Network Technician jobs at NetCentrics

Our team owns the Client Management Systems, Application infrastructure, and Collaboration tools globally for Amazon. We build complex multi-platform solutions that help our customers get more done whilst improving their user experience. We are looking for Systems Engineer with a mac OS-focused infrastructure and development background. We are using AWS products to evolve traditional enterprise tools and services at a large scale. If you are passionate about AWS and have experience automating large-scale mac OS infrastructure deployments, keep reading. In this role, you and your team will directly influence the mac OS end-point management at Amazon. You will use native AWS services, external 3rd party services and DevOps patterns to manage a growing fleet of mac OS client devices. We are looking for a motivated team member to deliver results to our customers. This is a hands-on position where your daily activities will range from new system development to supporting the customers that depend on your services. You will use AWS products and DevOps patterns to build the next generation of mac OS-based management tools. Key job responsibilities · Contribute to automation efforts for a team advancing a service ownership culture with a primary focus on the mac OS clients · Embrace the AWS ecosystem and drive innovation on top of it · Instill a culture that drives DevOps, holds a high-quality bar with code reviews, drives automation efforts to empower, and removes barriers for your team · Translation of complex functional and technical requirements into detailed architecture and design · Working with others on the engineering team to participate in day-to-day development activities, contributing to architecture decisions, participating in designs, design reviews, and implementation. · Build services that can scale across hundred of thousands clients used by Amazonians worldwide · Deliver quality features on-time and on-budget and execution against project plans and delivery commitments. · Maintain current technical knowledge of rapidly changing technology, always on the lookout for new technologies, and work with management and development teams to evolve current processes. A day in the life Review change requests and prioritize OS configuration tasks. Attend team meetings to discuss ongoing projects and challenges. Test new configurations in sandbox environments, documenting issues and collaborating with the security team. Prepare and execute deployment plans, starting with non-critical systems. Monitor deployments, troubleshoot issues, and make necessary adjustments. Respond to urgent configuration problems as they arise. Stay updated on OS patches and maintain accurate documentation. Prepare reports on deployment progress and plan future rollouts. Balance proactive improvements with reactive problem-solving to ensure optimal system performance. Continuously update knowledge and skills to keep pace with evolving OS technologies. BASIC QUALIFICATIONS- 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience - Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration - Experience in systems engineering - Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent - 5+ years of engineering work managing large-scale services experience PREFERRED QUALIFICATIONS- Knowledge of TCP/IP and networking protocols such as HTTP and DNS - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security - Experience working in 24/7 production environment - Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems - 7+ Years mac OS administration at scale Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,000/year in our lowest geographic market up to $207,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry. Let's work hard, have fun, and make history! Key job responsibilities - Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - May assist in the build out of new facilities and assist in projects to increase current facility efficiency - Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls. - Communicate complex technical information to a non-technical audience. - Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency - Ensure all safety procedures are adhered to by vendor and Amazon staff - Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. - Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS- 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $98,700/year in our lowest geographic market up to $210,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Would you like to be part of a team that is redefining the IT industry for the Federal market? Amazon Web Services (AWS) is leading the next paradigm shift in computing, and the AWS Government Regions team is seeking an experienced Senior Technical Business Development Manager to develop and lead go-to-market strategies for HPC/Accelerated Compute solutions in the federal and regulated industry space. In this role, you will focus on identifying and developing business development and growth strategies that address critical HPC requirements for AWS Government Regions customers, while building and executing campaigns that drive out-year growth. The ideal candidate will possess deep understanding of cloud computing and HPC architectures and operations (on-prem and/or cloud); demonstrated experience executing HPC campaigns in the US federal market (on-prem and/or cloud); and proven success influencing product management and introducing new products into federal and regulated markets. Knowlege/experience with controlled unclassified and classified cloud computing infrastructure and applicable compliance and security requirements preferred. You will be responsible for developing partnership and deal strategies, managing strategic customer relationships, and driving top-line revenue growth for the federal HPC business. Success in this role requires the ability to think strategically about business, product, and technical challenges, while effectively working with cross-functional teams and driving performance goals. Candidates must be able to craft compelling value propositions, develop business case/financial proposals, and influence technical decisions at senior and executive levels. Key job responsibilities As a Sr. Technical Business Development Manager, HPC/Advanced Computing, you will: • Research, identify and develop strategies to expand business in HPC for federal and regulated industry customers in AWS regions, with particular emphasis on AWS Government Regions adoption; including creation of new capabilities and solution sets to meet customer requirements and address emerging trends. • Work with cross functional teams (sales, solutions architecture, product engineering, etc.) to validate customer requirements, perform feasibility studies and proofs of concept, and define and drive pathways to production adoption. • Identify specific customer segments, industry verticals and partner markets to approach with targeted value propositions and business case proposals for HPC in AWS Government Regions. Work with the AWS capture, sales and partner development teams to build and qualify pipeline and support partner/customer engagement through the entire sales and business development cycle. • Research and develop