Nelnet jobs in Urban Honolulu, HI - 140750 jobs

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Manager II of the Scholarship Granting Organization (SGO) Team is responsible for overall management and performance of all NBS SGO Account Managers and Team Leads focused on FACTS Institutions. This position will actively participate as a leader contributing to the growth of Nelnet Business Services. + **JOB RESPONSIBILITIES:** + Lead, challenge, and further develop a group of talented Team Leader/team members, establishing departmental goals and individual objectives, setting, and reviewing KPIs, and providing feedback to meet requirements of business functions and processes. + Foster an innovative culture of continuous improvement with a customer focus through open communication, collaboration, and the exchange of information amongst the team and across the department, as well as with other departments. + Manage all operational functions/processes related to servicing SGO intuitions. + Contribute customer service-related insight and recommendations to strategic plans and reviews by preparing and completing action plans, developing, and implementing key performance indicators/metrics, resolving problems, identifying trends, and implementing change. + Collaborate with IT/Data Insights and AI teams to identify emerging AI technologies and industry trends, developing and executing AI utilization strategies while integrating best practices into operations to streamline processes and enhance customer interactions by personalizing customer experiences, predicting needs, and proactively addressing issues. + Oversee the development, maintenance and enhancement of policies and procedures for servicing the FACTS market, working with management inside and outside the department to increase consistency and eliminate redundancy. + Participate and lead meetings, coordinate projects, prepare reports, forecast, monitor and adjust staffing requirements, and support internal/external audits. + Assist with the FACTS SGO Department's annual operating budget and monitor expenses to operate within the budget. + Provide support and consultation during the sales process. + Assist in collecting and analyzing time spent on value added services and participate in annual pricing review. + At a high level, maintain knowledge of state legislation related to financial aid and provide support to team members. + Participate in annual retrospective with the client to gather valuable information for system or process improvement. **Pay Grade for this role is - $66,000 - $78,000k **EDUCATION:** A four-year college degree in a business-related field or equivalent experience. **EXPERIENCE:** + 3-5 years of operations management experience in a customer service environment. + Experience, with a high degree of proficiency in computer applications (primarily MS Office products such as MS Word, Excel, PowerPoint, and Outlook). + Experience in business planning and forecasting. + Financial acumen with proven proficiency, as well as cash/transaction management experience. + Experience in performance management. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** + Strong Leadership, motivational, and organizational skills. + Results driven self-starter. + Strong written and oral communication skills; ability to prioritize and manage multiple concurrent projects. + Ability to handle stressful situations and meet deadlines. + Customer service orientation with strong client/customer focus. + Strong team player with excellent team building skills. + Analytical with strong problem-solving skills. + Flexibility to adapt quickly to new situations, programs, and services with rapid time to market skills. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. 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We are seeking a Head of a LLM Application Team to lead the design and development of cutting‑edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real‑world applications and be excited to explore transformative use cases across quantitative research and trading. Responsibilities Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals. Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading. Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state‑of‑the‑art techniques to inspire transformative applications in systematic finance. Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state‑of‑the‑art techniques to enhance systematic investment strategies. Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities. Lead and build a high‑performing team of machine learning engineers and researchers, fostering innovation and excellence. Qualifications Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields. 2+ years of experience in researching and applying LLM technologies. Proven leadership experience in managing a team of quantitative members. Benefits Competitive salary plus bonus based on individual and company performance. Collaborative, casual, and friendly work environment. PPO Health, dental and vision insurance premiums fully covered for you and your dependents. Pre‑tax commuter benefits. Weekly company meals. Trexquant is an Equal Opportunity Employer #J-18808-Ljbffr

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

Career Opportunities with Oppenheimer & Co. Inc. A great place to work. Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Investment Banking Associate - Industrials (Baltimore, MD) Oppenheimer & Co. Inc. ("Oppenheimer") is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services. Our Investment Banking Team is committed to providing in-depth industry knowledge and delivering creative, market-based strategies to clients in all major industries, with a specific focus on Consumer and Retail, Energy, Financial Institutions, Healthcare, Industrial Growth and Services, Rental Services, Technology, Media and Communications as well as Transportation and Logistics. Our product groups include Equity Capital Markets, Debt Capital Markets and Restructuring and Special Situations Advisory. This combination of industry and product groups enables the firm to deliver advice, strategies and capital with a universal banking approach to our targeted client - high growth, entrepreneurial, middle market companies. Job Description Our Investment Banking department is actively looking for an Associate to join the Industrial & Rental Services Group in our Baltimore office. Associates serve as critical members of the team, working directly with both Senior and Junior Bankers of all levels on pitches and engagements. The Associate will be given significant responsibility in transaction execution. Responsibilities: Researching industry sectors Assessing comparable companies, precedent transactions and potential investors/buyers Preparing and reviewing complex financial analyses and models Crafting detailed investment memorandums, presentations and pitches Coordinating group efforts for pitch and transaction related activity Presenting materials internally to senior bankers and externally to clients of the firm Training and mentoring Analysts within the team Qualifications: 2-4 years' experience in investment banking, industrial and/or rental services experience a plus Successful candidates must have particularly strong quantitative, writing and interpersonal skills Elevated attention to detail and consistency in work product Strong work ethic and team player Organized and proactive Dealogic, CapIQ, Bloomberg and MS Office suite knowledge strongly preferred FINRA Registrations: Series 63, 79 licenses and Securities Industry Essentials (SIE) Exam required at time of hiring or shortly thereafter We take a very team-oriented approach to investment banking, and therefore, also focus on team chemistry in our hiring process. Compensation: This salary range is specific to the City of Baltimore and takes into account the wide range of factors that are considered in making salary decisions including but not limited to your skills, qualifications, experience, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current base salary range is $150,000.00 - $170,000.00 at the time of this posting. Also, certain positions are eligible for additional forms of compensation such as discretionary bonus. Oppenheimer & Co. Inc. offers a comprehensive benefits package for eligible employees which may include Health, Dental, Vision, Mental Health & Wellness programs, 401(K), and PTO benefits. Oppenheimer & Co. Inc. offers paid family medical leave and disability benefits to eligible employees where required by applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. #J-18808-Ljbffr

Obtain your required licenses/credentials within 150 days of hire:- FINRA Series 7- Active State Securities Agent Registration (S 63 or S 66)- Active IAR Registration (S 65 or S 66) and-State Life, Health Insurance and Variable Products lines. Attend Financial Planning, Advisor, Financial Advisor, Asset Manager, Banking, Practice

Job Information Job Identification 210562876 Job Category Client Management Business Unit Corporate & Investment Bank Posting Date 11/05/2024, 10:38 PM Job Schedule Full time Job Description We are seeking a seasoned Vice President to join our industry-leading team. As a Vice President in Investment Banking, you will demonstrate good business acumen and proven track record in developing clients and marketing total business solutions. You will be responsible for supporting an outstanding network of relationships with corporate and institutional clients that lie at the heart of our Investment Banking franchise. You'll bring to our team deep experience identifying and #J-18808-Ljbffr

A financial services firm in Stamford, Connecticut, is seeking an experienced Portfolio Risk Specialist to lead and expand its Risk Management Team. You will enhance risk management platforms, develop risk analysis metrics, and implement risk mitigation strategies for a growing portfolio of asset classes. The ideal candidate has over 5 years of experience in portfolio risk management and strong quantitative skills. A collaborative and friendly work environment awaits you, along with competitive compensation and comprehensive health benefits. #J-18808-Ljbffr

A leading global financial services firm is seeking a Commercial Banker in San Diego, CA. The ideal candidate will have over five years of experience in lending and strong client relationship management skills. The role includes championing client-centric solutions and collaborating with internal partners to grow profitable relationships. A bachelor's degree is preferred. This position offers the opportunity to directly impact market growth and innovation strategies. #J-18808-Ljbffr

Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? Are you looking for an entry-level position that promises career development? If so, we want to talk to you - we are currently looking for Customer Service Superstars to join our Team! An Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service in our branch locations. Position hours vary between: * 8:30 am - 5:30 pm Monday through Friday * 8:30 am - 2:30 pm Saturday This opportunity is ideal if you are: Excited about providing amazing service to our members and the community. Looking for a position that will establish and grow your career. Interested in learning how to open financial memberships and assist with loan requests. Passionate about financial education and finding solutions. Essential Functions and Responsibilities Personally, provides exceptional member service; uses Service Standards in every work-related interaction. Actively participates in meeting the goals of the department and the Credit Union. Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously. Service Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc. Assists with member research and problem resolution. Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines. Works within given limits and authority; proactively seeks supervisory assistance as needed. Promotes credit union products and services and actively refers members to credit union partners as appropriate. Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization. Is courageous and willing to make decisions that result in positive member outcomes. Development Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development. Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives. Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships. Suggests and participates in credit union community service opportunities and events. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility. Regular and predictable attendance and punctuality. Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union. No aggressive sales goals - our focus is serving Members. Benefits Include: (not a complete list) Wellbeing Weekly pay 401K Retirement Savings Plan with company match Paid time off accrual begins upon hire Paid sick leave Company-provided life insurance at up to twice your annual salary Financial Education Programs DoorDash DashPass Health Medical, Dental, and Vision Insurance for part-time and full-time employees Modern Health Care.com subscription Teladoc Pet Insurance Career Development * Career development opportunities * Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program. To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. The pay range for this position is listed below. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. Pay range: Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour

Job Title Fleet & Brand Owner Activation Marketing Manager (USAC) Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military environments to a 3M career. The Impact You'll Make in this Role As a Fleet & Brand Owner Activation Marketing Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Leading the development of marketing strategies and tactics aimed at generating demand for 3Ms graphics fleet solutions and brand owners. Implementing and optimizing online and offline lead generation campaigns in partnership with area and/or global channel, product and integrated marketing teams. Developing and executing a lead to revenue model in partnership with the graphics sales team. Support the development and commercialization of new fleet graphics solutions and brand owner graphics by providing insights on fleet manager and brand owner needs. Collaborate with area portfolio and marketing experience lab to lead development and implementation of USAC marketing plan. Identify, monitor, and report on key marketing KPIs to evaluate campaign performance and guide data‐driven decision‐making. Synthesize key market insights from various sources (e.g. industry KOLs, customers, sales team). Utilize this data to articulate USAC needs to various internal stakeholders. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor's degree or higher (completed and verified prior to start) Three (3) years of marketing and/or business development experience in a B2B environment in a private, public, government or military environment. Two (2) years experience working with electronic sales and data tools such as Power BI and SFDC. Additional qualifications that could help you succeed even further in this role include: Master's degree in business or marketing Strong analytics and communication skills Experience working in the graphics industry Location: Maplewood, MN or London, ON Travel: May include up to 20% domestic Relocation Assistance: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $164,612 - $201,193, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************** Good Faith Posting Date Range 01/07/2026 To 02/06/2026 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M. Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/ 3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Senior SAP Application Security Configurator (GRC / Security) Duration: 12-month contract Security Requirement: U.S. Citizen with Active Secret Clearance (mandatory) We are seeking a Senior SAP Application Security Configurator to lead and execute SAP User Management and Security activities within a highly regulated environment. This role is hands-on and strategic, responsible for SAP access design, role provisioning, Segregation of Duties (SoD) compliance, and SAP GRC security configuration across the full system lifecycle. The ideal candidate brings deep SAP Application Security and GRC expertise, is comfortable operating in an onsite delivery model, and can lead both technical execution and governance activities while mentoring junior team members. Key Responsibilities Lead SAP User Management (UM) activities, including role creation, access provisioning, audits, and ongoing access maintenance Design, develop, configure, and test SAP GRC security components Perform role design and provisioning aligned with SoD policies, internal controls, and security standards Conduct SoD risk analysis, remediation support, and access reviews Support User Acceptance Testing (UAT), production cutover, and post-go-live hypercare activities Lead role design reviews and ensure proper security documentation and audit readiness Collaborate with functional, technical, and compliance stakeholders to ensure secure system design Mentor junior SAP Security team members and support planning and delivery activities Required Qualifications 8+ years of hands-on SAP Application Security experience Expert-level experience with SAP GRC and SAP role design Strong knowledge of User Access Management, SoD concepts, and compliance controls Experience supporting UAT, go-live, and post-production environments CompTIA Security+ certification U.S. Citizenship with active Secret Clearance (required) Ability to work 100% onsite in St. Louis, MO Preferred Skills Experience supporting SAP security in highly regulated or government-adjacent environments Strong documentation, communication, and stakeholder management skills Experience mentoring or leading junior security resources

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports To: Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $34,320.00 and $90,000.00 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

As a key Team Manager and leader in the Strategic Sourcing function, the Director, Strategic Sourcing Enterprise Third‑party Risk Process & Governance leader is responsible for leading the operational execution of the end‑to‑end third party risk process as a key member of the Central Risk Management team. This role is responsible for shaping, driving and managing central third‑party risk management processes, supporting cross‑functional teams, and ensuring consistent application of risk policies and procedures across the third‑party/supplier life cycle. The Director will collaborate closely with business owners, risk SMEs, sourcing teams and the rest of the Central Risk Management team to assess, monitor, and mitigate third‑party risks, while driving process efficiency and compliance. The leader will play a key role in expanding the current risk processes and implementing the new processes, including driving change management, for more holistic third‑party risk management practices across the company. The leader will work collaboratively with internal Stakeholders, develop sound third party risk approaches, utilize knowledge and expertise of processes, leverage best practices and drive risk visibility and ultimately risk management actions and a transparent enterprise governance process for managing and underwriting risks. The ideal candidate is a forward‑thinking leader with a deep understanding of pragmatic third party risk processes, tools and technology, change management, and user‑centric design principles. This role reports to the Senior Director of Strategic Sourcing Enterprise Third‑Party Risk Management and will serve as a key contributor to the enterprise third‑party risk management strategy, with a focus on execution, governance and reporting, and continuous improvement. Duties & ResponsibilitiesOperational Leadership Lead initiatives to implement the expanded third‑party risk management processes, including change management Manage day‑to‑day operations of the holistic centralized third‑party risk management process. Oversee supplier criticality assessments and ensure consistent application of risk evaluation tools. Maintain and update the supplier risk repository, including tracking mitigation actions and ownership. Support and coordinate risk assessments for critical suppliers in partnership with business leads and risk SMEs. Support the development and automation of risk metrics and dashboards for visibility and reporting. Assist in maintaining enterprise third‑party risk management tools such as the risk appetite matrix and risk mitigation playbooks and ensure alignment with business inputs. Governance & Compliance Support governance forums and escalation processes for individual third‑party risks as well as risk themes by coordinating inputs and developing fit for purpose material including reporting, key metrics, and executive summaries Ensure compliance with and continue to evolve internal processes, policies, and understanding of regulatory requirements, and industry standards. Pro‑actively engage risk SMEs and external risk and industry forums and sources to understand potential changes in regulations and laws that could implicate our third‑party/supply base and/or risk processes. Partner with internal audit, compliance, legal teams and other risk owners across the company to align and continue to evolve risk practices. Cross‑Functional Collaboration & Continuous Improvement Work with strategic sourcing and business owners to integrate third‑party/supplier landscape insights into risk strategy. Collaborate with HR, Communications and business teams to support training and awareness initiatives. Serve as a liaison between risk SMEs and business units to ensure effective execution of risk practices. Identify opportunities for process optimization and automation. Benchmark practices against industry standards and contribute to ongoing enhancements of the TPRM framework. Leadership & Change Management Partner with senior executives, business leaders, DTE, and suppliers to realize the tools and technology evolution to effectively expand and support risk processes Align risk processes with overall business objectives and collaborate with key stakeholders to understand evolving risks; own, develop and embed tools and processes to enable consistency, simplification, and sustainability of pragmatic third‑party risk management across the business. Foster strong partnerships and a culture of continuous and balanced third‑party risk mindset and decision‑making across the company. Success Measures Increased adoption and satisfaction with third‑party risk programs Demonstrated value of enhanced third‑party risk management practices Reduction of process cycle times, and elevated focus on critical third‑parties and risks High stakeholder engagement and positive business feedback on value and effectiveness of third‑party risk programs. Required Qualifications Bachelor's degree in Business, Finance, Risk Management, or related field. Professional certifications (e.g., CRMA, CTPRP, CISM) preferred. 8-12 years of experience in risk management, sourcing, or compliance, preferably in a biopharma or regulated industry. Experience managing third‑party risk programs or supplier risk assessments Pay Range $174,400 - $261,600 Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law. Benefits At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation Hybrid‑Eligible Or On‑Site Eligible Flex Eligibility Status Hybrid: work remotely up to two days per week; or select On‑Site: work five days per week on‑site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com #J-18808-Ljbffr

A regional financial institution in Chicago is seeking a Senior Credit Officer to oversee the underwriting of commercial loan requests and manage a team of underwriters. The role requires strong leadership and communication skills, with a focus on developing talent within the organization and ensuring compliance with lending standards. Ideal candidates will possess a Bachelor's degree in Finance and over 10 years of relevant experience, offering competitive compensation and a collaborative working environment. #J-18808-Ljbffr

ID 2025-1456 Remote No JOB TITLE: After Action Review (AAR) Administrator GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC) POSITION INFORMATION: Full-Time Position LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. POSITION TIMING: Contingent on Contract Award ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Program Overview: The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure. This program provides Information Technology Delivery and Operations Support Services (DOSS) to maintain reliable, efficient IT operations across the FLETC enterprise. The Configuration Manager will be essential in ensuring accurate system baselines, proper control of configuration items, and alignment with DHS/FLETC standards throughout system lifecycles. Position Summary: The Configuration Manager is responsible for developing, implementing, and maintaining configuration management (CM) processes across the FLETC IT environment. This role establishes configuration baselines, oversees change control activities, ensures accuracy of system documentation, manages configuration items (CIs), and coordinates with technical teams to maintain system integrity across multiple sites. The position requires strong organizational skills, attention to detail, and experience supporting IT systems within structured, security-sensitive environments. Responsibilities RESPONSIBILITIES: Develop, maintain, and enforce configuration management policies, procedures, and standards. Establish and maintain configuration baselines for systems, applications, hardware, and documentation. Identify, document, and track configuration items across the enterprise and ensure version accuracy. Oversee and manage change control processes, including impact assessments, approval coordination, version control, and verification after changes. Maintain CM documentation including: Configuration Management Plans (CMPs) CI inventories and baselines Change request records Configuration status accounting documentation Conduct routine CM audits to verify configuration integrity and compliance with DHS/FLETC requirements. Collaborate with engineers, system administrators, cybersecurity personnel, and other technical teams to document system changes, updates, and configuration impacts. Monitor adherence to configuration governance and ensure traceability of system modifications. Support system lifecycle management activities such as deployments, upgrades, transitions, and decommissions. Maintain configuration repositories, diagrams, records, and related documentation. Prepare reports, dashboards, and configuration status updates for program leadership and stakeholders. Provide training and guidance to staff on CM processes and tools. Qualifications Ability to obtain and maintain a DHS Public Trust or higher clearance level (as required by position/contract). Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related discipline; or equivalent experience. Minimum 5-10 years of experience in configuration management, systems administration, or IT lifecycle management. Experience developing configuration management plans, processes, and documentation. Strong understanding of configuration identification, configuration control, status accounting, and CM audits. Previous experience with CM tools such as ServiceNow, Remedy, SharePoint, Git, or equivalent systems. Familiarity with ITIL or other structured IT service management frameworks. High attention to detail and strong organizational skills. Excellent written and verbal communication skills. DESIRED: Prior experience supporting federal government environments, especially DHS or FLETC. Experience with enterprise IT environments and multi-site system configuration management. CM-related certifications such as CMII, ITIL Foundation, or similar. Experience supporting system integration and change management in controlled configurations. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. **Job Responsibilities:** + Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers. + You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients. + Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day's delinquent and preventing call and account escalations. + Maintain high level of integrity and compliance while working with customer information **Minimum Qualifications:** + Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. + Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. + Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics. + Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures + A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations. + Experience managing your own client portfolio + Excellent written and verbal communication skills + Bi-Lingual spanish speaking a plus + High School Diploma or GED **Preferred Qualifications:** + Knowledge of Fair Debit Collection Practice Act and laws + Skip tracing experience + Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience + Commercial collections experience + Experience with Risk initiatives as they pertain to client level dunning + Call center experience + Ability to work independently, while still being a team player within the structured service center environment. **Additional Requirements:** + Flexibility to work Monday-Friday 5:00am-16:00 + Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week. + Location: 18850 N 56th St. Phoenix, AZ 85054 **Qualifications** Salary Range: $20.00 to $24.00 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Credit **Primary Location:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 26000425

The Fraud Investigator is responsible for investigating, documenting, and/or approving the investigation and documentation of Fraud related alerts, cases, suspicious activity reports (SARs), and any other reports and/or referrals that could lead to such investigation. He or she will represent Atlantic Union Bankshares Corporation (AUB) and its related subsidiaries as a dedicated point of contact for law enforcement inquiries related to financial crimes investigations. The Fraud Investigator serves as a second line of defense subject matter expert for Investigations and Fraud threat intelligence. Other responsibilities may be assigned at the discretion of the FIU Fraud Investigations Manager. Position Accountabilities Investigate internal and external fraud events perpetrated against AUB, its related subsidiaries, and stakeholders. Document and decision complex alerts and cases to identify reportable suspicious activity. Ensure Suspicious Activity Reports are accurate and approved for filing within regulatory guidelines. Conduct customer outreach as needed to follow up on status of fraud investigations and obtain additional information. Review procedures covering the investigation and reporting of suspected financial fraud crimes. Recommend changes in processes and procedures to the FIU Fraud Investigations Manager. Serve as a point of contact for other business lines with general questions or concerns about investigations. Assist in the oversight of processes for internal referral of questionable activity or behavior. Serve as a representative of AUB with local, state, and/or federal law enforcement agents on cases referred by AUB or on cases requiring AUB's assistance as it relates to financial crimes investigations. May testify in court on behalf of AUB for fraud cases. Participate in professional and community associations relating to law enforcement and criminal investigations. Distribute pertinent information to departments throughout the organization that may be affected by current Fraud trends. Develop, analyze, and report trends to the FIU Fraud Investigations Manager as required. Analyze corporate needs and suggest creative ideas to enhance comprehensive corporate-wide fraud risk mitigation processes. Attends training seminars as deemed necessary by the direction of the FIU Fraud Investigations Manager or higher. Organizational Relationship This position reports to the Fraud Investigations Manager Supervision of Others - No Position Qualifications Education & Experience Bachelor's degree in criminal justice, Business or a related field, or a combination of education and experience equivalent to such a degree--REQUIRED Certification as a compliance professional (i.e.: CAMS, CAFP, CFE)--PREFERRED Must have 5 or more years of banking, business, or criminal justice related experience--REQUIRED Must have a minimum of 2 years' experience in fraud or financial crimes investigations--REQUIRED Previous experience in delivering FinCEN SAR filings for Fraud events--REQUIRED Experience utilizing Verafin Case Management System Knowledge & Skills Demonstrated ability to interact with management, law enforcement, General Counsel, and other business lines with tact and diplomacy while achieving stated objectives. Ability to explain complex fraud issues in simple and clear ways. Working knowledge of fraud and financial crimes banking laws, regulations, operations, and procedures. Advanced written, oral, data analytics, interpersonal and negotiating skills with ability to prepare and present technical presentations and guide internal customers. Working knowledge of financial institution operations. Ability to research, analyze and recommend improved processes. Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Sr. Associate, Project Manager for the Finance Data Management and Governance (FDMG) team in the Enterprise Technology Services organization is pivotal in organizing key business processes across the organization, including project reporting, budget management, talent management & hiring, strategic messaging, communications, town halls, colleague engagement, and more. The candidate will be a key member of the FDMG organization Leadership Team, working closely and collaborating with all team members. Key Responsibilities: * Project Management & Delivery * Assist in the planning and execution of strategic and operational projects across business and technology functions. * Develop project plans with defined milestones, timelines, and deliverables. * Identify risks and dependencies; recommend mitigation strategies to ensure project success. * Track project performance and maintain transparent reporting mechanisms. * Maintain budget for entire FDMG team. Operations & Planning Support: * Support key operational cadences including staff meetings, town halls, and business reviews. * Assist in quarterly and annual planning activities, including OKR development, resource tracking, and progress reporting. * Coordinate meeting logistics, materials preparation, and follow-ups to ensure action items are completed. * Communications & Stakeholder Coordination * Partner with internal stakeholders to develop clear, effective communication materials including presentations, updates, and status reports. * Facilitate information flow between project teams and leadership to ensure alignment and informed decision-making. * Promote consistency and clarity in execution across functional areas. * Continuous Improvement * Identify opportunities to streamline processes, improve reporting, and enhance project transparency. * Recommend tools or frameworks that enhance project and team effectiveness. Minimum Qualifications: * Bachelor's degree required; preferred fields include Business, Technology, or related areas. * 3 - 6 years of experience in project management, operations, or program coordination. * Strong organizational and multitasking skills with a demonstrated ability to manage competing priorities. * Excellent verbal and written communication skills, including experience crafting executive-facing content. * Proficiency with Microsoft Office Suite (especially PowerPoint & Excel), SharePoint, Confluence, and OneDrive. * PMP or related certification is a plus. Preferred Qualifications: * Strong communication and organizational skills. * Proven ability to solve problems and plan long-term projects. * Experience in creating engaging and informative presentations. * Ability to collaborate effectively with diverse stakeholders. * Proven track record of managing multiple priorities and meeting deadlines. * Ability to work independently and influence without direct authority. * Commitment to fostering an inclusive team culture. * Strong understanding of financial management and data analysis. Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Shifts of need: 8:00-4:30p CST Candidates pay range: $16.50/hour Second Language: $1.00/hour benefit Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution. **Job Responsibilities:** 1. Actively display a "can do" attitude and uphold the Performance Based Organization (PBO) principles. 2. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact. 3. Assist payers/applicants in setting up accounts. 4. Provide pertinent information to educate payers/applicants on their account. 5. Update demographic and additional information on payer/applicant account. 6. Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate. 7. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls 8. Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises. 9. Meet and/or exceed department standards of quality and quantity as per department policies. **EDUCATION:** Required: High school graduate Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements). **EXPERIENCE:** Two years of related work experience. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** 1. Ability to consistently meet or exceed department standards. 2. Ability to thrive in a team environment. 3. Accountable and willing to take ownership. 4. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels. 5. Strong focus on customer satisfaction. 6. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers. 7. Ability to manage multiple priorities. 8. Strong oral communications skills. 9. Ability to handle stressful situations and meet multiple deadlines. 10. Strong critical thinking and problem solving skills. 11. Excellent accuracy with attention to detail Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. 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