Customer Success Manager jobs at Netskope - 3556 jobs

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

Sr. Customer Success Manager - SMB/Mid Market HoneyBook is the leading AI‑powered business management platform for service‑based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI‑powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast‑paced, intellectually‑charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role We're looking for a Sr. Customer Success Manager - SMB/Mid‑Market to design and run proactive customer success programs that measurably accelerate time‑to‑value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder‑IC, you'll own outcomes end‑to‑end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune‑ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs. Here's what we're looking for in a candidate Must‑haves Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time‑to‑value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection. Nice‑to‑haves Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade‑offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them. Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid‑Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune‑ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortable using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI‑assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff Mission‑driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out‑of‑the‑box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k‑$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. HoneyBook is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We honor all candidates and are committed to a fair recruitment process. #J-18808-Ljbffr

eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world's most complex organizations-from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue. We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain. The Opportunity We're at an inflection point. Our platform is proven, our customers see tremendous value in their customer operations, and we're sitting on 2/3 of our business and our highest growth potential right here in North America. But we have a strategic challenge to solve: while we're deeply successful within our operational sandboxes, we're not yet driving the broader AI transformation conversation at the C-suite level. We need a Head of Customer Success for North America who can change that trajectory-someone who can elevate our relationships from successful implementations to strategic partnerships that shape our customers' entire AI agenda, particularly around customer engagement and operations where AI ROI is most tangible and measurable. The Role As Head of Customer Success for North America, you will own the strategic expansion and deepening of our most important customer relationships. This isn't traditional customer success focused on adoption metrics and renewals. This is about becoming a trusted advisor to CXOs, connecting our knowledge infrastructure capabilities to their customer engagement transformation imperatives, and positioning eGain as essential to how they think about scaling AI to deliver measurable ROI across their customer operations. You'll work with customers operating in highly regulated, high-complexity environments where getting AI right in customer-facing scenarios isn't optional-it's existential. Your ability to speak their language, understand their constraints around customer data and compliance, and articulate how trusted, governed knowledge infrastructure enables (rather than constrains) their ability to deliver AI ROI at scale will be critical. What You'll DoStrategic Relationship Building Systematically elevate our customer relationships from operational sponsors to C-suite stakeholders (Chief Customer Officer, Chief Experience Officer, CIO, CDO, CTO, Chief AI Officer) Create and execute account expansion strategies that position eGain at the center of customers' customer engagement and AI transformation roadmaps Build executive alignment around the criticality of trusted knowledge infrastructure for delivering AI ROI at scale in customer operations Customer Success Leadership Own North American customer outcomes, expansion, and retention across our enterprise portfolio Build and scale a customer success organization capable of supporting complex, regulated enterprises Define success metrics that balance operational excellence with strategic relationship depth and demonstrated AI ROI AI ROI and Customer Engagement Advisory Engage CXOs in substantive conversations about how to achieve measurable AI ROI in customer operations and engagement Translate technical concepts around knowledge infrastructure, governance, and compliance into business outcomes: reduced handle time, improved CSAT, increased automation rates, and customer lifetime value Serve as a thought partner on how to operationalize AI at scale in customer-facing functions where trust, accuracy, and consistency directly impact customer experience and business results Cross-Functional Collaboration Partner closely with Sales to identify expansion opportunities and support enterprise deals Work with Product to ensure customer insights shape our roadmap for customer engagement use cases Collaborate with Marketing on customer advocacy, case studies, and thought leadership around AI ROI in customer operations Develop deep expertise in how our target customers are approaching customer engagement transformation and measuring AI ROI Understand the regulatory, compliance, and operational dynamics in customer operations across industries like financial services, government, healthcare, and insurance Position eGain ahead of market shifts in customer engagement technology and AI deployment Who You AreAI-Native Thinker with Customer Operations Expertise You naturally think in terms of AI transformation in customer engagement and operations, not just software implementation You understand why trusted knowledge infrastructure is the foundation for