Netspend jobs

At Globe Life Liberty National- Estep Agency. We are seeking qualified candidates to fill some openings we currently have in our remote office. We are looking for people who desire a leadership role, along with good communication skills to help us with the expansion of our office. A qualified candidate will have a strong understanding of the process, excelling at customer service with existing clients, building relationships, and closing deals. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to adapt and adjust quickly when necessary. They will often be tasked with giving presentations, attending weekly training events, and helping with professional development. It is essential that the candidate rep be personable and professional.Responsibilities Represent our company's products and services. Identify how our solution meets needs. Meet weekly, monthly, and annual objectives through the successful implementation of our sales and marketing strategies and systems. Generate leads and build relationships planning and organizing daily work schedule to call on existing and new clients. Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities. Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered. Possess in-depth product knowledge and be able to conduct presentations and relay objection handling. Conduct sales calls and presentations to potential customers Develop and maintain relationships with clients by providing exceptional service Identify customer needs and recommend appropriate insurance products Meet or exceed sales targets on a consistent basis Collaborate with team members to achieve team sales goals Provide support for claims or policy changes as needed Requirements Background Check High school diploma or GED 1-2 years Authorized to work in US Weekdays Day Evening Salary: $75,000.00-$100,000.00 per year

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Part-Time Customer Retention Representative? Globe Life is looking for a Part-Time Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining Globe Life's customer base by engaging with policyholders who have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This remote position offers evening shifts, Monday through Friday, and requires a 4-hour shift on Saturday between 8:00 am and 2:00 pm Central Time Zone. What You Will Do: Inbound Call Support: Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options. Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: High school diploma or equivalent. Basic Microsoft Office Skills, including Word, Excel, and Outlook. Minimum Typing speed of 30 wpm. Experience in a call center environment preferred. Some experience in insurance and/or sales is preferred. Excellent verbal and written communication skills. Ability to solve complex policyholder issues with a positive attitude. Ability to work in a fast-paced environment and work well under pressure. Knowledge of life and/or health insurance terminology preferred.

FIS Management Services, LLC seeks Managed Service Change Analyst Specialists: Derivatives Managed Service Platform Change in Jacksonville, FL to be responsible for leveraging specialized knowledge of FIS technologies to work with clients and Business Operations teams to elicit high-level requirements and capture business needs. Utilize advanced knowledge of proprietary tools to clearly articulate and document business requirements and translate it into functional specifications. Apply expertise with FIS technology to provide analytic support by coordinating data extraction from various databases and data interpretation. Leverage unique knowledge of proprietary methodologies to develop strong partnerships with clients that focus on being a trusted advisor. Utilize specialized understanding of proprietary technologies to work with Project Managers, Architects, Developers, and other team members to design solutions. Apply unique expertise of FIS tools to participate in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results. Leverage specialized knowledge of FIS methodologies to follow change management process regarding change deployment. REQUIREMENTS: Bachelor's degree or foreign equivalent in any field of study and five (5) years of experience in the job offered or a related occupation: working with exchange traded derivatives and trade flows; working with technology platforms including GMI, Clearvision, FIS CD Application Suite, JIRA, Zephr and SQL used in derivatives clearing; working within the parameters of Futures Commission Merchant (FCM) clients' business requirements and objectives to adapt them into functional requirements for development purposes; creating structured test plans for various groups and teams; and estimating work effort as a part of the budgeting process and track cost expenditures related to the project. In the alternative, the employer will accept two (2) years of work experience to satisfy the degree requirement. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS? About the Team FIS Commercial Loan Servicing (formerly ACBS) is a premier solution for commercial lending and loan servicing, designed to support timely decision-making, reduce operating costs, improve data quality, and enhance analytics. Our Professional Services teams bring FIS' extensive expertise in hosting and managing our solutions, offering long-term, dedicated functional support and development capabilities for our clients to more effectively leverage, enhance, customize, and integrate our solutions. What You Will Be Doing As part of a small, client-focused Professional Services team, the Senior Implementation-Conversion Product Consultant provides dedicated support to one or more strategic FIS clients. In this role, you will: Gather, refine, and document business and technical requirements for software modifications, custom enhancements, and system-to-system integrations. Create and maintain comprehensive documentation, including business requirements, process flows, and procedural guides. Collaborate closely with technical analysts and developers to translate requirements into functional designs and accurate development estimates. Develop detailed test plans and test cases to validate that application changes meet business needs and maintain system integrity. Conduct various testing, including system, integration, readiness, and user acceptance testing (UAT), to ensure quality and functionality. Provide ongoing support to developers throughout the development lifecycle, clarifying requirements and resolving issues as needed. Assist clients during their testing efforts, offering guidance and troubleshooting to ensure successful validation and adoption. What You Bring Extensive, direct functional experience with FIS Commercial Loan Servicing (formerly ACBS) solutions. Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing. Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes. Strong understanding of key performance indicators (KPIs) to evaluate performance, optimize processes, and support continuous improvement initiatives. Passion for delivering outstanding customer experiences. Bonus If You Have Proven ability to mentor, guide, and review the work of junior business systems analysts. Hands-on experience working with other lending solutions. What We Offer You A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits #Commercial Loan Servicing FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $101,480.00 - $170,470.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

