**National Support Eng - CT - req1618**
Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered.
**RESPONSIBILITIES**
+ **InTouch Center & Front Line Support**
+ Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database.
+ Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes.
+ **InnerVision Development**
+ Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs.
+ **CMSC & NPI Support**
+ Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities.
+ **Training Academy Support**
+ Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required.
+ **Overall Service & Business Performance**
+ Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions.
+ **Customer & Internal Technical Support**
+ Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P.
**QUALIFICATIONS**
+ Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills.
+ Ability to develop and maintain effective internal and external working relationships.
+ Ability to travel both nationally and internationally.
+ Must maintain active motor vehicle/driver's license from the state where the employee resides.
+ Minimum 7 years Applied technical experience.
+ **Pay Range $107K to $193K**
\#LI-LP1
\#LI-Remote
**_About us!_**
_Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._
$67k-85k yearly est. 2d ago
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IT Network Technician
Diodes Inc. 4.3
Network administrator job in South Portland, ME
Diodes Incorporated (Diodes) is seeking a detail-oriented, motivated IT Technician to be part of our dedicated and talented team. In this role you will be the first point of contact for employees experiencing technical issues in a high-tech manufacturing environment. The ideal candidate is an excellent problem-solver with strong communication skills and a passion for providing outstanding customer service. This position is located in South Portland, Maine and reports to the US Infrastructure Manager.
Principle Duties and Responsibilities:
Continually monitoring service tickets and ensuring they are worked on in a timely manner.
Maintain records of user interactions, problems and solutions; document new processes and new fixes and share with the team to improve future support efforts.
Maintain and repair current desktop and laptop hardware, software, and accessories. This includes installing and configuring new equipment and managing inventory.
Set up new employee workstations, install operating systems, software, printers, and other peripherals. Teach users how to use new systems and software effectively.
Work with vendors who support commercial copiers and plotter printers and replace desktop Inkjet and laser printers and Zebra label printers as required.
Use NetAlly to test LAN drops, determine the correct subnet, and other 1st level network support issues.
Escalate any unresolved issues to team and Infrastructure Manager
Work will also be conducted within cleanroom environment which requires adherence to strict contamination control protocols essential for our semiconductor operations. This requires deep attention to detail to Diodes' Standard Operating Procedures (SOPs), gowning protocols, safety regulations, etc.
Follow all 5S procedures inside the cleanroom and in the office area.
Assist with IT during office moves and set up and provide meeting assistance and conference room support when needed.
May be required to work holidays and extra hours depending on support requirements and coverage needed.
Assist with special projects and other duties as assigned.
Knowledge, Skills, and Abilities:
Proven experience as an IT Technician, Help Desk Technician or relevant position is a plus.
Practical/working knowledge of various back-up and imaging utilities, eg: Acronis, Clonezilla, etc.
Strong hardware knowledge of Dell, Lenovo, and black-box Desktops and Laptops; HDD/SSD replacement, RAM upgrades, and more.
Understanding of Windows installation and upgrade processes from all Windows versions: 3.X, XP, Vista, 7, 10, and 11.
Strong technical knowledge of software, operating systems (Windows, mac OS), Microsoft software support, web browser support, SharePoint, Windows Client software
Must understand technical manuals, procedural documentation, and OEM guides and have extensive equipment support experience
The ability to diagnose problems and identify root causes in a fast-paced manufacturing environment.
Ability to multitask, prioritize requests, work under pressure, and manage time effectively in a fast-paced environment.
Excellent verbal and written communication skills to explain technical issues to both technical and non-technical staff. Must have a positive attitude and friendly, approachable disposition, even when under pressure.
An associate or bachelor's degree in computer science or a related field is preferred.
Must have CompTIA A+ and/or Cisco (CCNA) certifications
The role requires physical work, such as lifting equipment, and working in tight spaces.
Diodes Incorporated (Nasdaq: DIOD), a Standard and Poor'sSmallCap 600 and Russell 3000 Index company, is a leading global manufacturer and supplier of high-quality application specific standard products within the broad discrete, logic, and analog semiconductor markets. Diodes serves the consumer electronics, computing, communications, industrial, and automotive markets.
$68k-82k yearly est. Auto-Apply 34d ago
Information Technology Professional
U.S. Navy 4.0
Network administrator job in Lewiston, ME
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$64k-89k yearly est. 15d ago
HIT Support Engineer (1846)
Andwell Health Partners
Network administrator job in Lewiston, ME
Schedule/Status: Full-Time Department: IT Service Area: Located in Lewiston, ME Role: HIT Support Engineer Work Setting: Office - in-person About Andwell:
At Andwell, you don't just work here, you belong.
Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities.
Take control of your day with flexible scheduling options.
Ability to utilize and challenge your skills in the home or community setting.
More 1:1 time with patients, working autonomously in the comfort of their home.
Comprehensive benefit package to support life outside of work.
Stability - An employer of choice for 50 years.
Centralized HR, IT, education, and employee experience departments for improved support.
Benefits:
Incredibly flexible Health Insurance plans
Education Reimbursement
Paid time off
Opportunities for internal promotions
What You'll Do
Provide day-to-day technical support for Andwell staff, including hardware, software, network, and mobile device issues.
Serve as a trusted liaison between staff, managed service partners, and technology vendors to resolve issues efficiently.
