Network engineer jobs in Texas

Hybrid in DFW Standard / W2 only Contract to Hire $50-$70/hr on contract and conversion salary range from $90K to $105K, 15% bonus We are looking for a Software Engineer with solid experience in 2 or more OOP languages such as Java, C#, C++, JavaScript, Python. Must have expertise in incident management and root cause analysis. Must have an understanding of infrastructure, a foundation of data, OOP, and be a problem solver. Advanced proficiencies in Excel, and solid SQL/DB skills. Senior Technical Support Engineer Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross-functional collaboration, and process leadership to ensure reliability and drive continuous improvement. Key Responsibilities Lead root cause analysis for major incidents and document preventive actions. Validate and escalate software defects; provide impact assessments. Serve as SME for core applications and infrastructure. Perform advanced troubleshooting using SQL and code analysis. Mentor support engineers and improve workflows, knowledge management, and defect prevention. Collaborate with Product and Development teams to prioritize fixes. Communicate progress and resolutions clearly to stakeholders. Qualifications 5+ years in application support, QA, or software engineering. Looking for a software engineer* Expertise in incident management and root cause analysis. Strong SQL skills; experience with logs, database performance, and data integrity. Understanding of application architecture, APIs, and integrations. Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages). Familiarity with ITSM tools and change management. Excellent communication and stakeholder management skills. Advanced Microsoft Office skills (Excel for reporting). Bachelor's in CS or related field (or equivalent experience).

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper Pizza restaurants, is seeking an Intern for the Spring semester in our Media Network, Licensing & Entertainment Department. This is a paid internship that will provide you an opportunity for professional growth and development. This program will not qualify for college credit (exceptions may apply). This exciting opportunity will be based at our Corporate Support Center in Irving, TX and is 40 hours a week during typical working hours of 8:30am to 5:30pm. This Internship will require in-person attendance. In this role you will be supporting the Global Licensing, Media & Entertainment division, with the objective to leverage the CEC brand to generate incremental revenue and value through Media Network partnerships, and licensed opportunities. You will have the opportunity to learn: How to pitch and execute DOOH Media and co-branded promotional programs, including proposal assembly, inventory valuation, creative development and review, and recap requirements. Brand Licensing fundamentals, including category overviews, creative collateral development, contract negotiations, fee and royalty structures, categories, etc. Content development and production fundamentals, including ideation to production, audio/visual elements, show FX, costume character and puppet programs. Applicable majors/interests: Sponsorship, Partnership Marketing, Media Sales, Promotions, Licensing, Product Development (Merchandise & E-Commerce), Branded Entertainment, Location Based Entertainment General responsibilities may include (but not limited to): Research brand campaigns applicable to CEC demographic, identify potential partners/campaigns, contribute to lead database for Media Network. Participate in team meetings and contribute to ideation around partner programs for sales proposals and confirmed promotions. Contribute to development and execution of Partner promotions. Support Entertainment division within venue character program and video production, inclusive of basic editing, show FX programming, testing, file duplication, and archiving. Conduct competitive analysis and present findings to CEC Leadership. YOU SHOULD HAVE: A Bachelor's degree in process Be at least 18 years of age A strong interest in Licensing, Sponsorship and Promotions Ability to appropriately handle confidential and sensitive information Microsoft Office Experience with strong aptitude in Excel Excellent attention to detail Ability to communicate effectively with both internal and external customers Solid business acumen

Auxiliary - Technical/Info Services/Technical Services Information Technology Compensation Plan Salary Range: $32.14 - $46.24 /hour Shift Type: Full-Time Wage/Hour Status: Non-Exempt Reports To: Network Operations Supervisor EMPLOYMENT BEGINS: As soon as possible PRIMARY PURPOSE: This position is responsible for maintenance, repairs, innovations, and improvements that ensure the reliability and performance of the district's network. QUALIFICATIONS: Education/Certification: High School Diploma/GED. Valid Texas driver's license. SPECIAL KNOWLEDGE/SKILLS (Preferred): Network Industry Certifications (Cisco, Palo Alto, A10 Networks, SolarWinds, etc.) College-level Computer Science studies. Network infrastructure engineering, implementation, and design Network Security (NERC CIP and NIST CSF) NAC solutions Cisco iOS, Palo Alto PAN OS, A10 ACOS, SolarWinds, etc. EXPERIENCE: Engineering/Implementation of new Layer 2/3 networks Engineering of new firewall, NAC, wireless Installations. At least 2 years' experience with environments listed in special skills section. MAJOR RESPONSIBILITIES AND DUTIES: Maintain accurate documentation and coordinate network project activity Monitor critical system redundancy and security for disaster recovery procedures and preparedness Monitor network performance, and asset inventory, utilizing network management tools and following industry best practices Manages contractors and consultants on a per-project basis Create, maintain, and back up configurations for network equipment Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None WORKING CONDITIONS: Mental Demands: Ability to work in an high-pressure environment while maintaining high degree of professionalism Ability to work