The network operation technician installs and maintains network infrastructure, resolves network issues, and collects network performance data in line with the IT teams and field technicians. You will assist in running diagnostic tests on the communication between modems, routers, servers, and computers. With your experience, you will help install, configure and update networking accessories for the end-users. You will create a data backup, data security, retrieval, and achieving procedures. In addition to this, you will train junior IT staff while providing onsite field technicians with remote technical support. Lastly, you will make sure you are current with the recent trends and advancements in network infrastructure and technologies.
The educational requirement for the post is a bachelor's degree in Computer science, information science, or specialization in network engineering. Professional certification is an added advantage. Excellent organizational, interpersonal, communication, collaboration, and time management skills are required for this post. They earn an average of $50,669 a year.
How to Become a Network Operation Technician
What is a Network Operation Technician
There is more than meets the eye when it comes to being a network operation technician. For example, did you know that they make an average of $24.36 an hour? That's $50,669 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 18,200 job opportunities across the U.S.
What Does a Network Operation Technician Do
There are certain skills that many network operation technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.
How To Become a Network Operation Technician
If you're interested in becoming a network operation technician, one of the first things to consider is how much education you need. We've determined that 48.7% of network operation technicians have a bachelor's degree. In terms of higher education levels, we found that 5.8% of network operation technicians have master's degrees. Even though most network operation technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a network operation technician. When we researched the most common majors for a network operation technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on network operation technician resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a network operation technician. In fact, many network operation technician jobs require experience in a role such as network technician. Meanwhile, many network operation technicians also have previous career experience in roles such as technical support specialist or customer service representative.
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Network Operation Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of network engineer you might progress to a role such as network administrator eventually. Later on in your career, you could end up with the title manager, systems engineering.
Network Operation Technician Jobs You Might Like
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Network Operation Technician Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Network Operation Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Jerry Clark |
Danielle Robinson  San Diego, CA  (250) 555-6498  drobinson@example.com Experience Network Operation Technician2020 - Present Time Warner Cable Enterprises•San Diego, CA
Server Technician2018 - 2020 United States Marine•Camp Pendleton South, CA
Network Operator2017 - 2018 Ericsson USA•Oakbrook Terrace, IL
Skills SetupCADRoutersTrouble ShootingComputer SystemMacVPNLevel SupportControl SystemsProtocols Education Bachelor's Degree Computer Information Systems2014 - 2017 DeVry University•Oakbrook Terrace, IL |
Sarah Martin  Network Operation Technician2020 - Present L&S ServicesGainesville, FL
Technician2018 - 2020 Gatorland ToyotaGainesville, FL
Help Desk Administrator2017 - 2018 ConduentGainesville, FL
 Bachelor's Degree Computer Networking2014 - 2017 University of FloridaGainesville, FL |
Contact Information  Gainesville, FL (240) 555-0432 smartin@example.comSkills Patient Care NOC Ethernet Network Security Sonet Mac Business Owners Customer Vehicles PPE Communication |
Carol Holmes  Cherryville, NC  (280) 555-3117  cholmes@example.com Skills SharepointRoutersTest EquipmentWindowsLANLinuxComputer SystemMacManagement SystemCustomer Problems |
Employment History Network Operation Technician2018 - Present Northrop Grumman•Cherryville, NC
Network Systems Integrator2008 - 2018 United States Marine•Cherryville, NC
Administrative Technical Support2006 - 2008 Alltel Communications of Virginia•Tallahassee, FL
Education Bachelor's Degree Information Technology2003 - 2006 Florida State University•Tallahassee, FL |
- Network documentation and diagram using Visio and Excel.
- Coordinated response to complex VOD and VoIP performance issues from both vendor and in-house personnel to assure quick resolution.
- Installed and serviced HPBX Voip phone systems Cisco based.
- Performed software and hardware installation, configuration, security, monitoring, hardware load balancing technologies along with change control procedures.
- Implemented network security on Cisco [ ] using NAT, ACL, and tunnels.
- Used network analyzer to trace and troubleshoot network problems and issues.
- Create new user accounts in Active Directory and assign the appropriate permissions and group memberships to allow access to network resources.
- Maintained and troubleshot HP laser printers.