Set up, deploy, and support user devices such as desktops, laptops, printers, iPads, and iPhones.
Diagnose and resolve technical problems by listening carefully, asking thoughtful questions, and guiding users through solutions.
Track, document, and manage support requests using a help desk ticketing system, ensuring timely resolution and follow-up.
Escalate complex issues appropriately and collaborate with vendors to drive solutions.
Support secure technology practices by applying basic information security and cybersecurity best practices.
Monitor and manage IT equipment inventory and coordinate ordering as needed.
Participate in an after-hours support rotation as scheduled.
Travel occasionally between Andwell offices to provide on-site support.
What You'll Bring
Associate's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
At least 3 years of experience in an IT or Information Systems support role.
Working knowledge of technologies such as Office 365, Windows 10/Server, Active Directory, Citrix, Exchange, mobile device management, printers, and help desk systems.
Comfort working in a healthcare environment and communicating using healthcare-related terminology.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
A calm, patient, and customer-focused approach with a genuine desire to help others succeed.
Ability to multitask, adapt to changing priorities, and work independently or as part of a team.
A professional, friendly demeanor that supports Andwell's culture of respect, belonging, and collaboration.
Ability to lift and move IT equipment (up to 50 lbs) and perform physical tasks related to installation and troubleshooting.
Valid driver's license and access to a reliable vehicle for reimbursable travel.
Come see what we do with a ride-along or job shadow!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#indhp
$66k-87k yearly est. 12d ago
Network Administrator
Cai 4.8
Network administrator job in Augusta, ME
**Req number:** R6931 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are looking for a motivated NetworkAdministrator ready to take us to the next level! If you have network configuration, management, and troubleshooting expertise, along with experience working with small-business class firewalls, switches, and wireless access points, and are looking for your next career move, apply now.
**Job Description**
We are looking for a NetworkAdministrator to monitor and maintain network infrastructure, ensuring optimal performance and security. This position will be Full-Time and Remote, **candidates must be located in either Pacific or Mountain Time Zones** .
**This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.**
**What You'll Do**
+ Monitor and maintain network infrastructure, ensuring optimal performance and security
+ Respond promptly to network-related tickets and escalations, providing effective solutions
+ Configure and manage small-business class firewalls, switches, and wireless access points
+ Perform network troubleshooting to diagnose and resolve network issues
+ Implement network changes and upgrades, ensuring minimal disruption to services
+ Collaborate with other IT professionals and departments to optimize network performance
+ Document network configurations, changes, and procedures
**What You'll Need**
Required:
+ Minimum of 5 years of experience working with small-business class firewalls, switches, and wireless access points
+ Strong experience with Ubiquiti products is highly beneficial
+ Proficiency in network configuration, management, and troubleshooting
+ Solid understanding of network security principles and practices
+ Excellent problem-solving skills and the ability to work under pressure
+ Strong communication skills, both written and verbal
+ Ability to work independently in a remote setting, while maintaining collaborative team relationships
Preferred:
+ Relevant certifications such as CCNA, Network+, or equivalent
+ Experience with network monitoring tools and software
+ Familiarity with cloud networking solutions
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
\#LI-NA1
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$65,000 - $75,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
$65k-75k yearly 8d ago
Senior Systems Administrator
Teksynap
Network administrator job in Maine
**Responsibilities & Qualifications** **RESPONSIBILITIES** + Ensures the stable operation of the in-house computer software systems and network connections. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links.
+ Organizes and directs the configuration and operation of information management systems. Analyzes and resolves end user software program and connectivity issues.
+ Conducts capacity and performance analysis and provides system configuration change and upgrade recommendations.
+ Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.
+ Provides end user training.
+ Provides recommendations on technology direction to align with business vision.
+ Provides local and remote maintenance support to various operational systems deployed at more than one location.
+ Support includes general maintenance, upgrades, and new installs of servers and applications.
+ Directs the work of other system administrators to provide the day-to-day system administration to include system and resource optimization, and user assistance.
+ Applies advanced technical knowledge of application networking, including load balancing applications, and ensuring fault tolerance.
+ Performs vulnerability management.
**REQUIRED QUALIFICATIONS**
**Clearance**
+ Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
**Certifications**
+ DoD 8570 IAT Level II Baseline Certification
+ COMPTIA Security+ CE
+ Cisco Certified Network Associate (CCNA)
+ COMPTIA Cybersecurity Analyst (CySA+)
+ Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
+ Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
+ Certified Network Defender (CND)
+ Systems Security Certified Practitioner (SSCP)
+ One of the following Google Cloud Platform:
+ Google Associate Cloud Engineer
+ Google Professional Cloud Architect
+ One of the following:
+ AWS Certified Cloud Practitioner
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate
+ AWS Certified Solutions Architect - Professional
+ AWS Certified SysOps Administrator
+ Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert
+ Microsoft Certified Azure Security Engineer Associate
+ Oracle Cloud Infrastructure Cloud Operations
+ Red Hat Certified Engineer
+ Red Hat Certified System Administrator
**Education**
+ Bachelor's degree (BA/BS) in a technical discipline (e.g., Information Technology, Computer Science, Systems Engineering).
**Experience**
+ Minimum of 10 years of specialized experience in information processing, including at least four (4) years of hands-on experience installing, configuring, maintaining, and troubleshooting various software systems.