a flexible schedule as needed Able to solve complex problems with tight deadlines Communicating well in both oral and written form, complying with timelines Physical demands/environmental factors: Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion Ability to sit for prolonged periods of time. Ability to lift 60 pounds. Seeing close work such as typed or handwritten material The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deployment, configuration, and management of all network infrastructure on our data center campus 2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network 3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks 4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment 5. Establish and implement global best practices and contribute to the design of new scalable network solutions 6. Support the development, testing and integration of new hardware and software platforms into the network 7. Participate in an on-call rotation to support the network infrastructure 24x7 8. 10-30% travel based on project **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks 11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) 12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 13. Experience working in a multi-vendor environment with hands-on experience with networking hardware 14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling 15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines 16. Proven experience working in a global team environment and solving problems with limited supervision **Preferred Qualifications:** Preferred Qualifications: 17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies 18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices 19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices 20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl) 21. Technical leadership and people management experience **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Responsible for monitoring and troubleshooting the district-wide network, and configuring and managing network devices, including wireless Voice over IP (VoIP) systems. In-person work on campus is an essential function of this position. Deploy, maintain, and manage network monitoring software to track LAN performance, including baseline metrics, error rates, congestion, and overall efficiency. Analyze collected data, prepare network status reports, and collaborate with the Network Engineer to implement infrastructure design improvements. Monitor network performance using diagnostic tools to identify errors and service disruptions. Troubleshoot and resolve issues through diagnostics and analysis, escalating complex problems to the appropriate technical contact. Notify affected departments of outages and generate clear, concise reports documenting network errors and service interruptions. Configure network devices to implement design specifications and maintain consistency across subsystems such as routing, VLANs, and LANs. Ensure all configurations follow security best practices and compliance standards. Utilize network monitoring tools to analyze user activity and resource utilization. Prepare detailed reports to support capacity planning and future network expansion. Perform other duties as assigned. Required Qualifications: 1. Bachelor's Degree and five (5) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities. NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application. 2. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), or obtain Cisco certification within six (6) months of hire. 3. Effective oral and written communication skills. 4. Experience performing basic and complex network, wireless, and VoIP troubleshooting and preventive maintenance. 5. Working knowledge of principles and practices of Information Technology, networks, Internet technologies, server and systems administration, data protection, and disaster recovery strategies. 6. Experience in packet capturing and interpretation. 7. Effective interpersonal and organizational skills. 8. Experience generating and reviewing performance analysis reports. 9. Experience with high-capacity routers and Ethernet switches. 10. Experience generating proposals. 11. Must be willing/able to be on-call and must respond after hours to correct system problems. 12. Ability to manage multiple projects simultaneously. 13. Must be willing to work after hours to meet system installation and maintenance. 14. Comprehensive knowledge of IP routing and T1/PRI/ISDN circuits. Special Conditions: 1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures. 2. Extension of application deadline. Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline. COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted. If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy. A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted. Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation). Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework. Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered. Out-of-town candidates invited for an on-campus interview will be reimbursed for one-half of the transportation cost for travel performed within the United States. The College will arrange and pay for up to two nights lodging. In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed. The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status. Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift 10 pounds and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Senior Network EngineerEmployment Type: Full TimeDepartment: Information Technology CGS is seeking an experienced Senior Lead Network Engineer to join a team focused on the evaluation, enhancement, and maintenance of a large-scale network project that includes both wired and wireless network infrastructure and related hardware & software. The project's objectives are to evaluate the current setup of existing disparate networks and design & implement a network infrastructure that encompasses the wireless, wired, and software network requirements. The project will also include consultation regarding hardware and software necessary to facilitate the proper support for this encompassing infrastructure, and the associated systems testing, vulnerability assessments, and quality assurance needed to implement the new setup. This Network Engineer will interface with state and local governmental personnel, internal stakeholders, subject matter experts, and vendor(s) who will provide development services. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Operate and manage NPS network infrastructure;- Improve infrastructure monitoring and reporting capabilities based on the deployment of network management software;- Develop, maintain and deliver infrastructure documentation relating to the network infrastructure within the NPS environment;- Review current best practices and provide recommendations for architecture, design, management and operation of the network infrastructure;- Administration of the Cloudpath (or equivalent) onboarding process, monitoring and troubleshooting of wireless network health, maintenance of wireless network infrastructure, implementation of network security patches and software/firmware updates, from 0800 to 1700 PST, Monday-Friday;- Assess the NPS network infrastructure and make recommendations on improvement and optimization;- Define and conduct testing procedures for new infrastructure projects;- Implement technology solutions within the NPS network environment;- Provide design guidance on network solutions within NPS infrastructure projects;- Provide informal training and knowledge transfer to NPS resources on best practices and theory of operation relating to network products. Qualifications:- Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Business, Information systems or a related discipline.- Strong documentation skills including updating JIRA Tickets, Wiki Pages and Network Diagrams- Ability to communicate with end users, cross-organizational staff and technical assistance center.- CWNA Certification or equivalent- BCNE Certification or equivalent- Experience utilizing (RF) site survey tools such as Ekahau, RF Scanners and Wireshark packet capture software- Strong knowledge of layer 2 switching and layer 3 routing protocols; including VLANs, 802.1w, OSPF and VRRP- Strong knowledge of network security including; 802.1x, MAC Authentication, ACLs, RADIUS and Certificate of Authority (CA)- Strong knowledge of troubleshooting RF and LAN issues- Working knowledge of LINUX, MS Server 2013, VMware, etc.- A Master's Degree in Engineering, Computer Science, Business, Information systems or a related discipline- At least 3 years experience with disaster recovery plan creation / implementation testing or projects - Experience with penetration testing, vulnerability assessment, and vulnerability testing- Experience with cyber threat information collection and analysis- Working knowledge of Agile/SCUM project management methodologies- Additional Industry certifications/licences Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: [email protected] #CJ$80,000 - $200,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Role: Support a large enterprise IT contract for the DOD. Responsibilities: Handle service inquiries, troubleshoot complex problems, perform technical software configuration, and provide customer support. Primary Responsibilities System Maintenance: Maintain and configure computer systems, network servers, and virtualization. Troubleshooting: Diagnose and resolve hardware and software errors. Infrastructure Management: Maintain IT infrastructure, including operating systems, security tools, and applications. Server Administration: Perform tasks like user/group management, security permissions, and monitoring resources. Network Support: Install and configure LANs, WANs, and network segments. Basic Qualifications Education: BS with 4-8 years of experience, or Master's with 2-6 years of experience. Certifications: DoD 8570.11- IAT Level II certification (e.g., Security+ CE, CCNA-Security). Skills: Strong knowledge of systems and networking software, hardware, and protocols; experience with virtualization, security, and disaster recovery protocols. Proficient with the Windows infrastructure environment, to include Domain Controller, SCCM, and SQL, with an understanding on how to patch, deploy, upgrade and maintain all Windows systems. Clearance Requirement: US Citizenship and an active Secret clearance. 2nd Shift

* Daily SORT processing and JCL modification * Running daily and nightly batch jobs * Job scheduling and submission * System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports * 24/7 Monitoring, maintaining, and troubleshooting infrastructure * Diagnosing and resolving network issues, including hardware, software, and connectivity problems. * Incident response * Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed. * Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions. * Performing routine maintenance tasks such as backups, updates, and security patching. * Manage open incidents * Responsible for after-hours and weekends on-call duties * Minimum (6-8) years related work experience * Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities. * Experience with network monitoring tools, incident management systems, and network security practices. * Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems. * Ability to quickly diagnose and resolve network issues using various tools and techniques. * Effective verbal and written communication skills to collaborate with others and explain technical information. * Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. Salary Range- $70,000-$84,000 a year #LI-SP3 #LI-VX1

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges. In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India. We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career. Job Description Senior Cisco Network Engineer with expertise implementing and supporting Wireless Networks, must have working knowledge of AirMagnet Wi-Fi software and wireless network troubleshooting tools. Additional Information Good comm skills are a big priority.

