NETSYNC jobs - 20 jobs

The RMA Administrator oversees and coordinates all activities related to product returns. They ensure returned items are documented properly, evaluated accurately, and processed efficiently - whether they're being repaired, replaced, refunded, or sent back to vendors. This role sits at the intersection of customer service, logistics, warehouse operations, and vendor management, making sure the full return cycle runs smoothly and meets company policies. Roles and Responsibilites: Maintain strong working relationships with customers and team. Maintain expertise on warranty and insurance guidelines of the products sold by Netsync. Facilitate troubleshooting and product handling of exchange (RMA) support requests. Customer, Partner/Vendor and cross-department relationship management. Manage and update support and RMA cases in Customer, Netsync and OEM systems. Additional Duties: Assist in continual improvement to further streamline and automate existing processes and procedures. Upkeep of work area. Assist with break-fix and administrative tasks. Continued technical education. Attend and contribute to team meetings. Other responsibilities as assigned by management. Skills and Experience: Some IT industry experience and or education in network and/or end user support. Proficient with Microsoft Office Applications. Strong attention to detail. Good communication skills Good organization skills Strong customer service skills Curiosity and strong desire to constantly learn Minimum Qualifications/Technical and Education Requirements: High School diploma or equivalent, some form of higher education and/or technical certifications. Benefits: Medical, Dental, Vision, Life, PTO, and 401 company match.

Field Technician Lead - Compugen Systems Inc. (Texas, Massachusetts, New York) Full-Time | Non-Exempt | Travel Required About Compugen Systems, Inc. Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-first principles, strong execution, and a commitment to continuous improvement. We help our clients build and sustain modern, scalable, and secure IT environments from coast to coast. We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Texas, Massachusetts, and New York. About the Role The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities, supporting implementation teams, and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers, and a passion for accuracy, documentation, and customer partnership in a retail environment. You will act as the point person during overnight cutovers, guide technicians, validate completed work, and maintain consistent alignment with customer requirements and Compugen's delivery expectations. What You Will Do Team & Project Leadership Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow. Build strong relationships with internal stakeholders, technicians, and customer store management. Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations. Host briefing meetings and provide ongoing communication to project and delivery management. Technical Oversight Review and validate work completed before releasing teams from the site. Develop and maintain knowledge articles and equipment standards within customer IT systems. Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status. Review material picklists and confirm equipment arrival and secure storage. Provide project verification and sign-off on daily/weekly installation checklists. Installation & Standards Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring. Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency. Travel Travel to customer locations within assigned in state territory as required for project work. Also, may be required to travel outside defined area. What You Bring A+ Certification required Strong knowledge of data, audio, and phone cabling standards; experience working on ladders/lifts Experience in retail environments highly preferred Excellent technical, diagnostic, and problem-solving skills Strong leadership, communication, and interpersonal abilities Ability to build relationships with technicians, project teams, and customers High accountability, reliability, and attention to detail Why Join Compugen People-first culture with a focus on collaboration, integrity, and growth Opportunities to work on meaningful nationwide technical deployment projects Competitive compensation and benefits An award-winning workplace recognized as a Great Place to Work for three consecutive years A chance to grow your skills in a supportive, team-centered technical environment Locations Hiring We are actively recruiting 3 Field Technician Leads located in or able to travel within: Houston, Texas Greater Boston / Massachusetts region New York

Job Description The Investment Operations Technology Program Manager is responsible for leading complex technological initiatives that support Investment Operations & Fund Treasury driving operational efficiency and enabling strategic business objectives. This role combines project management expertise with program-level oversight, ensuring successful delivery of initiatives, smooth staff transitions, and alignment with organizational priorities. This role is on-site in San Francisco Monday-Thursday with flexibility to work from home on Fridays. Responsibilities: Project & Program Management Lead technology projects from initiation through delivery, ensuring alignment with strategic goals. Drive Planning Increment (PI) activities, including backlog prioritization, dependency management, and risk mitigation. Own Quarterly PI objectives setup, presentation, and reporting. Partner with tech leads, sponsors, and stakeholders to ensure deliverables meet business needs and compliance standards. Track progress against milestones, proactively escalate risks, and ensure timely delivery of outcomes. Manage resources and timelines across multiple concurrent projects. Facilitate effective communication across teams, ensuring transparency and accountability. Demonstrates the ability to think independently and translate strategic goals and initiatives into tactical, detailed, actionable steps. Has a results-oriented mindset. Governance & Oversight Ensure adherence to project governance frameworks, including documentation, reporting, and compliance requirements. Maintain project artifacts such as charters, roadmaps, and transition plans. Accountable for departmental service delivery process, metrics, and reporting Facilitate monthly department meetings. Monitor KPIs and success metrics to evaluate projects/department performance. Provide regular updates to leadership and sponsors on project status, risks, and dependencies. Escalate risks, issues, and dependencies promptly. Transition & Staff Oversight Oversee onboarding and offboarding processes for staff transitions, maintaining continuity of portfolio management activities. Coordinate transition plans to ensure knowledge transfer and minimize disruption to operations. Support workforce planning, role alignment, and resource allocation during transitions. Partner team leads to ensure smooth integration of new staff and effective offboarding of departing staff Stakeholder Engagement Build strong relationships with business partners, sponsors, and cross-functional teams. Facilitate PI workshops, planning sessions, and retrospectives to align stakeholders and drive outcomes. Serve as liaison to Enterprise PMO teams and other IT/Business Program leadership teams. Basic Qualifications: 7 years of experience in project and program management in the financial services industry, preferably in capital markets/investment management domain 7 years of experience with risk identification and mitigation 7 years of experience with Microsoft Office Professional, including Word, Excel, PowerPoint, and Project as well as Visio Bachelor's degree and 7 years project management experience Preferred Qualifications: PMP, SAFe, or equivalent certification preferred. Strong knowledge of Agile methodologies, PI planning, and portfolio management practices. Experience building Jira and Confluence dashboards and basic SQL a plus Knowledge of Investment Operations functions within a top tier asset manager or service provider preferred. Self-starter who can work in ambiguous environment and adjust to changing business needs. Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively to multiple audiences. Ability to manage multiple priorities and deliver results under tight deadlines. Familiarity with transition planning, onboarding/offboarding processes, and workforce management. Experience with project management tools such as: Clarizen, Planview, MS Project, Jira Big Picture, etc. Build and strengthen key partnerships across the organization. Ability to work independently with minimal supervision. Evolver is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Actual salary will depend on factors such as skills, qualifications, experience, market and work location. The client offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The salary for this position in San Francisco Bay Area is $160,000 - $180,000 USD. Job Posted by ApplicantPro

