Network administrator jobs in Arlington, TX

Hybrid in DFW Standard / W2 only Contract to Hire $50-$70/hr on contract and conversion salary range from $90K to $105K, 15% bonus We are looking for a Software Engineer with solid experience in 2 or more OOP languages such as Java, C#, C++, JavaScript, Python. Must have expertise in incident management and root cause analysis. Must have an understanding of infrastructure, a foundation of data, OOP, and be a problem solver. Advanced proficiencies in Excel, and solid SQL/DB skills. Senior Technical Support Engineer Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross-functional collaboration, and process leadership to ensure reliability and drive continuous improvement. Key Responsibilities Lead root cause analysis for major incidents and document preventive actions. Validate and escalate software defects; provide impact assessments. Serve as SME for core applications and infrastructure. Perform advanced troubleshooting using SQL and code analysis. Mentor support engineers and improve workflows, knowledge management, and defect prevention. Collaborate with Product and Development teams to prioritize fixes. Communicate progress and resolutions clearly to stakeholders. Qualifications 5+ years in application support, QA, or software engineering. Looking for a software engineer* Expertise in incident management and root cause analysis. Strong SQL skills; experience with logs, database performance, and data integrity. Understanding of application architecture, APIs, and integrations. Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages). Familiarity with ITSM tools and change management. Excellent communication and stakeholder management skills. Advanced Microsoft Office skills (Excel for reporting). Bachelor's in CS or related field (or equivalent experience).

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper Pizza restaurants, is seeking an Intern for the Spring semester in our Media Network, Licensing & Entertainment Department. This is a paid internship that will provide you an opportunity for professional growth and development. This program will not qualify for college credit (exceptions may apply). This exciting opportunity will be based at our Corporate Support Center in Irving, TX and is 40 hours a week during typical working hours of 8:30am to 5:30pm. This Internship will require in-person attendance. In this role you will be supporting the Global Licensing, Media & Entertainment division, with the objective to leverage the CEC brand to generate incremental revenue and value through Media Network partnerships, and licensed opportunities. You will have the opportunity to learn: How to pitch and execute DOOH Media and co-branded promotional programs, including proposal assembly, inventory valuation, creative development and review, and recap requirements. Brand Licensing fundamentals, including category overviews, creative collateral development, contract negotiations, fee and royalty structures, categories, etc. Content development and production fundamentals, including ideation to production, audio/visual elements, show FX, costume character and puppet programs. Applicable majors/interests: Sponsorship, Partnership Marketing, Media Sales, Promotions, Licensing, Product Development (Merchandise & E-Commerce), Branded Entertainment, Location Based Entertainment General responsibilities may include (but not limited to): Research brand campaigns applicable to CEC demographic, identify potential partners/campaigns, contribute to lead database for Media Network. Participate in team meetings and contribute to ideation around partner programs for sales proposals and confirmed promotions. Contribute to development and execution of Partner promotions. Support Entertainment division within venue character program and video production, inclusive of basic editing, show FX programming, testing, file duplication, and archiving. Conduct competitive analysis and present findings to CEC Leadership. YOU SHOULD HAVE: A Bachelor's degree in process Be at least 18 years of age A strong interest in Licensing, Sponsorship and Promotions Ability to appropriately handle confidential and sensitive information Microsoft Office Experience with strong aptitude in Excel Excellent attention to detail Ability to communicate effectively with both internal and external customers Solid business acumen