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Here's a closer look at this key role: The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities: Customer-Facing Responsibilities Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication Provide accurate, timely updates to customers regarding progress and next steps Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms Own each case through resolution and deliver clear root cause explanations once resolved Technical Responsibilities Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs Assist with device provisioning, agent deployment, edge setup, and policy tuning Conduct UC onboarding assessments with a focus on network readiness Review logs, packets, and system behaviors to isolate problems Escalate clean, well-documented cases to Tier 3/Eng when necessary Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities Manage tickets in Zendesk, prioritizing based on severity and customer impact Multitask across outbound calls, queue calls, and tickets with strong time management Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors Participate in the on-call rotation Maintain working knowledge of all Cytracom products and integrations Competencies: Empathy for the customer and the ability to tailor communication for the given audience Working knowledge of Voipmonitor, Wireshark, and Zendesk Technical aptitude Strong networking knowledge Firewall configuration and troubleshooting De-escalation technique Passion for technology and their work Creative and analytical thinking Problem-solving mindset Ability to thrive under pressure Attributes: Self-managed Self-disciplined Team player Detail-oriented Inquisitive nature Commitment to excellence Our Benefits: Medical, dental, and vision insurance is available 401K Disability and Life insurance Paid vacations and holidays Flexible PTO policy Casual, laid-back work environment Free refreshments Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

We are seeking a highly experienced Wireless Network Engineer with over 10 years of expertise designing, deploying, and troubleshooting enterprise Cisco wireless networks in complex medical environments, including hospitals, outpatient clinics, and multi-story clinical offices. The ideal candidate will be proficient with Ekahau software, hold an advanced wireless certification (CWNP or CCNP Wireless), and demonstrate expertise in QoS, packet capture analysis using Wireshark, and high-density wireless design. This role requires a strong understanding of RF behavior in healthcare environments, including x-ray shielding, elevator shafts, and dense medical equipment. Experience with Cradlepoint LTE, Cisco Spaces for asset tracking and telemetry, and integration with Cisco Catalyst Center is preferred. The ideal candidate also enjoys working collaboratively to troubleshoot complex issues and deliver high-performing solutions. Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. Responsibilities Essential Functions Design and deploy secure, high-density Cisco wireless networks in healthcare environments, ensuring reliable coverage, capacity, performance, and compliance with medical safety standards. Conduct predictive and validation wireless surveys using Ekahau Pro and Sidekick, optimizing RF designs and verifying post-deployment performance. Analyze wireless network behavior and troubleshoot complex issues such as roaming, interference, latency, and connectivity using tools like Wireshark and wireless packet captures. Implement and manage QoS policies to prioritize mission-critical wireless applications including VoIP, video conferencing, and medical telemetry. Troubleshoot and resolve RF challenges in complex clinical environments, including x-ray rooms, elevator shafts, and lead-lined spaces. Design and support Cisco Spaces for real-time location services (RTLS), asset tracking, and environmental telemetry. Deploy and manage Cradlepoint LTE solutions for primary and backup WAN connectivity across mobile and remote healthcare sites. Integrate and maintain wireless infrastructure within Cisco Catalyst Center for centralized configuration, policy management, monitoring, and assurance. Document wireless architectures, RF plans, configurations, standards, and support procedures for long-term maintainability and compliance. Collaborate effectively with clinical, facilities, security, and technical teams to ensure solutions align with healthcare operational needs and regulatory requirements. Provide Tier 3 support and contribute to operational excellence in a 24/7 patient-care environment. Qualifications MINIMUM EDUCATION: High School Diploma or equivalent (higher degree accepted) PREFERRED EDUCATION: Associates Degree (higher degree accepted) MINIMUM EXPERIENCE: 10+ years Experience Experience designing and supporting Cisco enterprise wireless networks REQUIRED CERTIFICATIONS/LICENSURE: CWNP CWDP CWSP Cisco ENWLSD (CCNP WIRELESS)

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Sector of the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Plan, design, deploy, and configure network solutions/fabrics for the Wide Area Network environment consisting of Cisco routers, switches, and other network devices. Provide technical expertise and problem-solving methodologies to the project to modernize the Enterprise WAN. Ensure network designs adhere to industry best practices and security standards. Manage lifecycle of network infrastructure, including deployment packages, as-built documentation, and performance optimization strategies. Troubleshoot and resolve complex network issues, considering upstream/downstream dependencies and advising on mitigation actions. Ensure compliance with shared responsibility models, including physical infrastructure, connectivity, and facility-level standards (SOC 2, ISO 27001) Support integration with compute, storage, and appliance services, including provisioning white space and configuring baseline device settings. Design and implement Transport (circuit) capacity upgrades and performance enhancements, involving hands-on configuration changes and testing Required qualifications, capabilities, and skills Formal training and certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise Hands on experience in Network Engineering and formal training or certification on technical and network design concepts (CCIE,CCNP etc.) Knowledge of one or more areas of SW Engineering/infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments Exceptional skills in Networking Technologies- Experience configuring and