Detailed Description This designated role is responsible for leading the team on the ground from a technicality perspective. This candidate will be leading the efforts for the team on how things should be installed, what expectations need to be met, and to manage consistency across the deployment. They will act as the engineer's right-hand and be the go-to for troubleshooting/basic configuration. This individual will ultimately be responsible for project documentation (pre/post), quality control of assets being installed, and coordinate the efforts on the ground. This individual will help ensure delivery of service to our customers is the main priority from a pre and post implementation standpoint. This candidate will work with the ENG I/II technicians and provide feedback to Supervisor I-III / Area Supervisors on how these individuals are performing. This will help ensure the pool of ENG I-II are meeting all standards of the Netsync delivery process. Roles and Responsibilities Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Senior Lead Consultants and Managerial staff. Be a team leader, working alongside a Network Services Supervisor, implementing simple to complex network solutions for enterprise sized clients. Disseminate information to your team (pre/post deployment) in a timely and efficient manner. Create internal and client facing status updates, issue logs, action items, notes, and documentation in a timely and effective manner. Coordinate technician responsibilities in for each deployment based on necessity. Staging of primary and secondary networking equipment during deployments. Be effective at internal and external issue resolution (i.e.: injury reporting, employee conflict resolution, disciplinary actions, etc.). Demonstrate continued growth and independence. Conduct passive, active, and APoS wireless surveys. Create and implement migration strategies, implementation plans, risk mitigation plans, test plans, and pre/post deployment method of procedures for your team to increase efficiency and reduce risk. Support network standards, processes and security at client sites. Verification of technician installation standards and meeting of client requirements for installed devices. Maintain a professional demeanor when dealing with clients; work jointly through consultants and managerial staff or directly with the client. Assist with providing an effective implementation of all client hardware/software while working in conjunction with Senior or Junior Consultants. Verification and compliance with scope of work; work with engineering prior to/during/after installation to troubleshoot any issues with installed or existing devices under requirements of SOW. Participate in project meetings and design discussions. Post deployment validation photos of newly installed and/or replaced equipment and legacy devices. Maintain and update project documentation for various clients. Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to Senior Field Services Lead, PMO, and Senior Lead Consultants based on actual field experience. Participate in the delivery of projects on time and within budget Additional Duties Strong knowledge of Cisco products. Ability to lead teams. Ability to delegate tasks and responsibilities among team members. Strong soft skills. Business writing skills to be used when creating internal/external documentation and updates. Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary. Aptitude for creative solution design (demonstrate creativity in solving client problems). Strong ability to accommodate different personality types. Strong ability to make consistent good decisions based on the situation. Solid project management and time management skills; ability to execute subtasks in the project. Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks. Ability to act as a coach and mentor others. Client-service oriented. Ability to travel up to 50%. Requirements of Job Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors. Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately. Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance. Dress Code: Must wear pants and a Netsync shirt at all times during installations. Driver's License: Must possess a valid, non-expired driver's license. Background and Drug Screening: Must be able to pass a drug test and background check. Age Requirement: Must be 18 years or older. Team Player: Must be able to work collaboratively with teammates in a professional manner. Reliable Transportation: Must have reliable transportation to and from job sites. Flexible Hours: Must be able to work flexible hours, including: 4 PM - 12 AM 8 AM - 5 PM Work Hours: This job may involve long working hours with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements. Physical Requirements: Must be able to squat, bend, and reach without limitations. Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations. Commute: Must be able to drive at least up to 4-5 hour to job sites daily. Work Environment: Must be able to work in hot environments and endure the associated conditions. Skills and Experience IT Experience Required Racking and Stacking: Experience with the racking, stacking, and powering of switch devices. Port Migration: Ability to perform port migration from old devices to newly installed switches. Perform installation of internal and external Access Points (APs). Perform installation of data center appliances, including all associated cabling and labeling. Phone Installation: Proficient in installing end-user phone devices across various campus settings, including desks, offices, furniture, and other designated locations. Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality. Cable Management: Proficient in managing power, data stacking, and ethernet cabling. Installation: Capable of racking and powering UPS devices, including lifting and mounting equipment weighing 50-70 lbs independently. Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switch and port numbers. Height Comfort: Comfortable working on ladders daily to install Access Point devices 6-15 feet high. Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation. Project Requirements: In Louisiana, this will be a hospital cutover project, and we are seeking individuals with experience and understanding of hospital network environments. Netsync will be replacing network switches across all associated hospital clinics and buildings. Cabling Infrastructure (Preferred but not required) Cable Management: Proficient in cable management techniques. Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online. Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices. Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site. Tools for Efficiency Installation Role: As this is an installation job, tools are required for conducting work on customer sites. Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc. Optional Tools: While not required, cordless drills can enhance efficiency during installations. Minimum Qualifications/Technical and Educational Requirements Experience in healthcare or hospital environments. Certifications such as CompTIA Network+, Cisco CCNA, Project+, or equivalent. OSHA 10/30 or other relevant safety certifications. Familiarity with E-Rate-funded projects and/or large-scale K-12 deployments. Experience working in a Project Coordinator or Assistant PM capacity is a plus. 3-5+ years of experience in network infrastructure installation and technician team oversight. Demonstrated experience supervising field teams on the ground during network deployments. Strong documentation skills using Microsoft Word and Excel. Comfortable performing assessments and walk-throughs in MDF/IDF network environments. Proven ability to lead structured cabling, switch, AP, and voice deployments with minimal oversight. Valid driver's license with reliable transportation. Must be able to commute to Baton Rouge or New Orleans and be available for local travel across job sites.

