Nelnet jobs in Dover, DE - 80 jobs

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute This position leads the strategy and execution of email marketing programs, focusing on automation, CRM optimization, and customer journey design. The role ensures seamless integration of email campaigns within broader marketing initiatives to drive engagement and conversion. The ideal candidate will design, execute, and optimize our Loan Funnel Program, focusing on customer lifecycle journeys, engagement, and conversion within the financial services sector. The role requires a blend of strategic thinking, technical expertise in marketing automation platforms, and an understanding of the financial industry's unique compliance and regulatory landscape. Key Responsibilities * Email Automation & Journey Building: Design and implement automated workflows that deliver personalized experiences across the customer lifecycle. * CRM Program Optimization: Manage and enhance CRM systems to improve segmentation, targeting, and campaign performance. * Program Management: Oversee planning, execution, and reporting for email marketing initiatives, ensuring alignment with overall marketing goals. * Performance Analysis: Monitor KPIs, analyze results, and optimize campaigns for continuous improvement. What You'll Do * Strategy and Planning * Develop and implement marketing automation strategies that align with business objectives for our Loan Funnel Program and other high-value automated programs. * Design multi-channel customer lifecycle journeys across email, SMS, push notifications, and in-app messaging to deliver high-impact marketing initiatives. * Partner with cross-functional teams, including sales, data analytics, product, and content, to define campaign architecture and optimize strategies. * Develop and manage lead scoring practices to identify and prioritize marketing-qualified leads. * Execution and Implementation * Build and execute automated marketing campaigns and workflows using a marketing automation platform (e.g., Zeta Marketing Platform, Salesforce Marketing Cloud, HubSpot). * Create and manage audience segmentation based on data from CRM and other integrated technologies to maximize relevance and engagement. * Maintain integrations between the marketing automation platform and other systems (e.g., CRM) to ensure a seamless flow of data. * Ensure all marketing communications adhere to financial regulations and data privacy laws (e.g., CAN-SPAM, GDPR). * Analysis and Optimization * Conduct A/B testing on marketing automation workflows and digital assets to improve engagement and conversion rates. * Analyze campaign performance, customer behavior, and engagement metrics to identify actionable insights for continuous improvement. * Create and share reports and dashboards to provide key stakeholders with performance summaries and measure success against KPIs. * Technical and Operational * Serve as the in-house subject matter expert for marketing automation, providing guidance and support to internal users. * Perform quality assurance (QA) on automated programs and digital assets to ensure accurate implementation. * Maintain data quality and hygiene within the marketing automation platform. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have Minimum education, skills and experience required. * Proven track record of developing and implementing successful digital marketing strategies that have driven business growth. * Strong knowledge of digital marketing channels, platforms, and best practices, including SEO, SEM, social media advertising, email marketing, content marketing, and analytics tools. * Experience with marketing automation platforms, CRM systems, and web analytics tools. * Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions. * Strong leadership and team management skills, with the ability to motivate and inspire a team of digital marketing professionals. * Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. Preferred education, skills and experience required. * Bachelor's degree in Marketing, Business, or a related field. * 5+ years of experience in marketing automation and digital marketing, with experience preferably in financial services. * Hands-on experience with a major marketing automation platform, such as Zeta Marketing Platform, Salesforce Marketing Cloud, or HubSpot - Zeta strongly preferred. * Strong analytical skills with the ability to interpret data and make data-driven decisions and recommendations. * Familiarity with CRM systems, specifically their integration with marketing automation. * Excellent communication, organizational, and project management skills. * A strong understanding of compliance and regulations relevant to the financial services industry. * A strategic mindset with a focus on problem-solving and process optimization. * Working knowledge of HTML is a plus. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Associate, Workforce Planning and Forecasting will be responsible for supporting the workforce planning and forecasting activities within our call centers. What You'll Do * Support the analysis of historical data, industry trends, and business projections to aid in labor demand forecasting and identify potential staffing gaps in our call centers. * Assist in the maintenance of workforce models, tools, and databases to evaluate workforce capacity, utilization, and productivity. * Contribute to workforce gap analysis by identifying areas of overstaffing or understaffing and providing input for appropriate corrective actions. * Assist in generating and maintaining workforce metrics, dashboards, and reports to track key performance indicators related to workforce planning and forecasting. * Support the execution of workforce planning initiatives and projects, ensuring adherence to timelines and objectives. * Coordinate with recruitment and talent acquisition teams to support alignment of hiring strategies with workforce plans and ensure timely fulfillment of staffing needs. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Strong analytical and quantitative skills, with the ability to analyze data and draw meaningful insights. * Proficiency in using spreadsheet software (e.g., Excel, Google Sheets) and data visualization tools. * Detail-oriented mindset with excellent problem-solving abilities and the ability to think critically. * Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. * Basic knowledge of labor laws, regulations, and industry trends related to workforce planning and forecasting. * Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment. * Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's degree in Business Administration, Human Resources or a related field. * 1-3 years of experience or internships in workforce planning, forecasting, data analysis, or a related role is preferred. * Previous experience with NICE software. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Specialist, Application Support Center will be responsible for facilitating the loan application process by initiating and completing student loan applications, highlighting product benefits, addressing application inquiries, and nurturing relationships with prospective and established customers through inbound phone calls. _Note: This position is focused exclusively on supporting student loan applications, not IT or technical support requests._ **What You'll Do** **Description** + Present and promote Sallie Mae's student loan products to prospective and current customers, using available resources and systems to provide accurate and timely information. + Support the student loan application experience via inbound telephone calls, including initiating and completing student loan applications by using a consultative call flow, including utilizing active listening, asking probing questions, and overcoming objections. + Ensure precise data entry into the loan origination system and maintain proper documentation, following all regulatory and company guidelines. + Deliver exceptional customer service, maintaining professional and timely communication with applicants throughout the loan process. + Listen empathetically to customer inquiries, demonstrating patience and understanding while gathering information to resolve issues. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** + Excellent verbal and written communication skills, with the ability to overcome objections and effectively transition a call into an application. + Strong customer service skills, including active listening and a professional phone presence. + Proficient in using customer relationship management (CRM) systems and contact center software. + Attention to detail and accuracy when entering application data. + High level of integrity, ethical conduct, and confidentiality in handling applicant information. + Adaptability and personal accountability for metrics and call center requirements. **Preferred: Indicate "nice to haves" regarding education, skills, and experience.** + High school diploma required. + 1+ years of experience in a customer service or contact center role, ideally with a focus on sales. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Data Management Analyst I will play an evolving role that includes data management, software development, and business analysis as part of the learning curve. This position involves ensuring data integrity, supporting technical development, and delivering actionable insights to optimize business processes. You will collaborate with cross-functional teams to design, test, and implement solutions that meet organizational goals. What You'll Do This role will allow the associate to be exposed to a full suite of development across the Enterprise Data Services delivery team inclusive of testing, development and engineering, and business analysis assignments. * Data Management & Testing * Perform data entry, validation, and maintenance to ensure accuracy and completeness. * Conduct routine data quality checks and resolve discrepancies. * Support data cleansing, transformation, and integration activities. * Execute testing and quality assurance for data processes and software deliverables. * Development & Engineering * Assist in designing, developing, and troubleshooting software solutions. * Write and maintain scripts or queries using SQL, Python, or similar languages. * Collaborate on implementing engineering best practices and technical documentation. * Support debugging and issue resolution during project execution. * Business Analysis * Gather and analyze business requirements to align technical solutions with objectives. * Interpret complex data sets, identify trends, and provide actionable insights. * Prepare reports, dashboards, and presentations for stakeholders. * Contribute to process optimization and continuous improvement initiatives. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum Requirements * Basic understanding of: * Data management principles and best practices. * Software development methodologies and programming fundamentals. * Business analysis techniques and data visualization tools. * Proficiency in Microsoft Excel and familiarity with databases. * Ability to write basic SQL or similar queries. * Strong analytical, problem-solving, and organizational skills. * Excellent communication and interpersonal abilities. Preferred Qualifications * Bachelor's degree in Computer Science, Information Systems, Business, or related field. * 1-2 years of experience in data management, software development, or business analysis. * Familiarity with statistical analysis tools and visualization platforms. * Relevant certifications in data management, programming, or business analysis. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Loan Doc & Proc Lead Analyst, VP is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Individual must be accountable, ethical, results oriented, trustworthy and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required **Responsibilities:** + This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. + Activities will include independently processing and closing loans within a complex loan operations environment. Subject matter experts who oversee the daily performance of the loan documentation processes to satisfactory completion of the daily operational cycle + Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities. + Stays abreast of developments within the loan documentation/processing function and considers the impact to the business. + Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes + Accountable for integrity of process, operations and associated results + Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/ taken + Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients + This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements + Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions + Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group + Conducts discovery and due diligence activities with clients to meet their needs + Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, provides guidance and support to junior staff + Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary + Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions + Persuades/influences/ negotiates with others through collaborative communication skills + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency **Qualifications:** + 6-10 years of experience + Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process + Demonstrate understanding of Loan Processes, Procedures, Products and Services + General awareness of managing, preparing, and reviewing loan documentation + Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues + Awareness of risk types, policies and control measures and processes + Comply with applicable laws, rules, and regulations, and adhering to Policies **Education:** + Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Loan Documentation and Processing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New Castle Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $103,200.00 - $154,800.