Neighborhood Service Organization - NSO jobs in Detroit, MI

Description Job Title: NSO Administrative Specialist Department: Clinics Reports To: NSO Administrative Specialist Lead FLSA Status:Non- Exempt NSO Administrative Specialist will provide exceptional customer service to client/patient who arrive at NSO integrated clinics. They must share a strong knowledge of NSO's programs, services while responding to client/patient's and clinic staff, processing documentation, responding to facility and equipment needs, and performing additional clerical duties to optimize clinic operations. They must meet or exceed key metrics related to their productivity performance. Successful candidates must possess strong communication skills, time management, and organizational skills. Job Duties: Answer phone calls and process mail and additional requests as needed Greeting clients/patients and other guests arriving to the facility Coordinate and manage check-ins and perform insurance verification Manage co-pay payments and clients/patients account balances Receive packages and process mail Prioritize and deliver messages and incoming requests to clinicians Manage meetings, room reservations, clinician office reservations, etc. Send appointment letters/ make reminder calls each day Scan/ label and upload documentation to electronic system. Distribute and document date signed copies of treatment plans are provided to clients/patients Process referrals, incident reports, medical records requests, and authorizations. Enter authorizations and follow-up with errors Perform other clerical duties such as filing, photocopying, transcribing and faxing Opening clinic building when assigned Courier between facilities Resolve facility issues (e.g. broken printers, copiers, etc.) Manage Check request and invoices Education: High School Diploma or equivalent Minimum Required Experience: 1-year minimum experience in an administrative assistant, receptionist, clients/patient/ patient facing or related role. Additional Requirements Proficiency in MS Office (Word, Excel, PowerPoint & Outlook) Ability to learn additional software Proficiency in general office equipment (PC, printer/fax/copier, telephony system) Proficiency in data entry, filing Experience in a multi-line phone/telephony system Valid Michigan Driver's license/access to private transportation DISCLAIMER MESSAGE: The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time. NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status

Workforce and Fiscal Operations Coordinator FLSA Classification: Exempt Position Type: Full Time Reports to: HR Data Manager & Chief Financial Officer EEOC Classification: Admin Support Worker Summary: Workforce and Fiscal Operations Coordinator plays a critical role in supporting the Human Resources department and Finance department. This position's time will be split between the two departments as needed given the workflow of activities. This position involves a variety of HR-related administrative tasks to support the effective and efficient operation of the HR office but primarily consists of processing payroll of our third-party processor. The Workforce and Fiscal Operations Coordinator assists in recruitment, onboarding, orientation, employee record maintenance, HR compliance/audits. The Business Administrative Coordinator will support the Finance department in depositing, receipting and coordinating, through a third-party processor, payment of invoices to make sure the organization internally is effective in remaining compliant with all regulatory agencies and maintain best practices. Responsibilities: Administrative Human Resources Support Assists with training registration and relaying training information to staff. Assists in new-hire orientation. Manages I9 forms upon hire and maintains I9 records for agency. Completes Employment Verifications requests in a timely manner. Prepares documents, including scans/copies, HR materials for trainings, audits, meetings etc. Updates or creates HR documents, as needed. Maintain accuracy and compliance in files, documents, and other records. Creates and maintains Personnel files. Enter and maintain data into HRIS including data for new hires, status changes, leaves (FMLA) and terminations. Create routine HR letters and communications. Assists in Benefit Administration as needed; participates in Open Enrollment and other HR projects. Directly communicate with employees to answer routine HR questions. Respond to voicemails and emails and general requests in a timely manner. Tracks performance review completions. Supports Payroll and Time & Attendance system changes, as required. Supports the HR team with other task-related service(s) as directed by immediate supervisor. Performs general office duties: answering business line, typing, mailings, faxing and copying documents. Conducts self-audits & annual/monthly HR audits to maintain accuracy for HR file compliance. Provides administrative support to the Credentialing Committee, as needed. Update HRIS home page as needed. Other duties as assigned Finance Department Support Assists and support processing payroll through ADP Workforce Provides payroll reports as requested Coordinates the disbursement process through third-party processor, Bill.com Ensures that the appropriate supporting documentation, signature authorization, cost account, department, and reporting unit are provided prior to entering invoices and check requests into the accounting software system for payment. Verifies all documentation submitted for check requests meet standards Coordinates new vendors added to the system including, but not limited to, procuring all necessary information and verifying the vendor is not bound by the federal government to receive payments. Returns check requests submitted for processing with insufficient documentation (i.e. inadequate signature authorization, incorrect cost account or RU's) to the originator within 1-2 business days of receipt. Deposit checks received by the organization Receipt deposits into the system and provide the documentation to the third-party accounting team Collaborate with the finance and program staff to clarify or improve processes and procedures; enhance productivity, and support organization and department initiatives Assists with month-end close, bi-weekly payroll, and special projects Performs all other duties as assigned by Supervisor Candidate Requirements: Education: AA/AS in Human Resources, or related business-oriented degree required. 2 years of previous Human Resources Experience may be substituted for degree. Required Licensure: NA Minimum Required Experience: 1 year of experience in a Human Resources position. Must possess excellent MS Office Skills (Word, Excel, PowerPoint, Outlook) Must demonstrate excellent multi-tasking and time management skills Must possess excellent verbal and written communication skills Must have previous HRIS experience (ADP Workforce Now is preferred) Experience with Payroll/Time & Attendance is desired, but not mandatory Experience in a non-profit is desired, but not mandatory Demonstrates experience in always maintaining confidentiality Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Under the guidance of the Program Manager of Shelter Services, the Operations Manager will oversee the daily operations of the Emergency Shelter for the Homeless Recovery Service division. The Operations Manager provides direct supervision to Emergency Shelter Operations Specialists staff who provide 24-hour essential shelter services. The Operations Manager oversees meal planning, coordination of donations and events, inventory and ordering of supplies, crisis intervention and client related incidents, ensures clients