Systems Engineer, Client Engineering
Network administrator job in Austin, TX
Our team owns the Client Management Systems, Application infrastructure, and Collaboration tools globally for Amazon. We build complex multi-platform solutions that help our customers get more done whilst improving their user experience. We are looking for Systems Engineer with a mac OS-focused infrastructure and development background. We are using AWS products to evolve traditional enterprise tools and services at a large scale. If you are passionate about AWS and have experience automating large-scale mac OS infrastructure deployments, keep reading.
In this role, you and your team will directly influence the mac OS end-point management at Amazon. You will use native AWS services, external 3rd party services and DevOps patterns to manage a growing fleet of mac OS client devices. We are looking for a motivated team member to deliver results to our customers. This is a hands-on position where your daily activities will range from new system development to supporting the customers that depend on your services. You will use AWS products and DevOps patterns to build the next generation of mac OS-based management tools.
Key job responsibilities
· Contribute to automation efforts for a team advancing a service ownership culture with a primary focus on the mac OS clients
· Embrace the AWS ecosystem and drive innovation on top of it
· Instill a culture that drives DevOps, holds a high-quality bar with code reviews, drives automation efforts to empower, and removes barriers for your team
· Translation of complex functional and technical requirements into detailed architecture and design
· Working with others on the engineering team to participate in day-to-day development activities, contributing to architecture decisions, participating in designs, design reviews, and implementation.
· Build services that can scale across hundred of thousands clients used by Amazonians worldwide
· Deliver quality features on-time and on-budget and execution against project plans and delivery commitments.
· Maintain current technical knowledge of rapidly changing technology, always on the lookout for new technologies, and work with management and development teams to evolve current processes.
A day in the life
Review change requests and prioritize OS configuration tasks. Attend team meetings to discuss ongoing projects and challenges. Test new configurations in sandbox environments, documenting issues and collaborating with the security team. Prepare and execute deployment plans, starting with non-critical systems. Monitor deployments, troubleshoot issues, and make necessary adjustments. Respond to urgent configuration problems as they arise. Stay updated on OS patches and maintain accurate documentation. Prepare reports on deployment progress and plan future rollouts. Balance proactive improvements with reactive problem-solving to ensure optimal system performance. Continuously update knowledge and skills to keep pace with evolving OS technologies.
BASIC QUALIFICATIONS- 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
- Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
- Experience in systems engineering
- Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
- 5+ years of engineering work managing large-scale services experience
PREFERRED QUALIFICATIONS- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
- Experience working in 24/7 production environment
- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
- 7+ Years mac OS administration at scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,000/year in our lowest geographic market up to $207,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Audio/Visual On-Site Support Technician
Network administrator job in Austin, TX
A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.
Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:
Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as:
Crestron Control Systems
Switching / Routing technology
Video codecs
Audio hybrids
Digital Audio mixing console
Handheld Microphone and Lav Mics
Video Switching
Audio/Video Support scheduling
Help support communications with internal teams coordinating and administrating AV related event support tasks
Onsite Skills/Qualifications:
Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues
Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files
Strong troubleshooting skills
Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels
Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems
Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting.
Provide on-going operational training and assistance
Oversee and advise on the proper implementation of consumable and spare parts
Perform minor maintenance checkups and repairs plus conduct proactive
Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client.
Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair
Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support
Provide end to end troubleshooting support and resolution of audiovisual related issues
Maintain issues log for each system to provide trend analysis information
Communicate internally with Client on all AV issues; specifically issues with long lead time resolution
Responsible for following all Client's established policies
Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room
Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Information Technology & Pharmacy Systems Specialist
Network administrator job in San Antonio, TX
Are you an IT professional who enjoys problem-solving, supporting users, and improving technology workflows? Our pharmacy team is growing, and we're looking for a skilled IT & Pharmacy Systems Specialist who can help keep our technology running smoothly across all locations.
In this role, you'll support pharmacy software, troubleshoot hardware and network issues, manage devices, assist with VOIP systems, maintain website content, and help drive technology improvements that directly impact patient care.
