IT Network Technician
Network engineer job in South Portland, ME
Diodes Incorporated (Diodes) is seeking a detail-oriented, motivated IT Technician to be part of our dedicated and talented team. In this role you will be the first point of contact for employees experiencing technical issues in a high-tech manufacturing environment. The ideal candidate is an excellent problem-solver with strong communication skills and a passion for providing outstanding customer service. This position is located in South Portland, Maine and reports to the US Infrastructure Manager.
Principle Duties and Responsibilities:
Continually monitoring service tickets and ensuring they are worked on in a timely manner.
* Maintain records of user interactions, problems and solutions; document new processes and new fixes and share with the team to improve future support efforts.
* Maintain and repair current desktop and laptop hardware, software, and accessories. This includes installing and configuring new equipment and managing inventory.
* Set up new employee workstations, install operating systems, software, printers, and other peripherals. Teach users how to use new systems and software effectively.
* Work with vendors who support commercial copiers and plotter printers and replace desktop Inkjet and laser printers and Zebra label printers as required.
* Use NetAlly to test LAN drops, determine the correct subnet, and other 1st level network support issues.
* Escalate any unresolved issues to team and Infrastructure Manager
* Work will also be conducted within cleanroom environment which requires adherence to strict contamination control protocols essential for our semiconductor operations. This requires deep attention to detail to Diodes' Standard Operating Procedures (SOPs), gowning protocols, safety regulations, etc.
* Follow all 5S procedures inside the cleanroom and in the office area.
* Assist with IT during office moves and set up and provide meeting assistance and conference room support when needed.
* May be required to work holidays and extra hours depending on support requirements and coverage needed.
* Assist with special projects and other duties as assigned.
Knowledge, Skills, and Abilities:
* Proven experience as an IT Technician, Help Desk Technician or relevant position is a plus.
* Practical/working knowledge of various back-up and imaging utilities, eg: Acronis, Clonezilla, etc.
* Strong hardware knowledge of Dell, Lenovo, and black-box Desktops and Laptops; HDD/SSD replacement, RAM upgrades, and more.
* Understanding of Windows installation and upgrade processes from all Windows versions: 3.X, XP, Vista, 7, 10, and 11.
* Strong technical knowledge of software, operating systems (Windows, mac OS), Microsoft software support, web browser support, SharePoint, Windows Client software
* Must understand technical manuals, procedural documentation, and OEM guides and have extensive equipment support experience
* The ability to diagnose problems and identify root causes in a fast-paced manufacturing environment.
* Ability to multitask, prioritize requests, work under pressure, and manage time effectively in a fast-paced environment.
* Excellent verbal and written communication skills to explain technical issues to both technical and non-technical staff. Must have a positive attitude and friendly, approachable disposition, even when under pressure.
* An associate or bachelor's degree in computer science or a related field is preferred.
* Must have CompTIA A+ and/or Cisco (CCNA) certifications
* The role requires physical work, such as lifting equipment, and working in tight spaces.
Diodes Incorporated (Nasdaq: DIOD), a Standard and Poor'sSmallCap 600 and Russell 3000 Index company, is a leading global manufacturer and supplier of high-quality application specific standard products within the broad discrete, logic, and analog semiconductor markets. Diodes serves the consumer electronics, computing, communications, industrial, and automotive markets.
Operations Manager - Behavioral Health Network
Network engineer job in Portland, ME
Do you possess strong leadership, organizational and communication skills? Are you seeking an opportunity to contribute in a way that makes a difference? Join Catholic Charities of Maine, in our pursuit to provide help and create hope in Maine.
Catholic Charities Maine Behavioral Health Network in Portland has a full-time opening for an Operations Manager.
Catholic Charities Maine's Behavioral Health Network (BHN) is dedicated to helping adults and families struggling with a mental health diagnosis and/or substance use disorders. We are an interdisciplinary team of psychiatrists, nurse care managers, clinicians, care coordinators, and peer support specialists who provide an integrated and mission-guided approach to client care for adults and families.
Definition : The Operations Manager (O.M.), coordinating with the Core Leadership Team and at the direction of the Regional Director, responds to the daily operational needs of BHN South programs. Programmatic operational needs include maintaining a safe and functional workspace, direct supervision of the Team Support Staff, communication and collaborative troubleshooting of IT, phone, and facility concerns, identifying, provisioning and arranging for coverage for gaps in day-to-day programming, oversight of scheduling, inventory and office supply coordination, and in collaboration with Core Leadership Team members consistently and directly supporting team members with sustaining, consistent performance in alignment with state, agency and programmatic goals and objectives. The O.M. generally works in an office setting using computers and works in community and home settings for which travel may be required. The O.M. position is a salaried, on-site position that includes scheduled evening and weekend support to the program.
Qualifications:
Minimum of an Associates Level Degree or equivalent (bachelor's degree preferred) with experience and/or training in administrative oversight and supervision.
A Mental Health Rehabilitation Technician Certification (MHRT-C or provisional) is strongly preferred (will consider candidates who are MHRT-C (or provisional) eligible and can complete full status post hire).