+ Progressive experience across multiple specialized information processing disciplines involving a range of hardware and software solutions.
**Desired Experience and Skills**
+ Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
+ Vast knowledge and experience with commercial cloud provider hosting solutions (i.e. Google, Microsoft Azure, AWS, OCI) and associated relevant industry certifications.
+ Experience capacity planning and optimizing cloud hosted resources to maximize the business value of cloud technologies.
+ Experience integrating business programs and software solutions into hybrid cloud environments.
+ Strong understanding of network architecture, security, and routing including virtual private clouds (VPC), load balancers, and firewalls.
+ Expertise in diagnosing and resolving complex performance issues related to CPU, memory, disk I/O, and networking.
+ Strong understanding of DoD security compliance.
+ Experience in the area of cloud capacity planning and FinOps, analyzing requirements and providing a rightsized solution to meet performance and business requirements.
+ Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
**Overview**
We are seeking a Senior Systems Administrator to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at **************** .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Remote
+ Type of environment: Remote
+ Noise level: Medium
+ Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
+ U.S. Citizen
+ Secret Clearance
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
\#remote #telework #linkedin
\#LI-Remote (turn font to white)
**Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-KS | US-KY | US-LA | US-ME | ..._
**ID** _2025-8635_
**Category** _Systems Administrator/Engineer_
**Type** _Regular Full-Time_
$91k-116k yearly est. 60d+ ago
Senior System Administrator
S. J. Rollins Technologies
Network administrator job in Bangor, ME
Job Description
Key Results Area #1: Take Ownership of the Customer's Technological Success
Build long-term relationships with customers
Ensure customers data and network security is maintained with industry best practices
Design, estimate, quote, and implement solutions to solve customers' problems
Interact with the accounting department on the customers' behalf and describe value for work performed
Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with minimal outside leadership.
Key Results Area #2: Being a Valuable Team Member
Provide a good example of S. J. Rollins culture and values
Be on time for work and scheduled meetings
Take responsibility for the training and education of less experienced team members
Participate in regular team meetings
Take responsibility for your personal and career development
Entry Knowledge
Meet or exceed responsibilities and expectations of System Administrator
Skill Level
A fully trained and experienced Senior System Administrator will often have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult projects, be a primary escalation point for System Administrators, and have the ability to design solutions and standards and not just apply them.
Responsibilities (What You Do)
Independently resolve all assigned tickets delivering comprehensive and root cause solving solutions.
Serve as Technical lead for many of your customers
Own larger projects from design to completion with high customer satisfaction and minimal supervision.
Develop, update, and enforce best practices and technical standards.
Train lower-level technicians in building their knowledge and experience
Communicate problems and solutions clearly to clients and Account Managers
Reliably manage the lifecycle of all customer's technology with Account Manager
Able to engineer quotes for most projects and products/services
Recognize business opportunities from clients and propose solutions alongside Account Manager
Accept assignment of emergency phone as required
Expectations (How You Do It)
Adhere to policies and procedures as outlined in the Employee Handbook
Demonstrates above average reliability, dependability, and professionalism at all times.
Meet or exceed the billable hours per day expectations established at each performance review
Show a good attitude towards people and a willingness and passion to learn new skills
Strongly embodies core values and promotes and abides by “The S. J. Rollins Way”
Exercises independent judgement, critical thinking, and initiative to proactively manage customer networks and technical issues.
Maintains a low rate of negative customer feedback or rework.
Able to discover value-add work for customers and are not dependent upon Technical Support Tickets for work
Demonstrates the ability to delegate appropriate work while maintaining quality solutions for customers
Work is fully self-guided and employee does not require day to day direction
Maintains effective and timely communication with clients, team members, Technical Leads, and Account Managers.
Regularly innovates, proposes, and leads improvements in standards
Develop strong relationships with clients that result in an increased reliance on you for IT needs
Flexible to periodic after-hours, weekend, or out-of-state work as required.
Benefits:
Health Care
Dental
Retirement Plan
Profit Sharing
$90k-113k yearly est. 25d ago
Technical Support Engineer
Gehc
Network administrator job in Maine
SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description
Key Responsibilities
Advanced Technical Support & Incident Management
Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft).
Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes.
Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair).
Escalations, Quality & Productivity
Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership.
Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support.
Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth.
Knowledge Management & Tools
Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs.
Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness.
Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status.
Cross-Functional Collaboration & New Product Support
Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution.
Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality.
Training & Mentorship
Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training.
Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support.
Documentation & Workflow
Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records).
Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times.
Customer-Centric Support
Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues.
Willingness to:
Submit to a background investigation, including verification of past employment, criminal history, and educational background.
Take a drug test.
Be legally authorized to work in the United States without restriction.
Work overtime, on-call, weekends, and holidays as required.
Complete vendor credentialing as required.
Qualifications
Minimum: 5 year as TSE I or
TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience.
Proven expertise in repair and maintenance of GEHC Software and customer hardware.
Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning.
Technical Skills
Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms).
Strong working knowledge of:
Networking concepts and protocols
AWS
Citrix, Microsoft ecosystems
Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring
HL7 and legacy product integrations (as applicable)
Core Competencies
Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues.
Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams.
Leadership in change management, quality improvement, and productivity initiatives.
