Patient Service Representative jobs at Neighborhood Healthcare

About us Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. Work schedule: Monday - Friday, from 8: 00 am - 5:00 pm. **This assignment will be for 6 months, end date estimated to be at the end of August 2026. Overview The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR's primary roles are to directs incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments. RESPONSIBILITIES Direct Patient Care Assesses incoming phone calls to determine the correct course of action based on customer's information and needs Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail Conducts appointment reminder calls to all patients; including noted documents required for their visit Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy Provider and Team Support Generates daily lists of scheduled appointments for the clinic Shares accountability for overall patient health outcomes by working in coordination with care teams Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders Clinical Administration Schedules appointments and enter all required data into electronic scheduler Tracks and records filled and cancelled appointments Prepares patient charts prior to their appointments Verifies patient appointments and arrival time at registration Receives and records patient payments in computer and ledger for services received Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed Completes ongoing/annual training for position compliance EDUCATION/EXPERIENCE High school diploma/GED required One year customer service experience required; in a healthcare setting preferred Experience working with electronic medical records and multi-phone lines preferred Bilingual (English/Spanish) highly preferred ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities) Excellent verbal and written communication skills, including superior composition, typing and proofreading skills Ability to interpret a variety of instructions in written, oral, diagram, or schedule form Knowledgeable about and experience with customer service etiquette and protocols Ability to interact effectively with clinic personnel, patients, and diverse populations Ability to successfully manage multiple tasks simultaneously Excellent planning and organizational ability Ability to use computer programs, such as spreadsheets and databases Ability to work as part of a team as well as independently Ability to work with highly confidential information in a professional and ethical manner Physical Requirements Ability to lift/carry 20 lbs/weight Ability to stand for long periods of time Pay range: $22.88 - $32.03 per hour, depending on experience. Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Roles Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Increase vaccine confidence and demand by performing vaccine- related outreach to promote health center and community - based vaccination efforts and locations for vaccination, and to provide COVID -19 vaccine education, including through distribution of in - person and online education materials and through formal and informal opportunities for health center providers and staff to share information and respond to questions about vaccines. Requirements: High School diploma or GED equivalent required. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Bilingual in English/Spanish preferred. Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs We are excited to share that the salary range for this position is: $24.00 - $28.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Patient Services Representative: Temporary/ Float (East Region- Campo, Alpine, Julian, Escondido, Santee, El Cajon) Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personal. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTE) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient representative processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. One year experience in a medical setting, preferably front desk or reception preferred. Education Required: High School Diploma or GED Equivalent Certifications Preferred: CA Drivers License and vehicle insurance Medical Assistant Certification Verbal and Written Skills Required to Perform the Job: have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: General office equipment including multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs.; Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic Universal Requirements: Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. Preferred: One year of experience in a medical setting, preferably front desk, or reception. Education Required: High School or GED equivalent. Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required. Must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: Multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic. Universal Requirements: Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. We are currently searching for Call Center Patient Services Representatives to join our team at Logan Heights FHC. This position provides support to patients seeking a wide range of information. Our ideal applicants will be able to provide compassionate and professional assistance. Due to the high number of primary Spanish-speaking patients, this position requires full fluency in both English and Spanish. Knowledge of medical terminology is preferred. Location Details Address: 1809 National Ave, San Diego, CA 92113 Clinic Hours: M-F, 8am-5:30pm Website: ********************************************************* Responsibilities Answer inbound telephone calls in assisting patients needing information Assist patients with scheduling appointments, rescheduling or canceling appointments Complete pre-registration items as necessary following patient appointment scheduling guidelines Manage each call in a pleasant, professional, and helpful manner Direct callers to the appropriate area in a timely fashion Provide information requested and ensure caller has all the information necessary Document calls and enter notes into our software system