business cases to support detailed product feature requests for federal and regulated industry HPC use cases and workload classes. • Define, develop and manage HPC-focused AWS programs and initiatives tailored to US Federal and regulated industry customers. • Collect, create, and manage the creation of sales and marketing collateral to facilitate the business development process. • Monitor customer onboarding and adoption; develop approaches to increase adoption, revenue growth rates and workload retention rates for HPC workloads in AWS Government Regions. This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance. BASIC QUALIFICATIONS- Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience explaining complex technical concepts to various business and technical audiences - Experience in ownership of projects and communicating timelines and executing independently - 7+ years of a combination of architect/operator, business development, sales, and/or product management experience in HPC, specifically for solutions targeted to Defense and National Security and US federal government use (US federal agencies, Defense Industrial Base, federal system integrator, HPC OEM or enterprise software development industry) - Strong presentation, verbal communication, written skills and the ability to articulate complex concepts to cross functional audience PREFERRED QUALIFICATIONS- MBA - Strong technical competency in the areas of cloud computing, web services and enterprise software. - Strong organizational skills and attention-to-detail along with the ability to multi-task and prioritize well in a fast paced, dynamic work environment. - Strong analytical orientation; comfort using databases/analytical tools and making data-based decisions - Experience with compliance/security regimes germane to Defense and National Security and the broader US Federal market (e.g. DoD SRG, ICD503, NIST, CMMC, ITAR, DFARS, FedRAMP, FIPS). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Network Deployment (Network Support) 2 Months Contract Richmond, VA Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges #LI-CGTS #TS-3262

Network Deployment (Network Support) 2 Months Contract Washington, DC Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges. #LI-CGTS #TS-3262

At Alliance Technologies, we look for individuals who are: -Team-oriented -Motivated to succeed -Always willing to lend a helping hand -Passionate about providing quality support For this role, we're specifically looking for someone who: Has that natural knack for customer service. Someone who is a self-starter but is also empathetic, resilient, and always eager to learn and grow. The best fit for this role is someone who combines genuine care for clients and their needs with strong technical skills. If this sounds like you, we invite you to learn more about Alliance and the role of Service Desk Analyst II. What you can expect in this role: The Service Desk Analyst II provides advanced technical support for desktop systems and desktop applications, ensuring a high level of client satisfaction through prompt and effective issue resolution. This role involves triaging, prioritizing, and troubleshooting requests, as well as creating and updating knowledge articles to aid in support accuracy. The Service Desk Analyst II works closely with advanced support and systems management teams to escalate more complex issues and coordinates with clients, vendors, and other teams to share information. As an escalation point for Service Desk Analyst I team members, this role requires a strong commitment to upholding Alliance standards, processes, and procedures to ensure consistent, high-quality support. On a given day, as Service Desk Analyst II you will: Provide advanced technical assistance, triage, and prioritization for Desktops and Desktop Applications in a fast-paced and high-performing team Follow, create, and revise knowledge articles to support Desktop and Desktop applications, working with the related technical teams to ensure accuracy Maintain highest levels of client satisfaction by commitment to timely response and resolution of all requests for client support Interact with co-workers, vendors, clients, and representatives of other organizations to obtain and disseminate information Work with advanced support and systems management teams for secure and timely escalation of issues beyond the scope of the Service Desk team Accurately track and report all time worked per organizational guidelines and client agreements Serve as a mentor and escalation point for Service Desk Analyst I team on complex desktop related issues Participate in on-call rotation to provide technical assistance for critical issues *Please Note this position is located in St. Louis, MO. While some Hybrid work is available, this is an in-office position; full-remote is not an option. Your areas of expertise that matter most for this role: Education Associate degree or higher, focused in computer science, information systems, or related area Experience 2 year+ experience in an information technology support role is preferred Ability and experience working in a high volume and fast-paced environment Strong working knowledge of these technologies: QuickBooks / Sage basic troubleshooting and triage Triage of network connectivity issues PC builds Scan to Email Initial Security Alert Triages Perficient in these technologies: Microsoft Office 365 User administration, troubleshooting and support Microsoft Edge, Chrome, and Firefox Browsers General desktop support for Microsoft Windows and Mac OSx environments Managing users and groups in Active Directory Application troubleshooting and installation Remote connectivity setup Email filter maintenance Performance troubleshooting Attributes Experience with troubleshooting complex situations Creative problem-solving and troubleshooting abilities Ability to provide technical assistance across multiple technical environments Ability to manage and prioritize multiple tasks and/or projects simultaneously Strong customer-centric mindset with a focus on building lasting client relationships Strong verbal and written communication skills, with the ability to convey technical information to both technical and non-technical audiences A proactive, solutions-oriented mindset, with the ability to identify opportunities for improvement Desire to deliver a white-glove experience for our clients Physical Requirements Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components When we asked our team members what they think people should know about us, here's what they said: “Alliance provides an incredible level of support to both its employees and its clients that I've never seen at any other company.” “Everyone looks out for one another.” “Alliance Technologies has amazingly dedicated employees that are customer focused and mission oriented. We work towards our common goals together.” “We are very determined to find the best possible solution for our clients no matter what.” We're excited to add additional dedicated, passionate, supportive individuals to our team. Are you ready to be part of a team that takes pride in providing exceptional services, including cloud computing, network solutions, and consulting to our local community in St. Louis? Apply now!