What You'll Do
Provide technical support for pharmacy systems (PrimeCare, DocuTrack, NRx, PioneerRx)
Install, configure, and maintain computers, printers, scanners, and related devices
Troubleshoot pharmacy hardware/software issues across multiple locations
Maintain and support VOIP/communication systems
Assist with website content updates and basic CMS functions
Support inventory management for hardware and software assets
Develop dashboards and reports to improve operational efficiency
Promote secure technology practices, including HIPAA compliance
What You Bring
2+ years of IT support, systems administration, or healthcare technology experience
Working knowledge of Windows OS, networking, and Active Directory
Familiarity with device installation, imaging, and troubleshooting
Experience with reporting or analytics tools (Excel, SQL, Power BI, etc.)
Strong communication, problem-solving, and customer-service skills
Ability to multitask in a fast-paced healthcare environment
Why You'll Love Working With Us
Meaningful work supporting pharmacy operations and patient care
Collaborative environment with opportunities to grow your technical skills
Hands-on experience across multiple systems and technologies
A role where your ideas can directly improve efficiency and workflows
Ready To Apply?
Submit your resume to Submit your résumé to: https://form.jotform.com/**********74152
Or message us directly here on LinkedIn to learn more!
#HealthcareIT #PharmacyTechnology #ITSupportJobs #TechInHealthcare #SystemsSpecialist #ITSystemsSupport #PharmacyOperations #HelpDeskJobs #HiringNow #TechHiring #ITCareers #SanAntonioJobs #TexasJobs #SATXCareers
IT Systems Administrator - Manufacturing (Second Shift)
Network administrator job in Austin, TX
We're Hiring: Information Management Coordinator (Second Shift)
Are you an experienced IT professional ready to take on a hands-on role in a fast-paced manufacturing environment?
Join our team and help drive operational excellence through smart tech solutions and infrastructure support.
What You'll Do
Manage server installations, upgrades, and performance.
Troubleshoot end-user systems and support shop floor technology.
Monitor network security and ensure compliance with IT policies.
Lead disaster recovery planning and implementation.
Collaborate with external service providers and support ISO initiatives.
Maintain IT inventory and align assets with financial records.
What We're Looking For
Degree in Computer Science, Networking, or related field.
3+ years of IT administration experience (automotive industry a plus).
Experience in international environments preferred.
Fluent in English; Spanish, French, or German is a plus.
Strong skills in process excellence, customer commitment, and communication.
Why Join Us?
Global exposure in a tech-forward environment.
Career growth opportunities.
Direct impact on production and operations.
Collaborative, high-performance culture.
Work Environment
On your feet throughout the shift; lift up to 50 lbs.
Frequent movement: bending, twisting, climbing.
Facility is not climate-controlled - hot summers, cold winters.
Moderate noise levels; fast-paced production deadlines.
Flexibility and independence required.
Desktop Support Specialist
Network administrator job in Austin, TX
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Senior Cloud & Systems Administrator
Network administrator job in Buda, TX
About Us
Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We're building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.
Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.
Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life.
Position Overview
The Senior Cloud & Systems Administrator will be responsible for managing, maintaining, and optimizing our hybrid IT Infrastructure. This includes overseeing on-premises and cloud-
based systems, ensuring high availability, implementing enterprise-level security policies, and driving improvements in backup, disaster recovery, and system performance. The ideal candidate has extensive hands-on experience with Microsoft Azure, Microsoft 365 administration (including Exchange, SharePoint, Intune, Sentinel, and others), VMware, Windows Server, SQL Server, Microsoft Fabric, SaaS integrations, backup and recovery solutions, and Entra ID.
What You'll Do:
Manage, monitor, and maintain Windows Servers, virtualized environments (VMware), and Azure resources.
Oversee Microsoft 365 administration, including Exchange, SharePoint, Intune, Sentinel, and related services.
Implement and maintain enterprise security measures, including Entra ID configurations, Conditional Access policies, multi-factor authentication (MFA), and other identity security controls.
Administer Microsoft SQL Server environments, including performance tuning, backup strategies, query troubleshooting, and optimization.
Provide day-to-day administration and configuration of Microsoft Fabric for data platform and analytics needs.
Develop, maintain, and test backup and disaster recovery strategies to ensure data integrity and business continuity.