are in compliance with shelter expectations and protocols, maintains communication with case management and healthcare services to ensure clients are linked to appropriate or requested services, manages daily bed inventory and utilization, and ensures that staff are maintaining the general cleanliness and safety of the building. The Operations Manager will perform related duties as assigned by supervisor. Responsibilities: Ensure adequate 24-hr coverage of daily shelter operations by maintaining Emergency Shelter Operations Specialists staffing. Provide direct supervision of Emergency Shelter Operations Specialists. Responsible for interviewing, hiring, training, providing individual supervision, performance evaluation, and administering disciplinary action of all direct reports. Ensure Emergency Shelter Operations Specialists are maintaining the general cleanliness and safety of the building. Report any maintenance concerns to Program Manager. Ensure Emergency Shelter Operations Specialists are providing crisis intervention and addressing client related incidents appropriately. Respond to calls regarding emergency/crisis situations as they arise outside of traditional business hours. Monitor client compliance with shelter expectations and protocols. Review incident reports and issue notices to clients found in violation of expectations and protocols. Submit incident reports to NSO's Customer Service/Corporate Compliance Advisor. Determine and document client exclusions from services in coordination with the Program Manager. Maintain communication with case management and integrated health services to ensure clients are linked to appropriate or requested services. Coordinate the shelter meal planning schedule in coordination with Administrative Assistant. Coordinate donors, volunteers, and events in coordination with Administrative Assistant. Order and maintain supply inventory in coordination with the Administrative Assistant. Manage daily bed inventory and utilization. Comply with and adhere to department and NSO policies and procedures. Adhere to established quality and performance improvement standards. Work effectively with others to accomplish goals/resolve problems. Organize work well and uses time effectively. Maintain consistent work attendance. Does not disrupt operations by being habitually tardy or absent; works as scheduled. Comply with contractual and regulatory requirements, as needed. Foster commitment, team spirit, pride, and trust. Possess good work ethic, drive, energy, and persistence to achieve goals. Take accountability for job responsibilities. Able to anticipate and bring about change when needed. Perform other duties as assigned. Client Interaction: Ability to interact comfortably and professionally with individuals experiencing homelessness, providing empathy and support. Shelter Operations: Capable of operating a homeless shelter using a low barrier/Housing First approach, ensuring inclusive and non-judgmental services. Performance Management: Ability to set clear performance expectations for the department or individual work units, fostering accountability and growth. Leadership and Motivation: Skilled in inspiring, influencing, and enabling direct reports to achieve program and organizational goals. Supervision and Development: Experience in developing performance objectives, providing regular supervision, and offering constructive feedback to direct reports. Staff Supervision: Ability to mentor, coach, train, and administer disciplinary actions in accordance with Human Resources policies and procedures. Delegation: Capable of allocating decision-making and responsibilities effectively, empowering staff while ensuring program success. Knowledge of Behavioral Health: Familiarity with common mental health conditions, substance abuse issues, and available mental health treatments/support interventions. Safety Monitoring: Ensure staff are actively monitoring and maintaining the safety of clients and the shelter environment at all times. Crisis Management: Ability to assess and manage crisis situations appropriately, applying the necessary interventions and support. Clinical Skills: Strong clinical assessment and writing skills, with the ability to document case notes and treatment plans accurately. Agency Representation: Ability to represent the agency in a manner that promotes understanding of client needs and aligns with the organization's mission and goals. Judgment and Decision-Making: Ability to exercise sound judgment, make autonomous decisions, and seek supervision when needed. Technical Proficiency: Proficient in office software and equipment, including Microsoft Office (Word, Excel, Outlook), internet use, telephone systems, and copy/scanner machines. Productivity: Complete monthly supervision with direct reports in the form of either individual or group supervision. Feedback shall be given routinely during monthly supervision and not just at the time of the Performance Evaluation. Regular feedback should be provided to direct reports, especially in regard to how performance goals are being met. Maintain compliance with training, licensing, and certifications requirements. Monitor and ensure direct reports are in compliance with trainings, licensing, and certification requirements. Review and address Incident Reports daily. Submit Incident Reports at minimum once per week to NSO's Customer Service/Corporate Compliance Advisor, DHHC Program Manager, and HRS Senior Director. Submit ESP shelter billing to NSO Finance Department by the 10th of each month. Ensure compliance with monthly, quarterly, and annual Health and Safety drills and reporting. Schedule and maintain monthly shelter meal planning. Maintain adequate inventory of all shelter supplies. Administrative and Professional Skills: Maintains consistent work attendance. Maintains good operating environment by attending work on time as scheduled. Professionally represents NSO and promotes NSO mission and vision statements. Promotes a harmonious work environment. Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services. Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. Complies with contractual and regulatory requirements, as needed. Fosters commitment, team spirit, pride and trust. Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. Able to anticipate and bring about change when needed. Provide input on supervisory issues and supports and implements senior leadership decisions. Assures program or department adherence to administrative policies and procedures. Makes effective and timely decisions, even when data is limited, or solutions produce unpleasant consequences. Organize work, establish priorities, make proper assignments of human resources, and efficient allocation of resources. Work effectively with others to accomplish goals/resolve problems. Ensure customer satisfaction through process of monitoring, developing, improving, and delivering excellence. Professionally represents NSO and promotes NSO mission and vision statements. Promote a harmonious work environment. Demonstrate expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. Open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO. Complies with and adheres to department and NSO policies and procedures. Adheres to established quality and performance improvement standards. Works effectively with others to accomplish goals/resolve problems. Organizes work well and uses time effectively. Performs other duties as assigned. Candidate Requirements: Bachelor's Degree Required; Master's Degree Preferred. Human Services, Social Work or related discipline preferred. 2+ years of experience in homeless services or related field. Supervisory experience highly preferred.