START YOUR NEW CAREER FROM HOME - APPLY TODAY, START THIS WEEK! We're looking for motivated individuals ready to take control of their future. At Globe Life AO, you'll enjoy: Flexible schedules Full training provided High income potential All without leaving your home. No experience? No problem. We'll give you everything you need to succeed. ✅ WHAT WE OFFER: High earning potential - No cap on income Full training provided - No experience required Flexible schedules (Full-time or Part-time) 100% remote work from home Rapid career growth opportunities Hiring immediately - Start this week YOUR ROLE: Making outgoing calls, emails, texts and chats from clients Provide clear answers and process requests. Maintain professionalism and positivity. REQUIREMENTS: Computer/laptop with internet access. Positive, coachable, and reliable. Ability to work independently and with a team. No prior experience required - we train you! Must be willing to get Licensed in Life and Health Insurance Must be a US Resident AVERAGE EARNINGS: $800-$1,200 weekly (Weekly Commission based Salary + performance bonuses). APPLY NOW - INTERVIEWS ARE FILLING FAST! Your future is one click away. Hit Apply Now and start your new career from home this week. Spots are limited - don't wait!

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Manager, Workday HR Admin & Product Owner? Globe Life is looking for a Manager, Workday HR Admin & Product Owner to join the team! In this role, you will serve as a key strategic business leader at the intersection of HR process, people, and technology - driving innovation, efficiency, and excellence in our people systems. This role will partner with business leaders and IT to enhance the vision for Workday's HCM functionality, ensuring workflows align with business objectives, meet compliance requirements, and deliver excellent employee experience. Acting as the voice of the customer within HR Technology as the Product Owner, the Manager will collaborate closely with HR leaders, IT technical teams, and stakeholders to translate strategic priorities into scalable Workday solutions that enable data-driven decisions and operational success. As the Manager of the HR Admin team, this role will lead and develop Workday administrators, each specializing in specific workstreams such as Core HCM, Compensation, Benefits, Learning, Talent, and Payroll. The Manager will oversee productivity, ensuring their collective work aligns to a unified product vision and consistently delivers value-driven support to the organization. This is a remote / work-from-home position. What You Will Do: * Product Owner Responsibilities: * Own and prioritize the product backlog for Workday HCM features based on business value, stakeholder feedback, and technical dependencies. * Translate business requirements into detailed user stories with clear acceptance criteria and definition of final deliverables. * Collaborate directly with development and configuration teams to ensure user stories are well-defined and actionable. * Facilitate sprint planning, backlog refinement, and sprint reviews to maintain development velocity and quality. * Conduct regular stakeholder demos and gather feedback to validate deliverables and inform backlog priorities. * Make tactical product decisions within the established product roadmap and strategy. * Coordinate user acceptance testing and validate that delivered features meet acceptance criteria. * Manage release coordination with IT teams to ensure proper testing and deployment processes. * Serve as the primary point of contact between HR stakeholders and the technical delivery team. * People Leadership Responsibilities: * Lead and develop a team of Workday HR administrators across Core HCM, Compensation, Benefits, Talent, Learning, and Payroll modules. * Set clear performance expectations and provide regular coaching and feedback to team members. * Conduct performance reviews and create individual development plans aligned with career growth objectives. * Foster cross-functional collaboration and knowledge sharing among team members to build expertise across modules. * Ensure team adherence to governance standards, security protocols, and best practices. * Manage team capacity and workload distribution to optimize delivery and prevent burnout. * Recruit, onboard, and retain top talent for the Workday administration team. What You Can Bring: * Bachelor's degree in business administration, computer science, or related field. * 3-5 years Workday HCM experience with hands-on configuration and administration. * 2-3 years of leadership experience with technical or HR teams. * Workday certification, preferred. * Knowledge of employee lifecycle, compensation planning, benefits administration, talent management, and payroll operations. * Knowledge of data privacy, compliance requirements, and security protocols. * Understanding of Workday APIs, data flows, integration requirements, and system architecture principles. * Scrum, sprint planning, backlog management, and user story writing. * Able to translate business needs into technical language and specifications. * Relationship and expectation management across multiple departments. * Able to balance competing priorities based on business value, technical constraints, and stakeholder priorities. * Understanding of UAT processes and validation of acceptance criteria. * Understanding of HR processes and compliance requirements. * Experience creating clear requirements, process maps, and decision logs. * Able to translate between technical and business stakeholders. * Successful record of leading teams through system updates and process improvements. * Development of team members' technical, professional, and specialized functional skills. * Able to facilitate successful cross-training programs. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Meetings & Events Planner? Globe Life is looking for a Meeting & Events Planner to join the team! In this role, you will be responsible for planning and executing Globe Life University events and planning and/or supporting other meetings and events for your assigned division and other divisions as necessary. This is a remote/work-from-home position. What You Will Do: Complete project timeline; establish a work flow schedule with suppliers to facilitate prompt and accurate handling of all program details. Utilize Cvent software to manage program from contract turn-over to final bill. Manage and negotiate any hotel needs, destination management company (DMC), air and all third party contracts. Coordinate program details and produce a program itinerary/working agenda that outlines all program specifics. Manage overall program budget, review and audit all program related billing for accuracy. Track and report expenses; communicate changes on a consistent basis. Create and maintain project plans for Home Office events. Plan and execute Home Office events and activities. Enter Marketing Requests Forms for marketing materials for Events/Conventions based on project plans. Maintain projects and deadlines in Workfront. Attend 2-3 Conventions a year with travel estimated to be 10%. Use CVENT to create and send emails, pull attendee lists and reports. Create and send surveys via CVENT for each event; Collect results and build reports. Collaborate with other departments on project needs and requirements. Coordination of internal and external action items on assigned projects. Assist with any special events or projects that come up with planning, sourcing, ordering items and executing as needed. What You Can Bring: Bachelor's degree preferred. 3+ years experience in event coordination. Strong Microsoft Office skills. Strong project management skills. Ability to work with little supervision. Attention to detail. Ability to work in fast-paced environments. Ability to provide quick, thoughtful and constructive solutions. Provide a high level of customer service. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