Support SaaS applications and integrations, ensuring secure connectivity, data flow, and user access alignment with company standards.
Proactively monitor systems for performance and reliability issues, applying corrective actions as needed.
Assist in planning and executing infrastructure upgrades, migrations, and integrations.
Collaborate with cross-functional teams to support business applications and IT initiatives.
Maintain documentation for configurations, procedures, and troubleshooting guides.
Provide tier-3 support for escalated issues and mentor junior IT team members.
What You'll Bring:
5+ years of experience in system administration in a mid-to-large enterprise environment.
Strong expertise with Microsoft Azure and Microsoft365 administration (Exchange, SharePoint, Intune, Sentinel).
Solid experience with SQL Server administration, including performance tuning and troubleshooting.
Familiarity with Microsoft Fabric administration and integration with Microsoft data platforms.
Hands-on experience with VMware vSphere (installation, configuration, performance tuning).
Experience with backup and disaster recovery solutions (e.g., Veeam).
Experience working with SaaS-based platforms and integrations across cloud and on-premise environments.
In-depth understanding of identity management and security policies (Entra ID, Conditional Access, MFA, RBAC).
Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls).
Excellent troubleshooting and problem-solving skills.
Strong documentation and communication abilities.
Certifications (preferred but not required): Microsoft Certified: Azure Administrator Associate, MCSA/MCSE, VCP (VMware Certified Professional), Microsoft Certified: Data Analyst Associate (for Fabric/Power BI environments).
Why Join Us
Competitive salary and benefits package.
Opportunities for professional growth and certification support.
Collaborative and forward-thinking IT team.
Chance to make a meaningful impact in a growing enterprise.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, or any other basis protected by applicable federal, state, or local law.
Quanta Services is an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities.
For additional information or to request reasonable accommodation in the job application, interview, or hiring process, please contact Quanta Services' Human Resources department.
Technical / Deskside Support IV
Network administrator job in Austin, TX
Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94498
Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Client Services Department
They provide end user support internationally and in the US
Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology
Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved
Could work about 100-200 tickets a day split among 40 individuals
Key Requirements and Technology Experience:
Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12
Windows 10 Windows 11 knowledge
Client shop so needs to be familiar with Client laptops
Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices
InTune and Jant used - must be proficient with navigating those applications
Azure - ability to navigate and understand logs
Basic network troubleshooting skills
Utilize MS Team rooms - helping with AudioVisual issue
Basic networking skills needed
Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Migration Engineer - Box Shuttle
Network administrator job in Austin, TX
The Migration Engineer will participate in the planning, design, and execution of email and data migration initiatives during large acquisitions. This role provides technical support for migrating email to Exchange Online and migrating data from external sources into Box. Experience with Box Shuttle is mandatory, as it will be a core component of the data migration process. The role requires strong expertise in Exchange Online, internet email systems, DNS, and enterprise-grade migration tooling.
Responsibilities
Assist with the migration of mailboxes from multiple external sources into one or more managed Exchange Online tenants.
Utilize Box Shuttle to migrate data from external repositories into a centralized, managed Box instance.
Support the planning and execution of migration processes while ensuring minimal disruption to users and business operations.
Collaborate with senior engineers, internal teams, and external partners to assess existing mailbox configurations and define migration requirements.
Provide escalation support to end-users during migrations, resolving issues quickly and effectively.
Document migration procedures, configurations, and troubleshooting steps for future reference.
Assist the Data Migration team as needed to support additional Box-related or cross-platform migration tasks.
Requirements
3+ years of hands-on experience with Microsoft Exchange Online, including mailbox migration.
Demonstrated experience with Box Shuttle for large-scale data migrations (mandatory).
Core Competencies
Experience with ProofPoint Email Protection and a strong understanding of DKIM, SPF, and DMARC.
Experience using BitTitan MigrationWiz for mailbox migrations to Exchange Online.
Experience with Box migration tools, especially Box Shuttle.