Customer-obsessed mindset with a track record of reducing cycle times and improving TTR.
Strong ability to manage both scheduled and ad-hoc competing priorities
Strong ability to pivot and manage multiple concurrent situations
Proven ability to self-direct and maintain high productivity while adhering to group standards
Work Conditions
Remote support position from employee's home office with an adequate work environment for professional customer interactions.
Participation in on-call rotations to facilitate 24x7x365 customer support.
Fast paced professional environment as part of customer focused critical care support center.
Optional
Education: Bachelor's degree in IT engineering or related field preferred.
Certifications: Networking, cloud, or vendor-specific certifications.
#LI-PA1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$108k-162k yearly Auto-Apply 3d ago
Connectivity Systems Engineer
Meta 4.8
Network administrator job in Augusta, ME
Meta is seeking a Connectivity Systems Engineer to join our DEC Design Engineering team. Our Data Centers are the foundation upon which our rapidly growing infrastructure efficiently operates and our innovative services are delivered. This role is responsible for the design of inside and outside plant structured cabling and infrastructure for our data center installations - including new builds, retrofits, special projects, and technology modifications. Connectivity Systems Engineers must demonstrate experience developing designs as well providing effective oversight of outsourced design work. In addition to assuring timely delivery of designs that meet (or exceed) project requirements, Connectivity Systems Engineers are expected to drive best practices and establish tools, processes, and standards consistent with large-scale data center deployments. Full design lifecycle engagement is required - with lessons learned from field deployments rolled into future programmatic designs. The Connectivity System Engineer will be expected to collaborate effectively with internal and external stakeholders - assuring all structured cabling design requirements are met in design execution.
**Required Skills:**
Connectivity Systems Engineer Responsibilities:
1. Drive designated program initiatives end-to-end - from requirements gathering, to design development, cross-functional validation, and rollout
2. For special programs, drive global project execution in addition to program development
3. Actively seek and promote best design practices, processes, and improvements to establish program designs conducive to large-scale builds
4. Actively incorporate lessons learned from previous builds and design generations
5. Fluent interfacing with network transport and network architecture requirements
6. Manage the design execution of complete and correct construction documents, schematic diagrams, pathways, rack systems, rack elevations, cable matrices, and bills of materials, as needed for all OSP, ISP, and Network structured cabling and infrastructure elements
7. Assist with request for proposal (RFP) process & bid documentation coordination for both design and construction contracts as required
8. Streamline deployment of project deliverables on short timelines
9. Validate and proof project deliverables and executable design documentation at each design milestone
10. Engage in the construction administration phase for design-driven elements that require technical depth that cannot be resolved directly by the Design Consultant or Geo Engineer - such as change coordination and request for information (RFI) responses
11. Partner with internal and external teams to drive programmatically approved changes across applicable projects
12. Manage and maintain documents reflecting project completion deliverables (i.e. as-built documentation), updating as required
13. Collaborate with internal stakeholders to deliver project designs meeting capacity and network requirements as well as rollout timelines
14. Drive scalable structured cabling solutions throughout Meta owned or operated data center spaces and support facilities
15. Serve as a Technical SME for programs and projects that one leads
16. Provide regular project status updates and support DEC Design Engineering and corporate dashboards that capture delivery, cost, quality, and other established metrics
17. Participate in various team syncs to drive alignment, visibility, and consistency in program and project execution
18. Identify and respond to risks and high-priority issues timely and effectively
19. Travel as required (~10-20%) to review projects and coordinate with onsite personnel and contractors at project locations
**Minimum Qualifications:**
Minimum Qualifications:
20. Bachelor of Science degree in engineering or equivalent practical experience
21. 10+ years of experience delivering engineering results
22. Demonstrated expertise in physical infrastructure design including structured cabling and fiber-optic cabling
23. Proven leadership experience such as leading large projects, leading teams, coordinating with a wide variety and number of stakeholders
24. Comprehensive knowledge of and experience with fiber optic components, cabling, interconnect products, technologies, and standards
25. Effective prioritization skills to continuously analyze workload and qualify priorities based on impact and effort, often involving shifting deadlines and quick turnaround
26. Workflow efficiency and automation - demonstrated experience in improving/developing processes to drive efficiency, automating wherever possible
27. Construction experience such as site walks, punch lists, field coordination, RFIs, clash detection, lessons learned feedback loops, etc
28. Mission critical engineering project experience
29. Detail oriented, experience providing solutions to complex problems, and proven experience with effectively manage deadlines
30. Demonstrated experience effectively engaging with many stakeholders (internal and external) to extract, analyze, and qualify requirements to drive solutions from inception to completion
31. Experience with construction management applications (e.g. e-Builder, Unifier, BIM360, Procore)
**Preferred Qualifications:**
Preferred Qualifications:
32. Network design experience
33. BICSI accreditation - RCDD / DCDC certification
34. Network/Transport Certification (CCNA or equivalent)
35. PMP accreditation or similar
36. Experience with tooling & automation development (i.e. computer programming/scripting, database integration, dashboards, APIs)
37. Working knowledge of 40/100/400G Ethernet and CWDM, DWDM and optical transport network technologies
38. Experience with fiber topology evolution to achieve resiliency and latency requirements
39. Experience leading & mentoring an in-house BIM team, providing technical direction and ensuring high-quality deliverables for data center connectivity projects
40. Experience developing, maintaining, & automating BIM models and workflows using Revit, ACC, AutoCAD, and Dynamo, and guiding custom tool/script development (Python, C#)
41. Experience with establishing and enforcing BIM standards and libraries, ensuring consistency and efficiency across large-scale builds and retrofits
42. Experience collaborating cross-functionally with network engineering, systems engineers, and external partners to align BIM deliverables with network architecture and project requirements
43. Management experience with design execution and quality control for construction documents, schematic diagrams, rack systems, cable matrices, and bills of materials for OSP/ISP/network cabling
44. Demonstrated knowledge of current BIM and data center design trends to better advocate for innovative solutions, and support project evaluation and dashboard reporting
**Public Compensation:**
$150,000/year to $209,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$150k-209k yearly 13d ago
Systems Administrator
Hammond Lumber Company 3.9
Network administrator job in Belgrade, ME
Hammond Lumber Company, voted 2025's Best Places to Work in Maine, is seeking a Full-Time Systems Administrator for our Belgrade, Maine location.