Three to six years of progressive supervisory experience, to include office, facility and personnel management, data tracking and monitoring of quality and contract outcomes, along with computer literacy to include electronic health records, excel and telehealth platforms.
Prior operations experience in a behavioral health setting is preferred.
Must have working knowledge of computer software applications including the creation and maintenance of spreadsheets, electronic health records, and telehealth platforms.
Will have the ability to function as a member of a team and uphold timely and accurate communication across multiple programs.
Benefits include:
Six (6) weeks of Earned Time (first year!), plus an additional six (6) paid agency holidays!
A choice of three (3) comprehensive medical plans
Dental & Vision Insurance options
Short- and long-term disability, life insurance (employer paid!)
Accident & Critical Illness insurance
Bereavement Time off
Employee Assistance Plan (EAP)
Mileage Reimbursement
401k agency contribution
Health & Wellness programs including up to $100 per year on health and wellness purchases as well as access to group & individual coaching.
10% Employee discount on childcare at our Catholic Charities Child Development Centers (Portland and Biddeford)
You may submit your cover letter and resume (indicating the position title) via our website (**************** or email (************************), fax **************, or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104.
Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: **********************************
Auto-ApplyNetwork Engineer
Network engineer job in Portsmouth, NH
Join a fast-paced team in an enterprise environment that thrives on smart architecture, secure systems, and zero downtime (well, almost zero). We believe networks should be fast, scalable, and-most importantly-not wake you up at 2 AM. What You'll Do: + Design, implement, and maintain enterprise-grade network solutions using Juniper and Aruba gear.
+ Own the configuration and optimization of SD-WAN, BGP routing, and load balancers (we won't say "rockstar," but if the shoe fits...).
+ Collaborate with cross-functional teams to support secure and resilient connectivity across multiple sites and cloud environments.
+ Monitor, troubleshoot, and tune network performance because latency is not a lifestyle.
+ Document the heck out of everything (your future self will thank you).
Perks:
+ Competitive salary and benefits
+ Training and certification support
+ Cool coworkers who speak fluent CLI
+ Office snacks, remote flexibility, and zero tolerance for boring network diagrams
Requirements
What You Bring:
+ 3-5+ years of experience in enterprise networking.
+ Hands-on expertise with Juniper (SRX, EX, etc.) and Aruba (switches, ClearPass, wireless).
+ Deep understanding of BGP, SD-WAN architectures, and enterprise load balancing (F5, Citrix ADC, or similar).
+ Strong troubleshooting chops and a love for clean configs.
+ Bonus points for scripting (Python, Ansible), cloud networking experience, and certifications (JNCIP, ACMP, etc.).
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Network Engineer (On-site)
Network engineer job in Portland, ME
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
GoNetspeed is looking for a network engineer to join our team. This individual should enjoy working multiple projects in a fast paced, team centric environment.Essential Functions:· Responsible for the installation, layout, and maintenance of all network gear.· Plan, design, analyze, and provide technical support for GoNetspeed's fiber and copper-based networks.· Conduct research and evaluation of new network technology and recommend purchases of network equipment.· Responsible for Windows and Linux based back office systems.· Participate in an on-call rotation with other engineers.· Assist provisioning and technical support as needed Required Skills:· Successful candidates should possess in-depth working knowledge of Calix and Cisco network equipment· Intermediate knowledge in routing (BGP, OSPF), switching, and PON related configurations· Intermediate knowledge in fiber termination specifications· Intermediate knowledge in Unix based scripting and systems management· Excellent project management skills, written skills, and communications skills· General understanding of PON networks· General understanding of DSL networks· Intermediate knowledge of outside plant equipment and terminology· Intermediate knowledge of Carrier Grade NAT· Intermediate knowledge of the building of facilities. Power, space, HVAC, cabling, etc.· The ability to learn new technologies quickly.· Ability to perform independent system analysis, design and plan implementation.· Attention to detail a must.Education:· BS in Information Technology or equivalent education required.· 5+ years experience building data networks with at least 2 years in systems engineering.
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
Auto-ApplyLevel 3 Technical Support Engineer
Network engineer job in Portland, ME
Level 3 Technical Support Engineer Portland, ME (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About the Role:
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
What we are looking for:
3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For:
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
Systems Engineer
Network engineer job in Portland, ME
BerryDunn is seeking an experienced Systems Engineer to manage and optimize our hybrid IT infrastructure, including on-premises and Azure environments. This role combines traditional systems engineering responsibilities with strategic collaboration to support a centralized IT model for BerryDunn's consulting team. You will play a critical role in aligning technology solutions with firm-wide initiatives, ensuring consistency, security, and scalability across internal and consulting related projects. This includes working closely with consultants to understand business needs, integrating IT standards into solutions, and driving efficiencies through automation and standardized processes. This position will sit out of our Portland, Maine office and report to the Manager of Enterprise Systems.
Travel Expectations: Minimal if any travel is expected, up to 5%
You Will
Automation & Efficiency
Develop and maintain automation solutions using PowerShell to enhance system efficiency and reduce manual tasks.