CDR Health Care, Inc., is hiring Call Center Agents to provide vital support by managing customer inquiries, applications, and cases from start to finish. This role will be responsible for handling both inbound and outbound calls, answering questions, offering detailed guidance, and ensuring timely and accurate resolution of customer issues. Successful candidates will demonstrate strong communication skills, attention to detail, and the ability to navigate complex situations with professionalism and empathy in a fast-paced environment. This is a remote position; however, candidates must be located in Miami, FL, for onsite training at our corporate office. ESSENTIAL FUNCTIONS: Receive and document incoming customer cases, applications, and inquiries via phone, email, or other communication channels. Evaluate the nature, urgency, and complexity of each case to ensure appropriate prioritization and categorization. Gather detailed information from customers to thoroughly understand the issue and its context. Maintain consistent communication with customers throughout the case lifecycle, keeping them informed about progress, actions taken, and expected resolutions. Record detailed case notes, actions taken, and resolutions in the company's case management system. Apply critical thinking and problem-solving skills to identify root causes and recommend solutions that prevent future similar cases. Make well-informed decisions that balance customer satisfaction and company policies Handle inbound and outbound calls from customers, addressing their queries, concerns, and requests professionally and courteously. Identify and assess customers' needs, actively listen to their concerns, and provide effective solutions or guidance. Troubleshoot technical problems, escalating complex issues to higher levels of support when necessary. Acquire in-depth knowledge of the company's services, policies, and procedures to effectively address customer inquiries. Adhere to established call center scripts, processes, and guidelines to ensure consistent customer service. Other duties that may arise from time-to-time and/or are commensurate with the title and position. Requirements High school diploma or equivalent required; additional education or certifications in customer service, healthcare, or case management is a plus. Fluency in English and Spanish is required to effectively communicate with our diverse client base. Flexibility to work a variable schedule, including evenings or weekends as needed. Proven experience providing customer service over the phone, preferably in a call center or case management setting. Familiarity with case management systems and tools, with the ability to learn new software quickly. Proficient in Microsoft Outlook and the Microsoft Office Suite (Word, Excel, etc.). Strong verbal and written communication skills, with the ability to interact effectively with a diverse range of individuals and in varied settings. Ability to remain calm, composed, and effective in high-pressure situations or emergencies. Committed to maintaining strict customer confidentiality and handling sensitive information appropriately. Strong decision-making skills with the ability to use sound judgment in resolving issues. Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment while meeting deadlines. Resilience under pressure, with excellent organizational and time-management skills. CDR Health is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. Schedule Monday through Friday Shifts: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM

HIRING REMOTE (NOT HIRING IN CA, MN, NY) The Zuzick Organization of Globe Life is New England's premier company for protecting working families assets with benefits. We were awarded one of New England Best Places to work, #1 in our category for 2024 and 2025. Globe Life is one of the largest benefits companies in the country. We have over 17 million policyholders with over 192 Billion dollars of insurance in force. We're the official Insurance company of the Dallas Cowboys, Los Angeles Lakers and have the naming rights to last year's World Series Champs, the Texas Rangers, ballpark GLOBE LIFE FIELD. We'll make sure you have the tools and training to excel your career into leadership. Do you want to protect families and and make a difference? If you're a competitive person, seeking an increased work-life balance and greater earning potential then we want to talk to you! The first year average income is between $85,000 - $100,000K Job Benefits: REMOTE (ALL MEETINGS WITH CLIENTS ARE DONE OVER ZOOM) CULTURE: Like minded professionals make a fun an enjoyable work environment LIFETIME RESIDUAL INCOME, LIFETIME RENEWALS, LIFETIME ROYALTIES Advancement opportunities, We promote only from within Company Generated Leads Professional Coaching and Mentorship Merit Based Career Advancement Direct Deposit WEEKLY or NEXT DAY PAY! Annual Awards Trips to Exotic Locations. Prior years have been Portugal, Puerto Rico, Cancun and HAWAII Job Requirements: A Passion for Helping People High Personal Integrity and Character Work Ethic, Self-Motivation, and a Desire to Succeed Excellent Communication Skills Coachable and Accountable Team Player Making contacts via phone and networking Passion for people and developing relationships Outstanding customer service skills Goal-oriented with a focus on achieving success Excellent time management and organizational skills Immediate interviews! If you feel you could be a good fit for our team, send us your resume and we will call you back ASAP and set up an interview!

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Manager? Globe Life is looking for a Customer Retention Manager to join the team! In this role, you will be responsible for directly managing up to 5 production supervisors who oversee teams of part-time Customer Retention representatives and department Team Leads that provide support to the contact center. This role involves providing ongoing guidance, coaching, and professional development opportunities to drive team growth while creating and maintaining a motivating work environment that inspires staff to consistently meet and exceed performance standards. The position requires establishing and maintaining the highest standards of quality and productivity across all contact center operations. The manager serves as the primary escalation point for operational issues and strategic decision-making, analyzing daily performance metrics, and proactively implementing data-driven improvement strategies to drive consistent achievement of departmental Key Performance Indicators and organizational objectives. The role involves partnering with Recruiting to assess staffing needs and ensure optimal team capacity. The manager collaborates with Human Resources to maintain consistency in policy application and appropriately handles disciplinary actions while ensuring detailed, confidential documentation. Additionally, the position ensures all HR processes and personnel actions comply with company policies, procedures, and legal requirements. This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday). What You Will Do: * Manage a diverse team of full-time and part-time staff across multiple levels, including Supervisors, Team Leads, and Call Center Representatives. * Conduct comprehensive annual performance reviews for direct reports and ensure supervisors complete timely evaluations for their team members. * Ensure supervisors fulfill all responsibilities as outlined in the Customer Retention Supervisor Expectations document. * Collaborate with senior leadership to develop strategies and ensure timely, effective implementation. * Leverage technology solutions to optimize multi-channel contact methods and increase customer response rates. * Monitor and evaluate departmental tests and policy changes to ensure expected performance while identifying and addressing adverse trends. * Establish and maintain comprehensive documentation for all business processes with appropriate controls. * Utilize data-driven analysis to continuously optimize call center operations and performance metrics. * Serve as Subject Matter Expert across all areas of responsibility, providing guidance and expertise to the team. * Support testing and implementation of new programs and technologies within the contact center environment. * Partner with the training team to develop and maintain current, effective training programs for new hires and existing representatives. * Communicate with Agency field operations as needed to ensure alignment and support business objectives. * Complete ad hoc requests, as needed. What You Can Bring: * High School Diploma or Equivalent. * Associate degree and/or equivalent work experience. * Minimum 5 years' experience in telemarketing/sales management. * Life insurance or financial industry experience preferred. * Technical Proficiency: Advanced computer skills in MS Office Suite and ability to quickly adapt to evolving technology solutions that address business needs. * Analytical & Strategic Thinking: Strong data analysis capabilities with the ability to translate insights into actionable business recommendations for senior leadership. * Leadership & Communication Skills: Exceptional ability to communicate progress, results, and strategic initiatives to senior leaders while setting clear direction for telemarketing/telesales functions. * Team Development Skills: Proven expertise in developing, motivating, and retaining high-performing staff members. * Problem-Solving Skills: Excellent critical thinking and problem-resolution skills with a results-oriented mindset. * Training & Development Skills: Demonstrated ability to design and deliver effective training programs for telemarketing/telesales teams. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work full-time and/or part-time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas

At Globe Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Bilingual Insurance Verification Specialist? Globe Life is looking for a Bilingual Insurance Verification Specialist to join the team! In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy. This is a remote / work-from-home position. What You Will Do: Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. Clearly explain the application process to potential customers. Accurately complete additional paperwork as needed. Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. Transfer calls to the appropriate department as needed. Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's). What You Can Bring: Minimum typing requirement of 35 wpm. Excellent oral and written communication in both English and Spanish Required. Superior customer service skills required - friendly, efficient, good listener. Proficient use of the computer, keyboard functions, and Microsoft Office. Ability to multitask and work under pressure. Knowledge of medical terminology and spelling is a plus. Excellent organization and time management skills. Must be detail-oriented. Have a desire to learn and grow within the Company. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full-time and/or part-time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've created a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation is designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including a company-matched 401 (k) and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. INDGLA1001

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Financial Analyst - Corporate Forecast? Globe Life is looking for a Financial Analyst - Corporate Forecast to join the team! In this role, you will be responsible for developing and maintaining complex financial models based on assessment and understanding of key drivers and assumptions. You will generate financial reports, presentations, monthly and quarterly reviews, and related analysis for executive management, Globe Life's Board of Directors, and other stakeholders. Additionally, you will evaluate the financial impact of key strategic initiatives and serve as the finance lead for projects. This includes developing financial business cases, maintaining financial oversight, advising operations, and supporting the development of appropriate KPIs, baseline projections, progress tracking, and reporting to drive accountability. This is a hybrid position located in McKinney, Texas. What You Will Do: Work closely with Accounting, Actuarial, Tax, and Investments to model and consolidate the Annual Operating Summary and quarterly revisions for earnings guidance. Develop and maintain complex financial models that support the annual operating plan, forecast, reporting, and analysis for corporate earnings guidance. Coordinate variance analysis, financial assessment, and trend analysis of the business in support of long-term forecast. Identify, design, and implement enhancements to existing forecasting and reporting processes and systems. Support the development of corporate strategic business analysis and insights for executive talking points. Develop capital planning models, reports, and templates. Partner with business operations to develop the financial business case supporting capital investments and allocation of resources, and measure the impact using IRR, NPV, and ROI. Support the development and implementation of the processes, templates, and governance around financial business case development, KPIs, executive reporting, and progress tracking. Build out and maintain financial models to assess the financial impact of investments/initiatives under various scenarios, and assist business units in analyzing and quantifying the risks and opportunities. Maintain financial oversight and provide recommendations on financial issues to the relevant business unit(s). Develop and maintain a comprehensive understanding of the corporate strategic initiatives, priorities, and key business issues. Serve as an active member of project/initiative teams - capturing financial assumptions and offering a financial perspective to project issues/challenges to drive outcomes. Collaborates with other finance team members to ensure the annual operating plan and strategic projections accurately reflect the status of large-scale enterprise initiatives. Identify and recommend process improvements that significantly reduce workloads and reporting redundancies. Develop the financial business cases for presentation to senior leadership. Maintain reporting/tracking of key metrics for strategic initiatives to drive accountability for expected outcomes/results. Mentor and train other members of the Corporate Financial Planning & Analysis team. Ad hoc analysis and special projects involving systemic improvements, expense deep dives, and implementation of corporate policies and other projects to support key strategic initiatives. What You Can Bring: Bachelor's degree in Finance, Accounting, or Economics with progressive technical and operational business experience. 2+ years of relevant work experience in a public company, working in corporate finance, preferably within the insurance or financial services industry. Holding or actively working towards a CPA, CFA, or MBA is a plus. Demonstrated knowledge of corporate financial planning, reporting, and analysis. Proven analytical skills and financial modeling experience with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy. Proven experience in building complex financial models that forecast a company's income statement, balance sheet, and cash flow. Proven ability to manage multiple tasks and projects simultaneously, to prioritize and meet deadlines. Balances data and information, making decisions based on both a sense of what is correct and logical. Ability to clearly communicate compelling messages to senior leaders and partners. Strong interpersonal skills and the ability to easily build effective relationships with senior management to become a trusted advisor/partner of the business. Demonstrates strong initiative with the ability to work independently, identify issues, and succinctly present solutions. Balances a high sense of urgency with presenting detailed and accurate financial information. Takes initiative and is not satisfied with the status quo. Leads and actively participates in team meetings and is involved in developing individual and team project plans. Demonstrates a willingness to persist when faced with obstacles or adversity. Willingness to accommodate the rigor of the annual and quarterly reporting cycle. Expert-level Microsoft Excel with an aptitude in financial modeling, planning systems, and reporting for analysis. Experience with corporate performance management software solutions Anaplan is a plus. Experience with data visualization software (Power BI or Tableau) is a plus. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