Install, configure, and support IT Infrastructure according to HLC Standards including: Servers, Firewalls, Switches and other devices.
Adheres to HLC and IT policies and best practices, providing strategic recommendations, as necessary.
Maintain systems including customization, configuration, patching, installation, and testing.
Troubleshoot hardware and software errors by performing diagnostic testing. Coordinate with other IT team members and vendors as necessary.
Create and maintain accurate documentation of systems, problems and solutions appropriately.
Assists with managing and monitoring of system and application alerts. Responds as need to resolve issues.
Perform backup operations and implement appropriate processes for data protection and disaster recovery.
Perform other work-related duties as assigned.
Provide support of assigned systems through troubleshooting and resolving hardware/software, and connectivity problems.
Collaborate with IT staff to ensure issues related to assigned systems are communicated appropriately.
Benefits
Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts
Requirements
6+ years of experience with IT maintenance and technical support required
Associate degree (or higher), preferred.
Experience managing and supporting enterprise technology solutions.
Experience with O365, Windows Server, VMWare ESX, Azure, Intune, and SQL Server.
Strong understanding of Firewall, WAN, LAN, and WLAN technologies.
Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software.
Experience with scripting languages.
Knowledge of Cybersecurity and FortiGate preferred.
Ability to travel to other sites and work after hours when needed.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Apply critical thinking skills to solve business problems.
$68k-92k yearly est. 60d+ ago
Network Technician
Sql Database Administrator In Fort Belvoir, Virginia
Network administrator job in Bangor, ME
Responsibilities & Qualifications
RESPONSIBILITIES
Installs OSP/ISP fiber optic and copper cabling
Performs fiber optic terminations and testing
Installs network equipment in Communication Equipment Locations
Performs rack and stack operations
Installs cable pathways, conduits, and innerduct
Conducts fiber optic testing (OTDR, light meter)
Installs structured cabling systems
Performs electrical and grounding installations with licensed electrician
Removes obsolete cabling infrastructure
Labels and documents cable installations
Follows AF Form 103, 332, 813 processes
Implements asbestos/lead paint mitigation procedures
Installs wireless access points and mounting hardware
Performs cable management and organization
REQUIRED QUALIFICATIONS
Three (3) years of relevant experience in cabling installation
Proficiency in fiber optic installation and termination
Experience with copper cabling (Cat6/Cat6a)
Skilled in cable testing equipment operation
Knowledge of structured cabling standards (TIA/EIA)
Experience with ladder/lift operation safety
Proficient in hand and power tool use
Ability to read blueprints and diagrams
Must have an active Secret clearance
CERTIFICATIONS
Fiber optic certification (FOA CFOT or equivalent)
PREFERRED QUALIFICATIONS
OSP construction experience
Knowledge of MIL-STD cabling standards
BICSI certification
Confined space operations experience
Aerial/underground installation experience
Flightline operations experience
Overview
We are seeking a DS Insataller (Distribution Services Installer) to join our team supporting Base Infrastructure Modification (BIM).
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Bangor, ME, Knoxville, TN, Chattanooga, TN, Pease, NH, Madison, WI, Zanesville, OH, Springfield, OH, Toledo, OH, Columbus, MS, Montgomery, AL, San Antonio, TX, Glendale, AZ, Enid, OK, Battle Creek, MI, Baltimore, MD, Rickenbacker, OH, Milwaukee, WI, Blue Ash, OH, Altus, OK, San Angelo, TX, Alamogordo, NM, Del Rio, TX, Wichita Falls, TX, Biloxi, MS
Type of environment: Onsite
Noise level: Medium
Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 25%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Must be a U.S Citizen
Must have an active Secret clearance
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
$58k-77k yearly est. Auto-Apply 16d ago
Distinguished Engineer - AI Infrastructure Architecture
Cisco Systems, Inc. 4.8
Network administrator job in Augusta, ME
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.
Meet the Team
Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined!
