Network administrator jobs in Florida

Job Description: Desktop Support Technician Schedule: Onsite 5 days/week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment. Key Responsibilities Provide desktop, software, and hardware support to end users, including court officials and judges Manage and resolve 25-30 support tickets per day through Jira or similar ticketing systems Install, configure, and support Microsoft 365 applications and Webex Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts Ensure proper documentation of all tickets, steps taken, and resolutions Deliver support in a courteous, professional, and timely manner Escalate issues to higher-level support when necessary Follow all IT policies, procedures, and security standards Assist with workstation setup, software deployments, and basic system maintenance Qualifications 1-2 years of experience in desktop support or IT help desk environment Experience with Jira or other ticketing platforms Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.) Experience supporting Webex or similar communication platforms Ability to handle a high-volume ticket queue efficiently Exceptional professionalism when interacting with judges, court staff, and senior officials Strong communication skills and customer service orientation Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule Preferred Skills (Nice to Have) Experience supporting government or legal environments Basic networking troubleshooting skills A+ or similar certification

Job Title: Network Administrator Type: Long-Term Contract Knowledge of: Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models. Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP). Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities. F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management. Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP. Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies. Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization. Distributed computing and hybrid cloud environments, and their impact on secure network design and performance. Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration. Skill in: Leading the design, deployment, and optimization of secure, scalable network and security infrastructure across data center, cloud, and remote environments. Architecting integrated solutions using Cisco, Palo Alto, F5, and Aviatrix technologies to meet business and compliance requirements. Conducting security assessments, risk analysis, and remediation planning for complex network environments. Collaborating with cross-functional teams and clients to translate business needs into secure, high-performing technical solutions. Troubleshooting complex, multi-layered network and security issues and performing root cause analysis. Automating network and security configurations using scripting and infrastructure-as-code tools (e.g., Ansible, Terraform, Python). Managing vendor relationships and guiding procurement decisions based on technical and strategic requirements. Applying structured change management processes to ensure secure and compliant infrastructure evolution. Testing and validating hardware/software for new deployments, upgrades, and security compliance. Developing and maintaining detailed documentation, architecture diagrams, and operational runbooks.

Knowledge of: • Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models. • Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP). • Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities. • F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management. • Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP. • Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies. • Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization. • Distributed computing and hybrid cloud environments, and their impact on secure network design and performance. • Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration. Skill in: • Leading the design, deployment, and optimization of secure, scalable network and security infrastructure across data center, cloud, and remote environments. • Architecting integrated solutions using Cisco, Palo Alto, F5, and Aviatrix technologies to meet business and compliance requirements. • Conducting security assessments, risk analysis, and remediation planning for complex network environments. • Collaborating with cross-functional teams and clients to translate business needs into secure, high-performing technical solutions. • Troubleshooting complex, multi-layered network and security issues and performing root cause analysis. • Automating network and security configurations using scripting and infrastructure-as-code tools (e.g., Ansible, Terraform, Python). • Managing vendor relationships and guiding procurement decisions based on technical and strategic requirements. • Applying structured change management processes to ensure secure and compliant infrastructure evolution. • Testing and validating hardware/software for new deployments, upgrades, and security compliance. • Developing and maintaining detailed documentation, architecture diagrams, and operational runbooks. OPEN REQUIREMENTS: Bachelor of Science (BS) degree in Computer Science or related discipline and four (4) yrs of professional experience in a network administration role in a large corporate environment -OR- Eight (8) year combination of education, training and experience in installing, supporting, and maintaining network systems in a large corporate environment.