Lead Clinical Therapist FLSA Classification: Exempt EEOC Classification: First Level/Mid Level Manager Position Type: Full Time Reports to: Program Manager of Clinical Services Summary: Lead Clinical Therapist Behavioral Health carries a reduced case load and is responsible for the oversight of Therapists - Behavioral Health assigned within NSO integrated health clinics. Additionally, the Lead Clinical Therapist will ensure that services are delivered in accordance with treatment planning and staff achieve performance objectives as outlined, and the quality of services provided. In addition, Team Lead ensures that all compliance standards of funders and governing agents are consistently met and maintained in accordance with quality standards and contractual obligations Responsibilities: Provides individual and clinical supervision, evaluates staff performance, and makes recommendations for personnel actions to the Director of Clinical Services, when needed. Directs day-to-day operations of the clinical therapists, and is responsible for scheduling of team meetings, services, and staff time. Ensures documentation quality and compliance with the behavior health code and all funding sources Responsible for overall productivity of the Clinic Therapists - Behavioral Health staff, and for motivating individual staff performance to meet department goals and objectives. Responsible for carrying a personal caseload of assigned clinic cases and the overall management of each case assigned. Responsible for recommending changes to the Program Manager that would improve service delivery and for implementing changes and new programming. Responsible for ensuring the coordination between the Therapists - Behavioral Health, Case Management Staff, and Psychiatric Team Works collaboratively with professional peers to coordinate the delivery of services throughout the agency. Additional Duties as assigned by Supervisor Leadership/supervisory skills: Adept at inspiring, influencing, and enabling others to achieve goals. Promotes a harmonious work environment. Develops performance objectives for direct reports. Supervises staff which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures. Delegates by allocating decision making and other responsibilities appropriately and effectively. Gives performance reviews on time and takes an active role in the development of subordinates. Professional Skills: Leadership skills in developing policies and procedures which both guide and reflect services. Ability to work as part of a team and to inspire the team spirit in others. Experience in dealing with underserved populations. Proficient in Excel, Word, HMIS, and Outlook, with the ability to quickly learn various EHR Systems. Monitors and maintains data on services provided, and submits reports as required, to DWIHN, All funding sources, and other agencies, as appropriate. Monitors compliance with department and NSO policy and procedures and recommends revisions as appropriate. Ensures compliance with the behavior health code and requirements of all funding sources Reviews staff requests for leave and makes recommendations based upon program needs. Ensuring compliance with established accounting practices and department/program guidelines. Attends and actively participates in management team meetings and provides input on management/supervisory issues and supports and implements senior leadership decisions. Adheres to established quality and performance improvement standards. Ensures customer satisfaction through process of monitoring, developing, improving, and delivering excellence in program services. Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met. Candidate Requirements: Master's degree in social work from an accredited College or University State of Michigan Licensed Master Social Worker (LMSW) (Required) 3-5 years' experience in behavioral health 5 years' experience providing clinical therapy in a behavioral health setting 3 years of supervisory experience (required) Familiarity with CMH (preferred) Working Conditions: This position may be required to travel between both Detroit and Westland Integrated Clinic locations. Will have consistent physical contact with consumers/patients. Works in a clinical setting; uses a computer, telephone and other office equipment as needed, to perform duties. The noise level in the work environment is variable, due to frequent contact with consumers. Bends, stoops and reaches in order to gather equipment, files, or to search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing. Seeing/vision, talking/speaking and listening/hearing are continuously required. Frequently required to stand during working hours. Required to sit, walk or drive as needed Operates an automobile while performing assigned job duties, if required. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit. The ability to effectively engage and encourage the motivation of consumers from the homeless population. Connect consumers to resources, ensure appropriate treatment, evaluate housing situation and general quality of life. Job includes working on various shifts and on-call shifts. Responsibilities: Provide outreach services to homeless consumers. Accurately completes consumer interview/assessment. Identifies consumer needs. Provides crisis stabilization and case management services. Coordinate discharge planning. Maintain complete and accurate consumer files and program plans. Accurately completes all consumer forms in accordance with policies and procedures. Accurately completes staff activity reports, van log entries, and other reports as required. Develops a plan for service provision. Integrates and coordinates service with all staff and other agencies. Provides follow-up to all referrals to internal and external services. Accurately interview and assesses client's overall housing needs. Identifies client's strengths and barriers leading to housing. Maintains a list of possible housing sites and providers. Staff Activity Logs must be completed every day. Staff Activity Logs must demonstrate at a minimum 60% of time spent in direct consumer services. Information reported on the Staff Activity Logs must be supported by documentation in the consumer case electronic record 100% of the time during standard evaluations of documentation. Documentation should be in compliance with unit determined standards 100% of the time Complies with and adheres to department and NSO policies and procedures. Adheres to established quality and performance improvement standards. Works effectively with others to accomplish goals/resolve problems. Organizes work well and uses time effectively. Maintains consistent work attendance. Does not disrupt operations by being habitually tardy or absent; works as scheduled. Professionally represents NSO and promotes NSO mission and vision statements. Promotes a harmonious work environment. Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. Complies with contractual and regulatory requirements, as needed. Fosters commitment, team spirit, pride and trust. Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. Able to anticipate and bring about change when needed. Performs other duties as assigned. Candidate Requirements: High School graduate or equivalent, Bachelor's Degree in the human service field preferred. Two (2) years of experience in working with homeless individuals and a broad range of substance abuse and mental health problems. Required Certification/License: Certification as a Peer Support Specialist or Certification from CMH as a Peer Mentor (Peer Specialist) within six months of date of hire. Additional Skills: Basic computer skills (email, internet use, knowledge of Microsoft Word). Ability to effectively communicate and engage people in the community/consumers. Requirements: Valid Michigan driver's license and proof of auto insurance or State ID. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Residential and Commercial Properties - Facilities Specialist FLSA Classification: Exempt Position Type: Full-Time Reports to: Director of Reimbursement EEOC Classification: Professional This position is responsible for Property Management operations including procedures, processes, and internal controls for maintaining the physical condition for property owned and leased by the organization for conducting business activities. Perform related duties as assigned by supervisor. Maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. Models the Pillars and guiding principles of NSO at all times. Responsibilities: Primary Job Role: * Management and property management related functions * Vendor Management & Selection * Monitor Maintenance and Grounds Crew Vendors * Oversee Maintenance and Capital Improvement Projects Primary Job Duty: * Manage property management related functions: * Manage maintenance of NSO residential and commercial properties. Includes managing and prioritizing all work order requests for maintenance at all units, evaluation of work proposals obtained from outside contractors by property management company, negotiation of terms and price and awarding of bids. * Manage all auto vendors contracts including maintenance, assignment to programs, management of the fuel gas card accounts * Verify contractors comply with NSO required standards for engaging in business (proper insurance and references required). * Provide recommendations on repairs, maintenance, and capital improvements for each property to Unit Directors, including, ongoing interaction with Unit Directors regarding property related requests and decisions. * Orchestrate move of all property plant and equipment as needed. Solicit and evaluate proposals from moving companies, negotiate terms and recommend contracts, coordinate, and supervise furniture and equipment moves between sites and to new sites, working closely with Unit Directors. * Monitor services provided by vendors and provide final verification that work order request has been completed prior to payment to vendor. * Oversee build out or capital improvements, as necessary. * Schedule all required inspections to ensure compliance with funding source requirements and other accreditations standards. * Maintain proper zoning and business use classifications for each site with the proper authority. * Manage lease and sales of NSO commercial and residential properties. Additional Job Duties * Financial and Operational Activities: * Direct the annual Fixed Asset Physical Inventory process at all units and central office for compliance with the annual audit; assist as needed to maintain the fixed assets inventory records for purposes of accounting and depreciating, including disposals, transfers among units, and fixed asset additions. * Prepare check requests for all property and vehicle related expenses * Purchasing * Vendor management of property and auto vendors, purchasing of goods and services for the properties, including submission of purchase orders for these goods or services * Fleet management -managing vehicles, this would include maintenance, assignment to programs, management of the fuel gas card accounts. Other: * Execute special projects and perform additional analyses as required by Chief Operating Officer and Executive Team. * Oversee the purchasing, management, storage and distribution of all PPE equipment and supplies to each department within the organization Candidate Requirements: Education: Bachelor Degree in Business, Construction Management or related field with at least 3 years of property/facilities management experience, or 7 years of combined experience in construction, facilities maintenance, and property management. Required Profesional Licensure: None, Contractor License is a plus Minimum Required Experience: Demonstrated experience in purchasing, property management, business operations, facilities maintenance contract/supplier management. Minimum 3 years of construction and/or facilities maintenance Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Long Term Care Therapist FLSA Classification: Exempt Position Type: Full-Time Reports to: Team Lead Nursing Home Therapist This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit. This is a clinical position providing outreach mental health services to adults living in Long Term Care Facilities across Detroit/Wayne County. Interventions include individual psychotherapy, assessment, and consultation with professionals and support staff. Responsibilities: Gathers information pertinent to consumer functioning and consistent with best practices of clinical assessment. Attends person centered treatment plans when schedule allows to support Case Manager in identifying needs, desires, services and measurable goals synthesized from the integrated biopsychosocial assessment. Formulates provisional diagnoses consistent with the assessment. Identifies persons in need of hospitalization or placement into other protected environments. Appropriately shares findings and recommendations with consumers' significant others, family and guardians and other professionals in order to ensure implementation of treatment plans and integration of services with other agencies/institutions. Establishes supportive and effective relationships with consumers, care givers, significant others and professionals. Maintains an ongoing caseload according to assignment of Long-Term Care Facility Provides individual interventions to clients according to the amount, duration and frequency in the consumer's treatment plan. Candidate Requirements: Master's Degree from an accredited college or university, specializing in psychology, social work, or counseling. Must be licensed as an LMSW Valid Michigan driver's license and proof of auto insurance. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Nursing Home Therapist FLSA Classification: Exempt Position Type: Full-Time Reports to: Team Lead Nursing Home Therapist $3000 Sign on Bonus! This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit. This is a clinical position providing outreach mental health services to adults living in Long Term Care Facilities across Detroit/Wayne County. Interventions include individual psychotherapy, assessment, and consultation with professionals and support staff. Responsibilities: Gathers information pertinent to consumer functioning and consistent with best practices of clinical assessment. Attends person centered treatment plans when schedule allows to support Case Manager in identifying needs, desires, services and measurable goals synthesized from the integrated biopsychosocial assessment. Formulates provisional diagnoses consistent with the assessment. Identifies persons in need of hospitalization or placement into other protected environments. Appropriately shares findings and recommendations with consumers' significant others, family and guardians and other professionals in order to ensure implementation of treatment plans and integration of services with other agencies/institutions. Establishes supportive and effective relationships with consumers, care givers, significant others and professionals. Maintains an ongoing caseload according to assignment of Long-Term Care Facility Provides individual interventions to clients according to the amount, duration and frequency in the consumer's treatment plan. Candidate Requirements: Master's Degree from an accredited college or university, specializing in psychology, social work, or counseling. Must be licensed as an LMSW, LMFT, LCSW, or LP by the State of Michigan and maintain licensure. Valid Michigan driver's license and proof of auto insurance. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Fundraising Manager FLSA Classification:Exempt EEOC Classification: Professional Position Type: Full Time Reports to: Chief Community Impact Officer The Fundraising Manager leads projects and builds strong donor relationships across various sectors. Responsible for engaging with prospective and existing donors, collaborating with internal and external teams, and developing customized strategies to meet and exceed fundraising goals. Responsibilities: * Proactively executing annual fund and mid-level giving * Assisting the Chief Community Impact Officer with reviewing existing portfolios to craft fundraising engagement plans and prospect prioritization * Advance consistent stewardship among major gift donors * Lead event strategy and execution * Complies with and adheres to department and NSO policies and procedures. * Adheres to established quality and performance improvement standards. * Works effectively with others to accomplish goals/resolve problems. * Organizes work well and uses time effectively. * Maintains consistent work attendance. * Maintains good operating environment by attending work on time as scheduled. * Professionally represents NSO and promotes NSO mission and vision statements. * Promotes a harmonious work environment. * Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. * Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. * Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. * Complies with contractual and regulatory requirements, as needed. * Fosters commitment, team spirit, pride and trust. * Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. * Able to anticipate and bring about change when needed. * Performs other duties as assigned. Candidate Requirements: * 3-5 years of fundraising experience, or a combination of fundraising, sales and marketing experience in the nonprofit sector * Demonstrated success managing and growing annual campaigns and major-gifts and planned giving fundraisers * Strong verbal and written communications skills and demonstrated ability to effectively engage a wide range of stakeholder * Bachelor's degree in public relations, fundraising, or any related field (Master's degree preferred) Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

The Housing Advocate Shift Lead plays a key leadership role in fostering a safe, welcoming, and empowering environment for all shelter guests and team members. This position provides day-to-day direction, mentorship, and support to team members to ensure consistent, high-quality service delivery. The Lead Advocate helps maintain a strengths-based, trauma-informed culture that promotes collaboration, accountability, and continuous learning across all shifts. This role acts as a bridge between direct service staff and program leadership, helping to communicate expectations clearly, encourage professional growth, and model integrity and compassion in every interaction. Responsibilities: Client Engagement & Support Welcome and engage each client with empathy, compassion, and respect, creating a supportive atmosphere that promotes trust and safety. Conduct client intake, orientation, and initial screenings to ensure smooth transitions into shelter services. Build positive rapport and encourage client strengths, resilience, and progress toward housing stability. Provide crisis support and de-escalation using trauma-informed and person-centered approaches. Ensure client access to essential services such as meals, showers, laundry, clothing, and hygiene supplies in a respectful and equitable manner. Health, Safety & Facility Management Promote and maintain a clean, safe, and secure shelter environment through regular health and safety checks. Conduct weekly room inspections and provide constructive feedback in a supportive and solution-focused way. Monitor shelter spaces and respond calmly and effectively to safety concerns or emergencies. Support facility organization, cleanliness, and the management of supplies and donations. Oversee client belongings stored on-site, maintaining organization and accountability. Leadership, Team Development & Collaboration Serve as an on-site leader and resource for staff, ensuring smooth operations and a unified team approach across shifts. Model professionalism, empathy, and accountability in all interactions with clients and colleagues. Foster an inclusive, positive, and collaborative work culture that values each team member's contributions. Provide guidance, feedback, and informal coaching to staff, helping them develop their confidence and skills. Support new team members through on-site orientation, training, and mentorship opportunities. Communicate schedule changes, call-offs, and staffing needs to the Program Manager, assisting with coverage when needed. Participate actively in team meetings and collaborative problem-solving to strengthen shelter operations. Build and maintain strong working relationships with colleagues, volunteers, donors, contractors, and partner agencies. Documentation & Compliance Accurately record client interactions, incidents, and shelter activities in the Homeless Management Information System (HMIS). Track and report daily census, bed availability, and referral activity. Complete timely and objective incident and shift reports. Support adherence to agency policies, procedures, and grant compliance requirements. Participate in required trainings to enhance professional growth and service quality. Professional Skills: Ability to use technology, including Microsoft office, an electronic database. Ability to document/communicate effectively verbally, in writing, and via email. Ability to work effectively as a team, demonstrating a professional demeanor and maintaining clear lines of communication with teammates and leadership. Professionally represent NSO and promote NSO mission and vision statements. Promote a harmonious work environment. Ensure consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. Open to new approaches and taking the steps to increase knowledge, skills and abilities, both from within and outside NSO. Model the Pillars and guiding principles of NSO at all times. Compassionate, trauma-informed, and client-centered approach Strong leadership and team-building skills Effective coaching, mentoring, and conflict resolution abilities Clear, respectful, and professional communication Sound judgment and crisis intervention ability Detail-oriented with strong organizational skills Commitment to equity, inclusion, and continuous improvement Candidate Requirements: High School Diploma or GED Experience in customer service, human services or related field preferred but not required. Some completion of college coursework in Social Work, Psychology or related field preferred but not required Reliable Transportation Working Conditions and Necessary Capabilities Works in a homeless shelter type setting; uses a computer, telephone and other office equipment as needed, to perform duties. The noise level in the work environment is variable, due to frequent contact with consumers Seeing/vision, talking/speaking and listening/hearing are continuously required. Ability to stand for long periods of time, walk long distances, bend, stoop, and lift-up to 25lbs. May have exposure to cleaning chemicals as needed May have potential exposure to airborne infectious agents, blood and/or bodily fluids during medical emergencies. Ability to interact with clients using compassion, empathy, dignity, and respect. Ability to adapt rapidly to changes in environment, policies, and protocols. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Administrative Assistant FLSA Classification: Non-Exempt Position Type: Full Time Reports to: Chief of Staff EEOC Classification: Administrative Support Worker The Administrative Assistant supports the administrative Leadership at NSO, handling tasks such managing calendars, coordinating meetings, answering phones and other clerical duties. Responsibilities: * Managing calendars for C-Suite/Senior Leadership and coordinating meetings * Clerical duties such as: answering phones, filing, preparing documents and correspondence, checking voice mails daily and answering emails frequently, office supply ordering, etc. * Process daily incoming mail and distribution * Maintenance of copy rooms and equipment as well as postage machines at Central office * Coordinate and manage conference room scheduling * Assist with preparing reports and data entry tasks * Preparing and reconciling monthly expense reports and petty cash reconciliation * Process of invoices for payment * Preparing meeting agendas, attending meetings and accurately recording minutes within specified timeframe. * Assist with supporting company events, and meetings * Coverage of the front reception area as assigned ensuring that all staff and visitors sign in when entering building. * Work effectively and efficiently in MS Office, particularly Word, Excel and PowerPoint * Complies with and adheres to department and NSO policies and procedures. * Adheres to established quality and performance improvement standards. * Works effectively with others to accomplish goals/resolve problems. * Organizes work well and uses time effectively. * Maintains consistent work attendance. * Does not disrupt operations by being habitually tardy or absent; works as scheduled. * Professionally represents NSO and promotes NSO mission and vision statements. * Promotes a harmonious work environment. * Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. * Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. * Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. * Complies with contractual and regulatory requirements, as needed. * Fosters commitment, team spirit, pride and trust. * Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. * Able to anticipate and bring about change when needed. * Able to work and handle confidential information * Performs other duties as assigned. Candidate Requirements: * GED or high school diploma required * 3 years of office experience * Bachelor's degree preferred * Proficient in computer software applications * Familiarity with standard office equipment * Excellent organizational and interpersonal skills * Good written and verbal skills * Good bookkeeping skills and ability to multitask. * Ability to create, maintain and retrieve files: ability to work independently and/or with a team. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Title: Program Manager- Clinical Services

Approach and engage shelter clients and activities using Compassionate care approaches and interventions to facilitate and motivate Clients toward permanent housing and positive change. Observes and interacts with Clients throughout the facility to ensure safety and assist with reaching positive program outcomes and supportive services. Responsibilities: Practices the NSO's treatment model, ethics, standards of conduct and procedures. Committed to continuing professional growth by reading various forms of Organization or professional literature, attending scheduled orientation, training classes, workshops, and cross training by observing groups and staff. Reports all program information to supervisors or assigned persons based on policies and procedures, including CAM staff and other program teams to be used for housing and program planning. This will include emotionally challenging situations. Perform intake screening and orientation for new clients entering shelter Responsible for de-escalating Clients and guiding persons needing crisis assistance and using training, tools, and sound judgement to minimize challenging or aggressive behaviors. Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy. Responsible for modeling, practicing, supporting, and articulating the NSO's treatment philosophy to clients, volunteers, donors, and other staff. Responsible for supporting the completion, accuracy, and documentation of Clients intakes in accordance with NSO's Documentation Policy. Responsible for communicating organization procedures and expectations, including Shelter expectations to clients. Responsible for positive and professional interactions with Clients, coworkers, volunteers, donors and organization partners. Responsible for assisting in providing and documenting referrals to other community services, appropriate for client support and care. Assist in providing education, training, and coaching to Clients regarding establishing and maintaining permanent housing. Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS). Committed to solving problems with Clients and other co-workers to ensure a positive and productive working environment. Maintain positive community relations with key community partnerships including but not limited to law enforcement and community mental health. Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report Perform routine health and safety checks on all shelter clients Assist in monitoring and maintaining a safe and secure environment Assist with serving meals to shelter residents Provide support to clients in achieving independence with activities of daily living, such as hygiene, grooming, and daily routines. Stock and organize supplies Assist in maintaining the cleanliness and organization of the building Accept & organize donated items Answer and direct phone calls Track, document, and communicate shelter census and bed inventory Document incidents clearly and objectively in the form of an Incident Report Attend monthly staff meetings and individual supervision Complete all required training courses Maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. Comply with and adhere to department and NSO policies and procedures. Performs other duties related to the essential duties of the position and within the individual's capabilities as assigned by one's supervisor. Professional Skills: Ability to use technology, including Microsoft office, an electronic database. Ability to document/communicate effectively verbally, in writing, and via email. Ability to work effectively as a team, demonstrating a professional demeanor and maintaining clear lines of communication with teammates and leadership. Professionally represent NSO and promote NSO mission and vision statements. Promote a harmonious work environment. Ensure consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. Open to new approaches and taking the steps to increase knowledge, skills and abilities, both from within and outside NSO. Model the Pillars and guiding principles of NSO at all times. Candidate Requirements: High School Diploma or GED Experience in customer service, human services or related field preferred but not required. Some completion of college coursework in Social Work, Psychology or related field preferred but not required Reliable Transportation Working Conditions and Necessary Capabilities Works in a homeless shelter type setting; uses a computer, telephone and other office equipment as needed, to perform duties. The noise level in the work environment is variable, due to frequent contact with consumers Seeing/vision, talking/speaking and listening/hearing are continuously required. Ability to stand for long periods of time, walk long distances, bend, stoop, and lift-up to 25lbs. May have exposure to cleaning chemicals as needed May have potential exposure to airborne infectious agents, blood and/or bodily fluids during medical emergencies. Ability to interact with clients using compassion, empathy, dignity, and respect. Ability to adapt rapidly to changes in environment, policies, and protocols. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Community Health Worker FLSA Classification: Non-Exempt EEOC Classification: Service Worker Position Type: Full Time Reports to: Lead Community Health Worker Summary: The Partners 4 Health Community Health Worker is an integral member of the multidisciplinary outreach team. The Community Health Worker provides health education, navigation, advocacy and support in addressing patient's health and social needs. The Community Health Worker will work independently in the community as part of a Care Coordination Team. The Community Health Worker position provides care coordination while demonstrating multicultural sensitivity and effective communication skills with community members. Responsibilities: Establish and maintain relationships with key individuals in the community and serve as an advocate by coordinating linkages or referrals to improve health, social, and environmental conditions. Experience in community/outpatient setting preferred. Provide direct personal contact in the community with P4H patients who are unable to be reached though phone calls. Participate in interdisciplinary care team meetings Experience in serving people in poor, urban environments. Ability to work well with people of various ages, backgrounds, ethnicities and life experiences. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound administrative and clinical judgment. Adheres to the NSO code of ethics, and complies with local, state and federal laws and the mental health codes. Serves on agency committees, working groups and other projects as assigned. Performs other duties as assigned by supervisor, contractual obligations and/or program description. Professional Skills Complies with and adheres to department and NSO policies and procedures. Adheres to established quality and performance improvement standards. Works effectively with others to accomplish goals/resolve problems. Organizes work well and uses time effectively. Maintains consistent work attendance. Maintains good operating environment by attending work on time as scheduled. Professionally represents NSO and promotes NSO mission and vision statements. Promotes a harmonious work environment. Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. Complies with contractual and regulatory requirements, as needed. Fosters commitment, team spirit, pride and trust. Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. Able to anticipate and bring about change when needed. Performs other duties as assigned. Candidate Requirements: HS Diploma Requires experience in outreach or engagement with underserved populations. Possession of a valid driver's license and access to a private vehicle for day-to-day job performance. Requires ability to work flex hours, including evenings and weekends. Required ability to effectively communicate preventive health and health management philosophies to P4H patients and agencies. Computer skills and knowledge including Windows and Microsoft Word Working Conditions: Services will be provided in the clients' homes or other appropriate community settings. Work may require travel in an urban community. Required travel of 40-60% in local area. Works in an outreach capacity; uses a computer, telephone and other office equipment as needed, to perform duties. Work location can be in an office-style setting, or at a consumer's residence or place or respite The noise level in the work environment is variable, due to frequent contact with consumers. Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing. Seeing/vision, talking/speaking and listening/hearing are continuously required. Frequently required to stand during working hours. Frequently required to sit, walk or drive. Operates an automobile while performing assigned job duties. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Job Title: Intake Therapist Department: Integrated Health Reports To: Team Lead Intake Therapist FLSA Status: Exempt Centralized Intake provides Intake screening to Detroit Wayne Integrated Health Network (DWIHN) and Certified Community Behavioral Health Clinic (CCBHC) consumers. This position assesses consumers for outpatient mental health services and Intellectual and Developmentally Disabled consumers (I/DD) by evaluating the nature and severity of an Individual's mental health problem determining which service response would best meet the needs of the patient, doing an eligibility assessment, and providing a referral to an appropriate program. Requirements and Duties: Knowledge of Clinical assessments and clinical writing skills are essential. Knowledge of the use of DSM-V. Knowledge and ability to diagnose in assessment and treatment planning. Knowledge of common signs and symptoms specific to the I/DD population. Knowledge of common mental health conditions, substance abuse conditions and treatments/supports interventions. Knowledge of behavioral and cognitive techniques and therapeutic treatment interventions. Ability to effectively assess and intervene during crisis situations, including suicidality. Ability to work as a member of a multi-disciplinary team and provide advanced levels of knowledge consistent with post graduate training. Knowledge of available community resources. Ability to utilize sound judgment and practice autonomous decision making, seeking supervision as needed. Ability to represent the agency to the community, natural supports and other interested persons in a manner that fosters understanding of the needs of consumers, and the goals and mission of the organization. Ability to assess the safety for consumers and self as a professional service provider. Cultural sensitivity and awareness of the role of culture in the delivery of services. Delivery of culturally competent services including the ability to transform knowledge and cultural awareness into interventions that support and sustain healthy functioning within the appropriate cultural context. Ability to incorporate Person Centered Planning principles into practice. Ability to recommend services for Person Centered Planning Ability to communicate effectively with consumers, family members, natural supports, and community agencies. Ability to effectively prioritize work. Demonstrate proficiency with using computers adequate enough to use electronic medical record and mobile technology. Expanded knowledge of community resources. Team leadership capabilities, as evidenced by clinical leadership and preparation of written and verbal reporting regarding agency issues. Ability to work both autonomously and as a member of a multidisciplinary team and to make use of supervision in the development of skills and competent practice. Knowledge of learning organization principles. Willingness to actively engage in the professional development process. Knowledge of how to access agency policies and procedures. Demonstrated skill and knowledge of evaluation/assessment of particular service needs. Demonstrated knowledge of the Service Authorization Process. Demonstrated knowledge of Service Eligibility Criteria and Medicaid covered Services. Demonstrated skill and knowledge of NSO services and supports and other contractual services. Demonstrated skill in the ability to provide clinical documentation according to agency policy. Seeks supervisory support direction for clarification as needed. Performs other duties as assigned by the Supervisor. Requirements: Certificates, Licenses, Education: Education : MSW Master of Social Work Required Licensure : Licensed Master Social Worker LMSW . DISCLAIMER MESSAGE: The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time. NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status

Residential and Commercial Properties - Facilities Specialist

