NETSYNC jobs - 28 jobs

Detailed Description The Account Manager is responsible for conducting field work to expand Netsync's client base and for maintaining relationships with assigned account partners to ensure customer satisfaction. Key Responsibilities Work in an outside sales environment to identify opportunities and manage them through the entire sales life cycle; this includes, but is not limited to, visiting client sites, bringing clients in for tours, entertaining clients in social settings, etc Drive within the assigned territory and designated location parameters Take a proactive approach to identifying new business opportunities, including but not limited to conducting local and online research, making phone calls, and networking through existing contacts and clients Build and maintain key relationships with strategic clients and manufacturing partners Develop a strong understanding of Netsync's products and services in order to communicate these effectively to potential clients and partners Gain a thorough understanding of Netsync's internal operations to effectively coordinate efforts across different business units Responsible for achieving top-line revenue and gross profit (annual GP target: $650K) Enter account data and related metrics into the CRM system for manager review Some travel required to attend trainings, partner events, and Netsync required gatherings Skills and Experience Be self-motivated and highly competitive Demonstrate strong communication skills and self-motivation Work effectively in a team setting and collaborate well with clients and partners Be service-oriented and focused on meeting the needs of clients, manufacturing partners, and Netsync Perform well under pressure and confidently handle executive-level conversations Possess in-depth knowledge of OEM sales programs and understand how to leverage them to maximize success as an Account Manager Maintain a strong drive for professional growth and consistently strive to exceed sales goals Minimum Qualifications/Technical and Educational Requirements Bachelor's degree preferred 3-5+ years of experience in corporate account management and sales preferred

NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at ***************** for more information on our organization. POSITION: Desktop Support Engineer JOB TYPE: Direct Hire (W2) with NSC Global START DATE: IMMEDIATELY Responsibilities Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields' concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected. Position Description: Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position Qualifications Knowledge & Experience: Knowledge of basic computer hardware. Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities. Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Personal Attributes: Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Soft Skills: Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve. Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals. Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Field Technician Lead - Compugen Systems Inc. (Texas, Massachusetts, New York) Full-Time | Non-Exempt | Travel Required About Compugen Systems, Inc. Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-first principles, strong execution, and a commitment to continuous improvement. We help our clients build and sustain modern, scalable, and secure IT environments from coast to coast. We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Texas, Massachusetts, and New York. About the Role The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities, supporting implementation teams, and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers, and a passion for accuracy, documentation, and customer partnership in a retail environment. You will act as the point person during overnight cutovers, guide technicians, validate completed work, and maintain consistent alignment with customer requirements and Compugen's delivery expectations. What You Will Do Team & Project Leadership Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow. Build strong relationships with internal stakeholders, technicians, and customer store management. Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations. Host briefing meetings and provide ongoing communication to project and delivery management. Technical Oversight Review and validate work completed before releasing teams from the site. Develop and maintain knowledge articles and equipment standards within customer IT systems. Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status. Review material picklists and confirm equipment arrival and secure storage. Provide project verification and sign-off on daily/weekly installation checklists. Installation & Standards Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring. Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency. Travel Travel to customer locations within assigned in state territory as required for project work. Also, may be required to travel outside defined area. What You Bring A+ Certification required Strong knowledge of data, audio, and phone cabling standards; experience working on ladders/lifts Experience in retail environments highly preferred Excellent technical, diagnostic, and problem-solving skills Strong leadership, communication, and interpersonal abilities Ability to build relationships with technicians, project teams, and customers High accountability, reliability, and attention to detail Why Join Compugen People-first culture with a focus on collaboration, integrity, and growth Opportunities to work on meaningful nationwide technical deployment projects Competitive compensation and benefits An award-winning workplace recognized as a Great Place to Work for three consecutive years A chance to grow your skills in a supportive, team-centered technical environment Locations Hiring We are actively recruiting 3 Field Technician Leads located in or able to travel within: Houston, Texas Greater Boston / Massachusetts region New York

Identify and qualify quality candidates for our clients to review for their job openings. Manage the process from submittal to start, with regular check-ins before and after. Key Responsibilities Source, pre-screen, interview, negotiate rates, and submit qualified candidates for a variety of positions nationwide as well as internationally. Schedule interviews and extend job offers to candidates Keep in regular communication with submitted candidates Continuously build a network of skilled professionals Check-in with active placements to keep them happy and prepare to redeploy before the project ends Required Experience Prior customer service, sales, sports, or military background Bachelors or Military background strongly preferred. Associates degree acceptable.