delivering AI ROI at scale in customer-facing scenarios-and can articulate this to any audience You're curious about where generative AI is heading in customer engagement and how governance, compliance, and trust will shape enterprise adoption in customer operations Executive Presence You can walk into a room with a Chief Customer Officer, Chief Experience Officer, or Chief AI Officer and immediately add value to the conversation about customer engagement strategy You have the gravitas and communication skills to be taken seriously by senior leaders at Fortune 500 companies You're comfortable translating between technical depth, customer operations metrics, and business impact Strategic Yet Tactical You see the big picture-where a customer relationship should be in 18 months and what AI ROI looks like at scale-but you're also willing to roll up your sleeves today You can build an account strategy tied to customer engagement outcomes and then execute the details to make it happen You balance long-term relationship building with near-term business outcomes and demonstrable ROI Intellectually Curious and Hungry You're energized by complex problems and sophisticated customers You read, learn, and seek to understand how AI is reshaping customer engagement and operations You're not satisfied with the status quo-you want to build something significant Requirements 10+ years of experience in customer success, account management, or consulting roles serving enterprise customers, ideally with focus on customer operations, contact centers, or customer experience Proven track record of building and managing C-suite relationships at large, complex organizations Deep understanding of AI/ML, customer engagement technology, and the unique challenges of deploying AI in customer-facing operations within regulated industries Experience in at least one of our core verticals: financial services, government, healthcare, or insurance Demonstrated ability to think strategically about AI ROI while executing tactically Exceptional communication and presentation skills with ability to discuss both technology and business outcomes Must be located in or willing to relocate to the San Francisco Bay Area This role is based in our Sunnyvale, CA headquarters and requires five days per week in-office presence Position requires approximately 50% travel to customer sites across North America Why This Role Matters The future of customer engagement depends on AI that actually delivers ROI. Our customers are dealing with millions of customer interactions, regulatory requirements around customer data, and business-critical moments where poor AI performance directly impacts revenue and brand reputation. The companies that figure out how to scale AI responsibly and effectively in customer operations will win their markets. The ones that don't will fall behind. You'll be at the center of that transformation, helping some of the world's most important organizations achieve measurable AI ROI in how they serve and engage their customers. If you're intellectually curious, strategically minded, and excited about shaping how enterprises think about AI infrastructure for customer operations, this is your opportunity. Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) To Apply Email your resumé to **************** with the position title “Head of Customer Success, NA” in the email subject and a brief note explaining why you're the right person to help eGain break through to the C-suite at our most important customers and drive the conversation around AI ROI at scale in customer engagement. Compensation Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Job Title: Director - Client Success Travel: 25-30% based on client needs About SkillNet Solutions SkillNet Solutions, Inc. is a leader in modern commerce, delivering consulting, AI solutions, and technology services to enterprises undergoing digital transformation. By implementing cloud and SaaS applications, SkillNet helps clients adapt to evolving consumer behaviors and build seamless client journeys across B2B, B2C, and B2B2C models. Since 1996, SkillNet has partnered with industry leaders such as Oracle, Salesforce, AWS, and others to accelerate agility, modernize operations, and elevate digital and in-store experiences. With solutions delivered across 63 countries for global brands including Disney, lululemon athletica, and PayPal, SkillNet continues to redefine what's possible in retail transformation. Position Summary We are seeking a strategic, relationship-driven Director of Client Success to lead enterprise retail accounts and ensure clients realize maximum value from SkillNet's solutions. This role focuses on expanding existing accounts (“farming”), driving measurable business outcomes, and steering multi-phase transformation initiatives across digital, in-store, and omnichannel operations. The ideal candidate brings deep retail expertise, strong commercial acumen, and the ability to build long-term executive relationships while orchestrating high-impact programs. Key Responsibilities Client Success & Strategic Advisory Serve as the trusted advisor to enterprise retail clients, ensuring alignment between their business objectives and SkillNet's digital transformation solutions. Lead business transformation initiatives that improve operational efficiency, client engagement, and profitability. Develop and execute strategic account plans centered on client value, retention, and revenue expansion. Account Growth & KPI Ownership Own account-level KPIs including: Upsell and cross-sell targets On-time delivery for non-SDLC project engagements Account health and client satisfaction metrics Identify, qualify, and drive expansion opportunities across client experience, cloud modernization, eCommerce, POS, OMS, ERP, CRM, payments, inventory, and other retail domains. Partner closely with Solutioning/Pre-Sales teams to develop compelling pitches, proposals, and value narratives that support account growth. Program & Delivery Leadership Oversee end-to-end