Information Technology Support Engineer
Network administrator job in Austin, TX
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Infrastructure Engineer
Network administrator job in Austin, TX
Must have skills:
• 10+ years of experience with a Bachelor's Degree in Computer Science/Engineering, or 8+ years of experience with a Master's Degree, or 6+ years of experience with a PhD
• Proven experience in designing, maintaining, and troubleshooting FE Design Verification flows and CAD infrastructure for large-scale, high-performance projects.
• Expertise in flow-based regression management, with strong analytical skills in debugging regression and coverage issues.
• Familiarity with industry-standard tools including Synopsys VCS, IES, and RTL architecture tools, with hands-on experience in xprop configuration for VCS and IES.
• Advanced knowledge of version control systems, particularly Git, Perforce, and Git-P4 interfaces, with an ability to support and streamline versioning workflows.
• Strong communication skills, with experience working directly with EDA vendors to resolve issues and improve tool performance.
• Ability to work independently and as part of a team, with a proactive approach to problem-solving and a strong attention to detail.
Linux Technical Support Engineer
Network administrator job in Austin, TX
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
Information Technology Engineer I - Network Engineer
Network administrator job in San Antonio, TX
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
The Enterprise Network Engineer I - (ENE I) is a strategic position providing advanced level of technical skill and expertise in Network Engineering as well as a tactical position involved with the execution of Networking operations. The ENE I provides an advanced level of technical skill and expertise in the area of managing and maintaining data and voice networks. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical Local Area Networks (LAN), Wide Area Network (WAN), and other network related environments.
The ENE I is responsible for systems integration, design and tier III technical support for network systems and technology platforms.
Day to day activities include network provisioning, performance tuning, adding networks, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, assigned projects and addressing interoperability issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for network technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Responsibilities:
Strategy & Planning- Plans and coordinates the future state of the networks for CHRISTUS information management. Designs network solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments.
System Engineering- Analyzes network configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the network; addresses all aspects including hardware, software, outside services, etc. and prevents unplanned disruptions of critical systems.
System Integration- Integrates network components, subsystems, and facilities into the existing technical environment; assesses network systems availability, bandwidth, and throughput; installs, configures, and verifies the operation of network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.
System Management- Designs, implements, and oversees a proactive process to collect and report data and statistics on the internetworking environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the network; provides training to IM associates and clients as needed
Training & Certification- Maintains in-depth knowledge and current certification in internetworking technologies including but not limited to vendor certifications.
Performs other duties as assigned.
Requirements:
Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (8 years) required.
Extensive technical knowledge of Local Area Networks and Access Networks to include:
Advanced level experience with multiple routing protocols, EIGRP, BGP, iBGP, OSPF
Advanced knowledge of network LAN redundancy. Designing and supporting highly redundant networks using HSRP or CSM and multiple layers of redundancy including logical and physical configurations.
Advanced level knowledge in LAN protocol management to include address management and network protocols
Experience with one or more of the following models is desired:
Aruba/Cisco routers, switches and WLAN technologies
Firewalls, IPS and similar technologies
SD Wan technologies
F5 hardware/software technologies
Wan Optimizers (Silverpeak)
Cisco/Avaya Voice over IP Networks (VOIP)
Knowledge of local and wide area networking on multiple platforms: Windows, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
A total of eight (8) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.
Minimum of (5) years of experience in network engineering, design, implementation and support of large scale LAN, WLAN and WANs. xevrcyc
Prior experience in a health care systems environment is a plus.
One or more of the following certifications preferred:
Cisco & Aruba Certification
Ekahau or Air Magnet Certification
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Systems Engineer III
Network administrator job in San Antonio, TX
The Systems Engineer III (Electronics) is responsible for developing advanced controls for heat pump, electric, and gas water heaters. This position will focus on IoT and connected devices, developing green products, and energy transfer and storage to continuously improve our controls and customer experience. This is a key position on the electronic controls team within Rheem's Advanced Technology Integration organization, providing advanced technologies and systems solutions for Rheem's Water Heating and Air Conditioning business unit.
This position will serve our Enterprise Division, located in Ft. Smith, AR, Lewisville, TX, or San Antonio, TX (Onsite).
Responsibilities
Define / Develop advanced control architectures and requirements for heat pump, gas, electric and combi water, and space heaters.