Detailed Description This designated role is responsible for leading the team on the ground from a technicality perspective. This candidate will be leading the efforts for the team on how things should be installed, what expectations need to be met, and to manage consistency across the deployment. They will act as the engineer's right-hand and be the go-to for troubleshooting/basic configuration. This individual will ultimately be responsible for project documentation (pre/post), quality control of assets being installed, and coordinate the efforts on the ground. This individual will help ensure delivery of service to our customers is the main priority from a pre and post implementation standpoint. This candidate will work with the ENG I/II technicians and provide feedback to Supervisor I-III / Area Supervisors on how these individuals are performing. This will help ensure the pool of ENG I-II are meeting all standards of the Netsync delivery process. Roles and Responsibilities Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Senior Lead Consultants and Managerial staff. Be a team leader, working alongside a Network Services Supervisor, implementing simple to complex network solutions for enterprise sized clients. Disseminate information to your team (pre/post deployment) in a timely and efficient manner. Create internal and client facing status updates, issue logs, action items, notes, and documentation in a timely and effective manner. Coordinate technician responsibilities in for each deployment based on necessity. Staging of primary and secondary networking equipment during deployments. Be effective at internal and external issue resolution (i.e.: injury reporting, employee conflict resolution, disciplinary actions, etc.). Demonstrate continued growth and independence. Conduct passive, active, and APoS wireless surveys. Create and implement migration strategies, implementation plans, risk mitigation plans, test plans, and pre/post deployment method of procedures for your team to increase efficiency and reduce risk. Support network standards, processes and security at client sites. Verification of technician installation standards and meeting of client requirements for installed devices. Maintain a professional demeanor when dealing with clients; work jointly through consultants and managerial staff or directly with the client. Assist with providing an effective implementation of all client hardware/software while working in conjunction with Senior or Junior Consultants. Verification and compliance with scope of work; work with engineering prior to/during/after installation to troubleshoot any issues with installed or existing devices under requirements of SOW. Participate in project meetings and design discussions. Post deployment validation photos of newly installed and/or replaced equipment and legacy devices. Maintain and update project documentation for various clients. Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to Senior Field Services Lead, PMO, and Senior Lead Consultants based on actual field experience. Participate in the delivery of projects on time and within budget Additional Duties Strong knowledge of Cisco products. Ability to lead teams. Ability to delegate tasks and responsibilities among team members. Strong soft skills. Business writing skills to be used when creating internal/external documentation and updates. Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary. Aptitude for creative solution design (demonstrate creativity in solving client problems). Strong ability to accommodate different personality types. Strong ability to make consistent good decisions based on the situation. Solid project management and time management skills; ability to execute subtasks in the project. Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks. Ability to act as a coach and mentor others. Client-service oriented. Ability to travel up to 50%. Requirements of Job Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors. Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately. Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance. Dress Code: Must wear pants and a Netsync shirt at all times during installations. Driver's License: Must possess a valid, non-expired driver's license. Background and Drug Screening: Must be able to pass a drug test and background check. Age Requirement: Must be 18 years or older. Team Player: Must be able to work collaboratively with teammates in a professional manner. Reliable Transportation: Must have reliable transportation to and from job sites. Flexible Hours: Must be able to work flexible hours, including: 4 PM - 12 AM 8 AM - 5 PM Work Hours: This job may involve long working hours with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements. Physical Requirements: Must be able to squat, bend, and reach without limitations. Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations. Commute: Must be able to drive at least up to 4-5 hour to job sites daily. Work Environment: Must be able to work in hot environments and endure the associated conditions. Skills and Experience IT Experience Required Racking and Stacking: Experience with the racking, stacking, and powering of switch devices. Port Migration: Ability to perform port migration from old devices to newly installed switches. Perform installation of internal and external Access Points (APs). Perform installation of data center appliances, including all associated cabling and labeling. Phone Installation: Proficient in installing end-user phone devices across various campus settings, including desks, offices, furniture, and other designated locations. Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality. Cable Management: Proficient in managing power, data stacking, and ethernet cabling. Installation: Capable of racking and powering UPS devices, including lifting and mounting equipment weighing 50-70 lbs independently. Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switch and port numbers. Height Comfort: Comfortable working on ladders daily to install Access Point devices 6-15 feet high. Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation. Project Requirements: In Louisiana, this will be a hospital cutover project, and we are seeking individuals with experience and understanding of hospital network environments. Netsync will be replacing network switches across all associated hospital clinics and buildings. Cabling Infrastructure (Preferred but not required) Cable Management: Proficient in cable management techniques. Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online. Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices. Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site. Tools for Efficiency Installation Role: As this is an installation job, tools are required for conducting work on customer sites. Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc. Optional Tools: While not required, cordless drills can enhance efficiency during installations. Minimum Qualifications/Technical and Educational Requirements Experience in healthcare or hospital environments. Certifications such as CompTIA Network+, Cisco CCNA, Project+, or equivalent. OSHA 10/30 or other relevant safety certifications. Familiarity with E-Rate-funded projects and/or large-scale K-12 deployments. Experience working in a Project Coordinator or Assistant PM capacity is a plus. 3-5+ years of experience in network infrastructure installation and technician team oversight. Demonstrated experience supervising field teams on the ground during network deployments. Strong documentation skills using Microsoft Word and Excel. Comfortable performing assessments and walk-throughs in MDF/IDF network environments. Proven ability to lead structured cabling, switch, AP, and voice deployments with minimal oversight. Valid driver's license with reliable transportation. Must be able to commute to Baton Rouge or New Orleans and be available for local travel across job sites.