Identify opportunities for process automation and implement solutions to improve productivity.
Write, test, optimize, and troubleshoot PowerShell scripts, modules, and Bicep templates for infrastructure provisioning, configuration, and maintenance.
Ensure all production code is maintained in source control.
Infrastructure Management
Oversee and enhance both on-premises hyperconverged infrastructure and Azure cloud resources to maintain strong security, high availability, and scalability.
Design, implement, and configure Azure services, including virtual machines, resource groups, RBAC, networking, and storage.
Database Administration
Administer and maintain SQL databases, including performance tuning, backups, indexing, upgrades, and security management.
Collaboration & Governance
Work closely with Systems Administrators, Engineers, and other IT team members to deliver secure, functional solutions.
Partner with BerryDunn's consulting team to align technology solutions with business objectives and integrate IT standards into solutions.
Contribute to technical standards that ensure secure and consistent experiences across firm technology and workflows.
Documentation & Reporting
Create and maintain detailed documentation for system configurations, procedures, and automation scripts.
Generate regular reports on system performance, automation progress, and incident resolutions.
You Have
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
Proven experience in Azure administration, automation, and PowerShell scripting (including module development).
Experience with infrastructure-as-code tools (Bicep, ARM Templates, DSC).
Proficiency in Microsoft Azure services (VMs, AD, storage, Automation Accounts, Functions).
Strong knowledge of Microsoft 365 technologies (Exchange Online, Intune, SharePoint Online, Teams).
Experience with source control (Git, Azure DevOps, GitHub).
Familiarity with SQL database administration.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration abilities.
Self-motivated and able to work independently and as part of a team.
Relevant Azure certifications are a plus.
Experience with Microsoft Copilot and GitHub Copilot is a plus.
Amazon Web Services (AWS) experience is a plus.
Compensation Details
The base salary range targeted for this role is $95,000 - $120,000. This position may also be eligible for a discretionary annual bonus based on factors such as company and personal performance. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
BerryDunn Benefits & Culture
Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact ********************* to request an accommodation.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About BerryDunn
BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm.
BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.
#BD_OPS
Don't See A Match For You At This Time? We invite you to join our Talent Connection and let's stay in touch
Auto-ApplyPrincipal Solutions Engineer (Salesforce & Enterprise Platforms)
Network engineer job in Portland, ME
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we're excited about what's next. Join us.
**General Summary:**
We are seeking a highly motivated Principal Solutions Engineer to join our team of Solution Architects. In this strategic and cross-functional role, you will lead the design and delivery of scalable, high-impact solutions across Salesforce and other enterprise platforms. You will play a key role in shaping technical strategy, guiding engineering practices, and ensuring that our solutions align with business goals and deliver exceptional user experiences.
**Job Specifications**
+ Bachelor's degree in related field or equivalent experience
+ 10+ years of experience in enterprise software development, including significant experience with Salesforce.
+ 4+ years in a technical leadership or solution architecture role, with proven success designing complex, multi-system environments.
Technical Skills
+ Strong expertise in Salesforce technologies including Apex, Lightning Web Components, Visualforce, and Salesforce APIs (REST/SOAP).
+ Experience designing and integrating solutions across multiple platforms, including public cloud services and on-premises systems.
+ Familiarity with CI/CD pipelines, version control (e.g., Git), and DevOps practices.
+ Proficiency in data modeling, security design, and performance optimization across large datasets and complex environments.
+ Experience with ETL processes, data migration, and managing multi-system integrations.
Preferred Qualifications
+ Salesforce Certified Technical Architect (CTA)
+ Salesforce Certified Application Architect or System Architect
+ Salesforce Certified Platform Developer II
+ Certifications in other enterprise platforms or cloud technologies (e.g., AWS, Azure, MuleSoft) are a plus
**Primary Responsibilities**
+ Solution Architecture: Design and oversee end-to-end solution architectures across Salesforce and other enterprise systems, translating business requirements into scalable, secure, and maintainable technical designs.
+ Technical Leadership: Provide thought leadership and mentorship to engineering teams, establish best practices for development, integration, and deployment across platforms.
+ Cross-functional Collaboration: Partner with Product, Business, and Engineering teams to ensure cohesive and aligned solution delivery across systems.
+ Project Oversight: Lead solution delivery from planning through deployment, ensuring quality, scope, and timelines are met.
+ Platform Strategy & Innovation: Drive continuous improvement by identifying optimization opportunities, recommending new tools and technologies, and fostering innovation across platforms.
\#LI-AD1
\#LI-Multi
~IN1
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$109,100.00-$224,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Technician, Customer and Network Facing
Network engineer job in Rochester, NH
Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values - How we act
We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.
Job flexibility: We think everything you do matters - at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Summary
Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Essential Duties and Responsibilities
* Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
* Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
* Read and accurately interpret system/network design maps.
* Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
* Identify and repair upstream and downstream ingress.
* Complete end-of-line network testing to meet technical specifications.
* Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).
* Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.
* Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
* Restore system service outages.
* Perform CLI rideouts and monitor and repair signal leakages.
* Maintain tools and equipment inventory.
* Accurately complete work orders in a timely manner.
* Maintain, secure, and stock assigned vehicle and equipment.
* Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).
* Work alongside Headend personnel to properly OTDR any damaged fiber.
* Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.
* Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.
* Maintain company truck and other equipment per service requirements and safety guidelines.
* Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
* Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.
* Consult with supervisor and other technicians for advice and assistance as needed.
* Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.
* Educate customers regarding their existing and new services and promote other company services.
* Comply with all safety procedures and policies.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
* Integrity: Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers.
* Initiative: Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
* Planning, Prioritizing, and Goal Setting: Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans.
* Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
* Self-Development and Continuous Learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.
* Customer Focus: Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.
* Collaboration and Teamwork: Recognizes others' perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives.
* Attention to Detail: Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.
* Adaptability: Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change.
Qualifications
Minimum
* Demonstrated proficiency in Core Technician skillsets.
* Valid state driver's license and a good driving record within Company required standards.
* Certifications and licenses, as required by state and municipal laws.
* Successfully meet (and maintain) additional background check requirements for specialized projects/services.
* Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience.
* Minimum of one year of direct customer service experience.
* PC and Windows software skills.
* Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Communicates professionally and effectively with customers, vendors, and employees.
* Ability to apply concepts of basic mathematics, algebra, and geometry.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Ability to accurately measure distances, using tapes or other measuring devices.
* Ability to adhere to Local, Federal regulations and Company policies.
* Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds.
* Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.
* Ability to differentiate between different sizes and colors of wires.
* Ability to drive company vehicles in a safe and responsible manner.
* Ability to make cable connections in tight spaces by bending, reaching, twisting.
* Ability to operate appropriate computer or test equipment associated with position.
* Ability to prioritize and organize effectively.
* Ability to carry and use a variety of hand tools, power tools and equipment..
* Ability to frequently bend, stoop, and crawl.
* Requisite ability to drive commercial vehicle (DOT physical may be required).
* Ability to lift an 88lb power supply from floor to 42".
* Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals.
* Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist.
* Ability to climb ladders and/or utility poles and work in high places including roofs..
* Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.
* Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
* Travel as business needs dictate.
Preferred
* High school degree or GED equivalent preferred; post-high school education a plus.
* Spanish proficiency is desirable in some locations.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate.
Benefits:
* Competitive salary
* Medical coverage (including prescription and vision plans)
* Dental coverage
* Life Insurance (1x salary at no cost to employee)
* Long and short-term disability insurance (no cost to employee)
* Voluntary employee, spousal, and child life insurance
* Company recognized Holidays with additional Floating Holidays
* Paid Time Off (PTO) programs
* Comprehensive Flex Work Policy
* 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
* Participation in the Employee Bonus Plan
* Participation in the Cogeco Stock Purchase Plan
* Complimentary and discounted broadband services (for those in our service area)
* Tuition Reimbursement
* Headspace Membership
* Betterhelp Membership
* Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :
Rochester, NH
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at ********************
Auto-ApplyTechnician, Customer and Network Facing
Network engineer job in Rochester, NH
Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:RegularJob Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values - How we act
We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.
Job flexibility: We think everything you do matters - at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Summary
Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Essential Duties and Responsibilities
Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
Read and accurately interpret system/network design maps.
Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
Identify and repair upstream and downstream ingress.
Complete end-of-line network testing to meet technical specifications.
Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).
Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.
Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
Restore system service outages.
Perform CLI rideouts and monitor and repair signal leakages.
Maintain tools and equipment inventory.
Accurately complete work orders in a timely manner.
Maintain, secure, and stock assigned vehicle and equipment.
Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).
Work alongside Headend personnel to properly OTDR any damaged fiber.
Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.
Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.
Maintain company truck and other equipment per service requirements and safety guidelines.
Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.
Consult with supervisor and other technicians for advice and assistance as needed.
Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.
Educate customers regarding their existing and new services and promote other company services.
Comply with all safety procedures and policies.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Integrity: Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers.
Initiative: Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
Planning, Prioritizing, and Goal Setting: Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans.
Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
Self-Development and Continuous Learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.
Customer Focus: Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.
Collaboration and Teamwork: Recognizes others' perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives.
Attention to Detail: Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.
Adaptability: Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change.
Qualifications
Minimum
Demonstrated proficiency in Core Technician skillsets.
Valid state driver's license and a good driving record within Company required standards.
Certifications and licenses, as required by state and municipal laws.
Successfully meet (and maintain) additional background check requirements for specialized projects/services.
Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience.
Minimum of one year of direct customer service experience.
PC and Windows software skills.
Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Communicates professionally and effectively with customers, vendors, and employees.
Ability to apply concepts of basic mathematics, algebra, and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to accurately measure distances, using tapes or other measuring devices.
Ability to adhere to Local, Federal regulations and Company policies.
Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds.
Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.
Ability to differentiate between different sizes and colors of wires.
Ability to drive company vehicles in a safe and responsible manner.