- Maintained and Supported IPad Tablets, Android Tablets, and Windows Tablets.
- Install software, modified and repaired hardware and technical issues.
- Schedule Service for on-site repairs and scheduled Maintenance appointments Procured and installed office hardware / Software / Computer systems.
- Service Desk
- OS
- Hvac
- Problem Resolution
- Network Security
- Computer System
- Windows
- Personal Computers
- Hardware
- Management System
- Major: Business
- Major: Finance
- Designed 74 solutions to meet Client Ethernet and SONET requirements.
- Assigned to a network engineering project in which our team converted the previous database to the new TIRKS system database.
- Implement and support physical interconnections in OC3, DS3, T1s/E1s, and Ethernet.
- Read trade magazines and technical manuals, and attended conferences and seminars to maintain knowledge of hardware and software.
- Worked with field operations technicians to resolve various hardware and software issues.
- Performed tier III tech support incoming/outgoing calls, internet and emails on their wireless devices, PDA, and laptops.
- Ensured software compliance before being installed to hardware.
- Experienced using Microsoft's DDK, Java, and JNI to interface to low level hardware / OS functionality.
- Performed cell site and switch troubleshooting as well as hardware and software upgrades.
- Provided Windows 2000 and Mac desktop support for the Motorola engineering site (1700+users).
- Assisted in the Company wide migration of Apple desktop and servers to Windows.
- Created TCP/IP server to Windows form application in order to transfer XML files.
- Manage all desktop support for 250+node LAN, consisting of PC's and laptops.
- Upgraded the FCC from Windows 3.1 to Windows 98.
- Upgraded 2900, 3500, 3700, and 6500 series routers and switches for LAN and WAN.
- Install, upgrade and maintain Windows 95, 98.
- Configure, install, and administer network infrastructure and telecommunications systems to support daily operations.
- Supervised 20 field service technicians (16 direct & 4 subcontracted) covering 9 airports in 3 states.
- Supported networking concepts; TCP/IP; WINS; DHCP; DNS for configuring POS equipment and servers.
- Networked printer and plotter setup and configuration.
- Reset passwords, created print queues and provided access to users through the Active Directory structure within Windows 2008 Server.
- Provide advance technical and configuration support for PC Hardware.
- Provided one on one support to users who were unfamiliar with using Windows 7.
- Answer all incoming calls from mid level support.
- Windows
- Level Support
- Test Equipment
- SAN
- Technical Assistance
- Sccm
- BTS
- Personal Computers
- Itil
- Network Communications
- Perform maintenance to implement proactive measures such as code upgrades, configuration changes and hardware maintenance and upgrades.
- Monitored all platforms using TOGA graphs to check for any spikes and drop in UNIX system performances.
- Performed extensive DS1, DS3, STS1, OC3c, and OC12c testing and troubleshooting.
- Gathered information from the team to report and setup phone messages on outages in the customer's area.
- Created and installed system images for new PCs and provide hardware and software upgrades to equipment as needed.
- Maintained IT hardware and software inventory, focus on tracking warranty status and disposition of equipment.
- Maintained the Information Technology services requests database.
- Install of system boards, CPU, and all computer hardware needed for the system to run efficiently.
- Assisted customers with trouble shooting.
- Created software, logon, and user policy's in Active Directory with specific targeting for user groups and OS type.
- Miss Howery scheduled hardware maintenance with equipment vendor and monitored the system performance.
- Incident Management
- Osha
- Tcp/Ip
- Database
- Desktop
- System Issues
- Printers
- Communication
- Escalation Procedures
- Ethernet
- Installed Uverse Internet, Television and Phone Lines in customers houses.
- Add new cat5 cable to customers' homes Provided excellent customer service.
- Demonstrated the ability to troubleshoot, isolate and repair network switching and facilities troubles via diverse proprietary workstation.
- Worked on change management documentation of Network infrastructure design using Microsoft Visio.
- Introduced organization to Windows NT-based office automation in 1994 with Windows NT 3.5.
- Isolate and troubleshoot problems with DSL service for AT&T customers.
- Perform upgrades to routers both hardware, software and circuit level.
- Respond to Hardware and Circuit outages.
- Ensured accurate and timely payments of freight expenses through automated business rules and invoice audit procedures.