Detailed Description The Inside Sales Representative (ISR) is responsible for supporting our sales organization through the processing of administration duties associated with the selling of our products or services. The ISR will reach business targets through excellent telephone and email communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role. Roles and Responsibilities: Identify decision makers within targeted leads to begin sales process. Penetrate all targeted accounts and radiate sales from within client base. Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches. Maintain and expand the company's database of prospects. Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on. Set up and deliver sales presentations, product/service demonstrations, and other sales actions. Assist in creating RFP responses to potential clients. Where necessary, support marketing efforts such as trade shows, exhibits, and other events. Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports. Investigate and troubleshoot customer service issues. Additional Duties: Coordinate customer training as necessary. Enter new customer data and update changes to existing accounts in the corporate database Appropriately communicate brand identity and corporate position. Attend periodic sales training where applicable. Skills and Experience: Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management. Excellent Microsoft Excel Knowledge Success in qualifying opportunities involving multiple key decision makers. Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques. Strong problem identification and objection resolution skills. Able to build and maintain lasting relationships with customers. Exceptional verbal communication and presentation skills. Excellent listening skills. Strong written communication skills. Self-motivated, with high energy and an engaging level of enthusiasm. Able to perform basic calculations and mathematical figures. Ability to occasionally travel and attend sales events or exhibits. Ability to work individually and as part of a team. High level of integrity and work ethic. Minimum Qualifications/Technical and Education Requirements: University or college degree in Computer Science, Marketing, or another related field is required. 2 to 3 years of direct work experience in a sales or tele sales capacity. Netsync Network Solutions is a minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, end-user computing and VDI, optical/WAN, managed services and staffing solutions. Great reasons to join our team: Medical, Dental, Vision, STD/LTD benefits, Supplier Discounts, PTO, Paid holidays #ZR

Detailed Description This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4. Roles and Responsibilities Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients Provide Tier 1 support for network and Collaboration infrastructures. Demonstrate continued growth and independence when working with clients and teammates Support network standards, processes and security at client sites. Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership. Participate in project meetings and design discussions. Communicate issues with team leads/supervisors Be able to approve/deny teams time cards and expenses Work in a fast-paced environment while maintaining a clean work environment. Participate in the delivery of project supplies. Fluent in project documentation; pre/post/client etc. Communicate project status and weekly activities to internal managerial staff Train new hires on expectations and standardizations. Lead small-medium sized deployments. Approve technician documentation and review Assist lead technician on-site to help sustain best practices on-site. Understands all internal processes. Conduct customer site walks for enterprise customers Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects Additional Duties Ability to receive instruction and perform tasks in a timely manner from Manager Extensive knowledge of all tools and how to properly use them in client environments Ability to help create client schedules and meet those deadlines Skills to create and deliver presentations. Be able to review team members and provide constructive criticism across all QPR categories Ability to act as a coach and mentor others Time management skills, ability to execute subtasks in the project. Strong ability to accommodate different personality types Strong ability to make consistent good decisions based on the situation Client-service oriented Understand all internal HR processes Ability to travel more than 50% Skills and Experience Mid-level knowledge of core technology services Be able to build off team strengths and weaknesses Must be able to document issues and be able to Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements Mid-level knowledge of network protocols and network design theory Strong interpersonal skills Excellent documentation skills Requires clear level thinking and the ability to react to situations accordingly 1-2+ years hands-on, technology related experience or equivalent education. Minimum Qualifications/Technical and Educational Requirements Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model High school diploma or higher Ability to utilize downtime to work towards career aligned certifications Ability to grow and flourish in an ever changing corporate environment Training/Certifications Annual training budget as part of the Supervisor I role. Certifications to include: CompTIA Project+ ITIL Foundation Ver. 4 CAPM PMI-ACP DASM DASSSM Candidates Choice

Job DescriptionThe Cyber Risk Assessment Analyst - Senior provides leadership in the execution of DISA IE cybersecurity tasks. This position ensures that baseline cybersecurity documentation is accurate and current, supports transition activities under IE6, and delivers comprehensive risk management services. The analyst synthesizes technical findings into actionable risk reports and ensures compliance with DISA and DoD cybersecurity policies.Key Tasks & Responsibilities Develop/maintain cybersecurity baseline artifacts including CONOPS, IRPs, PPPs, SOPs documentation Evaluate newly released IAVMs, STIGs, and SRGs for applicability, and coordinate with ISSMs to prepare waiver requests when timelines cannot be met . Produce and deliver Risk Assessment Reports monthly and as required Prepare/submit POA&Ms of vulnerability discovery, and provide bi-monthly POA&M status reports Lead preparation of accreditation packages, prior to ATO expiration, ensuring timely and complete submissions Support transition activities by ensuring risk documentation, personnel certifications, and system artifacts are available during transition-out phases (FAR 52.237-3 compliance) Education & Experience Bachelor's degree or equivalent experience required Experience in the following areas are preferred: Command Cyber Readiness Inspection (CCRI) Site Assistance Visit (SAV)/ Assessment and Authorization (A&A) Cyber Self-Assessments Assist in the preparation of CVPA (Cooperative Vulnerability and Penetration Assessment) AA (Adversary Assessment) DISA Risk Management Executive (RME) Decision Support System (DSS) Auditing and reporting of systems, networks, documentation, RMF controls, DoD 8140.03 requirements, IAVMs, STIGs and DISA Task Order (DTO) and CYBERCOM Task Order (CTO) Certifications DoD 8570 IAT Level III / 8140 Compliance Required after fully in place CISSP Security Clearance TS/SCI Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) Onsite at Fort Meade, any remote work must be justified and approved before even considered. Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at: ***********