Detailed Description The Inside Sales Representative (ISR) is responsible for supporting our sales organization through the processing of administration duties associated with the selling of our products or services. The ISR will reach business targets through excellent telephone and email communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role. Roles and Responsibilities: Identify decision makers within targeted leads to begin sales process. Penetrate all targeted accounts and radiate sales from within client base. Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches. Maintain and expand the company's database of prospects. Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on. Set up and deliver sales presentations, product/service demonstrations, and other sales actions. Assist in creating RFP responses to potential clients. Where necessary, support marketing efforts such as trade shows, exhibits, and other events. Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports. Investigate and troubleshoot customer service issues. Additional Duties: Coordinate customer training as necessary. Enter new customer data and update changes to existing accounts in the corporate database Appropriately communicate brand identity and corporate position. Attend periodic sales training where applicable. Skills and Experience: Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management. Excellent Microsoft Excel Knowledge Success in qualifying opportunities involving multiple key decision makers. Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques. Strong problem identification and objection resolution skills. Able to build and maintain lasting relationships with customers. Exceptional verbal communication and presentation skills. Excellent listening skills. Strong written communication skills. Self-motivated, with high energy and an engaging level of enthusiasm. Able to perform basic calculations and mathematical figures. Ability to occasionally travel and attend sales events or exhibits. Ability to work individually and as part of a team. High level of integrity and work ethic. Minimum Qualifications/Technical and Education Requirements: University or college degree in Computer Science, Marketing, or another related field is required. 2 to 3 years of direct work experience in a sales or tele sales capacity. Netsync Network Solutions is a minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, end-user computing and VDI, optical/WAN, managed services and staffing solutions. Great reasons to join our team: Medical, Dental, Vision, STD/LTD benefits, Supplier Discounts, PTO, Paid holidays #ZR

Detailed Description This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4. Roles and Responsibilities Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients Provide Tier 1 support for network and Collaboration infrastructures. Demonstrate continued growth and independence when working with clients and teammates Support network standards, processes and security at client sites. Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership. Participate in project meetings and design discussions. Communicate issues with team leads/supervisors Be able to approve/deny teams time cards and expenses Work in a fast-paced environment while maintaining a clean work environment. Participate in the delivery of project supplies. Fluent in project documentation; pre/post/client etc. Communicate project status and weekly activities to internal managerial staff Train new hires on expectations and standardizations. Lead small-medium sized deployments. Approve technician documentation and review Assist lead technician on-site to help sustain best practices on-site. Understands all internal processes. Conduct customer site walks for enterprise customers Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects Additional Duties Ability to receive instruction and perform tasks in a timely manner from Manager Extensive knowledge of all tools and how to properly use them in client environments Ability to help create client schedules and meet those deadlines Skills to create and deliver presentations. Be able to review team members and provide constructive criticism across all QPR categories Ability to act as a coach and mentor others Time management skills, ability to execute subtasks in the project. Strong ability to accommodate different personality types Strong ability to make consistent good decisions based on the situation Client-service oriented Understand all internal HR processes Ability to travel more than 50% Skills and Experience Mid-level knowledge of core technology services Be able to build off team strengths and weaknesses Must be able to document issues and be able to Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements Mid-level knowledge of network protocols and network design theory Strong interpersonal skills Excellent documentation skills Requires clear level thinking and the ability to react to situations accordingly 1-2+ years hands-on, technology related experience or equivalent education. Minimum Qualifications/Technical and Educational Requirements Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model High school diploma or higher Ability to utilize downtime to work towards career aligned certifications Ability to grow and flourish in an ever changing corporate environment Training/Certifications Annual training budget as part of the Supervisor I role. Certifications to include: CompTIA Project+ ITIL Foundation Ver. 4 CAPM PMI-ACP DASM DASSSM Candidates Choice

