities * Effectively manage the patient check-in and check-out process * Perform identification verification, update patient insurance information, and ensure appropriate forms are completed accurately * Collect specified co-pays and payments from patients * Screen for eligibility and financial assistance * Follow policies and procedures in collecting and handling cash * Enter patient information into the Electronic Health Record accurately and promptly * Confirm, request, and process referrals and authorizations for specialty services * Contact patients to schedule appointments and make reminder/recall notifications * Respond to customer billing and payment inquiries on an as needed basis * Escalate billing issues as needed * Regularly display a proactive approach to customer service * Perform a wide range of general clerical tasks and other duties as assigned Requirements: * High School diploma or GED equivalent required * 1 - 3 years of experience in administrative, clerical support or customer service required. * Experience in a healthcare environment preferred * Bilingual preferred, not required. (Spanish, Arabic, Chaldean, Somalian, Creole and other languages as well.) Rewards: * Full Time, $23-$27.49/hr * Retirement Plan with 50% Employer Match * Paid Time Off, Extended Sick Leave, and Paid Holidays * Medical/Dental/Vision/FSA/Life Insurance * Employee Discounts and Wellness Programs We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients. Responsibilities: Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner. Performs other duties as assigned. Requirements: High School diploma or GED equivalent required. Medical Assistant Certification, CNA certification, or Medical Terminology course preferred. 1-year experience in community healthcare preferred. Bilingual English/Spanish preferred. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. We are currently seeking a Patient Service Representative for City Heights FHC. Our PSRs are typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. They schedule appointments, collect specified payments, complete insurance eligibility verification and do a wide range of other duties that keep our clinics running. Location Details Hours: Monday through Friday, 8:30am - 5:30pm ( closed 12:30pm-1:30pm for lunch) Address: 5454 El Cajon Blvd. San Diego CA 92115 Location Website: ******************************************************* Responsibilities Effectively manage the patient check-in and check-out process Perform identification verification, update patient insurance information, and ensure appropriate forms are completed accurately Collect specified co-pays and payments from patients Screen for eligibility and financial assistance Follow policies and procedures in collecting and handling cash Enter patient information into the Electronic Health Record accurately and promptly Confirm, request, and process referrals and authorizations for specialty services Contact patients to schedule appointments and make reminder/recall notifications Respond to customer billing and payment inquiries on an as needed basis Escalate billing issues as needed Regularly display a proactive approach to customer service Perform a wide range of general clerical tasks and other duties as assigned Requirements: High School diploma or GED equivalent required 1 - 3 years of experience in administrative, clerical support or customer service required. Experience in a healthcare environment preferred Bilingual preferred, not required. (Spanish, Arabic, Chaldean, Somalian, Creole and other languages as well.) Rewards: Full Time, $23-$27.49/hr Retirement Plan with 50% Employer Match Paid Time Off, Extended Sick Leave, and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Rep. Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers. Responsibilities: Answer inbound telephone calls in assisting patients needing information. Manage each call in a pleasant, professional, and helpful manner. Direct callers to the appropriate area in a timely fashion. Provide information requested and ensure caller has all the information necessary. Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes. Input all related information on calls received into the computer system accurately and timely. Seek assistance and direction on unusual circumstances and issues that may arise. Engaging in text-based conversations, typically with patients, to provide support, answer inquiries, and scheduling. Perform other duties as assigned. Requirements: High school diploma or GED equivalent required. 2 years of customer service experience required. A minimum of 6 months of experience working in a call center is preferred. Possess a clear speaking voice and diction. Knowledge of medical terminology and/or medical front office procedures is preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds. Bilingual in Spanish/English required. Ability to communicate effectively with callers who speak English as a second language. Intermediate written and verbal communication skills. Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.) Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs #IndCallCenter FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location.Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personal. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTE) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient representative processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job RequirementsExperience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. One year experience in a medical setting, preferably front desk or reception preferred. Education Required: High School Diploma or GED Equivalent Certifications Preferred: CA Drivers License and vehicle insurance Medical Assistant Certification Verbal and Written Skills Required to Perform the Job: Bilingual (Arabic-English) required; must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: General office equipment including multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs.; Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic Universal Requirements:Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Roles Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients-screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and promptly. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as-needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through the involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages accurately and efficiently. Perform other duties as assigned. Requirements: High School diploma or GED equivalent required. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills including interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Bilingual in English/Spanish preferred. Ability to recognize and respond appropriately to changing priorities and situations. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Roles Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Requirements: High School diploma or GED equivalent required. Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations. Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients. Responsibilities: Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner. Performs other duties as assigned. Requirements: High School diploma or GED equivalent required. Medical Assistant Certification, CNA certification, or Medical Terminology course preferred. 1-year experience in community healthcare preferred. Bilingual English/Spanish preferred. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Description * Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers. Job Responsibilities * Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner. * Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit. * Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines. * Performs other duties as assigned. * Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents. * Responsible for attending and putting into practice all staff training activities related to appointment scheduling. Requirements * At least 1 year of experience in a call center preferred. * At least 2 years customer service experience required OR Medical Assistant Certification/Medical Terminology course required. * High School diploma or GED equivalent preferred. * Medical Assistant Certification or Medical Terminology course preferred. Experience/Specialized skills (including Language) * Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. * Bilingual English/Spanish required. * Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information). * Intermediate written and verbal communication skills. * Knowledge of medical terminology and front office procedures preferred. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients. Responsibilities: * Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. * Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. * Follow policies and procedures in collecting and handling cash. * Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. * Confirm, request, and process referrals and authorizations for specialty services. * Contact patients to schedule appointments and make reminder/recall notifications. * Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. * Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns. * Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner. * Performs other duties as assigned. Requirements: * High School diploma or GED equivalent required. * Medical Assistant Certification, CNA certification, or Medical Terminology course preferred. * 1-year experience in community healthcare preferred. * Bilingual English/Spanish preferred. Rewards: * Job type: Regular Full Time * Competitive Salary with Excellent Benefits * Retirement Plan with Employer Match * Paid Time Off, Extended Sick Leave and Paid Holidays * Medical/Dental/Vision/FSA/Life Insurance * Employee Discounts and Wellness Programs FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Roles * Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately. * Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients-screen for eligibility and financial assistance. * Follow policies and procedures in collecting and handling cash. * Ensure patient information is placed into the Electronic Health Record accurately and promptly. * Confirm, request, and process referrals and authorizations for specialty services. * Contact patients to schedule appointments and make reminder/recall notifications. * Respond to customer billing and payment inquiries on an as-needed basis. May escalate billing issues as needed. * Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through the involvement of leadership in resolving concerns. * Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages accurately and efficiently. * Perform other duties as assigned. Requirements: * High School diploma or GED equivalent required. * Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Experience/Specialized skills (including Language) * 1 - 3 years of experience related to administrative/clerical support, or customer service required. * Experience in a healthcare environment preferred. * Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. * Ability to work both in a team-based environment and independently. * Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. * Knowledge of cashiering functions with the ability to record payments and cash received. * Good written and verbal communication skills including interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. * Possess a basic understanding of medical terminology and procedures preferred. * Ability to maintain confidentiality. * Ability to listen well in devoting attention to patients and medical professionals. * Bilingual in English/Spanish preferred. * Ability to recognize and respond appropriately to changing priorities and situations. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Description Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers. Job Responsibilities Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner. Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit. Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines. Performs other duties as assigned. Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents. Responsible for attending and putting into practice all staff training activities related to appointment scheduling. Requirements At least 1 year of experience in a call center preferred. At least 2 years customer service experience required OR Medical Assistant Certification/Medical Terminology course required. High School diploma or GED equivalent preferred. Medical Assistant Certification or Medical Terminology course preferred. Experience/Specialized skills (including Language) Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. Bilingual English/Spanish required. Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information). Intermediate written and verbal communication skills. Knowledge of medical terminology and front office procedures preferred. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. Preferred: One year of experience in a medical setting, preferably front desk, or reception. Education Required: High School or GED equivalent. Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required. Must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: Multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic. Universal Requirements: Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Job Description ABOUT US: Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. ROLE OVERVIEW and PURPOSE: The Insurance Biller II works to support the mission and vision of Neighborhood Healthcare (NHC) by processing and supporting the medical billing process for patients and other funding sources. This role will validate correct coding processes to ensure compliance with NHC, contracts, funding programs, and agencies. **This is a hybrid position with a typical schedule of 2 days onsite and 3 days remote. This role will also be expected to come onsite for department meetings every 2 months.** RESPONSIBILITIES: Reviews progress notes to obtain payer measures and requirements information for proper submission compliance Reviews and obtains required information for missing and incomplete billings, such as missing DX, procedure codes, payer specific needs, eligibility screening, and coverage verification Creates and submits claims for clean billable charges and statements in compliance of correct coding initiatives and billing industry requirements Processes and monitors system claim status categories to ensure all transactions are captured for month end close Registers patients in the payment portal, as needed Reviews, processes, and obtains patient eligibility information to ensure accuracy and completion, including acquisition of authorization numbers, as needed Applies discounts to billing statements for patients eligible for the Sliding Fee Discount Program (SFDP), as needed Posts patient and insurance payments to account balance adjustments and write offs, as assigned Monitors and reports insurance payment denials, including coding issues and benefit changes Reviews and processes aging claims and denials, including claim tracers, corrected claim submissions, appeals, and consistent revenue flow Reviews and processes refunds and insurance recoupment requests Submits patient statements on cash accounts, as needed Processes monthly collection accounts for collection agencies, as needed Supports site related phone lines and voicemails; returns calls, as needed Discusses escalated billing inquiries with patients, third party payers, and/or sites to resolve account questions and/or problems Negotiates payment plans with patients, as needed Provides excellent customer service to patients and escalate issues to a supervisor, if needed Responds to site, insurance, and patient correspondences related to billing in a timely manner Attends billing training and team meetings EDUCATION/EXPERIENCE: High school diploma/GED required Two years of medical billing experience in a healthcare environment required Medical Billing or Coding Certification from an accredited school preferred Experience working in a specialty and/or FQHC community clinic is preferred ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities): Excellent verbal and written communication skills, including superior composition, typing and proofreading skills Ability to interpret a variety of instructions in written, oral, diagram, or schedule form Knowledgeable about and experience with insurance eligibility processes and coverage guidelines for multiple carriers Knowledgeable about and experience with billing compliance standards Knowledgeable on uses of CPT, HCPCS, and ICD codes Knowledgeable with insurance payers, funding sources, and managed care plans. Ability to successfully manage multiple tasks simultaneously Excellent planning and organizational ability Ability to work as part of a team as well as independently Ability to work with highly confidential information in a professional and ethical manner Pay Range: $25.67 - $32.11 per hour, depending on experience Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.