Neiman Marcus Group jobs - 682 jobs

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role A Loss Prevention Associate is responsible for proactive prevention of shortages caused by internal theft, external theft, fraud, and paperwork errors. As a Loss Prevention Associate you will report into the Assistant Store Manager, Operations. What You'll Do Conduct Associate Education and Awareness meetings Detection and apprehension of shoplifters. Initiate and support employee investigations. Identify and report deficiencies in Merchandise Protection Standards through the Loss Prevention Audit Program. Participate in team Loss Prevention programs to reduce inventory shortage and profit loss. Identify and report violations of company policies to LP Leadership Open/Close building and arm/disarm alarm system. Prepare reports, secure evidence, and document all Loss Prevention incidents. Appear as witness in legal proceedings. Monitor CCTV system to detect incidents of dishonesty and violations of store policy. Conduct Worker's Compensation and Public Liability accident investigations Initiate investigations into loss prevention activities, internal, external, and fraud related. What You Bring 1+ years in loss prevention, security, or a related field, with a understanding of investigative techniques and procedures. Gather complex data and evaluate to interpret patterns and potential issues. Communicate and work with team members and other departments to document investigations verbally and written. Knowledge of legal and regulatory requirements related to loss prevention and asset protection. Independently manage multiple investigations simultaneously and prioritize each task. Proficiency in using loss prevention technologies and software, such as CCTV systems and incident management tools. Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including: • Medical, Dental, Vision Benefits • Disability Benefits • Paid Parental Leave, Paid Family Leave, and Adoption Support • Paid Time Off • Retirement Savings Plan (401K) and Life Insurance • Financial Solutions • NMG Associates Core Discount of 30% • Personal and Professional Development Opportunities For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits About Neiman Marcus Group Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com. Additional Information

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Who are we? Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands - Victoria's Secret and PINK - that share a common purpose of inspiring and uplifting our customers in every stage of their lives. Our Mission We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy. Position Overview: Selling Associate The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise. What We Offer * 40% Associate Discount * Free Mental Health (EAP) benefits for you and those who live with you * Free Product * Flexible Schedule * Competitive Pay Key Responsibilities: When assigned to the sales floor: * Drives store sales and growth by personally selling to customers * Proactively engages with customers, reads cues and responds effectively * Provides customers with the perfect bra fit by asking effective questions * Converting returns, offers and other promotions into larger sales When assigned to the cash wrap: * Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale * Reinforces customer buying decisions at checkout and encourages purchase of additional items * Recovers cash wrap selling zone and "go-backs" When assigned to processing and replenishment: * Processes merchandise to be floor ready and maintains back room and under stock to brand standards * Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase * Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process When assigned to floorset activity: * Executes floorset proficiently * Understands and adheres to brand standards * Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment All associate roles at Victoria's Secret are responsible for: * Driving top line store sales results and growing the business through action and productivity * Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture * Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures * Taking initiative to recover and replenish merchandise, so it is available to sell * Understanding and adhering to visual merchandising brand standards * Assisting in housekeeping of sales floor and communicating maintenance issues * Keeping an awareness of, and building personal capability in, loss prevention * Reinforcing store strategy to reduce shrink * Supporting all activities related to providing a safe working environment * Understanding and demonstrating Company values * Building loyalty through our Rewards Program * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks Click here for benefit details related to this position. Minimum Salary: $12.00 Maximum Salary: $14.25 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Exhibits an authentic desire to exceed the customer's expectations * Proven ability to meet or exceed goals preferred * Demonstrates a sense of urgency * Has a healthy, competitive spirit, while maintaining a team focus * Is resilient and bounces back quickly from setbacks * Pursues opportunities to take on more responsibility * Seeks out coaching from leaders and peers to improve productivity; leads own learning * Schedule flexibility that includes evenings, weekends, holidays, and non-business hours We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations. Role Responsibilities Customer Experience Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele Teamwork + Mentorship Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer Visual + Business Operations Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage Communication + Relationships Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement Role Qualifications Anthro brand fan 2+ years of experience building customer relationships or clienteling Passion for apparel styling Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit **************************************** Pay Range Starting from USD $18.00/Hr.