Duties/ Behaviors • Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Consultant III's. •Be a project team member working with a Consultant III implementing Collaboration solutions for enterprise sized customers. • Provide Tier 2 support for network and Collaboration infrastructures. •Demonstrate continued growth and independence when working with clients. •Implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions. •Support network standards, processes, and security at client sites. •Maintain a professional demeanor when dealing with clients; work jointly through technicians or directly with the client. •Assist with providing an effective high-level assessment of technology costs, benefits, and risks to develop and deliver total solutions. •Develop proposals for the client's senior management and technology advisors. •Evaluate, test, and document technology and solution opportunities for new and existing partner service offerings. •Act as a technical lead for small to medium-sized clients. •Design small to medium complex networks with the assistance of Senior Lead Consultants as needed. •Participate in and lead project meetings and design discussions. •Communicate project status and weekly activities to internal and external PMs. •Maintain and update project documentation and auditing for various clients. •Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Consultant III based on actual field experience. •Participate in the delivery of projects on time and within budget. Experience Bachelor's degree or equivalent in related field experience. Certifications 4+ years hands-on, technology related experience or equivalent education. Proven work experience dealing with client accounts. CCNP-Collaboration Completed, or other CCNP-x certification, or substantial equivalent knowledge or experience. Professional Skills Detailed knowledge of core technology services, ability to design solutions and create configurations. Detailed knowledge of Collaboration products, ability to configure and install them based on complex requirements. Strong knowledge of data center technologies as it relates to Collaboration infrastructure. Strong knowledge of network protocols and network design theory. Strong knowledge of the sales process and knowledge of the resellers' competitive advantage. Ability to lead teams. Ability to delegate tasks and responsibilities among team members. Skills to create and deliver presentations. Business writing skills to be used when creating proposals and client documentation. Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary. Aptitude for creative solution design (demonstrate creativity in solving client problems). Basic understanding of business principles - understanding key drivers for reseller and client, business models - used to make informed choices; create solutions that address challenges. Strong ability to accommodate different personality types. Strong ability to make consistent good decisions based on the situation. Solid project management and time management skills, and ability to execute subtasks in the project. Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks. Demonstrate strong communication skills and initiative and provide consultants leading a project with regular updates on tasks, progress, etc., in a proactive manner. Ability to act as a coach and mentor others. Customer-service oriented. Ability to travel more than 30%. #ZR

Detailed Description The Tech I position focuses on the installation of network hardware infrastructure in both educational and professional settings. This is primarily an INSTALLATION role, so it is crucial that candidates thoroughly understand the roles and responsibilities outlined below before applying. While this position offers a great entry point into IT networking, it is highly demanding. We emphasize the importance of fully grasping the expectations to ensure alignment across the team. This position is based in Dallas, Texas, and candidates must reside within a 1-hour commute of the job sites. Our technician teams are currently engaged in multiple significant projects in and around the Dallas-Fort Worth Metroplex, and we are seeking skilled network technicians to join us. We take pride in our strong employee engagement and are actively looking for a candidate who will be an excellent fit for our team. Requirements of Job Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors. Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately. Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance. Dress Code: Must wear pants and a Netsync shirt at all times during installations. Driver's License: Must possess a valid, non-expired driver's license. Background and Drug Screening: Must be able to pass a drug test and background check. Age Requirement: Must be 18 years or older. Team Player: Must be able to work collaboratively with teammates in a professional manner. Reliable Transportation: Must have reliable transportation to and from job sites. Flexible Hours: Must be able to work flexible hours, including: 4 PM - 12 AM 8 AM - 5 PM Work Hours: This job may involve long working hours with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements. Physical Requirements: Must be able to squat, bend, and reach without limitations. Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations. Commute: Must be able to drive at least 1 hour to job sites daily. Work Environment: Must be able to work in hot environments and endure the associated conditions. Skills and Experience IT Experience Required Racking and Stacking: Experience with the racking, stacking, and powering of switch devices. Port Migration: Ability to perform port migration from old devices to newly installed switches. Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality. Cable Management: Proficient in managing power, data stacking, and ethernet cabling. Installation: Capable of racking and powering UPS devices, including lifting and mounting equipment weighing 50-70 lbs independently. Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switch and port numbers. Height Comfort: Comfortable working on ladders daily to install Access Point devices 6-15 feet high. Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation. Cabling Infrastructure (Preferred but not required) Cable Management: Proficient in cable management techniques. Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online. Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices. Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site. Tools for Efficiency Installation Role: As this is an installation job, tools are required for conducting work on customer sites. Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc. Optional Tools: While not required, cordless drills can enhance efficiency during installations. Minimum Qualifications/Technical and Educational Requirements High school diploma, associate's degree, or bachelor's degree CCNA certification or any other Cisco certification are a plus