Impact:
Architect and operationalize AI infrastructure as a core component of Cisco Data Fabric, enabling engineering teams to integrate AI capabilities across the world's largest, most diverse data sets. Design MLOps platforms that solve complex lifecycle challenges-managing embedding model migrations, version compatibility, and continuous model updates-while ensuring operational excellence through monitoring, governance, and serving at petabyte scale. Identify and drive new opportunities for leveraging AI across the stack, establishing consistent architectural patterns for agent prompts, tool integration, and model orchestration. Build data pipelines and operational frameworks that enable hundreds of engineers to confidently deploy both LLMs and traditional ML models into production. Success is measured by customer adoption and usage of AI-powered features, alongside operational metrics-model performance, inference latency, and deployment velocity-that directly impact customer value.
Minimum Qualifications:
* Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience
* Designed and deployed AI/ML infrastructure and features in production cloud environments
* Experience with major AI services including OpenAI, Anthropic, HuggingFace, AWS Bedrock, Azure OpenAI Service, or similar platforms
* Production experience with AWS, Azure, or GCP cloud platform
* Led technical decisions and architectural direction across engineering organizations of 50+ engineers
Preferred Qualifications:
* Experience with LLM-specific infrastructure including agent frameworks, prompt management, and tool integration
* Model serving at scale with experience in inference optimization and performance monitoring
* Designed and deployed AI/ML infrastructure for on-premises environments
* Experience with major ML frameworks (TensorFlow, PyTorch, etc.) and model formats
* Proven track record mentoring and growing engineers, with strong collaboration skills
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$273,200.00 - $442,600.00
Non-Metro New York state & Washington state:
$267,600.00 - $390,300.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$97k-121k yearly est. 60d+ ago
Lab Services Technician - Behavioral Health Network
Catholic Charities Maine 3.6
Network administrator job in Portland, ME
Catholic Charities Maine Behavioral Health Network in Portland, Maine now has an opening for an On-Call (8-10 hours per week) Lab Services Technician.
Definition: The Lab Services Technician shall be a trained, supervised professional who will work as an integral part of the Behavioral Health Network (BHN) Team to support drug screening for individuals enrolled in BHN programs. The Lab Services Technician is responsible for collecting biological specimens both in the office and as needed in the community. Primary duties include adhering to safe handling guidelines while collecting specimens, direct observation of collection of the specimen, maintaining the integrity of the collection process per programmatic protocol for all specimens, maintaining concurrent records for reporting purposes, obtaining initial insurance and identification verification for processing purposes in addition to timely packaging and mailing of the specimens.
Qualifications:
High School diploma or GED required.
Certified Nurse Aide of Medical Assistant certification preferred.
Previous experience in the medical field preferred.
Must possess the ability to work in a fast-paced environment while maintaining a focus on quality and confidentiality.
Excellent written and verbal communication skills
Ability to multi-task while maintaining a high-quality standard.
Attention to detail.
Must have the ability to connect and share information with team members across multiple programs and a variety of disciplines.
Basic computer skills are essential to this role.
Schedule: On-Call hours as scheduled. Hours are scheduled Monday through Friday between 9:00 a.m. and 7:00 p.m. with most hours falling between 10:00 a.m. and 5:30 p.m. Schedule will vary based on programmatic and client need.
Starting Salary: $18.35 - $19.00 per hour.
Benefits Include:
A great team of co-workers
401k agency contribution
All employees earn Paid Time Off
ADP LifeMart Employee Discount program
20% Employee Discount at CCM Threads of Hope Thrift Stores (Sanford, Caribou, Presque Isle & Monticello)
10% discount for childcare at CCM Child Development Centers (Portland & Biddeford). Private pay only.
You may submit your cover letter and resume (
indicating the position title
) via our website (**************** or email (************************), fax **************, or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104.
Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: **********************************
$18.4-19 hourly Auto-Apply 60d+ ago
Engineer, Software & Information Platform
Cardinal Health 4.4
Network administrator job in Augusta, ME
**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.
This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS.
**What is expected of you and others at this level**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Responsibilities:**
+ Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments.
+ Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies.
+ Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning.
+ Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections.
+ Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability.
+ Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits.
+ Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership.
+ Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices.
**Qualifications:**
+ Bachelor's degree preferred or equivalent work experience preferred
+ 4-8 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred.
+ 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs
+ Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud
+ Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau
+ Advanced experience in writing complex SQL queries, stored procedures, etc
+ Experience in connecting analytic applications to GCP data stores such as BigQuery.
+ Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus
+ Preferred to have prior experience in Collibra and Atscale.
+ Experience with CI/CD pipelines such as Concourse, Jenkins is a plus
+ Google Cloud Platform or any BI tool administration certification is a plus
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$94.9k-135.6k yearly 35d ago
Level 3 Technical Support Engineer
Netsurit
Network administrator job in Portland, ME
Job Description Level 3 Technical Support Engineer Portland, ME (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About the Role:
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
What we are looking for:
3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For:
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
$58k-80k yearly est. 6d ago
Systems Engineer
Healthcare Senior Data Management Analyst/Programmer In Phoenix, Arizona
Network administrator job in Portland, ME
BerryDunn is seeking an experienced Systems Engineer to manage and optimize our hybrid IT infrastructure, including on-premises and Azure environments. This role combines traditional systems engineering responsibilities with strategic collaboration to support a centralized IT model for BerryDunn's consulting team. You will play a critical role in aligning technology solutions with firm-wide initiatives, ensuring consistency, security, and scalability across internal and consulting related projects. This includes working closely with consultants to understand business needs, integrating IT standards into solutions, and driving efficiencies through automation and standardized processes. This position will sit out of our Portland, Maine office and report to the Manager of Enterprise Systems.