Fundraising Manager FLSA Classification: Exempt EEOC Classification: Professional Position Type: Full Time Reports to: Chief Community Impact Officer Job Number: Summary: The Fundraising Manager leads projects and builds strong donor relationships across various sectors. Responsible for engaging with prospective and existing donors, collaborating with internal and external teams, and developing customized strategies to meet and exceed fundraising goals. Responsibilities: Proactively executing annual fund and mid-level giving Assisting the Chief Community Impact Officer with reviewing existing portfolios to craft fundraising engagement plans and prospect prioritization Advance consistent stewardship among major gift donors Lead event strategy and execution Complies with and adheres to department and NSO policies and procedures. Adheres to established quality and performance improvement standards. Works effectively with others to accomplish goals/resolve problems. Organizes work well and uses time effectively. Maintains consistent work attendance. Maintains good operating environment by attending work on time as scheduled. Professionally represents NSO and promotes NSO mission and vision statements. Promotes a harmonious work environment. Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. Complies with contractual and regulatory requirements, as needed. Fosters commitment, team spirit, pride and trust. Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. Able to anticipate and bring about change when needed. Performs other duties as assigned. Candidate Requirements: 3-5 years of fundraising experience, or a combination of fundraising, sales and marketing experience in the nonprofit sector Demonstrated success managing and growing annual campaigns and major-gifts and planned giving fundraisers Strong verbal and written communications skills and demonstrated ability to effectively engage a wide range of stakeholder Bachelor's degree in public relations, fundraising, or any related field (Master's degree preferred) Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Administrative Assistant FLSA Classification: Non-Exempt Position Type: Full Time Reports to: Chief of Staff EEOC Classification: Administrative Support Worker Location: Onsite (Detroit) Summary: The Administrative Assistant supports the Senior Leadership at NSO, handling tasks such managing calendars, coordinating meetings, answering phones and other clerical duties. Responsibilities: Managing calendars for C-Suite/Senior Leadership and coordinating meetings Clerical duties such as: answering phones, filing, preparing documents and correspondence, checking voice mails daily and answering emails frequently, office supply ordering, etc. Process daily incoming mail and distribution Maintenance of copy rooms and equipment as well as postage machines at Central office Coordinate and manage conference room scheduling Assist with preparing reports and data entry tasks Preparing and reconciling monthly expense reports and petty cash reconciliation Process of invoices for payment Preparing meeting agendas, attending meetings and accurately recording minutes within specified timeframe. Assist with supporting company events, and meetings Coverage of the front reception area as assigned ensuring that all staff and visitors sign in when entering building. Work effectively and efficiently in MS Office, particularly Word, Excel and PowerPoint Able to work and handle confidential information Complies with and adheres to department and NSO policies and procedures. Adheres to established quality and performance improvement standards. Works effectively with others to accomplish goals/resolve problems. Organizes work well and uses time effectively. Maintains consistent work attendance. Does not disrupt operations by being habitually tardy or absent; works as scheduled. Professionally represents NSO and promotes NSO mission and vision statements. Promotes a harmonious work environment. Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results. Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services. Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO. Complies with contractual and regulatory requirements, as needed. Fosters commitment, team spirit, pride and trust. Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. Able to anticipate and bring about change when needed. Performs other duties as assigned. Candidate Requirements: GED or high school diploma required 3 years of office experience Bachelor's degree preferred Proficient in computer software applications Familiarity with standard office equipment Excellent organizational and interpersonal skills Good written and verbal skills Good bookkeeping skills and ability to multitask. Ability to create, maintain and retrieve files: ability to work independently and/or with a team. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Program Manager- Clinical Services FLSA Classification: Exempt Position Type: Full-Time Reports to:Director of Clinical Services Under the supervision of the Director of Clinical Services, the Program Manager - Clinical Services will be responsible for daily management and operations of Clinical and disposition services in our behavioral health program, including initial behavioral intake assessments and diagnosis, ongoing clinical therapy, psychological services, and crisis services. The Program Manager - Clinical Services will provide administrative/clinical oversight and management to the program staff to ensure all services are delivered according to local, state, and federal laws and maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. The Program Manager - Clinical Services is responsible for ensuring quality of care for all behavioral health participants receiving Clinical and disposition services. Program Manager - Clinical Services will, in addition to performing the essential duties outlined below perform other related duties as assigned by supervisor and model the Pillars and guiding principles of NSO at all times. Responsibilities: Primary Job Role * Provides individual and clinical oversight to clinical services clinicians, including Psychologists, Therapists - Behavioral Health, Therapists - SUD, Therapists - Intake, Team Lead - Therapist Behavioral Health, and Team Lead - Therapists Intake and evaluates staff performance, and makes recommendations for personnel actions to the Director of Clinical Services, when needed. * Directs day-to-day operations of the Clinical services programs, and is responsible for scheduling of team meetings, services, and staff time. * Ensures documentation quality and compliance with the behavior health code and all funding sources * Responsible for overall productivity of the Clinical services programs and staff, and for motivating individual staff performance to meet program goals and objectives. * Responsible for recommending changes to the Director of Clinical Services that would improve service delivery and for implementing changes and new programming. * Responsible for ensuring the coordination within Integrated Health pillar and across NSO pillars * Works collaboratively with professional peers to coordinate the delivery of services throughout the agency. * Responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationales for budget variances * Strong clinical skills and knowledge base of clinical care standards in the treatment of adults, children, and families, including those families affected by multiple issues and social determinants of health. * Strong Clinical skills and knowledge of DSM V, PHQ-9, LOCUS. * Strong knowledge of regulations effecting the delivery of Behavioral Health services, including WAC, RCWs, King County policies and procedures and applicable ethical codes. * Work effectively under pressure and changes to workload able to balance competing demands. * Computer skills and proficiency with Microsoft Office suite software a must. Experience with Electronic Records Management systems required. * Strong organizational skills and solid communication (written and oral), collaboration and intervention skills. * Able to resolve conflicts effectively and respectfully. * Proven ability to work successfully in a multi-cultural/multi-ethnic environment. * Additional Duties as assigned by Supervisor. * LEADERSHIP/SUPERVISORY SKILLS * Adept at inspiring, influencing, and enabling others to achieve goals. * Promotes a harmonious work environment. * Develops performance objectives for direct reports. Candidate Requirements: Education: Master of Arts, or Master of Science in Psychology or related degree, MSW Required Licensure: LMSW Minimum Required Experience: Supervision and management of professional staff Demonstrates problem-solving and communication skills. 5 years of mental health experience Demonstrates experience in Person Centered principles. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.