Become A Network Operation Technician

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Working As A Network Operation Technician

Interacting With Computers
Getting Information
Identifying Objects, Actions, and Events
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates

Mostly Sitting
Repetitive
$97,020
Average Salary

What Does A Network Operation Technician Do At Salesforce.Com, Inc.

* The Network Operations Specialist will be responsible for the oversight and management of our client facing applications, servers, and network.
* You will be a member of an existing team dedicated to solving difficult challenges and providing high level support
* You will monitor conditions, make recommendations, and coordinate changes in the running of the production environment.
* You will work as support taking escalations from the Platform Technician team members and making escalations to development engineers when appropriate.
* Excellent technical and people skills are an absolute necessity

What Does A Network Operation Technician Do At Leidos

* Monitor large enterprise Network Operation Center networks and systems and respond to system events with Tier I support, elevating as needed to activate Tier II/III support actions.
* Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
* Provide resolution of incidents during the first call or at Tier I.
* Document incident status using incident management systems and database tools.
* Support data transfer activities across networks and classification levels (cross domain).
* Provide enterprise problem resolution using established SOPs and Run Books.
* Provide full emergency system power down following established procedures

What Does A Network Operation Technician Do At Epsilon

* Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events.
* Respond to incidents from triage through resolution, including escalations, where appropriate.
* Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
* Provide root cause analysis documentation in accordance with Government procedures.
* Provide data center support where appropriate.
* Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
* Provide incident notification to Government representatives.
* Work is 7 am
* pm with overtime if needed

What Does A Network Operation Technician Do At Robert Half

* Act as a point of contact for all types of service requests.
* Communicate directly with customers as needed.
* Assist in coordination of the support teams to maximum utilization and improve communication.
* Monitor alert systems and take appropriate action.
* Assist in management of the emergency process for support requests requiring escalation.
* Work with support technicians and management to do whatever is necessary to provide excellent service.
* Continuously develop technical skills to enable progression to a technical support role.
* Provide feedback on opportunities to improve process and workflow efficiency.
* Requirements

What Does A Network Operation Technician Do At Viva USA Inc.

* Technician should provide a professional quality installation to insure client is delivering a positive Customer Experience.
* Technician will own all aspects of the installation including initial and follow-up communication with the customer
* Handle all pre-test and field test on all products assigned with little supervision.
* Perform moderate level activation of VPN products including IP
* VPN or Data based (Layer 3) products
* Perform moderate level troubleshooting with the MPLS and VPN network
* Map DCS cross connects in the network
* Perform moderate level Router configuration on VPN switching platform.
* Must have good understanding of CPE's Cisco and Juniper routers and perform line by line provisioning.
* Familiar with XO/NAC operating procedures, processes, and TBS system
* Perform basic activations of Wireless Routers (Top Global) and firewalls – Cisco ASA

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How To Become A Network Operation Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Operation Technician jobs

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Network Operation Technician Career Paths

Network Operation Technician

Technical Support Engineer Senior Systems Engineer Senior System Administrator

Data Center Manager

9 Yearsyrs

Field Service Technician Systems Engineer Director Of Information

Director Information Technology Infrastructure

13 Yearsyrs

Network Engineer Systems Engineer Information Technology Manager

Director Of Information

10 Yearsyrs

Network Operator Network Engineer Director Of Information

Director Of Information Technology Services

12 Yearsyrs

Technical Support Engineer Network Engineer Information Technology Manager

Director Of Infrastructure Operations

13 Yearsyrs

Network Administrator Information Technology Manager Operations Manager

Director Of Sales

10 Yearsyrs

Project Manager Program Manager Senior Manager

Director, Network Operations

10 Yearsyrs

Systems Engineer Technical Consultant Network Administrator

Information Systems Manager

6 Yearsyrs

Network Technician Systems Administrator Information Technology Manager

Information Technology Director

10 Yearsyrs

Project Manager Technical Project Manager Information Technology Manager

Information Technology Infrastructure Manager

11 Yearsyrs

Network Engineer Network Administrator Systems Administrator

Information Technology Manager

8 Yearsyrs

Network Operator Network Administrator Information Technology Manager

Information Technology Systems Manager

8 Yearsyrs

Field Service Technician Technical Support Specialist Information Technology Manager

Infrastructure Manager

10 Yearsyrs

Systems Administrator Project Manager Program Manager

Marketing Manager

6 Yearsyrs

Systems Engineer Senior Network Engineer Director Of Information

Senior Director Of Information & Technology

13 Yearsyrs

Network Administrator Systems Administrator Information Technology Manager

Senior Information Technology Manager

10 Yearsyrs

Information Technology Specialist Senior Network Engineer Infrastructure Manager

Senior Manager Infrastructure

13 Yearsyrs

Systems Administrator Business Analyst Product Manager

Senior Product Manager

9 Yearsyrs

Network Technician Information Technology Manager Director Of Information

Vice President Of Information Technology

12 Yearsyrs

Average Length of Employment

Senior Operations Technician 5.8 years
Senior Network Operations Technician 5.3 years
Senior Network Analyst 4.1 years
Network Systems Specialist 3.8 years
Network Engineer/Project Manager 3.7 years
Senior Network Technician 3.7 years
Network Operations Center Manager 3.5 years
Network Communications Technician 3.5 years
Network Operator 3.3 years
Network Services Technician 3.3 years
Network Engineer Technician 3.2 years
Network Systems Technician 3.2 years
Network Technician 3.1 years
Network Management Engineer 3.0 years
Network Operation Technician 3.0 years
Information Technology And Network Technician 2.9 years
Network Field Technician 2.9 years
Network Infrastructure Engineer 2.9 years
Network Operations Center Supervisor 2.9 years
Network Technician Lead 2.8 years
Network Operations Analyst 2.8 years
Network Support Technician 2.5 years
Network Consultant 2.4 years
NOC Technician 1.9 years
NOC Engineer 1.7 years
Network Assistant 1.7 years
Network Internship 0.6 years