Provide technical leadership in the controls space for the product development team.
Participate in developing system engineering processes and quality criteria.
Work collaboratively to develop and extend system architecture and design for electronic controller applications.
Develop design concepts or models, supervise prototyping, and conduct performance testing to determine feasibility of concepts.
Actively engage with software, hardware, test, and product development teams over the entire product life cycle to ensure that system engineering work products are planned, documented, and completed.
Define / Perform verification and validation activities to support product development and launch.
Support manufacturing engineering and suppliers by participating in product test procedure and control documentation development.
Work closely with customer service team to support product and controller training.
Qualifications
Bachelor's degree in Engineering (Systems, Electrical, Computer, or Mechanical discipline)
5+ years of experience in the development of embedded microprocessor-based controls.
An innovative solution-first spirit and an ability to think creatively.
High technical aptitude
Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts
Experience architecting and developing electronic controls for Water Heating and / or HVAC equipment
Experience with System Requirements Documentation, Requirements Traceability, and Test Case development and execution.
Experience with Functional Safety (e.g., IEC 61508, ISO26262) or Agency Certification Requirements (e.g., UL 60730, UL 174, etc.)
Experience with product and component level FMEAs
Experience with real time embedded systems over the entire product lifecycle.
Knowledge of one or more of: WiFi, Bluetooth, cellular communication, Ethernet, IoT
Passionate about building and owning innovative, customer facing services/products.
Great presentation and communication skills
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Preferred Qualifications
Master's degree in Engineering or related field.
HVAC / Water Heating industry experience preferred.
Gas Appliance Experience
Electronics Design and/or Manufacturing Experience
Embedded Firmware or Software Experience
Quality / Reliability Experience
Automated Test Development Experience
#DICE
About Us
At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives-every day.
Our Behavior Based Values Set Us Apart
Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
Data Center Engineer
Network administrator job in Austin, TX
Datacenter Engineer - Services Integration Travel: Up to 80% (Domestic; combination of air and road travel) Employment Type: Full-time, W-2 Compensation: $75,000 - $85,000 annually + Performance Bonuses + Growth Opportunities
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About Olezka Global
Olezka Global is a Managed Security Services Provider (MSSP) based in Austin, Texas, delivering Security-as-a-Service, datacenter modernization, and AI infrastructure solutions to mid-market customers across the United States. Our mission is to secure and modernize enterprise environments with agility, precision, and purpose.
We're a growing, tight-knit team, not a giant corporation. At Olezka, you'll find a family-like environment built on trust, collaboration, and innovation. We work hard, have fun, and support each other as we grow. If you're looking for a place that values your individuality, technical skill, and self-driven attitude over corporate politics, this is the team for you.
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About the Role
We're seeking a Datacenter Engineer with a strong foundation in storage, compute, and networking to help drive our rapid growth in secure datacenter solutions. This role is ideal for someone who's passionate about hands-on engineering, enjoys travel, and thrives in dynamic environments.
While the role is home-based, the engineer will spend much of their time on the road across the U.S., working directly with customers to deploy datacenter and infrastructure solutions that power our clients' operations.
Networking and security expertise are a significant plus - but the primary focus is datacenter architecture, integration, and performance optimization across Cisco, Dell, and NetApp platforms. Willing to learn and certify in new technologies such as security and automation/orchestration.
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Responsibilities
- Design, deploy, and support datacenter infrastructure - including storage, compute, and virtualization environments.
- Lead on-site and remote integration projects leveraging Cisco, Arista, Dell, and NetApp technologies.
- Implement and optimize NetApp ONTAP environments, including data migrations, replication, and storage provisioning.
- Build and integrate next-generation AI infrastructure - including Cisco, Dell, OpenShift and NVIDIA.
- Troubleshoot and support datacenter hardware and interconnects across multiple customer environments.
- Coordinate with internal teams to ensure high-quality delivery of projects and integrations.
- Manage timelines, tasks, and deliverables independently with strong ownership of assigned projects.
- Document system configurations, deployment steps, and network/storage architecture.
- Serve as a trusted technical advisor for clients and help guide best practices for scalable, secure infrastructure.