System Administrator Sr (Storage) NOT Driving Vehicles Knowledge of: • Advanced systems administration and maintenance practices for both Windows Server and Linux environments. • Installation, configuration, and troubleshooting of infrastructure hardware and software across physical, virtual, and cloud platforms. • Enterprise storage systems including SAN, NAS, iSCSI, Fiber Channel, and storage management platforms. • Network integration and protocols including TCP/IP, DNS, DHCP, SMB, NFS, and LDAP. • Local and distributed computing environments, including hybrid cloud infrastructure and virtualization (e.g., VMware, Hyper-V). • Operating system commands, utilities, and shell environments for administrative tasks and automation. • Backup, replication, and disaster recovery strategies for critical systems and data. Skill in: • Designing, deploying, and supporting enterprise storage and server infrastructure to ensure performance, availability, and scalability. • Installing, configuring, and maintaining servers, workstations, and peripheral equipment in enterprise environments. • Managing user accounts, permissions, and access control across Windows Active Directory and Linux-based systems. • Supporting a wide range of enterprise applications and middleware across platforms. • Troubleshooting and resolving complex hardware, software, and storage-related issues. • Writing and maintaining scripts in administrative languages such as PowerShell, Bash, Python, Perl, or VBScript. • Using database management tools for system integration, reporting, and performance tracking. • Following and facilitating structured change management processes for system upgrades and deployments. • Testing and validating hardware/software for enhancements, upgrades, and new installations. • Planning, constructing, or modifying programs and scripts to support system performance monitoring and reporting. Ability to: • Set priorities and establish a systematic course of action to ensure objectives are met on time and within budget. • Exercise creativity and imagination in solving complex technical problems and designing solutions. • Make sound decisions in ambiguous situations with limited information. • Quickly learn and apply new technologies, tools, and concepts. • Establish and maintain effective working relationships with users, stakeholders, and team members to deliver high-quality support and solutions. • Collaborate effectively within a team and assist others in achieving shared goals. • Acquire and maintain a strong understanding of the business operations and technology services relevant to the organization (e.g.,). • Stay current with emerging IT trends, tools, and best practices through continuous learning and research. • Identify key issues that require communication and ensure timely and appropriate information sharing. • Communicate clearly and effectively, both orally and in writing, with technical and non-technical audiences. • Follow through on commitments and ensure tasks are completed with accountability and professionalism. OPEN REQUIREMENTS: Bachelor of Science (BS) degree in Computer Science or related discipline and four (4) yrs of professional experience in a network administration role in a large corporate environment -OR- Eight (8) year combination of education, training and experience in installing, supporting, and maintaining network systems in a large corporate environment

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3+ years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Flybridge Staffing is currently searching for a Sr. Systems Administrator for a Client based in the West Palm Beach area. This is a direct-hire position that works off a hybrid schedule. The Sr System Engineer will deploy, reconfigure, and troubleshoot systems and applications at the server level. Experience/Responsibilities: AS degree or higher, and 5 years of Windows and VMware Admin experience. Experience configuring, deploying, and managing VMware, Web Server in cloud environments is required. (preferably Azure) Experience setting up VMware instances in the cloud and on prem. Expertise in Windows operating systems, including creating and configuring physical and virtual servers. (Windows, VCenter, VMware, ESXi) Experience administering/creating policies within systems tools. Advanced Active Directory and DNS experience. Experience installing, configuring, maintaining and troubleshooting SANs. Including HBA, Networking storage connectivity. iSCSI, NAS, Flash for File and Object, etc. Strong PowerShell scripting and automation Experience with EntraID and advanced AD Auditing tools. Proficient with Active Directory and associated tools. Including User/group administration, security permissions and group policies. Knowledge of backup, restore, and recovery procedures is preferred. Experience with Zerto Backup, or Cisco VMware integrated Site Recovery Manager (SRM) Experience with a mixture of Virtual server products is a plus (VMware, Hyper V, Citrix) Knowledge of Azure, Citrix, and AWS cloud services. Pure Storage experience is highly preferred. SharePoint Administration is highly preferred Knowledge of SQL Server is highly preferred. Demonstrated experience in patch deployment and software packaging. Provides escalation support to Help Desk for all infrastructure-related issues. This includes computers, workstations, mobile devices, printers, software, and network issues. ****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only please. If your background aligns with the above details and you would like to learn more, please submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP. Follow us on LinkedIn to keep up with all our latest job openings and referral program.