Detailed Description The Account Manager is responsible for conducting field work to expand Netsync's client base and for maintaining relationships with assigned account partners to ensure customer satisfaction. Key Responsibilities Work in an outside sales environment to identify opportunities and manage them through the entire sales life cycle; this includes, but is not limited to, visiting client sites, bringing clients in for tours, entertaining clients in social settings, etc Drive within the assigned territory and designated location parameters Take a proactive approach to identifying new business opportunities, including but not limited to conducting local and online research, making phone calls, and networking through existing contacts and clients Build and maintain key relationships with strategic clients and manufacturing partners Develop a strong understanding of Netsync's products and services in order to communicate these effectively to potential clients and partners Gain a thorough understanding of Netsync's internal operations to effectively coordinate efforts across different business units Responsible for achieving top-line revenue and gross profit (annual GP target: $650K) Enter account data and related metrics into the CRM system for manager review Some travel required to attend trainings, partner events, and Netsync required gatherings Skills and Experience Be self-motivated and highly competitive Demonstrate strong communication skills and self-motivation Work effectively in a team setting and collaborate well with clients and partners Be service-oriented and focused on meeting the needs of clients, manufacturing partners, and Netsync Perform well under pressure and confidently handle executive-level conversations Possess in-depth knowledge of OEM sales programs and understand how to leverage them to maximize success as an Account Manager Maintain a strong drive for professional growth and consistently strive to exceed sales goals Minimum Qualifications/Technical and Educational Requirements Bachelor's degree preferred 3-5+ years of experience in corporate account management and sales preferred

Detailed Description The Project Technician takes direction from the Project Lead and Department Manager during all project phases. Assignment duration and work week schedule will vary in length and is dependent on the project requirements and which phases of the project the Project Technician is assigned to. The Project Technician may be reassigned or assigned to multiple teams to meet client deadlines. Departments seeking Project Technicians include Logistics, Staging, Imaging, and Field (client site). Roles and Responsibilities: • Follows processes and procedures as outlined in the project guidelines and expectations laid out upon commencement of project and by department specific requirements. • Completes tasks as assigned by Project Lead within expected timeframes allotted. • Tasks may require light cleaning, labeling, imaging, moving, packing, tracking of computer equipment, and loading and unloading of equipment from trucks using common, non-powered warehouse equipment (e.g., pallet jacks). Additional Duties: • May require use of barcode scanners for tracking equipment in spreadsheet and other applications. • Assist other departments when needed, as directed by deployment management. • Assist with any project deployments as needed (outside assigned project), as directed by deployment management. • Additional duties as assigned. Skills and Experience: • Punctuality and dependability are critical factors in determining project assignments. • Must be detail oriented and work with a high degree of accuracy. • Must have strong written and oral communication skills. • Must be adaptable and flexible. • Must have the ability to work well under pressure and deadlines. • Must be able to work in a fast-paced office environment, multitask, and meet critical deadlines with eye for accuracy, and must have attention to details. • Must be able to work well in a teamwork environment. • Proficient with Microsoft Office Suite and SharePoint preferred. • Experience working in computer hardware field preferred. • Certifications in related field preferred. Work Conditions: • Will perform repetitive manual labor tasks that may require standing for long periods of time, bending, twisting, and use of all limbs and hands. • Lifting to 35 lbs. unassisted and lifting up to 90 lbs. assisted may be required for certain positions. • Willingness to work with variations in light and temperature, light dust, and general non- industrial warehouse conditions. • Willingness to work at school campuses with variations in light and temperature and general conditions expected in a school setting. Minimum Qualifications/Technical and Education Requirements: • Ability to pass a background, TX DPS fingerprint, and drug screen. • Valid Texas Driver's License may be required for certain positions.

Duties/Behaviors: Assist and participate with consultants in the implementation and support of Collaboration solutions for clients. Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in basic client network environments based on designs developed by consultants. Work under the direction of a consultant to implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions. Participate as a peer team member in the implementation and support of Collaboration solutions for clients. Use a checklist to complete tasks: Work under the guidance of a consultant and work alone when given goals to complete. Act as a technical lead for SMB-sized clients. Provide Tier 1 support for network and Collaboration infrastructures. Follow processes and procedures from client and employer. Communicate project status and weekly activities to internal and external PMs. Maintain and update project documentation and auditing for various clients. Maintain a professional demeanor when dealing with clients, work jointly through consultants or directly with the client. Participate in project kick-off meeting and design discussions. Communicate troubleshooting and incident reporting procedures to the technical team and monitor compliance. Meet with Consultants to review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Senior Consultants based on actual field experience. Participate in the delivery of projects on time and within budget. Education: Bachelor's degree or equivalent related field experience Experience: 2+ years hands on, technology related experience or equivalent education. Certifications: Entry Level Certifications completed. Working to complete CCNA-Collaboration or substantial equivalent knowledge or experience. Technical Skills: Knowledge of collaboration products, ability to configure and install them based on specific requirements. Knowledge of routing and switching, and collaboration products. Basic knowledge of network protocols and network design theory. System-level troubleshooting knowledge. Professional Skills: Actively working on developing strong customer-facing skills Ability to work in a team environment and willingness to assist, encourage, and communicate with individuals across the organization Ability to listen and communicate orally and in writing to team members Ability to create project reports and as-builts documentation Strong ability to make consistent good decisions based on the situation Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks Self-motivated, and able to work with little supervision Customer-service oriented Ability to travel more than 50%