Ability to make cable connections in tight spaces by bending, reaching, twisting.
Ability to operate appropriate computer or test equipment associated with position.
Ability to prioritize and organize effectively.
Ability to carry and use a variety of hand tools, power tools and equipment..
Ability to frequently bend, stoop, and crawl.
Requisite ability to drive commercial vehicle (DOT physical may be required).
Ability to lift an 88lb power supply from floor to 42”.
Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals.
Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist.
Ability to climb ladders and/or utility poles and work in high places including roofs..
Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.
Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
Travel as business needs dictate.
Preferred
High school degree or GED equivalent preferred; post-high school education a plus.
Spanish proficiency is desirable in some locations.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate.
Benefits:
Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x salary at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee, spousal, and child life insurance
Company recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Betterhelp Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :Rochester, NHCompany :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at ********************
Auto-ApplySolutions Engineer
Network engineer job in Portsmouth, NH
The IAPP is seeking a Solutions Engineer to drive technical innovation and strategic development within our Technology team. This pivotal role will focus on leading the development of system, technical, and product standards that align with our long-term business strategies.
Essential Duties and Responsibilities
Advance projects in Cloud and DevOps.
Develop innovative, pragmatic solutions to intricate technical challenges by leveraging comprehensive analysis, strategic thinking, and adaptive problem-solving.
Support new product launches and technology stack modernization.
Collaborate across teams to define technical requirements and design resilient solutions.
Maintain a holistic approach to technology architecture and vendor relationships.
Guide and collaborate with software engineering teams.
Design adaptable product and system architectures.
Foster efficiency and technological advancement.
Additional Duties
Additional duties as assigned.
Minimum Qualifications
Education and/or Experience
7+ years of software engineering experience.
Proven expertise in:
Agile methodologies.
DevOps practices.
Modern technology frameworks.
Business operations and global technology trends.
Proficiency in:
Client-side and server-side JavaScript frameworks.
NoSQL databases.
Microservices and API integration.
Deep understanding of:
Code review processes.
Layered solution design.
Security protocols (access control, authentication).
Secure software development lifecycle (SDLC).
Cloud-scale data ingestion.
Exceptional communication and interpersonal abilities.
Strong negotiation and consensus-building skills.
Design thinking approach.
Test-driven development mindset.
Adaptability in dynamic environments.
Collaborative spirit.
Work Environment
At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.
About the IAPP
The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
What We Offer
Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to
Business NH Magazine
's Hall of Fame for “Best Small Companies to Work for in NH.”
Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
Systems Engineer
Network engineer job in Portsmouth, NH
The Systems Engineer is responsible for maintaining cloud and on-premises applications, servers, storage, and network equipment. The position reports to the Director of IT and will be expected to plan, install, configure, and manage all aspects of IT infrastructure to ensure reliable, secure, and cost-effective delivery of services.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Respond to service tickets in a timely and professional manner.
Build, configure, and support computers, servers, mobile devices, printers, and related peripherals.
Install, support, and upgrade software applications deployed to computers, servers, and mobile devices.
Help identify and resolve all hardware and software technical problems that impact production services. Keep affected users informed as to the status of the problem until resolution. May require after-hours or weekend work.
Create documentation and knowledgebase articles for team members to aid in cross-training and consistency in work efforts. Keep documentation up to date.
Participate in group discussions related to resolving common issues and escalate/collaborate with IT staff in other areas as necessary.
Provide end-user training on proper techniques and procedures to effectively complete their work as it relates to information technology.
Work with external vendors to resolve hardware and software issues.
Qualifications:
Experience with:
Cloud computing environments such as AWS, Azure, GCP, or Oracle.
Hypervisors like VMware vSphere, Microsoft Hyper-V, or Proxmox.
Switching and routing vendors like Cisco, HPE/Aruba, or Juniper.
MDM solutions such as Intune, Jamf, or Iru (Kandji).
Configuration of Identity and Access Management platforms like Entra or Okta.
Knowledge of monitoring solutions like PRTG, Nagios XI, or Prometheus.
Experience in an agile environment and working with tools like Jira, Basecamp, or Trello.
Education and/or Experience:
B.S. in Computer Information Systems, or related field.
8-10 years' experience in IT systems administration or systems engineering roles.
Certifications in Cisco, VMware, AWS, Azure, Jamf or others a plus.
Strong hardware and software troubleshooting skills.
Auto-ApplyNOC Technician
Network engineer job in Portsmouth, NH
FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage.
* Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services.
* Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time.
* Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering.
* Trouble ticket handling (create, resolve, escalate and directing through to resolution).
* Responsible for triage troubleshooting & circuit isolation with reported service affected issues.
* Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc.
* Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service.
* Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services)
* Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed.
* Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket.
* Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services)
* Develop extensive knowledge of the Company's products and services to better assist customers.
* Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance.
* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company.
QUALIFICATIONS, KNOWLEDGE, and SKILLS:
* Excellent written and verbal communication skills are required. Detail oriented, highly organized.
* Strong solution-finding skills
* Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary.