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $23.00 Maximum Salary: $31.40 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. The Alterations Manager assists the Store Manager in recruiting and interviewing Alterations Specialists, all levels and Alterations CSRs. S/he trains, coaches and motivates Alterations associates to provide superior customer service, make sales plan and achieve Hall of Fame status. S/he is a key holder and may periodically be responsible for opening the store and performing related responsibilities. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David's Bridal brand. Essential Job Functions: Leads and models a customer first culture across all roles. Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback to maintain a five-star customer experience. Monitors individual team members performance and develops action plans for improvement through weekly performance discussions using, observations, customer review, mystery shops through coaching and development. Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes. Coaches the team on how to achieve all set goals Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed. Responds promptly to all customer questions providing product and service information. Builds relationships to meet or exceed customer satisfaction and loyalty. Speakstoeverycustomerbeforetheyleavetovalidate theirexperience,resolving anyissues. Creates a climate in which team members want to do their best. Is dedicated to meeting the expectations and requirements of internal and external customers. Maintainsstore-standardstosupportaflawlessshopping experience. Maintainsa highlevel for the dress codestandards. Executes sales plans consistently in partnership with the Store Manager through key metrics. Floor Manager during peak sales times to offer fit and alterations consultations. Communicating daily sales goals to all Alterations team members Assists Store Manager in recruiting, interviewing and hiring Alterations associates. Trains Alterations Specialists in fitting and sewing techniques, building talent internally. Ensures ongoing product education for all Alterations team members. Supports an environment focused on training, retention, reward and recognition. Assists the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing and spot cleaning. Monitorsinventory management, special orders,mark outof stock,repairs,andensuring firstqualitystandardsforallmerchandise. Executes, monitors and assesses the five stages of training for all team members to ensure each team member has competed role specific training they need to be successful Ensures performance management strategy is implemented and consistent at all levels Handles all employee relations issues and partners with Store Manager, as necessary, to determine action plans and performance management strategy to improve individual performance and the team as a whole. Deals with performance issues directly and timely. Steps up to conflicts, seeing them as opportunities. Is a focused listener who finds common ground. Performs special projects and other duties as assigned. Physical Demands: While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist, stand and move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, accessing computers and initiating and receiving telephone calls. Manual dexterity to sew and perform fittings to David's Bridal standards, as needed. Ability to lift and/or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time. Education & Credentials: One-year prior management experience. Prior sewing experience required, preferably in a bridal and/or special occasion production environment. Prior experience with computerized POS system and ability to use one.

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David's Bridal brand. Essential Job Functions: Customer Focus Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers. Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer. Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room. Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical). Strive to identify the perfect gown/dress in the customer's first three try-ons. Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales. Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges. Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management. Maintains high dress code standards for her/himself per the Dress Code. Offer David's Bridal loyalty & partners program to support and promote one stop for all life events. Analyzing & Decision Making Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty. Managing Performance Maintain David's Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses. Consistently achieve a 65% or greater platform conversion. Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%. Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl. Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise. Strive to become a Circle of Excellence member by exceeding sales targets. Managing Change Execute new processes, behaviors, contests and programs as assigned. Perform duties and tasks as assigned by store management including: Promotion and sign set up Merchandising and visual changes Markdowns and inventory counts Gaining Commitment Actively support the store team to achieve sales, service and operational goals. Accurately clock in and out for all scheduled shifts, breaks and meals. Follow all loss prevention, security processes and policies. Developing Self & Others Focus on own development and learning, complete all training as assigned for on-going development. Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists. Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers. Complete all required my Learning courses within the first 90 days and remain current with my Learning Curriculum Competencies: Personal integrity Match words with actions to build trust and respect. Drive Strive to achieve results through determination and commitment. Keep going during difficult or challenging times/situations. Teamwork Build and maintain positive relationships within and across teams. Physical Demands: While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time. Education & Credentials: High school diploma or an equivalent degree. Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David's Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David's Bridal brand. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Assists stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Responds promptly to all customer questions by providing product and service information. Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Performs duties and tasks as assigned by store management. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials: High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus.

