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Network manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dale Musser Ph.D.,

Laura A. Meyer M. Ed.

Below we've compiled a list of the most critical network manager skills. We ranked the top skills for network managers based on the percentage of resumes they appeared on. For example, 12.1% of network manager resumes contained customer service as a skill. Continue reading to find out what skills a network manager needs to be successful in the workplace.

15 network manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network managers use customer service:

Researched, recommended and implemented new hardware and software into the administrative, customer service and manufacturing environment to increase efficiency.
Coordinated customer service needs for approximately 1300 participating providers and support staff through effective communication and interaction with other SHP departments.

2. Fault Management

Here's how network managers use fault management:

Developed network management policies and procedures in the area of configuration, security, performance and fault management.
Utilized SolarWinds to monitor network for fault management and performance.

3. Network Infrastructure

Here's how network managers use network infrastructure:

Designed and implemented the network infrastructure, data storage schemes, client configurations, workstation management system and hardware/software inventory system.
Network Administrator and manager in corporate IT Department with responsibility for managing internal network infrastructure supporting over 100+ users.

4. Switches

Here's how network managers use switches:

Maintained three classified networks and long-haul communication systems encompassing routers, switches, transceiver components and database administration.
Perform performance monitoring on Cisco routers, switches and firewalls to assure dependable and uninterrupted operation of communications.

5. Network Hardware

Here's how network managers use network hardware:

Consulted with customers to determine network hardware and software requirements, and calculated approximate installation time requirements for quotation purposes.
Assumed responsibility for the implementation optimization, configuration and ongoing support of network hardware/firmware for Approx 2000 users.

6. Project Management

Here's how network managers use project management:

Assisted with IT project management and deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications.
Project Management, technical duties including scheduling and program development, development of process control philosophy and detailed design.

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7. Lan Wan

Here's how network managers use lan wan:

Managed all networks, LAN WAN.

8. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how network managers use vpn:

Redesigned JDL Network to eliminate frame data lines and utilize internet connectivity and VPN technology.
Maintain firewall protection using SonicWall and Juniper firewall appliance, including P2P VPN configurations.

9. Lan

Here's how network managers use lan:

Functioned as primary LAN administrator by using network management and analysis products to initiate changes to assure network reliability and responsiveness.
Administered multiple servers to ensure maximum performance and minimum downtime including NT/2K workstations in LAN environment.

10. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how network managers use routers:

Completed post-acquisition redesign and integration of firewalls, networks, and routers to assimilate geographically dispersed offices into corporate network design.
Maintained network connectivity using Cisco switches and routers with satellite communications in a hostile environment.

11. Provider Network

A provider network is made up of pharmacies, healthcare providers, doctors, and facilities who contract with insurance companies to become an "in-network" provider. Most insurance companies have various networks of healthcare providers for different health plans.

Here's how network managers use provider network:

Evaluated and presented monthly behavioral health provider network reports to management to establish adequate geographic provider access required by state guidelines.
Developed provider network for Medicare Advantage products within existing service area and created strategies for network development for potential expansion areas.

12. VoIP

Here's how network managers use voip:

Recruited by this medical documentation, publishing and electronic data discovery company to build network and VoIP operations from inception.
Collaborated on Microsoft active directory and Microsoft Exchange deployment team and implemented Cisco VOIP for enterprise.

13. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how network managers use san:

Co-led a disaster recovery solution - captured continuous data availability and data mirroring across a HP SAN environment.
Implemented CDMA wireless system, including switch, base stations, power, and grounding in the San Francisco Bay area.

14. Network Security

Here's how network managers use network security:

Designed, implemented and optimized Company's network - Defined and deployed policies - Provided network security and prevented information loss
Provided network security and data integrity for customer applications and online banking using Cisco IOS and PIX firewall technologies.

15. Windows XP

Here's how network managers use windows xp:

Managed and completed an upgrade of a 100+ computers and peripheral devices from Windows XP to Windows Vista Operating System.
Managed the upgrade of the workstations to the Windows XP operating system and MS Office Platform.

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What skills help Network Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on network manager resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What network manager skills would you recommend for someone trying to advance their career?

Laura A. Meyer M. Ed.

Professor, Northeastern University

Students should really be working on honing the skills in their areas of focus and interest. With that said, they should also work toward becoming more well-rounded in all areas. A few of my students have realized through job postings, they have found that although they may want to work in data, knowing the basics of programming will be useful as well.

What type of skills will young network managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of network manager skills to add to your resume

The most important skills for a network manager resume and required skills for a network manager to have include:

Customer Service
Fault Management
Network Infrastructure
Switches
Network Hardware
Project Management
Lan Wan
VPN
Lan
Routers
Provider Network
VoIP
SAN
Network Security
Windows XP
Firewall
PC

Disaster Recovery
Troubleshoot
Network Performance
BGP
TCP/IP
Network Operations
MPLS
Linux
SQL Server
DNS
VMware
Desktop Support
Visio
Direct Reports
Network Systems
Security Policies
Network Devices

Data Centers
Cisco Asa
DHCP
Contract Implementation
Citrix
Windows Server
Unix
Ethernet
Microsoft Exchange
Network Equipment
SharePoint
Phone System
User Accounts
Computer System
OS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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