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Become A Network Operation Technician

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Working As A Network Operation Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $97,020

    Average Salary

What Does A Network Operation Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Network Operation Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Operation Technician jobs

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Network Operation Technician Career Paths

Network Operation Technician
Technical Support Engineer Senior Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Field Service Technician Systems Engineer Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Director Of Information
10 Yearsyrs
Network Operator Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Technical Support Engineer Network Engineer Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Network Administrator Information Technology Manager Operations Manager
Director Of Sales
10 Yearsyrs
Project Manager Program Manager Senior Manager
Director, Network Operations
10 Yearsyrs
Systems Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Engineer Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Network Operator Network Administrator Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Field Service Technician Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Systems Engineer Senior Network Engineer Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Specialist Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Systems Administrator Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Technician Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Network Manager 3.9 years
Switch Technician 3.9 years
Network Supervisor 3.8 years
Network Operator 3.3 years
Network Engineer 3.1 years
Network Designer 3.1 years
Network Technician 3.1 years
Network Integrator 2.9 years
LAN Technician 2.7 years
Lan/Wan Engineer 2.7 years
Network Associate 2.6 years
Technician 2.6 years
Network Consultant 2.4 years
Network Installer 2.2 years
NOC Technician 1.9 years
Network Assistant 1.7 years
NOC Engineer 1.7 years
Network Internship 0.6 years
Top Employers Before
Technician 5.4%
Top Employers After
Technician 4.2%
Engineer 3.5%
Consultant 2.8%

Network Operation Technician Demographics

Gender

Male

81.6%

Female

17.0%

Unknown

1.4%
Ethnicity

White

78.3%

Hispanic or Latino

11.2%

Asian

7.5%

Unknown

2.2%

Black or African American

0.8%
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Languages Spoken

Carrier

32.9%

Spanish

31.5%

Arabic

5.5%

Portuguese

4.1%

German

2.7%

Japanese

2.7%

French

2.7%

Hawaiian

1.4%

Chinese

1.4%

Vietnamese

1.4%

Uzbek

1.4%

Tigrinya

1.4%

Turkish

1.4%

Amharic

1.4%

Mandarin

1.4%

Persian

1.4%

Russian

1.4%

Polish

1.4%

Cantonese

1.4%

Czech

1.4%
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Network Operation Technician Education

Schools

University of Phoenix

22.4%

Strayer University

13.2%

University of Maryland - University College

8.9%

Community College of the Air Force

6.3%

Northern Virginia Community College

6.3%

George Mason University

4.3%

Johnson County Community College

3.6%

Kaplan University

3.6%

American InterContinental University

3.3%

Western Governors University

3.3%

Prince George's Community College

2.6%

University of North Texas

2.6%

Ashford University

2.6%

Arizona State University

2.6%

American University

2.6%

Kirkwood Community College

2.3%

Northeastern University

2.3%

Western Washington University

2.3%

Central Texas College

2.3%

Colorado Technical University

2.3%
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Majors

Computer Information Systems

14.8%

Business

13.6%

Computer Science

11.7%

Information Technology

10.8%

Computer Networking

10.7%

Electrical Engineering

7.8%

Communication

3.4%

Electrical Engineering Technology

3.1%

Information Systems

3.0%

Management

2.2%

Criminal Justice

2.2%

Computer Systems Security

2.2%

Telecommunications Management

2.1%

Project Management

2.0%

Computer Engineering

2.0%

General Studies

1.9%

Management Information Systems

1.7%

Liberal Arts

1.7%

Computer Technical Support

1.7%

Environmental Control Technologies/Technicians

1.3%
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Degrees

Bachelors

38.2%

Other

22.7%

Associate

21.0%

Masters

10.6%

Certificate

5.8%

Diploma

1.4%

Doctorate

0.2%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Network Operation Technician Salaries

Job Title Company Location Start Date Salary
Specialist-Network Operations Verizon Business Network Services San Francisco, CA May 25, 2015 $129,541
Specialist-Network Operations Verizon Business Network Services, Inc. Cupertino, CA Nov 12, 2012 $129,541
Specialist-Network Operations Verizon Business Network Services San Francisco, CA May 25, 2012 $129,541
Network Operations Specialist Disney Worldwide Services, Inc. Seattle, WA Jun 26, 2016 $115,000
Specialist-Network Operations Verizon Communications Inc., & All Its Subsidiaries & Affiliates Ashburn, VA Aug 26, 2015 $112,362
Specialist-Network Operations Verizon Services Corporation Ashburn, VA Nov 11, 2013 $104,098
Specialist-Network Operations (Cmts-Web Technolo Verizon Online LLC Grapevine, TX Dec 15, 2010 $101,043
Specialist-Network Operations MCI Communications Services, Inc. Ashburn, VA Sep 30, 2012 $99,258 -
$117,000
Network Operations Technician Bloomberg, LP New York, NY Nov 28, 2011 $95,334
Specialist-Network Operations Verizon Services Organization, Inc. Temple Terrace, FL Feb 26, 2013 $90,697
Network Operations Technician Google Inc. Mountain View, CA Jun 27, 2016 $89,000
Network Operations Technician Bloomberg, LP Dayton, NJ May 21, 2012 $87,662
Network Operations Center Technician Google Inc. Mountain View, CA Sep 16, 2014 $86,000
Network Operations Specialist-Contractor Tvisha Technologies Inc. Rock Hill, SC Sep 15, 2015 $84,000
Specialist Network Operations (Central Office Supe Verizon Services Corporation Reston, VA Oct 01, 2010 $83,210
Specialist-Network Operations (System Specialist) Verizon Services Corporation Reston, VA Feb 25, 2011 $83,200
Specialist-Network OPS (Specialist-Web Development Verizon Services Organization, Inc. Temple Terrace, FL Oct 31, 2013 $81,849
Network Management Operations Technician (Tier 2) Peoples Choice Stafffing, Inc. Bridgeton, MO Apr 01, 2011 $81,393
Network Operations Specialist Ericsson Inc. Plano, TX Jul 24, 2010 $78,221 -
$105,829
Specialist-Network Operations Verizon Services Corporation Reston, VA Sep 19, 2012 $73,445
Network Engineering & Operations Specialist Verizon Communications Inc., & All Its Subsidiaries & Affiliates Richardson, TX Apr 13, 2015 $70,050
Network Operations Center Technician Google, Inc. Mountain View, CA Aug 19, 2015 $70,000
Network Operations Center Technician Google Inc. Mountain View, CA Aug 26, 2015 $69,992
Network Operations Technical Specialist II Sprint Nextel Corporation Reston, VA Oct 01, 2009 $65,000

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Top Skills for A Network Operation Technician

RoutersTroubleshootCustomerServiceRemoteAccessHardwareNetworkOperationsNOCFiberTcp/IpWindowsServerTechnicalSupportT1InternetFrameRelayATMVoipDS3NortelNetworkIssuesVPN

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Top Network Operation Technician Skills

  1. Routers
  2. Troubleshoot
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Installed servers, switches, routers, patch panels, and other hardware.
  • Assist in troubleshooting all international service outages.
  • Served as a liaison for internal customers, program management, installation, and customer service teams.
  • Implemented reliable global data center network infrastructure with increased bandwidth, e-mail, Internet, and remote access.
  • Developed recommendations for installation and hardware applications to improve network performance.

Top Network Operation Technician Employers

Network Operation Technician Videos

Network Operations Center

A tour of AT&T's Network Operations Center (1979) - AT&T Archives

A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

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