* Be able to follow instructions, take notes and perform tasks consistently.
* Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model.
* Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet).
* Familiarity with one of the following vendors platforms is a plus:
o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta
EDUCATION and/or EXPERIENCE:
* Bachelor's Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework.
* 1-5 years of relevant telecommunications/technical customer engagement experience
CERTIFICATES, LICENSES, REGISTRATIONS:
* Associate level technical certifications are a plus.
* CCNA or similar level industry certification preferred but not required.
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments..
FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
Systems Engineer III
Network engineer job in Portsmouth, NH
System Engineer III
Location: On-site, Portsmouth, NH. Relocation assistance is available for eligible candidates and their families, if needed.
The Systems Engineer will support ongoing Lonza operations through technical assistance as it relates to computerized systems infrastructure for process automation and QC laboratory systems. This person provides a technical resource to operations customers to ensure that systems are designed and operating to meet production needs.
What you will get:
An agile career and dynamic working culture.
An inclusive and ethical workplace.
Competitive salary and performance-based bonuses
401(k) matching plan.
Competitive compensation programs that reward high performance.
Comprehensive medical, dental, and vision insurance.
Access to our full list of global benefits: **************************************
What you will do:
Provide infrastructure support (servers, networks, workstations, storage, and client devices) for Automation, Business Analytics, Quality Control, and any other information systems used to support Operations.
Maintain system integrity and identify performance and security improvements.
Investigate and troubleshoot technical problems of increasing complexity.
Authoring of commissioning protocols (installation, operation, etc.).
Execute test scripts (design , execution, simulation, etc.) with support and guidance from supervisor.
Own change requests and participate in all aspects of the change control system.
Participate in RCAs as Operations Information Systems (OIS) representative.
Review/revise OIS and Manufacturing related , SOP's, Functional Specifications, and work instructions, as a result of CAPA, equipment/process changes, error prevention activities, etc.
What we are looking for:
Bachelor's of Science or Equivalent Experience (Computer Science, IT or Engineering Discipline Preferred).
5-10+ years of experience with application of IT principles in high availability production and laboratory systems. Biotech/pharma experience preferred.
Experienced with using and troubleshooting Syncade.
Experienced in developing documentation for networks and information systems, including interface design, data conversion, and infrastructure fundamentals.
Proficient with Unix, Windows, and Linux operating systems, as well as Cisco network switching and monitoring utilities.
Skilled in SQL Server (2005/2022) and OSIsoft PI Systems, with additional knowledge of VBScript, .NET, and SQL programming.
Experienced with deployment and recovery applications, including Symantec Ghost, Acronis, Backup Exec, and Veeam.
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
Auto-ApplyAWS Infrastructure Engineer
Network engineer job in Portsmouth, NH
Job Description
Job Title: AWS Infrastructure Engineer Duration: 6 to 12 months contract w/ possible extension Note: 1-2 days per week Work from Home once up and running Description: We are looking for an infrastructure engineer that has experience building out products/infrastructure in AWS. Ideally Informatica, but we are open to other experience as well. AWS Infrastructure is key for this one.
What does this role entail?
• The team is focused on building on newly purchased products onto our AWS infrastructure.
• Maintain ongoing knowledge of software and hardware environments (including future releases)
• Troubleshoot hardware and software problems, take appropriate corrective action, interact with IT staff and vendors in performing complex testing, support and troubleshooting functions. Communicate and document findings.
• Perform software installation and upgrades through infrastructure as code.
• Monitor system performance and capacity; report changes in usage.
• Participate in hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures. All through infrastructure as code
• Manage security administration and deployments through infrastructure as code
Minimum Qualifications
• Experience as a AWS Systems Administrator for BI/Analytics systems
• Experience in supporting Informatica system administration
• Experience building infrastructure using AWS CloudFormation Templates
• Experience in scripting
• Basic experience in OS Admin skills (Unix, Windows, Linux)
• Strong oral and written communication skills
• Solid time management and organizational skills, and detail-oriented
• Must work well independently and in a collaborative team environment
• Positive, proactive team player
Preferred Qualifications:
• Experience in Agile engineering methodology
6029 Infrastructure Engineer
Network engineer job in Portsmouth, NH
The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).
This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Company sites.
The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.
Furthermore the role holder ensures that good IT practices, including good documentation practices, IT security and change management practices are constantly adhered to.
Skills:
Communication and stakeholder management skills.
University degree actual or working style.
Ability to define, select, implement and manage standards and associated services.
Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes.
Ability to contribute to architecture blueprints, in e.g. the OT area.
Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
Hands on experience in multiple technologies and infrastructure areas, such as:
Defining service and technical solution requirements.
Cisco switches and Wireless controllers.
Hypervisors, such as Vsphere and AHV.
Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman).
Senior Linux knowledge is highly desired.
Senior Windows Server knowledge is a must.
Automation of infrastructure tasks.
Active Directory.
Backup technologies, ideally Veeam and Acronis.
Disaster recovery.
PowerShell/Bash skills.