Top Careers Before Network Operation Technician

Top Careers After Network Operation Technician

Network Operation Technician Demographics

Gender

Male
81.6%
Female
17.0%
Unknown
1.4%

Ethnicity

White
78.3%
Hispanic or Latino
11.2%
Asian
7.5%
Unknown
2.2%
Black or African American
0.8%

Languages Spoken

Carrier
32.9%
Spanish
31.5%
Arabic
5.5%
Portuguese
4.1%
German
2.7%
Japanese
2.7%
French
2.7%
Hawaiian
1.4%
Chinese
1.4%
Vietnamese
1.4%
Uzbek
1.4%
Tigrinya
1.4%
Turkish
1.4%
Amharic
1.4%
Mandarin
1.4%
Persian
1.4%
Russian
1.4%
Polish
1.4%
Cantonese
1.4%
Czech
1.4%

Network Operation Technician

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Network Operation Technician Education

Schools

University of Phoenix
22.4%
Strayer University
13.2%
University of Maryland - University College
8.9%
Community College of the Air Force
6.3%
Northern Virginia Community College
6.3%
George Mason University
4.3%
Johnson County Community College
3.6%
Kaplan University
3.6%
American InterContinental University
3.3%
Western Governors University
3.3%
Prince George's Community College
2.6%
University of North Texas
2.6%
Ashford University
2.6%
Arizona State University
2.6%
American University
2.6%
Kirkwood Community College
2.3%
Northeastern University
2.3%
Western Washington University
2.3%
Central Texas College
2.3%
Colorado Technical University
2.3%

Majors

Computer Information Systems 14.8%
Business 13.6%
Computer Science 11.7%
Information Technology 10.8%
Computer Networking 10.7%
Electrical Engineering 7.8%
Communication 3.4%
Electrical Engineering Technology 3.1%
Information Systems 3.0%
Management 2.2%
Criminal Justice 2.2%
Computer Systems Security 2.2%
Telecommunications Management 2.1%
Project Management 2.0%
Computer Engineering 2.0%
General Studies 1.9%
Management Information Systems 1.7%
Liberal Arts 1.7%
Computer Technical Support 1.7%
Environmental Control Technologies/Technicians 1.3%

Degrees

Bachelors
38.2%
Other
22.7%
Associate
21.0%
Masters
10.6%
Certificate
5.8%
Diploma
1.4%
Doctorate
0.2%
License
0.1%

Network Operation Technician

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Real Network Operation Technician Salaries

Job Title	Company	Location	Start Date	Salary
Network Operations Specialist	Disney Worldwide Services, Inc.	Seattle, WA	Jun 26, 2016	$115,000
Network Operations Technician	Bloomberg, LP	New York, NY	Nov 28, 2011	$95,334
Network Operations Technician	Google Inc.	Mountain View, CA	Jun 27, 2016	$89,000
Network Operations Technician	Bloomberg, LP	Dayton, NJ	May 21, 2012	$87,662
Network Operations Center Technician	Google Inc.	Mountain View, CA	Sep 16, 2014	$86,000
Network Operations Specialist-Contractor	Tvisha Technologies Inc.	Rock Hill, SC	Sep 15, 2015	$84,000
Network Management Operations Technician (Tier 2)	Peoples Choice Stafffing, Inc.	Bridgeton, MO	Apr 01, 2011	$81,393
Network Operations Specialist	Ericsson Inc.	Plano, TX	Jul 24, 2010	$78,221 - $105,829
Network Engineering & Operations Specialist	Verizon Communications Inc., & All Its Subsidiaries & Affiliates	Richardson, TX	Apr 13, 2015	$70,050
Network Operations Center Technician	Google, Inc.	Mountain View, CA	Aug 19, 2015	$70,000
Network Operations Center Technician	Google Inc.	Mountain View, CA	Aug 26, 2015	$69,992
Network Operations Technical Specialist II	Sprint Nextel Corporation	Reston, VA	Oct 01, 2009	$65,000

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Top Skills for A Network Operation Technician

Top Network Operation Technician Skills

Routers
Troubleshoot
Customer Service

You can check out examples of real life uses of top skills on resumes here:

Installed servers, switches, routers, patch panels, and other hardware.
Assist in troubleshooting all international service outages.
Served as a liaison for internal customers, program management, installation, and customer service teams.
Implemented reliable global data center network infrastructure with increased bandwidth, e-mail, Internet, and remote access.
Developed recommendations for installation and hardware applications to improve network performance.