Looking for DNAC/Cisco Catalyst Center Engineer SDA, Automation, Fabric, Provision, Onboarding, Site Migration

Job Title :: Sr. Network Administrator (Network and Firewall consultant) REQUIREMENTS: Bachelor of Science (BS) degree in Computer Science or related discipline and four (4) yrs of professional experience in a network administration role in a large corporate environment (OR) Eight (8) year combination of education, training, and experience in installing, supporting, and maintaining network systems in a large corporate environment. Knowledge of: Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models. Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP). Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities. F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management. Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP. Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies. Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization. Distributed computing and hybrid cloud environments, and their impact on secure network design and performance. Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration.

BUGATCHI's South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following: Ensuring high reliability and performance of the network, infrastructure and internet. Help support data security and risk management protocols. Developing and maintaining a culture of the highest customer service and user satisfaction. Significant attention to new systems training and change management. Provide IT system support including, installation, engineering, implementation, training, systems administration, and for several areas including: Applications and PC Desktop Systems/ Mac Computers, Apple Business Manager, Office 365 Administration, Printer Support/RFID Printing, Data loss prevention, LAN/WAN Network Services, Warehouse Management Solutions, CRM Solutions, Help Desk Operations/Customer Support and Telephone Systems. Takes steps necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies. Assist with IT vendor relationships. Develop a continuous improvement focus of IT operations. Work closely with business leadership team to understand & anticipate their needs to continuously assess & help plan for efficient & cost-effective technology solutions infrastructure. Deploys/implements new technology. Qualifications: 3 or more years' experience in a Systems Administration role. Up to date knowledge of current technology and proficiency in IT best practices. Proven ability to deliver a customer-centric IT function. Ability to work collaboratively in teams and with executive management in a fast paced, robust environment Excellent written and verbal communications skills. Candidates must be legally authorized to work in the United States. Unfortunately, due to the receipt of a significant number of applications, only selected candidates will be promptly contacted to proceed with our interview process and, therefore, we will be unable to respond to email, fax and telephone inquiries regarding your application status. Thank you for your submission and interest in joining BUGATCHI.

Title: Network Manager Employment Mode: Full-time Work Mode: On-site (5 days a week) What You Will Do Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives. Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards. Partner closely with executive leadership and cross-functional teams-including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units-to shape technology strategy, architecture decisions, and enterprise initiatives. Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams. Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs. Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments. Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive-ready insights and recommendations to IT leadership. Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root-cause analysis. Lead critical problem investigations and cross-departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness. Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi-vendor ecosystem. Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives. Mentor, coach, and develop high-performing network and voice engineering teams; create succession plans and promote continuous professional growth. Requirements Technical: 10+ years of relevant work experience in network and voice solutions Technical experience in network, VoIP, data center, and wireless in an enterprise environment Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networking Experience with Cloud Services, including AWS, OCI and Azure including VPC's, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud-based workloads. Experience leading projects developing and/or deploying network infrastructure Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs Experience with routing protocols (BGP, EIGRP) Experience with SD-WAN solutions Experience with migration of on-prem Voice to UCaaS Experience with Layer 7 / Application layer firewalls including Rulesets, ACL's & troubleshooting application workloads on the network. Experience with iSCSI & SAN / Storage. Experience migration from On-Prem Solutions to Cloud platforms Experience with Telecom & Circuit management Excellent troubleshooting skills & problem resolution ITIL certification preferred Ability to work on-call, nights, and weekends as needed for operations & projects. Ability to travel up to 25% as needed for project delivery. Ability to lift up to 50 pounds. Leadership & Administrative Experience negotiating & reviewing SOW's with vendors Experience managing Lev 1 incidents Experience negotiating renewals with vendors. Experience building cost model justification for new technologies & initiatives. Experience running RFP's & overseeing the selection process for new technologies & partners. Experience managing KPI's, Metrics, & SLA's for the team's performance. Education: Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience. An advanced degree is preferred. Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred Skills Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C-suite. Superior documentation, process improvement, and analytics skills. Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.