Basic Citrix and Windows Remote Desktop Services skills.
Storage and File services.
Database knowledge is highly desired.
Additional Skills:
Strong customer service ethic.
Can drive cultural and technological disruption.
Ability to perform cross technical Root cause analysis and define associated measures.
Able to work independently and make educated decisions to provide quick solutions to problems.
Ability to prioritize and quickly resolve issues.
Excellent analytical and problem-solving skills.
Effective prioritization and project management skills.
Ability to anticipate risks and devise solutions in the moment.
Deep technical infrastructure knowledge.
Understand ITIL model and metrics for Service Delivery.
The hiring range for this position is $35.00-$45.00 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
Systems Engineer III
Network engineer job in Portsmouth, NH
System Engineer III Location: On-site, Portsmouth, NH. Relocation assistance is available for eligible candidates and their families, if needed. The Systems Engineer will support ongoing Lonza operations through technical assistance as it relates to computerized systems infrastructure for process automation and QC laboratory systems. This person provides a technical resource to operations customers to ensure that systems are designed and operating to meet production needs.
What you will get:
* An agile career and dynamic working culture.
* An inclusive and ethical workplace.
* Competitive salary and performance-based bonuses
* 401(k) matching plan.
* Competitive compensation programs that reward high performance.
* Comprehensive medical, dental, and vision insurance.
Access to our full list of global benefits: **************************************
What you will do:
* Provide infrastructure support (servers, networks, workstations, storage, and client devices) for Automation, Business Analytics, Quality Control, and any other information systems used to support Operations.
* Maintain system integrity and identify performance and security improvements.
* Investigate and troubleshoot technical problems of increasing complexity.
* Authoring of commissioning protocols (installation, operation, etc.).
* Execute test scripts (design , execution, simulation, etc.) with support and guidance from supervisor.
* Own change requests and participate in all aspects of the change control system.
* Participate in RCAs as Operations Information Systems (OIS) representative.
* Review/revise OIS and Manufacturing related , SOP's, Functional Specifications, and work instructions, as a result of CAPA, equipment/process changes, error prevention activities, etc.
What we are looking for:
* Bachelor's of Science or Equivalent Experience (Computer Science, IT or Engineering Discipline Preferred).
* 5-10+ years of experience with application of IT principles in high availability production and laboratory systems. Biotech/pharma experience preferred.
* Experienced with using and troubleshooting Syncade.
* Experienced in developing documentation for networks and information systems, including interface design, data conversion, and infrastructure fundamentals.
* Proficient with Unix, Windows, and Linux operating systems, as well as Cisco network switching and monitoring utilities.
* Skilled in SQL Server (2005/2022) and OSIsoft PI Systems, with additional knowledge of VBScript, .NET, and SQL programming.
* Experienced with deployment and recovery applications, including Symantec Ghost, Acronis, Backup Exec, and Veeam.
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
Auto-ApplyIT Network Technician
Network engineer job in South Portland, ME
Diodes Incorporated (Diodes) is seeking a detail-oriented, motivated IT Technician to be part of our dedicated and talented team. In this role you will be the first point of contact for employees experiencing technical issues in a high-tech manufacturing environment. The ideal candidate is an excellent problem-solver with strong communication skills and a passion for providing outstanding customer service. This position is located in South Portland, Maine and reports to the US Infrastructure Manager.
Principle Duties and Responsibilities:
Continually monitoring service tickets and ensuring they are worked on in a timely manner.
Maintain records of user interactions, problems and solutions; document new processes and new fixes and share with the team to improve future support efforts.
Maintain and repair current desktop and laptop hardware, software, and accessories. This includes installing and configuring new equipment and managing inventory.
Set up new employee workstations, install operating systems, software, printers, and other peripherals. Teach users how to use new systems and software effectively.
Work with vendors who support commercial copiers and plotter printers and replace desktop Inkjet and laser printers and Zebra label printers as required.
Use NetAlly to test LAN drops, determine the correct subnet, and other 1st level network support issues.
Escalate any unresolved issues to team and Infrastructure Manager
Work will also be conducted within cleanroom environment which requires adherence to strict contamination control protocols essential for our semiconductor operations. This requires deep attention to detail to Diodes' Standard Operating Procedures (SOPs), gowning protocols, safety regulations, etc.
Follow all 5S procedures inside the cleanroom and in the office area.
Assist with IT during office moves and set up and provide meeting assistance and conference room support when needed.
May be required to work holidays and extra hours depending on support requirements and coverage needed.
Assist with special projects and other duties as assigned.
Knowledge, Skills, and Abilities:
Proven experience as an IT Technician, Help Desk Technician or relevant position is a plus.
Practical/working knowledge of various back-up and imaging utilities, eg: Acronis, Clonezilla, etc.
Strong hardware knowledge of Dell, Lenovo, and black-box Desktops and Laptops; HDD/SSD replacement, RAM upgrades, and more.
Understanding of Windows installation and upgrade processes from all Windows versions: 3.X, XP, Vista, 7, 10, and 11.