Discovery IT System Administrator Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: The Contractor shall provide the following services to include but not limited to: * Contractor shall ensure the day-day availability of electronic discovery applications and related tools; * Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools; * Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes; * Contractor shall maintain security, backup, and redundancy strategies; * Contractor shall assist technical architecture design discussions; * Contractor shall liaise with vendors on behalf of OGC to address product issues; * Contractor shall develop and provide training for the end-users; * Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications; * Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems; * Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements; * Contractor shall support the discovery application integration/migration activities; * Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues; * Contractor shall have legal technology experience and knowledge of the EDRM; * Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment; * Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration; * Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022; * Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways; * Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: [email protected] #CJ $124,895.40 - $169,500.90 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWe are seeking an experienced Server and Network Administrator who will work in Hybrid mode at Dallas, Texas. Responsibilities Compute & Server Administration · Install, configure, monitor, and maintain physical and virtual servers (Windows/Linux). · Regularly apply security patches and system updates. · Automate server deployment and health monitoring processes. Storage Management · Administer, allocate, and optimize SAN, NAS, and direct-attached storage systems. · Monitor storage usage trends, performance, and ensure data availability. · Implement and manage storage replication, snapshots, and disaster recovery readiness. Backup & Restore · Develop, implement, and verify backup strategies for critical systems and data. · Perform regular backup integrity checks and support data restoration needs. · Document and test disaster recovery procedures periodically. Network Data & Circuit Management · Configure and troubleshoot LAN/WAN connectivity and associated hardware (routers, switches, firewalls). · Monitor network performance, capacity, and proactively resolve issues. · Provision new network circuits and maintain clear, current documentation of data/network connectivity. Requirements Key Skills and Qualifications · Hands-on experience with Windows and/or Linux server environments. · Proficiency with enterprise storage solutions (such as NetApp, Dell EMC, HPE). · Knowledge of backup solutions (e.g., Veeam, Commvault, Veritas). · Strong understanding of networking concepts: TCP/IP, VLANs, DNS, DHCP, routing, switching. · Experience with network circuit provisioning, capacity management, and monitoring tools. · Scripting/automation experience (PowerShell, Bash, Python) a plus. · Strong analytical and troubleshooting skills. Education & Certifications · Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. · Preferred certifications: Microsoft (MCSA), CompTIA Server+, Cisco (CCNA), VMware, or similar credentials. Work Timing (GMT -0600) Central Time - Chicago (CST) Dallas, TX Hours per week 40 Duration of Contract 12 Months Application Process Please visit Jobs at Mindverse Consulting Services Private Limited and locate the applicable job title. Read the JD in details and Click "I'm Interested" and fill out accordingly. Attach your CV and any other document you deem fit along with the "Screening Questions" which is mandatory. Please be specific and detailed. Note these questions are from the custom to evaluate your candidature. Any vague or inconclusive answer will not be considered. Incase of any query, feel free to reach out to ******************************

WAN experience . If the person has had SolarWinds and Net Flow that would be excellent. If the person has their CCNP or any other Certifications, that would be nice! This team has more hands on than phone support. More like a level 3 support. The person needs to understand urgency and when to know when a problem needs attention. Additional Information All your information will be kept confidential according to EEO guidelines.

Join Southern Star: Elevate Your Career and Earnings! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months. About Us: At Southern Star, we are the driving force behind award-winning DISH TV service and innovative home entertainment products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Ability to upsell while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential! #INSSMST #ZR

is filled. Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. Essential Duties/Responsibilities Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards Install new telecommunications equipment on towers, including antennas, cables, and related hardware Work with a team to troubleshoot and diagnose problems with tower equipment and systems Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks Climb towers to access equipment and perform maintenance and repair work Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments Complete all required paperwork and documentation related to job duties Job Requirements High school diploma or equivalent required Previous experience working in telecommunications tower maintenance, repair, or installation preferred Ability to work at heights up to 400 feet and in potentially hazardous environments required Comfort with climbing ladders, towers, and other elevated structures required Ability to work with equipment that has a weight limit of 260 lbs or less required. Ability to read and interpret technical documents and schematics required Excellent problem-solving and troubleshooting skills required Strong communication and interpersonal skills required Ability to work independently or as part of a team required Valid driver's license and reliable transportation required Working Conditions Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