delivery for multi-phase enterprise programs, ensuring timelines, budgets, and KPIs are met. Use data-driven insights to monitor performance, forecast opportunities, and guide strategic decision-making. Coordinate cross-functional teams across product, engineering, delivery, and operations to ensure seamless execution. Executive Relationship Management Build and strengthen relationships across C-suite, business, and IT leadership levels. Provide strategic guidance on cloud adoption, hybrid architectures, global expansion, and retail modernization roadmaps. Represent SkillNet in executive steering committees and business review sessions. Operational & Financial Oversight Lead financial planning and forecasting across all assigned accounts. Ensure optimal resource allocation and utilization across engagements. Promote collaboration, transparency, and continuous improvement across internal teams. Experience & Qualifications 10+ years in Client Success, Strategic Account Management, or Business Transformation-preferably in retail or consumer goods. Proven track record of growing enterprise accounts (upsell/cross-sell) through consultative engagement. Strong understanding of retail technologies: eCommerce, POS, OMS, ERP, CRM, payments, inventory, and unified commerce systems. Demonstrated success leading large-scale transformation programs and IT strategy initiatives. Expertise in financial management including budgeting, forecasting, and P&L impact. Experience with cloud and hybrid-cloud environments. Bachelor's degree in Business, Technology, or related field (MBA preferred). Core Competencies Client Success & Strategic Account Management Business Transformation Leadership Retail Technology & Unified Commerce Expertise Account Growth & Upsell Strategy Product Road-Mapping & IT Strategy Program & Project Delivery Cloud / Hybrid Cloud Adoption Data-Driven Decision Making Stakeholder & Executive Management Solutioning & Pitch Development Communication & Creative Problem Solving #J-18808-Ljbffr

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience - 7+ years of managing large complex facilities organizations experience - Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization - 6+ years of employee and performance management experience - Travel up to 30% of the time Preferred Qualifications - Experience collaborating and influencing multiple teams across multiple organizations - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience in manufacturing, process, or industrial engineering - Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python) - Experience independently driving VP-level documents - Six Sigma Master Black Belt, or experience maintaining material handling equipment and integrated systems - Six Sigma Master Black Belt, or experience working with major MHE integrators - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent - Master's degree, or Six Sigma Black Belt certification - Professional Engineering registration, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience - 7+ years of managing large complex facilities organizations experience - Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization - 6+ years of employee and performance management experience - Travel up to 30% of the time Preferred Qualifications - Experience collaborating and influencing multiple teams across multiple organizations - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience in manufacturing, process, or industrial engineering - Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python) - Experience independently driving VP-level documents - Six Sigma Master Black Belt, or experience maintaining material handling equipment and integrated systems - Six Sigma Master Black Belt, or experience working with major MHE integrators - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent - Master's degree, or Six Sigma Black Belt certification - Professional Engineering registration, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience - 7+ years of managing large complex facilities organizations experience - Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization - 6+ years of employee and performance management experience - Travel up to 30% of the time Preferred Qualifications - Experience collaborating and influencing multiple teams across multiple organizations - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience in manufacturing, process, or industrial engineering - Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python) - Experience independently driving VP-level documents - Six Sigma Master Black Belt, or experience maintaining material handling equipment and integrated systems - Six Sigma Master Black Belt, or experience working with major MHE integrators - Knowledge of Lean, Kaizen, Six Sigma concepts - Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent - Master's degree, or Six Sigma Black Belt certification - Professional Engineering registration, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Client Director - FS Banking Job Category: Sales Meet Our Team: Join our disruptive evolution of the software industry as a Strategic Client Director. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer-centric. Responsibilities Proactively lead a joint company-strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones for a one year, eighteen month and three-year period. Manage hire, train, and mentor new and existing Sales Executives (Account Executives and Client Success Managers). Represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. Establish productive, professional relationships with key executives in assigned customer accounts. Coordinate the involvement of all cross-functional resources, including support, service, and multi-level management resources, in order to meet account performance objectives and customers' expectations. Who You Are You have a successful track record of selling software and have progressed into sales leadership. You have a good foundation in pipeline development, strategic planning, account management, forecasting and consistent achievement of defined sales quota within the MEDDPICC selling approach. You are able to command the attention and influence your customer's thinking to quickly gain credibility and build strong multi-level relationships based upon adding value as opposed to appeasing immediate tension with a short-term solution. You create constructive disruption, helping customers to understand the urgency and impact of a new behaviour, and then proactively guide them through the change. You guide transformation in the account through innovative thinking and introducing initiatives, which satisfy customer needs and company goals, ensuring their relevance and competitiveness in the digital market. What You've Accomplished BA/BS degree or equivalent work experience. 