Seek assistance and direction when you are unclear about the best approach Perform other duties as assigned Requirements High school diploma or GED equivalent required 2 years of customer service experience required Minimum 6 months of experience working in a Call Center preferred Possess a clear speaking voice and diction Knowledge of medical terminology and/or medical front office procedures preferred Bilingual in Spanish/English required Rewards: Full time, $23.00 to $27.29 hourly Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. We are currently seeking a Patient Service Representative for City Heights FHC. Our PSRs are typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. They schedule appointments, collect specified payments, complete insurance eligibility verification and do a wide range of other duties that keep our clinics running. Location Details Hours: Monday through Friday, 8:30am - 5:30pm ( closed 12:30pm-1:30pm for lunch) Address: 5454 El Cajon Blvd. San Diego CA 92115 Location Website: ******************************************************* Responsibilities Effectively manage the patient check-in and check-out process Perform identification verification, update patient insurance information, and ensure appropriate forms are completed accurately Collect specified co-pays and payments from patients Screen for eligibility and financial assistance Follow policies and procedures in collecting and handling cash Enter patient information into the Electronic Health Record accurately and promptly Confirm, request, and process referrals and authorizations for specialty services Contact patients to schedule appointments and make reminder/recall notifications Respond to customer billing and payment inquiries on an as needed basis Escalate billing issues as needed Regularly display a proactive approach to customer service Perform a wide range of general clerical tasks and other duties as assigned Requirements: High School diploma or GED equivalent required 1 - 3 years of experience in administrative, clerical support or customer service required. Experience in a healthcare environment preferred Bilingual preferred, not required. (Spanish, Arabic, Chaldean, Somalian, Creole and other languages as well.) Rewards: Full Time, $23-$27.49/hr Retirement Plan with 50% Employer Match Paid Time Off, Extended Sick Leave, and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Roles Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Education/Certifications/Licenses/Registrations High School diploma or GED equivalent required. Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations. Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. We are excited to share that the salary range for this position is: $23.00 - $27.49 Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

*Bilingual (Arabic-English) required Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location.Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personal. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTE) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient representative processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job RequirementsExperience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. One year experience in a medical setting, preferably front desk or reception preferred. Education Required: High School Diploma or GED Equivalent Certifications Preferred: CA Drivers License and vehicle insurance Medical Assistant Certification Verbal and Written Skills Required to Perform the Job: Bilingual (Arabic-English) required; must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: General office equipment including multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs.; Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic Universal Requirements:Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Roles * Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. * Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. * Follow policies and procedures in collecting and handling cash. * Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. * Confirm, request, and process referrals and authorizations for specialty services. * Contact patients to schedule appointments and make reminder/recall notifications. * Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. * Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. * Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. * Perform other duties as assigned. Requirements: * High School diploma or GED equivalent required. * Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. * Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. * Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) * 1 - 3 years of experience related to administrative/clerical support, or customer service required. * Experience in a healthcare environment preferred. * Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. * Ability to work both in a team-based environment and independently. * Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. * Knowledge of cashiering functions with the ability to record payments and cash received. * Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. * Possess a basic understanding of medical terminology and procedures preferred. * Ability to maintain confidentiality. * Ability to listen well in devoting attention to patients and medical professionals. * Bilingual in English/Spanish preferred. * Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. Rewards: * Job type: Regular Full Time * Competitive Salary with Excellent Benefits * Retirement Plan with Employer Match * Paid Time Off, Extended Sick Leave and Paid Holidays * Medical/Dental/Vision/FSA/Life Insurance * Employee Discounts and Wellness Programs In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Rep. Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers. * Responsibilities: * Answer inbound telephone calls in assisting patients needing information. * Manage each call in a pleasant, professional, and helpful manner. * Direct callers to the appropriate area in a timely fashion. * Provide information requested and ensure caller has all the information necessary. * Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes. * Input all related information on calls received into the computer system accurately and timely. * Seek assistance and direction on unusual circumstances and issues that may arise. * Engaging in text-based conversations, typically with patients, to provide support, answer inquiries, and scheduling. * Perform other duties as assigned. Requirements: * High school diploma or GED equivalent required. * 2 years of customer service experience required. * A minimum of 6 months of experience working in a call center is preferred. * Possess a clear speaking voice and diction. * Knowledge of medical terminology and/or medical front office procedures is preferred. * Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. * Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds. * Bilingual in Spanish/English required. * Ability to communicate effectively with callers who speak English as a second language. * Intermediate written and verbal communication skills. * Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.) Rewards: * Job type: Regular Full Time * Competitive Salary with Excellent Benefits * Retirement Plan with Employer Match * Paid Time Off, Extended Sick Leave and Paid Holidays * Medical/Dental/Vision/FSA/Life Insurance * Employee Discounts and Wellness Programs * #IndCallCenter FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Roles Answer inbound telephone calls in assisting patients needing information. Manage each call in a pleasant, professional, and helpful manner. Direct callers to the appropriate area in a timely fashion. Provide information requested and ensure caller has all the information necessary. Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes. Input all related information on calls received into the computer system accurately and timely. Seek assistance and direction on unusual circumstances and issues that may arise. Perform other duties as assigned. Education/Certifications/Licenses/Registrations High school diploma or GED equivalent required. Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) 2 years customer service experience required. Minimum 6 months experience working in a Call Center preferred. Possess clear speaking voice and diction. Knowledge of medical terminology and/or medical front office procedures preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds. Bilingual in Spanish/English required. Ability to communicate effectively with callers who speak English as a second language. Intermediate written and verbal communication skills. Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.). In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Responsibilities: Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner. Performs other duties as assigned. Requirements: High School diploma or GED equivalent required. Medical Assistant Certification, CNA certification, or Medical Terminology course preferred. 1-year experience in community healthcare preferred. Bilingual English/Spanish preferred. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients. Responsibilities: Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner. Performs other duties as assigned. Requirements: High School diploma or GED equivalent required. Medical Assistant Certification, CNA certification, or Medical Terminology course preferred. 1-year experience in community healthcare preferred. Bilingual English/Spanish preferred. Rewards: Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Roles Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Requirements: High School diploma or GED equivalent required. Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. Experience/Specialized skills (including Language) 1 - 3 years of experience related to administrative/clerical support, or customer service required. Experience in a healthcare environment preferred. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. Ability to work both in a team-based environment and independently. Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information. Knowledge of cashiering functions with the ability to record payments and cash received. Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. Possess a basic understanding of medical terminology and procedures preferred. Ability to maintain confidentiality. Ability to listen well in devoting attention to patients and medical professionals. Bilingual in English/Spanish preferred. Ability to be flexible in recognizing and responding appropriately to changing priorities and situations. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Job Description Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers. Job Responsibilities Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner. Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit. Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines. Performs other duties as assigned. Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents. Responsible for attending and putting into practice all staff training activities related to appointment scheduling. Requirements At least 1 year of experience in a call center preferred. At least 2 years customer service experience required OR Medical Assistant Certification/Medical Terminology course required. High School diploma or GED equivalent preferred. Medical Assistant Certification or Medical Terminology course preferred. Experience/Specialized skills (including Language) Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. Bilingual English/Spanish required. Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information). Intermediate written and verbal communication skills. Knowledge of medical terminology and front office procedures preferred. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. Preferred: One year of experience in a medical setting, preferably front desk, or reception. Education Required: High School or GED equivalent. Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required. Must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: Multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic. Universal Requirements: Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Under general supervision, the Patient Access Representative secures and provides appropriate medical business information to and from patient families/guardians and funding sources. In your role you will interpret, identify, communicate and detail information by way of: registration, scheduling and/or acquiring authorizations for patient services in a dynamic team environment. You will have the opportunity to make a difference every day by the duties you perform. SKILLS REQUIRED: * Listens well and devotes full attention to patients and medical professionals alike * Detailed and empathetic as the job involves dealing with people who are critically ill or injured * The ability to remain calm, even under the most stressful of situations * Communicates well, both orally and in writing * The ability to maintain confidentiality * Possesses a basic understanding of medical terminology and procedures * Resourcefulness MINIMUM QUALIFICATIONS: High School Diploma, G.E.D. or Equivalent PREFERRED QUALIFICATIONS: Associate's Degree 1 year of Healthcare Experience Experience with Epic or other EMR systems Experience with payment collection efforts Bilingual English/Spanish and/or other languages that meet business needs of the department The current salary range for this position is $22.00 to $30.27 Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the "date posted" until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. General Job Description *Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community based healthcare services. Job Roles *Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals. *Effectively communicates with and recruits new patients into the clinic's or program's system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds. *Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD. *Is an effective, productive, and collegial team member. *Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities. *Performs other duties as assigned. *Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization's demands. Education/Certifications/Licenses/Registrations *At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment. *Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree. *High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. *Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) *Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population. *Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. *Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience). *Bilingual (Read, Speak & Write) in English/Arabic required. *Communication skills, such as reflecting, active listening, and paraphrasing. *Intermediate ability to investigate leads for patient recruitment and engagement opportunities. *Intermediate written and verbal communication skills. *Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners. *Knowledge of the current science and practices related to the health topic for the assigned program. Physical Requirements/Working Environment Bending (neck): OCCASIONALLY (1 - 3 HRS) Bending (waist): FREQUENTLY (3 - 6 HRS) Carrying 0 - 10 lbs: RARELY (0-1 HRS) Carrying 11 - 25 lbs: RARELY (0-1 HRS) Carrying 25 - 50 lbs: RARELY (0-1 HRS) Carrying 51 - 75 lbs: NEVER Carrying 75 lbs: NEVER Climbing (ladder): NEVER Climbing (stairs): RARELY (0-1 HRS) Driving: To drive from one clinic or another, or in the community: REGULAR DRIVING (MORE THAN 3 DAYS PER WEEK) Exposure to blood borne pathogens and biohazards: YES Exposure risk to aerosol-transmitted diseases-YES Exposure to dust, gas, fumes, or chemicals: OFFICE SUPPLIES; Exposure to patient home environments. Fine manipulation: FREQUENTLY (3 - 6 HRS) Kneeling: FREQUENTLY (3 - 6 HRS) Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS) Lifting 11 - 25 lbs: OCCASIONALLY (1 - 3 HRS) Lifting 25 - 50 lbs: NEVER Lifting 51 - 75 lbs: NEVER Lifting over 75 lbs: NEVER Power Grasping: RARELY (0-1 HRS) Pulling 0 - 10 lbs: RARELY (0-1 HRS) Pulling 11 - 25 lbs: RARELY (0-1 HRS) Pulling 25 - 50 lbs: RARELY (0-1 HRS) Pulling 51 - 75 lbs: NEVER Pulling over 75 lbs: NEVER Pushing 0 - 10 lbs: RARELY (0-1 HRS) Pushing 11 - 25 lbs: RARELY (0-1 HRS) Pushing 25 - 50 lbs: RARELY (0-1 HRS) Pushing 51 - 75 lbs: NEVER Pushing over 75 lbs: NEVER Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS) Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS) Repetitive use of hand: FREQUENTLY (3 - 6 HRS) Simple Grasping: FREQUENTLY (3 - 6 HRS) Sitting: FREQUENTLY (3 - 6 HRS) Standing: FREQUENTLY (3 - 6 HRS) Twisting: OCCASIONALLY (1 - 3 HRS) Use of Personal Protective Equipment: No Walking: FREQUENTLY (3 - 6 HRS) Working around equipment and machinery: Office equipment; clinic equipment; laboratory equipment. Ages of Patients Served: N/A In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.46 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personal. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTE) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient representative processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Additional Duties and Responsibilities: Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor. Job Requirements Experience Required: One year of customer service experience or successful completion of internship at San Ysidro Health. One year experience in a medical setting, preferably front desk or reception preferred. Education Required: High School Diploma or GED Equivalent Certifications Preferred: CA Drivers License and vehicle insurance Medical Assistant Certification Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English) required; must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: General office equipment including multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs.; Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic Universal Requirements: Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.