Detailed Description The Tech I position focuses on the installation of network hardware infrastructure in both educational and professional settings. This is primarily an INSTALLATION role, so it is crucial that candidates thoroughly understand the roles and responsibilities outlined below before applying. While this position offers a great entry point into IT networking, it is highly demanding. We emphasize the importance of fully grasping the expectations to ensure alignment across the team. This position is based in Dallas, Texas, and candidates must reside within a 1-hour commute of the job sites. Our technician teams are currently engaged in multiple significant projects in and around the Dallas-Fort Worth Metroplex, and we are seeking skilled network technicians to join us. We take pride in our strong employee engagement and are actively looking for a candidate who will be an excellent fit for our team. Requirements of Job Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors. Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately. Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance. Dress Code: Must wear pants and a Netsync shirt at all times during installations. Driver's License: Must possess a valid, non-expired driver's license. Background and Drug Screening: Must be able to pass a drug test and background check. Age Requirement: Must be 18 years or older. Team Player: Must be able to work collaboratively with teammates in a professional manner. Reliable Transportation: Must have reliable transportation to and from job sites. Flexible Hours: Must be able to work flexible hours, including: 4 PM - 12 AM 8 AM - 5 PM Work Hours: This job may involve long working hours with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements. Physical Requirements: Must be able to squat, bend, and reach without limitations. Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations. Commute: Must be able to drive at least 1 hour to job sites daily. Work Environment: Must be able to work in hot environments and endure the associated conditions. Skills and Experience IT Experience Required Racking and Stacking: Experience with the racking, stacking, and powering of switch devices. Port Migration: Ability to perform port migration from old devices to newly installed switches. Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality. Cable Management: Proficient in managing power, data stacking, and ethernet cabling. Installation: Capable of racking and powering UPS devices, including lifting and mounting equipment weighing 50-70 lbs independently. Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switch and port numbers. Height Comfort: Comfortable working on ladders daily to install Access Point devices 6-15 feet high. Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation. Cabling Infrastructure (Preferred but not required) Cable Management: Proficient in cable management techniques. Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online. Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices. Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site. Tools for Efficiency Installation Role: As this is an installation job, tools are required for conducting work on customer sites. Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc. Optional Tools: While not required, cordless drills can enhance efficiency during installations. Minimum Qualifications/Technical and Educational Requirements High school diploma, associate's degree, or bachelor's degree CCNA certification or any other Cisco certification are a plus

Job DescriptionThe Intermediate Network Administrator supports administration of enterprise networks, implements STIGs, and assists with COMSEC requirements. This role ensures secure and reliable operation of DISA network services.Key Tasks & Responsibilities Configure and maintain routers, switches, and firewalls. Apply STIGs to network devices and document results. Support COMSEC key management and crypto device operations. Assist with network troubleshooting and secure configuration baseline s. Education & Experience Bachelor's degree or equivalent experience required 3-5 years network experience required participate in the management of the COMSEC key and crypto deployment to the cryptonet support the DISN controlling authority by issuing, resupplying, and destroying keying material for customers of the DISN according to Telecommunications Service Order and operational needs Act as DISN COMSEC liaison to National Security Agency. Develop and provide detailed ad hoc DISN COMSEC Reports. Create/maintain accurate records of keying materials issued for specific aspects of the cryptonet with sufficient detail to manage the membership of the cryptonet, assess the impact of, and recover from a compromise. Create/maintain accurate records of keying materials issued for specific aspects of the cryptonet with sufficient detail to manage the membership of the cryptonet, assess the impact of, and recover from a compromise. Immediately notify the COMSEC Manager/Custodian of all non-compliant COMSEC issues If the network key is compromised, the contractor shall advise the COMSEC Manager/Custodian and cryptonet members to initiate emergency supersession or extend cryptographic periods of network key by exception. Experience with DISA NIPR/SIPR/JWICS environments preferred. Certifications DoD 8570 IAT Level II / 8140 Compliance Required after fully in place CompTIA Security+ CE Security Clearance Secret Clearance Required Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) Onsite at Fort Meade, any remote work must be justified and approved before even considered. IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at ***********