8-12+ years of FS sales experience. Complex deal navigation accustomed at closing international business. In-depth knowledge of and proficiency in relationship selling of complex software solutions. Leadership both directly and virtually. Accomplished in selling software solutions within a specific vertical market. Ability to actively listen, hear and understand what is said and not said, and comprehend the meaning and intent. Ability to negotiate and explore alternatives and positions to reach outcomes that gain support and acceptance by all parties. Ability to persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Base salary range for this role is 169,500 - 263,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23121 It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. *************************************************************** #J-18808-Ljbffr

Engagement Manager - Digital Transformation Travel: 25-40% (U.S. client sites) Reports to: Director, Professional Services About SkillNet SkillNet Solutions is a global leader in digital transformation, specializing in customer experience (CX), unified commerce, and enterprise-scale eCommerce. We help mid-market and enterprise organizations modernize operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting‑led approach delivers both strategic guidance and hands‑on solution delivery across complex technology ecosystems. The Opportunity The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large‑scale digital transformation programs. Acting as a trusted advisor and executive‑facing guide, you lead clients from the earliest presales conversations through successful go‑live. This role blends strategy, solutioning, and hands‑on program leadership-ideal for someone with deep retail/digital expertise, strong executive presence, and a passion for solving complex problems. What you will do: Presales Leadership & Commercial Growth Lead end‑to‑end presales efforts, including discovery, solution framing, and executive‑ready presentations. Drive commercial outcomes tied to: Prospect‑to‑client conversion Account profitability and margin performance Add‑on revenue and account expansion Develop and refine SOWs that balance client needs with delivery feasibility and financial targets. Represent SkillNet's value proposition with clarity, confidence, and consultative insight. Executive Advisory & Client Strategy: Serve as the executive sponsor for major engagements, cultivating deep, trust‑based relationships with C‑suite leaders. Deliver strategic recommendations using structured thinking, creativity, and domain expertise. Lead high‑impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps. Maintain strong client satisfaction and long‑term account health (CSAT/NPS). Delivery Leadership & Technical Oversight: Oversee multi‑phase, multi‑workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.). Ensure on‑time, on‑budget, and on‑scope delivery while guiding cross‑functional delivery teams. Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance. Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum. Team Leadership & Methodology Governance: Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence. Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments. Continuously optimize delivery processes to enhance efficiency, predictability, and client value. What you bring Exceptional executive presence and the ability to influence and advise C‑level leaders. Proven success in presales‑driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes. Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts. 10+ years of experience in retail or B2B commerce with deep understanding of domain‑specific challenges. Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams. Hands‑on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth). Strong financial acumen including P&L ownership, budget management, and financial modeling. Comfortable working in highly ambiguous environments Bachelor's degree required; MBA preferred. Work and Benefits Snapshot SkillNet is committed to equitable, market‑competitive compensation. Total compensation for this role ranges from $150,000 - $200,000, based on experience and expertise. We offer a comprehensive benefits package including: Generous Medical, Dental, and Vision coverage Health spending accounts Long Term Disability 401(k) participation Flexible schedules PTO Learning & Development programs Company‑provided equipment for full‑time U.S.-based remote employees Offers are contingent upon successful completion of reference checks. Equal Opportunity Statement SkillNet Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any characteristic protected by law. About us At SkillNet, we're passionate engineers, and creative thinkers dedicated to making modern commerce work for everyone. Since 1996, we've partnered with global names like Disney, lululemon athletica, and PayPal‑helping them dream bigger and deliver smarter, seamless experiences for their customers. What drives us? Transforming commerce is about more than technology‑ it's about people. We're the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast‑moving digital atmosphere. By blending AI, cloud, and cutting‑edge SaaS, we help businesses anticipate the next shift and create a unified journey across B2B, B2C and B2B2C. With over 63 countries in our portfolio and a diverse, collaborative culture spanning three continents, SkillNet is always pushing boundaries (and having fun doing it!). We believe great ideas come from everywhere, so we're all about sharing knowledge, challenging the status quo, and celebrating our wins together. Ready to join a team that loves what they do and is shaping the future of commence? Let's engineer what comes next together! Our team is entirely remote and we're hiring! Take a look at our openings! ************************************* #J-18808-Ljbffr

