Client Specialist Jobs At Net at Work

Theoris Services is assisting our client in their search for a Director of CX to add to their growing team located in Kingston, New York. The Director of Customer Experience provides overall leadership to the customer care and sales organization with clearly defined strategies to deliver a best-in-class customer experience (CX). The ideal candidate is a call center operations leader with extensive experience leading customer care teams that deliver on superior CX and key KPIs. Responsibilities: Lead the development of a sales-driven organization. Develop and drive the overall operations of the customer care group, including internal and external resources and across both customer care and inbound sales. Oversee all facets of customer service from initial customer interest through order placement and issue resolution. Design and implement customer care automation & AI, processes, procedures, policies, and standards to achieve superior CX across all contact channels. Analyze customer contact drivers and develop operational action plans and cross-functional initiatives to improve NPS, satisfaction, and loyalty. Monitor and develop performance metrics, provide strategic recommendations, and implement initiatives to increase revenue, reduce costs, gain efficiencies, and improve both customer and employee experiences. Manage departmental budget and cost controls, including forecasting. Foster open communication and collaboration with all levels of leadership. Requirements: B.S. or B.A. degree required; Master's degree preferred. 10+ years of call center experience. Experience managing large-scale call centers. Familiarity with RingCentral Contact Center, Five9 Cloud Contact Center, HubSpot, and CDG MBS (preferred). Telecommunications industry experience (preferred). About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Title: Customer Service Coordinator II Must Have : SAP ,Peoplesoft please share updated resume on **************************** Takes orders from customers and representatives. Responsibilities include quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Manage assigned domestic and international customers to execute error free transactions Receive, validate and enter customer orders accurately and timely using both PeopleSoft (PS) as well as SAP order management systems (depending upon source location). For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using ‘Origin Manager':

This role will serve as the primary liaison to all clients for the bank's Global Custody Website. This role requires reading and responding to client inquiries in Japanese and English, organizing applications for users of the website, and tracking the setup of each web ID. Skills: A successful candidate will have strong organizational skills and be able to work independently to organize and track client requests. Familiarity with finance and transactional banking will be very helpful. Other ad hoc tasks, including providing backup support for FX hedging and other managing custody-related inquiries. Proficiency with Excel also a plus.

Minimum qualifications: + Bachelor's degree or equivalent practical experience. + 11 years of experience in digital media, sales, marketing, or product roles or 8 years of experience with an advanced degree. + Experience working with digital organizations. + Experience identifying and recommending scalable solutions to improve customer strategy, and working with executive leadership. Preferred qualifications: + Experience working with retailers or manufacturers using Google Shopping Ad products, Google Ads, and Merchant Center. + Experience selling and pitching digital marketing and measurement solutions to executive audiences. + Experience managing a book of business. + Knowledge of Performance Digital Marketing across planning, buying, and optimization. + Ability to deliver insights from data that creates business value and drives client action. + Ability to provide thought leadership and lead discussions at an executive level. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users. Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences. The US base salary range for this full-time position is $138,000-$205,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (************************************* . + Develop shopping strategies for retailers that align to customer business goals and improve Google Shopping performance for clients. + Articulate features and value proposition of shopping solutions to drive adoption. + Grow your book of business by deeply understanding the customers' business and aligning the most relevant opportunities to their business needs. + Communicate client and market updates to Sales and Go-To-Market Leadership. + Partner with internal stakeholders across Shopping. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend info_outline XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Cambridge, MA, USA; Chicago, IL, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 11 years of experience in digital media, sales, marketing, or product roles or 8 years of experience with an advanced degree. * Experience working with digital organizations. * Experience identifying and recommending scalable solutions to improve customer strategy, and working with executive leadership. Preferred qualifications: * Experience working with retailers or manufacturers using Google Shopping Ad products, Google Ads, and Merchant Center. * Experience selling and pitching digital marketing and measurement solutions to executive audiences. * Experience managing a book of business. * Knowledge of Performance Digital Marketing across planning, buying, and optimization. * Ability to deliver insights from data that creates business value and drives client action. * Ability to provide thought leadership and lead discussions at an executive level. About the job Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users. Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences. The US base salary range for this full-time position is $138,000-$205,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Develop shopping strategies for retailers that align to customer business goals and improve Google Shopping performance for clients. * Articulate features and value proposition of shopping solutions to drive adoption. * Grow your book of business by deeply understanding the customers' business and aligning the most relevant opportunities to their business needs. * Communicate client and market updates to Sales and Go-To-Market Leadership. * Partner with internal stakeholders across Shopping.

