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Network operation technician skills for your resume and career

Updated January 8, 2025

6 min read

Network operation technician example skills

Below we've compiled a list of the most critical network operation technician skills. We ranked the top skills for network operation technicians based on the percentage of resumes they appeared on. For example, 9.0% of network operation technician resumes contained troubleshoot as a skill. Continue reading to find out what skills a network operation technician needs to be successful in the workplace.

15 network operation technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how network operation technicians use troubleshoot:

Major responsibility is to quickly and efficiently troubleshoot customer and proactively generated tickets having physical and logical layer issues.
Maintain regional data transmission networks, collaborating closely with the Defense Information System Agency to monitor and troubleshoot circuits.

2. Network Operations

Here's how network operation technicians use network operations:

Assisted in defining and initiating a seamless implementation of the Preventive Maintenance system for MCI's Network Management Center/Network Operations Center.
Provide technical support for software used in Network Operations Center, including installation, implementation and application of vendor upgrades.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network operation technicians use customer service:

Work with other internal support organizations within Information Services to achieve departmental goals and meet customer service level agreements.
Provided end-user training on systems to maximize operator efficiency and increase speed and accuracy of customer service.

4. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how network operation technicians use noc:

Facilitated and coordinated maintenance efforts through the NOC in conjunction with supervisory field personnel.
Monitored national cell site performance remotely in a NOC environment.

5. Switches

Here's how network operation technicians use switches:

Performed in-depth configuration on a variety of telecommunications equipment to including; routers, switches, and multiplexers.
Developed and deployed customer-specific configuration plans using Cisco and Foundry routers and switches.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network operation technicians use technical support:

Provide customer/technical support regarding information technology.
Served as Level 2/3 Support for individuals requiring technical Support on Servers and server based applications utilized by the organization.

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7. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how network operation technicians use routers:

Performed initial telecommunications troubleshooting, problem analysis, modification and isolation of Cisco routers in a 24x7x365 days/year shift environment.
Monitored and performed troubleshooting BGP peering sessions on backbone routers and escalated issues to corresponding organization.

8. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how network operation technicians use trouble tickets:

Handled escalated trouble tickets to resolution and identified chronic and/or intermittent network problems thresholds, impairments and failures.
Utilize internal Track-it trouble ticketing system to ensure appropriate response times and satisfactory resolution of open ticket cases.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how network operation technicians use linux:

Gained experience building Linux firewalls.
Configured, maintained, consolidated and setup new Windows and Linux web servers for commercial and personal websites.

10. RF

Here's how network operation technicians use rf:

Interpreted SU traces, RF Logs, and UMS reports to proactively identify and prevent network/customer problems.
Assisted technicians and training when installing WIMAX CPE, giving RF study coverage and commissioning equipment.

11. TCP/IP

Here's how network operation technicians use tcp/ip:

Company training in Static routing, Virtual Private Networking, TCP/IP, BGP, utilizing Remedy, Unix ticketing systems.
Perform server functions, particularly related to resolving issues at the desktop as TCP/IP connectivity and IP Set-ups.

12. Network Issues

Here's how network operation technicians use network issues:

Assigned, world-wide field personnel to remedy network issues, configuration management, fault identification and isolation.
Performed initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.

13. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how network operation technicians use juniper:

Managed all external technical vendor relationships including Cisco, Coyote, Super Micro, Juniper and other carriers / service providers.
Performed network monitoring, maintenance/repair and troubleshooting of Cisco and Juniper WAN equipment (Cisco 76xx/72xx, Juniper T320/640).

14. Remedy

Here's how network operation technicians use remedy:

Escalated faults and tracked repair actions until resolution and accurately documented actions taken in the Remedy problem management system.
Documented all communications inside or outside the installation with the Remedy ticketing system Network Operation Center Specialist.

15. OSPF

Here's how network operation technicians use ospf:

Performed basic network routing troubleshooting via BGP, OSPF.
Experience in OSPF, EIGRP, Spanning Tree, RIP, IPv4.

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List of network operation technician skills to add to your resume

The most important skills for a network operation technician resume and required skills for a network operation technician to have include:

Troubleshoot
Network Operations
Customer Service
NOC
Switches
Technical Support
Routers
Trouble Tickets
Linux
RF
TCP/IP
Network Issues
Juniper
Remedy
OSPF
BGP

Windows Server
SolarWinds
VoIP
PC
Network Infrastructure
DNS
Unix
Network Equipment
Provisioning
VPN
Network Problems
MPLS
Lan
Ethernet
Network Troubleshooting
Problem Resolution

T1
SLA
Fault Isolation
Customer Support
Network Systems
Network Devices
DHCP
Management System
SONET
SQL
VMware
Network Connectivity
Test Equipment
DS3
Technical Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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