A leading cloud services provider is seeking a Senior Startup Account Manager in San Francisco. This role aims to drive growth among well-funded fintech startups by collaborating with internal teams and external contacts. The ideal candidate will have over 7 years of experience in direct sales or business development within the software or fintech fields. Competitive compensation includes a base salary of USD 157,100-212,600 annually, plus stock options and comprehensive benefits. #J-18808-Ljbffr

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. Trusted by more startups and over 80% of unicorns, AWS provides the technology that powers the largest companies. About the Role We are seeking a Senior Startup Account Manager to earn trust and help drive growth amongst a set of well‑funded, high‑potential fintech startups. You will work with fintech startups building innovative solutions, collaborating with external contacts and internal teams to meet and exceed sales quota. Key Responsibilities Ensure customer success with early and mid‑stage startups. Drive revenue and market share in a defined territory or industry vertical. Accelerate customer adoption through well‑developed sales engagements and a successful GTM strategy. Meet or exceed quarterly revenue and goal targets. Develop and execute a comprehensive account/territory plan. Create and articulate compelling value propositions around AWS services. Engage Founders, CxO, Board of Directors and VC influencers to drive adoption. Work with partners to extend reach and drive adoption. Develop long‑term strategic relationships with key accounts. Expect moderate travel. Basic Qualifications 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C‑level executives. 7+ years of business development, partner development, sales or alliances management experience. Experience working at or selling into the Fintech/Financial Services industry. Preferred Qualifications 5+ years of building profitable partner ecosystems experience. Knowledge of the startup ecosystem, passion for AI/ML, and deep fintech/FSI experience. Benefits Base salary range: USD 157,100.00-212,600.00 annually. The Amazon package includes sign‑on payments, restricted stock units (RSUs), and sales incentives. Final compensation is determined by experience, qualifications, and location. Additional benefits include health insurance, 401(k) matching, paid time off, and parental leave. Location USA, CA, San Francisco. Equal Opportunity Employer Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Posted: December 23, 2025 (Updated 19 days ago) #J-18808-Ljbffr

Account Manager - Build Relationships. Drive Growth. Make an Impact. Compensation: $65,000.00 to $70,000.00 1st year. (Base plus Commission) Employment Type: Full-Time | Salary + Benefits About the Opportunity We're looking for a driven Account Manager who thrives in a sales environment and loves turning conversations into long-term partnerships. In this role, you'll manage and grow existing accounts while hunting for new opportunities that help fuel our company's continued expansion. If you're the type of person who enjoys connecting with people, uncovering needs, and delivering real solutions that make a difference - this is the place to do it. What You'll Be Doing Own your accounts: Build, maintain, and grow relationships with existing clients to ensure they see lasting value from our services. Drive new business: Conduct outbound outreach, research leads, and connect with decision-makers to generate qualified appointments for our outside sales team. Stay organized and proactive: Use Salesforce and other CRM tools to track pipelines, follow up consistently, and move opportunities forward. Collaborate and communicate: Partner with internal teams using Microsoft Teams and Outlook to deliver an exceptional client experience. Expand your reach: Leverage LinkedIn to identify and engage with industry professionals, prospects, and decision-makers. Consistently achieve a goal of 3-5 qualified appointments per week while deepening relationships with current clients. Who You Are You have 3+ years of experience in sales, account management, or business development. You're passionate about growing business - both from new prospects and within existing accounts. You're confident on the phone, comfortable with outreach, and skilled at uncovering client needs. You're motivated by results and enjoy hitting (and exceeding) goals. You're organized, tech-savvy, and fluent with Outlook, Salesforce, Teams, and LinkedIn. You can work on-site at our Westerville office. What's In It for You Base Salary: $40,000-45,000 /year + commission and structured bonuses ($20,000 - $25,000/year). Clear growth path into senior sales and account leadership roles. Comprehensive training and ongoing professional development. Access to a strong in-house lead program (McGraw-Hill). Health and Dental benefits for full-time employees. About Multivista Multivista, part of Hexagon, is the global leader in full-service visual construction documentation - with more than 4 billion square feet captured across $400 billion in construction projects. Our cutting-edge platform links inspection-grade photos and videos directly to architectural plans, giving clients unmatched project visibility and confidence. Join us and be part of a team that's redefining how the construction industry sees progress.