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role A Loss Prevention Associate is responsible for proactive prevention of shortages caused by internal theft, external theft, fraud, and paperwork errors. As a Loss Prevention Associate you will report into the Assistant Store Manager, Operations. What You'll Do * Conduct Associate Education and Awareness meetings * Detection and apprehension of shoplifters. Initiate and support employee investigations. * Identify and report deficiencies in Merchandise Protection Standards through the Loss Prevention Audit Program. * Participate in team Loss Prevention programs to reduce inventory shortage and profit loss. * Identify and report violations of company policies to LP Leadership * Open/Close building and arm/disarm alarm system. * Prepare reports, secure evidence, and document all Loss Prevention incidents. Appear as witness in legal proceedings. * Monitor CCTV system to detect incidents of dishonesty and violations of store policy. * Conduct Worker's Compensation and Public Liability accident investigations * Initiate investigations into loss prevention activities, internal, external, and fraud related. What You Bring * 1+ years in loss prevention, security, or a related field, with a understanding of investigative techniques and procedures. * Gather complex data and evaluate to interpret patterns and potential issues. * Communicate and work with team members and other departments to document investigations verbally and written. * Knowledge of legal and regulatory requirements related to loss prevention and asset protection. * Independently manage multiple investigations simultaneously and prioritize each task. * Proficiency in using loss prevention technologies and software, such as CCTV systems and incident management tools. Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including: * Medical, Dental, Vision Benefits * Disability Benefits * Paid Parental Leave, Paid Family Leave, and Adoption Support * Paid Time Off * Retirement Savings Plan (401K) and Life Insurance * Financial Solutions * NMG Associates Core Discount of 30% * Personal and Professional Development Opportunities For more information, please click "Our Benefits" section on our career site or reference the link here: ****************************************** About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at *********************************. Additional Information * Overtime Status: Non-exempt * Posting Date: Nov 4, 2025 * Application Deadline: Applications are accepted on an ongoing basis * Announcement: Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.00 Maximum Salary: $19.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Who are we? Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands - Victoria's Secret and PINK - that share a common purpose of inspiring and uplifting our customers in every stage of their lives. Our Mission We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy. Position Overview: Selling Associate The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise. What We Offer * 40% Associate Discount * Free Mental Health (EAP) benefits for you and those who live with you * Free Product * Flexible Schedule * Competitive Pay Key Responsibilities: When assigned to the sales floor: * Drives store sales and growth by personally selling to customers * Proactively engages with customers, reads cues and responds effectively * Provides customers with the perfect bra fit by asking effective questions * Converting returns, offers and other promotions into larger sales When assigned to the cash wrap: * Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale * Reinforces customer buying decisions at checkout and encourages purchase of additional items * Recovers cash wrap selling zone and "go-backs" When assigned to processing and replenishment: * Processes merchandise to be floor ready and maintains back room and under stock to brand standards * Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase * Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process When assigned to floorset activity: * Executes floorset proficiently * Understands and adheres to brand standards * Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment All associate roles at Victoria's Secret are responsible for: * Driving top line store sales results and growing the business through action and productivity * Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture * Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures * Taking initiative to recover and replenish merchandise, so it is available to sell * Understanding and adhering to visual merchandising brand standards * Assisting in housekeeping of sales floor and communicating maintenance issues * Keeping an awareness of, and building personal capability in, loss prevention * Reinforcing store strategy to reduce shrink * Supporting all activities related to providing a safe working environment * Understanding and demonstrating Company values * Building loyalty through our Rewards Program * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks Click here for benefit details related to this position. Minimum Salary: $13.00 Maximum Salary: $16.25 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Exhibits an authentic desire to exceed the customer's expectations * Proven ability to meet or exceed goals preferred * Demonstrates a sense of urgency * Has a healthy, competitive spirit, while maintaining a team focus * Is resilient and bounces back quickly from setbacks * Pursues opportunities to take on more responsibility * Seeks out coaching from leaders and peers to improve productivity leads own learning * Schedule flexibility that includes evenings, weekends, holidays, and non-business hours We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. For this position, we accept applications on an ongoing basis.