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of businesses operations. This team explores threats to open societies and builds technology that inspires scalable solutions. Our team tackles a range of global security challenges including defending against digital attacks, mitigating the rise of online hate and harassment, countering online extremism, and fighting censorship. We are now seeking a new Operations & Onboarding Specialist that will be responsible for managing a variety of project-related tasks. This role is Fully remote to people that live on the East Coast in the USA. Travel to the office in New York may be required 1-2 times a year. **Role Responsibilities** + Provide operational support for contract and dealmaking processes, including using internal tools, gathering approvals, assuring correct documentation, process tracking, and stakeholder communication + Program/project management for product teams to manage timelines, cross-functional coordination, and organization + Lead project localization plans and implementation + Maintain and improve internal documentation and process infrastructure + Facilitate user onboarding to products through developing and maintaining clear documentation and user support + Work with key stakeholders to define requirements and execute plans + Communicate regularly with management on status, risks, and progress + Track status of ongoing projects and engagements, using internal tools and emails to answer questions from team members and external partners + Deliverables include: fully executed deals, project plans and trackers, localization plans, project drive folders, communications plans, and process documentation **Minimum Qualifications** + At least a High School diploma or equivalent + 3-5 years project management and/or operations experience + Strong communication and operational skills + Strong attention to detail + Experience working with cross-functional teammates, including PMs, engineers, and partnerships **Preferred Skills** + Experience with Salesforce and Google Workspace + Proactively address issues and comes up with solutions + Setting goals, plans how to achieve them, executes against those plans, and reports status + Knows and uses formal project management techniques like Gantt charts, critical paths, RASCI matrices + Know how to make work repeatable by creating and improving processes + Managing tradeoffs of budgeted resources, properly prioritizes work, and distinguishes between short-term vs. long-term objectives **Salary and Other Compensation:** Applications will be accepted until May 16th, 2025. The annual salary for this position is between $65,000 - $85,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of businesses operations. This team explores threats to open societies and builds technology that inspires scalable solutions. Our team tackles a range of global security challenges including defending against digital attacks, mitigating the rise of online hate and harassment, countering online extremism, and fighting censorship. We are now seeking a new Operations & Onboarding Specialist that will be responsible for managing a variety of project-related tasks. This role is Fully remote to people that live on the East Coast in the USA. Travel to the office in New York may be required 1-2 times a year. Role Responsibilities * Provide operational support for contract and dealmaking processes, including using internal tools, gathering approvals, assuring correct documentation, process tracking, and stakeholder communication * Program/project management for product teams to manage timelines, cross-functional coordination, and organization * Lead project localization plans and implementation * Maintain and improve internal documentation and process infrastructure * Facilitate user onboarding to products through developing and maintaining clear documentation and user support * Work with key stakeholders to define requirements and execute plans * Communicate regularly with management on status, risks, and progress * Track status of ongoing projects and engagements, using internal tools and emails to answer questions from team members and external partners * Deliverables include: fully executed deals, project plans and trackers, localization plans, project drive folders, communications plans, and process documentation Minimum Qualifications * At least a High School diploma or equivalent * 3-5 years project management and/or operations experience * Strong communication and operational skills * Strong attention to detail * Experience working with cross-functional teammates, including PMs, engineers, and partnerships Preferred Skills * Experience with Salesforce and Google Workspace * Proactively address issues and comes up with solutions * Setting goals, plans how to achieve them, executes against those plans, and reports status * Knows and uses formal project management techniques like Gantt charts, critical paths, RASCI matrices * Know how to make work repeatable by creating and improving processes * Managing tradeoffs of budgeted resources, properly prioritizes work, and distinguishes between short-term vs. long-term objectives Salary and Other Compensation: Applications will be accepted until May 16th, 2025. The annual salary for this position is between $65,000 - $85,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Summary/Objective Performs the mailroom function; verifies accuracy of work. Essential Functions and Responsibilities: * Help customers throughout day with questions by demonstrating excellent customer service * Be familiar with all site building operation * Operate X-ray machine * Quality check all mail throughout day * Accurately sort USPS/interoffice and accountable mail * Accurately deliver mail to customers * Accurately sort mail throughout day * Open, prep and sort PO Box mail * Document checks, USPS, PO Box mail and other logs as required * Receive and verify incoming accountable mail * Process and track all incoming/outgoing accountable mail electronic and manual * Process incoming/outgoing pouch mail daily * Deliver and obtain signatures for all incoming accountable mail * Run end of the day UPS/DHL/USPS reports * Obtain signatures for all outside delivery services for incoming accountable mail * Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL * Process outgoing mail accordingly * Conduct mail runs throughout day in a timely manner * Count and log all mail volumes throughout day and update site metric * Maintain metering machine as required * Deliver and stock copy paper at designated areas * Clean, organize and stock mail stop areas * Look up and research improperly addressed mail * Log all non-conformances throughout day * Conduct and participate in daily huddles * Maintain a clean and organized work area. * Participate in training and cross training of tasks * Consistently adhere to business procedure guidelines * Demonstrate follow up and follow through skills * Follow the Exela Business Practice Guidelines * Demonstrate initiative and dedication to the job * Personal Development * Participate in daily huddles with team * Professional conduct and dress * Adhere to safety regulations and requirements Qualifications Required: * H.S. diploma or equivalent * Ability to read, write and speak English * Required to work at computer for long periods * Required to stand, walk, simple grasp, reach with hand and arms. * Required to regularly sit, talk or hear * Required to possess close vision and ability to focus * Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible. * Repetitive motion is required; may require twisting/bending/climbing * May lift up to 25 lbs. frequently Preferred: * Previous experience with data entry desirable * Repetitive motion is required: may require twisting/bending/climbing

Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives . With over $250 billion in assets under management as of December 31, 2024, we invest across three multi-strategy platforms: Credit, GP Strategic Capital, and Real Assets. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation. Together with over 1,100 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. To learn more, visit **************** This role is in person Monday to Thursday. The Role: Blue Owl is seeking an Associate to join the Institutional Capital team and support client reporting efforts. The primary responsibility of this role is to develop and maintain reporting for fund commitments and SMAs for both existing and prospective clients. This position supports the firm's expanding institutional client base and offers a unique opportunity to gain exposure to various aspects of Blue Owl's business. The ideal candidate is collaborative, detail-oriented, and thrives in a fast-paced environment. Responsibilities: Manage client reporting obligations and requirements for institutional clients' fund commitments and SMAs across all Blue Owl platforms Review, standardize, automate, and maintain client reporting templates and recurring requests Understand the data sets and sources across the firm by working closely with accounting, investment team, information technology, and business development, to ensure accurate holdings and performance reporting Work in partnership with the investment team and the Business Development team on designing all reporting, determining data needs, and developing insights and messages from the data Respond directly to clients regarding ad hoc requests for detailed analyses beyond standardized reporting packages Assist with the creation of an automated process to utilize our current data warehouse (IVP) to generate a standardized track record of portfolio investments with corresponding performance information while ensuring data integrity and consistency. This will include: Organizing the firm's portfolio exposure and performance data to capture key statistics on all funds and investments Ensuring key metrics are accurately represented prior to finalization and distribution of the track record on a quarterly basis Gaining proficiency in various systems to understand how portfolio data is captured and sourced within our current data warehouse Build upon existing models and the IVP data warehouse with added tools, including reporting interfaces and dashboard designs Qualifications: 2-5 years of experience in financial services required (leveraged finance, private equity, real estate, alternative asset management, investment banking, capital markets, and/or consulting experience strongly preferred) B.S. in Finance/Accounting or Computer Science, Information Technology, or business-related field (or equivalent work experience). Master's degree in related field considered a plus Advanced proficiency in Microsoft Excel, PowerPoint and Word required Proficiency in python is preferred Exceptional work ethic, positive attitude and collaborative team-oriented disposition Strong verbal and written communication skills with the ability to grasp and distill complex concepts Self-driven individual who thrives in a fast-paced environment where multi-tasking is required Excellent attention to detail with high standard for precision Resourceful, solutions-oriented problem-solver High degree of discretion with the ability to handle proprietary and/or sensitive information regularly and with integrity It is expected that the base annual salary range for this New York City-based position will be $110,000 to $130,000. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Blue Owl is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives. With over $250 billion in assets under management as of December 31, 2024, we invest across three multi-strategy platforms: Credit, GP Strategic Capital, and Real Assets. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation. Together with over 1,100 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. To learn more, visit **************** This role is in person Monday to Thursday. The Role: Blue Owl is seeking an Associate to join the Institutional Capital team and support client reporting efforts. The primary responsibility of this role is to develop and maintain reporting for fund commitments and SMAs for both existing and prospective clients. This position supports the firm's expanding institutional client base and offers a unique opportunity to gain exposure to various aspects of Blue Owl's business. The ideal candidate is collaborative, detail-oriented, and thrives in a fast-paced environment. Responsibilities: * Manage client reporting obligations and requirements for institutional clients' fund commitments and SMAs across all Blue Owl platforms * Review, standardize, automate, and maintain client reporting templates and recurring requests * Understand the data sets and sources across the firm by working closely with accounting, investment team, information technology, and business development, to ensure accurate holdings and performance reporting * Work in partnership with the investment team and the Business Development team on designing all reporting, determining data needs, and developing insights and messages from the data * Respond directly to clients regarding ad hoc requests for detailed analyses beyond standardized reporting packages * Assist with the creation of an automated process to utilize our current data warehouse (IVP) to generate a standardized track record of portfolio investments with corresponding performance information while ensuring data integrity and consistency. This will include: * Organizing the firm's portfolio exposure and performance data to capture key statistics on all funds and investments * Ensuring key metrics are accurately represented prior to finalization and distribution of the track record on a quarterly basis * Gaining proficiency in various systems to understand how portfolio data is captured and sourced within our current data warehouse * Build upon existing models and the IVP data warehouse with added tools, including reporting interfaces and dashboard designs Qualifications: * 2-5 years of experience in financial services required (leveraged finance, private equity, real estate, alternative asset management, investment banking, capital markets, and/or consulting experience strongly preferred) * B.S. in Finance/Accounting or Computer Science, Information Technology, or business-related field (or equivalent work experience). Master's degree in related field considered a plus * Advanced proficiency in Microsoft Excel, PowerPoint and Word required * Proficiency in python is preferred * Exceptional work ethic, positive attitude and collaborative team-oriented disposition * Strong verbal and written communication skills with the ability to grasp and distill complex concepts * Self-driven individual who thrives in a fast-paced environment where multi-tasking is required * Excellent attention to detail with high standard for precision * Resourceful, solutions-oriented problem-solver * High degree of discretion with the ability to handle proprietary and/or sensitive information regularly and with integrity It is expected that the base annual salary range for this New York City-based position will be $110,000 to $130,000. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Blue Owl is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition. Please visit Gateway Services Inc. to learn more about us. Pay Rate: $21/hr ($1000 sign-on bonus) Work Hours: Training--M-F 8:30am-5pm; Shift--- Tues-Sat 10am-6:30pm Location: Final Gift Pet Memorial (formerly, Regency Forest Pet Memorial) 760 Middle Country Rd, Middle Island, NY 11953 Job Overview The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. Duties & Responsibilities Ensure excellent customer service, interacting via telephone, email, and in-person. Build rapport and assist customers with product orders. Interact and provide information in response to inquiries about products and services. Determine client needs, offering possible solutions or follow-up as needed. Coordinate client service requests, to ensure delivery is in accordance with client expectations. Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services. Ensure best practices processes and procedures on all administrative and operational activities within the department. Any other duties as assigned. Education, Training & Qualifications Post-secondary degree or diploma in a related field One year experience working within customer service environment involving client care A high level of integrity, ethics, and compassion for the care of the deceased is required. Skills & Abilities Teamwork oriented Strong problem identification and solving skills. Ability to effectively communicate, verbally and written. Ability to multitask with multiple systems, while interacting with customers Highly motivated, energetic, and able to thrive in a fast-paced environment. Ability to build and maintain relationships with corporate departments, key business partners and customers. Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion Prolonged periods sitting at a desk and working on a computer. Occasionally lifting/moving 100+ lbs. Regularly exposed to low/moderate/high noise environment Regularly exposed to low/moderate/high heat environment YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve WHAT YOU CAN EXPECT FROM US: Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members' deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D, STD and LTD for all full-time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee's choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Meta is seeking an exceptional individual to serve as a Business Messaging Specialist, for our strategic clients in the US. If you are a highly motivated team player who has experience in sales, product solutioning, driving and measuring customer success, has a bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you.This role will primarily focus in growing our WhatsApp Business Platform, which serves mid and large-sized clients in the US.The ideal candidate will have strong Enterprise sales experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will possess proven skills around Sales, Solutioning, and Customer Success, and can effectively influence and communicate with senior levels of management. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Business Messaging experience. **Required Skills:** Business Messaging Specialist Responsibilities: 1. Develop a comprehensive understanding of clients' business objectives and offer solutions on WhatsApp Business as a platform. Leverage platform capabilities, as well as engaging partners to build additional solutions as relevant. 2. Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers. 3. Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes. 4. Build client relationships and trust with high level decision makers across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on WhatsApp as a platform that can help drive measurable business results. Act as a trusted advisor to help the clients transform their business. 5. Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience. 6. Work with cross-functional teams to develop strategies to scale client-facing activities. Help build global playbooks/guides on best practices around product implementation and solutions success based on Client learnings. 7. Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities 8. Some travel is expected **Minimum Qualifications:** Minimum Qualifications: 9. 7+ years of enterprise sales and business experience 10. Possess executive maturity, presence and experience in building trust with senior decision makers and articulating business value to key decision makers 11. Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction 12. Analytical and problem-solving experience with large-scale systems. 13. Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership 14. Bachelor's degree **Preferred Qualifications:** Preferred Qualifications: 15. Industry knowledge and experience in the Messaging space 16. Experience with performance measurement in SaaS/CPaaS, CRM, or Marketing Technology. **Public Compensation:** $129,000/year to $187,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta is seeking an exceptional individual to serve as a Business Messaging Specialist, for our strategic clients in the US. If you are a highly motivated team player who has experience in sales, product solutioning, driving and measuring customer success, has a bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you.This role will primarily focus in growing our WhatsApp Business Platform, which serves mid and large-sized clients in the US. The ideal candidate will have strong Enterprise sales experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will possess proven skills around Sales, Solutioning, and Customer Success, and can effectively influence and communicate with senior levels of management. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Business Messaging experience.7+ years of enterprise sales and business experience Possess executive maturity, presence and experience in building trust with senior decision makers and articulating business value to key decision makers Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction Analytical and problem-solving experience with large-scale systems. Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership Bachelor's degree Industry knowledge and experience in the Messaging space Experience with performance measurement in SaaS/CPaaS, CRM, or Marketing Technology.

TITLE: Customer Support Associate REPORTS TO: AVP, Support Services DEPARTMENT: Customer Experience HOURS: 40 Hours FLSA STATUS: Exempt SALARY RANGE: $50 - $65k POSITION SUMMARY: The Customer Support Associate is responsible for Tier 1 Customer Support activities including, but not limited to; user provisioning, portal end-user password assistance, portal data issues, reviewing and assigning cases in SalesForce, creating JIRA and/or OASIS cases utilizing PHI from customers as well as escalating tickets to leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Maintain a broad understanding of the Healthix customer base, on the end user and parent facility levels. · Develop and maintain a strong working knowledge of the policy constraints that are relevant to health information exchange, report items to the compliance department for follow up when necessary. · Develop and maintain a strong working knowledge of our technical platform and the functionality available. · Develop a strong understanding of the customized workflows implemented at specific participant locations. · Answer inbound telephone and email generated support requests. · Work collaboratively with engineering team to escalate support issues as needed. · Document support requests in Salesforce, JIRA and/or OASIS. · Assist with new user provisioning, user account deactivation requests SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: · Bachelor's degree required. • Familiarity with CRM and support ticketing systems like Salesforce and Jira. • IT support experience strongly preferred. Experience in Healthcare data systems a plus. • Experience with data driven software including SQL or Intersystems Healthshare a plus. · Ability to demonstrate dedication to teamwork and being a successful team member. · Comfortable working with customers over the phone to obtain sensitive information for case investigations. · Customer service centric; demonstrated by ability to work well with others (colleagues, customers, vendors) both highly technical and highly untechnical. · Excellent written and verbal communications skills will be required in working with both clinical and technical stakeholders. Experience using Microsoft Teams to keep communication flowing effectively regarding customers across all team members. · Answer phone calls and respond to email generated tickets from end users, vendors, and participant IT support. Experience with TalkDesk or similar call center applications. · Ability to become familiar with the wide range of participants, connection types and services provided to Healthix customers in order to successfully respond to incoming support requests. · Ability to independently handle user access issues including password issues, web browser configuration or local IT support issues. · Ability to triage issues that will need further investigation and follow up. · Ability to inquire and capture sufficient information from support requests to document issues and prepare other technical staff for follow up. · Ability to provision user accounts properly with specific role based access and provide some data reporting on user related items. · High degree of initiative, dependability and ability to multitask.

Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation. What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide: * Paid Time Off & Holidays * 401(k) with employer match * Medical/Dental/Vision insurance * Health Savings Account (HSA) and Flexible Spending Account (FSA) * HSA employer contribution * Life and Disability insurance * Wellness Program (participation incentives) * Employee Assistance Program * Competitive pay * Career development How do you excel in this position This position is responsible for providing administrative and technical support to the service department. What are we looking for * Associate degree in Computer Science, Information Systems Technology or related field required. Bachelor's degree preferred. * At least 2 years' related experience in computer hardware/software, help desk or PC operations. * Working experience in the HVAC or mechanical industry required. * Experience with ServiceMax a plus. * Advanced computer skills and proficiency in MS SQL and Office Suite required. Web design a plus. * Proficient communication, interpersonal, coordination, and organizational skills. * Ability to multi-task, work under pressure and meet deadlines required. * Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment. Working with us Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position AWS as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Connect team as an Amazon Connect Business Value Specialist (BVS)! WWSO is part of the AWS Specialist & Partner (ASP) organization, which is responsible for driving revenue, adoption, and growth from the largest and fastest growing worldwide small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer's most complex and business critical challenges to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. As AWS and Amazon Connect continue to grow rapidly, we are seeking an Amazon Connect Business Value Specialist (BVS) to join our team. As a BVS, you will work closely with customers and help them maximize the financial benefits of their use of the Amazon Connect application. You will conduct in-depth analyses of the customer's contact center operations and usage patterns, provide recommendations on how to optimize their Amazon Connect implementation for cost savings, and help customers understand the total cost of ownership and economic impact of transitioning to Connect. Key responsibilities include discovering customer business outcomes and the metrics that drive them, creating a business justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect, and working with the AWS team to help customers realize the full potential of using Amazon Connect. Key job responsibilities * Engage with customers to fully understand their desired business outcomes, technical requirements, and optimization opportunities to create business value. * Create & present compelling proposals that that address specific business needs of your customers who are considering a migration to Amazon Connect. * Leverage your financial analysis and customer experience domain background to understand the most important customer challenges and illustrate the financial benefits of addressing them with Amazon Connect. * Identify opportunities for optimizing the way our customers realize value from Amazon Connect * Create tools that allow AWS teammates to run their own Amazon Connect transformation benefit analysis with their customers. A day in the life The Amazon Connect Business Value Specialist (BVS) listens to what customer's identify as key outcomes and dives deep into how they maximize their financial investment in Amazon Connect. The BVS collaborates with customers and uses financial analysis and presentation tools to build a compelling business case for migrating to Amazon Connect. Working with existing customers, the BVS identifies opportunities for them to fulfill their stated objectives towards realizing the full value of Amazon Connect. As a leader, the BVS implements ways to scale their methodologies and tools so other AWS field team members can deliver similar results to their customers. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying About the team The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost. Basic Qualifications - 5+ years of business development/consulting in enterprise software, cloud, or SaaS companies - Experience creating and presenting business value proposals to VP and C-level executives - Bachelors or equivalent experience Preferred Qualifications - Experience with Contact Center technology transformation initiatives - Deep understanding of cloud technologies, including public and hybrid cloud platforms. - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Financial analysis spreadsheet skills and presentation (Powerpoint) creation/delivery skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Specialist Solutions Architects (SSAs) are technologists with expert level domain-specific knowledge. They can solve our customer's most complex problems and scale their knowledge throughout our global sales organization. Most importantly, they form the bridge between our customers and product teams, bringing first hand customer experience into our product roadmaps and feature development plans. Key job responsibilities We are looking for a strong Solution Architect with a Data & AI background to enable