The Sales Program Manager is responsible for leading the successful commercialization of large-scale customer application projects in the global automotive market. This role ensures that business objectives, critical timelines, and deliverables for Automotive OEMs and Tier suppliers are met. The position works across global sales, engineering, and marketing teams to align program execution with strategic business goals and deliver measurable growth. Key Responsibilities Global Program Execution Provide business leadership for the successful commercialization of customer application projects globally. Collaborate with international sales and engineering teams on customer and product requirements. Drive accountability for completing customer-required questionnaires, surveys, and project deliverables. Support development of critical internal documents, including customer requirement documents, financial/NPV models, and pricing models. Ensure cost and revenue models align with business case expectations and meet targeted price, cost, and revenue goals. Lead and facilitate key engagements regarding project scope, milestones, and deliverables. Performance Tracking & Reporting Establish and maintain KPIs to monitor program success and health. Provide regular progress updates to executive leadership on key metrics such as program performance, revenue forecasts, profit expectations, and year-over-year growth. Manage and report on the overall program pipeline and revenue waterfall. Product Marketing Collaborate with the Content Marketing team to define marketing tactics, messaging, and plans for the automotive segment. Contribute to tradeshow strategies, product samples, and market-specific content development. Support the global sales team by providing strategic direction to identify and secure new opportunities. Product Strategy, Roadmap & Development Drive alignment between customer needs, market trends, and product development priorities. Stay informed on industry trends, technologies, and next-generation automotive developments. Develop product portfolio roadmaps that define new product and market opportunities to expand competitiveness and global offerings. Qualifications and Skills Strong strategic and analytical thinking skills; able to convert insights into actionable strategies. Proven program management experience within the automotive or related industry, ideally involving spec-driven product development cycles. Highly organized, detail-oriented, and capable of managing multiple global projects under strict deadlines. Exceptional leadership, communication, and problem-solving abilities. Deep knowledge of the global automotive landscape, including OEMs, Tier suppliers, and emerging technology trends. Experience working in cross-cultural environments across North America, Europe, and Asia-Pacific. Strong business and financial acumen with demonstrated success in technical sales. Proficient in CRM tools and Microsoft Office (Excel, PowerPoint, Word). Education and Experience Bachelor's degree in Business, Engineering, Automotive Technology, or related field; equivalent experience considered. 7-10 years of program management or related experience in the automotive or similar industry. Experience managing OEM and Tier 1 supplier programs. Demonstrated success managing multiple projects across various development stages. Proven record of driving business growth in global markets. Willingness and ability to travel internationally.