We are seeking a Level II NOC Security Engineer with strong hands-on experience in Cisco Firepower Threat Defense (FTD) and Palo Alto Networks firewalls to join our Network Operations Center (NOC) team. This hybrid role primarily supports customers remotely, with rare but occasional on-site visits as needed. The engineer will provide advanced troubleshooting, security incident response, firewall configuration expertise, and cross-team collaboration within a fast-paced managed services environment. This position supports a diverse mix of enterprise customers and may require participation in after-hours or on-call rotations. Key Responsibilities Security & Firewall Operations Administer, monitor, and troubleshoot Cisco FTD and Firepower Management Center (FMC) Administer, monitor, and troubleshoot Palo Alto firewalls and Panorama Perform firewall rule reviews, rule creation, and policy optimization Conduct packet captures and deep-dive traffic analysis Respond to and triage security-related alerts and incidents Validate and troubleshoot VPN tunnels (site-to-site and remote access) Perform HA failover checks and system health monitoring Review and analyze logs, syslog feeds, and SIEM outputs Network Operations Support routing/switching technologies including BGP, OSPF, EIGRP, VLANs, ACLs, and L2/L3 connectivity Collaborate with Enterprise Networking, Collaboration, and Datacenter teams Assist with LogicMonitor alerts and proactive device checks Operational Excellence Manage incidents, requests, and escalations in Freshdesk Provide clear, professional communication to customers and internal teams Document troubleshooting steps and environment-specific knowledge Collaborate with L3 Security and Professional Services on escalations Participate in configuration audits and best-practice initiatives Required Qualifications Extensive hands-on experience with Cisco FTD/FMC Extensive hands-on experience with Palo Alto firewalls/Panorama Strong understanding of routing/switching fundamentals Experience troubleshooting enterprise environments Strong customer-facing communication skills Experience with packet-capture tools Experience troubleshooting VPN, NAT, ACL, and HA issues Ability to work in a 24x7 NOC and join after-hours rotations Strong documentation and ticket hygiene Preferred Qualifications Experience with Fortinet FortiGate (bonus, not required) Familiarity with LogicMonitor, Cisco ISE, ClearPass, Umbrella Experience supporting multi-customer environments Understanding of ITIL workflows Certifications CCNP Security+ PCNSA or PCNSE NSE4 Security+ or CySA+ Work Environment Hybrid position with primarily remote work Occasional customer site visits required May require participation in after-hours or on-call rotations Benefits: Medical, Dental, Vision, Life, PTO, and 401 company match.

Align with customers, partners, and internal teams, creating solutions to drive business value. Responsibilities: Design complex Cybersecurity solutions to fix a diverse range of business problems for large variety of client verticals, using the best technology solutions to meet specific business needs. Assist in the business development life cycle by serving as a Subject Matter Expert (SME) to identify and qualify current Cybersecurity offerings and validate emerging product offerings. Assist in the development of Cybersecurity sales positioning and go to market strategies and deliver sales enablement training to localized sales teams. Become the client's trusted technical advisor on major projects for key accounts and establish relationship with client independent of the account manager. Maintain a professional demeanor when dealing with clients; interact at all levels within the client organization. Discuss client business goals and provide evaluation and direction in both operational processes and technical architectures. Lead the development of formalized Cybersecurity solution methodologies and delivery strategies. Write proposals, reports, and general project documentation. Develop and maintain vendor relationships within the Cybersecurity channel. Build and maintain a repository of deliverables, methodologies, and business development documents. Development of level of effort and cost estimations for completion of product solutions. Development of Statement of Work (SOW) documentation for the completion of product solutions. Skills and experience: Technical Skills & Knowledge: Strong knowledge of core technology services and design of the most complex solutions across a broad range of client verticals. Mastery of network protocols and design. Mastery knowledge of Cybersecurity technology services and design of the most complex solutions across a broad range of customer verticals. Mastery knowledge of Cybersecurity upgrade components and requirements. Strong knowledge of Cybersecurity cloud portfolio preferred. Strong ability to interpret client Cybersecurity challenges and issues and be able to translate into technical solutions. Broad-based technology understanding and competence in multiple technologies and solutions. Strong understanding of data center technologies and how they apply to the underlying Cybersecurity Infrastructure compute/storage design. Professional Skills: Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle. Ability to work in complex situations and implement more creative solutions into their designs, and to proactively solve problems and suggest solutions. Ability to integrate all business processes to optimize opportunity, profitability, and productivity. Strong Ability to present complex solutions to a variety of technical and nontechnical audiences. Ability to listen and communicate orally and in writing to technical, nontechnical, and executive customer contacts. Strong Ability to write proposals, and create proposal templates and best practices. Ability to interact across a broader range of customer contacts, and to guide other employees with their customer interactions. Strong understanding of business principles, key drivers, and business models. Customer-service oriented. Minimum Qualifications/Technical and Educational Requirements Bachelor's degree or equivalent in related field experience. 5+ years advanced Cybersecurity design and implementation experience and client-facing solution-based selling. Proven work experience dealing with major client accounts. Certifications Cybersecurity specialized level in multi-vendor and product technologies. CCNP-Security certified, CISSP, minimum of CCNP-Security certified. Multiple higher-level certifications, and cross-trained on other non-Cisco vendors' products, as applicable (F5 201, NSE 4-8, PCNSE, AWS Security).