Our client is looking to add an Infrastructure Engineer to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences. Key Responsibilities Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation. Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms, and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams. Job Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune. Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts. Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems. Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.

Responsibilities: Serve as the go-to escalation point for advanced service requests. Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms. Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios. Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI). Mentor junior team members while keeping documentation and SOPs sharp and up-to-date. Deliver remote and onsite support while upholding best practices in security and performance. What We're Looking For: 6+ years of IT experience in a Support Engineer capacity Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms. Strong networking knowledge (switches, VLANs, VPNs, wireless). Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.). Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE

Akkodis is seeking a detail-oriented and proactive Telecom Analyst to join our client's technology operations team. This role focuses on mobile device lifecycle management, end-user support, inventory oversight, troubleshooting, and usage/billing analysis across the organization. The successful candidate will also manage mobile application distribution and maintain technical documentation to support the mobile device management (MDM) environment and related policies. Rate Range: $20/hour to $26/hour; The rate may be negotiable based on experience, education, and other factors. Responsibilities: Configure and support mobile devices using an MDM platform (e.g., Workspace ONE/AirWatch). Monitor and resolve escalated incidents and problem tickets related to mobile devices and MDM. Act as the primary contact for new device setups, transfers, replacements, and decommissions. Manage workflow in IT service management tools (e.g., ServiceNow) to fulfill requests and maintain SLAs. Procure mobile devices and accessories for employees. Enroll devices, enforce compliance policies, and manage applications through the MDM system. Experience: 3-5 years of experience with mobile devices, MDM systems, and wireless communications. Hands-on experience with Workspace ONE (AirWatch) or similar platforms. Familiarity with Apple DEP and iOS device integration. Excellent written and verbal communication skills; strong documentation practices. Ability to collaborate across multiple departments, including technical and business teams. If you are interested in this role, then please click APPLY NOW. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

| On-Site - Miami (Doral), FL | $130K-$145K Cotton Images (35+ years in business) is hiring an IT Systems & DevOps Engineer to be our primary on-site IT owner and help modernize our custom .NET / Angular / SQL platforms. You will: • Own internal IT: network, Windows servers, user accounts, and hands-on support for ~130 employees. • Work with our dev team on deployments, CI/CD, monitoring, and automation. • Use scripting (PowerShell / Python) and modern tools (including AI assistants) to automate repetitive work and improve reliability. We're a stable, profitable company with our own ERP / CRM built on .NET 8, Angular, SQL Server, and AWS. You'll work with highly experienced developers and technical leaders (including a PhD-level technical lead) in an environment where IT and engineering are truly valued. What we're looking for: • ~4+ years in IT systems / network support (Windows, AD, networking). • Experience deploying or supporting applications (.NET or similar). • Strong troubleshooting and scripting skills (PowerShell or Python). • Comfortable working on-site and collaborating with both users and developers. Nice to have: AWS, CI/CD, Docker, infrastructure-as-code, or experience using AI tools / APIs to speed up your work. Compensation & Benefits: • Base salary: $130,000-$145,000 depending on experience. • Benefits: Comprehensive package including medical, dental, and vision coverage, an employer-paid life insurance policy, and additional ancillary benefits. • PTO plus paid holidays, and budget for training / certifications. How to apply: Send your resume (and optional GitHub / project links). If you'd like, include a short note about: • A script or automation you built that made your job easier, and/or • A tough IT or deployment problem you solved and how you approached it.