Details: Are you the go-to person when friends or coworkers run into tech issues? Do you enjoy solving problems and helping others understand technology? If so, we'd love to have you join our team as a Helpdesk Administrator. In this role, you'll provide technical support to employees across the organization, ensuring computer systems and programs run smoothly. You'll troubleshoot issues, guide users through solutions, and step in with hands-on fixes when needed. If you enjoy variety in your workday, customer interaction, and problem-solving, this role offers all three. Details: What You'll Do: Respond to technical queries by email, chat, phone, or other channels Gather details from users to fully understand the issue Diagnose problems and determine the best solution Communicate solutions clearly, in terms users can understand Walk users through problem-solving steps, or provide remote troubleshooting when needed Perform network repairs as appropriate Escalate unresolved issues to higher-level support when necessary Document, track, and report on support requests 25%-50% travel What We're Looking For: Strong technical knowledge and problem-solving skills Clear, concise communication style Patience and active listening when working with stressed users Customer service mindset with quick and thoughtful responses Ability to work independently and take initiative Professionalism and diplomacy when interacting with a variety of personalities Prior MSP experience a plus Prior Microsoft certifications a plus Prior customer service experience preferred Why You'll Love This Role: Be the hero who keeps day-to-day operations running smoothly Work with a supportive team that values collaboration and knowledge sharing Build technical and customer service skills that can grow into a long-term IT career Pay: $60,000- $75,000 /yr

Job Details 301 NORTHPOINT DRIVE SUITE 100 - COPPELL, TXDescription Barcel USA takes pride in our people-centric culture - We Value the Person is our Core Belief. In addition to competitive pay and comprehensive benefits, we are committed to providing a safe and inclusive work environment that appreciates all dimensions of diversity, promotes personal and professional development opportunities and allows our associates to be their authentic selves. Barcel USA is looking for an IT Administrator to join our growing technology team. The candidate must have professional experience in technology systems and business administration. This position will serve as the liaison between the IT Project Manager and the Business. Must be able to effectively support business systems and processes. Responsible for supporting business systems and processes (40%), invoice processes (40%) and inventory management (20%). Duties and Responsibilities: Support processes for User Support, Cellular Deployments, Asset Replacements, Cameras, and Projects. Collaborate with NTT to ensure users are following the correct ticketing process and closed in a timely manner. Supplier Relation Management: AT&T, NTT, Bitam (Invoice Management), Blindspot, Ntegrated, and several global vendors/suppliers. Inventory Management: Cellular Devices, Cellular Accessories, Cellular Upgrade Eligibility, Cellular Available/Unavailable Stock, Cellular Unlock Support, Asset (Laptop and Tablet) Available/Unavailable Stock, Peripheral (Keyboards, Mice, Monitors, Tablet) Accessories, Asset Warranty Levels Cellular Upgrade Eligibility - Create, Manage, Deploy Upgrade Plans Send Weekly Reports of Stock Numbers Administration: Process Invoices, Monthly Invoice Report, Monthly ZBB Savings Tracking and Report, RAE Reporting Qualifications • 2 Year College/University Degree or Equivalent Experience • Strong Comprehension of Predictive and Adaptive Project Management Methodologies & Theories • Strong Organizational, Problem Solving, & Time-Management Skills • Excellent Collaboration & Communication Skills • Exceptional Attention to Detail • Outstanding Verbal & Written Communication Skills • Working Knowledge of Microsoft Project or Similar Project Management Tools Barcel USA LLC is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other working conditions.