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Required Qualifications
- Active CCNA (Cisco Certified Network Associate) or equivalent networking knowledge.
- NetApp Certification (NCDA or NCIE) - required.
- 2+ years of experience in datacenter or infrastructure engineering roles.
- Storage platforms (NetApp, Dell EMC, Pure Storage,SAN/NAS concepts)
- Compute systems (Cisco UCS, Dell PowerEdge)
- Networking fundamentals (VLANs, VxLANS, routing, Layer 2/3 switching)
- Excellent project management and organizational skills; able to run projects without micromanagement.
- Exceptional documentation and communication skills for customer-facing work.
- Must be willing and able to travel up to 80% across the U.S.
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Preferred Skills or Willing To Learn:
- Experience designing or supporting AI or GPU-based compute environments (NVIDIA, Cisco, or Dell AI PODs).
- Working knowledge of security technologies such as Fortinet, Palo Alto Networks, or Cisco Secure.
- Familiarity with virtualization and cloud integration (VMware, Hyper-V, Azure, AWS).
- Exposure to automation/orchestration tools (Ansible, Python, REST APIs).
- Experience in hybrid or edge datacenter design and implementation.
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Soft Skills and Expectations
- Self-starter with strong ownership of tasks and time management.
- Thrives in fast-paced, customer-facing environments.
- Clear communicator who can translate complex technical solutions into customer value.
- Team-oriented professional who values collaboration and mentorship.
- Flexible, innovative thinker who embraces learning and challenges.
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Why Join Olezka Global
- Work directly with cutting-edge technologies in datacenter, AI, and cybersecurity.
- Competitive base pay with clear growth and bonus opportunities.
- A family-style culture that values teamwork, independence, and integrity.
- Autonomy to manage your own success while contributing to meaningful projects.
- Ongoing certification and learning opportunities to grow your career.
- Be part of a fast-growing MSSP shaping the future of secure datacenter services.
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To Apply:
Submit your résumé and a brief statement outlining your relevant experience and certifications. Candidates must be authorized to work in the United States and/or federal government contracts.
---
Job Type: Full-time (W-2)
Pay: $75,000 - $85,000 annually + Bonuses
Location: Austin, TX (Preferred) / Texas-based candidates only
Travel: 80% (Domestic)
Consultant, IT Architecture
Network administrator job in Austin, TX
Are you an experienced Consultant, IT Architecture with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Consultant, IT Architecture to work in their company in Austin, TX.
Primary Responsibilities/Accountabilities:
Implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise- wide solutions, using the company hardware/software products and/or processes and methodologies Integrates solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure Identifies additional product/services sales opportunities in customer organization
Assists the sales organisation and related Practice Areas as technical/industry subject matter experts
The role requires skills and understanding of the industry's best practices and methodologies to tie dissimilar components together into an aggregate system. Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials. Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans
Constructs risk assessments and corresponding remediation plans relative to custom solution proposals
Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition support to service delivery Serves as a services subject matter expert to both internal and external customers Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables Participates in applicable win-loss reviews and incorporates learnings into future solutions
Leads a technical team in developing solutions to complex business problems. Leads the design of multiple service areas or technologies within a broader services solution; leads overall technical implementation for large and complex engagements
Contributes to the sales pursuit strategy. Participates or leads in customer presentations at the senior leadership level or higher
May participate or lead in establishing operational plans and processes for the group. Leads research, discovery, planning and implementation efforts to improve business processes. Mentors less experienced team members
May be involved in international sales opportunities. Provides expertise on the availability and viability of third-party components and services. Ensures third-party components comply with established architecture. Implements the information technology architecture and the total systems solutions to the enterprise-wide systems requirements of the customer. Participates in the Solution Architecture Review for projects, applications and infrastructure. Defines standardized reference architectures for processes and technology
Qualifications:
8 to 12 years of professional experience with a bachelor's degree in computer science or a relevant field
Strong working experience building Infrastructure automation using Ansible, Terraform or others in a Private/On-Prem Data centre leveraging bare-metal servers
Strong experience with Linux and storage fundamentals, Kubernetes networking, storage RBAC, POD Security, Operator SDK/Use of Fabric8 API.