We are seeking a highly motivated individual to join our team as an insurance producer. As an insurance producer, you will have the opportunity to help clients protect what matters most to them. You will work closely with clients to identify their insurance needs, create custom plans, and provide ongoing support. Our ideal candidate is passionate about helping others, has exceptional communication skills, and thrives in a fast-paced environment.Responsibilities Identify and acquire new clients through various methods such as cold calling, referrals, and networking Assess clients' insurance needs and provide appropriate coverage recommendations Create custom insurance plans for clients and review these plans regularly to ensure they remain up-to-date Provide exceptional customer service to existing clients to ensure client retention Maintain knowledge of insurance industry trends, laws, and regulations Requirements Background Check High school diploma or GED 1-2 years Authorized to work in US Weekdays Day Evening Salary: $61,790.43 per year

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Representative? Globe Life is looking for a Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining Globe Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This remote position offers a schedule Monday through Friday, with a 10:00 a.m. to 6:30 p.m. Central Time Zone workday. What You Will Do: Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: High school diploma or equivalent. Basic Microsoft Office Skills, including Word, Excel, and Outlook. Minimum Typing speed of 30 wpm. Experience in a call center environment preferred. Some insurance and/or sales experience preferred. Excellent verbal and written communication skills. Ability to solve complex policyholder issues with a positive attitude. Ability to work in a fast-paced environment and work well under pressure. Knowledge of life and/or health insurance terminology preferred. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including a pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Manager, Workday HR Admin & Product Owner? Globe Life is looking for a Manager, Workday HR Admin & Product Owner to join the team! In this role, you will serve as a key strategic business leader at the intersection of HR process, people, and technology - driving innovation, efficiency, and excellence in our people systems. This role will partner with business leaders and IT to enhance the vision for Workday's HCM functionality, ensuring workflows align with business objectives, meet compliance requirements, and deliver excellent employee experience. Acting as the voice of the customer within HR Technology as the Product Owner, the Manager will collaborate closely with HR leaders, IT technical teams, and stakeholders to translate strategic priorities into scalable Workday solutions that enable data-driven decisions and operational success. As the Manager of the HR Admin team, this role will lead and develop Workday administrators, each specializing in specific workstreams such as Core HCM, Compensation, Benefits, Learning, Talent, and Payroll. The Manager will oversee productivity, ensuring their collective work aligns to a unified product vision and consistently delivers value-driven support to the organization. This is a remote / work-from-home position. What You Will Do: Product Owner Responsibilities: Own and prioritize the product backlog for Workday HCM features based on business value, stakeholder feedback, and technical dependencies. Translate business requirements into detailed user stories with clear acceptance criteria and definition of final deliverables. Collaborate directly with development and configuration teams to ensure user stories are well-defined and actionable. Facilitate sprint planning, backlog refinement, and sprint reviews to maintain development velocity and quality. Conduct regular stakeholder demos and gather feedback to validate deliverables and inform backlog priorities. Make tactical product decisions within the established product roadmap and strategy. Coordinate user acceptance testing and validate that delivered features meet acceptance criteria. Manage release coordination with IT teams to ensure proper testing and deployment processes. Serve as the primary point of contact between HR stakeholders and the technical delivery team. People Leadership Responsibilities: Lead and develop a team of Workday HR administrators across Core HCM, Compensation, Benefits, Talent, Learning, and Payroll modules. Set clear performance expectations and provide regular coaching and feedback to team members. Conduct performance reviews and create individual development plans aligned with career growth objectives. Foster cross-functional collaboration and knowledge sharing among team members to build expertise across modules. Ensure team adherence to governance standards, security protocols, and best practices. Manage team capacity and workload distribution to optimize delivery and prevent burnout. Recruit, onboard, and retain top talent for the Workday administration team. What You Can Bring: Bachelor's degree in business administration, computer science, or related field. 3-5 years Workday HCM experience with hands-on configuration and administration. 2-3 years of leadership experience with technical or HR teams. Workday certification, preferred. Knowledge of employee lifecycle, compensation planning, benefits administration, talent management, and payroll operations. Knowledge of data privacy, compliance requirements, and security protocols. Understanding of Workday APIs, data flows, integration requirements, and system architecture principles. Scrum, sprint planning, backlog management, and user story writing. Able to translate business needs into technical language and specifications. Relationship and expectation management across multiple departments. Able to balance competing priorities based on business value, technical constraints, and stakeholder priorities. Understanding of UAT processes and validation of acceptance criteria. Understanding of HR processes and compliance requirements. Experience creating clear requirements, process maps, and decision logs. Able to translate between technical and business stakeholders. Successful record of leading teams through system updates and process improvements. Development of team members' technical, professional, and specialized functional skills. Able to facilitate successful cross-training programs. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Meetings & Events Planner? Globe Life is looking for a Meeting & Events Planner to join the team! In this role, you will be responsible for planning and executing Globe Life University events and planning and/or supporting other meetings and events for your assigned division and other divisions as necessary. This is a remote/work-from-home position. What You Will Do: * Complete project timeline; establish a work flow schedule with suppliers to facilitate prompt and accurate handling of all program details. * Utilize Cvent software to manage program from contract turn-over to final bill. * Manage and negotiate any hotel needs, destination management company (DMC), air and all third party contracts. * Coordinate program details and produce a program itinerary/working agenda that outlines all program specifics. * Manage overall program budget, review and audit all program related billing for accuracy. Track and report expenses; communicate changes on a consistent basis. * Create and maintain project plans for Home Office events. * Plan and execute Home Office events and activities. * Enter Marketing Requests Forms for marketing materials for Events/Conventions based on project plans. * Maintain projects and deadlines in Workfront. * Attend 2-3 Conventions a year with travel estimated to be 10%. * Use CVENT to create and send emails, pull attendee lists and reports. * Create and send surveys via CVENT for each event; Collect results and build reports. * Collaborate with other departments on project needs and requirements. * Coordination of internal and external action items on assigned projects. * Assist with any special events or projects that come up with planning, sourcing, ordering items and executing as needed. What You Can Bring: * Bachelor's degree preferred. * 3+ years experience in event coordination. * Strong Microsoft Office skills. * Strong project management skills. * Ability to work with little supervision. * Attention to detail. * Ability to work in fast-paced environments. * Ability to provide quick, thoughtful and constructive solutions. * Provide a high level of customer service. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas

Job Description CDR Health Care, Inc., is hiring Call Center Agents to provide vital support by managing customer inquiries, applications, and cases from start to finish. This role will be responsible for handling both inbound and outbound calls, answering questions, offering detailed guidance, and ensuring timely and accurate resolution of customer issues. Successful candidates will demonstrate strong communication skills, attention to detail, and the ability to navigate complex situations with professionalism and empathy in a fast-paced environment. This is a remote position; however, candidates must be located in Miami, FL, for onsite training at our corporate office. ESSENTIAL FUNCTIONS: Receive and document incoming customer cases, applications, and inquiries via phone, email, or other communication channels. Evaluate the nature, urgency, and complexity of each case to ensure appropriate prioritization and categorization. Gather detailed information from customers to thoroughly understand the issue and its context. Maintain consistent communication with customers throughout the case lifecycle, keeping them informed about progress, actions taken, and expected resolutions. Record detailed case notes, actions taken, and resolutions in the company's case management system. Apply critical thinking and problem-solving skills to identify root causes and recommend solutions that prevent future similar cases. Make well-informed decisions that balance customer satisfaction and company policies Handle inbound and outbound calls from customers, addressing their queries, concerns, and requests professionally and courteously. Identify and assess customers' needs, actively listen to their concerns, and provide effective solutions or guidance. Troubleshoot technical problems, escalating complex issues to higher levels of support when necessary. Acquire in-depth knowledge of the company's services, policies, and procedures to effectively address customer inquiries. Adhere to established call center scripts, processes, and guidelines to ensure consistent customer service. Other duties that may arise from time-to-time and/or are commensurate with the title and position. Requirements High school diploma or equivalent required; additional education or certifications in customer service, healthcare, or case management is a plus. Fluency in English and Spanish is required to effectively communicate with our diverse client base. Flexibility to work a variable schedule, including evenings or weekends as needed. Proven experience providing customer service over the phone, preferably in a call center or case management setting. Familiarity with case management systems and tools, with the ability to learn new software quickly. Proficient in Microsoft Outlook and the Microsoft Office Suite (Word, Excel, etc.). Strong verbal and written communication skills, with the ability to interact effectively with a diverse range of individuals and in varied settings. Ability to remain calm, composed, and effective in high-pressure situations or emergencies. Committed to maintaining strict customer confidentiality and handling sensitive information appropriately. Strong decision-making skills with the ability to use sound judgment in resolving issues. Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment while meeting deadlines. Resilience under pressure, with excellent organizational and time-management skills. CDR Health is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. Schedule Monday through Friday Shifts: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM

HIRING REMOTE (NOT HIRING IN CA, MN, NY) The Zuzick Organization of Globe Life is New England's premier company for protecting working families assets with benefits. We were awarded one of New England Best Places to work, #1 in our category for 2024 and 2025. Globe Life is one of the largest benefits companies in the country. We have over 17 million policyholders with over 192 Billion dollars of insurance in force. We're the official Insurance company of the Dallas Cowboys, Los Angeles Lakers and have the naming rights to last year's World Series Champs, the Texas Rangers, ballpark GLOBE LIFE FIELD. We'll make sure you have the tools and training to excel your career into leadership. Do you want to protect families and and make a difference? If you're a competitive person, seeking an increased work-life balance and greater earning potential then we want to talk to you! The first year average income is between $85,000 - $100,000K Job Benefits: REMOTE (ALL MEETINGS WITH CLIENTS ARE DONE OVER ZOOM) CULTURE: Like minded professionals make a fun an enjoyable work environment LIFETIME RESIDUAL INCOME, LIFETIME RENEWALS, LIFETIME ROYALTIES Advancement opportunities, We promote only from within Company Generated Leads Professional Coaching and Mentorship Merit Based Career Advancement Direct Deposit WEEKLY or NEXT DAY PAY! Annual Awards Trips to Exotic Locations. Prior years have been Portugal, Puerto Rico, Cancun and HAWAII Job Requirements: A Passion for Helping People High Personal Integrity and Character Work Ethic, Self-Motivation, and a Desire to Succeed Excellent Communication Skills Coachable and Accountable Team Player Making contacts via phone and networking Passion for people and developing relationships Outstanding customer service skills Goal-oriented with a focus on achieving success Excellent time management and organizational skills Immediate interviews! If you feel you could be a good fit for our team, send us your resume and we will call you back ASAP and set up an interview!