Strong technical knowledge of software, operating systems (Windows, mac OS), Microsoft software support, web browser support, SharePoint, Windows Client software
Must understand technical manuals, procedural documentation, and OEM guides and have extensive equipment support experience
The ability to diagnose problems and identify root causes in a fast-paced manufacturing environment.
Ability to multitask, prioritize requests, work under pressure, and manage time effectively in a fast-paced environment.
Excellent verbal and written communication skills to explain technical issues to both technical and non-technical staff. Must have a positive attitude and friendly, approachable disposition, even when under pressure.
An associate or bachelor's degree in computer science or a related field is preferred.
Must have CompTIA A+ and/or Cisco (CCNA) certifications
The role requires physical work, such as lifting equipment, and working in tight spaces.
Diodes Incorporated (Nasdaq: DIOD), a Standard and Poor'sSmallCap 600 and Russell 3000 Index company, is a leading global manufacturer and supplier of high-quality application specific standard products within the broad discrete, logic, and analog semiconductor markets. Diodes serves the consumer electronics, computing, communications, industrial, and automotive markets.
Auto-ApplyLab Services Technician - Behavioral Health Network
Network engineer job in Portland, ME
Catholic Charities Maine
Behavioral Health Network
in
Portland
,
Maine
now has an opening for an On-Call (8-10 hours per week) Lab Services Technician.
Auto-ApplyLevel 3 Technical Support Engineer
Network engineer job in Portland, ME
Job Description Level 3 Technical Support Engineer Portland, ME (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About the Role:
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
What we are looking for:
3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For:
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
Technician, Customer and Network Facing
Network engineer job in Rochester, NH
Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values - How we act
We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.
Job flexibility: We think everything you do matters - at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Summary
Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Essential Duties and Responsibilities
* Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
* Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
* Read and accurately interpret system/network design maps.
* Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
* Identify and repair upstream and downstream ingress.
* Complete end-of-line network testing to meet technical specifications.
* Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).
* Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.
* Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
* Restore system service outages.
* Perform CLI rideouts and monitor and repair signal leakages.
* Maintain tools and equipment inventory.
* Accurately complete work orders in a timely manner.
* Maintain, secure, and stock assigned vehicle and equipment.
* Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).
* Work alongside Headend personnel to properly OTDR any damaged fiber.
* Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.
* Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.
* Maintain company truck and other equipment per service requirements and safety guidelines.
* Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
* Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.
* Consult with supervisor and other technicians for advice and assistance as needed.
* Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.
* Educate customers regarding their existing and new services and promote other company services.
* Comply with all safety procedures and policies.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
* Integrity: Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers.
* Initiative: Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
* Planning, Prioritizing, and Goal Setting: Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans.
* Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
* Self-Development and Continuous Learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.
* Customer Focus: Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.
* Collaboration and Teamwork: Recognizes others' perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives.
* Attention to Detail: Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.
* Adaptability: Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change.
Qualifications
Minimum
* Demonstrated proficiency in Core Technician skillsets.
* Valid state driver's license and a good driving record within Company required standards.
* Certifications and licenses, as required by state and municipal laws.
* Successfully meet (and maintain) additional background check requirements for specialized projects/services.
* Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience.
* Minimum of one year of direct customer service experience.
* PC and Windows software skills.
* Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Communicates professionally and effectively with customers, vendors, and employees.
* Ability to apply concepts of basic mathematics, algebra, and geometry.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Ability to accurately measure distances, using tapes or other measuring devices.
* Ability to adhere to Local, Federal regulations and Company policies.
* Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds.
* Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.
* Ability to differentiate between different sizes and colors of wires.
* Ability to drive company vehicles in a safe and responsible manner.
* Ability to make cable connections in tight spaces by bending, reaching, twisting.
* Ability to operate appropriate computer or test equipment associated with position.
* Ability to prioritize and organize effectively.
* Ability to carry and use a variety of hand tools, power tools and equipment..
* Ability to frequently bend, stoop, and crawl.
* Requisite ability to drive commercial vehicle (DOT physical may be required).
* Ability to lift an 88lb power supply from floor to 42".
* Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals.
* Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist.
* Ability to climb ladders and/or utility poles and work in high places including roofs..
* Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.
* Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
* Travel as business needs dictate.
Preferred
* High school degree or GED equivalent preferred; post-high school education a plus.
* Spanish proficiency is desirable in some locations.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate.
Benefits:
* Competitive salary
* Medical coverage (including prescription and vision plans)
* Dental coverage
* Life Insurance (1x salary at no cost to employee)
* Long and short-term disability insurance (no cost to employee)
* Voluntary employee, spousal, and child life insurance
* Company recognized Holidays with additional Floating Holidays
* Paid Time Off (PTO) programs
* Comprehensive Flex Work Policy
* 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
* Participation in the Employee Bonus Plan
* Participation in the Cogeco Stock Purchase Plan
* Complimentary and discounted broadband services (for those in our service area)
* Tuition Reimbursement
* Headspace Membership
* Betterhelp Membership
* Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :
Belmont, NH
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at ********************
Auto-Apply