new capabilities for our customers to deploy GenAI workloads on AWS. You will drive the development of the GTM plan for building and scaling GenAI on AWS, interacting with customers directly to understand their business problems, and helping them with defining and implementing scalable GenAI solutions to solve them (often via proof-of-concepts). Working with account teams, research scientists, and product teams, you'll drive model implementations and create new solutions. We are part of the Worldwide Specialist Organization at AWS, a team of customer obsessed architects and technical business leaders. We work backwards from our customer's most business-critical problems to build global go-to-market plans and scale innovations across industries and domains. Basic Qualifications - BS/MS in Computer Science, Data Science, Engineering, or related field (or equivalent experience) - 7+ years of hands-on experience building and deploying cloud solutions - Experience developing enterprise search solutions integrating multiple datasources (e.g., Sharepoint, Confluence, Salesforce) - Hands-on experience with Large Language Models, RAG-based systems, and Vector databases - Excellent communication and presentation skills for collaborating with internal and external stakeholders Preferred Qualifications - Hands-on experience with information retrieval patterns and scaling search systems (e.g., Opensearch, Lucene, Solr) - Experience building enterprise-grade AI assistants, considering security, scalability, and agentic systems - Experience incubating new products in collaboration with Product teams - Ability to quickly adapt and dive into unfamiliar topics (e.g., security, databases, networking) based on prior experience - Strong background in advanced AI concepts and implementations relevant to enterprise solutions Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

This is Hourly Paid Job (US-Remote) We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers. To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional. Client Services Coordinator Responsibilities: Provide assistance to clients in person, on email, or telephonically. Schedule meetings or telephone conferences between clients and management. Book meeting rooms or venues. Coordinate the production of client-facing marketing materials. Compile and maintain records on client accounts. Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions. Escalate complaints to relevant departments. Liaise with in-house teams to adjust service offerings and assess related costs. Build and maintain close relationships with clients. Client Services Coordinator Requirements: A bachelors degree is preferred. Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello. Prior administrative or client services experience within a corporate organization may be strongly desired. A professional and friendly demeanor. Have a keen eye for detail. Excellent verbal and written communication skills. Required Skills: Client Relations Trello Conferences Records Vendors Materials Email Software Project Management Microsoft Office Marketing Communication Management

As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales solutions. This entry-level position offers comprehensive training, empowering you to build your skills while connecting people to custom telecommunications solutions that enhance their lives! We are excited to welcome a dedicated Sales Enrollment Representative who thrives on delivering exceptional customer service and driving results in a fast-paced, team-oriented environment! Sales Enrollment Representative Responsibilities: Inform & educate consumers about available telecommunications products and services Assist customers throughout the enrollment process, ensuring a smooth and positive sales experience Promote and upsell services to meet customer needs and achieve sales growth Create meaningful rapport with customers by exceeding excellent customer service standards Consistently meet or exceed daily, weekly, and monthly sales targets Remain up to date on product offerings, promotion eligibilities, and overall changes in the market Represent the company in a professional manner at all times Benefits of Being a Sales Enrollment Representative: Help connect people to the newest & top telecommunication products and services Competitive pay with opportunities to surpass sales objectives and earn more Learn valuable techniques in sales, customer service, and program enrollment Work in diverse settings meeting with various consumers directly Collaborate with the Sales Enrollment Representative team to achieve company-wide goals while also progressing your own career What We Look For Sales Enrollment Representative: Previous experience as a Sales Enrollment Representative, customer service, or marketing is preferred but not required Excellent communication and interpersonal skills A goal-driven mindset with long-term aspirations Ability to thrive in a fast-paced, collaborative environment Basic understanding of technology & devices Flexibility to work weekends, evenings, or events as needed Take the first step toward a fulfilling career as a Sales Enrollment Representative. Join us to build your foundation in sales and customer service while improving communities and achieving your personal and professional goals. Join us today! #LinkedIn-OnSite