We are expanding our enterprise partnerships across the pharma and life sciences sector, supporting Corporate Affairs and Communications teams in managing complex, global digital ecosystems. We're seeking a US-based Account Lead with experience in Healthcare Communications, corporate digital operations and project management. You'll act as the day-to-day strategic and delivery lead for a major Corporate Affairs digital program - coordinating updates across multiple stakeholders, ensuring compliance and governance, and driving consistency across a network of global corporate and product websites. This is a hybrid role that blends account leadership, governance, and project delivery- ideal for someone who understands how to bring structure, clarity, and calm to a fast-moving corporate communications environment. What You'll Do Account Leadership & Client Partnership Serve as the primary point of contact for a US-based Corporate Affairs team. Build trusted relationships with stakeholders across Corporate Affairs, Digital/IT, HR, and agency partners. Translate business objectives into actionable digital plans and deliverables. Provide strategic oversight to ensure alignment, transparency, and on-time delivery. Governance and Workflow Oversee governance across a large multi-site corporate web ecosystem. Manage the intake, triage, and prioritization of content and technical requests. Coordinate workflows between creative/content agencies and technical delivery teams. Maintain SLA tracking, dashboards, and ongoing performance reporting. Project Management Lead quarterly delivery cycles tied to major corporate events, product launches, and content updates. Oversee day-to-day collaboration with offshore development and QA teams. Proactively manage risks, dependencies, and timelines to maintain operational stability. Leadership and Collaboration Partner with the wider team to ensure consistency and excellence in delivery. Contribute to refining governance frameworks and improving digital workflows. Represent Pulse in regular steering meetings and strategic planning sessions. Who You Are Experienced digital account or project lead (7-10 years) with pharma, biotech, or healthcare communications experience. Confident in managing multiple stakeholders and workstreams across corporate and product websites. Strong understanding of regulated digital publishing, compliance workflows, and corporate narrative alignment. Skilled communicator with excellent organizational instincts and client-facing presence. Hands-on with digital production and operations - understanding how sites are built, updated, and governed. Qualifications Bachelor's degree or equivalent professional experience. 5-9 years of experience in digital account management or project delivery. Demonstrated experience working in pharma, healthcare or life sciences and corporate communications Knowledge of CMS platforms (WordPress, Sitecore, AEM, etc.) and digital workflows. Experience managing SLAs, QA, and structured content workflows. Level & Reporting Equivalent to Base 2-3 (senior client-facing lead with PM capability). Reports to the Global Account Lead (EU-based). Why Join Pulse Digital Pulse partners with global life sciences organizations to deliver human-centric digital experiences that enhance corporate reputation and stakeholder engagement. You'll play a key role in shaping the digital operations of a global Corporate Affairs team - ensuring stability, consistency, and continuous improvement across an evolving web ecosystem.

About the Business Development Team The Business Development Team at FiscalNote is the key touchpoint for our client-focused approach. Our mission is to help our clients identify challenges and provide innovative, data-driven, and practical solutions to better navigate risk, opportunity, and uncertainty. We leverage our platform of software and information-services products to empower people and organizations with the right information at the right time. FiscalNote's on the Business Development Team, both experienced and new professionals, gain opportunities for learning and professional development in a diverse and innovative culture, rooted in our company values and mission. About the Position As a manager, you understand our product in a soup-to-nuts fashion and can boil down the platform offering to truly match the audience they are speaking to. Internally you keep our machine oiled, understanding how to talk across departments and how to motivate, align, and drive the organization; to surpass goals and exceed expectations. The Sales Development Representatives need to understand the power of marketing and the value of solution selling to turn general market interest into real business opportunities for FiscalNote. You will be responsible for managing a team of inside Sales Development Managers & Representatives to achieve and exceed their call scheduling objectives. About You You are motivating, empathetic, and metrics-driven. A natural mentor, you provide clear expectations, fair assessments, and constructive feedback that drives performance. You excel at fostering ambitious SDRs into high-performing business development professionals and are energized by the challenge of turning leads-both hot and cold-into tangible revenue opportunities. The base salary range for the role is $125,000 - 140,000 per year. #LI-HR1 What to Expect in this Position Lead, motivate, and evaluate a team of 30 SDRs and Managers Design and implement individualized coaching plans to strengthen performance and drive excellence Track and report on KPIs including SDR activity, meetings booked, meetings held, and opportunities created Measure and improve MQL qualification and conversion rates Develop SDRs for future leadership opportunities and broader responsibilities Collaborate closely with Sales and Marketing teams, leveraging platforms such as Salesforce, SalesLoft, Marketo, and Gong Provide hands-on mentorship and consistent guidance to SDRs What Sets You Apart Bachelor's degree in Business or related field 5+ years of experience managing and coaching SDRs and Managers Strong expertise with Salesforce and marketing automation platforms (Marketo, Pardot, Eloqua, etc.) Proven experience in prospecting, cold calling, and direct selling (preferably software or services) Demonstrated success in consistently achieving or exceeding quotas and targets Experience partnering with marketing to drive demand-generation strategies Track record of developing and promoting talent Exceptional communication, writing, teamwork, and people management skills Strong background in mentoring and coaching high-performing teams Excited about this role, but don\'t meet 100% of the expected qualifications listed above? We\'d still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team at fiscalnote dot com, we\'ll be happy to connect! As part of FiscalNote\'s commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team at fiscalnote dot com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, We Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we're all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at ***************************************** FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* #J-18808-Ljbffr