This position supports the Air Force's AFIN Mission Assurance Center (AMAC) Crew. Provide Tactical Command and Control support for the 688th Cyberspace Wing's Cyberspace Operations and Support missions. Execute tasks assigned to crew and assist contractor/military/civilian teammates as needed. Provide support to multiple mission areas to include Cyber Operations Control, Terrain Awareness, Integrated Security, and Problem Operations. Initiate, coordinate, and/or participate in network operations with all enterprise mission partners. Maintain situational awareness and deconflict all network operations across the AFIN. Coordinate and track immediate support to resolve top priorities from the AFCYBER Operate Prioritization List. Brief the status of all OPREPs/SITREPs/MISREPs/AFCYBER Priorities/High Interest Items/outages/NDCIs/ASIs/PONDs and an overview of current 24-hr CTO missions and updates from the AFIN SOC. Conduct initial review of all Requests for Support (RFS). Participate in weekly Engineering RFS Board to discuss RFS statuses and maintain situational awareness of all requests Key Tasks & Responsibilities Provide support to resolve MAJCOM priorities Coordinate with 616 OC for AFCYBER priorities Track high interest items for AFIN operations Respond to RFIs from 688 CW leadership & external agencies Maintain knowledge of Change Request (CRQ) processes Coordinate & maintain situational awareness & deconflict all network operations with mission partners Direct troubleshooting of outages, degradations, & isolations Submit CCIRs to 688 CW leadership & 616 OC Troubleshoot network issues with established procedures Generate CTOs for assignment to all applicable 688 CW tactical units Conduct mission review of CTOs from all applicable 688 CW tactical units Execute initial triage/scoping of network assessments Coordinate with 688 CW/A2O for reports/tippers related to vulnerability management, DCO high interest items, and emerging cyber threats Maintain ability to identify threats and vulnerabilities using ARAD/Tanium toolset Identify solutions for complex network system issues Provide initial triage and scoping of network infrastructure during outage resolution Serve as liaison to 38th Engineering Squadron Coordinate engineering support for complex outages, OPREPs, & extended service degradations Coordinate requests for engineering support Complete administrative tasks as required Complete other duties as assigned Education & Experience Requires a bachelor's degree (or equivalent) +3 years of experience, or 6+ years of related experience Must have excellent verbal and written communication skills Must have excellent critical thinking skills Certifications Required: IAT II - Security+, CySA+, GSEC, GICSP, SSCP, CND, CCNA-Security, or higher Desired: CASP, GCIM, CISM, or CISSP Security Clearance Top Secret with SCI Eligibility Other (Travel, Work Environment, Administrative Notes, etc.) Shift - This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a schedule change is required to support operations, you will be provided with as much notice as the situation allows. All shifts are four 10-hour days with three days off. Extended hours/days may be required on occasion. Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at ***********.

Duties/ Behaviors • Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Consultant III's. •Be a project team member working with a Consultant III implementing Collaboration solutions for enterprise sized customers. • Provide Tier 2 support for network and Collaboration infrastructures. •Demonstrate continued growth and independence when working with clients. •Implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions. •Support network standards, processes, and security at client sites. •Maintain a professional demeanor when dealing with clients; work jointly through technicians or directly with the client. •Assist with providing an effective high-level assessment of technology costs, benefits, and risks to develop and deliver total solutions. •Develop proposals for the client's senior management and technology advisors. •Evaluate, test, and document technology and solution opportunities for new and existing partner service offerings. •Act as a technical lead for small to medium-sized clients. •Design small to medium complex networks with the assistance of Senior Lead Consultants as needed. •Participate in and lead project meetings and design discussions. •Communicate project status and weekly activities to internal and external PMs. •Maintain and update project documentation and auditing for various clients. •Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Consultant III based on actual field experience. •Participate in the delivery of projects on time and within budget. Experience Bachelor's degree or equivalent in related field experience. Certifications 4+ years hands-on, technology related experience or equivalent education. Proven work experience dealing with client accounts. CCNP-Collaboration Completed, or other CCNP-x certification, or substantial equivalent knowledge or experience. Professional Skills Detailed knowledge of core technology services, ability to design solutions and create configurations. Detailed knowledge of Collaboration products, ability to configure and install them based on complex requirements. Strong knowledge of data center technologies as it relates to Collaboration infrastructure. Strong knowledge of network protocols and network design theory. Strong knowledge of the sales process and knowledge of the resellers' competitive advantage. Ability to lead teams. Ability to delegate tasks and responsibilities among team members. Skills to create and deliver presentations. Business writing skills to be used when creating proposals and client documentation. Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary. Aptitude for creative solution design (demonstrate creativity in solving client problems). Basic understanding of business principles - understanding key drivers for reseller and client, business models - used to make informed choices; create solutions that address challenges. Strong ability to accommodate different personality types. Strong ability to make consistent good decisions based on the situation. Solid project management and time management skills, and ability to execute subtasks in the project. Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks. Demonstrate strong communication skills and initiative and provide consultants leading a project with regular updates on tasks, progress, etc., in a proactive manner. Ability to act as a coach and mentor others. Customer-service oriented. Ability to travel more than 30%. #ZR

Align with customers, partners, and internal teams, creating solutions to drive business value. Responsibilities: Design complex Cybersecurity solutions to fix a diverse range of business problems for large variety of client verticals, using the best technology solutions to meet specific business needs. Assist in the business development life cycle by serving as a Subject Matter Expert (SME) to identify and qualify current Cybersecurity offerings and validate emerging product offerings. Assist in the development of Cybersecurity sales positioning and go to market strategies and deliver sales enablement training to localized sales teams. Become the client's trusted technical advisor on major projects for key accounts and establish relationship with client independent of the account manager. Maintain a professional demeanor when dealing with clients; interact at all levels within the client organization. Discuss client business goals and provide evaluation and direction in both operational processes and technical architectures. Lead the development of formalized Cybersecurity solution methodologies and delivery strategies. Write proposals, reports, and general project documentation. Develop and maintain vendor relationships within the Cybersecurity channel. Build and maintain a repository of deliverables, methodologies, and business development documents. Development of level of effort and cost estimations for completion of product solutions. Development of Statement of Work (SOW) documentation for the completion of product solutions. Skills and experience: Technical Skills & Knowledge: Strong knowledge of core technology services and design of the most complex solutions across a broad range of client verticals. Mastery of network protocols and design. Mastery knowledge of Cybersecurity technology services and design of the most complex solutions across a broad range of customer verticals. Mastery knowledge of Cybersecurity upgrade components and requirements. Strong knowledge of Cybersecurity cloud portfolio preferred. Strong ability to interpret client Cybersecurity challenges and issues and be able to translate into technical solutions. Broad-based technology understanding and competence in multiple technologies and solutions. Strong understanding of data center technologies and how they apply to the underlying Cybersecurity Infrastructure compute/storage design. Professional Skills: Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle. Ability to work in complex situations and implement more creative solutions into their designs, and to proactively solve problems and suggest solutions. Ability to integrate all business processes to optimize opportunity, profitability, and productivity. Strong Ability to present complex solutions to a variety of technical and nontechnical audiences. Ability to listen and communicate orally and in writing to technical, nontechnical, and executive customer contacts. Strong Ability to write proposals, and create proposal templates and best practices. Ability to interact across a broader range of customer contacts, and to guide other employees with their customer interactions. Strong understanding of business principles, key drivers, and business models. Customer-service oriented. Minimum Qualifications/Technical and Educational Requirements Bachelor's degree or equivalent in related field experience. 5+ years advanced Cybersecurity design and implementation experience and client-facing solution-based selling. Proven work experience dealing with major client accounts. Certifications Cybersecurity specialized level in multi-vendor and product technologies. CCNP-Security certified, CISSP, minimum of CCNP-Security certified. Multiple higher-level certifications, and cross-trained on other non-Cisco vendors' products, as applicable (F5 201, NSE 4-8, PCNSE, AWS Security).

Detailed Description: As a Software Consultant, you will play a crucial role in assisting clients with the implementation, customization, and optimization of software solutions. Your expertise in Linux, Python/PHP, JavaScript, and Android devices will be essential in providing technical support, troubleshooting issues, and delivering high-quality software solutions to meet client needs. Responsibilities: Software Implementation and Customization: Utilize your proficiency in Linux to deploy and configure software applications. Develop and customize software solutions using Python, PHP, and Typescript based on client specifications. Collaborate with development teams to implement and integrate solutions. Technical Support: Provide technical assistance and support to clients during the implementation and post-implementation phases. Troubleshoot and resolve software-related issues promptly. Client Training: Conduct training sessions to educate clients on the effective use of software solutions. Create documentation and user manuals to support training initiatives. System Integration: Work on integrating software solutions with existing systems and databases. Collaborate with internal and external stakeholders to ensure seamless integration. Quality Assurance: Conduct testing and quality assurance activities to ensure software meets client expectations and industry standards. Identify and report bugs or issues to the development team. Stay Updated on Industry Trends: Stay informed about the latest advancements in software development, Linux, and Android technologies. Provide recommendations for improvements based on industry best practices. Minimal travel to local customer sites Qualifications: Solid understanding of Linux operating systems. Familiarity with Android devices and mobile applications. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Commitment to resolving customer issues. Ability to work collaboratively in a team environment. Eagerness to learn and adapt to new technologies. Preferred Skills: Proficiency in one of Java, PHP, TypeScript programming languages. Knowledge of database systems (e.g., MongoDB, PostgreSQL). Experience with version control systems (e.g., Git). Understanding of software development methodologies. Previous experience in a consulting or client-facing role is a plus

Detailed Description The Account Manager is responsible for conducting field work to expand Netsync's client base and for maintaining relationships with assigned account partners to ensure customer satisfaction. Key Responsibilities * * Work in an outside sales environment to identify opportunities and manage them through the entire sales life cycle; this includes, but is not limited to, visiting client sites, bringing clients in for tours, entertaining clients in social settings, etc * * Drive within the assigned territory and designated location parameters * Take a proactive approach to identifying new business opportunities, including but not limited to conducting local and online research, making phone calls, and networking through existing contacts and clients * Build and maintain key relationships with strategic clients and manufacturing partners * Develop a strong understanding of Netsync's products and services in order to communicate these effectively to potential clients and partners * Gain a thorough understanding of Netsync's internal operations to effectively coordinate efforts across different business units * Responsible for achieving top-line revenue and gross profit (annual GP target: $650K) * Enter account data and related metrics into the CRM system for manager review * Some travel required to attend trainings, partner events, and Netsync required gatherings Skills and Experience * Be self-motivated and highly competitive * Demonstrate strong communication skills and self-motivation * Work effectively in a team setting and collaborate well with clients and partners * Be service-oriented and focused on meeting the needs of clients, manufacturing partners, and Netsync * Perform well under pressure and confidently handle executive-level conversations * Possess in-depth knowledge of OEM sales programs and understand how to leverage them to maximize success as an Account Manager * Maintain a strong drive for professional growth and consistently strive to exceed sales goals Minimum Qualifications/Technical and Educational Requirements * Bachelor's degree preferred * 3-5+ years of experience in corporate account management and sales preferred

Job DescriptionIn support of Network/Cyberspace Operations mission, perform Service Transition Coordination. - Analyzes changes of product design to determine the effect on the product design and function and determines and prepares documentation necessary for change. - Coordinates with customers and manufacturers to determine a process for change reporting. - Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies. Key Tasks & Responsibilities Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators. This task includes: Receiving calls from AFIN operators to coordinate change process and incident resolution Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner Education & Experience Requires a bachelor's degree, and 2 - 4 years of related experience Certifications Required: IAT II = Security+, CySA+, CCNA - Security, GICSP, GSEC, SSCP or higher ITIL v4 Foundation Desired: ITIL v4 Specialist - Create, Deliver, Support and/or ITIL v4 Strategist - Direct, Plan, and Improve Security Clearance Required: Applicants must have active Secret clearance with ability to obtain a Top Secret clearance with SCI eligibility Desired: Active Top Secret Clearance with SCI eligibility Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) Day Shift. This is a 24/7/365 mission and extended hours/days may be required. Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at ***********

Detailed Description The Tech I/II position focuses on the installation of network hardware infrastructure in both educational and professional settings. This is primarily an INSTALLATION role, so it is crucial that candidates thoroughly understand the roles and responsibilities outlined below before applying. While this position offers a great entry point into IT networking, it is highly demanding. We emphasize the importance of fully grasping the expectations to ensure alignment across the team. This position is based in Houston TX, and candidates must reside within a 1-hour commute of the job sites. Our technician teams are currently engaged in a significant 2-3-year collaboration project in the Houston area, and we are seeking skilled collaboration technicians to join us. We take pride in our strong employee engagement and are actively looking for a candidate who will be an excellent fit for our team. Requirements of Job: Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors. Follow Directions: Ability to take direction from on-site supervisors/leads and act appropriately. Punctuality: Must be consistently on-time for work. If unable to attend, must notify the designated supervisor at least one hour in advance. Dress Code: Must wear pants and a Netsync shirt at all times during installations. Driver's License: Must possess a valid, non-expired driver's license. Background and Drug Screening: Must be able to pass a drug test and background check. Age Requirement: Must be 18 years or older. Team Player: Must be able to work collaboratively with teammates in a professional manner. Reliable Transportation: Must have reliable transportation to and from job sites. Flexible Hours: Must be able to work flexible hours, including: 4 PM - 12 AM 8 AM- 5 PM Work Hours: This job may involve long working hours with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on standby for these engagements. Physical Requirements: Must be able to squat, bend, and reach without limitations. Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations. Commute: Must be able to drive at least 1 hour to job sites daily. Work Environment: Must be able to work in hot environments and endure the associated conditions. Skills and Experience: IT Experience Required Required Technical Skills Required Skillset: Experienced in telecom circuit provisioning, resolving issues, and executing port and jumper moves with precision. Proficient in managing cabling runs and working with 66/110 blocks and punch-down blocks. Skilled in using advanced telecom tools and test equipment, including volt-ohmmeters, butt-sets, and toners. Demonstrates expertise in system-level troubleshooting and excels at communicating detailed troubleshooting protocols and incident reporting procedures to technical teams, ensuring adherence to best practices and operational excellence. Phone Installation: Proficient in installing end-user phone devices across various campus settings, including desks, offices, furniture, and other designated locations. Removal and/or installation of phones Removal and/or installation of headsets Removal and/or installation of paging equipment Removal and/or rack installation of Cisco Voice Gateways Removal and/or rack installation of Avaya PBXs Assist in documentation of existing PBX equipment using Netsync standard practices Removal and/or rack installation of Avaya PBXs Port Migration: Ability to perform port migration from old devices to newly installed switches. Cisco Knowledge: Familiarity with Cisco platforms, including device operation and functionality. Cable Management: Proficient in managing RJ45/11 cabling at end user locations ensuring all cables run to new phones have been neatly tidied up and out of the user's way. Installation: Capable of drilling into drywall, concrete, brick, etc. to install phones on walls Site Survey: Participate in site survey activities, document findings and assist consultants in post site survey quality control. Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switches and port numbers. Height Comfort: Comfortable working on ladders daily to install devices 6-15 feet high. Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation. Communication: Courteous and professional mannerism when interacting with client representatives. Escalate to supervising Engineer Accountability: Transport and properly dispose of deployment refuse after installation. Take personal ownership and accountability to meet deadlines and maintain punctuality Cabling Infrastructure (Preferred but not required) Cable Management: Proficient in cable management techniques. Troubleshooting: Able to tone out cables, troubleshoot ports, and restore appropriate devices online. Fiber Uplinks: Experience in troubleshooting fiber uplinks and testing/validating connectivity for newly installed devices. Professional Direction: Ability to follow directions professionally and ensure devices are fully operational before leaving the site. Tools for Efficiency Installation Role: As this is an installation job, tools are required for conducting work on customer sites. Essential Tools: Team members should have at a minimum, Phillips screwdrivers, snips, etc. Optional Tools: While not required, cable testers/toners, butt-set testers, crimpers, and drills are a plus. Minimum Qualifications/Technical and Educational Requirements High school diploma, associate's degree, or bachelor's degree. CCNA certification or any other Cisco certification are a plus.

Detailed Description We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service. Roles and Responsibilities: Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment. Support the setup and configuration of software applications and operating systems. Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed. Conduct hardware replacements and upgrades as required. Document all actions in accordance with standard company policies and procedures Provide hands-on assistance with network cabling, patching, and connectivity issues. Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities. Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary. Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices Additional Duties: Additional duties as assigned Skills and Experience: Proven ability to troubleshoot and resolve technical issues Ability to react quickly and professionally in stressful situations Superior multitasking skills in stressful situations An attitude that puts a sense of urgency around restoring client services ITIL Foundations considered an asset Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement Must perform well in high-energy, dynamic, and team-oriented environments Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization Must possess effective verbal and written communication skills High degree of initiative, mature judgment, and discretion Client experience focused Ability to lift up to 75 lbs. Clean driving record and ability to pass background checks Minimum Qualifications/Technical and Educational Requirements: High school diploma or equivalent; Associate degree in Information Technology or related field preferred. Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred. Strong understanding of computer hardware, networking principles, and IT infrastructure. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively in a team environment. Strong communication and interpersonal skills.

Duties/ Behaviors * • Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Consultant III's. * •Be a project team member working with a Consultant III implementing Collaboration solutions for enterprise sized customers. * • Provide Tier 2 support for network and Collaboration infrastructures. * •Demonstrate continued growth and independence when working with clients. * •Implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions. * •Support network standards, processes, and security at client sites. * •Maintain a professional demeanor when dealing with clients; work jointly through technicians or directly with the client. * •Assist with providing an effective high-level assessment of technology costs, benefits, and risks to develop and deliver total solutions. * •Develop proposals for the client's senior management and technology advisors. * •Evaluate, test, and document technology and solution opportunities for new and existing partner service offerings. * •Act as a technical lead for small to medium-sized clients. * •Design small to medium complex networks with the assistance of Senior Lead Consultants as needed. * •Participate in and lead project meetings and design discussions. * •Communicate project status and weekly activities to internal and external PMs. * •Maintain and update project documentation and auditing for various clients. * •Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Consultant III based on actual field experience. * •Participate in the delivery of projects on time and within budget. Experience * Bachelor's degree or equivalent in related field experience. Certifications * 4+ years hands-on, technology related experience or equivalent education. Proven work experience dealing with client accounts. * CCNP-Collaboration Completed, or other CCNP-x certification, or substantial equivalent knowledge or experience. Professional Skills * Detailed knowledge of core technology services, ability to design solutions and create configurations. * Detailed knowledge of Collaboration products, ability to configure and install them based on complex requirements. * Strong knowledge of data center technologies as it relates to Collaboration infrastructure. * Strong knowledge of network protocols and network design theory. * Strong knowledge of the sales process and knowledge of the resellers' competitive advantage. * Ability to lead teams. * Ability to delegate tasks and responsibilities among team members. * Skills to create and deliver presentations. * Business writing skills to be used when creating proposals and client documentation. * Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary. * Aptitude for creative solution design (demonstrate creativity in solving client problems). * Basic understanding of business principles - understanding key drivers for reseller and client, business models - used to make informed choices; create solutions that address challenges. * Strong ability to accommodate different personality types. * Strong ability to make consistent good decisions based on the situation. * Solid project management and time management skills, and ability to execute subtasks in the project. * Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks. * Demonstrate strong communication skills and initiative and provide consultants leading a project with regular updates on tasks, progress, etc., in a proactive manner. * Ability to act as a coach and mentor others. * Customer-service oriented. * Ability to travel more than 30%. #ZR