Role: Network Admin Duration - 6 months with possible extension Remote or onsite- Hybrid preferred - Boston location. Remote accepted in CST hours Remote accepted in CST hours This role will support and augment our acquisitions IT staff, ensuring the smooth operation, integration, and management of general IT systems and network infrastructure. The ideal candidate will have strong technical expertise, adaptability, and the ability to work collaboratively in a fast-paced environment. Qualifications: 3+ years' experience in IT systems/network administration roles (MS Windows Server environments required; Linux experience a plus). 3+ years in endpoint management tools (Tanium preferred) Experience with network configuration-switches/routers/firewalls (FortiGate and Cisco preferred). Hands-on experience with Microsoft Active Directory & Office 365 administration. Familiarity with virtualization platforms (VMware/Hyper-V). Knowledge of backup solutions (Veeam/Datto/Acronis or similar) and disaster recovery principles. Strong troubleshooting skills; able to prioritize multiple tasks/projects efficiently.

About The Company: At Epec, we have a powerful story to tell - a history of great achievements, world class talent, and innovative breakthroughs. Most importantly, we have a history of helping our customers deliver their high quality products to market, faster. Our 70 year history of reliability and financial stability enable our continuous investment in people, technology, and new ideas that make it easier for our customers to do great work. Custom, build to print electronics is our entire business, and flexibility is at the heart of how we meet our customer's dynamic needs. To ensure the most accurate, timely, and cost effective design and manufacturing process, we have engineered flexibility into the very fabric of our company. We understand the complete product design and manufacturing process, to deliver the solution that fits the go to market strategy. About the Role: The System Administrator manages and maintains the company's IT infrastructure, ensuring the systems' stability, security, and efficiency. This role involves overseeing the installation, configuration, and maintenance of hardware and software, monitoring system performance, and troubleshooting issues. The Jr. System Administrator will work closely with other IT professionals to support the organization's technology needs and implement improvements to enhance system reliability and performance. Responsibilities: Install, configure, and maintain IT infrastructure systems and components. Monitor system performance and ensure the availability and reliability of IT services. Proactively monitor system performance, apply security patches, and perform routine updates to ensure optimal system functionality. Identify and resolve system problems to minimize downtime while escalating support for more complex issues. Implement and maintain security measures to safeguard the organization's data and systems. Perform regular system backups and recovery procedures. Collaborate with other IT staff to plan and implement system upgrades and improvements. Provide technical support and guidance to end-users. Maintain documentation of system configurations, procedures, and troubleshooting steps. Configure, and manage desktop, mobile, and laptop devices. Provide support to helpdesk. Other job duties may be assigned. Qualifications: Proven experience as an IT System Administrator. Strong knowledge of desktop and server operating systems. Experience with virtualization technologies such as VMWare and Hyper-V. Proficient supporting enterprise systems/platforms such as Microsoft 365 (O365), Sharepoint, Box, Mimecast, Sophos, Veeam, AWS, Azure. Familiarity with enterprise networking components and services, including firewalls, switches, VLANs, TCP/IP, DNS, DHCP, and VPNs. Education and/or Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. 1-2 years of experience working as a System Administrator. Any relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Associate) are a plus. Required Skills: Technical competence supporting business software applications. Strong analytical skills. Excellent problem-solving and communication skills. Ability to work independently, solve IT problems with minimal supervision, and function well in a team environment. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to relate well with end users. Self-motivated, detail-oriented and organized. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance "Ready to make an impact? Click to apply and join our mission-driven team!"

Title: Desktop Support Technician Job Type: Contract to hire Hours: Monday-Friday, 8AM-5PM Pay Rate: $27-$30/hr. DOE GTS Technology is hiring a Public Safety Desktop Support Technician to provide high-quality IT support both onsite and over the phone. This role is responsible for troubleshooting and resolving hardware, software, and network issues including Cradlepoint devices, Dell Rugged systems, Windows 10/11, Microsoft 0365, and general break/fix support ensuring client staff remain productive and supported. Responsibilities Serve as the first point of contact for technology-related requests and incidents. Troubleshoot and resolve issues with desktops, laptops, peripherals, Cradlepoint, and Dell Rugged devices in person and over the phone. Install, configure, upgrade, and maintain Windows 10/11 and O365 applications. Provide network and connectivity support (LAN, wireless, DNS, DHCP, TCP/IP). Document issues/resolutions and escalate when needed. Participate in an on-call rotation (evenings/weekends) Must pass drug test and Criminal Justice Information Systems (CJIS) background check upon hire. Qualifications Associate degree in Computer Science, MIS, or related field (or equivalent experience). 2+ years of IT support experience with hardware/software troubleshooting. 2+ years of Microsoft 365, Active Directory, networking fundamentals, and break/fix support. 2+ Microsoft Intune, MDM, and Endpoint management Strong communication, customer service, and problem-solving skills. Valid Driver's License; ability to lift up to 50 lbs. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website.