We are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. Responsibilities Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to technical teams for consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. Ensure that work is carried out within agreed service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment. Communication and Analytical skills Provide technical support to clients on-site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem-solving skills. Train and educate clients on how to use new technologies and software. Document technical issues and solutions for future reference. Maintain a positive and professional attitude while interacting with clients. Stay up to date with the latest technology trends and advancements. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases). Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment. Strong understanding of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills to build rapport with clients. Ability to work independently and solve problems effectively. Excellent time management and organizational skills. Valid driver's license and willingness to travel to client sites (preferred). Experience with specific industry-related technologies. Certifications in relevant technical fields (CompTIA A+, Network+, etc.). Bilingual or multilingual skills (country specific local language skills-preferred). Technical Experience: The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on below technologies: Microsoft Client OS (Win 10, 11) Active Directory & it's services, DHCP, DNS Print and File share services Hardware Break-fix Patch Management

Duties/ Behaviors * • Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Consultant III's. * •Be a project team member working with a Consultant III implementing Collaboration solutions for enterprise sized customers. * • Provide Tier 2 support for network and Collaboration infrastructures. * •Demonstrate continued growth and independence when working with clients. * •Implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions. * •Support network standards, processes, and security at client sites. * •Maintain a professional demeanor when dealing with clients; work jointly through technicians or directly with the client. * •Assist with providing an effective high-level assessment of technology costs, benefits, and risks to develop and deliver total solutions. * •Develop proposals for the client's senior management and technology advisors. * •Evaluate, test, and document technology and solution opportunities for new and existing partner service offerings. * •Act as a technical lead for small to medium-sized clients. * •Design small to medium complex networks with the assistance of Senior Lead Consultants as needed. * •Participate in and lead project meetings and design discussions. * •Communicate project status and weekly activities to internal and external PMs. * •Maintain and update project documentation and auditing for various clients. * •Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Consultant III based on actual field experience. * •Participate in the delivery of projects on time and within budget. Experience * Bachelor's degree or equivalent in related field experience. Certifications * 4+ years hands-on, technology related experience or equivalent education. Proven work experience dealing with client accounts. * CCNP-Collaboration Completed, or other CCNP-x certification, or substantial equivalent knowledge or experience. Professional Skills * Detailed knowledge of core technology services, ability to design solutions and create configurations. * Detailed knowledge of Collaboration products, ability to configure and install them based on complex requirements. * Strong knowledge of data center technologies as it relates to Collaboration infrastructure. * Strong knowledge of network protocols and network design theory. * Strong knowledge of the sales process and knowledge of the resellers' competitive advantage. * Ability to lead teams. * Ability to delegate tasks and responsibilities among team members. * Skills to create and deliver presentations. * Business writing skills to be used when creating proposals and client documentation. * Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary. * Aptitude for creative solution design (demonstrate creativity in solving client problems). * Basic understanding of business principles - understanding key drivers for reseller and client, business models - used to make informed choices; create solutions that address challenges. * Strong ability to accommodate different personality types. * Strong ability to make consistent good decisions based on the situation. * Solid project management and time management skills, and ability to execute subtasks in the project. * Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks. * Demonstrate strong communication skills and initiative and provide consultants leading a project with regular updates on tasks, progress, etc., in a proactive manner. * Ability to act as a coach and mentor others. * Customer-service oriented. * Ability to travel more than 30%. #ZR

Detailed Description The Tech I/II position focuses on the installation of network hardware infrastructure in both educational and professional settings. This is primarily an INSTALLATION role, so it is crucial that candidates thoroughly understand the roles and responsibilities outlined below before applying. While this position offers a great entry point into IT networking, it is highly demanding. We emphasize the importance of fully grasping the expectations to ensure alignment across the team. This position is based in Houston TX, and candidates must reside within a 1-hour commute of the job sites. Our technician teams are currently engaged in a significant 2-3-year collaboration project in the Houston area, and we are seeking skilled collaboration technicians to join us. We take pride in our strong employee engagement and are actively looking for a candidate who will be an excellent fit for our team. Requirements of Job: Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors. Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately. Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance. Dress Code: Must wear pants and a Netsync shirt at all times during installations. Driver's License: Must possess a valid, non-expired driver's license. Background and Drug Screening: Must be able to pass a drug test and background check. Age Requirement: Must be 18 years or older. Team Player: Must be able to work collaboratively with teammates in a professional manner. Reliable Transportation: Must have reliable transportation to and from job sites. Flexible Hours: Must be able to work flexible hours, including: 4 PM - 12 AM 8 AM- 5 PM Work Hours: This job may involve long working hours with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements. Physical Requirements: Must be able to squat, bend, and reach without limitations. Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations. Commute: Must be able to drive at least 1 hour to job sites daily. Work Environment: Must be able to work in hot environments and endure the associated conditions. Skills and Experience: IT Experience Required Required Technical Skills Required Skillset: Experienced in telecom circuit provisioning, resolving issues, and executing port and jumper moves with precision. Proficient in managing cabling runs and working with 66/110 blocks and punch-down blocks. Skilled in using advanced telecom tools and test equipment, including volt-ohmmeters, butt-sets, and toners. Demonstrates expertise in system-level troubleshooting and excels at communicating detailed troubleshooting protocols and incident reporting procedures to technical teams, ensuring adherence to best practices and operational excellence. Phone Installation: Proficient in installing end-user phone devices across various campus settings, including desks, offices, furniture, and other designated locations. Removal and/or installation of phones Removal and/or installation of headsets Removal and/or installation of paging equipment Removal and/or rack installation of Cisco Voice Gateways Removal and/or rack installation of Avaya PBXs Assist in documentation of existing PBX equipment using Netsync standard practices Removal and/or rack installation of Avaya PBXs Port Migration: Ability to perform port migration from old devices to newly installed switches. Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality. Cable Management: Proficient in managing RJ45/11 cabling at end user locations ensuring all cables run to new phones have been neatly tidied up and out of the user's way. Installation: Capable of drilling into drywall, concrete, brick, etc. to install phones on walls Site Survey: Participate in site survey activities, document findings and assist consultants in post site survey quality control. Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switches and port numbers. Height Comfort: Comfortable working on ladders daily to install devices 6-15 feet high. Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation. Communication: Courteous and professional mannerism when interacting with client representatives. Escalate to supervising Engineer Accountability: Transport and properly dispose of deployment refuse after installation. Take personal ownership and accountability to meet deadlines and maintain punctuality Cabling Infrastructure (Preferred but not required) Cable Management: Proficient in cable management techniques. Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online. Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices. Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site. Tools for Efficiency Installation Role: As this is an installation job, tools are required for conducting work on customer sites. Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc. Optional Tools: While not required, cable testers/toners, butt-set testers, crimpers, and drills are a plus. Minimum Qualifications/Technical and Educational Requirements High school diploma, associate's degree, or bachelor's degree. CCNA certification or any other Cisco certification are a plus.