- Developed and presented special projects for senior management including inventory management, production planning, forecasting and various accountability reporting.
- Led project team in standardizing operating procedures for export operations/procedures.
- Worked in partnership with management to update process and procedures to reduce time spent on reports.
- Supported internal campaign by assisting, coordinating, and motivating communication with regional team.
- Programmed DSL/Fiber Optic cards/ports, and resolved TCP/IP issues.
- Managed network security for the US Marine Corps.
- Install, setup, troubleshooting network, routers, switches, and Asterisk IP-PBX system.
- Provide installation and repair of IPTV and Internet service for residential and commercial customers.
- Installed and repaired broadband television, phone, and Internet services.
- Supported Microsoft Active Directory Enterprise environment onsite and remote offices.
- Assisted customers with technical issues for the internet and wireless issues.
- Trained new hires on operational systems and hardware.
- Conducted infrastructure hardware and software upgrades.
- End User
- Tcp/Ip
- Routers
- Hardware
- Network Security
- SAN
- Verizon
- Internet
- Windows
- NOC
- Developed testing of frame relay protocol conformance of routers and frame relay access devices in test lab environment.
- Performed first-line diagnostics on subscriber network trouble tickets using an in-house ticketing system for voice data and multimedia.
- Install & configure complex routed LAN, routed WAN, switched LAN networks, and Dial Access Services.
- Provided NetCool alarm monitoring and troubleshooting assistance for Nortel, Alcatel-Lucent, and Motorola wireless vendor products.
- Configured and supported large scale BGP infrastructure support multi-site data center failover.
- Implemented and maintained all Servers, Workstations, Printers, Hubs, Routers, and Firewall and Security.
- Tuned various troublesome queries to stabilize production database slowness issues and to optimize system performance with high reliability.
- Read customer system software dumps and hardware dumps to resolve problems.
- Installed and supported such applications as Windows, Office 2003/2007, Outlook 2003, BES software and proprietary Investment Bank software.
- Assisted team members with enterprise migration and implementation from Novell Netware 6.0 to Windows XP.
- Upgraded remote stores from a 56K CSU/DSU to a dedicated T1 lines including the installation and configuration of Cisco routers.
- Assisted in corporate upgrade from Windows 3.11 to Windows 95.
Learn How To Write a Network Operation Technician Resume
At Zippia, we went through countless Network Operation Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Network Operation Technician Resume Examples And TemplatesCreate The Perfect Resume
Our resume builder tool will walk you through the process of creating a stand-out Network Operation Technician resume.
Top Colleges for Network Operation Technicians
1. University of Pennsylvania
Philadelphia, PA • Private
2. University of Southern California
Los Angeles, CA • Private
3. Stanford University
Stanford, CA • Private
4. Boston University
Boston, MA • Private
5. New York University
New York, NY • Private
6. University of Minnesota - Twin Cities
Minneapolis, MN • Private
7. Rensselaer Polytechnic Institute
Troy, NY • Private
8. George Washington University, The
Washington, DC • Private
9. Northwestern University
Evanston, IL • Private
10. Saint Ambrose University
Davenport, IA • Private
Online Courses For Network Operation Technician That You May Like
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Top Skills For a Network Operation Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.3% of network operation technicians listed network security on their resume, but soft skills such as analytical skills and communication skills are important as well.
- Network Security, 15.3%
- Troubleshoot, 8.4%
- Customer Service, 6.4%
- Technical Support, 5.4%
- Hardware, 4.9%
- Other Skills, 59.6% See All Network Operation Technician Skills
12 Network Operation Technician RESUME EXAMPLES
Build a professional network operation technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your network operation technician resume.
Best States For a Network Operation Technician
Some places are better than others when it comes to starting a career as a network operation technician. The best states for people in this position are Virginia, California, Maryland, and Texas. Network operation technicians make the most in Virginia with an average salary of $76,874. Whereas in California and Maryland, they would average $74,368 and $69,557, respectively. While network operation technicians would only make an average of $66,679 in Texas, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Virginia
$76,874
Avg. Salary
2. Maryland
$69,557
Avg. Salary
3. California
$74,368
Avg. Salary
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Network Operation Technician Videos