Knowledge of core networking fundamentals, BGP/eBGP, Calico networking, service mesh (e.g., Istio, NGINX)
Programming - Shell scripting, Python, HELM, Automation - Ansible, CICD
Strong working experience with application architecture, HA, DR, Infrastructure services (DNS, Load Balancer, Firewall, TLS certs, web servers, reverse proxies, GIT
Broad knowledge in systems telemetry and monitoring (ELK, Prometheus, Grafana, Dynatrace, Splunk, etc.)
Experience with Agile methodologies, effective working independently and in a virtual team setting.
Junior Systems Administrator
Network administrator job in San Antonio, TX
Junior Systems Administrator Department: Internal IT Reports To: Senior System Administrator Salary grade: DOE FLSA Status: Full Time / Non-Exempt / Hourly
Description
The ideal candidate for this role will have a passion for technology. This position will expose the candidate to a wide variety of IT duties. Day to day tasks will vary, so a willingness to learn new things on the job is important, as is the ability to competently complete the tasks assigned. This is more of a general IT position with exposure to many different aspects of IT.
Responsibilities
Assist senior level IT staff with various day-to-day tasks with the goal of becoming proficient in many areas of IT
Familiarity and willingness to learn different technologies including networking, security, server/client, backup/restore, Wi-Fi and others
Familiarity with working in a Microsoft Active Directory based environment, to include, DHCP, DNS, Group Policy.
Assists with the administration and management of the VMWare virtual environment including SANs.
Assist with the administration and management of backup systems.
Provides technical support-identifying, investigating, and resolving users' problems with computer software and hardware-for problems specific to the organization's computer networks and systems.
Administer user requests and privileges. Training and assistance for end users as assigned
Applies knowledge of computer software, hardware, and procedures to solve problems.
Arranges service by software or hardware vendors to repair or replace defective products
Must be able to accurately document issues/resolutions, switch ports and other relevant networking documentation
Ability to take direction from more experienced IT staff and handle a task given with minimal supervision
Experience & Required Skills
Experience working with Active Directory, DHCP, DNS, Office 365
Experience with prosumer or small business networking equipment, including switches and APs
Excellent verbal and written communication skills.
Excellent and accurate documentation skills
Excellent interpersonal and customer service skills
Ability to explain technical issues to technical and non-technical staff and customers
Proficient with Microsoft Office Suite or related software
Strong analytical and problem-solving skills
Excellent time management skills
Education & Certification
2 -3 years' experience working in IT in a business environment.
Physical Requirements
Ability to sit for extended periods of time
Ability to occasionally stand, stoop, bend, and kneel
Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
Visual acuity to read printed and electronic documents
Ability to regularly speak clearly so listeners can understand
Ability to understand the speech of others
Occasionally lift 10-30 pounds
Special Requirements
Ability to travel to jobsites and remote offices is required
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Secret Server Administrator - Active TS/SCI with CI Poly
Network administrator job in San Antonio, TX
Job Description
The Secret Server Administrator will perform a variety of functions supporting multiple Secret Server Deployments. Responsibilities include: tools deployment and configuration; supporting day-to-day operations; system health and status checks, identifying capacity, performance, reliability issues, and escalation for resolution; applying patches and configuration changes according to provided direction.
Requirements
Must have experience with Delinea Secret Server administration [ formerly Thycotic]
Must possess an Active TS/SCI Clearance; willingness to obtain a CI Poly
Must meet the DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
10+ years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Windows Server Administration and experience with Windows Active Directory.
Benefits
Essential Network Security (ENS) Solutions, LLC
is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.
Why ENS?
Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
401k Contribution from Day 1
PTO + 11 Paid Federal Holidays
Long & Short Term Disability Insurance
Group Term Life Insurance
Tuition, Certification & Professional Development Assistance
Workers' Compensation
Relocation Assistance
Network Administrator II (WAN)
Network administrator job in San Antonio, TX
DLS Engineering is seeking a Network Administrator II (WAN) professional for a full-time position in support of the Air Force Intranet Control (AFINC) program at Joint Base San Antonio in San Antonio, TX. This is an on-site position.