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Financial Analyst - Corporate Forecast? Globe Life is looking for a Financial Analyst - Corporate Forecast to join the team! In this role, you will be responsible for developing and maintaining complex financial models based on assessment and understanding of key drivers and assumptions. You will generate financial reports, presentations, monthly and quarterly reviews, and related analysis for executive management, Globe Life's Board of Directors, and other stakeholders. Additionally, you will evaluate the financial impact of key strategic initiatives and serve as the finance lead for projects. This includes developing financial business cases, maintaining financial oversight, advising operations, and supporting the development of appropriate KPIs, baseline projections, progress tracking, and reporting to drive accountability. This is a hybrid position located in McKinney, Texas. What You Will Do: * Work closely with Accounting, Actuarial, Tax, and Investments to model and consolidate the Annual Operating Summary and quarterly revisions for earnings guidance. * Develop and maintain complex financial models that support the annual operating plan, forecast, reporting, and analysis for corporate earnings guidance. * Coordinate variance analysis, financial assessment, and trend analysis of the business in support of long-term forecast. * Identify, design, and implement enhancements to existing forecasting and reporting processes and systems. * Support the development of corporate strategic business analysis and insights for executive talking points. * Develop capital planning models, reports, and templates. * Partner with business operations to develop the financial business case supporting capital investments and allocation of resources, and measure the impact using IRR, NPV, and ROI. * Support the development and implementation of the processes, templates, and governance around financial business case development, KPIs, executive reporting, and progress tracking. * Build out and maintain financial models to assess the financial impact of investments/initiatives under various scenarios, and assist business units in analyzing and quantifying the risks and opportunities. * Maintain financial oversight and provide recommendations on financial issues to the relevant business unit(s). * Develop and maintain a comprehensive understanding of the corporate strategic initiatives, priorities, and key business issues. * Serve as an active member of project/initiative teams - capturing financial assumptions and offering a financial perspective to project issues/challenges to drive outcomes. * Collaborates with other finance team members to ensure the annual operating plan and strategic projections accurately reflect the status of large-scale enterprise initiatives. * Identify and recommend process improvements that significantly reduce workloads and reporting redundancies. * Develop the financial business cases for presentation to senior leadership. * Maintain reporting/tracking of key metrics for strategic initiatives to drive accountability for expected outcomes/results. * Mentor and train other members of the Corporate Financial Planning & Analysis team. * Ad hoc analysis and special projects involving systemic improvements, expense deep dives, and implementation of corporate policies and other projects to support key strategic initiatives. What You Can Bring: * Bachelor's degree in Finance, Accounting, or Economics with progressive technical and operational business experience. * 2+ years of relevant work experience in a public company, working in corporate finance, preferably within the insurance or financial services industry. * Holding or actively working towards a CPA, CFA, or MBA is a plus. * Demonstrated knowledge of corporate financial planning, reporting, and analysis. * Proven analytical skills and financial modeling experience with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy. * Proven experience in building complex financial models that forecast a company's income statement, balance sheet, and cash flow. * Proven ability to manage multiple tasks and projects simultaneously, to prioritize and meet deadlines. * Balances data and information, making decisions based on both a sense of what is correct and logical. * Ability to clearly communicate compelling messages to senior leaders and partners. * Strong interpersonal skills and the ability to easily build effective relationships with senior management to become a trusted advisor/partner of the business. * Demonstrates strong initiative with the ability to work independently, identify issues, and succinctly present solutions. * Balances a high sense of urgency with presenting detailed and accurate financial information. * Takes initiative and is not satisfied with the status quo. * Leads and actively participates in team meetings and is involved in developing individual and team project plans. * Demonstrates a willingness to persist when faced with obstacles or adversity. * Willingness to accommodate the rigor of the annual and quarterly reporting cycle. * Expert-level Microsoft Excel with an aptitude in financial modeling, planning systems, and reporting for analysis. * Experience with corporate performance management software solutions Anaplan is a plus. * Experience with data visualization software (Power BI or Tableau) is a plus. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas