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Become A Network Operation Technician

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Working As A Network Operation Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $97,020

    Average Salary

What Does A Network Operation Technician Do At Salesforce.Com, Inc.

* The Network Operations Specialist will be responsible for the oversight and management of our client facing applications, servers, and network.
* You will be a member of an existing team dedicated to solving difficult challenges and providing high level support
* You will monitor conditions, make recommendations, and coordinate changes in the running of the production environment.
* You will work as support taking escalations from the Platform Technician team members and making escalations to development engineers when appropriate.
* Excellent technical and people skills are an absolute necessity

What Does A Network Operation Technician Do At Leidos

* Monitor large enterprise Network Operation Center networks and systems and respond to system events with Tier I support, elevating as needed to activate Tier II/III support actions.
* Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
* Provide resolution of incidents during the first call or at Tier I.
* Document incident status using incident management systems and database tools.
* Support data transfer activities across networks and classification levels (cross domain).
* Provide enterprise problem resolution using established SOPs and Run Books.
* Provide full emergency system power down following established procedures

What Does A Network Operation Technician Do At Epsilon

* Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events.
* Respond to incidents from triage through resolution, including escalations, where appropriate.
* Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
* Provide root cause analysis documentation in accordance with Government procedures.
* Provide data center support where appropriate.
* Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
* Provide incident notification to Government representatives.
* Work is 7 am
* pm with overtime if needed

What Does A Network Operation Technician Do At Robert Half

* Act as a point of contact for all types of service requests.
* Communicate directly with customers as needed.
* Assist in coordination of the support teams to maximum utilization and improve communication.
* Monitor alert systems and take appropriate action.
* Assist in management of the emergency process for support requests requiring escalation.
* Work with support technicians and management to do whatever is necessary to provide excellent service.
* Continuously develop technical skills to enable progression to a technical support role.
* Provide feedback on opportunities to improve process and workflow efficiency.
* Requirements

What Does A Network Operation Technician Do At Viva USA Inc.

* Technician should provide a professional quality installation to insure client is delivering a positive Customer Experience.
* Technician will own all aspects of the installation including initial and follow-up communication with the customer
* Handle all pre-test and field test on all products assigned with little supervision.
* Perform moderate level activation of VPN products including IP
* VPN or Data based (Layer 3) products
* Perform moderate level troubleshooting with the MPLS and VPN network
* Map DCS cross connects in the network
* Perform moderate level Router configuration on VPN switching platform.
* Must have good understanding of CPE's Cisco and Juniper routers and perform line by line provisioning.
* Familiar with XO/NAC operating procedures, processes, and TBS system
* Perform basic activations of Wireless Routers (Top Global) and firewalls – Cisco ASA

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How To Become A Network Operation Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Operation Technician jobs

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Real Network Operation Technician Salaries

Job Title Company Location Start Date Salary
Network Operations Specialist Disney Worldwide Services, Inc. Seattle, WA Jun 26, 2016 $115,000
Network Operations Technician Bloomberg, LP New York, NY Nov 28, 2011 $95,334
Network Operations Technician Google Inc. Mountain View, CA Jun 27, 2016 $89,000
Network Operations Technician Bloomberg, LP Dayton, NJ May 21, 2012 $87,662
Network Operations Center Technician Google Inc. Mountain View, CA Sep 16, 2014 $86,000
Network Operations Specialist-Contractor Tvisha Technologies Inc. Rock Hill, SC Sep 15, 2015 $84,000
Network Management Operations Technician (Tier 2) Peoples Choice Stafffing, Inc. Bridgeton, MO Apr 01, 2011 $81,393
Network Operations Specialist Ericsson Inc. Plano, TX Jul 24, 2010 $78,221 -
$105,829
Network Engineering & Operations Specialist Verizon Communications Inc., & All Its Subsidiaries & Affiliates Richardson, TX Apr 13, 2015 $70,050
Network Operations Center Technician Google, Inc. Mountain View, CA Aug 19, 2015 $70,000
Network Operations Center Technician Google Inc. Mountain View, CA Aug 26, 2015 $69,992
Network Operations Technical Specialist II Sprint Nextel Corporation Reston, VA Oct 01, 2009 $65,000

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Top Skills for A Network Operation Technician

RoutersTroubleshootCustomerServiceRemoteAccessHardwareNetworkOperationsNOCFiberTcp/IpWindowsServerTechnicalSupportT1InternetFrameRelayATMVoipDS3NortelNetworkIssuesVPN

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Top Network Operation Technician Skills

  1. Routers
  2. Troubleshoot
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Installed servers, switches, routers, patch panels, and other hardware.
  • Assist in troubleshooting all international service outages.
  • Served as a liaison for internal customers, program management, installation, and customer service teams.
  • Implemented reliable global data center network infrastructure with increased bandwidth, e-mail, Internet, and remote access.
  • Developed recommendations for installation and hardware applications to improve network performance.

Top Network Operation Technician Employers

Network Operation Technician Videos

Network Operations Center

A tour of AT&T's Network Operations Center (1979) - AT&T Archives

A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

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