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Job Summary:** The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues. **Essential Duties and Responsibilities** may include the following. Other duties may be assigned. + ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...) + Service updates + Disaster recover planning and testing + Package and delivery management + Data migration + Linux and Windows server patching and upgrades + Linux and Kubernetes experience + SQL and/or PL/SQL experience + Oracle DB experience a plus + Internal and external server audits + General ERP knowledge of inventory, costing, manufacturing, and accounting a plus + Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas + Develops test plans and protocols for evaluation of system performance + Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes + Develops conversion and system implementation plans + Recommends changes in development, maintenance and system standards + Coordinates system upgrade activity + General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services. + Good communication skills, written and verbal + Responds to emergencies as needed + Daily availability to include evenings and weekends when necessary to reach goals and deadlines. **Computer Skills:** + Specialist knowledge and in-depth experience with the following applicable system: + ERP (IFS, Dynamics AX, etc...)( + Linux OS + Windows OS + SQL or PL/SQL + Oracle DB + Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.) + Support ticketing systems, change control methodologies and their importance to ITIL best practices + IT security concepts and best practices (e.g. Microsoft, Cisco, etc.) **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience:** Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience. **_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_** Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The IT Asset Administrator I is responsible for providing technical support and managing IT assets within a clinical office environment. This role combines desktop support and helpdesk responsibilities (approximately 60%) with IT asset management, equipment provisioning, and onboarding support (approximately 40%). The IT Asset Administrator ensures efficient operation of IT systems, supports end-users, and maintains accurate records of hardware and software assets. Salary Range: $60,000 - $80,000/yr (DOE) Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm Location: Plano, TX ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, as necessary. Desktop Support/Helpdesk (60%) Provide first-line technical support to employees, resolving hardware, software, and network issues in a timely manner. Troubleshoot and diagnose problems with computers, printers, phones, and other standard office equipment. Assist users with software, including installation, configuration, and updates. Respond to helpdesk tickets, ensuring clear communication and timely resolution of issues. Escalate complex issues to higher-level IT staff when necessary. IT Asset Management, Equipment Provisioning, and Onboarding Support (40%) Maintain an accurate inventory of IT assets, including hardware, software, and licenses, using asset management tools. Track asset lifecycles, from procurement to disposal, ensuring compliance with company policies and regulations. Provision and configure IT equipment (e.g., laptops, desktops, peripherals) for new hires and existing employees. Support onboarding processes by setting up workstations, accounts, and access permissions for new employees. Coordinate equipment returns, upgrades, and replacements, ensuring minimal disruption to operations. Supplemental Functions Maintain documentation for IT processes, asset records, and user guides. Support IT projects, such as system upgrades or office relocations, as assigned. Provide basic training to employees on the use of IT systems and tools. Collaborate with vendors for equipment repairs, warranty claims, or procurement needs. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate degree in IT Prior help desk experience Initiative to learn and understand process/workflow Excellent troubleshooting skills Excellent customer service skills Excellent phone etiquette Must possess the ability to multi-task and frequently change direction. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. CSI Pharmacy is an Equal Opportunity Employer