Job Title: Desktop Support Tech/ L2 Pay Rate: $21.50/hr on W2 Duration: 06+ Months (Possibility of Extension) Key Responsibilities The candidate should be a highly motivated team player with the skills and ability to effectively manage changing priorities, to create, maintain, and publish relevant support documentation to assist all end users in quickly resolving their incidents and service requests, ultimately promoting greater self-sufficiency among users. Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization. Can offer priority services for executive and VIP users. Take ownership of issues by analyzing problems to implement quick solutions and restore service to the customer, escalating to other support teams as needed. Can provide services like a rotating fleet, similar to the Apple Genius Bar. To provide exceptional customer service, ensuring all customers are treated efficiently and appropriately. Use strong verbal communication skills to engage effectively with both technical and non-technical colleagues at all organizational levels. Be open to participating in training to stay updated with the latest technology and internal system processes. Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized desktop software and applications. Provide onsite support to TCS, customers, and OEM SMEs for installing, upgrading, and troubleshooting network and compute devices. Provide advanced support for complex issues regarding End User Workspace hardware, software, and applications. To accurately record, update, and document requests using the IT service desk system. Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, video conferencing equipment, and any other authorized peripheral devices. To contribute in reporting to TCS and customer requirements. Comply any additional tasks assigned that are within the individual's skill set. Carry out routine preventative maintenance tasks on both devices and software. Follow and implement the instructions given by Subject Matter Experts. To help users with any recorded IT-related incidents when requested. Technical Knowledge A solid understanding of IT principles, including networks, hardware, and domains. Proficient in leading software applications, including MS Office, Lotus Notes or HCL notes in use?, and MS Outlook. Skilled in operating systems such as Windows and Mac software. Extensive experience in troubleshooting hardware and software for end-user devices. In-depth knowledge of mobile devices, particularly Android phones and iPhones. Have experience in building, configuring, replacing, and troubleshooting hardware components for end-user computers. Candidates should have experience in supporting devices such as printers and meeting room equipment. Understanding the principles of data backup. Familiarity with virtual environments, Mobile Device Management (MDM), and Virtual Private Network (VPN) systems. Strong knowledge and hands-on experience with systems like SCCM, MDM, Citrix, and similar platforms to enhance end user workspace services. Basic knowledge of infrastructure (compute and network) hardware architecture is necessary to understand the procedures shared by L2 teams during troubleshooting and H&E (hardware and engineering) support.

IDR is seeking a IT Infrastructure Engineer to join one of our top clients for a full-time opportunity in Fort Worth, TX. This role offers a chance to work within a dynamic IT environment focused on network and systems administration. The organization supports a fast-paced, family-oriented culture that encourages professional growth. Position Overview for the IT Infrastructure Engineer: Wear multiple hats across networking and systems administration responsibilities Support Microsoft Azure, Windows Server, VMware virtualization, and Remote Desktop Services Automate tasks and scripting using PowerShell Contribute to a fast-paced team environment with a focus on long-term growth Work in-office, with Summer Work-from-home Fridays, requiring a commitment of 50 hours per week Requirements for the IT Infrastructure Engineer: 0-5 years of experience in IT Infrastructure (Systems Administration and/or Networking) Bachelor's degree from a credible, four-year university (3.25 GPA or more) Hands-on experience with Microsoft Azure Experience supporting Windows Server, VMware virtualization, and Remote Desktop Services Proficiency with PowerShell for automation and scripting What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

This role does have an on-site responsibility in our Boston office(280 Congress Street) and our data center. Additionally, there is an on call rotation between DCE team. Our data center is located in Andover, MA. You will be required to work at the data center regularly on weekends during the maintenance window. MISSION: Helps define and maintain Alegeus On-premise and Cloud environments to ensure that the organization's Platform solutions are built within a consistent framework and aligned to strategy. Implements and may lead activities that generally impact multiple components / processes and the work of own and possibly other teams. Assigned highly-complex, strategic undertakings that regularly require the application of independent judgment and creativity. Receives work in short, mid- and long- term outcomes and operates within the context of defined operating outcomes. Provide strategic direction, tactical operation and hands-on technical building / troubleshooting for areas that encompass On-Premise and Cloud-Hosted environments including areas of system administration, network administration, database administration, all things automation and security to ensure service level agreements and/or company objectives. ROLE-BASED COMPETENCIES: The desired candidate must have the following competencies: Ability to produce significant output with minimal wasted effort. Can evaluate competing priorities, select intelligently and plan appropriately. Action oriented. A strong bias toward action and persistence to see things through to completion. Able to structure and process data and draw conclusions. Able to take action based upon data/fact. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail. Acts without being told what to do. Brings new ideas to the company. Reaches out to peers and cooperates with leaders to establish an overall collaborative working relationship. A team player at heart with strong, informed decisions and a willingness to engage in respectful, creative debate. Requirements and Qualifications Bachelor's degree in Computer Science; a related field or work experience Strong Systems, Network, Database administration and automation experience Familiarity with both backend and frontend programming languages Strong System configuration management experience - eg. Ansible, Jenkins, Puppet, Terraform, Chef, Python Strong organizational, project management and problem-solving skills - Motivated SELF-STARTER Responsible for the design, planning, implementation, and maintenance of companies' infrastructure: System - Network - Database - Data Center - Cloud (Azure). Will be expected to show leadership to and mentor less experienced engineers/administrators. Cross-training and learning skills will be required for new technologies. Cabling / OSI Layer 1-2 skills required for data center management of physical devices and connectivity Specific responsibilities include: Design, install, configure, maintain, patch, and perform system integration testing of all Systems, Network, Database resources. Maintain and monitor Network infrastructure stability in all On-Premises and Cloud environments using commercial and opensource tools (Routers, Switches, Firewalls, Load Balancers, Cloud Networking). Audit and improve overall environment cybersecurity. Automation of Hybrid cloud Infrastructure processes and tasks Troubleshooting database issues within both corporate and platform environments. Recommend, schedule, and implement system, network and database repairs and upgrades. Determine solutions to remediate recurring problems or automate recurring tasks. Analyze and understand business requirements to insure optimal architecture and infrastructure to assure high availability, recoverability and scalability. Monitor All environments for proactive assessment of performance and identification of potential resource bottlenecks using various tools (commercial and opensource) Perform capacity planning, performance optimization, and preventative maintenance duties such as backup/recovery and tuning. Research, evaluate, and recommend technology products and services. Provide training and support to users / peers. Establish and maintain contact with vendors for maintenance and service. Participate in the creation and maintenance of system administration best practices, technical standards, policies, and documentation. Responsible for development and documentation of corporate policies and procedures related to network, system, and device use and security. Responsible for the overall design and growth of local and wide area networks. Provide second level support. This requires resolution of user and network issues beyond the first level help desk expertise or security capabilities. Work closely with Development, QA, DevOps and Security teams on capacity planning, budgets, automation, security and innovation surrounding network and system solutions. On-Call rotations: Outside business hours / weekends across Data Center Engineering IT Team EDUCATION/EXPERIENCE: Bachelor's degree or equivalent degree in Computer Science, Computer Engineering, or related field, plus five (10-15+) years of progressively responsible experience in database administration. Experience includes five (10-15+) years of most of the following (experience may be gained concurrently): Network Environment Management - Cisco, Juniper, Palo Alto, F5 and/or similar technologies (10-15+ years Virtualization Environments Management - VMware, Azure, AWS, ZEN and/or similar technologies (10-15+ years) Storage environments - Infinidat, PureStorage, EMC, NetApps, Azure Blob, AWS S3/Glazier Windows environment - Active Directory, DNS, DHCP, Group Policies Linux Environments - CentOS, Ubuntu, RHEL and/or similar technologies Scripting - Powershell, Python, Perl, Bash and/or similar technologies (5-10+ years) Database Administration - MS SQL Server, Azure DB service, any other pertinent relational database A High-Level of understanding of infrastructure products and services and, more importantly, the ability to translate those technologies into value-added services for the supported business community Proven experience in overall Infrastructure planning, development and implementation Proven experience in fast paced, high traffic, highly virtualized environments supporting a Hybrid - SaaS delivery model The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring an experienced Cloud Systems Engineer. This role requires you to be eligible for a Federal clearance to interview. This position is onsite and will require you to work out of Washington, D.C. Overview The C&CA Systems team is seeking cloud professionals proficient in administering AWS GovCloud cloud service platform. Become part of a team responsible for building a cloud business platform within the Federal Reserve Board. At least five years of demonstrated experience supporting cloud platforms. As a Senior Cloud Systems Engineer, we require 10 years of experience in the field of technology including application development, 5 of which focused on supporting cloud technologies. Education Preference Candidates should possess a bachelor's degree in computer science, information technology, or a related field. Clearance Requirements Public Trust Onsite Requirements On-Site Responsibilities Design and create custom cloud applications tailored to project needs. Set up and configure DevSecOps pipelines for secure cloud environments. Partner with cloud platform and development teams to manage and enable cloud infrastructure supporting business applications. Deploy, migrate, and maintain secure systems for IaaS, PaaS, and SaaS environments. Develop software following SDLCs including DevOps, Agile, Lean, or Iterative methodologies. Utilize high-level programming languages such as Python, PowerShell, or Infrastructure as Code tools like Terraform or AWS CloudFormation. Implement automation, CI/CD pipelines, and containerization practices, with experience using GitLab or Azure DevOps preferred. Work with AWS service offerings and government cloud environments, ensuring compliance with security standards. Apply knowledge of cloud architectures, web servers, load balancers, and storage solutions like AWS Load Balancer. Support cloud migration efforts and optimize solutions for cost efficiency. Incorporate security best practices, including cloud federation technologies such as SAML, Okta, OAuth, and OpenID Connect. Qualifications Ten years of experience in technology, including five years supporting cloud platforms. Proficiency with AWS environments, especially AWS GovCloud. Experience designing and deploying secure cloud solutions across IaaS, PaaS, and SaaS. Strong understanding of cloud-based architectures, security, and cost optimization. Skilled in programming languages and infrastructure as code, especially Python 3.x, PowerShell, AWS CloudFormation, Terraform, or AWS CDK. Knowledge of RESTful Web Services, AWS API Gateway, and cloud security protocols. Experience with CloudWatch, CloudTrail, Lambda, RDS, Aurora, and other AWS components. Familiar with highly secure operating environments, FISMA, FedRAMP, and related compliance standards. Desired Skills Additional experience with data lakes, lake formation, and analytics architectures. Containerization expertise using Docker, Kubernetes (EKS, ECS, Fargate). Familiarity with the AWS Well Architected Framework and enterprise observability platforms like Splunk. Knowledge of Data Quality testing tools such as Great Expectations or Glue Data Quality. Direct management of AWS services including CloudTrail, CloudWatch, S3, RDS/PostgreSQL, and Lambda.