troubleshooting routing and switching protocols (BGP, Multi-protocol BGP, OSPF, VXLAN, MPLS, RSVP-TE, IS-IS), working knowledge of network protocols (TCP/UDP, DHCP, DNS, LB, FWL, Proxy) and experience with IPv4 and IPv6 Deep knowledge multiple infrastructure technologies and scripting languages (e.g., Python, JavaScript, yaml, Json, Bash, etc.) Knowledge of on-premises and remote Data Center technologies and operations Strong experience in several OS and Hypervisor platforms (Hyper-V, ESXi, KVM, VMWARE, Open Shift) Deep technical knowledge of Hardware Platforms Cisco ASR Class Routers and Arista Experience in infrastructure engineering automation, optimization and observability Experience in deploying and using telemetry tools to improve visibility in service offerings Solid understanding of public cloud technologies, for AWS / Azure on Kubernetes, Terraform Knowledge of network segmentation, firewall architectures, and compliance models Preferred qualifications, capabilities, and skills Experience in CI/CD and tools like Ansible, Terraform, Puppet for automating configuration management and deployment processes Working knowledge of 40/100/400G Ethernet and CWDM, DWDM and optical transport network technologies Understanding of different Optics and internals of a switch ASIC Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling Understanding of network hardware platforms and their specifications in the datacenter space Ability to tackle design and functionality problems independently with little to no oversight

Classification Title Job Title Jr. Network Engineer - On Campus Position FLSA Exempt Location Main Campus Position Length Full-time Information TSC does not sponsor work visas The role of the Jr. Network Engineer is to set up and maintain computer networks at Texas Southmost College under the guidance of the Network Engineer. The primary responsibility of this person is to install, configure and support firewalls, routers, access points, cable and switches to ensure network operation and security throughout the entire campus. This role also provides technical and administrative support for networks and related systems. This person must display aptitude in the development and maintenance of network communications and uses their knowledge of LAN/WAN systems to help optimize and install internal and external networks. Other duties include performing wireless surveys, managing inventory, writing documentation, providing technical support to campus users and external departments, monitoring for network availability and performance, managing a vulnerability tracking process, and providing timely problem resolution. As a member of the information technology department, this position will participate in handling and responding to incoming support requests from campus users. The successful candidate will be involved in operational projects and collaborate with other departments to provide network services to the campus community. The position may also require participation in our on-call rotation and after-hours maintenance. Essential Duties and Responsibilities Ensures the stability and integrity of in-house voice, data, video and wireless network services and is responsible for supporting the architecture, configuration, implementation, support and maintenance of technologies. Displays moderate knowledge in network routing and switching design; knowledge of networking and security standards and proven success with LAN and WAN design and implementation. Works closely with the Network Engineer and security teams. Creates and maintains documentation relating to network configuration, network mapping, processes and service records while implementing policies and procedures and training plans for network administration. Requires review from the Network Engineer. Evaluates existing equipment, hardware and software upgrades; interacts with vendors as required. Resolves problems where analysis of situation requires evaluation and judgment. Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization. Acts as an escalation point for User Services, Application Systems and Information Security team members and coordinates resolution with the Network Engineer. Updates job knowledge by tracking and understanding emerging engineering practices; participates in educational opportunities and professional organizations; Monitors network performance and trends and determines the appropriate actions to resolve either short term or long-term issues under the supervision of the Network Engineer. Utilizes network/datacenter monitoring tools to analyze network, server, and storage devices, maintains up-time, generates usage reports, and spots trends. Escalates issues with broader implications to the Network Engineer and the Technical Director. Maintains and promotes information security best practices at the direction of the Technical Director and the Chief Information Security Officer. Must be able to lift up to 35 pounds and work will occasionally require after hours and weekend work Writes reports, business correspondence, and procedure manuals in English using proper grammar and spelling. Effectively presents information and respond to questions from groups employees, faculty, and the students as required. Delivers the highest level of customer service as set forth by the Department of Information Technology and/or Texas Southmost College. Provides updates, status, and completion information to management on a regular basis regarding all assigned incidents, requests, and projects. Escalates all high-priority or sensitive customer requests/concerns to the Vice President of Information Technology, the Technical Director, the Chief Information Security Officer and other IT team members as required. Coordinates activities with the Technical Help Desk, System Administrators, Network Services, Enterprise Application Services, and other team members as required. Provides consultative support to end users directly related to general business operations, software systems, technical assistance, and training as required. Produces relevant documentation surrounding operational processes and process improvement. Performs other related duties as assigned. Knowledge of laws and regulations including but not limited to the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability Accountability Act (HIPAA), HITECH Act, GDPR, and PCI Compliance. Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations Pursues professional development by taking internal or external classes or courses offered by the College or professional development organizations, as appropriate and by maintains required professional credentials, licensing, and continuing education hours as necessary to remain competent in the role. Participates collegially in discipline-specific activities developed for information technology, as appropriate. Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite (which may be on campus or at an off-site location). Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, and students. Supports the values and institutional goals as defined in the College's Strategic Plan. Completes duties and responsibilities in compliance with college standards, policies and guidelines. Working hours may include evenings or weekends. Strong, demonstrated commitment to the mission of the community college. Required Knowledge and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Working knowledge of the following: LAN/WAN experience designing/implementing Cisco network infrastructure solutions in Windows environments. This includes Cisco Meraki switches, Access Points and Security Firewall Working knowledge of Cabling, Racks, Electricity/Power, Firewalls, TCP/IP, Routing, Switching, VLANS's, and VPNs Proficient in the use of email, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others. Documentation and design work using Visio or other tools Experience configuring, managing, and troubleshooting managed network switches/routers. Knowledge of wireless networking. Experience supporting an enterprise or campus environment. Experience troubleshooting network connectivity and performance issues. Attention to detail, problem solving skills, and customer service skills. General knowledge of the Texas Higher Education Coordinating Board and the Southern Association of Colleges and Schools Commission on Colleges. Skill in working effectively in a team environment with a customer service focus. Ability to establish and maintain positive and effective working relationships with students, college employees and the public. Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information. High level of energy and good sense of humor with the capacity for extraordinary time and effort demands. Ability to perform and excel in a high-tech all-digital environment. Required Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required. * Associate's degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university. * Minimum of 1 year of experience working in the Information Technology industry. * Experience with DNS and DHCP; and knowledge of SSL, IPSEC, ACL's, IPv4, IPv6 Layer 2/3 diagrams, NTP, STP, SNMP, CDP and LLDP * CompTIA Network+ required Preferred Education and Experience Bachelor's degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university. Previous experience working with CCNA preferred Experience supporting Cisco switching, wireless networking, firewalls and Cisco IOS XE in a large organization preferred. Working understanding of VoIP systems Working understanding of Network Storage solutions Certificates and Licensures CompTIA Network+ required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. Notes: The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college. Posting Detail Information Posting Number 2025139TSC Open Date 09/30/2025 Close Date Open Until Filled Yes Special Instructions Summary Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative). Your application is not considered complete until all required documents have been attached. Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB. You will not be able to attach documents after your application has been submitted. Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire. Official transcripts shall be sent directly from the issuing institution to the College District's Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is: Texas Southmost College Office of Human Resources 80 Fort Brown, Tandy 105 Brownsville, Texas 78520 For eTranscripts please use email address: ************************ The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: **************

About the IT Team We are a tightly-knit, high-performing team dedicated to delivering exceptional customer experiences while driving growth opportunities company-wide, all while prioritizing security. Our mission is to streamline workflows, address challenges promptly, optimize processes, enhance automation for increased productivity, facilitate rapid onboarding of new team members, explore and adopt innovative software and hardware solutions, and refine our SaaS infrastructure. Despite being a small team within a rapidly evolving startup, we remain agile and ready to take on additional responsibilities at a moment's notice, ensuring that our colleagues receive top-notch support and service. About This Role We're looking for someone who's excited to wear multiple hats and make an impact across both IT and network operations in the Dallas metro. Based primarily in our Richardson office, you'll be the go-to person for making sure new hires are set up for success with the right equipment, tools, and access from day one. You'll also be the first call when day-to-day IT issues pop up, helping the office run smoothly. But that's just one side of the role. You'll also be out in the field, supporting our operations sites around the DFW area. That could mean installing and configuring networking equipment indoors and outdoors, verifying cabling, or troubleshooting site connectivity issues. It's a mix of problem-solving, hands-on technical work, and people-focused support - all critical to keeping our teams connected and moving fast. If you're someone who loves variety, thrives on solving puzzles, and enjoys both office and field work, this is a role where you'll see the impact of your work every day. Responsibilities: Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements. Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions. Administering a wide variety of SaaS apps; provision/modify/remove access as needed. Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software. Partner with all business units and collaborate on projects. Deploy networking equipment ranging from custom ethernet cabling, up to switches and firewalls, preferably with prior experience troubleshooting wired and wireless network issues. Able to communicate effectively and concisely to the entire company. Supporting a global workforce, partnering with overseas IT teams, both employees and consultants. Analyze existing processes, suggest and make improvements, and implement business processes where none exists. A desire to learn and expand your horizons; take on new challenges as the business scales and things break. Willingness to go above and beyond what is listed in this description; as the company grows, so will the role. Requirements: 5-star customer service mindset. Excellent verbal and written communication skills. Excellent teamwork skills. Familiarity with mac OS, Windows, Linux, iOS, and Android devices. Ability to administer software applications on a day-to-day basis. Capable of managing AV hardware and software, including Google Meet and other video conferencing software. Knowledge of networking concepts such as DHCP, TCP, UDP, STP, 802.1x, SD-WAN, and Zero-Trust. Familiarity with Layer 1, 2 and 3 network infrastructure (various cabling standards, firewalls, switches, Access Points). Familiarity with networking equipment CLI's across multiple vendors Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours. Ability to lift 50 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands. Desired Skills/Experience: 3-5 years experience in a related IT Engineering Role BS in Computer Science, Information Systems, or similar experience. Fearless when it comes to troubleshooting or determining root cause. A love of documentation and process improvement. Demonstrate that you continue to keep your knowledge and skills up to date

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Sector of the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Plan, design, deploy, and configure network solutions/fabrics for the Wide Area Network environment consisting of Cisco routers, switches, and other network devices. Provide technical expertise and problem-solving methodologies to the project to modernize the Enterprise WAN. Ensure network designs adhere to industry best practices and security standards. Manage lifecycle of network infrastructure, including deployment packages, as-built documentation, and performance optimization strategies. Troubleshoot and resolve complex network issues, considering upstream/downstream dependencies and advising on mitigation actions. Ensure compliance with shared responsibility models, including physical infrastructure, connectivity, and facility-level standards (SOC 2, ISO 27001) Support integration with compute, storage, and appliance services, including provisioning white space and configuring baseline device settings. Design and implement Transport (circuit) capacity upgrades and performance enhancements, involving hands-on configuration changes and testing Required qualifications, capabilities, and skills Formal training and certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise Hands on experience in Network Engineering and formal training or certification on technical and network design concepts (CCIE,CCNP etc.) Knowledge of one or more areas of SW Engineering/infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments Exceptional skills in Networking Technologies- Experience configuring and troubleshooting routing and switching protocols (BGP, Multi-protocol BGP, OSPF, VXLAN, MPLS, RSVP-TE, IS-IS), working knowledge of network protocols (TCP/UDP, DHCP, DNS, LB, FWL, Proxy) and experience with IPv4 and IPv6 Deep knowledge multiple infrastructure technologies and scripting languages (e.g., Python, JavaScript, yaml, Json, Bash, etc.) Knowledge of on-premises and remote Data Center technologies and operations Strong experience in several OS and Hypervisor platforms (Hyper-V, ESXi, KVM, VMWARE, Open Shift) Deep technical knowledge of Hardware Platforms Cisco ASR Class Routers and Arista Experience in infrastructure engineering automation, optimization and observability Experience in deploying and using telemetry tools to improve visibility in service offerings Solid understanding of public cloud technologies, for AWS / Azure on Kubernetes, Terraform Knowledge of network segmentation, firewall architectures, and compliance models Preferred qualifications, capabilities, and skills Experience in CI/CD and tools like Ansible, Terraform, Puppet for automating configuration management and deployment processes Working knowledge of 40/100/400G Ethernet and CWDM, DWDM and optical transport network technologies Understanding of different Optics and internals of a switch ASIC Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling Understanding of network hardware platforms and their specifications in the datacenter space Ability to tackle design and functionality problems independently with little to no oversight

Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * 6+ years of work experience responsible for designing, deploying and operating large-scale networks * Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) * Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 * Experience working in a multi-vendor environment with hands-on experience with networking hardware * Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling * Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines * Proven experience working in a global team environment and solving problems with limited supervision Preferred Qualifications * Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies * Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices * Working knowledge of data center power and cooling infrastructure and critical facility operational best practices * Familiarity with the Linux based systems. • Experience with scripting and automation (Bash, Python, Perl) * Technical leadership and people management experience Responsibilities * Deployment, configuration, and management of all network infrastructure on our data center campus * Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network * Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks * Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment * Establish and implement global best practices and contribute to the design of new scalable network solutions * Support the development, testing and integration of new hardware and software platforms into the network * Participate in an on-call rotation to support the network infrastructure 24x7 * 10-30% travel based on project About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Here's a closer look at this key role: The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities: Customer-Facing Responsibilities * Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication * Provide accurate, timely updates to customers regarding progress and next steps * Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms * Own each case through resolution and deliver clear root cause explanations once resolved Technical Responsibilities * Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents * Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs * Assist with device provisioning, agent deployment, edge setup, and policy tuning * Conduct UC onboarding assessments with a focus on network readiness * Review logs, packets, and system behaviors to isolate problems * Escalate clean, well-documented cases to Tier 3/Eng when necessary * Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities * Manage tickets in Zendesk, prioritizing based on severity and customer impact * Multitask across outbound calls, queue calls, and tickets with strong time management * Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors * Participate in the on-call rotation * Maintain working knowledge of all Cytracom products and integrations Competencies: * Empathy for the customer and the ability to tailor communication for the given audience * Working knowledge of Voipmonitor, Wireshark, and Zendesk * Technical aptitude * Strong networking knowledge * Firewall configuration and troubleshooting * De-escalation technique * Passion for technology and their work * Creative and analytical thinking * Problem-solving mindset * Ability to thrive under pressure Attributes: * Self-managed * Self-disciplined * Team player * Detail-oriented * Inquisitive nature * Commitment to excellence Our Benefits: * Medical, dental, and vision insurance is available * 401K * Disability and Life insurance * Paid vacations and holidays * Flexible PTO policy * Casual, laid-back work environment * Free refreshments * Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Senior Lead Network Engineer IIEmployment Type: Full TimeDepartment: Information Technology CGS is seeking an experienced Senior Lead Network Engineer to join a team focused on the evaluation, enhancement, and maintenance of a large-scale network project that includes both wired and wireless network infrastructure and related hardware & software. The project's objectives are to evaluate the current setup of existing disparate networks and design & implement a network infrastructure that encompasses the wireless, wired, and software network requirements. The project will also include consultation regarding hardware and software necessary to facilitate the proper support for this encompassing infrastructure, and the associated systems testing, vulnerability assessments, and quality assurance needed to implement the new setup. This Network Engineer will interface with state and local governmental personnel, internal stakeholders, subject matter experts, and vendor(s) who will provide development services. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Operate and manage NPS network infrastructure;- Improve infrastructure monitoring and reporting capabilities based on the deployment of network management software;- Develop, maintain and deliver infrastructure documentation relating to the network infrastructure within the NPS environment;- Review current best practices and provide recommendations for architecture, design, management and operation of the network infrastructure;- Administration of the Cloudpath (or equivalent) onboarding process, monitoring and troubleshooting of wireless network health, maintenance of wireless network infrastructure, implementation of network security patches and software/firmware updates, from 0800 to 1700 PST, Monday-Friday;- Assess the NPS network infrastructure and make recommendations on improvement and optimization;- Define and conduct testing procedures for new infrastructure projects;- Implement technology solutions within the NPS network environment;- Provide design guidance on network solutions within NPS infrastructure projects;- Provide informal training and knowledge transfer to NPS resources on best practices and theory of operation relating to network products. Qualifications:- Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Business, Information systems or a related discipline.- Strong documentation skills including updating JIRA Tickets, Wiki Pages and Network Diagrams- Ability to communicate with end users, cross-organizational staff and technical assistance center.- CWNA Certification or equivalent- BCNE Certification or equivalent- Experience utilizing (RF) site survey tools such as Ekahau, RF Scanners and Wireshark packet capture software- Strong knowledge of layer 2 switching and layer 3 routing protocols; including VLANs, 802.1w, OSPF and VRRP- Strong knowledge of network security including; 802.1x, MAC Authentication, ACLs, RADIUS and Certificate of Authority (CA)- Strong knowledge of troubleshooting RF and LAN issues- Working knowledge of LINUX, MS Server 2013, VMware, etc.- A Master's Degree in Engineering, Computer Science, Business, Information systems or a related discipline- At least 3 years experience with disaster recovery plan creation / implementation testing or projects - Experience with penetration testing, vulnerability assessment, and vulnerability testing- Experience with cyber threat information collection and analysis- Working knowledge of Agile/SCUM project management methodologies- Additional Industry certifications/licences Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: ******************* #CJ

* Daily SORT processing and JCL modification * Running daily and nightly batch jobs * Job scheduling and submission * System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports * 24/7 Monitoring, maintaining, and troubleshooting infrastructure * Diagnosing and resolving network issues, including hardware, software, and connectivity problems. * Incident response * Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed. * Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions. * Performing routine maintenance tasks such as backups, updates, and security patching. * Manage open incidents * Responsible for after-hours and weekends on-call duties * Minimum (6-8) years related work experience * Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities. * Experience with network monitoring tools, incident management systems, and network security practices. * Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems. * Ability to quickly diagnose and resolve network issues using various tools and techniques. * Effective verbal and written communication skills to collaborate with others and explain technical information. * Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. Salary Range- $70,000-$75,000 a year #LI-SP3 #LI-VX1