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 29, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As the Associate, Data Analytics you will support our analytics initiatives, working closely with the analytics team to gather and analyze data, generate insights, and contribute to data-driven decision-making. What You'll Do * Support the analytics team in conducting data analysis, modeling, and reporting to deliver insights and recommendations. * Assist in gathering, cleaning, and preparing data for analysis, ensuring accuracy and consistency. * Develop models and forecasts to support business planning and decision-making. * Assist in presenting findings and recommendations to senior leadership to influence strategic decision-making. * Assist in developing and maintaining data documentation, data dictionaries, and standard operating procedures. * Contribute to the continuous improvement of data quality and data management processes. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. * Experience with SQL, Python, R, or other programming languages commonly used in analytics. * Strong attention to detail and ability to deliver high-quality work. * Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. * Strong problem-solving and critical thinking skills. * Demonstrated ability to work collaboratively across departments and functions. * Familiarity with data visualization tools such as Tableau, Power BI, or similar. * Experience in e-commerce or retail analytics is preferred. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * Bachelor's degree in mathematics, statistics, economics, computer science, or related field. * 1+ years of experience in analytics or related field. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** We are seeking an experienced, business-savvy transactional attorney to join our legal team. The ideal candidate will have a background in transactions and commercial law, and will be a subject matter expert in business transactions, commercial contracts, contract negotiations, and incident response. They will play a key role in supporting the day-to-day operations of our procurement and business continuity functions, and will be located at either Sallie Mae's Newark, Delaware headquarters office or its Sterling, Virginia office. **What You'll Do** + Procurement and Vendor Management + Provide legal advice and strategic advisory support for the day-to-day operations of Sallie Mae's Procurement, Vendor Management Office ("VMO"), and related functions. + Ensure the timely and accurate review of contracts and transactional items. + Support the legal aspects of business and financial transactions, to accelerate business objectives while ensuring compliance with regulations and mitigating future litigation risk. + Draft, review and negotiate complex commercial agreements, including sales agreements, master service agreements, vendor agreements, participation agreements, joint marketing agreements, IT agreements, nondisclosure agreements, and license agreements. + Analyze and identify relevant contract terms and conditions, and perform risk assessment at appropriate levels for contract scope. + Develop and implement training and education programs, policies and procedures related to commercial transactions, and contracting processes. + Identify process enhancements and create templates and playbooks where appropriate. + Incident Response and Cybersecurity + Provide legal advice and support to Information Security, Risk Management, and others relating to cybersecurity, incident response, and business continuity. + Provide advice to internal clients and stakeholders regarding cybersecurity laws and other business continuity areas in connection with Sallie Mae's business and compliance requirements. + Support periodic cybersecurity/business continuity tabletop exercises for various audiences within the company. + Participate in the annual review of cyber liability insurance for the enterprise and support the insurance application and renewal process. + Develop Staff and Serve as a Leader + Take direct responsibility for the growth and development of the team's non-lawyer paraprofessionals. + Contribute to department and company programs and projects as requested. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Juris Doctor (J.D.) degree from an accredited institution and an active license to practice law in a U.S. jurisdiction. Candidate must be eligible to obtain the necessary certification(s) to practice law as in-house counsel. + 5+ Years of experience in private practice and/or as in-house corporate legal counsel, advising and providing legal support to Procurement and Vendor Management functions, including negotiating contracts and providing legal analysis and risk assessment. + Demonstrated business acumen and strong understanding of business strategy and the ability to provide commercially pragmatic advice and counsel. + Extensive knowledge and experience in commercial/business law, contract negotiation, risk management, and compliance. + Excellent drafting skills, strong project management skills, and meticulous attention to detail. Experience drafting and revising policies, standards, and procedures. + Proficiency in Adobe, Microsoft Office, and legal software products, including legal research tools, as well as experience using data analytics in the legal setting. + Excellent oral and written communication and presentation skills. + Strong ability to resolve issues independently while building key relationships and working in team settings across disciplines. + In addition to following our current hybrid work policy, flexibility to be present at other Sallie Mae locations based on team or business needs. Some business travel required. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Experience in the banking, consumer finance, or other highly regulated industry is strongly preferred, including familiarity with bank regulatory frameworks relevant to contracting principles. + Experience advising on intellectual property and technology transactions, as part of an IP transactional or technology transactions practice at a law firm or in a sophisticated in-house environment. + Experience in various forms of corporate transactions, including but not limited to mergers & acquisitions, real estate, and intercompany transactions. + Experience counseling on project management in transactional workstreams, including but not limited to AI usage and adoption in procurement, vendor management, or contract review workflows. + Basic familiarity with contract management tools and systems, including but not limited to Workday Strategic Sourcing and Workday Contract Lifecycle Management. + Knowledge and experience with federal and state laws governing cybersecurity and incident response. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** As a Director, Loan Program Management at Sallie Mae, you will apply your strategic and analytical skills to major company challenges. You'll work with top team members to develop and test strategies that impact every area of the business. And you will do it all in a collaborative environment that values your insight, encourages you to dig in, and rewards innovative thinking. In this role, you will work within the Credit team at Sallie Mae and have a first look into how we make decisions for our customers. You will have a chance to bring your core competencies of Integrated Thinking, Analytical Problem Skills and Communication skills to real business problems every day. Responsibilities: + Oversee monitoring and compliance processes for loans serviced and managed, ensuring strict adherence to credit-related terms and conditions. + Coordinate the development and implementation of credit procedures to maintain alignment with regulatory and contractual requirements. + Support the creation and maintenance of analytical dashboards that track credit performance and portfolio risk metrics. + Facilitate forecasting of credit portfolio performance, leveraging historical credit data and professional judgment to anticipate trends and outcomes. + Guide scenario analysis to assess potential outcomes and credit risks associated with loan portfolio management. + Support the maintenance of credit algorithms and models for identifying loans with differentiated performance, ensuring alignment with portfolio strategy and risk appetite. + Provide recommendations on changes to credit criteria and thresholds to senior management, grounded in portfolio analytics and market conditions. + Supervise the execution of ad-hoc credit data analyses to inform portfolio management decisions and portfolio optimization. + Ensure timely delivery of regular and ad-hoc credit reports and presentations for senior management, with a focus on portfolio performance, compliance, and risk insights. + Collaborate with cross-functional teams on related initiatives + Perform other responsibilities as assigned. Key Competencies required to deliver upon this role: **Strategic leadership** : Drive analytical and data-based approach to develop business strategies that will drive growth, inform core decisions, and drive success for Sallie Mae **Teamwork** : Can lead and mentor team of analysts to help solve business problems. **Execution** : Ensure delivery of business intent, build and evaluate business requirements to drive flawless execution of credit and product strategy. Ability to successfully drive multiple projects and programs concurrently **Partnership** : Collaborate effectively with colleagues across Sallie Mae to drive improvement in quality, volume, and service **Analytical Problem Solving** : A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. Successfully organize and drive structured thinking for white space business problems **Strong business judgment, leadership and integrity** : He/she should be a tenacious decisionmaker, able to bring a healthy, aggressive, yet responsible approach to business **Strong communication skills** : Impeccable written and oral communications, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Ability to take analysis and integrate into a clear and concise story **Basic Qualifications:** Bachelor's Degree in quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering **Preferred Qualifications:** Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 8+ years of experience in analysis 4+ years of experience in financial services 2+ year of experience in consulting 3+ years of experience in people management **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** As the Senior Associate, Data Analytics, you will support our analytics initiatives, working closely with the analytics team to gather and analyze data, generate insights, and contribute to data-driven decision-making. **What You'll Do** + Support the analytics team in conducting data analysis, modeling, and reporting to deliver insights and recommendations. + Gathering, clean, and prepare data for analysis, ensuring accuracy and consistency. + Develop models and forecasts to support business planning and decision-making. + Create presentations on findings and provide sound recommendations to leadership to influence strategic decision-making. + Create and maintain data documentation, data dictionaries, and standard operating procedures as needed. + Contribute to the continuous improvement of data quality and data management processes. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Experience with SQL, Python, R, or other programming languages commonly used in analytics. + Strong attention to detail and ability to deliver high-quality work. + Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. + Strong problem-solving and critical thinking skills. + Demonstrated ability to work collaboratively across departments and functions. + Familiarity with data visualization tools such as Tableau, Power BI, or similar. + Experience in e-commerce or retail analytics is preferred. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in mathematics, statistics, economics, computer science, or related field. + 3 years of experience in analytics or related field. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