Immediate need for a talented JavaScript Tech Support Engineer - Integrations. This is a 12+ month contract opportunity with long-term potential and is located in Orlando, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93208 Pay Range: $30 - $35/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Provide guidance on prioritizing and creating efficient workflows to keep up with workload. Maintain and display excellent queue and case management skills. Perform Case quality Checks to ensure cases are staying on track. Personal commitment to quality and customer service Frontend browser debugging experience required. Key Requirements and Technology Experience; Key skills; Web Services - REST, SOAP Scripting /Rest API Relational databases - MySQL, Oracle, and Similar SSO/Authentication Email Configuration and Maintenance Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication Understanding of Email Troubleshooting Knowledge on Web Services (SOAP, REST) Experience Data Extraction Technologies (e.g. JDBC, ODBC) Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases - MySQL, Oracle, and Similar Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels. Responsibilities: Application Support: • Document and respond to customer inquiries via phone, and email. • Troubleshoot and resolve application-related issues, assisting users in software setup, and configuration. • Maintain detailed records of software performance and recommend improvements to enhance efficiency. • Collaborate with engineers and senior IT staff to address complex technical problems. • Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met. IT Systems Support: • Act as the primary contact for hardware/software/network issues across the organization. • Assist the Senior System Administrator with IT requests and system upgrades. • Install, configure, and update desktop software and hardware. • Manage IT assets, including device setup, storage, disposal, and troubleshooting. • Ensure security compliance, performing BIOS/firmware checks and monitoring IT infrastructure. • Oversee Mobile Device Management (MDM), managing device enrollment, compliance, and troubleshooting. • Administer Multi-Factor Authentication (MFA), assisting users and securing authentication processes. • Deploy and manage Trend Micro security solutions, ensuring system security and policy compliance. • Serve as a secondary point of contact for Rapid7 Immediate Threat Response, monitoring vulnerabilities and coordinating security updates. • Regularly review Jira tasks, ensuring timely completion and quality assurance. • Create and maintain technical documentation for software, security policies, and IT procedures. • Continuously assess IT processes and propose innovative improvements. • Perform regular system checks, eg network drives. • Upgrade computers (eg RAM, storage). • Provide on-call support, including after-hours incident response (as needed) • Handle other IT-related responsibilities as assigned. Qualifications: • Bachelor's degree in computer science, IT, or related field (preferred). • Strong troubleshooting skills for software, hardware, and network issues. • Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications. • Experience with asset management, MDM, MFA, and cybersecurity tools. • Excellent communication skills, able to explain technical concepts to non-technical users. • Ability to multitask and prioritize in a fast-paced environment. Physical & Work Environment: • Ability to lift up to 50 pounds, access equipment in tight spaces. • Primarily office-based, with occasional travel for technical support. • May require evening/weekend work for system maintenance and upgrades.

Title: Systems Support Engineer Type: Full-time, On-site/Field Pay: $65,000 - $75,000 We are seeking an experienced Systems Support Engineer to provide second-level technical support for network, desktop, and server environments. This role involves both remote and on-site support for local clients, developing solutions to complex issues, and proactively improving existing systems. The ideal candidate will be self-motivated, customer-focused, and capable of handling a wide range of technologies including firewalls, switches, servers, and wireless networks. Reliable transportation is required for occasional travel to client sites in the Tampa area. Requirements: Minimum 5 years of recent experience supporting computers, servers, and networks Strong troubleshooting skills and the ability to diagnose technical issues efficiently Desired but not required: relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) Hands-on experience with: - Firewalls (Meraki, Netgate): NAT, VPN, DHCP, DNS - Switches (Meraki, Unifi): Management, STP - Servers (Windows): Active Directory user creation, group policies, basic troubleshooting - Event Viewer: Viewing and analyzing Windows event logs - WiFi (Meraki, Unifi): Configuration, portal management, monitoring - Printers: Server management and troubleshooting Responsibilities: Resolve escalated service tickets both remotely and at client locations Collaborate with clients to identify, evaluate, and resolve technical issues Analyze and enhance existing systems to improve performance and reliability Configure and maintain customer networks, systems, and applications Troubleshoot and optimize network performance in partnership with the NOC team Recommend and implement system upgrades, patches, and new technologies Document troubleshooting steps and maintain support records in the incident-tracking system Create and maintain technical documentation for future reference Support special projects, including new client onboarding, Office 365 migrations, and Azure migrations