IDR is seeking a Network Engineer III to join one of our top clients for an opportunity in Dallas, TX. This role is within a leading organization, focusing on designing and maintaining complex network infrastructures to ensure optimal performance and security. Position Overview for the Network Engineer III: Designs, implements, and maintains secure campus-wide network infrastructure, including firewalls, routers, switches, and WAN-connected sites. Provides expertise in network security, capacity planning, and technology evaluation. Mentors junior engineers and ensures compliance with industry standards. Coordinates with cross-functional teams and participates in on-call rotations and network change windows. Requires strong experience with BGP and Cisco ACI. Requirements for the Network Engineer III: 8+ years of professional experience within IT 3+ years of BGP, OSPF, EIGRP routing and Cisco network configuration 2+ years with Cisco ACI, SDN, and network virtualization Experienced in network automation with Python/Perl and tools like Ansible or Puppet Experienced in network security, firewalls, VPNs, and monitoring tools (Solarwinds, AKIPS) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Are you an experienced Consultant, IT Architecture with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Consultant, IT Architecture to work in their company in Austin, TX. Primary Responsibilities/Accountabilities: Implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise- wide solutions, using the company hardware/software products and/or processes and methodologies Integrates solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure Identifies additional product/services sales opportunities in customer organization Assists the sales organisation and related Practice Areas as technical/industry subject matter experts The role requires skills and understanding of the industry's best practices and methodologies to tie dissimilar components together into an aggregate system. Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials. Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans Constructs risk assessments and corresponding remediation plans relative to custom solution proposals Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition support to service delivery Serves as a services subject matter expert to both internal and external customers Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables Participates in applicable win-loss reviews and incorporates learnings into future solutions Leads a technical team in developing solutions to complex business problems. Leads the design of multiple service areas or technologies within a broader services solution; leads overall technical implementation for large and complex engagements Contributes to the sales pursuit strategy. Participates or leads in customer presentations at the senior leadership level or higher May participate or lead in establishing operational plans and processes for the group. Leads research, discovery, planning and implementation efforts to improve business processes. Mentors less experienced team members May be involved in international sales opportunities. Provides expertise on the availability and viability of third-party components and services. Ensures third-party components comply with established architecture. Implements the information technology architecture and the total systems solutions to the enterprise-wide systems requirements of the customer. Participates in the Solution Architecture Review for projects, applications and infrastructure. Defines standardized reference architectures for processes and technology Qualifications: 8 to 12 years of professional experience with a bachelor's degree in computer science or a relevant field Strong working experience building Infrastructure automation using Ansible, Terraform or others in a Private/On-Prem Data centre leveraging bare-metal servers Strong experience with Linux and storage fundamentals, Kubernetes networking, storage RBAC, POD Security, Operator SDK/Use of Fabric8 API. Knowledge of core networking fundamentals, BGP/eBGP, Calico networking, service mesh (e.g., Istio, NGINX) Programming - Shell scripting, Python, HELM, Automation - Ansible, CICD Strong working experience with application architecture, HA, DR, Infrastructure services (DNS, Load Balancer, Firewall, TLS certs, web servers, reverse proxies, GIT Broad knowledge in systems telemetry and monitoring (ELK, Prometheus, Grafana, Dynatrace, Splunk, etc.) Experience with Agile methodologies, effective working independently and in a virtual team setting.

We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends project coordination, technical telecom/network operations, and order management. This position supports the full lifecycle of service delivery-from order intake to billing-ensuring high levels of customer satisfaction, operational efficiency, and continuous improvement. It is ideal for candidates looking to grow in IT, networking, and customer service domains. Key Responsibilities: Customer & Project Coordination Serve as the single point of contact for assigned customer accounts. Coordinate with Sales, Service Delivery, Product, and Technical teams to implement solutions. Manage critical dates, handle escalations, and ensure timely delivery of services. Participate in weekly/monthly review calls with clients and leadership to track progress and address challenges. Maintain strong communication with internal teams and customers to improve processes and enhance satisfaction. Order Management & Documentation Validate and process orders through multiple channels, ensuring accurate entry into systems. Execute customer quotes and manage orders for local exchange carriers. Handle escalations for special and expedited order requests. Maintain close working relationships with Sales/Customer Care Managers to ensure timely and accurate order entry. Document all issues, troubleshooting steps, and resolutions in the ticketing system. Support billing processes and maintain technical documentation. Technical & Operational Support Read and interpret maps, building plans, and utility demarcation points. Support network planning, builds, and disconnect projects with technical accuracy. Troubleshoot Layer 1 and Layer 2 technologies (Ethernet, SONET, STM, E1/T1). Perform Root Cause Analysis (RCA) for missed metrics and drive improvement plans. Contribute to operational automation initiatives to optimize delivery cycles. Continuous Learning & Process Improvement Stay updated on new products, systems/tools, and process changes. Apply critical thinking to evaluate order packages and improve workflows. Continuously enhance job skills through training and professional development. Qualifications: Required: Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Associate's degree, high school diploma, or bachelor's degree in IT, Computer Science, Networking, or a related field. 