The Loan Doc & Proc Intmd Assoc Ayst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Responsibilities:** + This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process + Activities will include independently processing and closing loans within a complex loan operations environment. + Integrates a solid understanding of industry and business standards and practices of loan documentation processes + Deals with most loan-related problems independently and has some latitude to resolve complex issues, where expertise is required to interpret against policies, guidelines, or processes + Applies judgment when interpreting data, preparing reports, and presents findings to management + Make resolution recommendations based on identified trends and facts + Designs and analyzes complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities + Participates in and supports the implementation of projects and process improvement initiatives + Interprets data and makes recommendations for the launch of new products/services and upgraded platforms that loan documentation/processing functions + Demonstrates a understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes. + Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, to adhere to audit and control policies. Serves as a checker for systematic transactions as a last line of defense. + Timely escalation and resolution of all inquiries and issues related to loan documentation. + Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit + Provides informal guidance and/or on-the-job-training to new team members + Works closely with own team and internal stakeholders in order to meet client needs + Has direct interaction with external customers to disseminate or explain information + Individuals who are emerging as an expert in a specific skill set, business area or product, but who remain focused primarily on daily execution + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct business practices, escalating, managing and reporting control issues with transparency. **Qualifications:** + 2 - 5 years relevant experience + Basic knowledge of Business Processes, Systems and Tools used in the Loan Process + Demonstrate understanding of Loan Processes, Procedures, Products and Services + General awareness of managing, preparing, and reviewing loan documentation + Able to identify, mitigate, manage, resolve, and escalate risks and issues + Reasonable awareness of risk types, policies and control measures and processes + Comply with applicable laws, rules, and regulations, and adhering to Policies **Education:** + Bachelor's/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Loan Documentation and Processing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New Castle Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $61,870.00 - $86,330.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Jan 15, 2026 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Senior Manager of Business Controls will be responsible for developing and implementing internal controls across all departments and functions, managing a team of control professionals, and collaborating with other senior executives to drive process improvements and operational efficiencies. **What You'll Do** + Develop and implement a comprehensive internal controls program that addresses risks and ensures compliance with company policies and regulatory requirements. + Manage a team of control professionals, providing guidance, support, and coaching to ensure high-quality control assessments and documentation. + Collaborate with other senior executives to identify and implement process improvements and operational efficiencies. + Ensure that all control deficiencies are identified, documented, and remediated in a timely manner. + Review and update control policies and procedures to ensure they are current, effective, and aligned with industry best practices. + Coordinate with external auditors to ensure timely and accurate completion of audits and assessments. + Prepare reports on the status of the internal controls program and provide regular updates to senior executives. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Understanding of internal control frameworks and regulations, including COSO, SOX, and other relevant standards. + Ability to lead and manage a team of control professionals. + Excellent communication skills, both written and verbal, with the ability to effectively communicate with senior executives and the board of directors. + Strong analytical and problem-solving skills, with the ability to identify and resolve complex control issues. + Ability to collaborate and build relationships with key stakeholders across the organization. + Experience working in a fast-paced, dynamic environment with multiple priorities and competing demands. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in accounting, finance, or a related field; a Master's degree is preferred. + Minimum of 5 years of experience in internal controls, audit, or related field, with at least 2 years in a leadership role. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Senior Manager, Corporate Development will support in identifying and evaluating potential business opportunities, developing strategic partnerships, and driving initiatives that contribute to the organization's long-term success. **What You'll Do** + Contribute to the development and execution of the corporate development strategy in alignment with the organization's goals and objectives. + Identify and assess potential merger, acquisition, partnership, and investment opportunities to support business growth and expansion. + Conduct comprehensive due diligence on potential opportunities, including financial analysis, market research, and risk assessment. + Prepare business cases, financial models, and presentations to support decision-making and communicate recommendations to senior leadership. + Collaborate with cross-functional teams to evaluate strategic priorities, synergies, and integration plans for potential acquisitions or partnerships. + Assist in negotiating and structuring deals, including drafting agreements and coordinating with legal and financial advisors. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + Strong financial analysis and modeling skills, with a deep understanding of valuation methods, financial statements, and due diligence processes. + Excellent business acumen and strategic thinking, with the ability to identify growth opportunities aligned with organizational objectives. + Strong negotiation and deal structuring skills, with the ability to navigate complex transactions and achieve favorable outcomes. + Solid understanding of market trends, competitive landscapes, and industry dynamics. + Excellent analytical and problem-solving abilities, with a keen attention to detail. + Exceptional communication and presentation skills, with the ability to effectively communicate complex concepts to diverse audiences. + Strong project management and organizational skills, with the ability to prioritize tasks and meet deadlines. + High level of professionalism, integrity, and confidentiality in dealing with sensitive information and business matters. Preferred education, skills, and experience. + Bachelor's degree in Finance, or a related field. MBA or advanced degree is preferred. + 6+ years of experience in corporate development, mergers and acquisitions, or related roles, with a focus on deal execution. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Associate, Business Operations (Dialer Analyst) will collaborate with the Business Operations Team and various cross-functional teams to ensure smooth operations and contribute to process improvements through the analyzation and presentation of data. **What You'll Do** + Execute daily and scheduled dialer campaigns, ensuring accuracy and compliance with operational guidelines. + Monitor campaign performance, analyzing KPIs and identifying opportunities to improve contact rates and efficiency. + Provide detailed performance reports and recommendations to the Dialer Team Manager and leadership team. + Partner with cross-functional teams to adjust campaigns in real time based on business needs. + Assist in implementing new dialer initiatives, contributing to testing, documentation, and post launch review. + Maintain accurate campaign documentation, including setup configurations and procedural updates. + Identify potential operational risks or bottlenecks and promptly escalate to management. + Support continuous improvement by suggesting enhancements to workflows, reporting, and automation opportunities. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Minimum education, skills and experience required. + 3 + years of experience working with the execution and monitoring of dialer campaigns. + Proven ability to analyze campaign performance data and provide actionable insights. + Strong problem-solving skills, with the ability to identify and troubleshoot operational issues. + Excellent written and verbal communication skills for working with peers and cross-functional teams. + Highly detail-oriented, with a strong focus on accuracy and quality in all work. + Proficient in business software and tools, such as Microsoft Office Suite, data reporting tools, and productivity platforms. + Working knowledge of industry-specific regulations and compliance requirements. Preferred: "Nice to haves" regarding education, skills, and experience. + Bachelor's degree in business administration, Data Analytics, Operations Management, or a related field. + Experience supporting dialer conversions or system migrations. + Background in business operations, process improvement, or similar roles. **Core Competencies** + Analytical Mindset - Comfortable interpreting data, identifying trends, and translating numbers into actionable recommendations. + Conscientious Execution - Takes ownership of work, double-checks for accuracy, and consistently meets deadlines. + Process Discipline - Follows established procedures while also seeking opportunities for improvement. + Adaptability - Responds quickly to changing priorities and business needs without sacrificing quality. + Collaboration - Works effectively with team members, peers, and other departments to achieve shared goals. + Regulatory Awareness - Understands and adheres to applicable compliance requirements in all dialer operations. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Manager, Chat for Collections (Operations with Technical Capability) Operations Leader with Strong Technical Expertise in Digital Collections **Position Overview** We are seeking an experienced Operations Manager to oversee our Chat for Collections team, with a unique blend of operational leadership and technical proficiency. This role is primarily focused on managing day-to-day collections operations through chat-based platforms, while also ensuring the effective use and optimization of digital tools. The ideal candidate will bring proven operational management experience, complemented by a solid understanding of technical systems and automation within the collections environment. **Key Responsibilities** + Lead, train, and develop a team of chat agents managing collections via live chat and automated chat platforms. + Drive operational excellence by implementing best practices for chat-based collections, ensuring both efficiency and high-quality customer service. + Leverage technical capabilities to configure, monitor, and optimize chat workflows, scripts, and platform integrations. + Utilize analytics tools to evaluate agent productivity, chatbot effectiveness, and overall collections performance. + Collaborate with technical teams and vendors to maintain system reliability, troubleshoot issues, and support new technology rollouts. + Ensure compliance with data privacy laws and collections regulations by integrating technical safeguards and monitoring digital communications. + Prepare operational reports detailing team performance, system metrics, and collection outcomes for senior leadership. + Handle escalated interactions, using technical tools to support efficient resolution and documentation. + Stay informed about advancements in chat technologies, automation, and digital engagement to continuously improve operations. **Qualifications** + Bachelor's degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience). + 3+ years of experience in collections operations, call center management, or customer service, with demonstrated technical aptitude. + Hands-on experience with chat platforms, chatbot management, and CRM/collections management software. + Proven ability to lead teams in a technology-driven environment and implement new digital tools. + Strong analytical and problem-solving skills, with proficiency in using data and technical systems to drive operational results. + Working knowledge of compliance and data privacy standards relevant to digital collections. **Preferred Skills** + Experience supporting or implementing chatbots, automation tools, or API integrations in an operational setting. + Familiarity with cloud-based communication platforms and cybersecurity best practices. + Project management experience, especially related to technology adoption or process improvements. **Why Join Us?** As Manager, Chat for Collections, you will play a critical operational leadership role while advancing our digital strategy. Use your technical expertise to empower your team, streamline collections processes, and deliver outstanding results in a fast-paced environment. **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Associate, Workforce Planning and Forecasting will be responsible for supporting the workforce planning and forecasting activities within our call centers. **What You'll Do** + Support the analysis of historical data, industry trends, and business projections to aid in labor demand forecasting and identify potential staffing gaps in our call centers. + Assist in the maintenance of workforce models, tools, and databases to evaluate workforce capacity, utilization, and productivity. + Contribute to workforce gap analysis by identifying areas of overstaffing or understaffing and providing input for appropriate corrective actions. + Assist in generating and maintaining workforce metrics, dashboards, and reports to track key performance indicators related to workforce planning and forecasting. + Support the execution of workforce planning initiatives and projects, ensuring adherence to timelines and objectives. + Coordinate with recruitment and talent acquisition teams to support alignment of hiring strategies with workforce plans and ensure timely fulfillment of staffing needs. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Strong analytical and quantitative skills, with the ability to analyze data and draw meaningful insights. + Proficiency in using spreadsheet software (e.g., Excel, Google Sheets) and data visualization tools. + Detail-oriented mindset with excellent problem-solving abilities and the ability to think critically. + Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. + Basic knowledge of labor laws, regulations, and industry trends related to workforce planning and forecasting. + Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment. + Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + Bachelor's degree in Business Administration, Human Resources or a related field. + 1-3 years of experience or internships in workforce planning, forecasting, data analysis, or a related role is preferred. + Previous experience with NICE software. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Specialist, Application Support Center will be responsible for facilitating the loan application process by initiating and completing student loan applications, highlighting product benefits, addressing application inquiries, and nurturing relationships with prospective and established customers through inbound phone calls. Note: This position is focused exclusively on supporting student loan applications, not IT or technical support requests. What You'll Do Description * Present and promote Sallie Mae's student loan products to prospective and current customers, using available resources and systems to provide accurate and timely information. * Support the student loan application experience via inbound telephone calls, including initiating and completing student loan applications by using a consultative call flow, including utilizing active listening, asking probing questions, and overcoming objections. * Ensure precise data entry into the loan origination system and maintain proper documentation, following all regulatory and company guidelines. * Deliver exceptional customer service, maintaining professional and timely communication with applicants throughout the loan process. * Listen empathetically to customer inquiries, demonstrating patience and understanding while gathering information to resolve issues. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have * Excellent verbal and written communication skills, with the ability to overcome objections and effectively transition a call into an application. * Strong customer service skills, including active listening and a professional phone presence. * Proficient in using customer relationship management (CRM) systems and contact center software. * Attention to detail and accuracy when entering application data. * High level of integrity, ethical conduct, and confidentiality in handling applicant information. * Adaptability and personal accountability for metrics and call center requirements. Preferred: Indicate "nice to haves" regarding education, skills, and experience. * High school diploma required. * 1+ years of experience in a customer service or contact center role, ideally with a focus on sales. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). * Competitive base salaries * Bonus incentives * Generous PTO, Floating Holidays and 12 Federal Holidays observed * Support for financial-well-being and retirement 401k with employer match * Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more * Employer paid short-term/long-term disability and basic life insurance * Flexible hybrid working arrangements. * Paid parental leave and adoption reimbursement programs * Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) * Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives * Tuition Reimbursement and Family Scholarship Programs * Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Manager, Strategic Finance Project Management will be responsible for overseeing the planning, execution, and successful completion of projects within the Finance organization. You will work closely with cross-functional teams, manage project resources, and ensure projects are delivered on time, within budget, and meet quality standards. **What You'll Do** + Coordinate and manage project activities, ensuring tasks are completed on time and within budget, and that project milestones are met. + Provide clear direction and guidance to project team members, fostering a collaborative and high-performing project team culture. + Communicate effectively with internal and external stakeholders, ensuring project objectives, requirements, and expectations are understood and met. + Identify and allocate project resources, including personnel, budget, and equipment, to ensure efficient and effective project execution. + Identify project risks and develop mitigation strategies to minimize potential issues and ensure project success. + Implement quality control measures to ensure project deliverables meet established standards and client requirements. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What You Have** Minimum education, skills and experience required. + Strong knowledge and understanding of project management principles, methodologies, and best practices. + Proven ability to lead and motivate project teams, fostering collaboration and achieving project goals. + Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders at various levels of the organization. + Strong analytical and problem-solving abilities, with the capacity to identify issues and implement effective solutions. + Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. + Comfortable working in a fast-paced environment with changing priorities and able to quickly adapt to new situations. + Proficient in project management software tools and applications. Preferred education, skills, and experience. + Bachelor's degree in business administration, project management, or a related field. A Master's degree is a plus. + 5+ years of experience in project management, with demonstrated experience in leading and delivering projects successfully. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. This position will provide support to Public Sector leadership and act as a primary point of contact in executing tasks in a number of critical areas supporting all Public Sector Lockbox sites. The position manages responses to requests and deliverables with internal and external clients and vendors. Leads ad hoc projects as defined by the business or clients. Applies in-depth understanding of how Cash & Trade Operational areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the overall business. Applies in-depth knowledge and contributes to the development of new technologies, techniques, and processes. Influences decisions through advice, counsel and/or facilitation. Evaluates complex and variable issues with substantial potential impact, and uses strong communication and diplomacy skills. **Responsibilities:** + Create project justification, business case, scope, FTE and financial requirements + Develop and managing project plans pre/during/post + Draft and/or review business requirements/SOW with internal and external stakeholders + Create KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issues + Lead meetings and leading groups to resolution on identified issues/concerns + Coordinate project meetings with clients, operational and technical areas, internal business partners and vendors + Data collection, time and motion studies, impact analysis + Work with our Product partners on process changes impacting staffing and/or overall expense of our business + Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance and client impact + Identify and manage risk, minimizing the outcome and escalating where appropriate + Manage interdependencies to ensure success of the project + Participate in the successful roll-out of processes from testing to production + Develop and coordinate operational readiness plans, including training and procedural updates based on process changes + Face off with key internal and client stakeholders serving as the project engagement lead + Run steering committee meetings; drafting agenda, status update deck and providing key milestone updates + Develop and maintain governance over specific ongoing custodial processes, as deemed appropriate, once project is BAU + Participate in strategy, planning and Senior Management meetings + Capacity Plan development and deployment + Metrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details. + Big Data usage to provide insight into process efficiencies, automation, and KPI tracking. + Develop and maintain strong working relationships with peer-level stakeholders across the business, both on-site and cross-site, so all contribute to the effective operation of the business unit + Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity + Participate in Audit preparation and review processes + Ensure adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment + Collaborate across sites and businesses through leadership and active participation in site-wide and cross-site Task Forces, councils and projects + Lead and actively participate in People Strategy efforts across shifts and sites + Serve as backup for VP Operations Manager's as needed + Serve as deputy for the Transaction Services Group Manager as needed **Qualifications:** + Flexibility to support 24X7 operation; primarily working 1st shift hours + Extended hours and off-shift hours may be required to complete job requirements + A demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment + Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment + Must have strong attention to detail and solid time management and organizational skills + Critical thinking ability at both the strategic and tactical level + Ability to quickly grasp operational processes and understand training requirements + Strong "influence management" skills + Practices "Emotional Intelligence", or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of others + Excellent written and verbal communication skills, across diverse audiences and management levels + Change Agent; can manage change with proactive communication and positive intent. + Process improvement experience; Lean/Six Sigma experience preferred + Ability to provide leadership in a fast-paced, changing environment + Highly PC literate + Advanced use of MS Office suite; Project, Access, Excel, Visio, PowerPoint and Word + Excellent organizational management skills; ability to manage deliverables on multiple projects simultaneously + US Citizenship or Permanent Residency (green card) is a prerequisite for this position + Must pass an extensive background check (renewed every 5 years) ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Newark Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $103,200.00 - $154,800.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 12, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. **What You'll Contribute** The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts. **What You'll Do** + Manage a portfolio of assigned delinquent accounts. + Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements. + Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations. + Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns. + Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach. _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._ **What you have** Minimum: Indicate minimum education, skills and experience required. + Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner. + Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors. + Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism. + Detail-oriented with excellent organizational and time management skills. + Reliable, ability to work flexible day, evenings and weekend hours as required. + Basic computing skills + Must be able to obtain required License for collecting upon placement. Preferred: Indicate "nice to haves" regarding education, skills, and experience. + High school diploma or equivalent; some college coursework in business or related fields is preferred. + 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment. + Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite. + Familiarity with debt collection laws, regulations, and compliance requirements. **The Americans with Disabilities Act** _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._ **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.