Detailed Description: As a Software Consultant, you will play a crucial role in assisting clients with the implementation, customization, and optimization of software solutions. Your expertise in Linux, Python/PHP, JavaScript, and Android devices will be essential in providing technical support, troubleshooting issues, and delivering high-quality software solutions to meet client needs. Responsibilities: Software Implementation and Customization: Utilize your proficiency in Linux to deploy and configure software applications. Develop and customize software solutions using Python, PHP, and Typescript based on client specifications. Collaborate with development teams to implement and integrate solutions. Technical Support: Provide technical assistance and support to clients during the implementation and post-implementation phases. Troubleshoot and resolve software-related issues promptly. Client Training: Conduct training sessions to educate clients on the effective use of software solutions. Create documentation and user manuals to support training initiatives. System Integration: Work on integrating software solutions with existing systems and databases. Collaborate with internal and external stakeholders to ensure seamless integration. Quality Assurance: Conduct testing and quality assurance activities to ensure software meets client expectations and industry standards. Identify and report bugs or issues to the development team. Stay Updated on Industry Trends: Stay informed about the latest advancements in software development, Linux, and Android technologies. Provide recommendations for improvements based on industry best practices. Minimal travel to local customer sites Qualifications: Solid understanding of Linux operating systems. Familiarity with Android devices and mobile applications. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Commitment to resolving customer issues. Ability to work collaboratively in a team environment. Eagerness to learn and adapt to new technologies. Preferred Skills: Proficiency in one of Java, PHP, TypeScript programming languages. Knowledge of database systems (e.g., MongoDB, PostgreSQL). Experience with version control systems (e.g., Git). Understanding of software development methodologies. Previous experience in a consulting or client-facing role is a plus

Detailed Description We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service. Roles and Responsibilities: Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment. Support the setup and configuration of software applications and operating systems. Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed. Conduct hardware replacements and upgrades as required. Document all actions in accordance with standard company policies and procedures Provide hands-on assistance with network cabling, patching, and connectivity issues. Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities. Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary. Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices Additional Duties: Additional duties as assigned Skills and Experience: Proven ability to troubleshoot and resolve technical issues Ability to react quickly and professionally in stressful situations Superior multitasking skills in stressful situations An attitude that puts a sense of urgency around restoring client services ITIL Foundations considered an asset Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement Must perform well in high-energy, dynamic, and team-oriented environments Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization Must possess effective verbal and written communication skills High degree of initiative, mature judgment, and discretion Client experience focused Ability to lift up to 75 lbs. Clean driving record and ability to pass background checks Minimum Qualifications/Technical and Educational Requirements: High school diploma or equivalent; Associate degree in Information Technology or related field preferred. Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred. Strong understanding of computer hardware, networking principles, and IT infrastructure. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively in a team environment. Strong communication and interpersonal skills.

Description: The Parts Administrator is responsible for managing service parts, including receiving, issuing, shipping, and maintaining accurate inventory records. This role ensures that parts are efficiently organized and readily available to support repair and service operations. Additionally, the Parts Administrator provides general assistance to the department to support smooth workflow and operational efficiency. Roles and Responsibilities: Receives/ Ships Service Department parts Maintains stock part inventory Helps to manage RMA/ DOA part exchanges Deploys parts to designated areas/people Disposes of products vendors have deemed non-returnable Maintains parts ticket queue Manages stock and deployments Additional Duties: Assist with break/fix Maintains a neat and orderly parts room Skills and Experience: Organization Skills Teamwork Skills Communication Skills Leadership Skills Minium Qualifications/ Technical and Education requirements: High school Diploma or equivalent and some understanding of IT