0-1 years of experience in telecom/network operations or customer service. Strong customer service, problem-solving, and analytical skills. Effective verbal, written, and interpersonal communication skills. Proficiency in Windows-based applications (Word, Excel, etc.). Strong organizational skills and attention to detail. Ability to manage multiple projects in a fast-paced environment. Preferred: 0-1 years of experience in telecommunications or IT. Understanding of technical products and services. Basic project management skills or certification. Experience working in a global delivery model. Knowledge of order processing and provisioning workflows. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Pay: $40,000 ($19.23/hour) Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. SME Network Engineer Location: Lorton, VA (22079) Citizenship: U.S. Citizen (required for access to DHS IT systems) Clearance: Must be able to obtain and maintain DHS/ICE Fitness Determination (Public Trust), including a favorable preliminary Fitness and full NBIS eAPP investigation (SF-85P, OF-306, SSA-89, fingerprints, PREA questionnaire if required) Schedule: Full-time; business hours (7:00-5:30, M-F) with required 24/7 on-call availability Hybrid Work: Lorton, VA roles may telework up to 2 days per week; 3 days onsite required (subject to mission needs) Travel: Occasional CONUS travel; local travel within 50 miles is not reimbursable Role Overview Harmonia Holdings Group is seeking an experienced SME Network Engineer to support DHS ICE Homeland Security Investigations (HSI) Title III and Linguists Unit (T3LU) under the CALEA program. This role provides hands-on leadership across all network engineering functions, including architecture, routing, switching, firewall engineering, VPN and PKI integration, segmentation design, troubleshooting, and IA/accreditation-grade documentation. The SME ensures the integrity, resilience, and performance of mission-critical CALEA networks and collaborates closely with Systems, Virtualization, Storage, and Field Engineering teams to ensure end-to-end operational success. This position supports DHS's mission while contributing to Harmonia's overarching goals: delivering premier technology services, driving mission-focused innovation, sustaining organizational excellence, and being an employer of choice for skilled professionals. Responsibilities Network Architecture & Design Design, document, and maintain CALEA network architecture, including: Layer 2/Layer 3 topology IP address schema and subnetting VLAN/VRF segmentation Routing design (OSPF, BGP, EIGRP, static routing) Firewall zoning, NAT policies, and security segmentation VPN tunnels, encrypted transport paths, and PKI integrations COOP/DR network routing and failover paths Produce and maintain authoritative network diagrams, data flows, trust boundaries, and configuration baselines. Evaluate, recommend, and implement enhancements to improve security, availability, and performance. Network Operations & Troubleshooting Serve as the primary network engineer for diagnosing, resolving, and preventing outages across the CALEA enterprise. Perform packet-level analysis (Wireshark/tcpdump), flow analysis, and log correlation to identify and remediate issues. Lead network upgrades, configuration changes, ACL/policy adjustments, and planned maintenance. Monitor network performance and availability; tune routing, firewall, and VPN parameters as needed. Firewall, Security & Accreditation Support Engineer and maintain firewall policies and segmentation (Palo Alto preferred; Fortinet/Cisco ASA experience acceptable). Support security hardening, vulnerability remediation, and IA/ATO documentation requirements. Produce accreditation-ready artifacts, including boundary diagrams, data-flow representations, rule documentation, and enclave segmentation maps. Collaborate with ISSO and security teams to address findings and strengthen compliance posture. Interoperability & Cross-Domain Integration Document and support network dependencies across Active Directory, DNS/DHCP, VMware/vSphere, SAN/iSCSI/NFS storage, and application tiers. Validate end-to-end system functionality after network changes. Partner with Systems, Virtualization, Storage, and Field SMEs to maintain seamless operations across CALEA sites. COOP/DR & Lab Engineering Contribute to COOP/DR planning, design, and testing to ensure high availability and rapid failover capabilities. Support lab environment setup for replication, patch validation, and network simulation. Documentation & Mission Coordination Maintain technical documentation, diagrams, IP plans, SOPs, and configuration repositories. Coordinate with Harmonia and ICE technical leads to resolve issues, support field operations, and sustain mission readiness. Required Qualifications Bachelor's degree in IT, Engineering, or related field OR +5 years equivalent experience. 10+ years of enterprise network engineering experience with increasing responsibility. Technical Proficiency Deep hands-on experience with: Cisco routing/switching (3k-9k platforms) Palo Alto or Fortinet firewalls and policy design VPN architecture, IPsec tunneling, PKI integration Network segmentation using VLANs, VRFs, and security zones Packet capture and analysis Network monitoring and telemetry tools (SolarWinds, NetFlow, Splunk, etc.) Demonstrated ability to produce complete network diagrams and architecture documentation based solely on device configuration, logs, and analysis. Strong understanding of cross-domain interactions (DNS, AD, VMware networking, SAN connectivity). Preferred Certifications CCNA, CCNP Enterprise, or CCNP Security PCNSE Fortinet NSE4/NSE5 CCIE-level competency (or equivalent expertise) Additional certifications may be required after hire and must be obtained within designated timelines. Professional Competencies Excellent communication skills with both technical and non-technical stakeholders. Proven ability to work independently in high-pressure, mission-critical environments. Strong analytical, investigative, and documentation skills. Preferred Experience Experience supporting federal law enforcement IT systems or CALEA-aligned mission operations. Hands-on participation in COOP/DR architecture or failover site execution. Experience with VPN transitions, network segmentation, and multi-site resiliency. Familiarity with Kubernetes/container environments (e.g., JSI platforms). Experience supporting 24/7 high-availability operations. Soft Skills Strong initiative and attention to detail. Adaptability to evolving mission requirements and operational tempo. Collaborative approach with technical teams, vendors, and government partners. Alignment with Harmonia's principles of excellence, collaboration, curiosity, and integrity. Physical Demands / Work Environment Must regularly lift/move up to 50 lbs.; occasionally up to 80 lbs. using a hand truck or lift cart. Requires standing, kneeling, crouching, and navigating server-room environments. Normal vision and hearing required; moderate server-room noise.

Systems Engineer I (Linux Focus | Contract-to-Hire | 100% Onsite - Denton, TX) Duration: Contract to Hire Work Schedule: Standard 8-5 with flexibility; onsite required with occasional remote accommodations for life events Work Authorization: Must be authorized to work in the United States without current or future sponsorship Background Check: Must pass a Criminal Justice Information Systems (CJIS) background check upon hire We're seeking a motivated Systems Engineer I to join a dynamic public-sector technology team supporting critical infrastructure and enterprise systems. This role is ideal for an early-career professional who's ready to deepen their hands-on experience in Linux (especially Red Hat), virtualization, and data center operations. You'll work closely with a senior systems engineer to stabilize core infrastructure, support private cloud initiatives, and gain exposure to enterprise monitoring and automation tools. The position is contract-to-hire, with a targeted conversion to full-time employment (estimated salary around $60,000). Systems Operations & Support (70%) Perform daily administration and support for Linux servers (Red Hat preferred) and related infrastructure. Assist with patching, backups, and monitoring using tools such as Nagios, SolarWinds, and WhatsUp Gold (or similar systems). Support virtualization platforms and contribute to the ongoing transition away from VMware. Help stabilize listservs, maintain monitoring systems, and support the buildout of a private cloud environment. Participate in general data center operations, ensuring reliability, uptime, and environmental stability. Documentation & Collaboration (20%) Maintain runbooks, system diagrams, and operational documentation for configuration, patching, and incident response. Follow established change management and problem resolution processes. Collaborate closely with internal IT teams and provide professional, customer-focused support. Projects & Professional Growth (10%) Contribute to infrastructure modernization and automation initiatives, including patching and vulnerability management tools such as AutoBox and Rapid7. Expand skills in scripting, infrastructure automation, and cloud administration (Azure, AWS). Pursue growth within a clearly defined Systems Engineer career track (I → II → III) with associated salary advancement. Education/Experience Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). Practical experience with Linux systems administration (Red Hat strongly preferred) required. Familiarity with virtualization and monitoring systems such as Nagios, SolarWinds, or WhatsUp Gold. Understanding of data center operations, networking fundamentals, and patch management processes. Strong troubleshooting, documentation, and communication skills. Relevant certifications (CompTIA Linux+, Red Hat, Microsoft, AWS, etc.) a plus. Why You'll Love This Opportunity Work on mission-driven infrastructure projects that support public-sector services and operations. Learn from senior engineers in a collaborative, hands-on environment. Gain experience across Linux, virtualization, and private cloud technologies. Defined career growth path with long-term conversion potential. Excellent benefits upon full-time conversion - including pension-style retirement, competitive insurance, and potential tuition reimbursement. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website.

Qualifications/Skills: Minimum CCNA/JNCIA certification; CCNP (Routing and Switching) preferred. Familiarity with PoP infrastructure concepts including MMR, cross connect, peering, cage, patch panel, and ODF. Proficient in fiber-optic technology, cable and connector types, patch panels, and optical transport technologies. Experience in ordering cross connects and local patches from vendors like Equinix, Interxion, Telehouse, etc. across the region. Hands-on experience in Edge capacity provisioning and decommissioning. Skilled in network optimization, including re-stripes, migrations, and capacity upgrades. Strong understanding and practical experience with networking protocols such as BGP, LACP, IS-IS, and MPLS. Excellent attention to detail, time management, and organizational skills. Proven ability to maintain comprehensive documentation. Expert troubleshooting skills with the capacity to analyze complex situations under pressure. Effective communicator with the ability to collaborate with external peers, vendors, and internal teams. Programming and scripting capabilities are highly desirable. Ability to thrive in a fast-paced, dynamic global team environment with minimal supervision. Proactive, self-motivated, with a can-do attitude. Responsibilities: Deploy, configure, and maintain large-scale production and corporate network and server infrastructure across data centers, Points of Presence (POPs), edge, backbone, and content delivery network (CDN) infrastructure. Provide onsite network support and expertise within local data center campuses and offer remote support for POP sites, collaborating with vendor support teams. Schedule and execute network maintenance, repairs, or upgrades, with minimum impact on production networks. Turn up new circuits and collaborate with vendors to troubleshoot out-of-service or faulty circuits. Maintain accurate documentation and database updates to reflect changes in the network.