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. Meet the Team Our dedicated team members are engineering the foundation of Cisco's core technologies across the globe, including teams in Engineering like Common Hardware Group, Network Product Eng, Infrastructure & Security. You will be an essential contributor to the development of next-generation innovations in operating systems, firmware, networking stacks, and security infrastructure. Working on these teams, you will gain hands-on experience with hardware-software integration and low-level networking technologies that power Cisco's critical products. Discover the possibilities when deep technical expertise meets creativity and help build solutions that transform how the world connects and communicates. Your Impact You are a passionate engineer skilled in low-level programming, networking protocols, and hardware-software integration, with strong communication and collaboration abilities. You thrive in solving complex challenges through innovation and precision, while being highly organized and process-driven. Your work develops and maintains critical software and tools that ensure hardware compatibility, network performance, and security for Cisco's core products like operating systems, firmware, and networking stacks. By effectively managing your time and streamlining processes, you deliver high-quality solutions that embed resilience and efficiency into global communications infrastructure, directly contributing to Cisco's leadership in trusted, scalable networking technologies. Minimum Qualifications * Currently enrolled in a certification program (e.g., Boot Camp, Apprenticeship, Community College), or currently enrolled in an undergraduate degree program. * Proficiency in C programming and experience with embedded Linux, including a solid understanding of operating system fundamentals. * Familiarity with network principles & concepts, routing protocols, and general networking concepts. * Hands-on experience with automation tools and scripting languages (such as Python or Bash), along with knowledge of CI/CD pipelines (e.g., Jenkins, GitHub Actions). * Understanding of DevSecOps practices and their application in software development workflows. Preferred Qualifications * Conceptual understanding or hands-on experience with AI/ML. * Understanding of cybersecurity principles and security protocols. * Experience with FPGA development. * Knowledge of signal and power integrity, and PCB design. ProductIntern26 Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $44,000.00 - $185,000.00 Non-Metro New York state & Washington state: $44,000.00 - $185,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply now " Company: Dentsply Sirona, Inc Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. Scope of Role We are looking for an experienced and talented IT System Administrator to join our team in Richardson, TX. This individual will be responsible for providing technical support and daily administration for application servers, networking equipment, servers, PC hardware, telephones, cabling, and connectors. They will be resonsible for maintaining system logs and instructing the users in the basic of PC and network functions. This person must follow corporate guidelines for network access, purchasing policies, and security. The individual must have excellent customer service skills and the ability to document work through the Dentsply Sirona ticket system. Responsibilities for Employment * Provide advanced customer service and technical support to end-users for hardware and software to identify root cause, and provide technical support * Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary * Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures * Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data * Provide guidance and explain policies and procedures to IT support staff and end-users * Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly * Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed * Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments * Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution * Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers * Implement security policies and protocols * Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current * Review and evaluate new hardware and software products; recommend the implementation of new products * Create, track, and maintain reports and provide updates to management * Assist in tracking and maintaining hardware and software inventory; interact with vendors * May mentor, train, and direct the work of other staff members and/or student workers * Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships) * Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive) * Maintain full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines. * Install, configure, and maintain personal computers, servers, Ethernet networks, network cabling, printers, and other related equipment and devices. * Investigate user problems, identify the source of the issue and implement the solution. * Manage and maintain system backups of critical network resources. * Review and implement lifecycle management of servers, key network systems, and associated hardware to ensure maximum performance. * Prioritize and Implement standard services * Create and update site documentation * Identify and implement opportunities to improve hardware and software systems * Determine timeframes and manage/oversee completion for major IT projects including system updates, upgrades, migrations, expansions, and outages * IS Application - Corporate provided - troubleshoot all issues and coordinate issue resolution with application provider * Manages local IT budget * Troubleshoot client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN) * Troubleshoot telephone and VOIP issues * General Windows Troubleshooting (Reboot, Cleanup, Drivers, Patching) * Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider) * Data Center management * Manage. Rack, wire, and provides console access to Cisco Switches * Depending on the needs of the company, the employee may be entrusted with and asked to perform other tasks related to his/her competence. * Server Administration for site specific servers. * Adheres to Dentsply Sirona IT Policies * Additional responsibilities as assigned. * Train customers on new devices and technologies Education: Bachelor's degree in Computer Sciences or a related field preferred, or combination of an equivalent education and work experience. Years and Type of Experience * 4+ years of experience within IT/Technical environment Key Required Skills, Knowledge and Capabilities * Cisco knowledge and certification a plus; Microsoft Certification (preferred) * Advanced (C1) * Internationally and culturally aware * Strategic focus with the ability to also operate tactically when needed * Exceptional Analytical thinking with effective judgment and decision-making capabilities * Patience with users and ability to remain calm * Strong written and verbal communication skills * Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent * Interpersonal skills that function to create connections and positive experiences for customers * Technological skills specific to the company's products and trouble-shooting practices Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to **************************. Please be sure to include "Accommodation Request" in the subject.

Under direct supervision, installs, configures, operates, and maintains network environments Wide Area Network (WAN). Local Area Network (LAN) and Wireless Network (WN), software and related infrastructure and performs related duties as assigned. Responsibilities 1. Participates in the installation, configuration, maintenance and operation of network environments (WAN, LAN, WN) and associated equipment (switches routers, firewalls, controllers, access points, load balancers) to meet application and core service requirements; manages and monitors network environments, troubleshoots/resolves identified and reported problems. 2. Implements, maintains, and operates connectivity for ‘internet' and ‘cloud solutions'. Implements, maintains, and operates data protection and system disaster recover solution; ensures data and systems are backed up, and network environments are secure by performing security monitoring, vulnerability scanning and remediation. 3. Performs asset life cycle management for network equipment and software. Assists in the maintenance and operation of a Data Center; implements and manages cabinet, cabling, and power configurations. 4. Serves as technical expert on projects, interacts with project teams, vendors, and other agencies to gather requirements; researches and recommends network environment solutions; provides technical guidance for solutions, coordinates equipment deployment and participates in systems installation, configuration, and testing. 5. Performs other duties as assigned. Qualifications Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, or in a job-related field of study. Two (2) years of related work experience which involved the maintenance of WANs, LANs, WNs, software and related infrastructure. Special Requirements/Knowledge, Skills & Abilities: Knowledge of Data Center design, management and operations, architecture of network environments (WAN, LAN, WN), software-defined networks, disaster recovery data protection operations; information security as it pertains to network environments “cloud” technologies; project management and research techniques; the concepts, practices and procedures of other information technology fields and the interaction with network functions. Maintain effective working relationships, communication clearly, orally and in writing, with varying levels of the organization with varying technological understanding. Required to be on call. Must have a valid Texas Drivers License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. The position requires the knowledge of the following: Wireless Connectivity Services Local Area Network Connectivity Services Wide Area Network Connectivity Services Internet Connectivity Services Remote Connectivity Services Firewall Services Load Balancer Services Internet Filtering Services Security Services “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: On call 24/7 technical support may be required. Requires prolonged sitting, standing, walking, and the ability to lift files, boxes, and other materials up to 20 lbs., unassisted.

Job Description The Referral Network Manager will oversee and grow the firm's national referral network. This individual will partner with firm leadership to optimize case intake, distribution, and tracking of referred cases, ensuring that referral opportunities are maximized and revenue is accurately forecasted. This role is ideal for a high-potential junior attorney with 2-3 years of personal injury experience who is looking to pivot into a strategic business development and case management role. Key Responsibilities: Referral Partner Management Build, maintain, and strengthen relationships with national referral partners. Collaborate with leadership (including Ryan) on developing and executing the referral partner strategy. Identify and update criteria for cases to be referred out. Manage process surrounding maintained interest cases. Case Oversight & Optimization Ensure referral opportunities are fully leveraged across practice areas. Optimize case distribution to referral partners based on volume, type, and historical results. Track and monitor case status with partners; follow up regularly to ensure timely updates. Data & Reporting Maintain an updated referral case log for active matters. Collaborate with the finance team to forecast referral revenue and analyze performance. Provide leadership with regular reports on case distribution, status, and revenue impact. Qualifications: JD with 2-3 years of experience in personal injury or related practice (required). Strong relationship management skills; ability to engage with attorneys and partners nationwide. Data-driven mindset with comfort in tracking, analyzing, and reporting outcomes. Excellent organizational skills and ability to manage multiple referral relationships simultaneously. High initiative, professional presence, and ability to work collaboratively with attorneys and finance teams. Total Compensation Package: Competitive base + Generous Bonuses - paid MONTHLY Medical, Dental, Vision, Life, FSA/HSA Paid time off/Sick time/Paid holidays 401(k) with matching employer contributions Opportunity to be a part of a growing national law firm Professional Development programs Join a firm where you can feel the love for why you became an attorney, where people uplift each other to be better, and make this firm the best in the country. Can you feel it? Apply. Have a conversation with us. Powered by JazzHR 1Va9zmHwYL

Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * 6+ years of work experience responsible for designing, deploying and operating large-scale networks * Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) * Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 * Experience working in a multi-vendor environment with hands-on experience with networking hardware * Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling * Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines * Proven experience working in a global team environment and solving problems with limited supervision Preferred Qualifications * Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies * Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices * Working knowledge of data center power and cooling infrastructure and critical facility operational best practices * Familiarity with the Linux based systems. • Experience with scripting and automation (Bash, Python, Perl) * Technical leadership and people management experience Responsibilities * Deployment, configuration, and management of all network infrastructure on our data center campus * Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network * Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks * Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment * Establish and implement global best practices and contribute to the design of new scalable network solutions * Support the development, testing and integration of new hardware and software platforms into the network * Participate in an on-call rotation to support the network infrastructure 24x7 * 10-30% travel based on project About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Job Description Richardson, TX - Salary Range 80K - 85K Job Brief The Factory Built Network Supervisor is responsible for leading the planning, commissioning, quality assurance, and shipping of Factory Built Networks. This role ensures that fully integrated packet-optical networks are delivered on time, at the highest quality standards, and ready for deployment in the field. The Supervisor oversees day-to-day operations of the Factory Built Network team, partners cross-functionally with Operations, Project Management, and Leadership, and drives continual improvement across people, process, and performance. Responsibilities Develop and maintain a detailed work plan to ensure on-time delivery of Factory Built Networks Forecast staffing needs and secure adequate resources (employees and contractors) in advance Oversee daily operations including morning stand-ups, weekly project calls, and cross-department coordination Hire, onboard, and mentor team members; provide coaching and ongoing training on Standard Operating Procedures Promote a culture of accountability, safety, and continuous learning Conduct performance reviews and ensure career growth opportunities Ensure adherence to quality standards, LEAN practices, and safety protocols Complete routine quality inspections and audit peer review compliance Lead root cause analysis of issues and implement corrective/preventive actions. Maintain internal audit logs and required documentation to support ISO9001/TL9000 compliance Coordinate closely with Operations to manage material ingress/egress, inventory accuracy, and RMAs Identify, order, and maintain proper stock of installation-related materials Develop packaging & IRM kitting solutions specific to each project Define and track KPIs such as on-time delivery rate, rework percentage, and inventory accuracy Requirements Strong written and verbal communication skills, with the ability to influence cross-functional stakeholders 3+ years of managerial experience, preferably in telecom, networking hardware, electronics assembly, or related industries Proven experience in logistics, factory management, or manufacturing operations Demonstrated ability to create schedules, forecast resources, and consistently meet deliverable dates Experience with LEAN manufacturing/warehousing processes; Six Sigma certification a plus Proficiency with ERP/CRM and reporting tools (NetSuite, Salesforce, Excel)

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Here's a closer look at this key role: The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities: Customer-Facing Responsibilities * Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication * Provide accurate, timely updates to customers regarding progress and next steps * Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms * Own each case through resolution and deliver clear root cause explanations once resolved Technical Responsibilities * Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents * Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs * Assist with device provisioning, agent deployment, edge setup, and policy tuning * Conduct UC onboarding assessments with a focus on network readiness * Review logs, packets, and system behaviors to isolate problems * Escalate clean, well-documented cases to Tier 3/Eng when necessary * Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities * Manage tickets in Zendesk, prioritizing based on severity and customer impact * Multitask across outbound calls, queue calls, and tickets with strong time management * Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors * Participate in the on-call rotation * Maintain working knowledge of all Cytracom products and integrations Competencies: * Empathy for the customer and the ability to tailor communication for the given audience * Working knowledge of Voipmonitor, Wireshark, and Zendesk * Technical aptitude * Strong networking knowledge * Firewall configuration and troubleshooting * De-escalation technique * Passion for technology and their work * Creative and analytical thinking * Problem-solving mindset * Ability to thrive under pressure Attributes: * Self-managed * Self-disciplined * Team player * Detail-oriented * Inquisitive nature * Commitment to excellence Our Benefits: * Medical, dental, and vision insurance is available * 401K * Disability and Life insurance * Paid vacations and holidays * Flexible PTO policy * Casual, laid-back work environment * Free refreshments * Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Here's a closer look at this key role: The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities: Customer-Facing Responsibilities Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication Provide accurate, timely updates to customers regarding progress and next steps Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms Own each case through resolution and deliver clear root cause explanations once resolved Technical Responsibilities Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs Assist with device provisioning, agent deployment, edge setup, and policy tuning Conduct UC onboarding assessments with a focus on network readiness Review logs, packets, and system behaviors to isolate problems Escalate clean, well-documented cases to Tier 3/Eng when necessary Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities Manage tickets in Zendesk, prioritizing based on severity and customer impact Multitask across outbound calls, queue calls, and tickets with strong time management Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors Participate in the on-call rotation Maintain working knowledge of all Cytracom products and integrations Competencies: Empathy for the customer and the ability to tailor communication for the given audience Working knowledge of Voipmonitor, Wireshark, and Zendesk Technical aptitude Strong networking knowledge Firewall configuration and troubleshooting De-escalation technique Passion for technology and their work Creative and analytical thinking Problem-solving mindset Ability to thrive under pressure Attributes: Self-managed Self-disciplined Team player Detail-oriented Inquisitive nature Commitment to excellence Our Benefits: Medical, dental, and vision insurance is available 401K Disability and Life insurance Paid vacations and holidays Flexible PTO policy Casual, laid-back work environment Free refreshments Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.