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David's Bridal brand. Essential Job Functions: Customer Focus Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers. Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer. Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room. Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical). Strive to identify the perfect gown/dress in the customer's first three try-ons. Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales. Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges. Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management. Maintains high dress code standards for her/himself per the Dress Code. Offer David's Bridal loyalty & partners program to support and promote one stop for all life events. Analyzing & Decision Making Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty. Managing Performance Maintain David's Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses. Consistently achieve a 65% or greater platform conversion. Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%. Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl. Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise. Strive to become a Circle of Excellence member by exceeding sales targets. Managing Change Execute new processes, behaviors, contests and programs as assigned. Perform duties and tasks as assigned by store management including: Promotion and sign set up Merchandising and visual changes Markdowns and inventory counts Gaining Commitment Actively support the store team to achieve sales, service and operational goals. Accurately clock in and out for all scheduled shifts, breaks and meals. Follow all loss prevention, security processes and policies. Developing Self & Others Focus on own development and learning, complete all training as assigned for on-going development. Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists. Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers. Complete all required my Learning courses within the first 90 days and remain current with my Learning Curriculum Competencies: Personal integrity Match words with actions to build trust and respect. Drive Strive to achieve results through determination and commitment. Keep going during difficult or challenging times/situations. Teamwork Build and maintain positive relationships within and across teams. Physical Demands: While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time. Education & Credentials: High school diploma or an equivalent degree. Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David's Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David's Bridal brand. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Assists stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Responds promptly to all customer questions by providing product and service information. Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Performs duties and tasks as assigned by store management. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials: High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus.

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Who are we? Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands - Victoria's Secret and PINK - that share a common purpose of inspiring and uplifting our customers in every stage of their lives. Our Mission We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy. Position Overview: Selling Associate The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise. What We Offer * 40% Associate Discount * Free Mental Health (EAP) benefits for you and those who live with you * Free Product * Flexible Schedule * Competitive Pay Key Responsibilities: When assigned to the sales floor: * Drives store sales and growth by personally selling to customers * Proactively engages with customers, reads cues and responds effectively * Provides customers with the perfect bra fit by asking effective questions * Converting returns, offers and other promotions into larger sales When assigned to the cash wrap: * Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale * Reinforces customer buying decisions at checkout and encourages purchase of additional items * Recovers cash wrap selling zone and "go-backs" When assigned to processing and replenishment: * Processes merchandise to be floor ready and maintains back room and under stock to brand standards * Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase * Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process When assigned to floorset activity: * Executes floorset proficiently * Understands and adheres to brand standards * Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment All associate roles at Victoria's Secret are responsible for: * Driving top line store sales results and growing the business through action and productivity * Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture * Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures * Taking initiative to recover and replenish merchandise, so it is available to sell * Understanding and adhering to visual merchandising brand standards * Assisting in housekeeping of sales floor and communicating maintenance issues * Keeping an awareness of, and building personal capability in, loss prevention * Reinforcing store strategy to reduce shrink * Supporting all activities related to providing a safe working environment * Understanding and demonstrating Company values * Building loyalty through our Rewards Program * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks Click here for benefit details related to this position. Minimum Salary: $12.00 Maximum Salary: $14.75 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Exhibits an authentic desire to exceed the customer's expectations * Proven ability to meet or exceed goals preferred * Demonstrates a sense of urgency * Has a healthy, competitive spirit, while maintaining a team focus * Is resilient and bounces back quickly from setbacks * Pursues opportunities to take on more responsibility * Seeks out coaching from leaders and peers to improve productivity; leads own learning * Schedule flexibility that includes evenings, weekends, holidays, and non-business hours We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David's Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David's Bridal brand. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Assists stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Responds promptly to all customer questions by providing product and service information. Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Performs duties and tasks as assigned by store management. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials: High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus.