Computer Operator jobs at Nes Holdings - 1 jobs

PC Tech/Help Desk, Anaheim, CA. Our goal in IT is to service our companies' end-users; they are our customers. We strive to treat them with a friendly and respectful attitude, every day. Our stable and profitable 40+ year financial services firm is looking for a friendly and personable PC technician/Help Desk person who can help us fulfill that goal. The candidate will work in a small team, on-site, at our corporate office in Anaheim, and support 300+ users (both onsite and remote workers) throughout the United States. Minimum Requirements: * Minimum 2+ years IT support experience in Helpdesk/Technical support environment * Experience with PC hardware including setups, repairs, upgrades, reinstallation of Windows PC's (Dell/HP PC experience preferred) * Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain. * Scanning/cleanup of viruses, spyware and malware. * Basic networking experience with DHCP, DNS, and using tools like "ping" to troubleshoot basic connectivity problems. * Ability to install and support Microsoft 365 suite of apps. * end-user software applications (off-the-shelf and proprietary) * Ability to troubleshoot basic network printer issues. In addition to the requirements above, the ideal candidate will have/be: * Great customer service skills over the phone * Great verbal and written English communication skills. * Desire to be helpful at all times to end-users and other IT staff * Above average multi-tasking skills and abilities. * Neat in physical and dress appearance. * Maintain professionalism at all times even if the end-user doesn't. * Excellent troubleshooting and problem solving skills and abilities. * Experience with creating and deploying PC images (Acronis, Ghost, etc) * Experience with remote support software (Screen Connect, RDP, VNC) * Experience with Helpdesk ticket tracking systems (Spiceworks, etc). * Ability to lift/move 50 pounds such as computers, printers, fax machines * Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions. * Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus. * Experience with supporting iPads & Mac is a plus. Beneficial Education and Experience: * IT related education * Microsoft certifications * Windows recovery methods