As part of AFINC, the mission of the 26th Network Operations Squadron (26 NOS) is to provide mission assurance to the warfighter through the operation, management, and defense of the Department of Defense Information Network (DODIN). In the execution of its mission, the 26 NOS maintains network infrastructure, to include routers, switches, proxies, firewalls, servers, workstations, printers, Storage Area Networks (SAN) and test labs, to provide maneuverability and defense of both classified and unclassified networks.
A day in the life:
Analyze and simulate network traffic to aid in problem resolution or to test updated configurations in virtual or physical lab environments.
Monitor system utilization and circuit bandwidth then report anomalies to Government team leads.
Develop, execute, modify or remove scripts to assist in automation of tasks, as possible.
Review and document all workload activities per incident or change request to eliminate re-work or for auditing/investigation purposes.
Escalate complex network issues to Senior Network Administrators.
When I read the below it sounds like me:
5+ years' experience with: installing, configuring, troubleshooting, upgrading, patching, and hardening routers, serial consoles, load balancers, and switches.
Intermediate level understanding/experience with Enterprise network architectures and configurations is highly desired.
IAT-II certification (required)
CCNA certification (required)
Active Top Secret/SCI clearance.
Other information:
We offer a competitive salary and a 401k program with company match.
We offer a comprehensive benefits package including health, vision, dental, life, and disability insurance.
We offer a generous paid time off package
If accommodation is needed with the application and / or the interview process for applicants with disabilities, please contact Human Resources at ************.
DLS is an E-Verify company.
DLS is an equal employment opportunity employer. Qualified applicants will receive consideration without regard to age, race, religion, sex (pregnancy, sexual orientation, gender identity), national origin, or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please contact Barbara Ellison. You also have the right to file a charge of discrimination with the equal employment opportunity commission.
Must be able pass a government background check, which will be completed before employment.
IT System Administrator
Network administrator job in Austin, TX
Job Description
This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device
What You'll Do as an System Administrator I:
· Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing.
· Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment.
· Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.
· Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
· Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production.
· Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support.
· Perform routine and scheduled audits of all systems, including backups.
· Work with vendors to order products and resolve complex technical problems.
· All other duties as assigned.
What You'll Need:
· High school diploma or GED required.
· Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience.
· Five years of IT experience is preferred.
Knowledge, Skills, and Abilities:
· Proficiency in Windows operating systems and Microsoft Office applications required.
· Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired.
· Proficiency with IPv4 networks, DNS, and DHCP required.
· Experience with remote support solutions.
· Experience using a service desk solution.
Other Requirements:
· Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds.
· Ability to pass criminal and financial background checks.
· Occasional travel may be required, up to 5%.
Job Type: Full-time
Pay rate: 70,000 annually
Experience:
· IT support: 5 years (Preferred)
Work Location: Hybrid remote in Austin, TX 78704
Network Engineer, Operations and Support
Network administrator job in Austin, TX
The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support.The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure.This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces.
**Required Skills:**
Network Engineer, Operations and Support Responsibilities:
1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
3. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies
4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
8. Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites
9. Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes
10. Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base
11. Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners
12. Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering)
13. Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management
14. Travel: International and Domestic travel may be required up to 15 percent
**Minimum Qualifications:**
Minimum Qualifications:
15. Operations Center Experience: Minimum of 7 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale
16. Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience
17. CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios
18. Repair Function: Minimum of 7 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure
19. Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript
20. Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers
21. Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results
22. Network and Infrastructure Design: Minimum of 5 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements
23. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
**Preferred Qualifications:**
Preferred Qualifications:
24. Facility Experience: Working within varied infrastructure environments, such as colocation facilities, cable landing stations, ILAs, owned data centers, or corporate campuses.
25. Software Systems Design: Experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels.
26. Vendor Partner Experience: Partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors.
27. Data Design: Basic knowledge applying data-driven analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems.
28. Information Technology Functional Experience: Working within global network or infrastructure operations, deployment, design/engineering and/or support teams.
29. Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations.
30. Risk and Assurance Management: Experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines.
31. Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program
**Public Compensation:**
$133,000/year to $190,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.