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The AI GTM Strategy team is a high‑impact organization within the Global Revenue organization, reporting to the SVP of AI Strategy. Our mission is to be the "connective tissue" between Product, Sales, and our customers, ensuring the biggest challenges in the future of work and money are solved with Workday AI and achieve meaningful business impact. This team acts as a force multiplier, accelerating revenue and adoption of Workday AI across our customers' enterprises. Workday is in a pivotal moment of scaling AI across our platform and customer base, and our AI GTM Strategy team sits at the heart of this transformation. This is a highly cross‑functional team, translating AI innovation into scalable, repeatable commercial impact. If you are energized by building something new, moving fast, and shaping how enterprises adopt AI at scale, this is the place to do it. About the Role As a Strategic Customer Engagement Manager - AI, you will be a key driver of Workday's growth across our AI solutions. This role fuels AI revenue growth with our world‑class GTM team and requires a blend of commercial acumen, strategic vision, and deep product and market understanding in a rapidly evolving AI landscape. You will guide strategic enterprise AI opportunities through critical portions of the sales journey for Workday AI Agents, Platform AI solutions, and broader AI capabilities. From sharing our AI vision, to uncovering opportunities, to shaping complex solutions and helping close impactful deals, you will engage with C‑level executives including CHRO, CIO, CFO, and other key leaders who are seeking to transform their enterprises through AI‑powered solutions. You will also help the broader sales organization adapt to fast‑shifting market dynamics and customer needs. In this role, you will: Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders. Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process. Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value. Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite. Lead executive‑level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday's capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy‑in across the C‑suite and functional leaders. Act as a consultative advisor, diving deep into a customer's business to diagnose problems and position Workday's AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses. Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes. Maintain deep, current expertise on the AI market-including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics-and use this to sharpen how we position Workday AI. Execute AI GTM programs and plays that can be scaled across regions, segments, and industries. Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises. Provide structured, customer‑backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI. Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards. Contribute to developing and refining field‑ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success. Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday's voice in the AI market. This is a hands-on, highly matrixed role for someone who moves quickly, pilots bold ideas, and is excited to help define what great looks like for enterprise AI sales. About You Basic Qualifications 7+ years in relevant roles (e.g., AI Sales, AI Product Strategy, AI Sales Strategy, Customer Strategy, Management Consulting, or similar customer‑facing strategic roles). Demonstrated experience leading executive‑level conversations, public speaking, and producing strategic content (presentations, narratives, or thought leadership). Experience in or with regulated industries; HR technology experience strongly preferred. Strong background in sales strategy, AI‑related sales or GTM strategy, or similar roles focused on technology or AI‑driven solutions. Proven ability to map AI capabilities to business value (e.g., revenue growth, cost savings, experience improvements, operational efficiencies) and to build compelling business cases. Solid technical understanding of AI concepts (LLMs, generative AI, data platforms, ML, copilots/agents) sufficient to partner credibly with product and engineering in a senior, business‑facing capacity. Deep understanding of the end‑to‑end customer lifecycle (Sales, Deployment, Post‑Go‑Live / Adoption / Expansion). Experience working in entrepreneurial or high‑growth environments and with global, cross‑functional teams. Strong executive presence with the ability to influence and align senior stakeholders, both externally with customers and internally. Other Qualifications Experience working with Fortune 500 or large enterprise clients. Deep understanding of the AI market, including copilots, agents, ML, and LLMs, with demonstrated curiosity and a willingness to continuously learn new AI solutions. Proficiency with Workday (or similar HCM/ERP platforms), including experience with intelligent features such as agents, copilots, or AI‑powered workflows. Passion for revenue impact, commercialization, and scaling customer adoption. Strong program and project management skills; able to self‑manage, prioritize, and deliver complex cross‑functional initiatives end‑to‑end. Excellent written and verbal communication skills, including the ability to simplify complex AI concepts into clear, business‑oriented narratives. Interest in AI and the future of work, including emerging trends in talent, productivity, and organizational design. BA / BS / BE degree or higher. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.NY.Home Office NY Metro Tri-State Primary Location Base Pay Range: $154,400 USD - $231,500 USD Additional US Location(s) Base Pay Range: $130,300 USD - $231,500 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.