About the Role We're looking for someone who genuinely loves building AI systems. Things like bots, knowledge bases, agentic workflows, RAG pipelines, and other intelligent tools. If you get excited about taking an idea and turning it into a real, working AI feature, you'll fit right in. The title mentions “Full Stack,” but to be clear: the heart of this job is AI engineering. You'll be the one designing and building the AI capabilities that power our platform, end to end. What You'll Work On (Primary Focus) AI Systems Development - You will architect, build, and deploy advanced AI capabilities, including: AI-powered bots and conversational assistants Knowledge base systems (RAG, embeddings, vector DBs, context management) Agentic systems with tool use, multi-step reasoning, and dynamic workflows Fine-grained prompt design, guardrails, and output evaluation Model selection, performance tuning, and cost optimization Integrating AI features into our existing MERN-based product If your passion is building real AI systems, not just prototypes, this role is built for you. Requirements AI Engineering Expertise (Required) - Candidates must have hands-on, production-level AI experience: Built production AI systems (bots, RAG, agents, orchestrations) Experience with GPT-4o, Claude, LangChain, LlamaIndex, Agent frameworks Deep understanding of embeddings + vector databases Experience designing RAG pipelines and context architectures Ability to build multi-step agentic workflows and tool systems Strong prompt engineering fundamentals + prompt security awareness Experience evaluating model performance + improving reliability Comfort with AI dev tooling (Cursor, Claude, Copilot, etc.) Full Stack Ability (Supporting Skillset) (Not the primary responsibility, but required for integrating AI features.) Experience with MongoDB, Express, React, Node.js Strong debugging and integration skills Bonus Skills AWS experience Workflow engines (n8n, Zapier) Experience with fine-tuning or model benchmarking How to Apply (Must Follow Exactly) Applicants who skip any step will be automatically declined. 1. Property Management / Real Estate Experience (Optional) List any relevant experience (optional). 2. GitHub Repository Share your GitHub link or specific repos showcasing your AI + full stack work. 3. 2-Minute Video Introduction (Required) Record a 1-2 minute video (Loom, unlisted YouTube, Google Drive, etc.) answering: Your name + where you're located Your AI experience in one sentence One AI system you built that you're proud of Clear audio is enough - no heavy editing required. (If this keyword is not at the top, the application will not be reviewed.)

Compliance Focused 6 to 12 month contract Overview: Responsible for configuring, maintaining, and monitoring network and converged voice systems to ensure secure, reliable, and compliant operations supporting enterprise and EMS environments. Key Responsibilities • Install, configure, and support network/voice hardware and software (routers, switches, firewalls, gateways, VPNs). • Monitor network performance (latency, bandwidth, device health) using tools such as SolarWinds, Splunk, and Wireshark. • Troubleshoot user, device, and EMS connectivity issues; perform root-cause analysis and escalate when necessary. • Maintain accurate documentation: configurations, topology diagrams, inventories, IP schemas, and change records. • Support network design, upgrades, HA architectures, and secure configuration standards. • Assist with firewall rule management, access control, port-security, and VPN configurations. • Perform CIP activities for all network devices patching cycles, baseline configuration reviews, and CIP-compliant change management. • Provide documentation and support for SERC/NERC audits and compliance reviews. • Participate in redundancy testing, disaster recovery planning, and MIRT incident response. • Collaborate with IT, cybersecurity, operations, and application teams on projects and incident resolution. • Continuously update technical knowledge through internal training. Core Knowledge & Skills • Network/voice architecture, protocols (TCP/IP, UDP/RTP/RTCP), and distributed computing concepts. • Network monitoring and performance tools; OS utilities; database management tools. • Experience with testing, change management, and performance analysis. • Strong troubleshooting, prioritization, communication, and collaboration abilities. • Ability to learn quickly, work in ambiguous situations, and deliver on commitments. • Knowledge of ServiceNow is a plus. OPEN REQUIREMENTS: Associate's degree in Computer Science or related discipline and two (2) yrs of professional experience in a network administration role. -OR- Four (4) year combination of education, training and experience in installing, supporting, and maintaining network systems in a large corporate environment.