Travel Expectations: Minimal if any travel is expected, up to 5%
You Will
Automation & Efficiency
Develop and maintain automation solutions using PowerShell to enhance system efficiency and reduce manual tasks.
Identify opportunities for process automation and implement solutions to improve productivity.
Write, test, optimize, and troubleshoot PowerShell scripts, modules, and Bicep templates for infrastructure provisioning, configuration, and maintenance.
Ensure all production code is maintained in source control.
Infrastructure Management
Oversee and enhance both on-premises hyperconverged infrastructure and Azure cloud resources to maintain strong security, high availability, and scalability.
Design, implement, and configure Azure services, including virtual machines, resource groups, RBAC, networking, and storage.
Database Administration
Administer and maintain SQL databases, including performance tuning, backups, indexing, upgrades, and security management.
Collaboration & Governance
Work closely with Systems Administrators, Engineers, and other IT team members to deliver secure, functional solutions.
Partner with BerryDunn's consulting team to align technology solutions with business objectives and integrate IT standards into solutions.
Contribute to technical standards that ensure secure and consistent experiences across firm technology and workflows.
Documentation & Reporting
Create and maintain detailed documentation for system configurations, procedures, and automation scripts.
Generate regular reports on system performance, automation progress, and incident resolutions.
You Have
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
Proven experience in Azure administration, automation, and PowerShell scripting (including module development).
Experience with infrastructure-as-code tools (Bicep, ARM Templates, DSC).
Proficiency in Microsoft Azure services (VMs, AD, storage, Automation Accounts, Functions).
Strong knowledge of Microsoft 365 technologies (Exchange Online, Intune, SharePoint Online, Teams).
Experience with source control (Git, Azure DevOps, GitHub).
Familiarity with SQL database administration.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration abilities.
Self-motivated and able to work independently and as part of a team.
Relevant Azure certifications are a plus.
Experience with Microsoft Copilot and GitHub Copilot is a plus.
Amazon Web Services (AWS) experience is a plus.
Compensation Details
The base salary range targeted for this role is $95,000 - $120,000. This position may also be eligible for a discretionary annual bonus based on factors such as company and personal performance. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
BerryDunn Benefits & Culture
Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact ********************* to request an accommodation.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About BerryDunn
BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm.
BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.
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$95k-120k yearly Auto-Apply 38d ago
Systems Engineer - Land
Helsing.Ai
Network administrator job in Stockholm, ME
Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.
We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.
The role
As Systems Engineer - Land you are responsible for the design and implementation of all aspects of systems engineering for one of Helsing's programmes that will determine the success of the land forces.
As part of our team, you will directly participate in our work with industry partners, procurement agencies and land forces. You will take a central role in creating complex systems that deliver answers to the challenges of tomorrows battlefield. Your work will include but will not be limited to deeply understanding customer demands and modern technologies with a focus on land defence systems.
Working closely with the delivery teams at the intersection between technical and commercial delivery within Helsing requires strategic oversight, while maintaining tight control over the day-to-day project work. In this role, you are responsible for the on-time/quality/cost delivery of all systems engineering activities.
We have assembled a distinctive partnerships-and-programmes team across various fields of expertise and backgrounds. Together we lift ambitions and shape the thinking of our industry partners and customers on software and AI in defence, national security, and intelligence. You will work with and learn from leading experts to build lasting industry and customer relationships.
The day-to-day
* Develop system architecture that aligns with software and defence system requirements, and supervise system integration
* Act as a Subject Matter Expert for multiple project teams, offering guidance on vital defence system aspects such as Reliability, Availability, Maintainability and Safety (RAMS)
* Collaborate with software architects, developers, and other engineers to translate system-level requirements into effective software solutions
* Responsible for overall system integration, verification, validation - and for qualification and certification (as far as required)
* Ensure a smooth flow of information and technical guidance between teams to align system and software development objectives
* Conduct in-depth analysis to identify potential risks and system vulnerabilities
* Establish and enforce quality assurance protocols to maintain compliant with industry standards
* Manage project timelines, resources and budget to deliver projects within scope and on time
* Provide ongoing support to project teams, ensuring the consistent delivery of high-quality, reliable solutions
* Identify emerging trends and propose new software solutions to enhance land defence systems
* Ensure all solutions adhere to safety protocols and government regulations
You should apply if you
* Have 5+ years of experience in systems engineering of defence systems
* Have experience in leading a project team
* Have in-depth knowledge of system architecture, requirements and integration of defence systems
* Have a university degree in Systems Engineering, Electrical Engineering, Computer Science or a related field
* Are business fluent in English
* Are willing to travel
* Your personal values match ours: ownership, initiative, dedication to mission, speed and inclusiveness
* Are a high performer who thrives in a fast-paced environment
* Are collaborative, humble and a problem-solver
* Are ready to meet all necessary measures and requirements that are required to receive a security clearance according to the respective national law
Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.
Join Helsing and work with world-leading experts in their fields
* Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns.
* The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world.
* Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward.
* In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.
* We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about.
What we offer
* A focus on outcomes, not time-tracking
* Competitive compensation and stock options
* Relocation support
* Social and education allowances
* Regular company events and all-hands to bring together employees as one team across Europe
Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
Helsing's Candidate Privacy and Confidentiality Regime can be found here.
$57k-73k yearly est. 24d ago
IT Network Technician
Diode Inc. 4.3
Network administrator job in South Portland, ME
Diodes Incorporated (Diodes) is seeking a detail-oriented, motivated IT Technician to be part of our dedicated and talented team. In this role you will be the first point of contact for employees experiencing technical issues in a high-tech manufacturing environment. The ideal candidate is an excellent problem-solver with strong communication skills and a passion for providing outstanding customer service. This position is located in South Portland, Maine and reports to the US Infrastructure Manager.
Principle Duties and Responsibilities:
Continually monitoring service tickets and ensuring they are worked on in a timely manner.
* Maintain records of user interactions, problems and solutions; document new processes and new fixes and share with the team to improve future support efforts.
* Maintain and repair current desktop and laptop hardware, software, and accessories. This includes installing and configuring new equipment and managing inventory.
* Set up new employee workstations, install operating systems, software, printers, and other peripherals. Teach users how to use new systems and software effectively.
* Work with vendors who support commercial copiers and plotter printers and replace desktop Inkjet and laser printers and Zebra label printers as required.
* Use NetAlly to test LAN drops, determine the correct subnet, and other 1st level network support issues.
* Escalate any unresolved issues to team and Infrastructure Manager
* Work will also be conducted within cleanroom environment which requires adherence to strict contamination control protocols essential for our semiconductor operations. This requires deep attention to detail to Diodes' Standard Operating Procedures (SOPs), gowning protocols, safety regulations, etc.
* Follow all 5S procedures inside the cleanroom and in the office area.
* Assist with IT during office moves and set up and provide meeting assistance and conference room support when needed.
* May be required to work holidays and extra hours depending on support requirements and coverage needed.
* Assist with special projects and other duties as assigned.
Knowledge, Skills, and Abilities:
* Proven experience as an IT Technician, Help Desk Technician or relevant position is a plus.
* Practical/working knowledge of various back-up and imaging utilities, eg: Acronis, Clonezilla, etc.
* Strong hardware knowledge of Dell, Lenovo, and black-box Desktops and Laptops; HDD/SSD replacement, RAM upgrades, and more.
* Understanding of Windows installation and upgrade processes from all Windows versions: 3.X, XP, Vista, 7, 10, and 11.
* Strong technical knowledge of software, operating systems (Windows, mac OS), Microsoft software support, web browser support, SharePoint, Windows Client software
* Must understand technical manuals, procedural documentation, and OEM guides and have extensive equipment support experience
* The ability to diagnose problems and identify root causes in a fast-paced manufacturing environment.
* Ability to multitask, prioritize requests, work under pressure, and manage time effectively in a fast-paced environment.
* Excellent verbal and written communication skills to explain technical issues to both technical and non-technical staff. Must have a positive attitude and friendly, approachable disposition, even when under pressure.
* An associate or bachelor's degree in computer science or a related field is preferred.
* Must have CompTIA A+ and/or Cisco (CCNA) certifications
* The role requires physical work, such as lifting equipment, and working in tight spaces.
Diodes Incorporated (Nasdaq: DIOD), a Standard and Poor'sSmallCap 600 and Russell 3000 Index company, is a leading global manufacturer and supplier of high-quality application specific standard products within the broad discrete, logic, and analog semiconductor markets. Diodes serves the consumer electronics, computing, communications, industrial, and automotive markets.
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.
Meet the Team:
Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined!
Impact:
Architect and operationalize Spark at scale as a core component of Cisco Data Fabric, enabling customers to access and analyze exponentially more data across diverse organizational sources. Build resilient, always-on infrastructure with automatic retry logic, fault tolerance, and seamless integration across myriad data sources and formats including Parquet, Iceberg, and modern table formats. Design the operational backbone-monitoring, observability, error handling, and horizontal scalability-that enables hundreds of engineers to build features confidently on solid foundations. Establish architectural patterns and support mechanisms that ensure high availability while maintaining performance at petabyte scale. Success is measured by customer adoption of data fabric capabilities and operational reliability metrics-uptime, ingestion performance, and incident reduction-that directly impact customer value.
Minimum Qualifications:
* Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience
* Designed and deployed production Spark deployments at scale in cloud environments
* Experience with modern data formats including Parquet, Iceberg, and related table/columnar formats
* Production experience with AWS cloud platform
* Led technical decisions and architectural direction across engineering organizations of 50+ engineers
Preferred Qualifications:
* Production experience with Azure and/or GCP cloud platforms
* Experience integrating with diverse data platforms such as Snowflake, Pinot, Databricks, Trino, or similar systems
* Extensive Kubernetes experience in production environments
* Proven track record mentoring and growing engineers, with strong collaboration skills across sponsors, design, product management, and engineering teams
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$273,200.00 - $442,600.00
Non-Metro New York state & Washington state:
$267,600.00 - $390,300.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$97k-121k yearly est. 60d+ ago
Level 3 Technical Support Engineer
Netsurit
Network administrator job in Portland, ME
Level 3 Technical Support Engineer Portland, ME (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About the Role:
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
What we are looking for:
3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For:
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!